Holiday Inn Complaints Continued... (Page 3)

Not a complaint. I want to say thank you to both Nigel and Judy at Holiday Inn Clearwater Florida for being outstanding employees! I travel A LOT! I’m retired from NASA and have my own business that requires a tons of travel. I’ve stayed in many different hotels. These folks have been top notch front desk associates. I hope Holiday Inn recognizes the efforts they make to keep guests happy.

Saturday I had reservations at Lavonia Hotel. When I booked I asked specific questions at how many people would be allowed in the pool area and the guy told me there was no limit. He never told me anything about a party room I just learned that from the manager TODAY and she was no better than him. Long story short after only being at the hotel for 30 minutes my party(5 year old birthday)was approached my the COPS not one but TWICE. We were asked to leave, which was not a problem because I would never want to stay there and they treat their guests that way. All I’m asking for is my refund which they would not give and they would not let me talk to a manager. I have never been treated like that in my life. I got treated like I was a nobody. The front desk clerk should NOT be the Face of your establishment. I run a business myself and would never allow my customers to be treated so poorly. I asked the manager do they have recordings because I definitely need that and she told be rudely that I will not be getting a refund and if I needed anything else to talk to cooperate in which she would not give me the number that I needed to look it up myself.

My family block was not kept. The manager, David, reached out to me after 2 days and was supposed to look into it and get back with me. He didn't. The group person, Patti, never called me back. My toilet didn't work and Grayson didn't know how to fix it and therewas no maintenance available. If I ever need to book for my family or myself it will never be at Holiday Inn Express. If anybody ask me about Holiday Inn Express I would advise them not to stay.

I stayed 2 nights there and it was very bad for me I feel like evil is around there and I was a target I was poursply being messed with I felt like staff was rude to me my coffee maker caused smoke alarm to go off u can smell the electric on it the desk tells me oh the coffee pit would not do that and acted as if was smoking or something never even got ne a replacement for my room everyone I went yo smoke or left to go out my key would not open my room or the outside door I had to constantly go get key reprogrammed and then I leave fir the day I come back to the do not disturb on my door that I did not put on there and again was treated as if I was a nobody and losing my mind when I checked out I had left housekeeping a lil tip cause that's what I do but I feel like its a shame the way I was looked up and Saturday night slit 9f weed was smoked in hall area reeked so bad of weed it was despicable thetd was also yelling going on nothing was said and I was asked my address 3 different times for the desk computer im very very very upset and feel like I was a nobody just like I've felt my life..the professionalism was not good towards me was not good and I will never stay there again..I worked for your company before and did hotel qirk.my hole life and I would never give none a bad experience like that hotel did me my couple days

We were told at the desk the cost for that night would be $156. Slid under our door was a bill for 146. We were charged 166. The breakfast was terrible. Muffins were smashed, orange juice machine wasn’t even turned on and there was very little choice. I would give that hotel an F minus

Upon checking in at the Ada Oklahoma location, it appeared to be a nice quiet modern hotel, at checkin I used my credit card but they told me they wouldn’t charge it till check out which was fine with me . My famiky and I was staying there during a home remodel . The next morning I woke up to 4 notifications on truinf to charge my card different off the wall amounts. I went down to the desk and talked with the lady and she asked if I could stop that and I said I could pause my card . She then advised me to . Each day I extended almost 3 weeks we were there and never had a issue other than daily getting bout 10-15 notifications all of which I screen shot and finally I went to talk to the front desk and told them I’m not unlocking my card to be charged all those amounts that didn’t make sense when the right amount 1718.00 wasn’t ever a charged amount . However that being said it was not my fault they told me that my card would be charged at check out then randomly telling me to pay or vacate the property literally one morning after wishing me good day as I walked our the door to run errands . When I got back I told them I’m contacting my bank and would get back them . They called my room 4-7 times harassing me again . All while this is there mistaken issue not mine . So I made arrangements to go elsewhere and told them I’d contact them over payment once I was advised what to do. Still a week later I’m getting random notifications of charges that don’t pertain to my bill. I’ve made several attempts to reach corporate but no luck yet hopefully this works . My number 5803997809 I have uploaded jist s few of ALL THE NOTIFICATIONS IVE GOT! I’m very much aware of my bill needing paid and intend to pay but not till these other attempted charges are taken off and I stop getting harrssses over how I WAS TREATED AND WHAT I WAS TOLD AND THE END RESULT ! They should of charged me at check in to begin with and I would like a phone call from a much higher employee to further this

I recently stayed at a holiday inn express in Poteau, Ok and had the worse experience I've ever had at a hotel. I've stayed at many Holiday Inns over the years and never come across this issue. we traveled 5 hours to attend a wedding in this city and the marijuana smell was horrible throughout the hotel. You can smell it as soon as you go into the hotel and in the elevator. During the night you can smell in room. It was a horrible night which we didn't sleep. I paid for 2 nights and we left before the second night because of the marijuana smell. The staff could care less and didn't ask when I checked out early. Another thing is I've never paid for my stay before checking out which I thought was weird. If you could refund me for my second night which i didn't stay I would appreciate it.

Sincerely,

Mandy Fine

We stayed at your hotel in Vero Beach,Fl.
Everyone and everything was good and comfortable. One exception to your staff if you catering person Diana. I received so really unusual service from her on the morning of April 4th 2021.
I tried to order some food from her as she appeared from her catering area. Firstly she was not wearing a face mask. Secondly , she announced that at this time I would have to wait 10-15 minutes because she was starting over and making everything fresh.
I went back to the room and my partner and I got ready for the day and back down to get breakfast.
We asked the front desk if the breakfast was over and he went to find her. When she arrived,She rudely said she only had one item left to serve. There was a family of 4 behind us
She then said I only have one serving left. We said ok we would leave and find breakfast on our own.
I would have to say Diana is The flaw in your plan. She is obviously not competent enough to handle her job or protect others from a very serious disease by wearing a mask

Here is the thing. After all the good work everyone in your organization did to make our stay fun clean and safe Diana will be the reason we won’t return.
As a favor to all your good employees and management I am letting you know where you are failing your guests. Jane Deeken/ Max Shuppert

I used to travel weekly and stayed at Holiday Inn quite often, but this stay was the WORST one yet.

There is NOT a boat ramp that the guests can use as advertised online. We called the hotel before booking and asked if we can park with a jet ski and if we can use the boat ramp and we were told "yes". In addition, when we arrived at the hotel, we were handed a map showing the boat ramp. However, when we went to the boat ramp, we were told the ramp was privately owned and we could not use it for staying at the Holiday Inn. So I called the hotel and spoke to the manager, Rick. The manager informed me that the boat ramp is a separate entity and I will have to call the dock master for details. I then informed him that we specifically called the hotel before booking and we were told that we could park with our jet ski and we could use the boat ramp. However, the he kept on saying "I don't know what was said or the context" even though I told him what was said. I was basically accused of being a liar. I then informed him the only reason we booked the hotel was because of the boat ramp; and we took off work and drove 6 hours one way to get there; and at that point, we had been driving around for over an hour trying to find a boat ramp. I was being told again the boat ramp was a separate entity and I will have to call the dock master; he stated again "I do not know what was said and the context when you called". His only remedy was for us to depart early. The entire conversation went around and around in circles. This was the WORST customer service we experienced at any hotel. There was no professionalism or curtesy towards the customers. The overall hospitality from Management to Security was very unpleasant and unprofessional. Not to say that the bathroom exhaust fan fell on top of our friend's head while she was in the bathroom. The hotel is very RUN DOWN and there were CODE VIOLATIONS throughout the facility.

Our room is literally covered in ants. They are on the walls, end table, bed, and carpet! I complained to the front desk about this problem and was only given a can of ant spray and a 25% discount! I have kids in my room that are sleeping, I can’t go and spray ant spray all over in there and there is so many that it isn’t going to make much of a difference! Very disappointed and disgusted!

Terrible, my situation went unresolved.

My husband and I were traveling. We were tired . I used Booking.com.The web site stated that the Holiday inn was let friendly. I wrote on the request that we had a little dog. We get there and check in. My husband takes the dog for a walk. We get kicked out. My husband and I chonic health problems . The staff was rude. They didn't help us. We weren't in that room . I feel we were taken advantage of. We were charged four hundred dollars . It was highway robbery I may never stay at Holiday inn. Is this how you treat people, especially ones who are handicapped!

My credit card was charged multiple times. It took multiple phone calls to get a refund.

Checked in and got a room, couldn’t open the door. Finally got in and the beds looked like someone sat and laid on them. Wet hand towel on the bathroom counter, dirty mat on the floor. Requested new room, the girl at the desk never said sorry or anything. Gave us another room which smelled so bad of damp musty odor, AC made terrible noise all night, bathroom had mold and pink scum in shower!!!! What a shit hole!! I have a sore throat today from breathing in that nasty smell. We will never ever stay at a Holiday Inn property!!! They need to fix this place!!!! I would request a refund but probably won’t get one!!!

Believe someone from Corperate should visit the Holiday Inn Express in Ada, Ok. I would not want a place in as bad of condition representing my name.. After waiting in lobby for an attendent at the desk, found out pool was closed for renovation, could have been inform of the when I was making my reservations. But to find out it has been closed for over a year and all the area is being used for is storage of furniture was something else. Then, I had resired a two room suite, checked in walk into a one room with two beds, back to the office to be told my room had been doubled book, then said "oh you were supposed to have gotten the room next you also". I know if I had not gone back down to complain they wouldn't of said anything and would relented it out. Maintenance on the place is going down so fast, while checking in had to wait while they unstop someone cammo, which I understand can happen, but happen in my room also close to bed time. I've stayed at this holiday inn before, but will no longer stay there again. I've always enjoyed the Holiday inn chain but now will have to reconsider my choices.

Thanks,
Darrell Jones

The hotel room was dirty. The floor was not vacuumed my two boys found a dead spider on the floor there was hair still attached to the hair dryer and the tub looked like it was untouched. There were only two hand towels in the room. The bed smelled like someone sweat. The worst part was taking a cold shower. When I went to the front desk to let them know the answer given was sorry we are at full capacity nothing we can do. If your water heater can’t handle full capacity then they shouldn’t have full capacity. I have never gone to a hotel and experienced a cold shower. Do not charge the price you do for your rooms and not give at minimum warm showers. The front desk could have offered something off the price, tell me they will look into it but all I got was nothing we can do about it. Very poor customer service.

We spent the night at one of the huntsville's locations we were always under the understanding that breakfast was included with our stay well we ended up having to pay $10 a person for breakfast there was not no coffee so apparently we had to pay for the coffee or you had to have the one that was in your room that was terrible but I don't believe that this was right I find it to be stayed at a lot of Holiday Inn Expresses and breakfast was always included if we knew we had to pay $10 a person we would have went out to eat because that breakfast definitely was not worth $10 a person considering my daughter had a bowl of oatmeal and a couple pieces of strawberries they had a funny taste to them the Grits were cold we could have lived with that but the fact is we most likely could have went out and had a good breakfast without having to pay $10 person we never were informed of they had waffles children didn't even get waffles this was the worst experience we've ever had makes me wonder if I ever want to stay at another one no breakfast whatsoever that that that was the clicker at at Holiday Inn Express that's the big deal a with with Holiday Inn Express the the great breakfast but I'll tell you you sure couldn't approved it by us and then the fact is we had to pay an extra it was 2174 two people so it cost us $43 we could have went and had steak for that price at least the Grits would have been hot when we checked in we were told breakfast was at 6 actually breakfast was at 7 but we couldn't even get coffee without having to pay for it I've never ever experienced terrible terrible at a hotel as as this one was not even a cup of coffee I had experience with my house flooding and had to stay at the Holiday Inn Express in Clanton Alabama it was fantastic breakfast was hot good but and I never paid a dime so for us to go to another Holiday Inn Express and ended up having to pay $10 a person for breakfast if this blows my mind my daughter she did the reservations I think she did it under I can't remember what the point is no matter what we should have been informed breakfast was going to cost us $10 each after paying $109 plus tax for a room to sleep I add that this this just still blows my mind here I just can't understand it I I really will think twice about ever booking again little on booking again with American Express

Holiday Inn Express Merriville IN, quoted me one price during the reservation of rooms for my family retreat but increased the price from $98 a night to $240 a night.. I was sent a confirmation with the room prices but Lisa Eylens refused to honor the reservation price first quoted..Very Poor Customer Service skills and Lies to customers and Will Change the name and Price on your reservation..Very Unprofessional.. They will tell you one thing and do another once you attempt to reserve your rooms.. BEWARE‼️

I've got 8 kids coming from Navarre Beach on Sunday back to Louisiana with a small hurrican coming in tried to rent 2 of your rooms in Mobile Alabama on our card but they refused because they all under 21 I'm just trying to take care of the kids don't understand I guess you and the law would ruther see them Dead on the enterstate

Dear Holiday Inn Express,
I made a reservation for my 24-year-old daughter by phone at the Holiday Inn Express at Peachtree Corners / Norcross yesterday. My husband's company is represented by Corporate Lodging (CLC), and has been for more than ten years. We travel A LOT and often look for HIExpress locations because our experience has always been fantastic. The reservation was made, confirmation number given, and all was good. When my daughter showed up to check in with my CLC card, the agent (Maria Munez) wouldn't accept it because the card had my name on it - not hers. This has NEVER been a problem for us at any other HIExpress - again, my daughter is an adult with the same last name and same address as my husband and me. I spoke to Ms. Munez by phone and she told me I would have to drive my ID up to the hotel in order for the reservation to stand. I stated my objections (evening rush hour in Atlanta is exactly why we made the reservation in the first place), but I agreed to drive up in order to show her my license in order to comply with CLC procedures. I left immediately and arrived a little over an hour later. The traffic was not good, but I made the drive anyway in order to complete the check-in process.
When I walked into the lobby, I was informed by a very smug Ms. Munez that the reservation had been cancelled! I didn't really receive a clear answer when I asked her why she had cancelled it, only that the manager (who was not on the property) had agreed to cancelling it. I then asked if I could go ahead and make a new reservation, and I was informed that the hotel was now full. No more rooms. I was not at all happy about what had taken place as it seemed a sort of revenge strategy because I was upset about having to make the drive up there. When I asked for more information, Ms. Munez continued to repeat the same words "If you have any further questions or concerns, you can take them up with the manager." Of course, the manager was not there and talking to the manager in the morning would not help the present situation at all.
I continued to try and get an answer as to why she had cancelled the reservation when she knew I was driving up there. I was doing what she told me I needed to do! Again, she did not really respond to my question but continued to refer me to the manager. I then asked what the policy for cancelling a reservation is...she stated the hotel calls the customer before cancelling. This call did not happen for me. I did not get a call which I would have received on the drive up there. She stated she didn't have my phone number, so she couldn't make the call. She didn't have my number because when the reservation was made, I was not asked for my phone number as I usually am when I reserve rooms with HIExpress. She seemed so concerned about following CLC procedures to a ridiculous extent, but didn't follow HIExpress procedures when she decided to cancel my reservation! Her attempt to follow CLC procedures appears to be only because she was angry with me. Why else would she have cancelled my reservation? If she was such a stickler for doing things the right way, she would have 1) found my number (it must be in HIExpress records somewhere...), or 2) held the room until I arrived.
Obviously, I was not at all happy with this treatment. She offered NO assistance to me at all, and seemed genuinely happy to inform me that the reservation had been cancelled. I'm guessing she thought there might have been some kind of misrepresentation going on, but when I agreed to drive up there to remove any doubt, that should have been enough for her to AT LEAST hold the room until I arrived.
SHE created this problem by 1) not calling before she cancelled the room, 2) not holding the room until I arrived, and 3) offering no assistance or even empathy to my situation. Again, she seemed genuinely pleased to inform me of the cancellation. (Was there perhaps another room at another HIExpress nearby that she could have arranged for me?) She did not represent what I have come to appreciate as excellent customer service through HIExpress employees over the years. She also seemed incapable of understanding why I was so upset. I agreed to do what she said I had to do (drive up there with my ID), then she proceeded to cancel the room anyway. She was clearly trying to get back at me, and I know that that is NOT what HIExpress would consider exemplary customer service.
By the time I arrived, she had created a serious problem that she couldn't fix. Her hasty and vengeful actions which were perhaps compounded by what I can only attribute to a lack of experience resulted in a serious situation for me - her customer. In my 53 years of life, I have NEVER been treated like this. Never. And I certainly do not expect this kind of treatment from a HIExpress employee. She didn't apologize for what she had created by cancelling the reservation when she knew I was on the way, she was clearly angry with me for questioning repeatedly what she had done and why, and she seemed intent on somehow turning this into something I had done wrong instead of working to help the situation. She even went so far as to make a comment about not losing her job over me, and how I didn't want her to come out from behind that desk...? Not sure exactly what she meant by that, but it seems rather inappropriate.
Again, since she had cancelled the reservation and (apparently) given it to someone else, there wasn't a whole lot she could have done at that point, and she knew that. Instead of admitting she had made a mistake in acting so hastily, she became argumentative, defensive, sarcastic, snide, and combative. I admit wholeheartedly that I was upset as well, but I hope someone at your corporate offices can understand why. My reservation was cancelled FOR NO REASON! It was getting later, and I had the ridiculous task of finding another hotel room for my daughter!
Her behavior was simply inexcusable. She never should have cancelled the reservation when she KNEW I was on the way. At the very least, I should have received a phone call. Not having my phone number and not being able to follow HIExpress procedures for cancellation is another reason why she should have waited until I arrived. She should have known that! If you can't locate the customer's number, you don't cancel the room! Instead, she attempted to use not having my number as an excuse.
I simply cannot fathom why she cancelled the room. There is one thing I want to be very clear about, she can't say that she wasn't sure I would actually drive up there. When we hung up the phone, there was NO QUESTION that I was driving up there. I even made a comment about how long it would take me due to the traffic through Atlanta. She admitted while I was standing at her desk that she knew I was on the way. And the sarcastic and condescending tone when combined with the very satisfied look on her face when she informed me the reservation had been cancelled was enough evidence for me that she felt somehow empowered by taking the room away from me.
I was very upset last night, but after finding another room for my daughter (NOT at a HIExpress), I went back and forth on whether or not to even complain. But after thinking about it this morning, I do not want this experience to just go away. This predicament was inexcusable. Ms. Munez created a terrible situation - one that does not reflect HIExpress' commitment to their customers. She was really rude to my daughter and myself (clearly made up her mind that we were criminals), and she showed absolutely NO empathy. My daughter is a professional athlete, and I'm a teacher! We are not criminals! If a two-time teacher-of-the-year has an issue with an employee, I promise you, it's something to look into.
Overall, this experience has not changed my opinion of HIExpress because we have had so many amazing and wonderful experiences with this hotel chain. The hotels are often located in the perfect spot, they are reasonably priced, of course many locations accept Corporate Lodging, and the employees are wonderfully qualified and trained in the art of customer service. Ironically, one of my survey responses about my very positive experiences at at least one of your locations was actually posted on the HIExpress website a couple of years ago! I have expectations when it comes to customer service, but I am not unreasonable. I do not expect a reservation with a confirmation number to simply be cancelled. I don't think that's too much to ask for.
Unfortunately, this was NOT my experience at this particular location. I'm disappointed in Ms. Munez but not in HIExpress. This would not have happened at another location. I'm sure of it. I would strongly suggest that Ms. Munez receive additional training on how to handle a situation like this in the future. A patient and common-sense approach (simply waiting for me to arrive) would have been a much more reasonable and professional approach. She needs training - not everyone who has some kind of issue with their reservation is a criminal.
I would appreciate a response at your earliest convenience.
Thank you for "listening".

Margaret (Peggy) Davenport
100 Brookfield Court
Tyrone, GA 30290
bdavenport@numail.org
Confirmation #: 27667176

Hotel took my medicine from my room and upon bringing attention to the desk clerk he stated his manager said they checked with the housekeeper and housekeeper denied taking the medicine. He did not take any information nor did he apologize and when I told him I would not be back, he indicated that was alright. I think he may have been the one to come in and took my medicine.

Never would I ever go to this hotel again. I'm in the process of filing a police report.

Our rooms were not cleaned, and no clean towels Saturday evening. Our daughter booked the room under her name, but was paid by my husbands credit card. Got back to room Saturday night late, after being at softball tournament, room was not clean and no clean towels. This is horrible for customer service. Husband had to go get towels and wash clothes. Night shift gentlemen was very nice at front desk. Housekeeping is not doing their job very well. Our room number was 518. Maybe the 5 th floor was too high, or she just got tired. But for paying customer to go down at 11:00pm to get towels is poor business. Told the gentlemen when we left, that it was unacceptable. Lady came out to talk to me, she as nice. Told her that housekeeping needs to be supervised closer to make sure all rooms are cleaned and fresh towels. My husband name is William Salter and his card was charged full price. Never will stay at this hotel again. Worst experience
Buy more towels, wash clothes, or monitor housekeeping employees.
Floor was also very dirty near the elevator, near check out.

I gave the Desk Agent 2 cards,(my mistake) one to charge my room one for the $25 hold. The agent charged both cards. They said they reversed it,my visa company stated they did not. I've asked them to please have the charges removed, no one is taking responsibility for their mistake. One person was to fax a letter to the visa credit card company, she did but left off pertinent information. I called again this morning the person who made that error is off. Mind you this has been going on since Tuesday June 25th 2019, today is Saturday the 29th. I have been inconvenienced and according to visa this could go on for 10 days. Not only was I stressed about my brother's illness the reason I was there for a hospital procedure on Wednesday I have added stress. Because of this. AND NOT ONE PERSON HAS APOLOGIZED FOR THIS HORRENDOUS ERROR!!!! How disappointing. I have gone to Holiday Inns for years and have never been treated so horribly... It's obvious the people at this location does not care about my card being in limbo for 2 weeks and surely Holiday Inn doesn't because of the money this company has. But I am a senior and I do not have money! I live from social security check to social security check. I don't have assets, 401K's etc.

Worst place to stay if you are a family of color. My family moved to florida from out of town and booked this hotel. We needed it for 3 weeks until our apartment was ready. Our family was of 5 people so we paid for a larger room. On our third day we asked that they do not service the room because the baby was asleep and did not want to rouse her. They daid fine and did not service the room that day. The next day I was in the shower and a worker by the name of Dee Rodriguez knocked on the doir and my 15 year old answered. She said to her "we have to service the room everday at 12 or you all have to get out". I was shocked by this and confronted her after my daughter told me about this. She then repeated what she said so I told her I will have to report her. I reported her to the general manager Ahmed and he said he will take care of it which I doubt he did. Fast forward 3 days later we get a phone call from Ahmed and he says our family is too big to stay there and we have to check out the next day. Worse experience ever.

I wish for this correspondence to be forwarded to Customer Relations:

I wish to pass along a company that maintains a rental office at your 5750 TG Lee Blvd Holiday Inn Hotel. I am not one to read reviews and pass immediate judgement on a hotel, restaurant or rental service. I tend to try the experience myself and then pass long a good or bad comment.... which is is as much as anybody can do.
I’m not gonna air my laundry out on Hoilday Inn’s clothes line but I will pass along one thing or more or less-a word to the wise; you would wise to terminate the rental space to operate the agency out of your hotel at that address.
Their business practices are not in keeping with excellent customer relations that Holiday Inn has lived by since I took my first hockey road trip to Clarenville, NL. There is something morally and operationally wrong with Value Car Rental business practices and the way they are treating people who have paid them their hard earned money is unacceptable in 2019.
I will say this, Value Car Rental are operating in a trillion dollar tourist FLA zone and are taking advantage of innocent families who have worked to build a wonderful vacation experience on a simple thing like a flight delay. Read their policy and see for yourself. I ask you, could Holiday Inn live by these things- I think not.
I am attaching the experience through Google Reviews that many more have had and given all these people who will never rent from them again, I suspect your hotel, if it hasn’t already.
Here is an old adage - “you are judged by the company you keep”.

https://www.google.ca/search?q=value+car+rental&ie=UTF-8&oe=UTF-8&hl=en-...

If you wish to discuss this further, it would be my pleasure to discuss in further detail.

Regards,
Robert Kirby
709-690-3339

Josephine Vigil is based out of Utah. She is an employee of yours. I have a restraining order against her. She is stalking me through my mothers neighbors in Carmel, Indiana. Please contact Chief Barlow of The Carmel Indiana Police Department. I have complained to that department about her. She is a mistress of my husband Bill Dunham and she is a problem.

Hello,
The staff was very polite & courteous . When I arrived & went up to my room the lady handing out the tv pamphlets just walked right into the room while I was changing. She was not aware that I had checked in. The pillow covers had black spots on them that appeared to look stained almost like mold. The bathroom towels had the same black spots on them. All of this I did not see until I had to use them. The tub also appeared dirty. For the price of this room I would expect un stained linens & better privacy. I mentioned it to the front desk & that I even took pictures all she said she would let housekeeping know. Again at this price I will rethink staying at the location.

After my husband had been bicycling 10 1/2 hrs in the pouring rain raising donations for the National Children’s Cancer Research Fund, he needed to get his clothes washed and dried for the next days journey off 100 miles.There were a single set of a washer and dryer then a stacked set. I washed and dried a set in the singles. When the wash was done the dryer was not. I put the wash in the other dryer in the stacked set. I proceeded to add my quarters when I realized there were two separate slots and I had put my change in the one for the washer instead of the dryer. When I went to the desk I was told they couldn’t refund me. I told her all she had to do was look at the machine to see that I had put money in as it registers the total but she said she could only break a couple fillers worth of change again for me. Seriously! You can refund for a machine that is on your premises and shows that you put the money in. Some one gets the money out of the machines so she could be refunded. Then there was a smoke alarm going off for about 10 minutes. I finally called the front desk to tell someone. The alarm continued for about another 10 minutes before someone stopped it! The room was right next door to ours. I assume someone was smoking, but had there been a real issue sir took way too long to resolve. Lastly I was just going to overlook it when I thought it was my only issue, but when I entered our room the bathroom floor had muddy shoe prints on it. I had no real complaint about the facility. It is a nice hotel and all the staff other than the night shift women were very hospitable. I think they should rethink their no refund policy on the washer and dryers. It’s better to refund $1.50 or $2.00 then loose a patron! I have photos if you want of the amount I entered into the machine and the mud on the floor.

When we arrived to our location, My wife and I did some grocery shopping. As we were putting our groceries away. We noticed some ants that were crawling around. We wiped counters down again. We went to the cupboard and the plates were filled with dead ants. We notified staff and hours later someone from maintenance came to our room. My children (ages 5-13) were in room and their grandparents were watching them for my wife and I were having dinner. The staff proceeded to spray some sort of liquid in the room where the kids were. I got a phone call from my daughter stating my youngest was gagging and finally threw up. I told my children to open the sliding door and get out for a bit while we returned to the room. I spoke to one of the staff to get a SDS sheet of the chemicals that were used. It's been 24 hours and NOT ONE PERSON IN YOUR EMPLOY HAS PRODUCED ONE. I believe it's a federal law that anyone can get a copy of this sheet. With the amount of money that I have spent to give my family a vacation and for this establishment to be so 1. Careless 2. Disrespectful 3. Unprofessional it's very disturbing that a request to gain information on chemicals that made a child feel sick feel on deaf ears! This place should not have any right to claim they are "Family Oriented".

Checked in at 4:00 today. My husbands card was declined, but mine worked, same account by the way. He used his card before we arrived and after we checked in. I commented on how cute the IHG rewards basket was, because we are members, but was never offered anything. Got our things to our room and went across the parking lot to Main Event. Came back and was looking for a Diet Coke or Pepsi to use to mix a drink with, but there was only a diet Dr Pepper in the pantry. No vending machines anywhere, so my husband went next door to Hilton. My mother, however, wanted a Dr Pepper, so grabbed one our of the pantry. She took it to the front desk and the same guy that checked us in told her it would be $3.00. I asked if it could be our IHG gift, and he said no, your husband chose points instead. Well, my husbands card was declined, I checked us in, and there was never an option, and we weren’t awarded points.
When in the room, we tried to chewing for out international flight, but couldn’t get the WiFi to work on any of our devices. I called the front desk and the same guy answered and said it’s not working, it’s a problem with the internet company, and there’s nothing they can do about it.
So, I guess on the return trip we will stay at the Hilton. My husband said they were awesome to him there.

For nearly $200 a night you think the staff could kill a false fire alarm-

After 3 wake ups and a call we’re assured is done-
Following the next three and a visit now at 1:30am, we’re advised everything’s fine and to go back to our rooms-

Appreciate the hospitality and the lousy nights rest Holiday Inn!

My company book the hotel and they didn’t let my coworker to check I did not have no problem checking in yesterday I think it wrong that they have my coworker waiting to get into a room

I had two reservations at the Aruba location, the 1st arriving Wednesday, May 22nd thru Sunday May 26th, and the 2nd reservation was for 1 additional night Monday, May 27th departing May 28th. When I checked in I was advised that I would be charged for both reservations along with a $250 deposit for the 1st reservation & a $50 deposit for the 2nd reservation. I was not only charged for both reservations totaling $1483.54. I was charged an additional 1233.54 (for a room that no one could explain to me) and a additional $250 deposit totaling $3267.08. I was unaware of all these charges being held on my card until I was off the property at a restaurant and my card declined on Friday, May 24th. I returned to the hotel and spoke with the Evening Manager, Avtar and was told that he would have to have the Day Manager investigate. Because I was there visiting for a special event, it was difficult speaking with the Day Manager, Carlos, until my last day. I was offered breakfast for 2 prior to checking out of the hotel. I was extremely irritated because I was inconvenienced for a few days until my bank release the additional funds that was being held. I believe more should have been done to accommodate me for the error made on the part of the front desk staff checking me in.

Membership 245152129. My husband has been a IHC member for years. Our family stayed overnight at the Holiday Inn Forest Park (St. Louis) Missouri. While here the shower curtain rod broke and fell down on my daughter. We immediately called the front desk and maintenance came up. However they were unable to repair and replace the curtain rod. They did NOT offer any other accommodations to us. So as a result 3 of the 5 of us were unable to take a shower and had to take sink showers. When we addressed the problem with the front desk in the morning the manager authorized a $20.00 discount for the inconvenience. I'm sorry but according to the company's hospitality promise "making your stay a complete success is our goal. Just let our manager on duty or front desk staff know if any part of your stay isn't satisfactory. We promise to make it right or you won't pay for that part of the stay". So having a working shower is only $20 portion of our stay. I feel that the manager could have done more to reimburse us for 3 having to take showers in the sink. Not being able to stay did NOT make our stay a success. If you want or need any additional information you can reach me at 567-218-5820.

To whom it may concern, I am writing this because I recently stayed at a Holiday Inn in California and was accused of smoking in my room. I do not even smoke and received a bill charging me a 250.00 dollar fine, witch I think is completely unheard of and a complete scheme. When I asked the Manger he explained to me that he was taking the word of a security guard who had smelled smoke in the hall-way, I then told him how could he prove to me beyond a doubt that the smoke was indeed coming from my he stated " he couldn't prove it but was taking the word of the guard". I don't you can just assume and charge someone without proof, I am asking for a refund of my money on the grounds that it could have been anyboby in that hall-way.
Thank You

--Brian Miranda

Let me start out saying that I had stayed there 3 years prior to my recent stay and loved it, also my aunt use to work there, I would of rated it a 5* then, but as of last week I will never stay at another holiday inn and I will tell everyone possible my experience, I checked myself and my 87 year old mother into 2 rooms, she had no longer sat down in the chair in the room and had a bed bug crawling on her arm!!!!! The manager was very rude and disrespectful and handle this situation so wrong, all we wanted was a refund for the 2 rooms as we wanted to leave and go to another motel room, don’t forget we were only in the room 10 minutes but not only rude we didn’t get a refund

The worst customer servious I have ever had at a motel. Called the front desk multiple times this evening on 5/30/19 to get them to shut down the music coming from a company that has a tent set up in the parking lot. They are blast the music extremely loud. I had to call the police at 10:10pm because the front desk could care less about the guest getting their rest. Plus my room 545 was over charged $1900.00 and I still can't get them to reverse the charges. I travel all over the US and this motel is the worst. Its shameful corporate would allow trash to manage their motel and damage their reputation. Everyone I work with out at the refinery has nothing good to say about this motel. And if my checking account isn't reimbursed by next week my attorney will take over

I recently stayed at the Holiday Inn Express in Forest City NC. After a long day of sight seeing and travel we finally were able to book a room and settle in for the evening. Upon pulling back the comforter of the bed my husband discovered stains on the sheets. We were already in our lounge wear and had unpacked and settled in for the night. I pulled the entire comforter back and discovered sequins on the sheets. I travel frequently for work and pleasure and have never experienced such a thing. We called the front desk and she offered us to switch rooms. As I mentioned we had already unpacked and quite a few items that we would need to repack. Quite frankly I didn't trust that a different room would yield a different result so we opted to remain in the room. The front desk person brought up sheets and offered to help make the bed. We took the sheets and made the bed ourselves. We were offered a small discount and points, but I feel that more should have been offered as stains and sequins in a bed are just absolutely unacceptable! I would expect that we would be offered a free night stay given the circumstances. It is absolutely disgusting and we will definitely write a very bad review of this property if I do not hear a response.
Thank you and I will look forward to hearing from someone.

The indoor pool was closed due to maintenance which was not specified on the web site. I chose this hotel only cause it advertised they had an indoor pool. Had to pay for parking, waited an hour and half for dinner that was literally ordered at the door. Very short staffed, when I did voice my concerns to the manager and said I was disappointed in the service, the parking issues, the pool being closed but not noted on the web site, and that it took so long when the food was ordered in advance, not to mention it was horrible tasting. I explained that this is unacceptable, that I was disappointed that guests are treated this was. She never looked my in the eye, never said sorry for your bad experience, nothing, but and I quote, " welp sorry there's nothing we can do." I never been talked to or disrespected that badly in a hotel. I took pictures of what we found under the bed, cause when I complained about it being dirty the response was, " well I call housekeeping if we have anyone here." Not one person followed up with me. I will never recommend this hotel and I will be sure to post it to all the people I know. Go to the Merriot instead

My wife and I recently traveled from Northeast Indiana to Pittsburg, Kansas to attend the High School Graduation of our Grandson there. We stay nearly exclusively at IHG Properties because they are all fine hotels, the prices are very reasonable and the reward points are good. I am retired from the Navy, and shop through the Military Exchange System. When we travel we turn most of our travel funds into gift cards so that when the vacation trip is over there are few to no charge accounts to pay off. We have for years used Vanilla Visa cards for travel purposes. The ONLY hotel where this has EVER been a problem is in Pittsburg, Kansas. We have stayed there several times and it has always been a drama. On this particular trip I knew in advance through reservations. The reservation Confirmation # 44577085 was for two nights at Holiday Inn Express & Suites

Pittsburg
4011 Parkview Drive
Pittsburg, Kansas 66762
United States

The room was an Executive King Suite. Room # 208 and Folio #120308. As I stood at the Check-In Desk, I opened the package for the Payment Card. This was a 400.00 Vanilla Visa. When the attendant ran the card she informed me that it had failed. I explained that it had just come out of the package and was brand new but she tried it several times and it failed. She said they sometimes had problems with these cards but she would get it straightened out in the morning with the manager. With that, I gave her cash to secure the room for the two night stay. She said when the card cleared she could return the cash. This was a VERY important point because that was nearly all of the cash we had allowed for the trip. We went directly to our room and on my laptop, I checked the card and it was exactly as I had said and there was 400.00 available on the card. I took the laptop down to the desk, but they still could not manage running it. The next day was much the same all day. After the Graduation, we returned to the room and I checked the card again. At this time there were a number of charges to the card. The first charge was a payment to that very hotel at 1:07 in the afternoon for over 200.00. At 1;43 there was another charge to STARBUCKs for 25.00 then at 1:44 there were two more charges to STARBUCKS for 100.00 and 65.00. After many many calls to customer service lines, it was verified that the first charge was absolutely made by someone working at the Hotel. The other three were likely online purchases by someone at the hotel for STARBUCKS gift cards. The Police were called but ironically never did show up and the same attendant at the front desk just couldn't imagine how such a thing could have happened but the card was left with just over seven dollars out of 400.00. Having a travel schedule and certainly lacking in travel funds we could not stay any longer and left as planned in the morning. Eating was VERY light on the way home but we survived well enough. The point is though that our stay in Pittsburg at this hotel which was supposed to cost us 338.00 ended up costing us 731.00. There was never any explanation, never any apology, no bonus points. no coupon, NOTHING! This was a great inconvenience to us but much more than that, it was a crime and the crime was committed by someone in the employ of the hotel and whoever it was is still working there. The only redeeming factor was that the Hotel was generally a nice facility just as we have come to expect. The Lady who managed the breakfast area in the Hotel was spectacular. She was extremely cheerful and greeted everyone pleasantly and by all appearances seemed to purely enjoy her job. Additionally, we spent one night on the way, and one night on the return at the Candlewood Suites in Paducah, Kentucky and the stay there in both cases was just as great as we have long come to expect. We have NEVER had any similar experience at any other facility but 400.00 is a great deal of money in my budget and this experience does certainly cast some question on future travel plans. I hope you can help in some way for ourselves and for any others who have the misfortune of finding themselves at this same Front Desk.

My complaint is the house keeping! I was out of my room by 10:00 am and return at 3:15 and room was not clean! This happened 2 time !

I booked a reservation 2 months ago through hotels for everyone and subsequently received an email stating they were going out of business and to check with the hotel to confirm reservations. I did, and received a confirmation number and was assured, multiple times, that my room reservation was confirmed. However, when I arrived to check in I was told my confirmation number was not valid, and there was "no room at the inn". So what is the point in having a confirmation for a reservation? No more Holiday Inn.for me. Ridiculous.

There was no parking in the parking lots.Asked to park in the Sizzler Restaurant parking behind the building on the street over.
Must move vehicle before Sizzler opens at 9 am. We had to walk up an alley to get back to the hotel. Local city residents were hanging out in the alley. This is neither safe nor secure.
Where am I to park after I move my car as others will not have left as check out is at noon?
You advertise as rate includes parking. This is incorrect. We did not receive parking. We are not satisfied! Your response is greatly appreciated.
Respectfully submitted,
Dr. Don Cook, Sr.
314-707-7717

Two time I tried to get to there reservation and two times I was put on hold and no one ever came to the phone. I have reservation there for the 15th of July and have to cancel due to family issues.

Mr. Ragin RET MSG
609 330-1382

Early in April 2019 I booked a room through Med-Stay for a surgical procedure Starting May 9th to May 17. the hotel is Holiday Inn Express
6119 Farrington Road Chapel Hill NC 27517. Due to complications The Doctor had to cancel the surgery. I called the Hotel on the 8th or 9th of April to cancel the reservation. The person I talked to cancelled the reservation, and when I asked for a confirmation number she said that she had cancelled the reservation and could not provide me a confirmation number. I asked for her name and she said it was "CiCi". I said okay and hung up. On June 14th I noticed there was a charge on my credit card of $190.68 from the hotel. When I called the Hotel and inquired about the charge I was told that because it was Graduation weekend at UNC they would have to charge me for two nights at the hotel. When I cancelled the reservation I was never told about this policy. there is no notation on my reservation sheet about special event cancelation. When I made the reservation through MED-STAY I was assured that cancelation was possible as long as I notified the hotel by the 9th of April. I think I am due a refund of $190.68, because I was not informed of the cancelation policy for special events. I am a Gold Elite member 108 109 331.
Thank you, David L. Griffith

I called to book a group reservation for 30 rooms for May 22 - 24, 2020. Spoke to a Jazzmin several times. She put me through to the Group Desk. The group Desk told me they could not accommodate me because they had to take their outside guest first. What the hell are we, chop liver. We are all ouside guest. Also when I asked some questions regarding the room tax amount, they did not even know this. I am contacting the better business bureau regarding this refusal to make reservation.

Had to be moved to a different room d/t live bugs in the bed.. in addition long dark hairs on bathroom floor on arrival to the second room.. other than getting moved to a second room .. no compensation regarding the stay.. I have stayed at many holiday inn (both leisure & business) .. never experienced any thing like this.. so dissatisfied..

I arrived to check in at Holiday Inn College Park, MD at around 4pm and didn't get a room until 9pm. They didn't have the rooms clean and they were short of staff. It was a disaster. The group that I traveled with, Soul Nation, had to help the employees of Holiday Inn clean the guest rooms. With that being said, I missed the dinner and the comedy show. I feel that I should be compensated for this mishap.

I never complain and this is completely out of character to me. Out of all the hotels I have stayed at in my life this was by far the worse experience I have ever had in 43 years. I often choose Holliday Inn because until yesterday I saw it as a quality hotel. The staff especially desk clerk Lexi treated me like I was nothing more than a huge bother. I didn’t not feel like my business was appreciated or welcome in any way and a very huge special day in my life was brought down by the treatment I received. Me aside I even witnessed her treat my parents who are in their 70s with this same attitude and other family members also staying during this same night told me they were not impressed. I had a $118 reservation that was not honored and what made it worse I was charged $190 not Budgeting that for my stay and was yelled at with Lexi staring they were busy this weekend and now that’s my price even though I had a month plus old reservation. Never experienced this type of service from a holiday Inn or anything even close and will probably never go back again unless someone actually cares enough to make things right.