Contact H&R Block Corporate

I did my taxes on your on-line program. I didn't file my State Tax's yet. Wanted to wait on them. So, I was looking at my bank statement and there was a withdraw from my bank account of $340 dollars from Comp of Dir Db Rad, which I had no idea what that was. I called my bank, and they reversed the 340 back to my account. They also said it was done by Bank of Amer by a company. So, all they could tell me, that it was State of MD. The date the money was taken out was 4/16,. I just got a letter in the bank this week, that said it was an unauthorized and processed incorrectly. They did find out that H&R Block took the money out of my account, and filed my State Tax's that I was never notified or authorized. They told me this is illegal to do. You had no right to file my State taxes without my permission. I'm speaking with my Lawyer now and seeing what we can do ,about what you did.

my tax was suspended called irs they never received it
r

I have been going to HR block for several years for my taxes. This year has been the worst service that I have experience. I even paid an extra fee for HR block to help me with any problems we might have in the event we got audit or any additional information was needed. Well to my surprise we received a letter stating that they had received incomplete documentation and I need to send them my sons 1098-T form from school because it was not included in my tax returned. I attempted to reach the representative that help me but I was told that office was closed, I was redirected to an office within my area I was redirected to Luz at Figueroa office in Los Angeles, who I connect by e-mail and send her all my documentation, she assure me that she would take care of it. I waited over three weeks to follow up, I call Luz back because I had not received nor heard back from the IRS. I come to find out that Luz was on medical leave and no one from her office was following up on her cases. I made several attempts to speak with the manager, it took an additional three weeks for that Manager Maria to call me back I explain the situation, she said she review my case and that the proper documentation was re-sent and I would be receiving a letter from the IRS in a few weeks.

I did receive a letter stating that I was it was a Notice of Deficiency because I had not submitted the supporting documentation so therefore I needed to pay the amount owed. By this point I was so upset, I felt that HR block was not doing their job, but I wanted to proceed with still making use that HR provided the service that I paid for, I called 800 number again to try to reach Maria and I was told that the Figueroa office was not close and was re-directed to Pasadena office. This time I didn't not want to handle this by phone because to much time had passed and nothing was done by HR block. I made an appointment with Andy Rodriguez at 953 E.Colorado Blvd, He was very pleasant he re-assure me that he had been in this field for many years and knew how to handle taxes problems and would make sure that I would be taken care off. I called Andy a few weeks after to follow up, never received any documentation nor follow up from Andy, I was so disappointment with his service and lack of follow through.
So I called to complaint at 800 number and was told that I needed speak with another rep I schedule another walk in appointment with Nancy Chan took the letter I received and all the my paper work for my taxes. She had my husband and myself signed a form that we give her permission to speak with the IRS on our behalf so that she can get this miscommunication sort out. She sent me an e-mail stating that she spoke with the IRS on our behalf and she would be send the 1098-T copies to provide the supporting documentation. I waited four weeks and I called Nancy and was told that she would not returned back until January of 2020. So I called the IRS to follow up and I was told that Nancy did speak with them but no supporting documentation was ever sent. So here I am I started this process with HR block back in May when I received the letter and after speak with four representative in different offices, nothing was ever done to help the customer, who paid for their services and on top of that paid an extra fee for additional coverage. HR is providing false advertisement and had not provided what I paid for nor what they are putting out to the public.

I now have to take things in to my own and called IRS make copies of my 1098-T forms and write an appeal letter because HR block could not provided the service I paid for....

I'm a very unhappy consumer....

I had a 1040 created 07/19/19. The tax Preparer is Cheryl M Zielinski. My Complaint is directed to “ Christine” who works with Cheryl. I do not have her last name or her Company title. Christine answers Phone and apparently is in charge of filing cabinet keys in which customer documents are kept. My initial encounter was an appointment I made 07/13/19 at 1003 Wolf Rd, Westchester,IL 60154 @Noon. I met with Cheryl, gave her my Tax information. We reviewed it. She said she “might” complete the return the same day and would Contact Me when return was completed. I received NO call from either Cheryl or Christine indicating tax return completion. On 07/16/19 I called 708-492-0557. This number connected me ONLY to an Office of the day-3802 S Harlem, Lyons,IL. I spoke to a Preparer, Jim who said he would try to send a message to Cheryl re: my request for my return. He gave me a corporate Tel# 800-472-5625.I spoke with Richard Coward who suggested I contact the Escalation Team@ 1-855-211-5334. The Case# 1635753 was created. On 07/18/19, Cheryl responded indicated my return was completed but I had to go to 74 E. North Ave, Villa Park, IL. An appointment for 07/19/19 was created. CHRISTINE was “yelling” in the background “make her come in today” I could not do that. Thus, the next day 07/19/19 Appt agreed. I told Cheryl I would be there between 10:00 -10:15 AM. I arrived at Villa Park location@ 10:05AM. Cheryl was there, opened door saying she was Waiting for Christine who had the Cabinet key in which my tax return was locked. Christine arrived about 10:26AM. She said hello to me and Immediately said she had Supposedly called me Saturday, 07/13/19 informing me of completed return. I Calmly explained, I received No Call, Message, Text Or email. Christine became violently ANGRY, Screaming at me that “ I WAS WRONG, she said she Had left a message at about 3:00 07/13/19 and that I had been TOLD to return to the Westchester Office when I dropped off my information. My response was that I received no message from her but was here now to pick up my return and may I please have it. Both Cheryl & Christine went to a Filing cabinet and Bantered with each other about the correct key and “how to open the cabinet. At this point, I was not optimistic about obtaining my return. They got the cabinet opened! BUT CHRISTINE BEGAN AGAIN, SCREAMING AT ME THAT I WAS WRONG TO FILE ANY Complaint. Cheryl had sat down at the desk and Christine came into the space Ranting, Raving, Screaming About my Complaints. Christine walked close to Cheryl across from where I was sitting. I began discussing the return with Cheryl and STILL, UNRELENTLESSLY, Christine was SCREAMING AT ME ABOUT 2 Feet from my face. I SAID, Please STOP and leave me Alone. Frankly, it was a Frightening encounter. Surprisingly, Cheryl did not even intervene or request that Cheryl cease her Unprofessional Behavior. Finally, Christine left the office. I briefly reviewed the return with Cheryl and gave her a $500 check made payable to H&RBlock. I have NEVER BEEN treated SO RUDELY in what should have been a Professional situation. Christine needs Anger Management instruction as well as professional ethical behavior instruction AMONG OTHER TRAINING. IT WAS DISGUSTING THAT A CLIENT WOULD BE SPOKEN TO SO VERY RUDELY. I was truly fearful that she was going to hit or grab me. I AM NOT EXAGGERATING!!! If I had been contacted, I would have picked up my Return earlier. I would like to speak with someone about this situation and know how Christine will be Reprimanded. Toni Rickards- 630-414-8862.

Can H&R Block please confirm that your tax return software system DOES/CAN NOT track who goes into a return and when?

Can I please get a reply to this?

Thanx a mil, Mike

They do not honor what they say if it's their mistake that you not pay I have to wait 90 days because somebody's up f****** more on there

Poorly trained, cannot answer about filing a 4868 as a US Citizen overseas. The last online person Edwin N just deleted the conversation because of his bad information. I do not blame the service people, I blame a lack of training and that HR Block's link from the IRS website is misleading.

My 2017 taxes where probably miscalculated by my regular accountant (who I like ;and would never wanna cause him any problems.I was notified by the IRS that I owed them 3,352 which includes a penalty of 206 dollars.So I contacted H&R Block and set up an appointment where an accountant told me it looks like someone took part of my RR retirement form from what I submitted by showing me that a staple was removed from the forms.So now I called the RR retirement board and received the missing forms ( which scares me because I cannot figure out where that form is or in who’s hands) Now I set up a second appointment and was informed that not only that they are not responsible for the late fees but they might also charge me to correct it
If this is H&H policy after 15 years of using you guys with the illusion of you guys backing your work has not only vanished but also is not a policy to keep your clients.
Not only do I feel disappointed in you guys for what I thought you where.

I came to h&r block to file my late husband's taxes. He passed away in November 2017. His 2017 taxes were filed and processed. I recieved tax slips for his estate for 2018. I brought them to h@r block. I was told that his taxes needed to be adjusted. I paid a fee of $35.00 in March. They said they would adjust everything for me. At this current date nothing has been filed. I have repeatedly come to the office to get this resolved but to no avail. His tax forms cannot be found and I can't close his file. Nobody has any idea as to where my husband's file is. I'm at a stand still. My husband's name is Leonard Linden Wylie. His social insurance number is 635 400 559. Please help me resolve this as it's very difficult for me to continue this. I need closure.

I will never be using this service again. I had a simple tax return I filed jointly with my spouse and I find out that the tax preparer did not file the 10-95A form for my spouse and her child. I called in to the toll free number and was told I needed to make an appt. Three days later I take off work along with my wife who does the same go to the tax office to be sat in front of a woman who speak severally broken English who proceeds to give me a post it note with a 800 number for the health market place that I can find online like any other person with Google and any type of IQ. So I let this go. I proceed to spend 4 hours on the phone with IRS HnR block and the marketplace figuring out that it was paperwork that we had brought when we filed originally. Now I'm mad. Set up an appt. With a call back because no office appt. Available. Noone calls for the appt. I call in to the office they answer and take a message for the lady that did my taxes. She set up an appt. For me to have her call around 2-4pm. Noone called. I spend another hour and a half on the phone to be told they can not cancel someone else's appt. To make me one for tomorrow.(Even though this was done to me twice now.) I will have to wait till Friday now..... I am beyond pissed I spent alot of money in the past 5 years for this company to do my taxes. Now they messed up and won't do anything to fix it ......Wow your customer service is horrible and you have no loyalty to hard working honest PAYING clients then you know where you can shove it.By the way I also payed for this peace of mind scam they got and what peace of mind would you have when your now days away from the deadline to get this info in and the people already paid to do it don't care....peace of mind my ass for you maybe.

Linda at H&R in Fountain inn, made an error on our 2016 return. We hired a better act. After being audited $8500.00. He found her mistake and was able to save us this money. I tried to resolve with her prior to talking to another acct. she said she put down what we told her. The problem error was in her figuring of our per dium. I’m requesting you pay us back the $1275.00 we paid the acct. that straightened her mistake up. By the way, they owe us money! Linda’s mistake cost us 1275.00 plus a lot of lost sleep! 864-498-3656

I filed my taxes and still have not received them however HR block has received full payment and has done absolutely nothing to assist me receiving my return. John lepley won't even return my calls or emails and the ladies in the office are extremely rude there seems no one will help me with my money, when I call the IRS or the helpline for HR block all they can tell me is that my money has already been deposited on March 13th which the bank that it got deposited to is that of h&R block.

I was charged 656$ for filing my taxes.

I wasn’t good and was intimidated by the whole process so I went to H&R Block bc in the past they helped me so much!!! And I never had to pay 656$ So I trusted them.

I not only was charged 656$ for the services I also owed more money to the state and government than I ever had to before without getting anything back. I found it weird but like I said I didn’t know how to file my own and how it went so I believed the women who helped me.

I decided I would do my own taxes this year bc I was low on money as it was. I used turbo tax and used paper work from my 2017 year to help me through the whole process. What I found was really annoying bc there were things that could have applied to lower the price of what I would owed the government.

I paid TurboTax 189$ to file everything.
I owed the government 225$ and nothing to the state But my return from state was 250$
My income went up by 5000$ from the previous year and there wasn’t anything different as to my deductibles and how my lifestyle was.

So I’m the end I lost 1000s if dollars to a company I trusted. I paid h&r more money I paid the government...that isn’t normal and ridiculous. I wasn’t told the price until the end and so what could I do. Say no. No that would be inappropriate and rude. But I should have been told the price from the beginning. I told the women who I filed with that I had never had to pay that much or anything close to that in the past and she just shrugged her shoulders and said well that can’t be true.....

I visited the location at 148 West Drive,Brampton on February 23/19 to have my tax return done. My refund was calculated at $11,700.00 and the lady doing my tax questioned if I will be getting a ck from CRA or direct deposit, at the time I did not pay attention to her questions, but she told me a few times don't look for the money until July or August. On April 4/19 I received a letter from CRA dated March 28/19 that they had reassert my tax return and the refund is now $11,900.00 and money will be deposited to the account on file. On April 5/19 I called CRA to ask when will I get the money into my account. CRA then told me the deposit was already done, I explained to them I never received the deposit and asked to confirm my account and was told on March 20/19 I called and changed my banking information from a Scotia bank to a CIBC account,which I never did. I questioned CRA how can they let just anyone gain access to my account then CRA said the person calling had all my information. Anyone who ever called CRA knows they ask the usual questions your SIN#,date of birth, address, in addition they ask who did your returns, where did you work for the filing year, what is your filing year gross earnings, what is on Line 404 of your return and what is the refund stated on your return. As the CRA agent said only myself and H&R Block knows this information. Immidately CRA placed a trace on the funds and strted an investigation they also advised my to make a police report claiming fraud which I did. I also went to H & R Block at 148 West Drive and met with the manager and told him about everything. He was rude and asked me to leave which I did. I then called and left many messages asking him to please call me but he never called me. I have how met with my lawyer and will be contacting H&R Block with fraud, identity theft, theft of my tax refund, stress and anything else I could charge them with. Everyone must be very careful as only H&R block knew how much I was getting and all the answere to the questions to go pass security, one must think with all the personnel information they have on the public the staff can take out credit cards, loans basically do anything with the information from the public

I am hot at all happy with this company and will take full pleasure in letting everyone know what happened, I will be contacting every radio station, tv news and YouTube. This is very unaccepted

I had my taxes one for $230. i was told my newly purchased home as well as other thinks like local taxes were irrelevant to my file. My return claim was filed, and denied over night. it was explained to my by the preparer that i was to come in and sign off, so I looked for help else ware!! A personal preparer told me to ask for my documents, and a refund, and to never go back. I called my local Madison OH. office ware I had done my prep and asked for a refund. After a ridiculous arguing match w a preparer the manager came on the line. He insisted i sign off on his return and file. I refused and demanded a refund. he said Fine!! and slammed down the phone. I called back to no reply... An hour later the manager called me stating a refund would be mailed if I return the H&R packet I left with. The office has since been closed! No one has reached me! NO check has arrived!

Well let's say I was supposed to get 187 back and I told them to take your 55 out that she told me she was going to charge me no not that I not only get no money you said that you put money in my account which is a lie and you try to say you sent me a check another f****** line thank you for f****** me for my 187 f*** you and the horse you rode in on n***** f****** service never not even a point one f****** rating f*** you and I hope you choke on it

Block accountant, Nancy Wang, did not discuss or explain charges ($900+) and did not make all deductions allowed including One Time Homeowner’s Sales Exemption. Paid several thousand state & federal taxes, no explanation and incorrect personal address (corrected after filing).
IRS. $24,543.00 paid
CA. 8,524.00. “
HI. 2,051.00. “
Ms Wang has made herself unavailable.
559 38 3851
Stuart Read
801 So. King. St #4110
Honolulu, HI 96823
Cancelled your FEE PAYMENT, will reauthorized after full review of this unacceptable reporting and is corrected.
Thank you

Tax preparer was James Rouse out of Flint office on Dort Hwy and Court Street. First appt. I waited 30 min due to some confusion with computer system. Then a 5 min call was taken during my session after already waiting 30 min. I told Mr Rouse I'd be filing W2 along with home heating credit. He failed to inform me that everything must be sent all at once. My W2 was lost. Had to file amendment. IRS is now requesting further info concerning heating credit. Still have no idea when I'll receive a dime! Office I went to is only open for 45 min appt slot so can't even go back for help. Mr Rouse needs to retire. Inept doesn't begin to describe the horrible service he provided me!!

I moved from Indiana to South Carolina and filed my 2016 taxes at H&R Block; trusted tax preparers at this company for all my tax needs since I started filing my taxes. Recently the IRS sent me letters saying that I didn't file all paperwork and I owe$9000 for late fees, fraud, and interest. I understand that I owe the taxes but the H&R Block 3742 Ashley Phoshate Rd. North Charleston, S.C. 29418 should pay all charges that has accumulated since they misplaced some of the paperwork I took in. I take all paperwork in every year and I paid this passed year when I moved back to Indiana. Thank you for time and hope you can assist me with this issue.

I was running late on filing my taxes this year so I went to the closest HNR block. We had 3 W2s and a standard deduction and HNR charged me $673 for my taxes. Since they did not mention the fee beforehand and went ahead and e-filed the taxes I was forced to pay the fee. Beware of this place. I feel like I was put in a spot and forced to pay much more than I should have.

Location - 922 Market St Philadelphia PA 19107
Tax Consultant - Cindy Moss

I had a local H&at Block file my Deceased Mother’s taxes several months ago. Susan, who did them told me there was a problem filing for the state of CA and she was going to mail the forms in. Well over a month later I called to see what the status was with CA Return and she said she “dropped the ball” and never mailed it! She said she would “mail it right away and call to let me know it was done.” I have still not received that call and today is April 15th! I have left 2 more messages for her, with no response. We are trying to wrap up my Mother’s Estate, and Susan is the only thing holding it up! Why am I PAYING someone else to complete a job that has NOT been completed? Now I fear penalties for being late. How am I supposed to know that she completed her job?

The manager at the Window Rock, Arizona location has no clue how to run an office. I dropped of my W2 last week scheduled an appointment with my regular tax preparer. I arrive 20 minutes prior to my appointment time today, and told I have no appointment! I ask the manager I saw you last week, you scheduled the appointment what happened? No explanation, she pretty much blames it on her coworker, no apology, no responsibility what so ever. I have always come to location to have my taxes done and received excellent service. Said to say not this year!

Last year I had my tax at hr block they were done wrong IRS taxes were not done nor newyork state were done the lady o ly did new jersey.so I came back this year and they were amended..last year I got the insurance when it was time to pay me the insurance they short change me by 314.00 dollar tell me nj tax own me 300.00 and state the nj taxes were amended a second time I try to ms norma about my second amended I left a mess never received a call back yet

While your offices do not open on time (7 AM CST), after getting a representative, they are unable to help or provide proper technical support. My downloaded software won't open (It crashes at opening) and I can't convince anyone to get me to a technical IT specialist that can help me fix this issue.
I can be reached at 612.396.6428.

I just retired and moved in with my elderly mother. She mentioned that HR&BLOCK
did her taxes. Its just around the corner so I went there to have taxes done.I know taxes are pretty inexpensive these days. Long story short I was SHOCKED when she charged over $250 to have my taxes done. I was NEVER told until we were TOTALLY finished how much it would cost .IT WAS NEVER DISCUSSED. I could have taken them to a library or senior center and had them done for almost nothing. I am just sick about this especially when I read that pricing was suppose to be discussed AHEAD of time. I think I should get my money back. Rita Moon

H&R Block over charged services and I bring evidence that the charge has been paid and they send me a case number and an email apologize and clarify and that in 10 days I will receive the refund of the over charge and it has been a month and I didnt received anything. I call to the client service and nobody can help because they dont know anything and same in the office.

I have decided to use H & R Block to do my 2018 income taxes. I was not satisfied with their services at all. I'm very upset.

First of all, the person who had done my taxes was not professional. I had to help her with some printing issues she had on her computer. I was told to come back another time until the computer was fixed. In the meantime, the employee of H & R Block tried to reach out for help from her IT department without success. As I had to return a second time later that day, the printer was working. Since I was getting a refund from the Federal Government of Canada, I was not given a choice on how to receive my refund. A H & R Block Visa credit card was the only option I had to take in order to receive my refund. H & R Block didn't know how to submit my refund on this Visa credit card as I began to worry. I had to wait 3 weeks in order to use this H & R Block visa credit card ! I was charged $ 150.00 CAD + $ 19.95 CAD extra for this service including deposit and handling charges that they didn't accounted for !! I called head office 3 times and file a complaint. Since then, I"m still charge with these extra charges that was not aware of. I"m no longer going to file my taxes with them.

The Upfront pricing is Bullshit!!!!! They had the prices posted, but hald I known it would cost 450.00 to file my taxed I wouldn't have filed with H&R Block on Shelby Street in Indianapolis, Indiana.

I made an appointment with the H&R Block in Mainz Germany. I spent 20 min with them and took their advice on filing. They were “so busy” that they sent me away to work on my taxes. This consisted on filing a 1040X and then completing the paperwork. Three days later I received a bill for $354.00. When I went in to finalize my filing they did not even have the courtesy to help me electronically file or even show me what exactly they did. $354.00 for what? I would like to here back from management. This is unacceptable.

HELEN QUINTA SCHENCK
qschenck@comcast.net
7307 WESTMINSTER COURT
UNIVERSITY PARK, FL 34201

April 2, 2019

To: H & R Block Complaint Dept.

Subject: H & R Block Complaint

Gentlemen:

I have been an H&R Block customer for over 10 years and have never experienced a major problem until now. I use a desk top computer, Microsoft, Windows 10.

April 2, 2019 8:30 am I completed H & R Block 2018 FULL VERSION TAX SOFTWARE DELUXE FEDERAL AND STATE. The finished report was ready to print……..it did not print for mailing, This is what was printed on top of my printed tax forms
“DRAFT FORM - DO NOT FILE. Final form will be available through a program update.”

Following the directions on the screen I hit the update button over and over again…to no avail. I called the 1-800-HRBLOCK (800-472-5625), reached a lady agent. I answered her questions and she proceeded to direct me to hit keys for over an hour until she finally
said “she was transferring me to someone else who could help me. The diskette was faulty and H & R Block has problems with this program and I could not make updates on my computer because it has an outdated Federal Verification #3901 and THE CORRECT CURRENT ONE IS #8301.”

The agent continued hitting keys into her computer and requesting me to do the same to update the software. Her actions took up a lot of time to try the things an agent does, only to end up with me not having access to the internet. At this point her directions left me with a totally unfamiliar screen and no internet connection. I could not open anything. In the lower right hand corner of my screen was a picture of an airplane, I was in airplane mode. I had been deleted from the internet. She said “she was transferring me to someone else. She did not give me her name. It was now 11:00 am. I started working with her at 8:30 am.”

At 11:05 am the new agent was a gentleman who struggled to unravel this computer software and hard drive problem. Nothing worked…was with him over an hour He could not fix the problems and hung up after 12 noon, leaving me hanging with no internet connection. He did not give me his name.

12:30 pm I called Computer Doctors my technical assistants and explained I was in airplane mode, with no internet connection because H & R Block agents attempts to fix a software problem. They told me a technician would be at my home by 3:00 pm.

12:45 pm I tried once again to see if H&R Block could solve these problems. I called 1-800-HRBLOCK (800-472-5625) explained about the faulty 2018 tax software. When I reached the next agent she applied a case #1596363 only for her to say “I was in the wrong department” and transferred my call to someone else. I held on for twenty minutes, no one answered. I hung up and waited for Computer Doctors. This was an exhausting day.

3:05 pm Computer Doctors arrived. Technician: Brad Here is his diagnosis & Solution.

“Problem: Couldn’t print using H&R Block software…called for support, they (H&R Block) remotely connected and somehow after the network connection was lost and in permanent airplane login credentials to the pc were changed as well. PIN was removed and password changed …was able to rollback computer to previous day undoing changes made. “

“Solution: Was able to update feature. Had to change the screen resolution to allow the print button to be seen. Software does not scale to the screen resolution. Left computer as max resolution. Updated the Microsoft account password. “

He was here 1 hour and fifteen minutes cost rate $99.00 per hour. He put me back on the internet.

I am requesting reimbursement for the defective diskette and the cost for Computer Doctors house call. I am not responsible for the cost of 2018 tax software which is defective or the technical assistance required to clean up the technical problems created by H & R Block’s agents.

Attached are copies of the invoices
2018 Tax Software, Deluxe + State $48.10
Computer Doctors technical assistance house call $123.75

H&R Block

H. Quinta Schenck,

Thanks for purchasing H&R Block 2018 Deluxe Federal + State. You’re on your way to getting your maximum refund -- guaranteed.

Name: H. Quinta Schenck
Address: 7307 Westminster Court
University Park, FL 34201

Product: H&R Block 2018 Deluxe Federal + State
Product: H&R Block Tax Identity Care: No
Credit card: xxxxxxxxxxxx4021
Price: $44.95
Sales tax: $3.15
Total: $48.10

COMPUTER DOCTORS
1 / 1
Invoice No: 2127
Date: 04/02/2019
Bill To: Helen Schenck
qschenck@comcast.net
7307 Westminster Ct
Bradenton, FL 34201
Invoice
PO Box 1667
Palmetto, FL 34220
(941) 739-3600
Problem: Couldn’t print using. H&R Block software - called for support, they remotely connected and somehow after that network connection
was lost and in permanent airplane Login credentials to the pc were changed as well. PIN was removed and password changed

Solution: Was able to rollback computer to previous day undoing changes made. Was able to update software using the auto update feature.
Had to change the screen resolution to allow the print button to be seen. Software doesn’t scale to the screens resolution. Left
computer as max resolution. Updated the Microsoft account password

Description Quantity Rate Amount
Hourly Rate 1.25 $99.00 $123.75
Payment Details
Credit Card
Subtotal $123.75
Total $123.75
PAID $123.75
Balance Due $0.00

HELEN QUINTA SCHENCK
qschenck@comcast.net
7307 WESTMINSTER COURT
UNIVERSITY PARK, FL 34201

April 2, 2019

To: H & R Block Complaint Dept.

Subject: H & R Block Complaint

Gentlemen:

I have been an H&R Block customer for over 10 years and have never experienced a major problem until now. I use a desk top computer, Microsoft, Windows 10.

April 2, 2019 8:30 am I completed H & R Block 2018 FULL VERSION TAX SOFTWARE DELUXE FEDERAL AND STATE. The finished report was ready to print……..it did not print for mailing, This is what was printed on top of my printed tax forms
“DRAFT FORM - DO NOT FILE. Final form will be available through a program update.”

Following the directions on the screen I hit the update button over and over again…to no avail. I called the 1-800-HRBLOCK (800-472-5625), reached a lady agent. I answered her questions and she proceeded to direct me to hit keys for over an hour until she finally
said “she was transferring me to someone else who could help me. The diskette was faulty and H & R Block has problems with this program and I could not make updates on my computer because it has an outdated Federal Verification #3901 and THE CORRECT CURRENT ONE IS #8301.”

The agent continued hitting keys into her computer and requesting me to do the same to update the software. Her actions took up a lot of time to try the things an agent does, only to end up with me not having access to the internet. At this point her directions left me with a totally unfamiliar screen and no internet connection. I could not open anything. In the lower right hand corner of my screen was a picture of an airplane, I was in airplane mode. I had been deleted from the internet. She said “she was transferring me to someone else. She did not give me her name. It was now 11:00 am. I started working with her at 8:30 am.”

At 11:05 am the new agent was a gentleman who struggled to unravel this computer software and hard drive problem. Nothing worked…was with him over an hour He could not fix the problems and hung up after 12 noon, leaving me hanging with no internet connection. He did not give me his name.

12:30 pm I called Computer Doctors my technical assistants and explained I was in airplane mode, with no internet connection because H & R Block agents attempts to fix a software problem. They told me a technician would be at my home by 3:00 pm.

12:45 pm I tried once again to see if H&R Block could solve these problems. I called 1-800-HRBLOCK (800-472-5625) explained about the faulty 2018 tax software. When I reached the next agent she applied a case #1596363 only for her to say “I was in the wrong department” and transferred my call to someone else. I held on for twenty minutes, no one answered. I hung up and waited for Computer Doctors. This was an exhausting day.

3:05 pm Computer Doctors arrived. Technician: Brad Here is his diagnosis & Solution.

“Problem: Couldn’t print using H&R Block software…called for support, they (H&R Block) remotely connected and somehow after the network connection was lost and in permanent airplane login credentials to the pc were changed as well. PIN was removed and password changed …was able to rollback computer to previous day undoing changes made. “

“Solution: Was able to update feature. Had to change the screen resolution to allow the print button to be seen. Software does not scale to the screen resolution. Left computer as max resolution. Updated the Microsoft account password. “

He was here 1 hour and fifteen minutes cost rate $99.00 per hour. He put me back on the internet.

I am requesting reimbursement for the defective diskette and the cost for Computer Doctors house call. I am not responsible for the cost of 2018 tax software which is defective or the technical assistance required to clean up the technical problems created by H & R Block’s agents.

Attached are copies of the invoices
2018 Tax Software, Deluxe + State $48.10
Computer Doctors technical assistance house call $123.75

H&R Block

H. Quinta Schenck,

Thanks for purchasing H&R Block 2018 Deluxe Federal + State. You’re on your way to getting your maximum refund -- guaranteed.

Name: H. Quinta Schenck
Address: 7307 Westminster Court
University Park, FL 34201

Product: H&R Block 2018 Deluxe Federal + State
Product: H&R Block Tax Identity Care: No
Credit card: xxxxxxxxxxxx4021
Price: $44.95
Sales tax: $3.15
Total: $48.10

COMPUTER DOCTORS
1 / 1
Invoice No: 2127
Date: 04/02/2019
Bill To: Helen Schenck
qschenck@comcast.net
7307 Westminster Ct
Bradenton, FL 34201
Invoice
PO Box 1667
Palmetto, FL 34220
(941) 739-3600
Problem: Couldn’t print using. H&R Block software - called for support, they remotely connected and somehow after that network connection
was lost and in permanent airplane Login credentials to the pc were changed as well. PIN was removed and password changed

Solution: Was able to rollback computer to previous day undoing changes made. Was able to update software using the auto update feature.
Had to change the screen resolution to allow the print button to be seen. Software doesn’t scale to the screens resolution. Left
computer as max resolution. Updated the Microsoft account password

Description Quantity Rate Amount
Hourly Rate 1.25 $99.00 $123.75
Payment Details
Credit Card
Subtotal $123.75
Total $123.75
PAID $123.75
Balance Due $0.00

Tax preparers Sherri Wells AFSP ay H and R block totally screwed up my taxes. I specifically ask that the onjured spouse form was completed before sending off my federal . Come back to pick up paperwork she did not even complete it. Second after paying and sending my efile i look through my paperwork and she Gave all the credits to the non injured spouse. I called to the H and R block and filed a complaint with her manager

The representative that I tried to work with had limited facility in English but I wanted to give her another opportunity after the terrible service for tax year 2017. No improvement, actually worse because she again could not find " date of birth" on my military identification card. Still had issues reading typed letters from charitable organizations. Adequate data entry. This year, 2019, H&R Block has new forms that require both filers' signatures but this was not mentioned until the tax forms were completed. When I returned the next day with my spouse's signature on their form the representative was unavailable and no one would sign in her stead. Ultra inconvenient, so I sent a copy of all the H&R Block forms to the local office with cc to corporate headquarters via registered mail. Time to find another tax preparer.

We have been coming to the same place for a few years and the same lady at the front desk makes us feel terrible with the way she speaks to us. Not only are we the only ones not addresses with customer service, when asked for our personal information does not explain why she needs it. It makes me feel very uncomfortable with this place having my information. I booked the appointment online After the initial sign in she complained that I was with my partner but as the information shows I am common law and was making the initial appointment but clearly stated my significant other would be with me. As soon as we sat down, an email was sent to me cancelling the appointment. So, already upset with this lady I asked why I just received an email...her supervisor was there and both instead of apologizing gave me unprofessional looks along with saying they are not responsible for online bookings and it’s not their problem but the appointment is still booked and I should call the number online. At this point I walked away as non of what they were saying made sense. As others came in the door thought they were picking up the customer service so at least others were not treated as we were.

We were told we would receive a refund of $5,278.00 and paid $328.00 for a service fee. Left office, got home later and was told there was a "glitch" in the H&R Block calculation software. Since taxes already filed, we had to write a check to the IRS for $1374.00. Home office sent us a refund of $130.00, insulting!!! Went to office and agent had manager sit in, when I asked for a refund of the $328.00 minus the $130.00, we were told they didn't charge us the $100.00 amendment fee. This was not our fault! Never. Ever. Again.
Do not use H&R Block, 2625 Lawndale Dr, Greensboro, NC 27408. And the agent was Jeannie B Fisher.

I filed my taxes with h&r block I paid for a representative lawyer to represent me if the irs start harassing me about anything. It is the tax preparer that approved an advance for me and lied to me how much money I would be getting back on my tax return then said I was approved for the advance. I receive the advance and in a week or two later I came back to file my taxes it was a scam. I never was getting that money I was approved by the loan for because I did the advance before and by my pay stub I show them I get approved. How did I get approved in the first place, the representative lawyer I paid you for against the irs I need them to represent me on this scam saying I have to over pay my refund.

Linda Mang took over a year ( 15 weeks prox.) to cancel my corporation at the Liberty Plaza, Erie,Pa. site. She asked me if I cared how long it took and I did not care. However I didn't realize it was going to cost me another $500.00 to complete the cancellation in 2019 after the 2018 cancellation.

I purchased H & R Block software, completed it, then had the local H & R Block office review it. I needed to review an additional tax form before filing. I was directed to H & R Block web site and somehow ended up online for online tax return preparation, even though I already did it with the software. I was unable to reach a representative to cancel that online tax return and could not cancel it. I do not want to pay for it. Please delete the early start of that online tax return. Thank You
It's extremely difficult to reach an representative to remedy this problem.

Hello, I spoke to your corporate office some time ago because my 2016 taxes was done incorrectly by my local HR block and they would not take responsibility. I only assume you spoke to them and then I received a call from the person who runs that office Melisa Radeke and she stated that her office would file the amendment and that they would pay any late and or penalty fees. I had been waiting and waiting and waiting on the answer from the IRS office about my amendment and checked with Priscilla Harris as to why I hadn't received any notification yet. Priscilla apparently contacted the IRS and they stated I would receive something in 2 weeks. A few months went by and nothing but I did receive a letter stating that HR Block would not be taking any responsibility nor pay any penalty or late fees. I thought this was a mistake since Melisa had already stated the would so I ignored the letter thinking that maybe it had been sent out in error. So since I hadn't not heard back from Priscilla or the IRS I email Priscilla again only to receive an email back stating that if I had any questions going forward to contact Melisa. She has not or will not call me back!!

Can someone PLEASE explain to me WHY I am being treated this way? I have NEVER not paid my taxes nor EVER not filed nor been in trouble with the IRS! The ONE and ONLY time I went to company to have my taxes done they not only do them WRONG but because of their mistake I end up owing more then I should and on top of that end up with late or penalty fees and be given the biggest run around and lied to!

Please contact me and explain to me how the corporate office would want or continue to employee someone who would do this to a customer!
Thank You
Cindy Lapine
628 Sugar Brook Dr
Temple, Tx 76502
512-797-7902

Droped off my tax documents at one of the offices that had prepared my taxes previously and was notified that the preparer could not do it and it was transfered to another office. Was assigned another preparer and months went by without any progress. After 6 monthes of emails and office visits the agent was incapable of doing the return!!!!!!!

As a reuslt I was sent over $5,000.00 worth of penalties and fines from the IRS.

Filing a complaint and hoping they Fire the Preparer and paying the fines!!!!!!

Dear Corporate Office of H & R Block:

My name is Yvonne Howard. I have been a customer of H & R Block for a very long time. I love all of my previous tax specialist, but today my son and I walked out of H & R Block very disatisfied. I had an appointment at the tax office of the Imperial Plaza in Clinton Township, Michigan, to meet with Sotira Rrumbullaku. When my son and I arrived at the office for my appointment, Cynthia Zalewski came out to the desk and told us that we would be meeting with her. I asked what happened to my appointment with Sotira, and she then explained that Sotira had a family emergency and would be out of the office for a while. So we met with Ms. Zalewski. Ms. Zalewski, while doing our taxes, was very quiet. I had to ask her at one point to explain what she was doing. She never explained anything (which is what I am used to at H & R Block). Also, I drove for lyft on last year but did not know my mileage for last year and I didn't have any receipts. Ms. Zalewski replied with a disrespectful attitude, "well then I guess we won't be able to do any mileage." She even turned and stared at me in a disrespectful manor because I did not have any gas receipts when driving for lyft on last year. After a while of dealing with this disrespectful behavior, my son (openly) suggested that we leave and come back later to meet with someone else. He did not want her to do his taxes either. So we left without getting our taxes prepared. Once again, Ms. Zalewski was very disrespectful and I am writing to ask that Ms. Zalewski be reprimanded for her behavior?

The following is my telephone number and email address, as well as the address of the office of The Imperial Plaza, where Cynthia Zalewski works.

My telephone number is 313-740-8777, and my email address is: yhow_rd@yahoo.com.

Cynthia Zalewski
Senior Tax Analyst
Office Manager
Notary Public
41751 Garfield Rd.
Clinton Township, Michigan 48038
586-416-2320
cynthia.zalewski@tax.hrblock.com

I look forward to hearing from someone at the corporate office of H & R Block soon.

Thank you,

Yvonne Howard
Saturday, March 2, 2019

Form 1040 worksheet does not add correctly for 4a IRAs, pensions, and annuities although the taxable amount in 4b is correct. I have less gross income showing than the taxable amount which potentially could cause an edit failure at the IRS.

Contacting a person using your HELP automated system seems impossible.

I have used H&R for 20 plus years and this is the my complaint.

My name is Benjamin Davis I filed my taxes this year the last week in January and I had a lady by the name of Gail wasingham and I believe she done my taxes incorrectly there was a one thousand dollar difference in my taxes from last year and everything was the same I don't believe I received my full child tax credit, and she did not explain anything to me nor did she show me, your ad on TV says 2 monitors one so I can see, that did not happen , I was completely lost at the end and couldn't believe what she took time to explain to me which was the charge for my tax preparation which blew my mind $ 409.00 dollars I was stunned, and couldn't do anything about , do u realize how much of my refund that takes away from me? It's alot alot, of money I could dearly use, I am a repeat customer also, I can promise u this I will not be doing my taxes with H&r block ever again, unless something is done about this,( I know I'm just a nobody to u and your company and will never receive a response to this situation that happened to me, I have been trying for over 25 days to have someone look into this) but I guess u got what u wanted which was a huge portion of my tax return...very unsatisfied customer... Thanks.

We filed our taxes last night with Mr Frank Pickel. Mr pickel was the best tax preparer I have ever had and the front receptionist, Charlotte I think was her name, was as sweet as an as a pear. The reason for this complaint is the office manager was absolutely out of line! Mr Pickel asked her a question about one of the forms and just helping him out she was rude and just putting him down she is just an awful manager from my standing point. When Mr Pickel asked me how much of my HSA had been withdrawn Lynann Mooney got in my face in an intimidating manner saying that the IRS would ask me about it and if I cant prove that I used it for the purpose of the HSA then I would be penalized. As I was trying to recall how much exactly I had refunded to me out of the account, Mr Pickel asked us if we used it all on medical expenses. That is when Lynann Mooney pushed herself off the desk out of my face and said "I don't think she did", and she just stormed off. We then told Mr Pickel that it was what we thought was $300 when we got home we was able to find the refund amount in the email finally and it was $14.16 that was refunded to us. It was refunded last month and we have the bank statement to prove it. Had it not been for Lynann Mooney being so extremely harsh on not only us but also Mr Pickel then we could have been calm enough to have given the correct information. We was going to exchange words with Mooney before we left but she left after she treated us so horribly. We was flabbergasted when we was told that she was the office manager! Mooney has no people skills at all and in my opinion has no business being in customer service. We was so flustered by our treatment we could not even have fun in the cubical like we had been, we all just shut down after the treatment she gave us. Before we left Mr Pickel thanked Mrs Montgomery for keeping her composure during Mooney's rant. Mr Pickel was able to lift our spirits and we did end up going home to our son in a much better mood all because of Mr Frank Pickel.

I made an appointment for Sunday 2/17/19 at 4pm (and there was also an option to schedule for 5pm).

The Friday before my appointment the office called me and requested I drop off my paperwork in order for them to expedite my process and be ready on Sunday. While on the phone they consistently asked me to change my appointment to 2pm or 3pm. I let them know I could not because I work. “IF” I got out of work on time I could possibly make it by 315-330pm but I prefer to keep my 4pm appointment to be safe. The lady immediately said ok perfect I will schedule you for 315pm. I again repeated myself and let them know I wanted to keep the 4pm appointment. They said I could not keep that appointment because they are closed at 4pm. I let them know the website offered 5pm, why would it offer 4pm and 5pm appointment options if they are closed and 3pm is the last appointment. She stated they only stay open that late if they have clients. I asked am I not a client that will be there at 4pm? She soon dropped the topic.

I took time off work and dropped off the paperwork. While at the office they told me again the issue with having a 4pm appointment and were again trying to force me to change my appointment. I again let them know 315-330 is earliest I could make it IF I got out of work right on time and there was no traffic. She said ok. I left my paperwork and less than 10 minutes later I received a text message saying they were confirming my 3:00pm appointment. They changed the time even after I told them not to.

I leave early from work to get to the office on Sunday at 2:55pm fearing I will miss the new appointment time and have my appointment canceled.

After waiting at the front desk for 3-4 minutes before someone came to the front, I let the person know I was there for my 4pm appointment. They said “it’s only 3pm”! I rexplained the entire situation and they said they will have to see if someone is available to see me or not.

I soon got sat with Suzanne Kwan. She pulls out my paperwork and says there is no way she can help me. She says she doesn’t understand my situation, doesn’t know what a 1099-k is, and can not do my taxes. She states she just opened the file right now even though it had been available to her since I dropped it off previously like they requested. She stated repeatedly to every question I had that the only person qualified to do my taxes is the person that did my taxes the year before and that that person no longer works there. She constantly brushed me off and tried to give me that persons info. It should be noted the office was empty other than the employees that were there. It was obvious mrs kwan did not want to do my taxes and was trying to rush me out the door and brush me off onto someone else another day. I asked her is there anyone in this office (if the 3-4 employees still there) that is qualified to do my taxes. She said abruptly “no”. It was clear at that point nothing was going to get done and she didn’t care. I do not understand why if she legitametly is not qualified to do taxes why would they have scheduled her with me.
I called the person who did my taxes the year before who now is a manager in another district. She was able to call the office and get the employees to take me back in and schedule me with someone qualified.
The employees let me back in and scheduled me for Tuesday at 630pm (I have to take time off from work and schedule an extra employee to cover my shift to make this appointment but agreed to the appointment).
On Tuesday at 5pm I get a call stating my tax professional won’t be able to meet with me. I let them know I do not have any preference at all who I see. Anyone that can do my taxes is fine. I am missing too much work and it is costing me too much money to hire employees to cover me. They said they will call me back and reschedule again.
This service has been unbelievably disappointing.

I have joint.custody of Montana my little girl .I don't pay child support I have her over half the time ..my problem is me and her mother take turns claiming her every year .when it's my turn I can't do it unless she's there and signs .but she can go in to your place and do it with out me that's sexist .you won't equal rights how the hell is that right .you automatic figure a man don't raise his kids and it's the woman .

I filed online and received my tax returns via direct deposit, This all occurred last week.

1. The online program does not allow any way to claim my Mortgage insurance Premium.
2. the day after I filed I received a W-2 I had forgotten to enter, so I am trying to file an Amendment online.
3. The first question says it appears I have not yet filed my return online, even though it shows online that I did. .
4. When printed several forms said not to file as the forms are apparently not approved for filing via mail.
5. I decided to take my amendment to an HR Block Office in Parker Colorado, and Ruth said she could review and prepare my Amendmentg for mailing with the correct forms for under 100 dollars, but could not do it until mid week. I called Castle Rock and they said they could do it for 29.99.
They were both aware (I have emails) that I prepared the amendment online. Being an amendment I wanted HR block review to ensure everyting was dress right dress. I emailed all my documents to the Castle Rock Location last Friday. They forgot about it so I called back on Monday as the Monte was not working over the weekend. Monday another person reviewed what I sent and said they could not do anything as It was not in their system. He said I had to download all the forms and enter manually.

I have been doing taxes through H&R Block for the last Twenty years, and this makes me want to never use H&R Block again. After many hours I Am no further along getting my corrections made or getting it filed.

Please call me to discuss.

Darrel Hart
720-880-8835

After completing my 2018 tax return forms, my check for payment for the service was refused.
I understand it was Telecheck that did the refusal, but you subscribed to Telecheck. The grounds for refusal were completely baseless. The manager at my bank we incredulous.
At that point, who knows more about my financial affairs that HR Block. You look so silly as a result.
Great way to treat a customer!

Worst experience ever. 4 o’clock appointment and it’s now 5. The preparer acted as if she didn’t know she had the appointment. Said she had to eat. Ridiculous, rude, and unprofessional. Will not return here ever. And will tell all my colleagues and friends to choose another location.