Jack In the Box Complaints Continued... (Page 4)

I was at your Yorba Linda Jack in the Box on Imperial hwy 8/7/18 @ 9:49 am drive thru.
Annie employee. She handed me my coffee, which she didn't put the lid all the way on correctly. Coffee went all over my car (inside and out) & all over my pants and left footproceeded to burn my leg & foot. I informed on she burned me. Annie said "I'm sorry."
She never offered me napkins or a rag. I was frantically pulling off my sock to stop from furtheburning of my foot.
I couldn't believe she then handed me another cup of coffee FILLED TO THE RIM.
I went inside spoke to asst. manager, (Jackie) ask for a bag of ice to stop the burn from getting worst. Ask her who i would need to discuss the incident of the injury, cleaning of my car & clothes. She said I would have to speak with the district manager Jonathan Galves tomorrow.
I left my name and number requesting him to call me. I beverage hear from him today.
So will you please have your general manager call me tomorrow 7/9/18 so I can file a claim for Injury & damages.

ROSE GILLESPIE
714-308-6705

I pulled up to the drive through and was told they cant serve any food for 15 min. Then they served another car. I think these employees were racist. I hate that we had to go elsewhere. I hope there is a feasible resolution.

TERRIBLE CUSTOMER SERVICE!!! I pulled up to store 532 on Madison Ave in Sacramento drive through, told her what my order would be. She said speak up because I can't hear you. So I raised my voice and repeated the same thing, I tried to raise it a lot because there was a landscaper using a loud blower right next to the store. Then she told me "don't yell at me" and "I will not take your order because you yelled at me." First of all, she ASKED ME TO SPEAK UP. So I did. Then I called the store number and got her. Her name is Janeth. So I asked her why is she not taking my order because all I did is what she asked me to do. Then she told me "ok pull up to the window, I'll take your order." Got my order, there was no receipt. Which I have to ask for almost every time by the way, they never just give you your receipt at this store. She said "oh, my machine is not printing, can you pull up to the front and walk in and get your receipt from the front?" Seeing as all this took 15-20 minutes and made me late for work I said no, please either take a picture of it and send to me or figure something out. So she got me my receipt finally. Then I tried to submit a complaint via phone, but none of the 7 numbers that I called let me do that, most of them either hung up or redirected me to "go to the website". When a person is driving, going to a website is not really an option. If this doesn't get fixed, not only will I never go to Jack in the Box again, but I will pass the message on and make sure that none of the people that I know do. Being a Real Estate professional, you can bet that I will pass my message to LOTS OF PEOPLE.

When I arrived the two boys working were in the parking lot smoking. They told me to roll down my window "we are taking a 10-minute break, you can wait or leave". I KINDLY said that I could wait. The kids told me that I needed to park, rather than go in the drive thru. I went in the Drive-Thru to look at menu. After 8 minutes one of the boy's voice came through the microphone and said "we are taking a10 minute break I need you to park in the parking lot you can't be in the drive thru, it causes sounds in my headset. Disrespectful and turned me away. Lost a costumer.

I visited the Jack in the Box location at 2095 N HIGHWAY 67 FLORISSANT MO 63033, on June 18th around 06:10am, and was told I could no longer order the same breakfast sandwich that I have been ordering for the past 5 years (egg and cheese croissant). Per management from now on I can only order a supreme croissant with no meat to pay more, once again per management. I should not be penalized for not eating pork or not eating meat, just so that a store can make more money is unheard of. Once I said I would contact corporate I was told ok, just do that. So then I proceeded to call to speak with a manager and was told its not a big deal, and hung up on immediately. This is just ridiculous, and for a store who constantly get orders wrong, employees hang out on the parking lot, and the only time the order is hot is when you order a traditional sandwich without an ingredient to make sure your food is hot. I visited other locations and they state that they have never heard of this being a problem only this location above makes this decision to get more money from paying customers?

yes I went to the jack-in-the-box on east main street and I have a services dog and your security told me that I had to put service dog outside or had to show him paper work and that is against law I don't have to nobody her paper work then he told me I didn't get my dog out of there he would kick my animal this is not the first time that he's done this to me he should not be working at your store cuz I've seen him harass the custmers

I am not sure if there was new staff at this location, Normally in most cases I order a sourdough jack, this time when I ordered it the bread was not toasted, just plain bread and curly fries were over cooked and looked like the bottom of the scraps. The wait in line in drive thru took a long time, Normally it goes fast and food is satisfying it's frustrating when you only have a 30 minute lunch and don't have the time to go back and return your food. thank you.

I went for breakfast on 5/9 and went thru the drive thru. I purchased $15.47 with my debit card. there was a young girl at the window who took my card and processed it very quickly more so than it takes when I go inside. I left and did not go out again that day because it was too hot. The next morning I pulled u-p my balance on my debit card and it showed I had
$19.99 deducted. I pulled up the statement on line and saw that it was jack in the box thermal the same one I went to that morning. The time was 00.16.06. I went to see the manager the next day named Mike and told him what happened. He said he could not do anything without proof and would not take my word for it. I asked him to review the receipts for the previous day but he said he could not and was too busy. He also told me once he gets the statement he will review it and will look at the drive thru cameras to see if it was me at that time in the drive thru which I already know was not. I asked about employees getting access to my card info and he said they could not but someone did and ate on me that day. I have already cancelled that card just in case someone else wants to eat on me too. I need help with this and want my $19.99 refunded back to my card. My name is Susan Murphy and I live here in Salton City, ca. My number is 760-296-2035.

Tanner is the manager in golden who is rude and unable to make a kids cheeseburger with no pickles mustard or ketchup. I offered to pay for the incorrectly made cheeseburger correction even though they also didn’t have apple juice or apple bites. The second cheeseburger wasn’t plain either and he refused to speak w me after I was forced to come into the store from the drive thru This isn’t the first time this has happened at this location - we constantly have to check our order because it’s usually wrong. I just think tanner shouldn’t be a manager. He shouldn’t have charged us for his mistake or yelled at us.

On 3/29/18 at approx. 5:15pm I place a drive thru order(#1 combo-onion rings instead of fries) at your College Street location in Beaumont, Texas, I was on my lunch break. I requested that the onion rings were not to be fried hard. At the time I got my order I check the onion rings and they were very over fried!!! This was the second time at this location this had happen to me, so was the reason for me checking . The young lady at the drive thru stated " I didn't fry them" at that time I asked for a manager, he or she never came to the window someone told the lady at the window new onion rings were being fried, again I asked for the manager who again never came to the window. This was very poor customer service and the manager's neglect of a customer's request being ignored was unacceptable. I plan on NEVER going to that store again. I would like to contacted about this unfavorable visit.
VERY UN-HAPPYCUSTOMER

I went jack n box 2814 sunset blvd renton wa 98056. I did try call other stores b4 write this no one answer after many attempts. I arrived to place order MANY teenagers were there. They told me they could not serve me all food on menu.cook walk out. But they were frying food. I ask did tell manager yes.it make no since fry food but no sandwiches. Thanks

on 02-18-2018 i stopped by your location on 7260 n stemmons fwy 75247,i ordered 2 sausage breakfast jacks, told them i wanted my eggs well well done even if they burned it. your employee yell at saying we cant do that, so i said ok just make sure the egg is well done. your employee told me so i have 2 breakfast jacks and gave me the total price, i looked at the screen and i did not see the sausage, so i asked i wanted sausage, and your employee started cursing at me saying for me to get the order right. i was so mad i left and will not ever go to your facilities again, i would always stopped by there every morning and order the samething. i got to my job call the store to speak to the manager, when i got her on the phone she had the nerve to tell me, sorry sir but you have the wrong store and hung up on me. how could i dial the wrong store when the phone # is on the receipt. i hope something gets done, cause when the manager permits all this to go on, that is not good for bussines.

Jack in the Box has become the worst of the worst I don't know what's going on with these restaurants but they are definitely going to have to get better and I have let it be known that I will continue to put a complaint in until they get it together the employees are rude some of them are very nasty and trifling looking and on top of being nasty and trifling looking they have the audacity to have an attitude the one on Henderson Street and Fort Worth Texas downtown right next to Harris hospital is one of the worst and I just left there and I submitted a complaint online and reference to the rude cashier named Stephanie that thinks that she has a right to tell somebody that they can give you five napkins and that's considered extra and they can't give you any more than back and then close the window on me when I told her that I was going to file a complaint with the corporate office I have a problem with the one on South Freeway as well which is close to John Peter Smith Hospital right by the freeway and there's also a gas station over there I believe it's QuikTrip so the one at 929 Henderson Street Fort Worth Texas and the one at 1001 South Freeway those two locations are problem and I will continue to put in complaints until the problems get resolved. My mother and I go there quite frequently and we spend a lot of money there and those employees need to understand that they are there to serve the customers and if there's nobody coming in there buying any food they will not be there now my receipt says Jessica as the employee name but she had the nerve to tell me her name was Stephanie but that's not what my receipt says now the one on South Freeway my mother went there just a few days ago to get a bowl of rice and some egg rolls and they told her that they could not sell her a bowl of rice she had to buy the whole Teriyaki Bowl but I just bought a bowl of rice at the one on Henderson Street prior to that so somebody lying and a customer should be able to buy a bowl of rice and they are suppose to be charged a dollar and something like I was just the other day but go to the one on South Freeway and the cashier will tell you that they cannot feel you a bowl of rice and that is a straight up lie and something needs to be done about these employees it's ridiculous

Jack in the Box has franchised latitude that is so outrageous a Breakfast Jack in one neighborhood can be a dollar twenty and in another neighborhood more affluent it can be as much as 285 some $3 not to mention their other items on the menu that they do the same thing I will never eat there again I will never ever have any of my friends either the ribeye Burger they had was the best thing they had me took it off the menu... Jack in the Box sucks

I went through the drive thru of the Atascadero Jack in the box. Address is 9000 W. Front street Atascadero Ca. 93422, on Nov.10th 2017 at approximately 2:00 am to order some food and milkshakes.The gentlemen from inside the store started taking my order. I was in the middle of placing said order when i ordered oreo milkshake and i was told they had none. I commented on the fact that they are always out and continued
placing my order when the guy erased the screen off what was already ordered told me to keep moving and wouldn't take my order. I was never rude or out of line at any time. I then asked thru the drive thru screen for his corporate's phone number. He at this time ignored me and when i pulled around to the window he was hiding in the store and wouldn't respond to me at the window. I am highly Diabetic and mentally and physically disabled. My blood sugar was off and i needed something to eat. It is quite a bit of effort on my part to deal with the amount of pain i had to go thru to drive there just to have the man working at that time(I can't give you his name or any other info about him because he refused to even show his face at the window. After waiting for a few seconds i was left with no choice but to leave with no food.
This store, again 9000 W. Front street Atascadero Ca. 93422, is always turning customers away without being able to get a milk shakes as early as 10 pm some nights. They are a 24 hour store and you can never get a shake during late night hours. a lot of times it can be a busy Friday night.
I don't know what your policy is about refusing customers items you are not out of, but i worked in food service for over 15 years and u don't do that. You never treat a customer like i was treated.I am glad i was able to get a snack else where before i experience any worse side affects from needing to stabilize my blood sugar, I would appreciate if i would receive a response to my complaint in an email as soon as possible, so i can make sure this kind of treatment not be condoned and prevent anyone else disabled or not from having it happening to them in the future.

THANK U FOR TAKING THE TIME TO READ THIS AND HOPE TO HEAR BACK FROM SOMEONE SOON!!!!!
CHRISTINE PHILLIPS
PS. HAVE A NICE DAY

Joanne Zarola Falconer October 20, 2017 at 5:22 pm

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Today I had an appointment in the city of El Cajon, in san diego. Between the hours of 10:00 am and 10:30, I was going to stop by the Jack in the Box on the corner of Madison and Second street. As I approached the side door to enter, there was a slight raise in the concrete and no warning and I tripped on it and landed laying on the ground. I am 68 years old. I badly hurt my drawing hand, and yes I have been a professional artist and use my left hand, and it broke blood vessels, however, I am not writing about that …I also hurt my left knee. But I laid there and not a soul came out to help me. Someone who looked to be getting off work walked by and I called to him to get me some help. so I could get up. I was not able to by myself. about five minutes later a young boy who looked like he could barely pull his pants up let alone me, a worker there said , oh what happened. I told him I fell please get me someone to help me get up. Another few minutes passed and a worker who was unloading inventory came and said oh what happened and ‘we’ll get some help
Not a manager, not a worker, no one came to see if I was alright. Treating me like a sub human being…very humiliating and cruel. Finally a kind CUSTOMER asked if he could help me get up. I let him and God Bless him I would have laid there all day had he not helped me. I went inside no manager to be found. The customer was concerned I had internal bleeding but I said it would be okay I guess but it is very sore now. … I called your corporate office in San Diego, and was sent to a message machine. No response and I called back to add some additional information to my report over the phone…and no answer called four times. ..Is this how Jack in the Box treats people? I can only pray my hand isn’t destroyed for my art…but that isn’t even the issue. the issue is I am NOT homeless,i am a CUSTOMER who was TOTALLY IGNORED AND THEY DIDN’T CARE IF I NEEDED AN AMBULANCE, HELP AND PROBABLY ALL LAUGHED ABOUT IT. CHECK OUT YOUR DAMN VIDEO CAMERA AND SEE WHO HELPED ME??? HORRIBLE TREATMENT BY TERRIBLE PEOPLE . so NOW off to find (if you can) a place where you can send photos of my hand. VERY humiliating, and cruel treatment
NOT A SOUL came out to see how I was feeling, could they help me get up, did I need an ambulance they treated me like SCUM..as I said PLEASE REFER TO THE VIDEO 24 hour can you will see, no one cared

I pick up 2 tyeri bowls and 2 large unsweet ice teas, two egg rolls. I spent 16 dollars and change, I got two sweet teas no ice, no soy, no sweet and sour, no napkins and rice in bowls was cold. And this not the only time everything was wrong. My husband is home and I picked up our lunch, and I have 30min for lunch. And I didn't even get a ticket

Hi my name is betty flores I am making a complaint on a manger on duty at 4319 vancejackson sa ,TX 78213 me and my husband went today on Sept 7,2017 we were at the door at 6:24 am I knocked she looked at me and went to the drive thru window then she decide to give me a hand signal that the dining area was closed I gave her a signal told her it past 6:00 she notted her head and walk away why does the reastraunt have business say dining room opens up at 6:00 am me and my husband love to go here for our Brkfast every morning would like to get a email bck saying what was the reason we couldn't dine in this morning hope this goes to a manger that takes reports like this seriously thank you hope to here bck from a main manger

My complaint is that this facility don't want BLACK women working there. When this black person was hired she was told she would get 35 to 40 hours.
That she is not getting. The lead worker is suppose to train her for 4 days. That is not happening. She call to the store to find out what her schedule was n she was told numerous time that the supervisor was not there. Yes it is a black man working there but the employees don't want a black female working. That is call racism and prejuice. Please correct this problem.
Thank you for your time. Have a bless day.

I had. Place an order n its was disgusting found a hair in my taco n then my for was cold n tacos were hard lime they just re heat it them

Been there many times. Mess up my order almost every time. The other day I came threw the drive threw and ordered 3 burgers and 2 small fry. Got home and the fries were cold, 2 of the chicken sandwichs were hard as a rock and the 3rd burger was something completely different from what I ordered. The people in the drive threw were very rude. We came back the next day to speak to the manager about it the next day and she was even ruder then the people the night before. It makes me not want to go back!

No ketchup. No tea made. No Dr. Pepper available. Tables and floor dirty. Did not see a manager. One of the young ladies did bring me some ketchup from the kitchen in a container.

I walked into Jack in the box today at 1:50pm and I had 3 separate orders I ordered a #12 and 3 jalapeno poppers. which was order 423 and the order never got processed I am not sure why but the order took 20 minutes to get processed. I also ordered a number ultimate cheese burger meal order# 425 and also cheese fries order number #424 and because they took for ever with the order 423 the other orders were cold and soggy.

I didn't even have time to eat my food because I was on break and it was to cold but I didn't have time to go back. I really hope that this is addressed and that it does not happen again. I go all the time and I am very disappointed with todays services beside them taking for ever with my order i didn't get the ranch or sauce to go with my chicken strips.

I went to your store on 365. They said the computers were down and a tech guy would be coming out. Why couldn't these people pick up a pencil, take my order and add up the price? I left and went to the Port Neches store on Magnolia 77651. There, I got my order, they left out the tacos, the onion rings were cold, The burger didn't have the top bun, the ultimate breakfast had no bacon and only 1 egg. This is just too much. Just wanted you to know.