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Write for Us jetBlue Complaints Continued... (Page 2)
60+ reviews added so far. Upset? Call jetBlue corporate: 1-800-538-2583No Reviews
Due to Hurricane Matthew passing through Nassau on Oct 5th and 6th we were unable to travel to Orlando on Oct 8th. There for we were not on the return flight on Oct. 15th to Nassau. Our flight #241 departing at 2:53pm. would like to know if we can have compensation for another one way trip on Jet Blue. Could not contact JetBlue billing due to that we had no power no light no water and no phone, we are partly still under water with no power or light or water in some subdivisions.
I opened up the JetBlue website to purchase a ticket for me and my Mother. After I found two tickets to New York, one way for $529 for both ticket. After I put all the information to pay the total, JetBlue charged us $593 with no explanation. The credit card went through and I found out it was for seats even that we never got to select. The website should be more clear when purchasing and I had no idea what was going on. I would like my money back and to be able to file a format complaint again this company. The confirmation number is KIUKMR and this took place on Sept 29, flight #410.
On Saturday July 23,2016 my mom Janet Grant took the JetBlue flight ENOKNF #1853 (connecting flight from Jacksonville-Fort Lauderdale-Jamaica). At Jacksonville Airport she paid for her bags and were informed that she would not have to pay for the bags in Fort Lauderdale the flight from fort Lauderdale to Jamaica had a long lay over until Sunday July 24. She had to pay for her bags again in Fort Lauderdale, this is unreasonable and this is a connecting flight and she should not be charge twice for her bags, it was not her fault that they had a lay over until the following day. I hope the customer service gives speedy attention to this complaint, it will be greatly appreciated.
Flight to JFK was 1.5 late for no reason, caused me to miss my Delta connection to Dublin. Called customer service and they took zero responsibility, did absolutely nothing to help me. JetBlue stranded me in JFK for 22 hours, did not cover hotel room, food or taxi, $300 cost to change my Delta flight. Worst of all I missed an entire day of our global summit in Dublin!
On April 1st. we had to get up at 3am to get a taxi to the airport to catch our 6am jetBlue flight from Orlando Fl. to Philadelphia PA. at about 5:30 they said we would be delayed due to crew availability. We were delayed for over an hour. We finally boarded about 7:30 we missed next flight to Cleveland which our car was parked. They put me and my granddaughter who 7 years old on standby. We went to the customer service counter and they were very rude to us and would not help just told us we had to wait we had not ate all day we were tired and hungry they did not care. They gave a women a food voucher and one hundred dollars off her next flight. She was traveling alone. We finally got a flight out at 4pm and got in Cleveland 5:30. I do not think we were treated fair.
I had a JetBlue flight today at 1:49 from ft. lauder to jfk, we call flight was on time, checked in flight on time, flight delayed one hour, flight delayed 5:00, flight delayed 10:00. I was traveling with my daughter and 4 young kids, plus my leg had a brace my knee was broken. No one told us anything, your workers were rude. I also saw your worker yelling at customers. I paid good money for my flight. I expected to be updated to what’s going on. I am really disappointed how jet blue handles a problem.
After five hours sitting in the airport with four little kids, then hearing we would not take off until ten, we changed our flight. Not to mention the cab fares we had to pay back and forth, then again on Sunday. And the real slap in the face after delaying our flight until ten the plane left at six. I cannot believe I could have been home already. How could no one know what is going on and you do not keep your customers informed. You turned my vacation into a vacation from hell. I will end my JetBlue credit card and apply for a delta card.
Thank you for a ruining my vacation. This was a seventy-five dollar credit is a slap in the face. And to top it all off, I called the JetBlue customer service phone number and they hung up on me.
I called Jetblue customer service to change an error on their end and refused to make changes unless I paid when it was the customers rep mistake. I did not check my email for reservations relying that the rep did her job correctly which she did not. Called and spoke to rep and supervisor and they did not budge. Don't recommend this airline to anyone, should of stuck with continental. I never had a problem with them and they are always helpful.
Flight # 1532 confirmation RBLEAY date September 5, 2015. Departure Cartagena Colombia arrival New York JFK passenger Paul Martinez. Flight was delayed for two hours and I was inconvenienced from my pick up at JFK. Had to wait several hours at the airport for someone to pick me up. I would like jet blue to some how accommodate me in some way. Please get back to me a s a p in regards to this matter.
Booked my flight from DC to Boston from JetBlue airlines and found the entire experience very comfortable. I must say they provide quality food on the flight and the leg room is spacious enough for the entire journey. Crew members were pleasant and helped me as I had a leg fracture and wasn't able to walk. They provided everything I needed and made me feel like a family member. The direct TV feed was excellent, food was fresh and good, seats were kept neat and tidy, flight members were attentive and alert. JetBlue is going to be my choice of travel going forward and I would give them a 5star rating. I would as well recommend this to anyone looking to travel and want their journey and travel to be comfortable and enjoyable.
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