Blog 
Write for Us Hertz Car Rental Complaints Continued... (Page 3)
123+ reviews added so far. Upset? Call Hertz Car Rental corporate: 201-307-2000No Reviews
We had to get a rental because my trailblazer was backed into by a semi. We always use hertz as does the company I work for. So I thought I would go through hertz instead of enterprise. I guess that was the first mistake. I went in to receive the car and they insist they asked me about the PDW insurance that was on the final bill, which the insurance company will not cover. I was never explained that there was that charge on the bill and all they kept telling me was it was a legal binding document I signed. The kids working there had to be around 23-25 and I know maybe they went to college, but as they get further in life they will realize that is not the way to treat customers. If we treated our customers as I was treated we would not be in business. All I asked is for that charge to be removed and they insisted they could not remove the charge once again because it was a legal binding contract. I was so angry when I left, I wanted to scream. To top it off I called after the weekend to have the bill sent to me and they still have never sent over a copy. Has that location ever heard of customer service???
I reserved a Hertz vehicle and a Delta airline flight vacation package through what I thought was Kayak. Through the wonders of cyber space my confirmation came from "Whats Cheaper". My Automobile was to be picked up at the Phoenix airport on 3/28 and returned to the same place on on 4/2. Reservation numbers were: G52023843A9, (also see RR 157353276). This package was to be all inclusive and prepaid.
When I turned the auto in on Thursday, (1 day early) I was charged $30.71 for additional services which I did not ask for. I would like to have this charge refunded to my American Express Account.
Thank You,
John C. Todd
Principal
Junction Consulting
My insurance company called me on April 3,2015 to pick up my rental car from Hertz in Akron Ohio on Brittan Road. I walked into the office where I stood for about 3-4 minutes before I was even greeted. So a agent name Greg asked if I need help and I replied yes I do my insurance company told me to come pick up a vehicle. He informed me I should have called first. So he goes to the computer and asked my name. He pulls up the reservation for me and says we have a Kia Soul. So he leaves to get the vehicle. He comes to the front of the building with the vehicle. OMG!!!!! The vehicle is white. It has grey masking tape on the front bumper and on the fender of the car, as well as something hanging from under the car. So I go to the door and tell him something is hanging under the car, and I have a low driveway and whatever it is will come off when I pull in or out my driveway. He acts like he doesn't see anything, so I tell him I don't want to take the car and it comes off. So he said it's nothing and it won't come off.
So he comes back in the office asked for my id, and debit card or bank card.
I ask why because my insurance is paying for everything why do I need one. He said to have on file. So I give him 4 different debit cards that I have and he went to the back and I guess asked the manager Matt if they could take the cards and he said no. So I call my insurance company myself to see what could be done with leaving message after message, I finally got up to leave and Greg was like so what are you going to do. I was not offered any assistance with this problem from the manager Matt or Greg. They acted like was a bother to be in the office. I have never been so disappointed with a customer service experience in a long time. I was under the impression from my insurance company everything was under there account, and they made me feel like it was a bother to do business with. I will never use them, I can't say again because I never used them the first time. I am also writing to my insurance company that they might want to use a rental car agency that respects the customer, not the card you carry.
Reserved a car rental, checked in online. After I got to their offices was told I could not rent the car without a major credit card. They should have said something before.
I reserved a SUV rental for March 13-16, 2015. I made the reservation on March 6, 2015 via the Hertz website. When I got to the rental car place I was not greeted at all, But I did see the customer service agent sitting with her coat on telling me that they didn't have a contact number for me to inform me that they did not have any rentals avail. I told her that I entered a contact number on the website and I even received a reminder email about my reservation. To make the long story short, I left with no rental vehicle and I was taking my family out of town that day.
On Tue. Mar 10, 2015 at 5:30 PM my wife and I picked up our rental car from Hertz in Folsom Calif. Confirmation number G49504412A1. All went well until the check engine light came on 2 days later. I called the Folsom branch and told them my problem.They said they were sorry and gave me the number of a Hertz in the town I was in. They also stated if I was ok driving with the check engine light on till I got back it was ok with them. I ask them to send me an E-mail stating it was ok to drive and was put on hold. After a few min. the person came back on and stated they did not want to be responable. I was given the number of the manager in Whiter and was told they only had a compact to exchange.
The manager refered me to the Rolling heights store and was told they had nothing but if I wanted to come back the next day they would see what they could do for me. They in turn gave me the number of the store in Pico Revera and was put on hold for 5 mins. then disconnected. I then called Orange County Airport and talked to Stephen and he told me to drive the car to the airport where he said there over a hundred cars he could put me in. At 10:00 PM that night I was in a new car with no questions asked. My thanks to Stephen and the employees at the airport for doing the right thing. also my thanks to the employees in Folsom for helping me get a new rental. We will rent from you again in the future and hope we have nice people to help us. Thank you. Kenneth Keith
I can't give less that 1 star, so that is why they got one start, called to be picked up from auto body shop at 8:12, body shop called at 9:00 to say a State Farm costumer was still waiting, another 45 mins later they show up. I got a dirty car, I was sold a insurance thing they said I needed. I called State Farm when I got home and I was fully covered, then I called to cancel it, and was told I drove it and I will be charged 1 day, then canceled. I asked to speak to a manager, was told no one there. I called corporate and imagine a long phone wait for complaints. OAK PARK ILL HERTZ RENTAL CAR SUCKS BIG TIME
We were charged for gas after we had filled the car up. Then couldn't get them on the phone after many attempts.
I had made a reservation at the Tamarindo office March 5th until March 6th over a week in advance. My email confirmation said the pick up time was 6:00. I arrived at 6:00pm and the office was closed. I called the office in Liberia, Costa Rica (which is a little over an hour away). When I spoke to them, they said the office closed at 5pm. How was I suppose to know this when my confirmation said to pick up at 6:00 and the office house were from 7:30 am - 6:00pm. The guy in Liberia said he would try and call the manager to see if he would come in. Ha also said the guy waited for 30 minutes for me. And THEN his story changed and said he waited an hour for me to come. Impossible.
The man in Liberia said he was calling the manager in Tamarindo to come in and that he would call me back with an answer. After waiting about 30 minutes, I finally called him back. He said that he "tried" to call back, which is a lie, and then said the manager in Tamarindo was not going to come in to rent me the car. However, he said that if I drove to Liberia, there was a car available for me to rent. So I went to Liberia to the office, over an hour away, and by this time it was about 8 pm. After I filled out the paperwork, they charged my card, gave me the keys, they realized that I had a one day rental. As I am about to drive away, they realized this and said that they would not rent to me. So here is a quick recap....
I showed up ON TIME to pick up a car...The office closed at a different time that was given to me AND I had reservation with the times on it ... Waiting around for over an hour for an answer from the manger in Tamarindo ... I had to call them back in Liberia and wait for an answer ... I drove to Liberia, over an hour away, to get a car they said was available ... They charge me and I fill out the paper work ...They give me the keys ... The car turns out is not available .... I left without a car ....
Not only were the managers super rude about it, they did nothing but give me other numbers of places of other places to rent. Also, by the time it was all said and done, it was about 10:00 pm. I needed this car to drive to my Immigration appointment to have my visa renewed. I had a reservation so this really messed up my plans. I was so upset and angry. Thanks to Thrifty, I got to my appointment on time. I will NEVER use Thrifty and I will not recommend them to anyone. Things you can improve on...
Check your website to have the hours match up. Make sure you know if a car is actually available.
I was the innocent party in a collision on a roundabout and because the other driver would not accept culpability I have ended up paying Hertz 767 euros /£500 because they have accepted her version of the story after I supplied photos and diagrams of the accident, it was even passed on to Eversheds solicitors for them to fight in court but I suspect they didn't even defend me in court as I was living in Spain at the time. After well over 10 years regular use of Hertz for long term monthly and fortnightly rentals I have now given up on the company altogether & would not recommend them to anyone as their claims department is a joke.
I rented a full size car from Alamo Car rental for two days from April 5 to April 7 2013. I was given a top of the line Chrysler 300 with leather seats, XM radio, power locks doors, and premium amenities .... total cost $71.24. I rented a car from Port Canaveral Hertz after our Bahamas Cruise for 1.5 hours to go to the Hertz rental at Orlando International Airport. I was given a Chevy Mini SUV (basic model). I drove 46 miles and paid $89.53 ( I used approximately 1/8 of a tank of gas and was charged $32.09 Fuel and Service Charge). I can fill up my Cadillac STS, V-6, 305 hp (lot bigger car) with premium fuel for $50.00. I had a prepaid car rental for a full size car that I picked up at the airport from Hertz. I was given a basic model Nissan Altima. I asked for another appropriate full size car but was told that I would have to upgrade to a premium vehicle paying over $20.00 more per day. I just kept the Nissan Altima. Needless to say ... My spouse and I are very displeased with Hertz Car Rental and will not be using your company again in the future when we have experienced excellent customer service from numerous other rental car companies who charge ... surprisingly at a considerably cheaper rate. I will not recommend Hertz to anyone of my companions or family members. I can see why there are longer lines at the other car rental companies at every airport that I have visited (and I travel frequently). Apparently they learned early what have experienced during these two rental agreements today. I will be turning in my car on April 15th 2013 at the Orlando Airport.
Thank you for your time and have a blessed day.
Sincerely Kevin Wise
SFC Retired US Army
Killeen, TX
Never in my professional life have I experienced such a low level of professionalism and customer service than that shown by your staff at 11:00am on Feb 23. I arrived and rented a midsized car at a ridiculous rate of 160.00 for ONE DAY. The money was not the issue. Once rented the rep asked me to walk over the door and someone would direct me to my car. I did just that but there was no one to be found.
I returned to the counter where an older woman with glasses brushed me off and said "go outside and find someone in a orange vest" I stated that I did look but no one was present. She then stated to "walk around the back of the building" WHAT??? Is this some third world mentality? It was 24 degrees out and I am being ask to go hunt down one of her fellow workers so that I can beg someone to help me get my car I just paid 160.00 for.
Why coudln't she use the radio she had next to her and call for someone? the answer is..SHE COULD HAVE. Pure lazy and disregard for the customer. The attendent I finaly found said to go and pick any car in the line and take it, the "keys are in it" SO...I began to look for keys.. FOR 10 MINUTES in the 24 degree weather. I finally found the attendant and ask for assistants. He looked in the car and surprise..NO KEYS! so he said "just take another" The lack of customer service that your company shows is appalling!
I will be returning to Denver 5 more times over the next 4 months and I will NEVER rent from your company again! I have status at National and Hertz and Thrifty was the only cars available due to demand. This was a chance for you as a company to gain a new LOYAL customer and you failed. Obviously there are no superiors that manage this location that feel customer service is important because it shows all the way down to everyone I dealt with. You should be ashamed at how your company is being run at the Denver office.
Clearly, the focus is on sticking me and my colleges for high rates and completely disregarding any type of customer service. NEVER AGAIN!
My company had arranged for me to pick up a rental car on 03Sep13 at 12:00PM in Orland Park, IL (confirmaiton # F8881718418CNTR); fortunately I called the day before which is when I learned that that location was no longer open and I should go to a location in Mokena, IL. It is unfathomable to me why such critical informaiton was not conveyed to me by Hertz. When I arrived at the site at 12:45 on the 3rd the car was not there and neither was the site manager, Kyla. The man who was there told me that he had no idea when the car would be delivered or any way to find out. He stated that he had no way to contact the manager or anyone else who could assist me. He expected the manager back within 15 minutes from lunch but she did not arrive. I had been dropped off expecting the car to be there so had to call someone to come back for me. I left my telephone number and asked for her to call me upon her arrival. She never had the courtesy to do so. I called back at about 2:00 and was told they did have a car there now and it was being cleaned and would be ready in 20 minutes. When I arrived the manager was there and basically told me that the car was not ready at 12:00 because when I had called the day before I had stated that I was not sure exactly what time I would arrive. At no pont in our conversation on the 2nd had I stated or implied that I was changing the pick up time. Kyla was completely unprofessional and is not a credit to the Hertz organization. I'm a Hertz Gold member and feel quite let down by the level of service I received.
Disclaimer: This complaint was submitted by Jennifer Worrell on 09/09/2013 at IP address 198.178.191.2 using our Hertz complaint form. This opinions contained in this Hertz customer review titled, "Hertz location had moved and I was not notified" do not reflect the opinions of this website.
I rented a car for three days in Myrtle Beach, it was the most expensive car I've ever rented as I usually rent my cars through Zipcar.
Zip car pays for gas, 180 miles per rental and covers you for anything that happens to he car while you are driving for a one time fee of 75.00/year the most I've paid to rent a car for three days is 242.00.
When I got my car at Myrtle Beach airport Hertz, I had to pay almost 50.00 per day for insurance because I don't have a car at home so therefore no car insurance.
What a ripoff also had to pay 12.00/per day for the GPS which was well worth it. By the time I brought the car back I had paid another 40 bucks for more gas so the rental cost me 425.00, ridiculous!
Rented a car at the Denver Airport online via Priceline. Sales rep at the counter immediately developed a bad attitude when I declined insurance. Tried three times to upsell me to a larger vehicle from the compact I booked. Said "You're getting the smallest compact we rent." She ended up putting me in a Mazda 2. I was behind schedule for an appointment so didn't have time to go back and change it but the Mazda 2 is a SUBCOMPACT, tiny,tiny vehicle. Felt like I was driving a roller skate for the three days that I drove it, never felt safe.
I rent cars four weeks a month. I don't think Hertz will be at the top of my list nor will it be for my fellow employees.
RR # 597388245
Location: Denver Intl. Airport
Dates: 4/29/13 - 5/2/13
If you do not stop sending me these e-mails I will be forced to take some form of legal action , now I have asked nicely in the past , alas no response from you , so once again please take me off your mailing list , I have never applied for a job with you , nor do I ever intend to at any future time , I also would never rent from you , nor after this e-mail campaign will I ever give you any form of an endorsement as to your service...
Hi,
you applied for a job with us earlier but it was filled. We would like to let you know that Hertz is now looking for a Branch manager-in-training for our new office that will be opening soon in your city.
Hertz Equipment Corporation is a fully diversified subsidiary of the Hertz Corporation specializing in rentals, sales, and service of the very best construction equipment available today. Hertz has a staff of approximately 5000 employees and maintains 287 offices in 47 states in the U.S. and Canada.
We offer a unique position requiring flexibility, adaptability, and leadership.
Responsibilities for this position include, but are not limited to:
- serves as the overall business manager;
- sssists in opening a new branch;
- hires, fires, sets expectations for employees;
- monitors the work of all employees;
- manages accounts receivable and accounts payable;
- purchases inventory and equipment from vendors;
- manages all dealer to dealer transfers and equipment sales/rentals;
- adheres to corporate budget.
Hertz offers an onsite 3-month training program, competitive salary, comprehensive benefits package (including 401K), discounts on vehicle purchases, generous vacation program, and excellent advancement opportunities.
Please respond with a personalized cover letter to proceed with the application process.
EOE M/F/D/V
HR Department
HEC Division
Hertz Corporation
I recently rented a vehicle from Hertz at the Salt lake City Airport on October 3, 2012. Our plane arrived at 9pm and we were at the Hertz rental spot by 9:30pm. There were only 5 people ahead of us and we waited 45 min to be helped. There was 1 man manning the desk and I don't know if he was a new employee or not but he obviously didn't know what he was doing. Finally a lady showed up and we gpt waited on. Should be end of story, right? OhNo!!! The lady then proceeded to send us to the wrong level and we spent another 20 min trying to find the vehicle. We had to finally go back to the counter and this time we asked the man where our vehicle was and he gave us different directions entirely. So by the time we finally found the vehicle we had wasted 75 min. I have rented vehicles before and have never had this much of a hassle before. I most definately NEVER rent from Hertz again!!!!!!!!
Your JFK are manager Chris is by the far the most pleasant, personable employee I have ever spoken to, and I have spoken to at least 20 in the past 6 months. He handled the situation with grace and did not just pass me off to some other employee or transfer me to a different number like everyone else normally does. He did not cut me off and made me feel heard. He was so kind and easy to talk to. Chris really made me feel 100% better about choosing Hertz, because honeslty I was starting to question if that was actually a good choice. Chris was awesome and should be acknowledged.
I rented a Ford Focus or equivalent to be picked up in Munich on March 6, 2013. This was through Auto Europe Kemwel. The car was reserved and paid in full prior to arriving. According to Kemwell there would be no GPS with this model, consequently I had to pay $40 for a GPS which Kemwel sent me and I had to take with me on my trip.
When I arrived at Hertz at the Munich Airport I was told that they wanted to upgrade my car to a very large Mercedes. I did not want the Mercedes as it would not be very economical. I was told that they didn't have another car for me even though I reserved one. After complaining about this they suddenly found a Ford Focus that had a GPS built into it. Upon returning back I called Kemwel on March 22 and asked about how I could get a refund on the $40 unnecessarily spent on a GPS. They said they could not refund my money. Consequently as a customer I am out that amount. I am dissatisfied with both Hertz and Kemwel.
Hi Mark, Good Morning. How are you. Hope this email finds you in good health & happiness. Sorry to disturb you, as I know that you will be busy with lot of important works. I am approaching you as a last resort, as I am fed up with following it up ( since more than 2 months) with the Hertz Customer relations team & the Hertz saginaw location manager regarding my issue. I am a President Circle Gold Plus member bearing no. 58452376.
I have been renting almost continuously from Hertz, every month from May, 2012 (i.e. since one year & four months till date). I have sent email yesterday i.e. 15th Aug, 2013 to Monica Leonard Customer Service Team Performance Leader requesting her to address my issue. The email sent to monica leonard is forwarded for your ready reference. I humbly request you to Kindly look into this issue & do the needful asap. I never expected that this type of treatment/service/hospitality will be offered to the Hertz President circle Gold Plus members, leave aside the service offered to the ordinary customers/members.
I thought Hertz is ahead of other car rental companies, but to my complete and utter surprise, now I may have to believe that, what ever I thought earlier doesn't seem to be correct. Inspite of the above, I am willing to continue with Hertz but it seems it is getting tougher for me day by day. I want to maintain a cordial relationship thereby enabling both the parties to benefit from this relationship. Hope you understand and do the needful with a fair view of judgement.I beg you to treat this as most urgent, as I need to return the car today before 5 PM & pick up a car by entering into a new rental contract with hertz. Your help in this regard will be highly appreciated. Thanks in advance.
I recently hired a car at Arlanda. The airbag was not working. The bonnet was not closed and not noticed until it sprung up. I was charged 10 days congestion charge for a trip that covered 2 weekends where the charge is nil. That is tantamount to fraud and I wonder how much money Hertz is making from this. To top it all Ii am being charged 1000kr for a dent smaller than a ten pence piece. I am told that the money will be taken from my account tomorrow unless I can call Sweden from the uk and speak to the manager. Chances of success? Not likely I imagine. Yours in disgust, C.Law
I rented a 2014 Dodge caravan from the Hertz office in Bunnell Florida. I had the truck for 4 days and wanted to keep it longer its return was set for 12/30/2014 I called the office on 12/29/2014 told them that I would need it for another 3 days they said that it was fine.I drove the truck to my sisters house in woodhaven Florida where the brakes failed I was lucky that I was able to use the curb to help stop me or myself and my Grandchildren could have been killed. I called the Hertz number for road service and told the lady what has transpired she was very nice and sent a tow truck to my sisters home to pick up the Hertz rental SUV. The keys were left with the truck as I was told to do and that was the end of it I thought.
After 2 weeks went by I noticed a large charge on my credit card from Hertz, I contacted the office in Bunnell and spoke with the manager. He informed me that the truck was missing and that I was the last one to have it and that I was being charged everyday until I brought back the truck. I then explained exactly what happened he said that he had no record of the truck being towed. I told him that I called Hertz and that they sent the tow truck and that I had no Idea where it was and that it was not my responsibility anyway he claimed that I was the last one to have the truck and that he was charging me daily until I found the btruck then hung up on me. I spent hours tracking down the truck by calling the Hertz customer service department who informed me that they picked up the truck and that it was in the storage yard at the wrecker company in tamps because they were closed and the tow truck driver did not know what to do with the truck so he took it to their storage yard.
I then called the manager at the Bunnell office gave him all of this information and I again thought that the matter was over but the manager at the Bunnell kept charging my creit card for the truck I called him again and he claimed that he still had no idea where his SUV was I asked him if he called the wrecker yard that I gave him the number for that I had to track down doing Hertz job and the managers job too I called him again and asked him if he spoke with the storage yard he said yes but the idiot did not ask them any questions about how the truck was delivered there and to this day 01/21/2015 is still charging my credit card so with all of this information I am contacting a attorney and filing charges against Hertz We will see what happens when you eople hire dumb people to handle important jobs that are thieves. See you in court.
Have feedback for Hertz Car Rental?
Thanks for your feedback!
Sorry. Please try again later!