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Write for Us FNB Complaints Continued... (Page 2)
76+ reviews added so far. Upset? Call FNB corporate: 888-530-3626No Reviews
I opened a new joint account on 9/01/2015 at FNB of Sarver, PA 16055. Twenty days later and I still don't have a debit card. Thankfully, it is now being over-nighted to me as of today thanks to the help of FNB's Natrona Heights, PA branch. As I was told, the manager at the Sarver location assumed a new card was generated upon opening a new account as was the case at her previous employers. She is fairly new at the branch, honest mistake. I was told there was a new card ordered when I called to inquire and she apologetically informed me of her error. My significant other ( whom I hold the joint account with ) inquired about the cards status today ( 9/21/15) and there still hadn't been a card ordered. I find this very frustrating as I use my debit quite frequently and not having one due to repeated errors has been an inconvenience. I felt it important to alert you to these errors in hopes of avoiding these issues in the future.
I access my money in FNB for 3 months now. After they lost my card failed to issue me a new one because they forgot to take down the 4 last digits in the old card. They suggested I open a business account which I did but the consultant who was supposed to give me my card lost it again. They then made me a new card but failed to transfer money from the old card they had lost. I spent the whole night at their branch in Revonia Friday 31st of August, with a consultant who was trying to resolve my problem. At one point in the morning we managed to withdraw R5000 which she deposited back using an atm and I left with nothing. Monday they told me they have failed they will transfer my money to my ABSA acc, today I find out they deposited a cheque which means I have to wait another 7 to 10 days after all this time. I really cannot afford to wait this long, I have a medical condition and its getting worse, I really need this money.
Unacceptable behavior on phone, First National Bank customer service told me that “I'm lucky he did not take all my money, he only took half”. You will surely pay for the bad attitude on phone and rude behavior, rude responses. I want FNB to present qualifications to me the public, and I want a letter from FNB corporate HQ to say they are sorry for the telephone manor of the reps. He was very rude with bad ethics, I also want the recording of the conversation, as we are taking the matter further legally, and FNb need to indicate the status of all their staff giving advice to clients on phone, or email, or sms.
I demand FNB management making contact and explain poor employee attitude, and the reason for his behavior. I want senior staff call me back, or authorized persons please. The matter will however follow legal route, if I do not get feedback soon enough, especially the fact that I want to verify qualifications. The fact that money was unlawfully taken out my personal account, and no arrangements were made is my objective regarding complaint.
The owner of the house Mr Lodwick Maruping and the majority of Teanong, Tembisa residents were offered the so called low cost housing by the Department of housing and financed by Khayalethu Home Loans and First National Bank in 1990. Condition of the Houses were extremely poor. Houses were just one door house with no proper ventilation, poor indoor toilet with little and no privacy, poor walls construction which caused severe cracks. Mr Maruping Lodwick decided to rebuild the house since the condition of the house was a danger to his family, when it was windy the walls would shake and in rainy times it was just a disaster. He built the house to suit his large family of five kids and wife.
Poor Teanong Community decided to confront the Khayalethu and other related parties and wrote numerous letters to get attention to address their complaints regarding the poor state of the houses, their complaints were not heard at all. They were taken from pillar to post in order to get results but all efforts were in vain.
Teanong Community resolved by withdrawing from paying minimum amount agreed upon in order to draw attention to their complaints after more than ten years of paying on the unsatisfactory constructed houses. There were numerous memorandum which were sent to Khayalethu and is aware of the bad effect it has caused.
In 2010, Lodwick Maruping being hospitalized as he was involved in an accident was in shock to discover that his house was sold by First National Bank Bank. Bank never mentioned or sent any letters demanding/stating that they have taken over from Khayalethu and they are the owners of Teanong Properties. Mr Lodwick Maruping was summoned to court to evict the house immediately after occupying the house for more than 20 years. The sheriff were summoned to confiscate all his furniture outside and most of his assets were damaged and destroyed.
At the moment is sentenced TWO Years in jail since from March 2015 for trespassing the house that he occupied for 20 years. He went many trials with magistrate in Tembisa endeavoring to elucidate the unfair and cruel situation for Teanong residents and his situation. Now, since he is jail he cannot be able to fight back thus the reason I wrote the letter to try get assistance.
This condition has caused major implication in his family, one sad instance is his late eldest daughter who passed on 2014 without home to bury her. All other kids were affected badly in such way that some quit from school and to make a living and to keep friends one of them is a drug addict, who the father took for Rehab until he is jailed and cannot be of assistance to his child anymore.
We plea for him to be released from jail – reason being that his health is deteriorating due to side effects of head on collision accident that he suffered and we also request that the house be re-claimed back to him.
Morning. I'm a Client of FNB Namibia Windhoek Main Branch I have apply a Visa online. From my Card wise account so the transaction was Block by FNB. And I have received a text since the 4 June 2015. Saying reserved for Purchase I UK visa. And the Amount of the Visa was 2664.00 Rand. So I went to my Branch to complain. They have gave me a form to fill in. I did. Is almost 3 weeks.
Time I have not receive my money back in my account. I went there this morning they said the Problem is First National Bank South Africa. I want to know. What is making a delay. Because I need to use that cash to pay somebody who use Standard Bank. Since Fnb Namibia said I cannot use my Visa debit card to pay online my visa.
I made a R150000.00 fixed deposit on Saturday 23/05/1015 at First National Bank Stellenbosch with the understanding that I will get 10000 ebuks in return only to find out that it is not so. I apparently did not open the account the right way. to me this is not right. Is my investment not big enough or is this another scam going around.
I have a business account with FNB, tried to open a personal Acc and was told that my ID was listed with MFC. I followed it up with MFC since I was mistakably listed. MFC provided me with a letter stating they have instructed the South African Fraud Prevention Services (SAFPS) to remove the negative listing on their system. It's now more than ten days since I have forwarded the letter to FNB (Wonderpark branch)...my life is on hold now and I need to move on, can someone out there help or I'll have change this bank
I'm banking with FNB for the past 10 years,i have a personal acc and a business account. I didn't apply for motor finance for a small amount of R179 000.00. FNB reject my application instead this happens 8 years ago also and ABSA bank gave me a loan,please tel me why. 9 years ago FNB reject my house loan and Standard bank approve, please tel me why. Now FNB reject again and Nedbank approve my application,please tel me why. I was never was blacklisted or on it in my life whats your reason. I have also account with Nedbank, Standerdbank, and ABSA. I will pay up my overdraft with FNB and move my Business and Personal account to other bank. I'm waiting for your response.
Can not get hold of First National Bank pay roll to fix an issue with my account. Customer service so far has been poor at best. Can't contact anyone there at corporate.
Went to bank on Friday 10april. Money was fraudulantly taken out of account. Advised the consultant of all transactions which was fraudulent. Was told manager not in but will be contacted Monday 13april. Did not get a call - went into branch after one o clock . Spoke to customer service which advised that the manager is stil dealing with the query, and that we will be contacted by the end of the day. Husband was contacted on Wed 15 april to come in and to again advise which transactions was not done by him.
Went to branch on Thursday 15april with all the information required. Someone advised him the signatures on the transactions was his signature, but they will give feedback in 3 days. I phone today 22april to find out the status of the query. Was told by Charlene (receptionist) that they told my husband last week that the signatures was his. She told me if he wants to know more that he needs to come in again. We are not allowed to speak to the manager directly, and I am getting very annoyed as we need to pay our debts, and we don't get a positive answer from this branch. If the investigation shows it was us that drew the money, they need to tell us that so that we can get our laywers involve , because the money was not drawn by us. The service at Parow branch cape town is pathetic.
This bank must be the ultimate in shoddy service and poor communication across all departments (bar our Private Banker, Saris and the rest of her team who are very efficient and helpful):
FRAUD DEPARTMENT: On 9 April I experienced unauthorised activity on my personal bank account. An amount of R440 000 was fraudulently transferred out of my account. This was immediately picked up due to the In Contact notification. My husband made numerous attempts to get through to the FNB Fraud department, with absolutely no response.
The phone either rang off, was not answered, or the calls were cut off once he finally managed to get through. Fortunately we have an account with Private Clients and thanks to the wonderful assistance of the staff in this department (Saris and team), we were finally able to make contact. At first the response was incredibly nonchalant and non-caring. In desperation, Saris managed to block the receiving account as well as my account and the money was transferred back.
I was then given a new profile and password days later. A few days later I could not access my account again, only to be told that it had again been blocked by the Fraud Department – without any notification to me….. Surely the Fraud department should have communicated this? After much effort , phone calls and frustration, they finally agreed to give me access again (nearly 2 weeks later)!! To date we have not received any further feedback from this department.
ONLINE BUSINESS BANKING: Almost 2 years ago, we decided to subscribe to business banking. An appointment was set up with the relevant department in PE. When I arrived for the meeting, they knew nothing of it (even though I had written proof of the scheduled meeting.
We were told to come back on another day as they were not ready for us (not very practical when you live almost an hour away). Eventually they conceded to postpone the meeting by a couple of hours to prepare! Weeks later they were still unable to load my recipient details and could not set me up as requested. After much fruitless communication, the decision to migrate to business banking was abandoned. Not once did we receive follow-up calls or any further support or communication from them. In addition I received an invoice dated 3 months prior to the date of my training meeting!!
E-WALLETS- We are farmers and decided to implement the e-wallet system in order to reduce cash handling when paying our staff. In order to use this system, business banking is required. Once again, 2 years later we set the ball in motion.
Because of our disastrous previous experience with this, we specifically requested that we not be given an inefficient consultant. To no avail – we received the same online consultant as before! We made sure we made contact with the Matti van Rensburg (New Business Online Portfolio Manager ) in this regard. Her then appeared to be constantly unavailable. The only way to finally receive a response was via e-mail.
The problems started almost immediately. This time round the consultant set up training with us on our premises (no charge). She arrived totally unprepared (even by her own admission), and basically a good couple of hours were wasted with nothing being accomplished. In addition no material or contracts for the e-wallets were on hand. The documentation sent through days later was totally illegible. Finally after another fuss and another few more weeks, we managed to receive contracts we could read.
A second meeting was set up. Again time was wasted due to the fact that my profile was still blocked due to the fraud (surely someone should have picked this up)? In addition, once I managed to logon , it was discovered my contract for the e-wallets had not been set up, and I was unable to receive any practical training on this.
The following day I was able to finally load e-wallet recipients, but could not pay them as the folder was not available online. We advised FNB that payments had to made the next day (pay day). They assured us they were working on the case and would give us feedback. By 11 am on payday, the issue had still not been resolved. Our numerous calls to Hillary and Matti were not answered.
In a nutshell, we were unable to pay the staff on schedule and had to put last minute efforts in place to pay out in cash (this now at 1:30 pm with no further response from the online team). This included hiring a private security company at our expense to assist with the payment (security being the main reason for us wanting to use e-wallets).
ADDO BRANCH- The cash was then requested from our local Addo Branch. And guess what??? They could not supply us with the correct denominations – they had run out of change (this is at 2pm on Friday). The mind actually boggles!! We then had to drive round Addo, begging and borrowing cash from the local businesses! All in all, a very stressful and disappointing expe
Today I have contacted fnb I’m trying to get the banking details to pay my personal loan back as I don’t bank with fnb anymore. I keep getting told to phone another number after another. When I do get threw to someone they till me that the reference and the amount I had is wrong however it was agreed on that price please assist me with who to contact as my payment is long over due.
I entered FNB Selcourt at aprox 12:20 on the 2/04/13 to make a cash deposit for my Son. Being lunch time, one would accept a short wait. A gentleman in the line in front of me VERY politely approached your “new” manageress saying the line had not moved in 15 minutes and that only 1 cashier was available. Most people use their lunch hour to do banking so I understood his concern.
At this, a Mad woman from Bornia (your Branch Manageress) came stampeding out of her office screaming at the client, saying “can’t WE eat! We want our lunch!” She did not stop screaming and the entire bank was witness to this crazed woman who obviously should not be in a managerial position as “the heat is too much for her”.
She continued making a scene as to how the clients are impossible and disrupt their lunch break. At this, she grabbed a staff member and shoved her in the seat to help these “impossible” clients. (Still screaming on and on about eating and a why can’t the clients wait even 15 minutes in a line that doesn’t move! She then proceeded back to her cave still shouting like a menopausal Bornian woman.
A Client opened her door to speak to her and once again, the screaming began. (At the poor bewildered client). 10 minutes later she walked out her office with another gentleman still going on about the clients disrupting “their” lunch. Now, in all my professional life, have I NEVER witnessed such unprofessional behaviour from someone in a public managerial position.
My advice is : if she can’t take the heat, get out of the kitchen and stay out. My guess is, not much will be done about THIS complaint as nothing ever is, is it!
I would like to know why I get charged for depositing money into my FNB account, but I was clearly told that my monthly fees are R49 p/m for everything. I paid R1000 into my acc at an ATM they charged me R6.80 and another R500 again charged R5.50. I am not happy with this, as I was told one thing now another happens.
never in my life have i been so mad. First FNB is putting a prooduct on the market that is not working and they are fully aware of it as the staff at branch level and in stores like Pick and pay can tell you this. Two months ago I opened a FNB smart account(savings) and i was told this is the type of account that is cheaper in cost if you do your transactions at Shoprite and Pick a Pay and via cellphone or internet.
This is totally not the case. Since i have this GOLD card it caused me more problems that any other before. I wanted to used it to put feul in my car, when it was time to pay the card was swipe and did not want to work this was not the first time but this time i did not have any other cards or cash on me and the car was all ready filled with R200 worth of feul and the manager at the patrol station didn’t wanne allow me to drive my car back home to get some money.I had to walk for more that 45 min back home to get money to pay for that feul.
Finally today was the last shit i took from this bank thats claiming “HOW CAN WE HELP YOU”. I took the card back to a branch in Eerste River and they said its not them who issued that cards and they dont deal with that type of accounts but they can let me talk to the branch that issued the card,after they where unable to reach that branch they put me on the line with customer service which did not help me at all. I was in the bank for more than a hour and 30 minutes and still my cards is not working
NOW I BEG OF FNB to call me back so i can close this account maybe you guys will get that right.
To Whom it may concern, I’d just like to share my experience regarding the staff of First National Bank! Firstly I’d like to be apart of this bank so I did my necessary homework and have had my email linked to the recruitment sites, on a daily basis I receive current vacancies according to my resume applicant, twice I’ve received emails stating fnb durban is currently recruiting bank tellers. I was unsuccessful with opening the link from my blackberry as my laptop crashed, being unsuccessful in corresponding to this vacancy I had given First National Bank a call at the Overport branch and Isipingo branch as I was unaware of which branch was recruiting, dissatisfied to say that both ladies I’ve spoken to regarding this vacancy was arrogant and unhelpful.
My point of argument is the service and mannerism that these 2 ladies have, it really doesn’t give the bank a good name, if a person like myself whom needed direction to apply for a vacancy at the bank and got dissapointed with service, how does clients get spoken and helped to? Does First National Bank clients only get a good service and direction to stepping forward? With regret I have removed my email from these recruitment sites as I am offended by these staff members who has failed to help assist me.
I was told that I must open a cheque account because I no longer qualified for a Savings Account when I started working, I had to take my pay slip to FNB, I was told that the only charge that I will pay for all the transactions that I make in month is R60.00. I’m not at peace now that I am charged Cash Deposit fees and other fees that I do not understand and none these fees is R60.00. I am even more angry that you charge these fees even twice in 1 month as long as have cash in my account, what does FNB expect me to do about this?
Unable to get a personal loan or overdraft facility. I have been banking with FNB for years however I cannot get the service am getting from Nedbank and Capitec bank in regard to getting something like a simple personal loan. I understand the criteria and credit checks that need to be conducted but for a bank that claims to “help you” I have not seen any help from them. Mabye its a bank that only helps if you are in a certain earning bracket! A R1000 overdraft would sarfice seen that my salary has been deposited into my fnb a/c for the last 10 -15 years.
The only reason I have a FNB a/c is because my company using FNB so any transfers from the company to me is intimidate. I might sound bitter but u bet your bottom dollar that I would not recommend FNB bank or any of its products to anyone.
I received a message from FNB support number saying that they are upgrading all FNB accounts phone number used was 0822222221. A while later I received a call from the same number telling me that I qualify for R5500 loan and can be tranferred to my account right away but I refused. After hardly 5 minutes I received a message saying that R1500 was withdrawn from my account at Vaal Tech. I was at work at Johannesburg Department of Agriculture abd Rural Development, I rushed to the nearest bank to further discover that a loan of R5500 was made on my name.
Please find out what happend and resolve the issue urgently. I was told at the bank that those people were scam and that it is posible to get a loan using AtM and again that they used my phone number to withdraw. I dont understant, I never agreed or signed anything to allow me to use or to withdraw without card. How is ti posible for FNB to approve a loan without me applying, sighning anything or did anything manually.
A year or so ago our cards expired. My wife and I went to our branch in rondebosch(cape town) for new cards. Now with the old cards she could draw from my account and vise verse .With the new it didn’t work. I went back and forth 5 times to have it sorted out. I were VERY upset but agred with the floor manager to a letter of apology. After this incedent I never set foot in that branch again(to afraid that I will be let down again). I decided about a month ago to change to the branch in long street (cape town). My wife spoke to the manager and were told to come in one saterday,which we did ,and speak to a consultant.
We were advised to go for the Encore option and agreed to it. We explain to her that our cards should be linked and told her what happened at rondebosch branch. We left with our temp cards and my wife first drew money from the atm which were ok ,but when she swipied her card the money were deducted from my account (accounts were incorrect). In this week we got info that our new cards is ready for collection. I went in on saterday and my dismay the account files were swopped on temp cards.
That’s not all. We spoke to the temp manager (that were on lost week)about how we could invest our money so as to benefit us,and were told that a consultant will get into contact with us and setup time and date when we could meet. I am concidering to take our money elsewhere. I do await your urgent response.
On Sunday the 22nd May 2011 my cellphone suddenly showed “Limited Services”, however being at Church I thought it might be a problem with MTN and did not worry about it, however by Sunday evening my phone was still showing “Limited Services”. I put my sim card in my wife’s phone and it showed that there was a “sim” card problem, I decided to leave it till the Monday morning, until I opened my e-mails, and then I realised something was wrong as money was moving out of my account at a rapid speed. I immediately phoned my Private Banker whom in turn contacted First National Bank Fraud Division and my account was frozen, but too late, the thieves had already taken R 16,000.
FNB Fraud Division tracked the EFT Funds to Standard Bank and ABSA, I also have statements where the thieves paid R 1,000 into a cellphone account. FNB Fraud Division contacted me and forwarded forms I had to complete and open a theft case at SAPS, which I duly did and sent the Case Number and completed forms back to First National Bank Fraud Division, after that I received a letter from FNB confirming the case is being investigated and will take approximately 3 weeks. After 4 weeks I asked FNB for an update, only for FNB to tell me that I have to complete forms for MTN before MTN will supply information regarding the Sim Swap, I found this strange that only after I complained did First National Bank ask me to fill in forms for MTN.
This suggests that First National Bank had not been working on this case, I warned FNB that I want my money back and will be approaching the Ombudsman. Suddenly I am advised by phone by First National Bank that my account was compromised and they will not be refunding my money and advised I should contact the Ombudsman if I want to take the case further…..all this happened once I started sending e-mails demanding my money back, personally I think FNB took offense and made a decision that my account was compromised, if this is the case how is it possible, I am a one man business working from home, and only I work on my computer, my business is internationally based and I am well aware of “Phishing” e-mails that do the rounds.
It is evident from postings on Hello Peter .com that FNB simply does not care about their Clients, but are very quick to take service fees to enrich themselves. First National Bank has all these marvellous adverts “how can we help you” should be changed to “how can we take your money”.
I was persueded through marketing to take an First National Bank cheque card which I did, everything worked well until last Easter weekend when I was trying to draw money and the ATM could not read my card, I tried several machines driving up and down with my car utilizing my petrol. Due to extremely intense need of money I was forced to use an alternative bank (Standard Bank). With regards to the above: I don’t believe I should be responsible for the charges as I was not at fault. All the monies that were deducted from my account whilst I was drawing this past weekend should be reversed back to my account.
I’ve been a member of First National Bank since I’ve started working and I dont want to change now due this matter. I’ve taken my old ordinary debit card which never gave me problems. Your soonest reply to this matter would be highly appreciated, as I will definitely go to Halopeter. Email: lulama.blayi [at] pathcare.co.za
First National Bank is completely out of touch with their clients. I have been trying to settle credit card debt from 2007 (a credit card that should have never been issued to me with such a credit limit and conveniently just a month before the new credit act) and unfortunately I did not have a steady income until 2010. I am now a Director of an medium-sized IT Company and trying to sort out my life while most banks are more than willing to help and get their money back, these include ABSA and Standard Bank, First National Bank seems to want to try and bleed you to death as long and for the maximum amount they can.
They seem completely uninterested and more than willing to rather ruin you before coming to some agreement. Today I requested a personal loan to consolidate my debt, apparently I qualified for R 60 000 but when I received the quote the interest rate was 32.1% more than a credit card’s interest. If my credit profile is that risky that you need to charge that amount of interest is that not reckless lending??? Next week I am shopping for a new bank. My first suggestion when dealing with First National Bank or any of their attorneys is to read the fine print very carefully and research the in duplum rule especially when dealing with their attorneys.
Most of us can’t afford a Lawyer but we can Google and we can spare time to present our case in the court, First National Bank can’t afford to have their attorneys appearing in court for our mere mortals, chances are if you are less compliant and more active in seeking a fair deal the “mighty bank” might just be more pliable to assist. I hope you are taking note Dr Michael Jordaan CEO of FNB.
I have rarely dealt with a company so lacking in customer service as the first national bank Card division. If you look at my previous posts, I have repeatedly asked for them to either fix the charges or SUE ME! And heaven behold – I was finally charged R35.23 fee for a SECTION 129123 NOTICE FEE from first national. It is now almost three weeks later and I still have no letter in my possession. How can first national bank be so incompetent? They instead keep phoning me weekly to inquire when I will be paying. PLEASE please please just hand over this account. I have sent mails, asked via the telephone, and still you simple refuse!
I so horrified at First National Bank ethics. i logged this complaint on this site with the FNB Customer care OVER A MONTH AGO to date all i get is the run around reference numbers. my husband’s ex is an ‘ambassador’ in a good position at First National who has invaded our privacy on a few occasions. FNB says they accept her apology i should move on as it is now CLOSED. BUT HOW CAN HIS EX CHECK THE ACOUNT WITH OUT OUR PERMISSION? Does working at the bank give you the right to access account for self gain. What has happened to client privacy, has that gone out the window. this cover up is unacceptable…FNB ‘how can we help you’ needs to be questioned.
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