Contact Firestone Corporate

Greetings
Y
Last week an email was sent to you concerning an individual names John T. I requested for him to send me the specific specs of the oil that was used in my car in 12/2018. I noticed in the letter from the third party many typos and untrue statements. For one it’s repetitively mentioned that the oil was services in 05/2018. Next my BMW was just serviced 07/2019
For a faulty drain plug and I was not given any documents clarifying what type of oil was used in my car. This situation has been a real eye opener for me and after 10 years of spending my hard money John T has given me every reason to question any work completed by Firestone. At first I thought it may be safe to just visit a different Firestone after my car had being totally violated and the representative totally disrespectful, but after the amusing yet astonishing emails sent from John, T it’s best to let the courts figure this one out. If Firestone is unwilling to offer the specific specs of oil used in my cars than a simple email stating so will also be sufficient.

My Tires were rotated but they did not reset my tps.call them about it said it would cost me 20 dollars. I think that should have been done when tires were rotated.

I am an active duty service member who has had two questionable incidences with the Firestone on Fort Bliss to the effect that I felt they were adding services, being deceptive about services and not telling me everything for my vehicle. I've had an instance where I had an LED on on my vehicle and it was recommended that changing my battery would take off the led error. It did not. When I inquired about it, I got vague answers.

The most recent situation was when I took a vehicle I had recently acquired to Firestone to get a road inspection. I was told that my rear left suspension was leaking and that I needed to change it. Then I was told that they just don't change one but both of them at the same time. The price was over $300.

Something was bothering me about that so I got a second opinion from two other ASE certified mechanics who told me that not only was there no leak, but that my suspension was new. Brand new. Firestone mechanics didn't bother to tell me any of that, nor did they bother to tell me anything else about any other leaks, when apparently, my differential was leaking as well. For me, this confirmed that as a military member, this store is just looking for reasons to charge individuals money, over charge and take advantage of military service members. When I approached the store, they said the manager was out and the mechanic, who told me he looked at it, kept telling me that the leak was very small, but when I had other mechanics, from what I now know to be "more notable, reliable, trustworthy and professional", they discovered no such leak and you could even see that the suspension was new.

At the end of the day, I feel disrespected, offended, taken advantage of and lied to.

I will be reporting this incident to several military and veteran organizations for reference of customer service.

This is the Firestone on Fort Bliss, TX on Cassidy Road.

Everytime I think about this I am furious this is my second post. I took my 2016 Dodge journey to Firestone thinking I had a battery issue. I guess they replaced the battery not sure because after I got my car back 5 miles later it was not running again and they damaged my vehicle. See photo below the battery is hidden under wheel well when removing wheel well they bent the frame of my fender and a screw is missing. I called manager to see if they would tow my car back to Firestone 2126 s.main St. Wake Forest NC spoke to manager Travis he would not I called corporate to make a claim regarding the damage too. Horrible......

I called after getting a flat tire asking if they have a replacement available. They said yes. When i get to the store they don’t have it. I got the tire in another place and it took them 2 hours to replace the tire. The guy gave me a nasty attitude and on top of it . Took a 15 min knowing i was waiting for a long time.

I purchased tires from your location in Cape Coral, FL approximately a year and a half ago (Jan 2018) and they are 65,000 tires and I also purchased the tire protection. I brought my vehicle in today 7/12/18 and my vehicle has roughly 26,000 miles on the tires and I'm being told I need 2 new tires because of the thread. When questioned on why that would be I was told the best they could do for me was $40 off and my bill would be roughly $200. I want to know why my tires arent covered. I had my pervious tires on for over 3 years and didnt have this type of problem!!!

My name is Patricia Bolden in your system has Patricia Davidson which was before I got married. Which I don't think he changed.
I had appointment on Thursday July 11, 2019 after 5 p.m. Called in and they told me to come after I get off work to have oil change and my tires rotate and balance.
My husband deliverd for Firestone stores in Nashville, Tn. with Bolden Express for a long time. I even helped him on weekends and your staff has always been very nice and helpful. WE always had our vehicles serviced with you and buy our tires with you. Mike my husband passed away in February and he was delivering up to when he went in the hospital.
I went to the store after I got off the first time I have been back to Firestone since Mike's death and it was hard to do so. When I walked in your service man asked if he could help me I said yes I called earlier about oil change and tires being rotate and balance. He said what is your name I gave it as Patricia Bolden which he said I don't see you in the system . What is your phone number all the time speaking to me very rudely I gave him my number 615-836-9031 he said it has Patricia Davidson I explained that is me my name hasn't been changed since I got married to Bolden. Which he never offered to change and then my address was different which he did change. He proceeded to ask me what kind of car I have I told him he said is it 6 or 8 cylinder I said I'm not sure he rudely said well its not my car . Then he asked what if it was elite or what I explained again I'm not sure I would have gladly looked for him he rudely again said it's not my car. Then he proceeded to set up for my oil change I gave him my keys and he ask are you going to wait I said yes I will have to. He said rudely you can go to Wendy's or the mall I said no I will wait because it's very hot to be walking.
The other worker was there and helped him with me. I did not know at the time he was the manger he was waiting on someone else. I did ask him who is the manger he said I am I said than God it's not him. He asked why I said I have been coming to Firestone for a long time and I have never been treated so rudely. He came over and set down and talked to me he apologized to me I told him thank you he did everything to make the situation right . Which I want you to know you have a great manager at this store he even took the employee right then and talked to him. I don't know his name but I will defintely go back and thank him again. There is no person rather your old or young that should not be treated with respect and that employee was very disrespectful . My husband Mike Bolden loved your employees and loved delivering for them up until the day he was admitted to the hospital and never returned home.
I do want to thank your manager for stepping up to make a bad situation right. His company was Bolden Express a lot of your managers know him and even came to the hospital to see him. You have great management.
Thank you,
Patricia Bolden
173 Betsy Way Drive
Pleasant View, Tn. 37146

2005 Toyota RAV4
I was aware of a slow right front tire leak. I went to Firestone on 7 July 2019 for my oil change, free tire rotation & spin balance since I purchased this coverage when I brought the tires along with my lifetime alignment. I thought Firestone would tell me there was a problem with the right front tire since I knew that was the tire that would be low in air pressure since I checked it before I went to Firestone. According to my paper work everything was fine. Yesterday (10 July 2019) my tire sensor light came on. Indicating a tire was low on air pressure. After checking all 4 ties for air pressure, the right front tire was 7 pounds low. I came to the conclusion that my tires were not rotated, spin balance or tire pressure checked.
I know there is no way prove that this happened but in the future I will give the service agent the tire number and location on vehicle and check after work is completed. It makes me think all the years (10 approx) that I had my cars serviced at Firestone that all the work was done completely.

Thank you
John J. Lucianetti

Tel 570-424-5391

We purchased 4 new tires for our Jeep on 11/28/17 at Bauer Built in Albert Lea, Minnesota. Part of the purchase was the promise of free tire rotation. At the time of purchase the mileage on our Jeep was 154,241. At 157,930 we returned to Bauer Built for rotation, then again at 166,562 miles. Now we turned to 173,00 and called for an appointment. We were told the facility was closing in 2 days. I asked if I could get an appointment but was told they were only there to clean out the shop. So what arrangements have been made to stand behind promises made as incentive for people to buy from you? Please don't tell me I can go to Mankato or Rochester. I don't care to drive a round trip of 120 miles to rotate tires!

I recently had my 2007 Tahoe towed to the Ballytyne Firestone Auto Center in Charlotte NC. It just stopped running on my way to work. I was contacted shortly and informed I needed a new alternator and battery for which I paid 700.00. I picked the car up after Memorial Day weekend. I noticed it just wasn’t driving right but thought I may need to break in the alternator. I contacted the office after a couple of weeks and voiced my concern that the alternator was incorrectly installed. They told me to bring it by and they would check. When I got there they said the only way to find out what was wrong was for me to pay 10.00 and have it hooked up to a computer, which I did. Shortly I was informed the alternator was fine but I needed shocks and struts replaced for 2,800.00. Oh and I also needed a new battery, to which I responded really? That’s interesting since you installed a battery less than 30 days ago. The clerk stumbled and said oh yes we are going to replace that and won’t even charge you labor!!??? I told them to replace the battery but nothing else. I made it home and my car died in my driveway. Over the weekend I had it towed to South Charlotte Chevrolet and explained what happened at Firestone. They throughly checked the car and told me not only did I NOT need struts and shocks but that my alternator was improperly installed. Needless to say I consider Firestone an unethical company and will certainly be telling everyone I know “do not take your car there!!” I am requesting a complete refund for my time, towing charges and repair bill at the Chevy dealership. I will be happy if you return my 710.00. And one more thing I would like to add. I noticed on my receipt that for my next visit they recommended all spark plugs and wires be replaced and several other things. Obviously they didn’t know I had just had them replaced 2 weeks before at South Charlotte Chevy. Not only is Firestone unethical but the employees aren’t very bright.

Serice at the Green Valley Arizona Firestone repair shop is horrible. First incident they UNDER filed my fluids which made the transmission NOT soft. Then we went in to have a slow leak on our tire repaired and our tires rotated. they fixed the leak, and NEVER rotated the tires. We took it back within 5 mintues and THEN they rotated the tires. To top it off, on the same visit for the tire repair and rotation, they wanted to sell me a brake flush we declined, but then they NEVER put the Brake resevoir CAP BACK ON! And to top it off they always say they changed my air filter, well it is the same air filter we installed ourselves and have to change ourselves AFTER it is has been in for repair. Courtesy checks lead to "you need this and this and this and this. Sounds like they want money whether you need the service or not.

Done with Firestone repair, Andrew Craig the manager, has been nice about "fixing" the issues, but the service tech's there are awful and don't pay attention. We were told the reason the TIRE ROTATION got missed by Maria, the acting manager there, was the PRINT on the TOP of the Service sheet was TOO SMALL and it got missed... LOL, Really????

We will be finding another place to buy tires and get our vehicle repaired. i should not have to worry about RECHECKING every thing anyone whoe works on our 3 vehicles does to verify the work was done. Contact me for service records, I have them all. Been with Firestone since it was Flaetchers over 7 years. Moving on.

I just purchased a new ram 2500 in January 2019 it has 7000 miles on it it came with firestone trans force at the left rear tire is popping and crackling never heard a tire do this before called fiirestone center they never heard of it either very loud any ideas

Been a firestone since 1997 .Purchased many sets of tires from firestone on broad street and tires plus in north Augusta Sc.The quality of product is very poor on Firestone products quality of product does not match price every time I go in for a tire issue I am told I have another tire that’s need to be replaced just today had a sidewall blow out this is the second tire to do this I stoped by Firestone on broad street today .They looked at tire and said I hit something.Its allways some excuse about why.Today firestone lost a customer for ever and I will tell everyone not to shop firestone or buy their product and I will close my charge account

I took my van in because it was overheating and adding antifreeze didn't work. I told him I only had enough money to pay for this one thing. He called me at work and told me it was gonna cost me 598.00. I said that was outrageous and the van wasn't worth me spending so much. He said hold on a minute and then quoted me a price of $388.00. I told him to fix it. I picked up the van after work. I was driving no more than ten minutes and the van started to smoke. I pulled into a parking lot and my son lifted the hood. The hose that they put on was dangling there not attached to anything. A kind man walked over and helped us attach the hose as best we could. I was driving back over the bridge, heading towards Firestone when it konked out two more times.My van completely died and I had to walk the rest of the way to the garage. I unfortunately left my phone at work. I couldn't call anyone. When I got to the garage at Firestone, the man asked me what my problem was and I explained to him the hose wasn't attached and the car broke down, he told me that was impossible. That his man attached it and that he had cameras to check. Now, he made it sound like I was lying. Why would I do that? It doesn't make sense. He also asked him to see if they could get the broken dipstick out of my oil and they did. He said they drained my oil to get it out. Now my oil light is lighting up. My van is also making a funny noise. I would like to reimbursed. It was a horrible experience!

I went to the Firestone on commercial blv in lauderhill close to university and in ask the service advisor to put air in my tires I ask for 50 pounds in each tire which he refused to do so so I ask if I can put the tire in my own tires which than he responded you know what I dont even want you using my tools I thought that was very rude to say to a customer

Stopped by the Rio Rancho, NM location off of Southern. Didn’t get an inspection nor a price was only told if I required service I would need to leave my car until 1PM. I was there at 8AM

Representative was rude, lacked empathy, and for a potential first time customer, he insured I will never think about giving my hard earned money to Firestone.

Company needs to enforce professionalism, and standard courtesy.

I don’t care about your budgets or staffing issues PERIOD.

Competitors was able to provide inspection, quote, and service completed by 10AM

I went in to do my lifetime alignment. The representative asked me the reason for the visit. I explained to him rhat I drive for a living so I had put 5,000 miles into the car and replaced the shocks so there was probably something that needed to be adjusted. He said this may change the height of the vehicle and he cant help me. I complained to the manager but I feel its not fair they would try to deny me service and i doubt its legal.

On January 29 I visited the Firestone Store in BELLEVUE to change the rear brake pads of my car, when they delivered my car as a finished service I felt a noise in the rear wheels every time I tried to brake, call the Firestone to explain what happened, returned to the place two days later and informed me after a technician checked the brakes, that everything is fine that the noise was gradually reduced, I did not agree with that information and continue with my car, in April I have first an appointment at the Firestone to align my car and report that the noise has not gone completely, I suggested that they review it and they informed me that it could not be done at that moment that I had to make an appointment, finally when I am going to change the oil of the car in another establishment, they do an inspection of courtesy and they inform me that the rear break pad is very worn out just having driven 15,000 miles, when I return to Firestone on the 30th of May and 2019 explain what happened, the person in charge, in fact very arrogant and nfalfa Professionalism says after the mechanic checked the brakes, which is the problem of the Calipers, I do not agree because I changed the brakes today in MIDAS and the calipers are in perfect state. I think they never put the new brakes on me at the first time because they never gave me the originals of the car as a replacement test

My wife and I have been a Firestone customer for many years. Recently I had my wife's Repaired at the Goose Creek SC. They Replaced three gaskets on the engine that was leaking oil last week on 5-29-2019. On 6-1-2019, around 2:10 pm. My wife started to drive the car from our residence. After getting into her car that is a 201 Chevy Cruise LT, a short distance the car overheated and the A/C shut down. She pulled over by our house which is only a block away from the Goose Creek Firestone. When I got there with my vehicle. I popped the hood and saw oil and debris all over the engine and it looked like the accessory belt was broken. I shut the hood of her car and drove it over to firestone Goose Creek which was about 100 feet away. I pulled into one of the car bays and shut the engine off.
I went inside the store and told Greg which is the store manager that we have a problem with the Chevy Cruise again. Greg and the shop supervisor Jason came outside and I popped the hood open. Greg and Jason both looked at the engine and agreed that the accessory belt had broken lose and had caused lots of oil to be slung all over the engine both underneath and above the engine. Greg told us last week that he made sure that the entire engine was clean after they replaced the gaskets. Now Firestone is having to replace the accessory belt and again clean the entire engine compartment and we have to pay for the parts and labor for something the firestone at Goose Creek technicians did.

This should be no cost to us and Firestone should take full responsibility for this incident. My wife and I have put over $ 900.00 on this vehicle and have maxed out or limit on our Firestone Credit Card. We would like to get this issue resolved ASAP.

Thank You.

John L. DeBoard

843-814-0004

Went for oil filter and tire rotation Tec never rotated tires I stood and watch from the time my car went in the shop till the time it came out. The tec told his bosses he did it first, well I know he did not as I said stood there the whole time and never seen a wheel come off my car and I also marked them as I run in to this all the time but usually its at a dealership or shop where you cant see what their doing. I will never return to this shop and definitely will advise all to stir clear !!!!!!!!

to start I made an appointment at your Montclair California office.i waited 90 min. before anybody even looked at my car. I had aready told them my power steering hose leaked .they informed me the part was special order and 220 dollars plus labor . they told me they were going to change the return power steering line .which is what I wanted .I waited more than 7hrs at the shop , then the service manager came and informed me he had information that was going to make me happy. he informed me that they only replaced the section that was leaking and that they were only going to charge me 220 dollars. now my problem is the piece they replaced is made of rubber but not the only rubber section of the power steering return line , if the most likely cause of this line failure is age .then by replacing only that section I am most likely going to have to go through this expense again , and in the not too distant future . I believe this to be poor work standards , and I can't believe that both the person who worked on my car and your service manager believed that it was all right . the original complete price was over 300 dollars when the leak happens again in one of the other rubber sections I will have to pay the original price again costing me well over 500 dollars just because your service people believed substandard is accepted by your company . is this true????

Went Firestone in aberdeen Maryland to get oil change and tire rotation on March 5 2019 they checked a lot of stuff out on my car that I didnt authorize and told it would be 2400.00 worth of work I drive a 05 Nissan Altima I told him just do what I asked for would never put that much money in this car. Checked else where and got everything done for less then 1000.00 and 5 days after they rotated tires noticed the hub cap on my drivers side was broken I replaced and will never go to this place ever again they are over priced and dont care. Oh almost forgot brought 4 tires from them about 2 years ago the most uncomfortable ride I've ever had. They keep losing air took my car back and I have insurance on them and of course they find nothing wrong. Do not recommend them to anyone I will never go back there ever again

I went to firestone in San Antonio tx off of 1604 and culebra. They were real nice but didnt catch the problem i was having with my tires. I asked what was wrong with them they said.. Oh it just needed to be balanced. I said okay. I went on my way. I still heard the noise and it was still shaking. This was on Saturday May 4, 19. So today May 7, 19 i went to an other firestone on Nacogdoches. Well the man that was at the counter was very rude, condescending. I explained to him what happened at on sat and that the sales person from enterprise sent me over to get my car checked out. He said i need a P.O. i said ohh i can call my sales lady. She said if u had any questions to call her. He laughed and said she is not the one who approves them. I said okay well how will that take? He said as long as it takes! I was taken back at his answer. I said okay let me call her and ask what i do now. He okay and walked away from the counter. I proceed to call her at this pont she didnt answer. So i waited for her to call me. Not once did he ask if i was able to talk to her, i got nothing like was not ever there!! So i called the supervisor to Enterprise he sent me to PEP BOYS where they took care of me and very well i might add. I was very disappointed on the treatment and how they missed i had the WRONG TIRES ON MY CAR, AND MY SHOCKS WERE LEAKING! You have lost 2 paying customers I have two vehicles that I could have taken to y'all but hell no we won't ever do it again! I will spread the word to everyone i know family and friend's! Ohhh yeah and one more thing the 1st firestone forgot to put back my cap to my rims!

Billing is fraudelent. Cannot speak to anyone to fix what needs to be fixed, cannot update accou t information have paid my bill in time up until the last two and half months because I cannot access it change correct email . now they're charging interest and late fees. This is the only company who's is shady and shoddy enough to manipulate and be underhanded. I should have NEVER EVER gotten a card. I've been a Firestone customer for more than twentyfive years and have paid either cash or personal credit card and to be treated like this I'm going elsewhere for service. What bull$h!t.

Don't s shop or go to FIRESTONE OR get their credit service - SCAM. Not what it used to be, I promise it's nothing but trash

I purchased a set of tires for my 2016 camry and I purchased a 4 wheel alignment. The tires were recommended by a manager on duty. The tires were very noisy and created an uncomfortable ride. I returned, thinking that I purchased defected tires. The manager offered to allow me the opportunity to purchase a better set of tires and I agreed. Unfortunately the tires were not in stock. I received an estimate and a projected date to return for the agreed service and terms. I drove over 70 miles from work to the Opelika, Alabama location 4 times to be informed that the tires were not available during each visit. The 5th visit, I spoke with the store manager after previous engagements with 3 supervisors out of 4 failed attempts. The store manager failed to get the tires in as promised on the 6 th attempt and I gave up, it was too costly to travel the distance. I work in Montgomery, Al as a state auditor. I have my estimates on hand.

I brought my car to Firestone this past Thursday night, because I had an apointment to have my oil changed on Friday. I got my car back tonight Monday. It took them 3 days to fix a Power Steering hose and to turn on a swich for the gas tank, unacceptable!!!! The comment I got on Monday was also unprofessional from one of the co-workers "since things have toned down here we will start fixing your car", really after 3 days of waiting? Unacceptable customer service.

Firestone Complete Auto Care
4834 Virginia Beach Blvd, Virginia Beach, VA 23462

I had only been to two Firestone locations ever. The first time was in Norfolk Virginia. They cracked my wheel well and said that was already like that. The second time was at the Firstone Complete Auto Care at 4834 Virginia Beach Blvd. I had bought this truck only a week before visiting this location and had cleaned my chrome wheels twice and the second cleaning was only the day before. I decided I'd like new tires on my new truck because the other tires were too small. I went in and got the new tires put on. When I left that "God awful" establishment we were having a torrential downpour so I didn't do a walk around to look at the tires. The next morning I went out to my truck to take a look at them I had noticed that my rim had a dent. It wasn't too bad but I decided to inspect the rest. When I got around to the driver's side my front rim was bent in pretty bad. And there were scratches all over it. I brought it back to them to see what they could do and they told me that they did not do that. They said I had brought it there like that and flat out told me that Firestone will not get me a new wheel.

Firestone Complete Auto Care
4834 Virginia Beach Blvd, Virginia Beach, VA 23462

I had only been to two Firestone locations ever. The first time was in Norfolk Virginia. They cracked my wheel well and said that was already like that. The second time was at the Firstone Complete Auto Care at 4834 Virginia Beach Blvd. I had bought this truck only a week before visiting this location and had cleaned my chrome wheels twice and the second cleaning was only the day before. I decided I'd like new tires on my new truck because the other tires were too small. I went in and got the new tires put on. When I left that "God awful" establishment we were having a torrential downpour so I didn't do a walk around to look at the tires. The next morning I went out to my truck to take a look at them I had noticed that my rim had a dent. It wasn't too bad but I decided to inspect the rest. When I got around to the driver's side my front rim was bent in pretty bad. And there were scratches all over it. I brought it back to them to see what they could do and they told me that they did not do that. They said I had brought it there like that and flat out told me that Firestone will not get me a new wheel.

Took a tire to be replaced to the lockhart tx. location told them not to operate the windows now the drivers window will not operate, cannot secure vehicle or put drivers window up when it rains worked before. will be glad when the tires I purchased go out of warranty I will never do business with ((Firestone car care company again....
If employees can not do what manager tells them.

St. Louis loughborough location does not want business, called for a quote on struts & couldn't get a call back?

Took my car in for inspection. Asked how long I was driving with bad brakes. I did not know what they were talking about. I am old but not stupid. No signs of bad brakes, no mushy brakes, no noise, no brake fluid under the car I was told I could drive it home and park it. Well brakes failed in the parking lot, I damaged my car and their building. I trusted these people and they put me and others in danger. Now they go on their way while this will probably cost me thousands. I have a citation for driving with faulty brakes. I have driven since I was 16, never had a ticket or warning, anything. I have a lawyer. This is not fair. I am a widow who lost my husband and grown son less than 2 years ago. I live on social security. Body shop thinks my car will be totaled . Then I will have to get another car. I did nothing wrong but put my trust in the Firestone people. I should be compensated for my money loss. They fixed the brakes for 500 + dollars. I did not know at that time my car maybe totaled. I expect someone to get in touch with me and make this right. My daughter has been trying to get in touch with you. Please get in touch. Priscilla Ragsdell. I am 75 but I am not stupid

Would’ve been a better review if the mechanic wasn’t revving the piss out of my car as if it was his own absolutely unacceptable and un professional. I am not sure if he is bad at driving a manual or if he just wanted to make some noise but I’m NOT happy about that.

took 2004 dodge ram for brakes rotor alliangment cost 1,300.00 waited for truck all day mechanic drove around building said it was all set took it how 7:00 pm notice it would go to the right still would not drive straight!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I bought tires and do business with clay. I applied for your credit card at your cleburne Tx store. When buying some tires so I could get some other expensive work done. I forgot I had temporarily locked my credit file as I have great credit and keep eye on it. cfna called the store and told Chris I had my credit locked while I was standing there. He told them I was right there. He then hung up and told me I was declined because they can’t see my credit? I immediately unlocked it and Asked him to tell them it’s unlocked and he said would have to run another ck on my credit. I’m in finance and that’s the reason cfna called so I could unlock. Chris said no way to call them back to let them know unlocked credit. So I now have a credit hit, no credit card and that is wrong. I have close to a 800 credit score and because Chris is aparantly not trained how to take a credit app. He even told me to put at least 200 for household expenses when my pmt is 1600.00. Clay is great but Chris has no business dealing with customer problems because can’t is not ever a option with a customer!!!!! Disappointed Firestone not sure I will be back! Try taking a can help attitude instead of no can’t help!!! And I don’t know how! This affects my credit and I’m not done with seeking a correction? Been your biggest fan firestone but now see why reviews are 1 out of 5 good. Fix this maybe start here!

Today my son was at the Firestone Complete Auto Care located at 15697 SW 88th St Miami, FL 33196 for a vibration check on the front wheels, when picking up the car we realized that he had a blow on the front left fender, precisely in the side where he was working, a blow he did not have when he left there.
We met with the general manager and with the technician Rogel (31), who with much discourtesy, wanted to pass us off as fools, denying our claim. I am a customer of you approximately two years, our four cars are taken to their workshops but today I left very disappointed in the bad treatment and discourtesy for a client. I tell them that I will not visit their facilities anymore, that all those who ask me for references will give the worst opinion and that I will stop using their credit card. Another element that I find counterproductive is that they do not have security cameras in all the business. Today I understood that this installation of Firestone is an unsafe business that has disappointed us a lot, not so much because of the magnitude of the blow but because of the dishonesty and little empathy with the client.
I attach the order to provide more details and photos of the coup.

Dropped my car off for an alignment at the Meriden/Wallingford Firestone. A week or so after picking it up, I realized that there was a dent in my brand new 2018 corolla. The dent was under the back passenger door, right near the tire, where only a lift could damage. The paint was chipped, but no scratches. It was not there when I washed the car a few days earlier, (before I took the car into Firestone). I did not put the dent there. It looks like someone tried to lift the car in the wrong spot and did not realize it until the damage was done...

Spent $189 for lifetime unlimited alignments and got a huge body work bill.…

My college son spent over $750 to have an alternator and battery replaced at a Firestone on September 28th, 2018. Less than 4 months later (Jan 17, 2019) the alternator had to be replaced again. The alternator installed by Firestone was defective. My son broke down in another town and had to get it replaced right away to get back on the road. Firestone won't make good on the bad alternator because he didn't come back for them to replace it. After store manager said there was nothing he could do, I was put in contact with Area Manager. He said there was nothing they could do since they wouldn't be able to return the bad alternator to their supplier. But, I have the bad alternator to give them so they can return it to their supplier..."oh, well there is still nothing we can do". I then asked the area manager to provide me with the contact information of a higher level individual at Firestone so that I could escalate the issue and get a resolution. Well, as of April 3, 2019 I have yet to be contacted by a regional or divisional manager. The area manager simply says "it won't do any good to contact others because it will always come back to me". When I contacted Firestone customer service asking for higher level individuals with more authority, they respond by saying "regional mgr will contact you", then "divisional manager will contact you". Of course, none of them ever do. Their customer service department simply sends me an email saying "sorry, that's not typical, please wait 72 hours and someone will contact you". My son needs to be reimbursed the $438 dollars he had to spend to fix the bad work that Firestone did. Since Firestone won't do the right thing, I filed a complaint with the BBB and the Firestone response to the complaint was an offer for a free oil change coupon. Why does the Firestone customer service keep telling me they have escalated my issue and I will be contacted by a "regional manager" or a "divisional manager"? No one ever contacts me. I am very disappointed in the response from Firestone and the fact that they won't make good on a bad repair work. Since I was unable to get any response from a management level individual from Firestone I decided to try and reach out through the Firestone Facebook page, they seem to respond to comments but I've come to realize those responses are simply "bots" and not real people. I see too many others on that page that have experienced the same thing I have, they get promised a contact from Firestone but know one ever actually contacts them to resolve their issue. The really sad part is that now Firestone has deleted all my posts and blocked me from posting additional comments on their Facebook page. All of this to try and get Firestone to do the right thing. It's sad. Once a great company that was trusted for auto repair now rips off college students. It is obvious that Firestone will not stand behind its work. I guess they win. I hope you are happy you were able to rip off $438 from a customer. Hopefully, I will be able to educate enough other people on the Firestone business practices so others are not taken. Luckily, there are enough other auto service options. Good job Firestone, you should be very proud.

I would rate zero stars if I could I took my 2011 Nissan Sentra in to have a inspection done they did the inspection only to call me and say it needs like 3k in work how ever they DID price match as I found it much cheaper elsewhere but upon receiving my car back it did not fix the issue in fact it damaged my car more after spending 1500$ I would post pictures but in case I have to go a legal route I wants those confidential I would seriously consider doing the work your self or going else where I’ve requested a call from there head quarters but still no call as of yet . And I requested my money returned and they kept saying we have warranty’s and I told them I didn’t feel comfortable with them going under or near my car after spending that much money and such sloppy work and/ or unsafe work was done

I am reporting an incident on behalf of my 74 year old mother; I am her POA. Friday March 22, 2019 at approximately 9:00AM at 105 Eastchester Dr in High Point NC, she brought her vehicle in for annual inspection, but did not notice unusual symptoms beforehand. A mechanic called Brad informed her the brakes were in terrible shape. As mother had prior commitments for the day, she asked if car was safe enough to drive back to her house (2 miles away). Brad did not recommend this, but he gave her permission to drive it back to her home, and advised her to leave car parked with emergency brake, then return next morning to repair brakes. She did not make it out of the parking lot. Brakes failed completely as she attempted to back out of the lot, thereby slamming into Firestone's building. Insurance and body shop are still in the process of ascertaining if this is a total. No injuries, but mother was still forced to pay for the brake repair!!! I will also be reporting this incident to BBB, as this could have been a potentially lethal situation. Please contact me at your earliest convenience. Thank you
Attached is damage to the building from the collision.

Took my car in for a oil change. Now it is leaking oil and they say it’s not there problem. Because it is a common part to fail on the penstar motor. Funny thing is I owned the car since it was new and never had a oil leak before the oil change.

Hi....Before I start, want to say that the Customer Service is always the best...so no complaints against the service up front and how I'm treated when I bring my SUV in for any service.

My issue started couple years back...I first purchased a front drivers side tire because my tire had a nail in it and not salvageable.I had also had the passenger side plugged because slow leak. After few months, I ended up bringing truck back and getting new passenger tire.... After picking up my 2008 Mercedes ML350 SUV, My light that states I need air was still on from first visit.... I had gone in a numerous times, a couple different Firestone locations (should have a record of this) and each time, told that they put air in and it's off....As soon as I drive away and put a few miles, light comes back on. Needless to say, I kind of gave up on Firestone.
My vehicle has never felt right since I purchased those two front tires....I had a few bad experiences this winter....no traction, almost went into a deep ditch, etc.....My vehicle just has never felt the same since I bought the two front tires.
I brought my truck into Latham, NY Firestone and was told I needed two back tires, which I just purchased less than a month ago. During this visit, I had again, I had told the guy that the light on my dash board states I need air and I would like it taken off once and for all so that I would know when the heck I need air in my tires. They know I brought this in a few times for this issue. Again, I picked up the vehicle, light was off and as soon as I drove away, miles down the road, it turned back on. I again went back to garage on a Sunday and they checked all tire pressure and said all was good. How would I know this if my light is constantly on? I was told they could not fix it and I need to bring to Mercedes, which will cost a lot....Now why should I have to go to Mercedes and pay for something that Firestone did when they first put my first tire on? All should be on record. I have all my receipts stating I had this issue and they were checking it.
If I take my vehicle to Mercedes because Firestone can not get it turned off, Is your company going to pay for it? I've spent thousands at Firestone last few years. I don't feel I should have to go pay Merecedes to remove a dash board light reading I need air in my tires when I had Firestone put new tires on for me and created the issue to begin with.

Again...this complain is not against the managers or front desk...they have been more than respectful.....I just feel it's unfair and would like to know what you will do about it....I can be reached at 518-495-1193. thank you!

Please be advised that 631south state Rd 7 plantation FL 33317 is not Firestone Auto care.. they are fraud using Firestone name, my complaint is that they using the Firestone name to lure customers in and let them think that they are Firestone... Firestone is a good responsible clean company the treats theirs customers with respect and honesty their name stands for themselves. (Firestone)!!!!!!

Please be advised that 631south state Rd 7 plantation FL 33317 is not Firestone Auto care.. they are fraud using Firestone name, my complaint is that they using the Firestone name to lure customers in and let them think that they are Firestone... Firestone is a good responsible clean company the treats theirs customers with respect and honesty their name stands for themselves. (Firestone)!!!!!!

Please be advised that 631south state Rd 7 plantation FL 33317 is not Firestone Auto care.. they are fraud using Firestone name, my complaint is that they using the Firestone name to lure customers in and let them think that they are Firestone... Firestone is a good responsible clean company the treats theirs customers with respect and honesty their name stands for themselves. (Firestone)!!!!!!

March 2, 2019 Appt. @ 0800 AM for oil change.Took technician if you can call him that over 2 hours, He walked around asking other tech. for help and tools.Watched him put a ratchet wrench on drain plug and could not loosen it, he was turning it the wrong way, before I could get around the building to tell him, he put a breaker bar and socket on it and stripped the plug it took another tech. to finally remove the plug.I was told it was stripped before they worked on it.(I have the stripped plug) they put an over size plug in its place and continued working on my car. Now I have a over size plug that might not hold and a 3000 mile trip back to Michigan. I have a lot more to say about this service center and its not good.
store #599611 Customer invoice #259166

I’m taking my car to the firestorm on Fort Lauderdale for ac work and heating my car never had problem dripping water they calling me they say l only need to change the cap after they crack my radiator now they telling me l need a new radiator my car dripping water that something l never have in that car dripping water my number is+19542744329

Took van in for battery check. Battery would go dead.they checked battery.they worked on wireing harness. Now lights stay on all the time.they had the van for eight hours. The problem was solved when they replaced the battery.lights still stay on all the time. Also other wireing problems.

I went this morning for an oil change after driving 5 min a noise was coming under my car so o decided to go back there, they told me that they fix it, it was a piece of metal that was loose and i asked to see it, it was in the trash and i was told that it's not important so asked them if i can get that and ask Honda if it's not i just called Honda and they say everything in car has it's importance, and i am sad want that to be fix asap please. My is registered under the name of my son Jean Antoine Matadi, it was at 1191 Rockbridge rd Norcross, invoice 109750. Waiting to hear from you my # is 7206203087 thank you.

On the day of the superbowl I took my care to the Indianapolis Keystone Av center and had my battery replaced. Same week on a Friday night it was around 18 degrees and I was at work, I went to start my car and it started right up so I moved my car and was going to take another spot after I turned the car off, this time I went to restart the car and lights went down and so did this brand new battery, I heard these ticking sounds, I went back to firestone that Saturday of the same week and the guy was trying to say my starter was bad and that was the problem, The same day I was at work I went to seek a jump from anybody so was gone about 10 to 15 min. and tried to start the car again and it did start, now if it was the starter it would now have started , also I had my car in the shop to get my 100,000 mile check up and there were no problems with my starter or they would have let me know this, I am sending this to be on file in case this happens again I will expect a battery replacement or my money returned to my credit card and will buy another battery some place else that I can count on to start, nor did I like the way the sales guy talked to me..