Contact Expedia Corporate

So I'm very very passed off at this company to a point where I go outta my way to tell everyone I know to never use your services I can't believe the run around I wAs giving and I still lost the money I put in and was given a fake $100. Coupon by a manager in your customer service department I am a marketing major and have my masters in marketing/advertising and ill go outta my wY to tell everyone about my bad experience

we booked a day of hotel at France and everything confirmed and paid at the same time. After few days later, expedia sent an email to us said that the booking of the hotel rate were wrong and we need pay the difference rate of hotel at $8xx... and We just think unfair because if we need cancel the hotel booked by ourselves as we don't have a refund after expired the cancellation period, but they can suddenly told us the rate not correct and need charged us a difference or cancel the reservation we booked.

I booked a room for 2 days and purchased the $3 insurance in a case of a situation they will refund me the unused room .when I called I was told the only way they could do it it's if I bought a Google play card for $150 and then they would credit back to my credit card the cost of the room .I did and they then came back and they said Google unless refunds if I sent them another with $500 and they would then refund me $750 I told them know I was totally scammed by your business I will file a complaint and will go on social media and let people know about this scam when I told them to send me a refund for either 145 for the room or 150 for the Google they said they could unless I sent them another 500.

Your company double booked flights on my bank card and then when I was told that the issue was resolved. Someone from your company rebooked the flights again causing my account to overdraw. I called back again and I was treated horribly. I was told I was being transferred to corporate only to be transferred from corporate back down to customer service. I was then cussed out by your employee. This has been the worst experience I have ever had with customer service and not only am I not going to stop until I am reimbursed but I will never use nor will I recommend anyone to use your services. I have been ripped off by this company. Your rating should be 0.

I booked a flight to go from Logan International Boston, MA to Phoenix, AZ for July 2, 2019, return July 15, 2019..I purchased Cancellation Flight Insurance for my protection, Itin# 7433942320251 Policy # 936202369. On May 17, 2019 I received a phone call from my sister in AZ..she told me that my nephew/Godson was being deployed sooner than originally told and his date to leave was July 2, 2019..I immediately called Expedia requesting a cancellation and rebooking a new flight.. "John" indicated he would have to put me on hold to check my info, we were cut off. I thought he would call me back as he had all my information..I proceeded to book my new flight with American Airlines through Expedia, thinking a credit would be given to my Discover card..WRONG!!! On June 3rd I again called Expedia to inquire about the credit or voucher for a future flight. After 3 calls I finally got a HUMAN and spoke with "Bianca" who informed me she would have to place me on hold to check out my information..after 45 minutes I hung up, she immediately called back and said I needed to remain on hold in order for her to check my information..I said yes, but requested she not leave me on hold with NO communication..she put me on hold..after 52 more minutes on hold I again hung up..she called me back..same statement "I needed to remain on hold in order for her to complete her checking" I said to Bianca I had a doctors appointment at 3:00 and I had to leave shortly..on hold I went, after another 25 minutes I hung up, she called back and she needed me on hold to complete the investigation..I said I could not wait any longer, that over 2 hours on hold was a little too much..I requested she have a supervisor call me after 5PM..Bianca said she was unable to do that so I asked her what good does insurance do in case a person has an emergency like mine...I hung up and left to go to my doctor.. Since then I have not heard anything...I called JetBlue and they cannot help me due to the seat assigned me, 12F, is NOT IN MY LEGAL NAME..my license is made to ROSE M. WING....That is what Expedia should have used..now I am in the middle as NO ONE WILL HELP!!!!

Hi,
I am property owner, currently registered on the Expedia Partner Central site. I am currently experiencing the same problem as many other colleagues who owe properties in Manila. When a reservation is passed to us by Expedia or their subsidies, no cell number or email is provided so we can contact the guest and ask them to provides with check in details and copies of ID's. Expedia always pass us non existent cell numbers. We are not open 24 hours for check in(only till 5pm). Last week we had one of your guests waiting outside the security gate for hours, because he was refused access and turn up at 10pm. We could not contact him, because Expedia never provides contact details of the guests, not like Booking.com.
I hope that you will resolve this matter, so such incidents do not happen again.
E. Yankov
Property ID 21898111

itinerary no. 7423902435928 booked Holiday inn express in downtown Indi. Greeted at desk and told $20.00 per night for parking? Looked back to see if I missed notice of this. It says "self parking (subject to charge) is available on site". Never paid for parking at a hotel before. This is not evident on their homepage. Can't click on it to see amount.Subject to charge means??$2.00, $10.00, $100.00, who knows? Can't change at check in, don't know if other place has vacancy. I see this as deceiving and almost hidden as an additional charge. Not right to inform me at check in. I expect to be credited $80.00, the amount of parking fees. Thank you for reviewing, Mike

This complaint is a out Expedia India. When I requested a date change on an existing flight reservation, Expedia India not only charged me the $ 300/- extra for change of flight date, but they added another $ 300/- approx. Over and above the airline charges, which is very unfair.

I will not do business with Expedia again! They have been awful to deal with. While traveling, I learned of a family emergency and needed to make travel arrangements to get home. As usual, I was flying Southwest Air and they were helping me locate a good option to travel home. Southwest could not offer a flight until the next day so they researched online and suggested an Expedia fare (via Alaska Air). I called Expedia to sort things out, and kept getting put on long holds, ultimately ending up speaking to someone in another country who could not understand me well. Customer service was extremely poor, and had no understanding of my situation. It was a waste of time, when time was scarce and I was desperate to get home. The Southwest agent witnessing this poor excerise in customer service, felt sorry for me and worked to find another option through Southwest. Thank goodness for Southwest, Expedia did nothing, it only worsened/further complicated my situation, during my time of need.

I booked a Icelandair flight September last year and cancelled it before the flight. I received the email confirmation from Expedia about the credit of $3717.21. I am going to use the credit recently but called Expedia 4 times and spent more than 5 hours with Expedia. It is not solved on phone and I was promised to be reached later but never received a phone call back!!!! Today’s phone call took another 2.5 hours but no result again!!! I am Expedia customer. If there is any issue between Expedia and airline company, Expedia should deal with later. It is 10 days since my first call to Expedia. Very disappointed!!!! My case number is E-23479883.

Dear Sir/Madam -2035084

RE: #2035084 - Reservation #

I have been a frequent user of Expedia in the past but my last experience has left my wife and I are very apprehensive to using your services
in the future.
We are going to Egypt in May and travelling via Germany. We booked a B&B (Vrbo) in Mainz. I did not get a confirmation for this reservation
and proceeded to register at another location. A few days later, I received notice that my reservation had been cancelled. I will receive 50%
of 415 euros.
Also on the reservation page, Canadian dollars were indicated but the owner claims that she charges euros.
I was hoping that you can shed some light on this situation and possibly intercede on our behalf.

G. Pelletier

I had booked a wonderfully exciting birthday excursion for myself on Expedia , to travel to Dubrovnik, Croatia. The booking went smooth, and in no time I was confirmed on a combination of United & Lufthansa for my to of Salt Lake City to Croatia, via a connection in ORD. As I was planning to celebrate my birthday, I had booked in Premier Economy. I then decided to really treat myself, and upgrade the Lufthansa's ORD-MUN portion of my journey to their "business" class. I was able to do so, by contacting Lufthansa directly, and paid the additional $630 required to make the upgrade from the Premier Economy to Business class. I received an E-mail from Lufthansa confirming the upgraded booking in business class. I was super excited to try this luxury service. Everything took a sudden turn for the worse, when a schedule change by United, ( for my return last leg of ORD-SLC) caused a "reissuing" of my ticket by Expedia. In which mysteriously my already paid for and confirmed upgrade booking in business class disappeared. Now NO one is claiming responsibility for this mishap, and all they can say to me, is how "sorry " they are .

We booked a car rental for U.K. and were quoted under $400 dollars. We get to the car rental place and they charge us almost £1000!!! Also saying the don’t take the insurance we paid for on Expedia site. Expedia doesn’t answer corporate phone and the poorly trained phone reps don’t care about customers at all. Won’t be using Expedia again in the future. What a joke. Travellers beware.

Name incorrect on reservation causing endless problems with AA and no chance to get an online boarding pass. Expedia rep did not understand English. I have used you for 20 years and am fed up completely. Also, flight time changed and Expedia never changed my reservation on line. No alert was sent to me after 11/11/18. AA does not like dealing with you due to mistakes. Now I am stuck going early to airport to sort out your errors. Hope this is the only issue - and I have not even left! Gail Dawson-White

They sold me a package with shuttle to hotel. I paid in full over a month before trip. 3 days before departing the shuttle company told me its too far to take me hotel, Expedia basically ripped me off . Issue not resolved

I booked a Fox Car rental through Expedia. My confirmation number was NEXP473774, My itinerary number was 7411063442201.
My quote for the rental was $504.92. My charges at end of contract came to $1,248.57...about 2 1/2 times the original quote! Now I do not call that a good price! I must suggest that your office follow up with the FOX car rental company in regards to their agents training, practices, rules, etc. After waiting 1 1/2-2 hours in line for a car....with only 3 agents working and customers being very upset with the wait, I was finally given access to a black male agent. Oh, he was as schiester! I am guessing agents get paid on commissions? Maybe he thought that 2 senior white women would not follow up on what he did at the counter! Anyway, both my friend and I made it clear that we did not want extra insurance, as our own insurance companies would take care of any damage, etc. if needed. We also were not told there would be an extra charge for additional driver! He told me that I MUST put my initials at certain places in order to get the car. He stated that my initials would confirm MY wishes for no extra insurance etc. He grabbed the contract back as quickly as possible without giving us time to read more clearly! There were all sorts of additional charges listed by Caps or acronyms....none of which he explained. He then wrote and highlighted on the top that we MUST bring the car back empty, saying that the airport gas was $2.39 and it was $2.90 in town. However, in reading the contract later, I noted that cost for gas was $7.99/gallon! At least I knew to have a full tank upon return. This company allowed an agent to purposely mislead and scam customers! Something I do not believe your corporate office would support! I do not intend to pay the additional fees that were not appropriately billed to me. I have a witness, and will continue to pursue this complaint unless I hear that your company will make amends and adjustments!
Please reply to this asap! I do appreciate your looking into this and resolving this overcharge, etc.
Sincerely,
CoraMae Pipkin

Incident Date: On or about January 24, 2019
Itinerary # 7407261169616
I was booking my boss a trip travelling from Vancouver to Trinidad to Barbados then return to Vancouver. I filled out all the passenger information on Expedia. As soon as the confirmation printed we realized that somehow the middle name was listed as Allen instead of Arthur. We called right away and were told by the first person we spoke to that we were the fourth call she had that morning about the same thing happening. She transferred me to another agent and we were told that we could do nothing about it and we could not change anything. We do no know how the error occurred. I spent hours of my work time on this. She said the only thing we could do is have my boss show up at the airport and take a chance if the customs officer would accept him through the gate. Well, he did not. We had to cancel the whole flight and he had to rebook right then. Due to the shortness of time, he just booked the one leg of the trip...from Vancouver to Trinidad. I then worked hours on the next booking to try and get it all sorted.

My boss is very upset with Expedia and we have used them for all our bookings. We will not be in the future. My boss is requesting some reimbursement for all the time spent on this issue. If you look at the file, you will see what a mess it was and the time that we spent on it. We caught the mistake (whosoever it was) right away, and it is hard to believe that Expedia couldn't do something to help us sort the problem.

We would appreciate Expedia somehow making this right so that we can continue to use your service.

Thank you

1. Was not made aware of additional baggage fees departing and Arriving.
2. Booked hotels through Expedia which were given at a higher rate than what the hotels regular rate.
3. Clicked smoking rooms when booking, after money was taken and arrival at hotel, was made aware they do not have smoking rooms. At no point during transactions was I made aware of this.

I expected to get better deals with Expedia, after research through my vacation, I arrived at the conclusion I paid more using Expedia. Information and hidden fees I am also not impressed with.

I expect an explanation via email or direct contact.

jp.inc@hotmail.com
1-604-727-0635

Hello, I booked a flight with car rental on 1/9/19, however I cancelled the car reservation on 1/9/19 but never received the cancellation email confirmation. So I called customer services on 1/10/19 to confirm that the car rental was cancelled and to send me the confirmation email but the agent that serviced my call made the error of cancelling my flight Itinerary #7403946068670
Travel dates
Feb 9, 2019 - Feb 20, 2019
Itinerary #
7403946068670
You will receive a refund of:
$443.18
Since I never requested this flight to be cancelled I called Expedia and spoke to a supervisor to resolve the issue, however, he advised me that I would need to rebook the flight because he was not able to reverse the cancellation. He also informed me that if the error was made by the agent that serviced my call that I would get a credit of $50.00 ($25.00 per passenger) for the inconvenience to be used for any hotel stay booked the Expedia, but he said he would need to listen to the recorded message to ensure it was the agent's fault. On 1/12/19 I received a call from the investigations dept and they informed me that I would not received a credit of $50.00 because they said I confirmed to the agent that I wanted my flight cancelled, which was a lie because I never instructed him to cancel my flight. I asked to be able to listen to the recording but the agent from the investigations dept was very rude and said that I cannot listen to the recording. This is a travesty and I am shocked that Expedia allows it's employees to scam customers like this and not accept Onus for their errors. Customers should be allowed to listen their recorded messages because this is the only was that both parties can confirm who was at fault,

Please escalate this complaint to upper management and credit my account for the $50.00 that should be entitled to me for the agent's error.

Kind regards,
Anthony Garcia
917-239-0498
Email: agarcia@nabny.com

I've been a long time customer of Expedia and Hotwire and use the latter quite often for my extensive travels. I typically don't use the 'mystery deal' type of bargain fare hunting for flights however I was doing a search on Expedia and an option came up for it. I decided to go for it because it looked like the right itinerary it listed a departure and return flight time of 6am on both but I didn't realize it meant there was a time *window* starting between 6am - 10pm any time in between. It's misleading because the way I typically look at itinerary in Expedia (or any other travel site for that matter) the time doesn't show a range so you zone in on just the 6am time. And I admit that if I look back at it and made aware it does make more sense but unless you're prepared for it, you're most likely going to overlook this strange time range. Anyhow, I figure Expedia has been good to me I've used them so often but after hours of sitting on hold and escalating they simply will not budge on adjusting the departure flight even though I booked it only hours ago. It's a shame that they can't make a one time exception to fix an issue for a faithful long time customer that had an honest oversight.

I booked a room in Canton, Michigan in August 2018. When I went to check in with my confirmation number the hotel told me Expedia did not notify them of the reservation and that they were booked. I spent 3 hours on the phone with Expedia while waiting in a cold car with four small children and was finally connected to someone who tried to help me. No discount on my room and I never saw the coupon they promised .

I have talked to 6 different people wiith Expedia and gotten 6 different answers. I have been on hold with each person more than 30 minutes each time. I have a credit with itinerary # 7374032442217. The reservation was booked to SDY Sydney, Montana instead of SYD Sydney Australia. I have two family members that were able to book their Sydney, Australia reservations with no problem. I can even look on the website and see the flights that I want, it is ridiculous that your empoyees can not make a simple reservation. I have spoken to two Supervisors, and gotten different responses. If I ever get this reservation booked, I will be spreading the word not to EVER book with Expedia, because first of all your Agents don't listen, you have to repeat several times, then they put you on eternal hold.

Disugsted by your Service
Sylvia Shiflet

Expedia owes me $84.67.promised me my refund would be processed on june1 2018..now its aug..still no refund...i have called a dozev times..
And know seeems to know what to do...

I booked round trip tickets for myself and my two children. I then canceled the first set of tickets to verify all the important information for the trip. Prior to booking the second set of tickets, I called Expedia and spoke to an agent about my trip. The following information was provided to the agent: My husband has to go to Quantico, VA for 3 months for work. I will be driving from Colorado to Washington DC with him, flying back to Colorado. I will then fly back to DC when he graduates from the FBI Academy, driving home. My children will be for sure flying to DC when he graduates, however we are not sure if they will be going to DC to drop him off and fly home. We won't know this until the last minute. I asked the agent if I could book round trip tickets and if the children didn't use the first set of tickets if that would be okay. The agent replied that I could book round trip tickets and if the children did use the first set, that I was to let the agent at the gate know. The children would then be able to return with me in September. I booked the round trip tickets through Expedia using United Airlines. I did exactly what the Expedia agent told me to do. To my surprise, the United agent, was very professional but advised that is not how it is done and if the children where not on the flight, it would cancel the return flight. I had just left my husband for three months and emotional. The United agent, again very professional encouraged me to call United direct. I did this. Again this agent was very polite and professional but said the only thing I could do was to pay $200 a ticket and rebook their flights. Having no other option, I paid the $200 per ticket and re-booked. I am very disappointed in Expedia and hope that this can be rectified.

I will NEVER use Expedia for anything in the future or at least until you stop boycotting the Ingraham Angle program on Fox News Channel ... There is freedom of speech and to boycott something just because you don't agree with them is not right ... I hope other will boycott you as well ... Maybe if enough people boycott you as you are boycotting Fox News Channel Ingraham Angle program .... You will stop this nonsense .... Are you going to stay boycotting everything you disagree with ... If so that's sad and I feel sorry for you and your company .... Thanks for hearing me out.

I was granted a $50.00 coupon for poor service in April of 2017. I was told I could use this coupon for future reservations through Expedia and it expired in 1 year. I have tried on numerous occasions to apply this coupon to a reservation without success, The customer service rep ha a different reason EVERYTIME why they cant apply it to my reservation. AND its VERY disappointing. I held Expedia up to great standards and have recommended Expedia.com to many family members and friends. However at this time I am NOT a satisfied customer.

Thank you for your attention And I would LOVE some insight on what days are suitable to use my coupon that I was given since with every conversation the criteria changes.
Trimika Uzzle
804-943-7450

We have purchased several vacation packages with Expedia and today I am most unhappy with our experience with Expedia. We selected and paid for a package to Barcelona and very specifically selected non-stop flights with Air Canada. We paid additional for non-stop flights. We were notified today the flight was moved to a day earlier and was now with one stop. I spent over 2 hours on the phone today trying to come to a satisfactory solution. Did not happen. Expedia did try to work with the airline for compensation, unsuccessfully. We were willing to accept the date change and the change from non-stop but asked Expedia for assistance in covering the cost of the extra day of hotel. The supervisor “Mike” denied all compensation. His comment that we already got a great deal was unhelpful and infuriating. We were told several times that it is the airlines fault, but from my perspective we purchased a package from Expedia so Expedia holds responsibility in helping deliver what we paid for. It is my belief we paid for a specific package, elements have now been removed from our package, and Expedia is unwilling to recognize this. If we had initiated the changes we would be required to pay for the changes. Very disappointed. This will impact future decisions when selecting a company in purchasing travel and vacations.

A leg of my flight was cancelled to fly home today and I only found out about it at check in last night. There was no email or phone call about this and no plans to get me on a new flight until I called. I was on the phone with a horrible Customer service agent that could barely speak English and really didn't know what she was doing. I have to stay another night at a hotel on my dime because we didn't pay for the hotel on our Expedia account which is a load. I am staying another night because Expedia didn't contact me about my cancelled flight so why should I have to pay for my hotel. Plus United Airlines has done nothing either. I will never use Expedia again and I will advise everyone I know to not use Expedia either. Word of mouth is very powerful.

I booked an international air ticket through Expedia for my friend, paid with visa, got E ticket and confirmation.
Friend arrives to Airport and airline tells him that Expedia canceled his ticket and he will not be able to fly.
Friend with no money to purchase a new ticket is sleeping and living in airport.
I did not receive any notice from Expedia about this cancellation even though they had my email and phone #.
I call Expedia next day (learning from a friend about situation) and ask what happened, they keep me on line for 30 min looking for someone who can explain why ticket was cancelled, finally supervisor gets on line and tells me that he is very sorry but he is not sure why my ticket was canceled.
Expedia screw up cost me and my friend lots of money and stress.
This is the last time I use Expedia.

In December 2015 I booked a cruise through Expedia.com for my daughter and myself. This cruise was booked as a 21st birthday present to my daughter. I booked the cruise to Bermuda in part due to the free alcohol package that Norwegian offered. Unfortunately when I called to make my final payment in July, I was told my entire cruise had been canceled. Expedia had canceled the entire cruise.

Dealing with Expedia is a risk. Hotel date change immediately after booking cost me $95 penalty. Three weeks before my stay, I booked the wrong hotel dates of 10-9-16 and 10-10 in Salt Lake City. What I wanted was 10-11 to 10-I4. The web site popped up the dates from my visit the previous day and I did not realize the dates were wrong. It was my error. I was planning a 23 day trip of hotels, rental cars and eight air flights and got confused. Immediately after the booking within 5 minutes, I tried to fix it and Expedia said I could only get a rate $20 higher per day than the original booking so over 3 days it is a penalty of $60.

I can see if I tied up the room for two weeks, then changed the dates shortly before arriving at the hotel. But I found the error immediately and it was almost a month before the hotel stay was planned. Expedia and the hotel did not lose a booking that cannot be replaced in the next three weeks. I cancelled the booking and lost $95 but learned a good lesson. I will avoid Expedia bookings in the future. I booked another hotel in Salt Lake outside of Expedia. I am asking that the $95 penalty be waived and that Expedia allow timely changes to fix booking errors.

One more point: Expedia says their contract with the hotel does not permit a refund in this case. I am the paying customer and when I need a date change that does not penalized Expedia or the hotel, Expedia should negotiate your contracts to have some flexibility. Expedia I assume wants customers and must negotiate contracts that protect the customers, the people paying the bill. So Expedia and the hotel lost the revenue of a three day stay in Salt Lake and I will stop using Expedia's services because they do not protect the customer.

i booked a package to LA for 8/16/16-8/21/16 air and car rental (thru dollar rental car) Itn #7193121181268 when i arrived at the counter at dollar rental cars inquired about an upgrade, and ask specifically 3 times that i would only be charged the diference in price from what i already paid expedia. I was reassured after the counter person asked his manager that i would only be charged the difference.

Well i was not, they charged me for a new booking rental at $392.40 (which i thought and was told that this was my new rate with the upgrade) only to learn when i checked my charges after i got home. So I was charged the $340.79 I initially paid Expedia. and charged again $392.40 for the upgrade. I called expedia customer service department and they were no help. I've booked many vacations with Your company because i thought i'd be safe from situations like this.

I work very hard to afford a vacation and always thought a company like Expedia would be there to help in situations like this. Please look into this matter and i would appreciate a response.

I booked my trip through expedia to Cancun, Mexico for my 10 year wedding anniversary at the Grand Oasis Hotel. i can not express how upsetting my entire vacation was, both my husband and i have bed bug bites all over our body, the room had dried vomit on the walls of the room, I told the manager at the hotel nothing was done, so i took all necessary pictures. It was an all inclusive hotel with extreme limitations we were only given 2 waters a day, i had to walk all the way down to the main lobby to ask for water from the manager. they gave me 3 waters my husband and drank a bottle asked for couple of more to take it to our room they didn't give it to us , they said 2 bottles a day one per person.

After complaining to the manager he turned around and said, " this hotel is for spring breakers" basically you get nothing. i had to go out and eat food the worse part is i would bring my food to my room go down for a swim come up and my food would be gone, they wouldn't clean the room but they would take my food. first time it happened i said its ok its a mistake however the same thing occurred day 2 and day 3. This was my 4th time in Cancun I've always stayed at RIU, this time i said let me try something different.

My vacation was ruined terrible, I came back called expedia and complained they put me on hold for 2 hours and hung up at the end, i called again had to explain myself all over because no notes were put in the system. I called few more times finally got through they tried calling the hotel can't get a hold of anyone, there asking me if I have the contact information of the hotel, calling the headquarters of expedia can't get through. I can't believe they way they are treating there customers. If expedia doesn't refund my entire money, I will definitely I will take these actions; 1) go to all the social medias like twitter, yelp etc. , 2) will definitely contact newspapers and news stations and 3) I will open up a class action lawsuit and anyone can join.

Hi,my name is Latoya ribe I had made reservations at this hotel through Expedia and canceled with in the hour after speaking with hotel night audit Brian told me to cancel now so I would not be charge fee which I did. I then got a email for a 105.00 charge. I then called Expedia who advised me that the hotel charge fee and they called over and was told fee would not be charged.

I then called back at 3 am and spike to Karen because my card was charged and she said that she will call Expedia and have them remove charge and then she left me a voicemail a few hours later and stated it was just a hold and in a few days will release. Instead 2/29/16 the charge was posted called back spoke with another front desk clerk and she placed me on hold forever and said my money would be returned in 2days and said she couldn't give me a confirmation number.

Then I waited for a week and money still was not refunded now three weeks later since I was told I would not be charged I am now being told by Brian after having to now call my bank and the hotel on three way I am being told to wait another two days for my refund. This is absolutely unacceptable I do a lot of traveling and normally love booking with you all, but the blatant lies and lack of customer service is ridiculous. I thought you should be aware of issue being that the general manager kept me waiting for 45 minutes and never came to answer my call instead put the same night audit on the line to tell me refund will be issued and posted to my account in two days and I still have not received the refund.

You have a telemarketer that has been told many times on voicemail as well as by my pressing 2 after they call me to put me on your DNC list and they continually call me. I have filed a complaint with the FCC. If I get one more call I will get an attorney and file a harassment charge against you. This has been on going for over a month every week from Expedia corporate offices.

I booked a flight and hotel for Jan. 27 trip to Miami. I did not realize that Leamington Hotel was horrible. The place looks sketchy, the door of the room seems easily broken into, the bathroom is claustrophobic, moldy and dreadful, the smell of the hotel is unfathomable. It looks completely unsafe. I could not stand even staying in the room.

I checked in but checked out after seeing the room. I called expedia to cancel and was told that I'm in luck, there is no cancellation fee. I was expecting a fee adjustment since I did not use the hotel but it has been 2 weeks and the call center has been putting me on hold from one call to the other. It is a simple refund from a valid concern. Acknowledge consumer rights if the hotel refuses to give a refund then Expedia should step up and take responsibility.

I am based in India. I had booked a Paris Pass itenary on the xpedia site for 17th Feb 2016 but I received the pass for the same day that is 19th January 2016. Immediately I rand up their number to clarify. The support team intimated me on my phone as well as by e-mail that they have taken authorisation from the vendor to cancel my booking without any penalty and the cost will be refunded to me within five working days.

Thereafter I have been trying to contact the support personnel on their phone but always getting a response that my waiting time is around 20 minutes to sometime 37 minutes and then nothing. Expedia support system is not even accepting my Indian phone number for call back facilities. Every time I write an email to them, they reply back saying that please contact the number of the support personnel. If you could please help in this matter then will be very grateful to you.

In November I bought 4 tickets to St. Croix as a Christmas gift for my daughter, son-in-law and 2 young grandchildren. I sent the itinerary to my daughter who indicated that the return trip wouldn't work because it included an 8+ hour layover in DC in the middle of the night. I went back on Expedia and purchased a different (and far more expensive) itinerary for the same dates with a different return flight. Then I called Expedia just to make sure everything was all set. I spoke with the agent for nearly an hour going over an over the itinerary number I wanted to cancel and the one I wanted to keep.

It took so long because she hardly spoke English and was very confused, although she tried very hard and was very pleasant. At the end, I thought I was all set. Then, my credit card bill arrived and there were 4 charges (nearly $1500.) for the original return trip. I called Expedia and explained the problem. They said I didn't cancel the original itinerary, although the outgoing leg had been cancelled. They put me on hold for 3 hours and 10 minutes while they "researched" it. In the end, the agent said they had to listen to the recording of the phone conversation and he would get back to me in a day or two (Craig was his name.) He never called back. Today (nearly a month later) I called to find out what happened. The agent said that the voice recording indicated that I was going to call back in a day or two.

That's a bold faced mis-representation about what happened. I had asked the agent if it would be less expensive for me to book 2 one-way tickets. She replied that I had to check on-line and get back to Expedia within 3 days (it was a weekend) if I wanted to change the new itinerary. I stayed with the one I had confirmed on the phone and didn't call back. Today, the Expedia customer service supervisor said that they are denying my refund because I didn't call back. I never thought there was an issue with the cancellation of the first itinerary, just whether or not I could find a less expensive new itinerary. I am so upset.

To make it worse, Expedia said the credit with American Airlines billing department would have to be in my daughter, son-in-law and grandchildren's names They don't travel because they can't afford to, that's why our Christmas gift was going to be so special. I've been on hold for a total of over 5 hours with Expedia (2 calls) and am convinced it's a Expedia Corporate strategy to try to get customers to give up. In the end, they just read the scripted responses and don't listen to the customer or address the problem logically. I ended paying for the original leg of the itinerary ($1500.) that I called to cancel. I was sure it was cancelled--I repeated the itinerary number many, many times.

I am so upset with Expedia's approach to business and customer relations. DO NOT use this service (or any of their acquired companies (Hotwire, etc)--it's a terrible, terrible company.

I had to cancel flights booked through Expedia, because of a situation which was out of my control. I made the first call to cancel the first leg of the flight, which went fine - the agent on the other end (from Expedia's Philippines call centre), told me that there won't be any issues with the cancellation, and since I had the travel insurance option, I'd get credited all the money. He also mentioned that there would be a $200 change fee, when I go to try to use the credit, for changing the flights; but that it would get waived, given that I have the travel insurance option.

The next day, I called to cancel the second leg of the flight (should of done it on the first call, but I didn't have the details readily available, since it was booked by the company). I got a woman on the phone, by the name of Gloria Cordon (also from the Philippines call centre). She informed me (in her very robotic voice), that I would be charged the $200 change fee, as soon as I tried to use the credit from the flights I cancelled, even though the agent from the previous day, said otherwise. So that would be a charge of $200 for the first leg, and another $200 for the second leg, totalling $400 in 'change fees'. I told her that was completely absurd, and that the other agent told me completely different. She disregarded my objections with complete silence - I finally said, "hello?", in which she replied, in her monotone voice, "yes sir?"; completely disregarding anything I said.

Furiously, I demanded to speak to her supervisor, and then asked her name; but instead of telling me her name, she just transfers me - thankfully I got it from her supervisor, who was also, less than helpful. He pretty much told me the same stuff, and offered no sort of empathy, at any level. They just blamed the airlines, which they claimed charged that fee - which is bs, since I've had change fees before, directly from airlines, and they were nowhere near that amount.

I'm honestly not even sure how such a company survives. They hire these cheap call centres in the Philippines and where ever else they have them, and train the staff to be robots. There isn't an ounce of human sympathy - I may as well be speaking with an automated machine. Every question I had was met with a scripted response; and if I objected, the scripted response was just repeated. I really hope that people smarten up and start boycotting companies like this, who refuse to give us proper service; but instead find the cheapest options possible. I will never spend a single dime with Expedia, or any of their conglomerates. I've even made sure that our company doesn't use you for booking anything, ever again. The one time that I had to cancel a flight, after booking countless through you, you screwed me.

I am trying to cancel my trip due to the flights changing from direct to non direct. I have spent a total of six hours on the phone, to be told by 2 reps they are working on my cancellation and then they hang up on me. I try calling back and am on hold for hours and hours, to be told the same message "let me look at your policy so I can work on it". I just want the refund that two prior reps told me I could get.