Hertz Car Rental Complaints Continued... (Page 2)

I AM CURRENTLY RENTING A VEHICLE THAT IS UNSAFE. I WAS PULLED OVER BY THE POLICE TODAY AND TOLD THAT WHOMEVER DID THE MAINTENANCE ON YOUR VEHICLE REPLACED THE RED BRAKE LIGHT BULB WITH A WHITE ONE. THIS IS UNSAFE. THIS COST ME 1 HR OF DELAY INTO WORK TODAY. ALSO THE FRONT PASSENGER TIRE IS LEAKING AIR. I FILLED IT AND THE SENSOR IS ON AGAIN. I CALLED TO HAVE THE VEHICLE EXCHANGED AND YOUR SUPERVISOR LINDSEY AGENT ID #2712005 STATED THEY COULD NOT SERVICE AND EXCHANGE A NEW VEHICLE AT MY WORK. I NEEDED TO TAKE MORE TIME OFF WORK AND GO TO MCCARRAN AIRPORT AND EXCHANGE. I TOLD HER THAT WAS ANOTHER HOUR PLUS OFF WORK TO DO THIS. SHE SAID SINCE ITS WITHIN 10 MILES HERTZ CANNOT DO THE EXCHANGE AT MY WORK. THIS IS UNBELIEVABLE SINCE THIS WOULD BE MY THIRD WEEK RENTING THIS VEHICLE FROM HERTZ!
WHERE IN THE HELL IS CUSTOMER SERVICE????
MY RENTAL RECORD #989363023
EXTREMELY DISSATISFIED WITH YOUR CUSTOMER SERVICE!!!

I picked-up a rental car at the Hertz location on Monday, August 6th, 2018 at the McCaren International Airport in Las Vegas, NV - when I arrived there were no cars available and I had to wait. Today, August 8th, 2018 the right passengers tired showed a low tire pressure signal inside of the vehicle; I proceeded to call Hertz and was told to return the car and pick up a different vehicle. I arrived at the drop off center and proceeded to the Hertz counter and waited in line for more then 30 minutes, I was then told to go get keys from a vehicle and bring them back into to the office/counter. I did this and waited in line again for more then 20 minutes; only to be told that I took the wrong keys. Again, was told to go back out to lot a pick another car and bring the keys inside for processing - well when I did this for the 2nd time, there were no cars.

The customer service at the location is terrible and I am very unsatisfied with the service.

I was contacted by Hertz on June 26 through my ins. State Farm by the agent Ayonna Cruz at Hertz 3204 W. Tennessee st. Tallahasse Fl. 32303. She ask me what I needed and I told her I drive a Cadillac xt5 and since i had recently had back surgery I would need a suv comparable to that. She said no problem.I told her I would need the suv on July 9th at 1030am. Again she responded with "no problem" , Hertz would pick me up at 10:30 and for me to give her a call at 10:00 on that day which I did. I was pick up at 12:00pm, and when I got to the Hertz office she put me in a JEEP! I said that is not an SUV and she assured me that it was. I was born at night but not last night! It did not seem to matter that I had back surgery as I had walked in with a cane and a JEEP is what I got. I could have used a step ladder to get in it. On my return of the JEEP on July 11, I was taken back to the collision center in the JEEP by a girl who worked at Hertz store. She ask me what was wrong with me having trouble getting in the JEEP, which I said back surgery. That didn't seem to matter for she took me on a short cut to the collision center down the bumpiest road I had ever been on which bounce me up and down hurting my back! It appears all Hertz wants to do it get you in a vehicle even it you give it 2 weeks notice and their answer is that it is availability! I can assure you I will never use Hertz again and will tell anyone and everyone about my experience!

Thorburn driver did not follow freeway rules while driving a rental car. They sped everywhere and I believe the driver was drunk. Rather than phone Hertz they told me to share online so that something would actually get done about it. Let's hope this helps.

On June 19, 2016 I rented a car at Hertz, the worst mistake I have ever done. The customer service was very nice to me and established a conversation with me of why I was visiting Pensacola. I told him that the reason for my visit was because my daughter was moving over there because her husband was station there. I gave the customer service my information for my reservation and he explain to me all the charges I was going to be charge. I ask him if I was only going to be charge $43 like it said on the website.

He say yes and that there was going to be a $200 hold to make sure that the car was return back in good condition and with the tank with gas the way they gave it to me. He also explain the if I don't return the car with the same gas they will charge me 9.99 per gallon. He never explain or I never agreed to return the car back to Pensacola, I told him that I was going to return the car at the Orlando airport. I ask him if I can return the same date and he told me that I had until 6/20 to return it. The part he gave me to sign was the part he explain to me about gas and condition of the car not about returning the car back to Pensacola.

On June 25, 2016 I reserved a Kia Rio from Hertz on Brittain Road in Akron, Oh. When I went to pick it up on June 28, 2016, the representative told me that he would upgrade me to the Hyundai Accent because they didn't have the Kia Rio. He continued to tell me that they did not have time to fill up the tank and if I wanted gas that I could wait for a few more moments while he goes down the street to put gas in it. I refused because I had somewhere to be at 10:00 a.m. and took as is.

When I got in the car, I noticed the seats were dirty and when I drove on the street the window had some type of residue on the inside. When I got out of the car I noticed the fender was lifted on both sides. There was a rattling under the driver side and the tires were bald. When I took the car back the next day, I took my mother and she began to ask the same representative who rented it to me, why would he have rented a car in that condition. He said that it was an upgrade from the Kia Rio. He didn't apologize when we went outside and showed him the issues with the car. I rented from Hertz years ago and they gave me a disgusting car. Never again Hertz!

On May 27, 2016, Hertz Reservation #G9173193046. I spent $15 to take a cab from the Stratosphere Hotel to Hertz on Sahara Blvd and there were no cars available. I showed up one hour before time, which I called and was told that was OK, but then when I get to Hertz, there are several people waiting on cars, so I cancelled by reservation; also due to not having a car, cancelled some fun things we had planned to do while in Vegas. We flew 5.5 hours to no car. This was very disappointing and I will never use that particular Hertz again. I have used Hertz in the past with no problems, but this was definitely a problem.

Had a reservation for a car to pick at 8:30 am. WHEN ARRIVED TO PICK CA was told that they were none available. I was also told that they called previous day to inform me , but my phone mail had no message to that affect. Talk to some local reservation manager. He informed that it would be 2 to 3 hours before he would have a car available. ASKED about another location in the area, same answer 2-3 hour wait. I was wondering if I have be given a confirmation number, why no available unit ? One other item was the local attendant showed no compassion, that my plans were effective ruined. ( just sorry was the answer).

I reserved a "full sized" car, impala or equivalent (I thought) on January 23 of this year. i arrived at Minneapolis airport and at the hertz area I "talked to" a man thru a video kiosk. I told him I was tall and needed leg room. I told him that a Chevrolet Malibu did not have enough leg room. that was why I asked for an impala. He then said "how about an XLA 350? (or some such nomenclature) and assured me it would have ample leg room. when I asked what that was he said "an suv.". I don't recall him ever saying anything about the cost. I did not know it was a Mercedes until I stepped outside to find it in its numbered stall. I was billed an extra $215.03 for this upgrade. I only drove 19 miles and did not need or want a Mercedes and I did not ask for it. Please review this video and see if I was mistaken or misled.

I booked a one day rental, for FLL airport pickup, and selected a small car, about 38.00 per day. At check in, the agent offered an "upgrade" to a Mercedes for 50.00. Nice I thought. o.k. I declined saying that it seemed too good to be true and if I was late returning the car, what then ?. No problem he says he will give me that allowance. Still skeptical I accepted. Took the main insurance option and left. I returned the car an hour late next day and was in a hurry so no time to review the bill until I got my CC statement.
My 38.00 selection turned into a 298.00 upgrade.

When I called Hertz to complain, the customer service agent simply read off a list of their charges, like it was a Court Prosecutor reading off a list of stolen property. Yes upgrade 50.00 gas something else, insurance dut dut dut, one hour late dut dut dut and the total is 298.00. What a bunch of organized crooks these people are. WARNING: Never take an upgrade from HERTZ.

I had a car accident. My insurance has an arrangement with Hertz for a reduced daily rental rate. I picked up the car and had to pay a $50 deposit which I put on my credit card. I thought my insurance was paying 100% for the rental which I had from 12/11/15-1/4/16. On 1/8/2016 Hertz charged my card for $124.40 and then again yesterday 1/19/2016$28.75. For Miscellaneous fees and Tolls. Upon further research from my insurance they were informed customers have to pay the taxes on the rental cars. I have an EZ tag and had the rental car added to my account.

I emailed and called on 1/8 requesting a detailed break down of charges as well as the tolls. I was sent of copy of the invoice which just said "Billed to Customer" underneath the "Miscellaneous Information" section. I spoke with a representative who was very short with me and told me she would email the invoice which never came. It was not until I emailed the Customer Billing section that I received the afore-mentioned incorrect non-detailed invoice.

As a courtesy, my insurance company paid for the $124.40 with their check #3042703 mailed on 1/12/2016. I have not received a refund as yet because Hertz has yet to get the check. I contacted the Plate Pass division and was told it will take 5-10 days to review the copy of my EZ tag account showing I added your car to my account.

I have repeatedly emailed and called asking for more detail and each time I do, your company sends me the same general invoice that lists no detail. I am VERY dissatisfied. Hertz did not wait 5-10 days to receive monies that were not due them yet I sit here with less than $2 in my bank account because you continue to charge my card!! It's a Debit Card which means you are taking money directly from my account. This is ridiculous!

Had someone provided the proper place to forward the EZ Tag information PRIOR to hitting my account, there would have been no need to charge me. I believe this is very unfair and unsatisfactory business practices. Had I not had the accident and been in need for transportation to and from my job, I never would have needed to rent a car in the first place. I pay for $30 rental coverage on my insurance policy which is why my insurance decided to refund me but in the mean time....Hertz is holding my money hostage! I am very dissatisfied. This is not the way to conduct business.

I booked a Hertz car to pick up on Wednesday 30th at 12pm, from your Darlington office. I was quoted a price of £178 for ten days, when I got to the office I was actually charged £301, I was not happy in the price but I had to accept the increase as I had plans over the new year. I would like a refund of the difference. I have all the relevant emails from Hertz customer service confirming original quotes, to confirm this.

I have rented cars from Hertz 3 times last two months. The cars were fine BUT staff at Atlanta hartsfield airport Gold counter was not up to par. The gentleman I spoke to regarding me wanting a key ignition car found one for me even went to find one for me. The woman acted like I had two heads when I said my name is on board but before I take the long hike to spot I want a key ignition. She said oh go down this row and find a car wth a key in it and acted like I bothered her. The time before an AfroAmerican woman behind counter was all happy and laughing with an AfroAmerican couple but when I approached her being Caucasian I got the face and attitude. I don't like to complain but I always liked the service Hertz provides and have second thoughts about my future rentals.

I rented a truck from the Modesto, CA McHenry office on November 4 2015. I returned the truck on November 7th, unfortunately it was after hours. The office didn't have a drop box for the keys so per instruction from an employee from 800 I left the key in a visible place on the front seat and locked the door. I was also told by the person at the 800 that I would not be charged for an extra day because I got it in before 12 midnight on the 7th. Today I found that the Modesto office charged me til the 9th because they were unable to find the keys. I will be disputing the entire charge unless you make the proper adjustment in billing. I don't mind paying for the correct services but I find it outrageous that I'm being charged for additional days because your employees neglected to open the truck with spare keys that I know they have in order to find the keys I had placed there the day before. I followed instructions from your 800 and should not be penalized for doing as I was told. I recommend that u maybe train your employees to use deductive reasoning on problem solving rather then trumping up needless charges to hard working customers like myself. I would appreciate that u tend to this matter asap or as I said I will be disputing the entire charge and have it removed from my card.

Overall, Hertz employees were courteous and polite. I was upset over the whole toll payment procedure/options and lack of an explanation before I began traveling in my rental car. The rental agent explained the refueling and insurance options but never mentioned the toll payment procedures or options while traveling in Florida. When I got settled in my rental car, I immediately took out the money I would need to pay the tolls on Veterans Highway not having a clue that changes had been made. When I came upon the first toll area, I was very surprised that the traditional toll lanes had been removed and replaced with cameras and bright flashing lights. For someone who is diligent about obligations, I became anxious and unsettled about my predicament.

The next morning in the daylight, I spotted the small decal with the information regarding tolls and went inside to read the small print in the rental agreement. Since I was in Florida to visit my 92 year old father, who did not have cable TV or internet service, I could not access Plate Pass. The toll charges that I incurred were $5.00---$2.50 leaving the airport and $2.50 returning to the airport. Needless to say, I found this whole toll payment system EXASPERATING and still am not sure how to go about paying my $5.00 in tolls to the state of Florida.

I'm an insurance agent and my customer was hit by your insured.Your adjuster Monica Ramirez is 100% horrible! The most unprofessional, lacking in customer service individual I have ever dealt with. She has hung up on me and my client, refused to answer questions or be of any help whatsoever. Immediately argumentative, is that the way you train them? Really? So your plan is to be so impossible to deal with that you cause them to file on their own insurance? Your customer service STINKS! And we will gladly post that to every media we can!

State Farm directed me to Hertz stating that they would provide me with a good rate because I was covered by SF. There were two locations I was given, both seemed equally far away. I called the number for La Puente CA. I spoke to someone there and told him that I was headed to the collision company, named the place and gave him the address. He said, call back when your transaction is completed. 15 minutes later I called Hertz, and a different person answered, he told me you need to call the Whittier, CA location, it's closer to the collision place. I told him that I had called 15 minutes before and that someone in their location said to call back. He insisted that the other place was closer, gave me the number, I repeated the # back, he said it was correct.

I called Whittier, phone rang about 20 times. I called La Puente and spoke to a third person, I told her that the number was ringing in the Whittier location and she said, oh their phone isn't working I'm putting someone in the car right now. About an 1 1/2 later, still no one from Hertz; the people at the collision place, said you can continue to wait or rent a car from us. We processed the rental paperwork and still no Hertz. Will be informing my insurance company about what a disservice it is to their members to refer them to Hertz. Btw no PHONE CALL either from Hertz. What a joke. So unprofessional

Rented a car on 10/19/14. Rental Agreement 001845583. Went to get the car on 10/21/14, but the car was not available. I was given another car after completing paper work.

Retuned car and billed $373.65. Paid for the car.

Credit Card showed that I was also billed for 001845583, $368.55. Obviously, I was billed twice for a total of $742.20 for one car. I have made numerous attempts to get this fixed. I was told on 3/6/15 by your Agent #7839 that I would be credited on my credit card for the obvious double billing 368.55.

I have not received my money and will never use Hertz again!

Hertz did not use full disclosure when renting me a vehicle. Charging me over $300 for an extra insurance fee of $9/day on a loaner while my car is in shop. Never once told me it was an extra $9/day. And on top of that I already have full coverage auto insurance. Said I signed the same contract last time I got a loaner. None of my records show me paying anything to them last time.

I wanted to discuss my rental experience with you and the issue of the optional damage waiver that is offered.

I rented my car on 4/10/15 at the Hertz office location on 1995B Vassar St. in Reno, NV, 89502. The car was rented through a AAA claim as my car was totaled several times prior. Upon returning my car, I was shocked to realize I owed $139.93 out of pocket for the damage waiver. I was told I agreed to this, and they would not return that charge.

After much resistance to that charge on my part the agent agreed to hold that charge until discussing with the manager who would not be available until after the weekend. On 4/24/15 the charge then appeared on my bill. The only thing I could find that I actually signed on was the vehicle inspection form.

Here are the circumstances of the transaction that I feel deserve consideration:

When I arrived there was only one agent there who was in the process of training a new employee and helping someone ahead of me. In the meantime, people began pouring through the doors returning and picking up rentals. The place was clearly understaffed. The new trainee began the process on my claim as the trainer began to help another person. She was jumping back and forth between my transaction and other people so she was on hyper speed. She did finish up with me on the rental but was talking so fast, I had no idea what she was talking about much less what she was writing down or offering. She clearly needed to get me out the door so she could get to others.

I was standing there in pain with a neck brace on from a fracture I sustained and in pain from my car accident. I just wanted out of there so perhaps did not take the time to question everything fully. In all fairness, the agent was on overload and trying to handle way too much for one person. She could not possibly take the time to clearly explain the details of the extra insurance. It is possible she made a very quick reference to the waiver but definitely did not fully explain what my responsibility was in that regard. I would have absolutely declined that coverage as my own insurance covers rentals. I rent cars twice a year when on vacation and never ever purchase extra coverage.

When ever I have been offered that coverage in the past it has always been made clear to me and I ALWAYS decline. In this instance it was not clearly communicated as the agent was obviously extremely rushed. I sincerely felt for her because so many customers were beginning to arrive, and she was doing the best she could under the circumstances. I have never rented a car under these circumstances before which was a claim that was being paid by an insurance company. Something was definitely lost in the translation.

As I began to read the very terrible reviews for this particular location, I realized I was going to get nowhere fast with the manager there. This has been an ongoing problem with this particular Hertz and the issue of the waivers. There were so many disgruntled customers involving the very same issue and reviews like...”if I could give them 0 stars I would. I have never read so many terrible reviews for a given business. It is a well known fact that that type of coverage obtained from customers is the bread and butter of the rental car industry and is often obtained by scrupulous means. I think a review of your business practices should be a consideration with updated training involving the damage waivers. Perhaps this location just needs a review. In this day and age in order to stay competitive it is always a good idea to operate with integrity and a progressive business paradigm.

I would really appreciate your consideration in reviewing this erroneous charge and the possibility of a refund in this regard. I would like to give you a fair chance to make this right before pursuing action with the BBB and the attorney general in your district.

I rented through Hotwire and secured a good price for my rental. When I checked in at San Francisco airport location a Hertz supervisor was the person taking care of me. She told me I should upgrade, and I said that is ok. Then she stated about the pre gas and I said no. She told me that if I bring it back half way I would get the difference. So I took it and went to my car.

The car was beat up torn seats with stains and upholstery was torn and it did not work. I asked for a new one for a person in the lot. We did get a new car but what a joke. When I came back with just under half a tank the girl that checked the car in told me that is not correct and told me she gets this all the time. I went to the supervisor and explained and found the one that rented the car. and she denied that she ever told me this. I was heated and told them I would report them as I am doing so now. The manager name I am going to leave out but terrible service..

I was having warranty work done on my car at plaza Lincoln in Leesburg fl. and they were supplying me with a loner. I was transported to Hertz and dealt with Nikki Mesa. She said that it would cost x amount per day, and I said that it was not supposed to cost anything as per the dealer. She said ok I'll fix that. I declined all ins options later after I returned the car did I see a charge on my credit card for $79.92. I called the office and talked to Robert and he said he would get back to me.

This was in March and it's the middle of April now and no one returned my call. I deputed the charge with my bank and they stopped payment until this matter was resolved. I have been told to call Mr. Marcus Lechler the general manager in Orland Fl. by Robert Myus which I have done left A message on his cell phone twice in the last 2 days 4/7 & 4/8. Still no response. I have called corporate office only to be forwarded to the villages office in the villages Fl. where I reside. I have had loners before from enterprise and never had a problem I feel I was exploited because I am elderly. Please expedite this matter as I am on a fixed income and don't need any more added expenses.

I went to Hertz car rental in Sacramento Airport to swap the car that I picked up on Folsom branch that morning, I had to swap the car due to a very strong cigarette smell inside especially when I turned on the aircon. When I arrived at the Hertz Sacramento Airport, I nicely approached the Hertz front clerk named Melissa to tell her that I'm there to swap the car due to the strong smell of cigarette inside the car but instead of her being nice and saying sorry or saying something like hopefully we can help you with your problem, Melissa instead replied to me with a rude voice saying "WHY DID YOU TAKE THE CAR?! She was confrontational. I still answered her question with a calm and polite manner that I did not smell the cigarette until I close all the windows and turn on the AC and by that time the branch of Folsom was already close.

Then she offered a car that has a lesser options/features. I declined that and asked for the same car that I had so I can bring it and swap it to another location. After waiting for several minutes and couple of follow ups they can't find the car, So I asked for the manager and the manager wasn't available. I spoke with Melissa again and she wanted me to wait at the lobby if I want to speak with a manager and god knows how long! Her attitude is really bad, unprofessional, doesn't want to help, making gestures, loud voice, fighting with a customer and RUDE!!!!! What a very poor customer service from Melissa. Is this how Hertz treat your customers? I hope management can do something about this.

The second day of having the car I had to move the driver seat back to retrieve my phone. I found trash under both seats and also rolling papers and cigirello wrappers. When I called and told them this and explained that had I been pulled over I could have gotten in some serious trouble in turn could have costed me losts of money and court action, as well as possibly loosing my nursing license. The employee adamently continued to deny that this could not have been true insinuating I was a liar. He also said that I could not have gotten in ay trouble with the law. I know different. My cousin is the commander on narcotics for LMPD. Also there was a fuse blown the the radio. I contacted the office and asked them if they could tell me where the fuse box was so I could replace it. The employee said he would have to check and get back with me. I never recieved a phone call. 3 weeks later my checking account was debit for $1718.....really??? When I contacted them they said they had to send it to a dealer to have it repaired but could not tell me for what. I am now fighting the bank because they allowed a debit to come through on a canceled card. I was never once contacted in any form to talk about or resolve the matter. If I dont get my money back with an explanation and my insurance handle the problem I will make it known to the BBB and every social media what I found under the seats.