Contact FNB Corporate

Cannot get hold of any person to get help with our account

Good Day

in April 2018 I was charged Service fees of R356.55 why when my service fee is R99 it only went up on the 1July2018.
Every month I am being charged value added services why who authorized this who gave the bank permission to deduct this?
MAY 2018-R88.45 VALUE ADDED SERVICES
MARCH-R66.55 VALUE ADDED SERVICE FEES
JUNE -VALUE ADDED SERVICE FEES
SERVICE FEE JUNE R68.90
APRIL VALUE ADDED SERVICE FEE R66.56
MAY APRIL 2018 SERVICE FEE R356.55 what was this made up of?

Very unhappy about this

Patra plaatjies
Is non FNB withdrwawal fee R75.20 this was charged on the 31 MAY 2018.
My service fees has

Good day.

I have tried numerous times to send a complaint to FNB Connect and am unable to send to them. Am now trying any other contact or avenue to get a response.

I am most dissatisfied with the services and products provided by FNB connect.
I pay a monthly contract fee of R150 for the inferior products you provide.
I recently had to have my device replaced due to it being faulty. The problem was that the device would continuously reboot itself until eventually the battery was flat.
I accepted that this might have just been a one off faulty device.
You then replaced this with the same connexs x1 unit. Now, only a few months down the line I am experiencing the exact same problem with the replacement.
Upon further investigation online, I have discovered that this is an inherent and common problem with this product that you provide.
My cellular connectivity is a vital part of my daily communication both for personal and business purposes.
You cannot deny that you are well aware of this issue.
I expect you to resolve this issue with the greatest urgency failing which I will cancel all further dealings with FNB.
David Pryde.

Cell Number: 072 933 5999

Complein is about my mothers bank account.
* My mothe Mrs. Boniwe Elsie Mzantu/ ID 4811200630081.
My mother is mentally disturbed and she disappear on the 20th 04/ 2014. We need help to know what's going on to her monthly government employees pension fund. Can you please give us advise on this matter

Thanks
Zola Masondo
email: zola.masondo@ gmail.com
Address: 1080 Uhuru street, Simunye ext 5,
1779 Westonaria

6 weeks ago I attempted to cancel my top up contract with FNB. Which they eventually did for me after 3 weeks of fighting. I then got charged a R100 migration fee because their SAME sim card was now being used for pay as you go. A R100 fee that was not disclosed to me during this process. And I still get debited for the contract AND did not even receive the data that they charged me for. During this 6 weeks of fighting. I needed to continue to purchase data. A total of 8 - 10 GB of data (my average monthly use is 2 - 3 GB) where they cannot yet (after 8 days) tell me where this data went. My systems and data use programs only indicate that I used 5GB this month.

Their customer service is shocking where they expect a 6 week turn around time to be my problem and that I need to be patient with them while they find out why I am pretending to not know where my data went...where I was told how internet works and that I could have used data 'watching my YouTube videos or downloading series'... keeping in mind that I never do either of the 2. So instead of trying to resolve the issue of their terrible service and inability to provide accurate data services.They blame me and tell me their service is acceptable! FNB Connect have made me want to change to any bank but FNB!

I have lost my bank cards over 30 days ago and have requested a replacement card over 30 days ago. To date, it is unclear where the card is, if it has been dispatched, and when I can hope to have the card. All this after calling 10's of people, speaking to credit card department, my private banker, numerous private employees and the couriers who are suppose to be sending the card. When next I am in South Africa, I will most surely close all my FNB accounts and move to Standard Bank. I have had enough of this pathetic service performance from this bank.

On the 10th July 2016 my husband went to an FNB ATM not far from our home to make a withdrawal from my account. when he got there two men were at the ATM they finished their transaction and the one walked to his car and the other walked to the side of the ATM as part of the queue. My husband inserted the card and pressed in the pin, the card got jammed and the screen went funny, he immediately tried to cancel the transaction and pressed the cancel button a few times, the card did not come out.

The man that had rejoined the queue came closer to my husband and said the same and happened to him, he then left. The ATM screen had return to normal and the card was still "jammed" he then processed to call me and ask me to block the card as it had been swallowed by the machine, I did that. We realized it was card fraud when a few minutes after getting off the phone two withdrawals were made of R3000 each. I then called a logged a fraud claim.

FNB have since contacted us and are refusing to pay this claim as they say it was "criminal activity". At no point was my husband negligent and when that guy came up to him there was no visible signs of a card in the machine, he checked, we are not a bunch of idiots! I am very, very disappointed by the lack of understanding we have received from FNB, Yes it was criminal activity, whether the card was swopped, swallowed or cloned, aren't they all? What steps are then put in place to protect the consumers, if the banks are fully aware of how and where these crimes are taking place? Is every person who gets caught by these fraudsters expected then to just write off their hard earned money? Maybe then FNB should look and removing their ATM'S since they are absolutely unwilling to protect their consumers!

We have a One Account with FNB. It is rather troubling and disappointing that we have sent several emails and tried unsuccessfully to contact the consultant nominated to us. She has not replied to any of our emails either. I find this service if you may call it that rather shocking and smacks of pure apathy. Looking forward to hearing from someone from your department.

I am still waiting for feedback from the Credit One complaint I have sent a few months back. I would like a immediate response or I would have to take this matter further.

I withdrew R 1500.00 from my account at O R Tambo international airport FNB ATM. When I returned home I had checked my phone the first sms was R 1000.00 that was "withdrawn" from my Easy account which did not state the location of where the funds were withdrawn. 2 May I went to the FNB branch in O R Tambo airport and showed the consultant the sms I received of the R 1000.00 that was taken from my account - the consultant then took my card to check my statement, she advised me that the R 1000.00 was frozen on my account because I had gone to the wrong bank.

I then had to fill in paperwork for the funds to be released back into my account within 7working day. 11 May I then went to Birchachers mall in Tembisa the consultant told me that it was a technical/system error from FNB. She then made a call and advised me that the investigations department only received my documents on the 11 May and I should now start counting the 7 working days which was not informed to me at the O R Tambo branch.

12 May 2016 I had to make another trip to the O R Tambo branch who told me the same story that I got from the branch yesterday. This is becoming a huge inconvenience to me and I do not see why I a client of FNB has to wait 7 days for money that shouldn't have left my account in the first place. Your technical/system errors and I am the one suffering from this all - what is the reason for the 7day wait when your system is bad. I cannot wait another 7days for my money back.

My credit card has been declined now for a few weeks. Sometimes they don't work for whatever reason, so I was not concerned unduly. Today I phone to find out why it has been declined yet again, to hear that since I haven't FICA 'd it (again). All very well. I was told that I was informed last year that the FICA was due. No I wasn't. Before the bank blocks your card, would it not be polite to put it on your invoice, phone you, email you or one of those other really convenient methods and save their clients the embarrassment? Does it actually matter to the banks that their clients are what keep them in business?

On 20 April 2016 FNB Bank confirmed it had received an instruction to transfer the sum of USD 2,500 from the account of Asia 2 Africa PTY at Barclays Bank Zimbabwe Ltd Account number. The Trace ID is FGLC3WVE. I received the Notification of the Payment which is on the FNB Bank letterhead. However until today the 27th April I still have not received the funds in my account. When Barclays tried to trace the transaction using the given Trace ID, they can not find the record of that transaction. The bad thing is I have written to FNB Bank and no one seems to be interested in responding to my inquiry. I don't know if I have to approach the courts or the media to get a response. I should have received these funds on the 23rd or 24th, I believe someone at FNB is sitting on these funds or has stolen them.

I want to make deposit of R12000 at ATM. ATM took money and give slip saying your cash deposit was unsuccessful. I must wait 12 days for money from FNB. It's not acceptable.

Nedbank and African bank debited my account even after the NDA told them not so now its difficult to reverse that money. We've been try to contact FNB but no one picks up the phone. I went inside the bank they told it takes three day for them to refund me please help me. Has anyone successfully filed a grievance against First National for this?

I am experiencing the WORST customer service at First National Bank I have ever experienced. On February 13, I drove 3 hours from Washington DC to Harrisburg, PA for the sole purpose of closing my bank accounts. I was met with, "We can't close your accounts until Tuesday because we don't have account totals." Seriously? Way to plan for the merger! I signed all the paperwork and was told they would mail a check on Tuesday, February 16 to my temporary residence in Thurmont, MD.

It's only 80 miles away from Harrisburg so should have arrived the next day. Wednesday, the 17th came and went. Thursday, the 18th came and went and still no check. I called Friday, the 19th and was told the checks weren't mailed until Thursday and should arrive early this week (Feb. 22 or 23).

It is now Feb 25, almost TWO WEEKS after closing my accounts and I STILL HAVE NO CHECK. I called again this morning and talked to the bank manager, Lauren, and was told that the checks were sent last Thursday, the 18th, not Tuesday as promised, but they went to a main bank or corporate or whatever in Pittsburgh first and would be sent out from there sometime. "Probably Monday or Tuesday she said but that was a guess. She did not verify that they were indeed sent out."

Meanwhile, I have $50 in cash to my name which I used to open the account at the new bank. I have an overdue credit card which is now maxed out because I have no cash and the best part is I now owe a late fee and all the interest on it because of this whole screwed up process and the repeatedly being lied to. I also have no way to pay my electric bill or buy groceries. Way to go First National. I clearly made the right decision to close my accounts when you bought out Metrobank.

Good Day, I got money and got the sms that it was in the bank but its not reflecting in my account. What could possibly cause this? The transaction is always going in on the 1st of every month.

I have made payments on my FNB cheque account monthly, acc was handed over to Attorneys Blake and Associates but now all of a sudden I get notification acc handed over to Debt-in collections. FNB don't communicate with clients, acc is handed over to two different sources and FNB don't check properly as to whether client is paying account. I have proof of all my payments.

First National Bank need to learn to communicate with their clients and stop moving accounts around to different collection companies. This is frustrating and annoying. I am so glad I don't bank with this incompetent institution.

The ATM at the Fairways on Main Centre in Howick, KZN, needs urgent attention! I am in a wheelchair and find the following problems that render the facility unusable: 1) The screen is too high, 2) The screen is sloped upwards so that it reflects the sky and sunlight, and 3) Because of (1) and (2) above, the various prompts are literally invisible. Today a very tall man came to my assistance but even at his height he had to shade the screen with his hands before he could read same - which eventually led to the discovery that the damned thing was out of order anyway!

The following steps should be taken as a matter of urgency: a) The screen height must be lowered, b) The angle of the screen must be altered so that is sits vertically and, c) Some form of awning must be installed to prevent the sun/sky causing reflections on the screen. Thank you for recognizing my complaint.

Does First National Bank have a dress code for its female employees? If not, it really should. I get so tired of going in to do a transaction and having the female employee leaned over working on my deposit and her cleavage falling out of her top. Literally. I bank at the store on N. College Ave. in Fort Collins. I finally asked the gal as of late if she realized just how revealing her top was? She coyly said "Oh really?" But you knew she knew. I don't know if that is their way of trying to hit on male customers or just dressing flirty.

This is a bank not a Hooters and if that is what we wanted to see, that is where we'd go. But I for one was really glad it was me not my husband at the counter and I'm not sure I would ever have my husband step into the bank truthfully. The poor guy would have to stand there and look up at the ceiling to be polite and not stare. Could you all please change your policy on how the female employees dress? Please let me know what you decide. Thank you so much. It's also got to be difficult for the married male employees who work with these women too. Thanks for listening. I know you don't know if customers don't tell you. Otherwise and for all the females who keep their tops in their tops I have been very pleased.

I could have taken an image but I might have been arrested. The FNB corporate office should change their policy asap!

I was called by First National Bank customer service center to offer me an over draft facility. Agreeing that this was a good idea we went through all the questions, credit checks, I was told I qualify we agreed on an amount, we probably spoke for 15 minutes. At the end of the call she assured me all was in place and had to ask a few questions that needs to close of call. One of them was, can First National Bank use your information going forward to market new options, and I said no. I was then told, sorry you cannot now get the product as you said no. Really? What nonsense then why did you waste 15 minutes of my time. Please listen to the call as it is recorded.

My First National Bank complaint is regarding billing and late fees. I have been having an ongoing late fees lasting over two years or so. When needing an timely sensitive loan from another cooperation I attempted to pay off all late and other fees to this company totaling over $2230.92 which I've paid recently only to find that they claim I now owe an additional $726.62 on the account in CPI fees. I asked once again to speak to the customer service account manager and asked why these fees weren't discussed when I paid the 2230.92 and he stated that at the time they didn't serve as importance due to the fact I didn't specifically ask about CPI fees as if they weren't a part of a total balance. I believe he did this so that they might further collect interest on an unpaid balance. The other accumulated late fees were said to be due to an increase in a CPI that caused an outstanding balance.

I opened a new joint account on 9/01/2015 at FNB of Sarver, PA 16055. Twenty days later and I still don't have a debit card. Thankfully, it is now being over-nighted to me as of today thanks to the help of FNB's Natrona Heights, PA branch. As I was told, the manager at the Sarver location assumed a new card was generated upon opening a new account as was the case at her previous employers. She is fairly new at the branch, honest mistake. I was told there was a new card ordered when I called to inquire and she apologetically informed me of her error. My significant other ( whom I hold the joint account with ) inquired about the cards status today ( 9/21/15) and there still hadn't been a card ordered. I find this very frustrating as I use my debit quite frequently and not having one due to repeated errors has been an inconvenience. I felt it important to alert you to these errors in hopes of avoiding these issues in the future.

Unacceptable behavior on phone, First National Bank customer service told me that “I'm lucky he did not take all my money, he only took half”. You will surely pay for the bad attitude on phone and rude behavior, rude responses. I want FNB to present qualifications to me the public, and I want a letter from FNB corporate HQ to say they are sorry for the telephone manor of the reps. He was very rude with bad ethics, I also want the recording of the conversation, as we are taking the matter further legally, and FNb need to indicate the status of all their staff giving advice to clients on phone, or email, or sms.

I demand FNB management making contact and explain poor employee attitude, and the reason for his behavior. I want senior staff call me back, or authorized persons please. The matter will however follow legal route, if I do not get feedback soon enough, especially the fact that I want to verify qualifications. The fact that money was unlawfully taken out my personal account, and no arrangements were made is my objective regarding complaint.

Morning. I'm a Client of FNB Namibia Windhoek Main Branch I have apply a Visa online. From my Card wise account so the transaction was Block by FNB. And I have received a text since the 4 June 2015. Saying reserved for Purchase I UK visa. And the Amount of the Visa was 2664.00 Rand. So I went to my Branch to complain. They have gave me a form to fill in. I did. Is almost 3 weeks.

Time I have not receive my money back in my account. I went there this morning they said the Problem is First National Bank South Africa. I want to know. What is making a delay. Because I need to use that cash to pay somebody who use Standard Bank. Since Fnb Namibia said I cannot use my Visa debit card to pay online my visa.

I have a business account with FNB, tried to open a personal Acc and was told that my ID was listed with MFC. I followed it up with MFC since I was mistakably listed. MFC provided me with a letter stating they have instructed the South African Fraud Prevention Services (SAFPS) to remove the negative listing on their system. It's now more than ten days since I have forwarded the letter to FNB (Wonderpark branch)...my life is on hold now and I need to move on, can someone out there help or I'll have change this bank

Can not get hold of First National Bank pay roll to fix an issue with my account. Customer service so far has been poor at best. Can't contact anyone there at corporate.

Please help and tell me what I can do, This afternoon I went to an garage and inside the store were an small atm and I used my card there to withdraw R 1000, and it only through out an slip and no money. So I Through the slip away because I thought there were maybe something wrong with that atm, So I went to another atm and withdraw R1000 again and received the cash. when I got home I saw both the R1000 first the one at the garage went off my account and the other R1000 also, I told my wife about it and then she explained to me how the atm at the garage works that I must give that slip in at the cassier to receive the cash. There where no sign at the atm informing customers the steps to take, and this were a first for me to see an atm working like that. So now I what your help, please tell me what I can do about this problem.

I have been banking with FNB for about 4 years now and at that time it was the best bank you could ever find. 3 years ago I wanted to buy a house, they could not assist me as I had no accounts. I applied for a loan and I was paying it monthly. FNB called me and they offered me a credit card and an overdraft in my account of which I did not have a problem with. I was paying these accounts regularly until I realized that the was amount which where added in cheque account monthly, I called I requested for an explanation, no one could explain it. They told it was my penalty fees but I did not understand why was is it done weekly. I then decided to put my salary in my savings account to monitor the cheque account and it stopped for a while then I started paying my overdraft manually more money was added weekly. I logged a query in regards to this it was not sorted till today.

I was admitted in hospital because the stress they caused me, I could not get a home for my children and now they ruined my credit score because every month they expected me to pay additional amount that they could not explain where they coming from. I am a single parent and a breadwinner and paying R3000 to R4000 (penalty fees) to cheque account, no one could explained how it jumped from R600 to R3000 but I'm still expected to pay the amount. I was harassed by consultants, team leaders the works and they even took out money from my Pocket savings account and made it look like it's my fault. Because all this painful ordeal I nearly committed suicide as no one wanted to assist me or even understand me. I'm a very responsible person and I deal with my finances responsibly but FNB ruined my life and now I'm trying to get everything back on track they still making it difficult.

One of the consultant from cheque collection managed to investigate this matter and she confirmed that something is wrong with this account and she sent it to the manager to assist. The team leader that was dealing with the query was very rude and he sent me a very rude demanding letter before he could even sort out the query. Most of FNB employees are arrogant, rude and heartless very lazy as well because they wanted me to do the investigation with 3 different FNB department and give them feedback only then then can be able to help me. I have asked for recording, I was told they can not find them. Can someone please intervene as I can not take it anymore. They ruining my life.

This bank must be the ultimate in shoddy service and poor communication across all departments (bar our Private Banker, Saris and the rest of her team who are very efficient and helpful):

FRAUD DEPARTMENT: On 9 April I experienced unauthorised activity on my personal bank account. An amount of R440 000 was fraudulently transferred out of my account. This was immediately picked up due to the In Contact notification. My husband made numerous attempts to get through to the FNB Fraud department, with absolutely no response.

The phone either rang off, was not answered, or the calls were cut off once he finally managed to get through. Fortunately we have an account with Private Clients and thanks to the wonderful assistance of the staff in this department (Saris and team), we were finally able to make contact. At first the response was incredibly nonchalant and non-caring. In desperation, Saris managed to block the receiving account as well as my account and the money was transferred back.

I was then given a new profile and password days later. A few days later I could not access my account again, only to be told that it had again been blocked by the Fraud Department – without any notification to me….. Surely the Fraud department should have communicated this? After much effort , phone calls and frustration, they finally agreed to give me access again (nearly 2 weeks later)!! To date we have not received any further feedback from this department.

ONLINE BUSINESS BANKING: Almost 2 years ago, we decided to subscribe to business banking. An appointment was set up with the relevant department in PE. When I arrived for the meeting, they knew nothing of it (even though I had written proof of the scheduled meeting.

We were told to come back on another day as they were not ready for us (not very practical when you live almost an hour away). Eventually they conceded to postpone the meeting by a couple of hours to prepare! Weeks later they were still unable to load my recipient details and could not set me up as requested. After much fruitless communication, the decision to migrate to business banking was abandoned. Not once did we receive follow-up calls or any further support or communication from them. In addition I received an invoice dated 3 months prior to the date of my training meeting!!

E-WALLETS- We are farmers and decided to implement the e-wallet system in order to reduce cash handling when paying our staff. In order to use this system, business banking is required. Once again, 2 years later we set the ball in motion.

Because of our disastrous previous experience with this, we specifically requested that we not be given an inefficient consultant. To no avail – we received the same online consultant as before! We made sure we made contact with the Matti van Rensburg (New Business Online Portfolio Manager ) in this regard. Her then appeared to be constantly unavailable. The only way to finally receive a response was via e-mail.

The problems started almost immediately. This time round the consultant set up training with us on our premises (no charge). She arrived totally unprepared (even by her own admission), and basically a good couple of hours were wasted with nothing being accomplished. In addition no material or contracts for the e-wallets were on hand. The documentation sent through days later was totally illegible. Finally after another fuss and another few more weeks, we managed to receive contracts we could read.

A second meeting was set up. Again time was wasted due to the fact that my profile was still blocked due to the fraud (surely someone should have picked this up)? In addition, once I managed to logon , it was discovered my contract for the e-wallets had not been set up, and I was unable to receive any practical training on this.

The following day I was able to finally load e-wallet recipients, but could not pay them as the folder was not available online. We advised FNB that payments had to made the next day (pay day). They assured us they were working on the case and would give us feedback. By 11 am on payday, the issue had still not been resolved. Our numerous calls to Hillary and Matti were not answered.

In a nutshell, we were unable to pay the staff on schedule and had to put last minute efforts in place to pay out in cash (this now at 1:30 pm with no further response from the online team). This included hiring a private security company at our expense to assist with the payment (security being the main reason for us wanting to use e-wallets).

ADDO BRANCH- The cash was then requested from our local Addo Branch. And guess what??? They could not supply us with the correct denominations – they had run out of change (this is at 2pm on Friday). The mind actually boggles!! We then had to drive round Addo, begging and borrowing cash from the local businesses! All in all, a very stressful and disappointing expe

I see a lot of people are happy about the way their banks threat them sayin fnb is so good to them or even the ather banks.but I have a very poor experience with FNB I am thinking of changing banks it can’t go on like this they always say they can’t give me a personal loan due to affortablty but when I look at the loan calculators I see that I can affort it. And no one even calls me to ask me if they can help that is not the way a bank should be no way I am seriously thinking of changing. Because fnb does nothing for me

I entered FNB Selcourt at aprox 12:20 on the 2/04/13 to make a cash deposit for my Son. Being lunch time, one would accept a short wait. A gentleman in the line in front of me VERY politely approached your “new” manageress saying the line had not moved in 15 minutes and that only 1 cashier was available. Most people use their lunch hour to do banking so I understood his concern.

At this, a Mad woman from Bornia (your Branch Manageress) came stampeding out of her office screaming at the client, saying “can’t WE eat! We want our lunch!” She did not stop screaming and the entire bank was witness to this crazed woman who obviously should not be in a managerial position as “the heat is too much for her”.

She continued making a scene as to how the clients are impossible and disrupt their lunch break. At this, she grabbed a staff member and shoved her in the seat to help these “impossible” clients. (Still screaming on and on about eating and a why can’t the clients wait even 15 minutes in a line that doesn’t move! She then proceeded back to her cave still shouting like a menopausal Bornian woman.

A Client opened her door to speak to her and once again, the screaming began. (At the poor bewildered client). 10 minutes later she walked out her office with another gentleman still going on about the clients disrupting “their” lunch. Now, in all my professional life, have I NEVER witnessed such unprofessional behaviour from someone in a public managerial position.

My advice is : if she can’t take the heat, get out of the kitchen and stay out. My guess is, not much will be done about THIS complaint as nothing ever is, is it!

never in my life have i been so mad. First FNB is putting a prooduct on the market that is not working and they are fully aware of it as the staff at branch level and in stores like Pick and pay can tell you this. Two months ago I opened a FNB smart account(savings) and i was told this is the type of account that is cheaper in cost if you do your transactions at Shoprite and Pick a Pay and via cellphone or internet.

This is totally not the case. Since i have this GOLD card it caused me more problems that any other before. I wanted to used it to put feul in my car, when it was time to pay the card was swipe and did not want to work this was not the first time but this time i did not have any other cards or cash on me and the car was all ready filled with R200 worth of feul and the manager at the patrol station didn’t wanne allow me to drive my car back home to get some money.I had to walk for more that 45 min back home to get money to pay for that feul.

Finally today was the last shit i took from this bank thats claiming “HOW CAN WE HELP YOU”. I took the card back to a branch in Eerste River and they said its not them who issued that cards and they dont deal with that type of accounts but they can let me talk to the branch that issued the card,after they where unable to reach that branch they put me on the line with customer service which did not help me at all. I was in the bank for more than a hour and 30 minutes and still my cards is not working

NOW I BEG OF FNB to call me back so i can close this account maybe you guys will get that right.

I was told that I must open a cheque account because I no longer qualified for a Savings Account when I started working, I had to take my pay slip to FNB, I was told that the only charge that I will pay for all the transactions that I make in month is R60.00. I’m not at peace now that I am charged Cash Deposit fees and other fees that I do not understand and none these fees is R60.00. I am even more angry that you charge these fees even twice in 1 month as long as have cash in my account, what does FNB expect me to do about this?

I received a message from FNB support number saying that they are upgrading all FNB accounts phone number used was 0822222221. A while later I received a call from the same number telling me that I qualify for R5500 loan and can be tranferred to my account right away but I refused. After hardly 5 minutes I received a message saying that R1500 was withdrawn from my account at Vaal Tech. I was at work at Johannesburg Department of Agriculture abd Rural Development, I rushed to the nearest bank to further discover that a loan of R5500 was made on my name.

Please find out what happend and resolve the issue urgently. I was told at the bank that those people were scam and that it is posible to get a loan using AtM and again that they used my phone number to withdraw. I dont understant, I never agreed or signed anything to allow me to use or to withdraw without card. How is ti posible for FNB to approve a loan without me applying, sighning anything or did anything manually.

On Sunday the 22nd May 2011 my cellphone suddenly showed “Limited Services”, however being at Church I thought it might be a problem with MTN and did not worry about it, however by Sunday evening my phone was still showing “Limited Services”. I put my sim card in my wife’s phone and it showed that there was a “sim” card problem, I decided to leave it till the Monday morning, until I opened my e-mails, and then I realised something was wrong as money was moving out of my account at a rapid speed. I immediately phoned my Private Banker whom in turn contacted First National Bank Fraud Division and my account was frozen, but too late, the thieves had already taken R 16,000.

FNB Fraud Division tracked the EFT Funds to Standard Bank and ABSA, I also have statements where the thieves paid R 1,000 into a cellphone account. FNB Fraud Division contacted me and forwarded forms I had to complete and open a theft case at SAPS, which I duly did and sent the Case Number and completed forms back to First National Bank Fraud Division, after that I received a letter from FNB confirming the case is being investigated and will take approximately 3 weeks. After 4 weeks I asked FNB for an update, only for FNB to tell me that I have to complete forms for MTN before MTN will supply information regarding the Sim Swap, I found this strange that only after I complained did First National Bank ask me to fill in forms for MTN.

This suggests that First National Bank had not been working on this case, I warned FNB that I want my money back and will be approaching the Ombudsman. Suddenly I am advised by phone by First National Bank that my account was compromised and they will not be refunding my money and advised I should contact the Ombudsman if I want to take the case further…..all this happened once I started sending e-mails demanding my money back, personally I think FNB took offense and made a decision that my account was compromised, if this is the case how is it possible, I am a one man business working from home, and only I work on my computer, my business is internationally based and I am well aware of “Phishing” e-mails that do the rounds.

It is evident from postings on Hello Peter .com that FNB simply does not care about their Clients, but are very quick to take service fees to enrich themselves. First National Bank has all these marvellous adverts “how can we help you” should be changed to “how can we take your money”.

First National Bank is completely out of touch with their clients. I have been trying to settle credit card debt from 2007 (a credit card that should have never been issued to me with such a credit limit and conveniently just a month before the new credit act) and unfortunately I did not have a steady income until 2010. I am now a Director of an medium-sized IT Company and trying to sort out my life while most banks are more than willing to help and get their money back, these include ABSA and Standard Bank, First National Bank seems to want to try and bleed you to death as long and for the maximum amount they can.

They seem completely uninterested and more than willing to rather ruin you before coming to some agreement. Today I requested a personal loan to consolidate my debt, apparently I qualified for R 60 000 but when I received the quote the interest rate was 32.1% more than a credit card’s interest. If my credit profile is that risky that you need to charge that amount of interest is that not reckless lending??? Next week I am shopping for a new bank. My first suggestion when dealing with First National Bank or any of their attorneys is to read the fine print very carefully and research the in duplum rule especially when dealing with their attorneys.

Most of us can’t afford a Lawyer but we can Google and we can spare time to present our case in the court, First National Bank can’t afford to have their attorneys appearing in court for our mere mortals, chances are if you are less compliant and more active in seeking a fair deal the “mighty bank” might just be more pliable to assist. I hope you are taking note Dr Michael Jordaan CEO of FNB.

I so horrified at First National Bank ethics. i logged this complaint on this site with the FNB Customer care OVER A MONTH AGO to date all i get is the run around reference numbers. my husband’s ex is an ‘ambassador’ in a good position at First National who has invaded our privacy on a few occasions. FNB says they accept her apology i should move on as it is now CLOSED. BUT HOW CAN HIS EX CHECK THE ACOUNT WITH OUT OUR PERMISSION? Does working at the bank give you the right to access account for self gain. What has happened to client privacy, has that gone out the window. this cover up is unacceptable…FNB ‘how can we help you’ needs to be questioned.