Firestone Complaints Continued... (Page 3)

I had gone to Ft Hood Tx to have four tires put on my truck on the February 4th of this month and then I took it back on the 5th a February because the light came back on again I could give you a whole book story on this but I would rather talk to you in on the phone so please call me at 801 600 1829 and I can discuss this matter because now I have to take it 2 a dealer because both Firestone dealers could not or get something to my sensors and my computer in my truck and they could not fix the issue

I dropped my far off last night for an appointment this am a 8am for an oil change and engine light for emissions problems. Was told I would get a call after it was looked at to tell me what was wrong and to give them the go ahead to fix it. I called them at 1030am since no call and of course oil change and diagnostic done. Had I not called I would still be waiting for a call. Now I have to wait until the end of business before my car is done. This Firestone has horrible customer service they never call their customers back on a timely manner. This is the 2nd time I have had to complain on them in less than a weeks time.

I took my car to get repaired through my State Farm insurance. They were told by my insurance to use used parts in order to get paid and they used new parts against the wishes of my insurance. Now my insurance denied the claim and I don’t have $2000 to pay Firestone to get my car. I am hiring an attorney

Bad service I call yesterday 1/12/2019 to see if my car was ready and they say yes your car is ready you can come and pick it up, when I get to firestone and get ready to pay, your car is not ready, it’s gonna take like an hour, what kind of service is that.

My van was stolen from firestone , and no one behind the desk knows where my van was nor my keys that was who dthe desk or where ever they store the keys !!! Made a police report and van was retrieved and was towed to my house , with no keys , and everything of my things gone , the middle seats gone , my stereo equipment gone , my radar gone , even the van battery gone , I have a stripped out van in my driveway that I can’t even move , whoever was working at the time when my van was dropped off needs to be questioned not the new employees that are there , this is totally uncalled for and I’m to the point of contacting a attorney and the news media !

I have been coming to this store since it opened. At first the service was excellent, as most companies, as your customers base grew, your service declined.
I came back today because of problem with my rear brakes. I choose Firestone because the brakes were done before here, and I would get " free " pads. But like in life nothing is really free. Diagnose a caliper that stuck, BUT, I would need pads, caliper and disks. All for the low price of $939, but he could take $100 off. So I would pay $839. So as I was stewing in your small uncomfortable waiting room, I called Honda for their price, to my surprise, using OEM parts it was only $82 more.
I was quoted 2 hours, I waited almost four hours because you didn't have the parts. I said OK to a two hour job. After about 4 hours of waiting, and still no car, I complained. Now story was, they didn't have part. It was the part suppliers fault. After more complaiining on my part, another $50 off. WOW, I thought after a feeling of gratitude I had a thought, (they must be overcharging a lot giving me all this money) final price $689.31
The outcome never again, the last visit. I know though one sucker gone, and a hundred waiting, so no big deal to you. I am writing this for me, not thinking I will get anything from you but canned corporate platitudes.
"....A Fish Rots From the Head Down (A Note to the Sales Leader) ... The statement “a fish rots from the head down” means that leadership is the root cause of an organizations failure and demise. This is true whether that organization is a country, a company, or a sales force...."

The so called manager was talking down to my husband. And when I stepped in and told him that were is the professional conduct or just plan customer service and why would he feel the need to talk to someone in that manner and that is bad for business he no longer wanted our business and wouldn't give me is name and when I asked for the manager that's when he stated he was the manager and I told him he needs to to know the difference in customer service and we are not begging we are paying so we will not be treated in this manner. I will never return to Fire stone and I will tell my family and friends about the awful service. The store is in Amherst NY on the corner of Sherdian.

Took my car in Miami 120 st SW. First the attendant Joel told me that probably I needed a new tire after a plug was installed to resolve on the road, very bad approach. Secondly my Toyota Tacoma’s tire pressure light was blinking, which it means one sensor is bad. They asked for 120 dollars and I accepted it. They called me 5 hrs later to tell me if I wanted to leave the car but the complete reprogramming of the new sensor may take two more hours, I asked not to be charged complete, the work was not completed, they refuted saying they can’t complete it because I did not leave the car. I said to come back and i made my appointment for the next day at 8:30 am. They called me at 2:00 pm to tell me they were working on it. To make the story short i picked up my car at six on a worst condition, now the light is fixed. Very bad knowledge and poor customer service

My case number is 233-9719
I’m not satisfied with the service I have called and discussed this with sara . I want to know the age of those tires that were put on my car . A copy of the delivery date . I’m feeling very unsafe driving in that vehicle since those tires
Were placed on my vehicle . Please respond with my email . I went to the Riverhead Firestone before the bronx location and they said nobody would have them they would have to be ordered and it takes s couple of days . . So were my tires sitting in that garage for how long ?Is that why it suddenly went flat and the service manager said he put some sealant around it but to check it in the morning . Is that supposed to make me feel safe ? The rubber ages unless they are properly stored in a warehouse . I want some peace of mind . Please respond ASAP . l have photos of the broken lug nut that the technician broke but wasn’t able to upload yet ! .bshears777@aol.com

William Ragone

I have 2 of my cars to tell you about. I brought my jeep in 9/29/1918 the brake lines broke. $1,999.27 later I got the car home and now when I drove the car and got it past 50 there was a bad vibration in the gas pedal and steering wheel. I brought it back. Now they tell me I need a control arm and a lower trailing arm $635.98 later I stiil have the vibration and now when I make a left turn my front passenger tire has a metal grinding sound.I bring it back and now they try to tell me it's my shocks and wheel hub I did not have the last work done, My car is worst now then when I first had the brakes done. Now the second car was my envoy it went in for brakes and when I pressed down on the brake pedal it was snapping down they did not fix the pedal in fact it came back worst when i asked them about it it is not a problem don't worry about it they were trying to save me money because the brakes cost $925.74 so now my envoy is worst then when it went in And I can't afford to bring my cars somewhere else now

I had scheduled an oil change for Nov. 30 at 12:00 at the above service store. I have had oil changes there before and I have bought 4 new tires there this summer. I never had any complaints. I always believed them to be fair and honest. They did the oil change and they pulled my car out. I went to the counter to pay the bill and he told me it was $56.00. I was lost for words. I never paid that amt. I have a 2007 Chevy Malibu. He told me they used a synthetic oil because my car recommends this. They never used this before. I drive approximately 8000 miles a year. I am 79 years old. When I first came in they asked me if I wanted a Forestone credit card and get 1/2 off my oil change. They didn’t tell me it was going to be $56.00. I think this was a poor practice on this service station. They should have told me that they do recommend this type of oil and I should have had the option. I will never go there again. I will get my oil changes elsewhere.
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I went in for an oil change and tire rotation, my car was running fine and in great condition. Firestone broke one of my lugnuts and bent my rear sway bar

What I took to be the manager ,was quite rude to me. I had ordered 4 new tires for my SUV and it took 90 minutes. The two men in the waiting room were both constantly on the phone and while I waited to speak to them,never acknowledged that I stood there.. When I finally asked where the bathroom was,he gave me a hateful look and said:" I'm on the phone." I will never go back there, I got the feeling he is a racist.

Store # 599492 I Douglasville, GA 30135 has the worst manager I have ever experienced. Disrespectful and rude!

I had requested an oil change back in August 2018 and some other needed repairs. As always I regularly check the oil on my 2004 CTS every 1000 miles. I was concerned about the color of the oil as it was gooey and very black. Mind you, according to the sticker of next oil change, I have more than 2000 more miles before next oil change. I took car back to the same location to have oil re-checked. The manager was rude and displayed very poor customer service. I ask that he allow me to see him check the oil. He said " I am not going to argue with you maam". "There is nothing wrong with your oil." I only asked a question in concern of my car, but accused of arguing. Unacceptable! He begrudgingly opened the hood to check the oil per my my request. He explained to me that the "oil stick" was black therefore this is why the oil is so black. I could not believe the words that came from his mouth. I expected better from a so called "professional and skilled" Service Advisor. Unbelievable, that he would make a statement and somehow assume that I was too ignorant to have knowledge of what my oil should look like! I am very disappointed that I had to experience this poor management, poor quality of work and above all poor service. Sadly he represents the prestigious name "FIRESTONE". Ladies, please check your "oil change" or have someone to check when using this location!

As a longtime customer, I deserve and seek compensation.

This is my third complaint about this company and they have done nothing. To put it plainly they are liars. They don't care about safety. I have one new tire and three bald tires that wore out at 27000 miles and it was a 50000 mile tire. Then offered twenty dollars off the same brand of tire. One district manager started yelling at me over the phone. Just a total blank company. Larry

This is in reference complaint #2331619. After meeting with Roger the manager at the crimson mesa az location there was an agreement between firestone and Earhardt GMC to allow Earnhardt to fix Firestone's mess. Now we I have another complaint and this has just put me over the edge and had it not been for Earnhardt I'm not sure what I would have done. Please have someone contact me and this time it should be the regional manager instead of the manager like I was told I would meet with in the first place. Your attention in this matter would be very appreciated.Diane Benson 916-934-6144

My experience? Degrading is the word that comes to mind.
I`ve been taking my Subarus to the Firestone Center in Hazleton, PA. for over twenty years now and it just saddened me to see how the personal "SERVICE" has all but disappeared the past 6 months or so. I made an appointment for an oi change, tire rotation, and alignment if necessary, but was told the alignment machine was out of order. No problem, it could be done another day. What did bother me was my bill; a charge of 79.30 for the oil change and no copy of the courtesy check that was supposedly done. I always felt good after having my car serviced up there, the technicians or service manager would go over the courtesy check sheet with me and let me know how the brake lining was, if the tires were wearing properly, if the filters needed changing. or any potential problem I should look out for. When my car was finished on Friday afternoon and went to ask about the vehicle I was told the amount of the bill. When I questioned the outrageous charge the female behind the register said I could get a discount by paying with a Firestone card. I told her I never had one and never paid such a price for an oil change and I was a gold card member which she just ignored. She finally said I could get a coupon online and she went to the billing machine and had my bill reduced to 60.13. The high price of the oil change didn`t bother me so much as the impersonal attitude and the lack of communication about my vehicle. Now for personal piece of mind, I have to take my vehicle to a mechanic friend to have it checked out for the winter and schedule another appointment for a wheel alignment check.
I realize your company is in business to make a profit, but at the cost of the personal service that your long term customers were accustomed to and expected? It`s sad and I`m no longer looking forward to taking my business there again..
Disappointed and saddened,

Ed Waiksnoris

HAVING LIVED 2 BLOCKS FROM THIS STORE SINCE 1967,MY DAD & MYSELF HAVE BOUGHT MULTIPLE SETS OF TIRES & UTILIZED ALL THE OTHER SERVICES ON A CONTINUAL BASIS ,I HAVE TO SAY AS A RESULT OF LACK OF SERVICE WILLING TO PROVIDE BY MANAGER MEGAN MCCARTY,I WILL NO LONGER SEEK SERVICE FROM ANY FIRESTONE STORE OR PURCHASE FIRESTONE PRODUCTS.I RECENTLY PURCHASED 2 FIRESTONE INNER TUBES FOR MY RIDING LAWNMOWER FROM AMAZON. I TOOK THEM TO FIRESTONE ,AS THEY HAVE ALWAYS BEEN GREAT. HOWEVER,MEGAN EXPLAINED TO ME THAT THEY COULD NOT INSTALL INNER TUBES.
"REALLY",I WORKED AT A "SERVICE STATION" WHEN I WAS A TEENAGER & KNOW THE PROCESS OF INSTALLING ANY INNER TUBE.IT IS NOT ROCKET SCIENCE. TRUE ,MAYBE IT IS NOT THEIR NORMAL PRACTICE,BUT FOR A REGULAR CUSTOMER ? MYSELF ,HAVING MANAGED 28 YEARS IN A LARGE AUTOMOTIVE COLLISION CENTER I CAN SENSE THAT MEGAN DOES NOT YET HAVE THE QUALITIES OF A GOOD MANAGER OR SHE JUST DOESN'T CARE & NEEDS TO SEEK OTHER EMPLOYMENT. TRYING TO OBTAIN ADDITIONAL INFORMATION FROM THE CUSTOMER & REALIZING I WAS A REPEAT CUSTOMER FOR MORE YEARS THAN SHE HAS BEEN ALIVE,THEN IT WOULD BE TO HER COMPANIES BEST INTEREST TO MEET MY REQUEST AS A PAYING CUSTOMER.OBVIOUSLY SHE DOES NOT UNDERSTAND HOW BUSINESS WORKS ,AS MAKING A PROFITABLE DECISION IS NOT WITH IN HER REALM OF DECISION MAKING. NEVERTHELESS,THE NEXT TIRE STORE I APPROACHED(JIM WHALEY TIRE) HAD NO PROBLEM SERVING ME. SADLY, AFTER MANY YEARS OF GREAT BUSINESS RELATIONS,I WILL NO LONGER SEEK SERVICE FROM FIRESTONE. THERE IS PLENTY OF GREAT COMPETITION IN THE AREA. I MIGHT ADD, THAT I EXPLAINED THAT I WAS AN ARMY VETERAN & SHE DID NOT EVEN THANK ME FOR MY SERVICE. SINCERELY,TERRY LASSETER tlasseter240@centurylink.net

On Friday Oct 12 I took my GMC Sierra 1500 truck to Firestone located in Brazos Town Center in Rosenberg for a wheel alignment. I got a call from the manager saying that the right front upper and lower control arms were bad. I asked him to just finish the alignment the best u can. When I brought the truck home did my own visual inspection and the lock bits were loose and the upper control arm was stripped due to unnecessary force to the rod and also the grease fitting was damaged in control arm. Please contact me at 346-857-7374

Everyone at 3 or persons been coming back complaining about engine light on. I had my car done several time still problem either the mechanic not doing his job and manager not on hi. Or watching him something isn't right

I had a life time alignment done on 6/18/14, since then I have been back a couple of times to have my car realigned. Both times I was put though the ringer just to get my car looked at. Today I went to try to get the car realigned and was told that my name was not in the system. Lucky for me I Keep records for 10 years or at least thats what I thought lucky me.The manager told me that he would go ahead an honor the life time alignment as if that was not what I had paid for in 2014. I went home and 20 mins later they called me to come and get my car. When I got there they told me they aligned the car and wrote notes that I declined the work for them to Checked out wipers,3rd brake light was not working, brake Fluid exchange, coolant fluid exchange w/ EXT life pre-mix coolant, complete Vehicle Inspection, Primewell Tire Package. They never asked me about any of those things. They did give me a print out of a bunch if items that they recommended, which none of them was a belt and what was really interesting is that the mechanic hand written notes stated that he did not test drive the vehicle because of a bad wiper and that the tag would expire next month as well as the windshield having a crack in it, which was not obstructing any vision. What was not looked at or noted was a damaged belt. When I got in the car and started to back out I noticed that the power steering was hard. I pulled back into the parking spot, popped the hood and notice that my belt was damaged. I took the belt in to the manager and asked him if the belt look like it had been cut but course he said NO and all they did was align the car. The belt had no cracks in it besides the slit from what I can see. I am writing you to make you aware that the Grandview MO store on Main street does not like to honor the life time alignment and by there actions does not care about staining the Firestone name. I have pictures if you need them. I hope you have some type of resolve for this issue.

My wife and I have been getting services at your Fort Meade Maryland location. In 2016 I had a new set of tires placed on my wife 2007 Honda civic and was told the tire were of high quality. As of late there has been a loud noise coming for underneath, as well as, a rough ride. I took my car to the local Honda dealership to have it inspected and to my surprise the tires were the cause of the noise. Honda went on to say that it was due to feathering of the tires. I did some research on the tires and found that the reviews were very poor,and that a number of other drivers have experienced the same thing with this particular tire. I called the fort Meade store to find out when the tires were purchased and was the warranty still in effect. I was told that I needed to be able to provide proof of rotation and alignment every 6 months dating back to the date of purchase. I want to know why your company continues to sale a subpar product and when a customer attempts to exercise their warranty, they are met with road blocks that make it difficult. Furthermore this year I took the same car to your fort Meade location for and air condition service and repair. At the end of the day I went to pick up my wife's( I never received a phone call to let me know that there was a problem)car and was told that it would not start. I was told that all the techs. had gone home for the day and that the would continue to work on it the following day. The following day I didn't receive a phone call with a status up date, so again I called to find out the status of my car only to be told that now it was completely immobilized and that it had to be towed to Honda for repairs. After a day at Honda I again had to call your store for and update only to be told to contact Honda. Honda informed me that the security system that was installed had fried the CUP and that was why the vehicle would not start. After the repairs were made and firestone pick up my car from Honda, and I went to pick it up from firestone. When I asked your tech about my security system that they cause to be damaged, I was told that the old system that had to be removed could be reinstalled. I was told by store rep the that the security system was something that Honda would advise against, but Honda not only recommend that the system be used they installed it. My firestone card was charged for the cost of the AC repairs they paid for the cost of the cpu replacement. My security system that was installed by Honda but told that Honda would not recommend was remove and not repaired or replaced. I was told that this was a common thing, if it is why have I been able to have my car repaired before and the LoJac has never caused this to happen before. I don't think that the base commander would be happy to know that veterans were being given such poor service and furthermore not being given truthful information and updates about their vehicle status. It makes me question weather your techs are qualified to do make these sometimes expensive repairs.

I don’t think it’s customer friendly to have the customer be the delivery person between store locations that are quite a distance from each other (at least 15-20 miles each way). How is this putting the customer first if we are doing all the running around for a simple battery replacement. I understand there is a charge for disposal of hazardous materials (such as car batteries) but I don’t think I should be charged this amount considering more than $10 has been spent in driving back and forth across town.

Bruce Walker
520-574-7599

on about 8/5/18 i have my truck toyota tundra to be brakes inspection and replace a disc rotor and brakes however they didn't complete my truck noise from the rear and they put new rotor disc and brakes to the rear 2 days later on the 8/7/18 i bring my truck back for the same noise a different technician try get on my truck the he found the noise he fix it then still have a same problems on the 8/13/18 i bring my truck again the service advisor JESUS he get on my truck with me and drive away so he hear the same noise that i was told then he make an appt for me on the 8/14/18 to bring my truck back tho fix .now the same tech who was install my rear disc rotor at the rear he claim the front do the noise so how did they do that at all on the 8/5/18 but claim later that was wrong tech to do the inspection, but the problems ia the store manager was speak to me i try to tell him that he should have my truck fit right at the 1st time is not that i have to bring my truck back to store for 3 different times, i'm up set and i know the truck was making noise after fix the manager is THOMAS me and him end up argument at the time he complaint why i raise my voice yes i'm getting mad of what he told me i was a customer for 14 years at the same place and he told me that he don't care if i was be there for the 25 years i dont have to raise my voice but he was wrong he getting pay by customers,so he put the new front disc rotor for me free and he drove my truck for the test drive still have the same noise from the rear rotor,so what are you recommented for my truck with THOMAS and his not experience to fix my truck and charge me over $400.00 to this matters.he can not to tell the customer how to talk but his voice louder then me at the store i raise my voice because he not stop talking to allow me to finish of my right he is not good for the store manager STORE#015415 and he didn't not listen to what as i know to tell him the problems of my truck and he can fix but he keep go on with me i'm also a mechanic and a semi driver i know about my truck problems but he don't so i want to know how your cooperation to take care of this matter.thank you 7173071229 that is my #