Contact jetBlue Corporate

I was travelling to on and from Ft Lauderdale Florida to Nassau with 5 other friends travelling together. Flight out was Wed November 20 0n Jet Blue flight number 1393 no problems we all went together and arrived in Nassau together. When we went to the Jet Blue counter for the return flight my reservation showed a later flight at 3 not the 10.50 flight 1394 which all my friends were booked. I asked if there were still seats available 0n 1394 she replied several seats were. I asked if I can get on that flight she said yes but there would be a 75 dollar fee I argued with her that is not right since a mistake was made and there was seats left on Flight 1394. She was nasty so I paid the 75 dollars with another credit card that was not my jet Blue card. She the put me on a seat at the back of the when there were many other seat that were available. When we arrived in Ft Lauderdale my bag could not be located for quite a while. travel Jet Blue and I should not of been charged the 75 dollar PENALTY FEE. I am hereby requesting of 75 dollar fee. .I have a copy of my paid receipt if needed. I am also 77 years old and not very computer oriented. Please respond to my email.

Well , avoid Jet Blue!!!!!!!!!!! I had the most horrible experience one can imagine with get blue this past Tuesday !!! I was traveling from Boston to Las Vegas , and this flight was my second flight , I was flying for almost 22 hours. On my way to Las Vegas , with JetBlue , I was sitting in an aisle seat and next to me was sitting a 7 years old girl without her parents. When they brought the girl the flight attendant Kimberly asked me to step aside so she can talk to the girl , even though I didn’t really understand why I waited patiently for her to finish . During the flight I saw that the girl feels uncomfortable so I asked her if she needs to go to the restroom and she said yes but she asked for help to open her seatbelt. After I helped her I moved out of my chair so she can get out and noticed that both restrooms were full and since it was a bumpy flight I offered the girl to seat in my seat and once one of them is available I’ll call her , since I was concerned she might fall . Out of no where Kimberly showed up and started screaming at me that I need to go back to my seat and when she heard what I offered she said No No No and treated me like I was a criminal !!!!! Shocked by her reaction I went back to my seat and a different women that saw me almost crying told me that she really doesn’t understand what this was all about! I went to Kimberly and asked why she talked to me like that and not only she didn’t answer she wouldn’t even look at me!!!! Later I was approached by the head of the flight attendants and I just started crying! To set things right , I am a 28 years old , pre-med student at the university of Las Vegas Nevada, I am a medic by training and volunteer with the community !!! I was never treated like that !!! And up to this moment I feel like crying when I think about it , I really do not understand what this lady wanted !!!! Maybe it’s my accent maybe it’s because I’m Jewish or maybe she was just not in a good mood !!! No matter what the reason is I will never fly Jet Blue ever again !!!! And I’ll make sure people I know , know about this!

Due to a medical emergency I have to cancel my travel plans. When I called Jet Blue O was informed that a $75.00 cancellation fee must be paid and then I can file the necessary paper work to see if I entitled to my fee back. If they accept my paper work I will also get my point refunded to my account and my taxes and airport fees will go in a back account which must be used within a year otherwise I forfeit all my money. I asked if I could submit the medical files first since there is time before my reservation, but they insisted on getting the money first. Originally I was told that the cancellation fee would be refunded only to be reversed by the supervisor, this will also be put into the bank account, so now I have $366.00 in their account earning interest for them. Multiply that by many other customers(provably in the tens of thousands) Jet Blue is making a nice profit on customers money.

Let's begin with my return flight #1926 from Long Beach, CA to San Jose, CA on 05/30/19. I originally was on a flight departing around 5:05 pm but instead got bumped to a later flight. There was a notification; however, when I called for an explanation, I was told that there was an aviation problem. I asked for specifics, but customer service couldn't answer my question. After that, I finally begin the travel and was told that my bag was too big to take with me, so I had to check it!!!! I didn't have to check it on my first flight. This was not what I wanted to hear since I was already late for an appointment that was scheduled upon my original return. The customer service rep was not nice, actually, your entire staff seemed to be irritated that they had to work the flight. Joseph, the flight attendant, was very sarcastic and snippy!!!! This was the worst JetBlue experience I've ever had. I was so angry that I was not given a proper explanation as to why the flight was late that I expressed my anger to my employer. I will not book another flight with JetBlue and have decided to go back to Southwest Airlines. I fly frequently along CA, so I hope this will make a huge difference to your bottom-line. I must say, this was not my ideal JetBlue experience and would expect more from an airline that thrives on customer service. I am considering contacting either the FAA or DOT to look into this further.

Yours truly,
Manuel Alvarez

THE ONLY THING THAT I WAS HAPPY WITH ABOUT THIS FLIGHT WAS THAT WE LANDED SAFELY,AND A FLIGHT ATTENDANT NAMED JENNIFER..
JENNIFER WAS KIND, POLITE, THOUGHTFUL AND ATTENTIVE TO ALL OF OUR NEEDS. SHE HAD A SMILE ON HER FACE THE ENTIRE FLIGHT. JET BLUE NEEDS MORE JENNIFERS AND FEWER, IF ANY, STEPHANIES.
I was, and continue to be, extremely angry, and disappointed about the treatments of some of your staff, to the extent that I am considering terminating my True Blue account (because it appears that Jet Blue is not true to loyal customers) and using other airlines in the future.
The following are some of the reasons for my angst towards Jet Blue.
First: I paid extra money for the “even more space” feature. which was to include early boarding which should have given me access to the over head storage bin above my seat. When we were finally allowed to board (which was by no means early) the bins near my seats (6 E and 6F) were full from people seated in the rear of the plane who were not seated in even more space seats. The next two bins were also full and I wasn't able to stow any of my bags until rows 10 and 12. This is not acceptable when paying the extra money.
Second: A flight attendant named Stephanie was extremely rude, arrogant, belligerent, and uncooperative. When trying to place my back pack in the bin over my seat, Stephanie rudely informed me that the two bags already in the compartment were hers and that they had to stay there. When I told her if she would turn her backpack on its side I would be able to get mine in the bin as well. She stated that she wasn’t moving her bags. I thought to myself, ‘is it A Jet Blue policy that flight attendant’s comfort and convenience supersedes that of a customer, and if so do I want to continue to fly on an airline that is more concerned with employee comfort than that of passengers.
Third: The ramp agent in charge was also extremely rude and couldn’t explain why others were being seated prior to the boarding call for “even more space” passengers. He just turned his back on me and walked away from me.
Fourth: There was no movie service on the flight. The crew informed all passengers that they would be receiving a voucher from Jet Blue that could be used on their next flight. Yet nothing has come.
Since flying Jet Blue exclusively since 2015 I have never had such an unpleasant experience as I did on May 2019 flight 578. I may well never fly Jet Blue again. It appears that the service and focus on passenger well being and comfort is falling by the way side.

I flew home on flight 1692 or 1691 from Costa Rica to JFK on Wed. and I sat in the EXIT Row 10 with my daughter and my husband. I would like to know what your policy is on serving alcohol to passengers seated on the exit row. The Gentlemen sitting across from us purchased at least 6 bottles of wine and was clearly not in any shape to assist passengers if god forbid he needed to. I am not oppose to people having a drink but when you ask the question about are you able to assist ect. at the beginning of the flight I think the crew members should be gaging how much alcohol they are serving the passengers.
I think this is a very serious issue and changes should be implemented when booking those seats,

I just submitted my complaint and hour ago on this same site and want to be sure due to the message from you ,after being successfully submitted, that you do not need anything else and you use the email above please.

04/14---Flight 1371---My flight was canceled with American Airline. I saw a flight on Jet blue from NY to FLL, it was delayed and I saw on the internet the cost was 278.00. My brother book the flight for me but got the wrong date 04/21 not 04/14. Jet blue refunded the money and Res said they would honor the cheepest price early $334.00 one way and I agreed to the price. Reservation said hold on I have to get approved, I held for a very long time. I have good news I can book on the flight for $334.00 but we are sold out. I said I'm at the ticket counter they have 8 seats. She said I'm sorry we are sold out. The ticket counter told me to call back, I called reservation back but they would not book me on the flight and I was unable to secure the flight online, we tried for a long time. After an hour of going back an fought. The ticket counter book the flight for me and it cost almost 1300 instead of 556/ one way or $668. I have traveled for years both as a non-rev and paid passanger and I have never had such a horrible experiene with and airline on purchasing a ticket. The ticket counter told me call Res because I showed him the cheaper fare online. Please keep your word and honor a refund on the difference I had to pay because reservation lied to me and would not book my flight. The ticket count appologised to me for the horrible experience and I had to purchase my ticket at the ticket counter. I am starting here and will not include the department of transport with this complaint because I want to give the airline an opportunity to make this right.

Sincerely,

Lenore Hetzel

On 02/03/2019 my husband and I took our first flight on JetBlue out of Newark Airport to Orlando Florida Conf #IEIQEC Flight #6928. This was the easiest check in we ever had. On 3/7/2019 we had a return flight out of Orlando to Newark airport Flight #928. We arrived at 11AM scheduled to leave at 1:18 PM. As usual our check in was great but unfortunately it went downhill from there. We were told our flight was delayed to 2:00PM and were told to wait at Gate 5..When we arrived there it was crowded and all seats were taken.as there aren't many seats at that gate. We decided to sit directly across at Gate 6 which had some room. My husband asked twice at Gate 5 if the flight was leaving on time at 2;00 PM and was told they weren't sure yet. As there was no announcement made, at 2:10PM I went to Gate 5 to find out if they had any idea what time the plane would be leaving but there was no one there so I asked at Gate 7 if they had any information. I was told the plane had left at 2:00PM. Needless to say I was shocked as we had never heard any announcement that the flight to Newark was leaving and passengers were asked to board. She also said our names were called twice. Understandably I was really upset because neither my husband nor I heard any announcements Both of us have good hearing and heard announcements for boarding for Port au Prince, Albany, Hartford and others. We also heard gate changes for other flights. Announcements may have been made only to the people sitting at Gate 5. We are frequent fliers and have never missed a flight or been late getting to the airport. One of the problems is that many personnel don't speak English clearly. We were told to go to JUST ASK where Jaime gave us seats on the next flight leaving at 3:39PM #828. After waiting about 10 mins.Jetblue posted a delay to 4:20PM. Half hour later they posted another delay to 5:20PM. At that point we would be waiting in the airport 6 1/2 hrs. At some point I looked on my phone and saw a message from Jetblue saying that #928 departed Orlando Airport at 2:43PM. I couldn't understand how that happened. We finally departed at 5:45PM after sitting on the tarmac 20 minutes. We didnt arrive at Newark til after 8:00PM. It seems that maybe Jetblue #928 was overbooked and never called our names over the loudspeaker and just boarded two stand by passengers who were waiting and it was done to make things go faster so they could leave on time. We had always heard good things about Jetblue and were looking forward to flying with you, however, our experience that day was disappointing and left us with a terrible impression of Jetblue.
Rosaria & Carmine Romano
28 Oakdale Street
Staten Island, NY 10308
718-984-0674 or cell 917-254-0004

MY WIFE AND ME ARRIVED AT new York JFK AIRORT ON MARCH 26 AT 2:41 pm to connect to
A JET BLUE FLIGH LEAVING JFK AT 10:30 Pm..

WE Arrived at JFK at gate #1. LATER WENT OVER TO GATE 18 FOR THE FLIGHT TO BUFFALO. NY.
WE SAT THEIR UNTIL 10pm WHEN ANOTHER PASAGER DISCOVERED IT WAS LEAVING AT GATE 3.

IT WAS A LONG WALK GETTING TO GATE 3 I AM 83 YEARS OLD.

WHY WE WERE NOT GIVEN NOTICE OF THE GATE CHANGE I CANNOT UNDERSTAND. THERE WAS
A JET BLUE GALTE ATTEND, BUT SHE LEFT LEAVING SEVERAL OF US SETTING THEIR NOT SAYING
A WORD..

THIS WAS TOTALLY DISCUSSING AND UNCARING .JET BLUE HAS ALWAYS HAD GOOD CUSTOMER SERVICE.

February 2nd I took a flight direct from Boston to Barbados When I got to my destination I could not find my purse I file a lost and found report the next, It hard to believe that my purse was not found on a direct flight For two weeks I was upset unhappy and did not enjoy my vacation. My lost include credit cards, driver incense, health Insurance cards, other personal stuff and a small amount of money. that is how much I enjoy my vacation .

I returned on February 18th from Barbados to New York my flight delay, my flight New York to Boston10:50pm arrive in Boston 1:30am after waiting another hour to find to find my luggage which was left in New York. I left the airport at 2:45am . The person that was picking me up from the left because flight got in late . I finally I got home at 3:15am by paying a taxi , Had leave for work at 5am, never receive my luggage till after 9pm the night I had throw away stuff I brought back . I got no refund for flight delayed , luggage missing over 24hours and lost my purse. I am still very upset over the situation and no one reach to apologize or no refund of any kind . I travel with jet blue for five time last year all five time flight was delayed . I slept in the airport in New York because flight got at 2am of course was delay and got no refund I would like if some could take time to review incident that occurred so often. .

Out flight from Vegas was cancelled do to weather in NY on jan19. However there was 0 accumulation of snow. Manage travel on website was not available we had to contact representative by phone who could only get us a flight to jfk 4 days later. This is not a reasonable amount of time to get on next available flight.This caused a huge financial burden. 4 nights of hotels, car rental 3 days work and additional parking per day in NY. We never even received credit for our $30 checked bag on cancelled flight as of 2/24. JetBlue was always 1st option for flying for us but they really dropped the ball this time.

2 passengers flying from North Eleuthera Airport on Silver Airlines January 13th were denied boarding.
No one was at the Silver Air desk to check them in...all our questions went unanswered...left waiting around until we were told that the pilot would not let us on the flight.
Missed the connecting flights that were booked on Jet Blue= Ft. Lauderdale to JFK
Ft. Lauderdale to SFO
Had to re-book the trip for the following day.
Trip information:
Chloe Badat Reservation Code=XXLYRM
Chloe Badat Airline Reservation Code=XXLYZP
Frequent Flyer number-2130326470

Paris Badat Reservation Code=OGLYUS
Paris Badat Airline Reservation Code=QQPBPR

Thank you,
Shelley Badat

I was on flight 865 1/24/19 from Boston to Ft Myers. The flight attendant Raymond was rude and spoke to me in a demeaning manner.
I could not put my laptop overhead (seat 2E) as it was closed. Neither passenger in the row with me had used the overhead. Raymond told me it was full. I asked why passengers are allowed use overheads where somebody else is sitting. Ray's response to me was," Listen sweetie the overheads are for all passengers not just you. When I asked Ray if he really called me sweetie he nodded his head yes and then stated," that's right sweetie'. This was heard by other passengers. The woman beside me was horrified at Ray's comments to me. I do not need to tell you how inappropriate his comments were.
This should not be tolerated by jet blue. I felt intimidated and spent the rest of the flight anxious and upset. I do not think Ray would have spoken to me that way if I was with my husband or sons. My husband is very angry about the way I was treated. No woman or any passenger should be spoken to with such disrespect and degradation.
I chose to go through the proper channels rather than the media as many others would have done in my position. I would appreciate a response from jet blue as to what actions taken to ensure that Raymond never speaks to another female passenger like this again.

Arlene Kelley
617-750-6921

On Flight 1562 from Bridgetown, Barbados to JFK was very poorly organized. Boarding Time was 7:11PM on January 7, 2019. The passengers did not board the plane until approx. half an hour later, a clear indication that the flight would be late, then unfortunately we sat on the tar mat for 1 1/2 hrs. while technicians tried to rectify a wiring issue on the plane. Finally we were asked to disembark the plane and go back to the terminal with our luggage because they had to power down the plane and fix the problem before starting again. In the mean time texts to my family and friends were conducted with great worry as to what was going to happen whilst the plane take off and the condition of their family member, coming back to the airport to get them or if they were going to be accommodated in my stay over if any. I missed my pick up at the JFK Airport once I had already given them a pickup time for me and had to reschedule another one when I got there which is extra frustration. This experience was not a pleasant one for me since it was mentally and physically exhausting. This is the second one for me at night but the worst of them all. It was very stressful and unpredictable. This leaves a bad taste in my mouth.I am having second thoughts about flying this carrier again if something isn't done about it. I even had problems locating my luggage because employees didn't know their job and directed me to wrong carousels. I would appreciate if someone in charge gets back to me regarding some compensatory method due to my inconveniences. I am sure that you will be hearing from others on the same flight.

I was on flight 1168 yesterday, there were two flight attendants.
I reported to the male flight attendant that my seat 20C did not go back, he said he would report it to the Captain. I was fine with his response.
However, there was a female flight attendant. When beverages were being handed out I most likely had dozed off.
Not her problem but when she came around with the snacks, I asked her for a napkin. Her response "I don't have one."
I thought well ok maybe you don't have one with you because you have the snacks, but would it be a big deal after the snacks
are done to bring me one? After all as I was sitting towards the rear of the plane not far from the galley, don't you think she could have
brought me one?
Charles Weinfeld

I purchased tickets thru apple vacation on June 24. I went to your website and upgrades our seats to the even more space for $80.00 per seat each way. The flight was #674 at 4:45 from Aruba to Boston. I purchased the even more seats so my husband could have an aisle eat and myself
the middle. That flight was cancelled we now have flight 674 at 1:29. Wen I looked up our seats we are in row 1 window and middle. I made sure I reserved out seats early and this happened. I am a little frustrated because my husband need to get up every hour and move a little. He hates to bother other people to get by that is why I reserved the aisle. Thanks for listening

On the 9/21/18, 2:35pm, #5126 Cape Air , Jet Blue arranged connection from BHB-BOS flight. Thought you would be interested in my experience in watching our pilot, your employee Mohammed, yawning about 10 times after he put plane on Auto pilot, then shutting his eyes repeatedly for the next 20 minutes or so. He seemed to nod off long enough to appear to be asleep as his head bobbed with eyes closed. I was in copilot spot so I had a direct view of his eyes behind sunglasses. I wiggled around to stir him awake as he fell asleep off and on. He fell asleep off and on between 3pm -3:20pm while on auto pilot. He was awake from #;25p through the landing. Scary for me as I didn't know if protocol is to sleep on Auto pilot or an infraction of FAA. Probable the latter when there isn't a trained copilot. I talked to the pilot after the flight privately. I suggested he cancel the flight rather than fly, yawn and sleep. He said he was resting his eyes by shutting them and never fell asleep. Thats certainly debatable but he appeared to have nodded off and I was definitely a worried passenger for my safety as was another passenger who disclosed worry to me after the flight while we entered the terminal.

My return flight from Boston to Long Beach, California was scheduled to arrive in Long Beach at 9:35 p.m. July 25, 2018, Instead it arrived at 1:00 a.m. next day, which made it
problematic in many ways, i.e. exhaustion, contacting driver to pick me up at 1:00 a.m.
as well as being exhausted. I am 82 years old. The good part of the return trip was the
two female hostesses, caring, and patient. I was so cold, they brought me a blanket. The wait at Boston airport took so long before we left. If I had known how long it was going to take to get off the ground I would have had supper. Cookies, etc. was just not enough!

My experience rating would be a #1

My itinerary # 7342436972541 July 9, 2018 - July 25, 2018 Long Beach CA to Boston and return flight Boston to Long Beach.

Dear Sir/Madam;
I made reservaions on Jetblue flight #1512 out of Ft. Meyers, Florida, nonstop to Newark, NJ, on July 25th. The flight was scheduled to depart at 8:42 pm with and arrival time in Newark of 11:37 pm. Prior to leaving my hotel, I checked the status and discovered that the flight had been dealyed and the new departure time was 10:23 PM. Hence, I left my hotel later and arrived with plenty of time for the newly sceduled depature time.

Some time after my arrival and check in, it was announced that there was an additional delay due to a mechanical problem with our plane. As a matter of fact, the announcer was very specific stating that there was an oil leak when the plane was off, but it appeared that the leak was not present when the plane was running. Of course this was too much information for your clients who are laypeople on airplane mechanics, especially since those of us in waiting were now distressed and uncomfortable about the plane's operation. They continued to give us updates on the mechanical problem and the waiting area which included families with young children, pets, and disabled people who continued to wait for the new departure time. During this waiting time, there were two additional departure time announcements. First, 11:03 PM and then 11:30 PM. The passengers were exhausted and distressed. Children were crying. A man with a seeing eye dog was being assisted as needed. I have pet allergies, and I began having asthma distress, so I tried to move away from the animals. Police showed up because people were becoming angry and enraged. It was bedlum, and many of us were asking for options. Those of us without a place to stay were not offered any options other than sitting and waiting.

At approximately 11;40, Jetblue reps announced that the plane was decommissioned for the night and that Jetblue corporate would have to make a decision about what to do next. We were hopeful that they would find some replacement flights for those who could and hotel accommodations for thse who had no other options. This made sense, but obviously not to Jetblue. They chose to keep us there while they tried to find another plane to take us to Newark, and the new departure time became 2:30 AM. This equated to 6 hours of delay waiting in an area with crying children, exhausted passengers, barking dogs, and no real options, since those of us without a place to sleep could not leave the area, and if we went past security, we could not get back in because it was closed due to the hour. The passengers and I were extremely upset. and people were talking about contacting local newspapers regarding the poor handling of this matter. I am a Jetblue faithful client, and could not believe the horrific handling of this matter. It would appear that Jetblue cared more about saving money than the realistic care of their passengers in an event that was handled ridiculously. To make matters worse, at 2:30 AM when the new plan arrived, the Jetblue reps announced that the pilots were now too tired to fly the plane. As if they could not have figured that out hours ago!! No communication within your organizational structure whatsoever!! At this point, they stated that they were cancelling the flight. We were all up in arms. Additional police were called in for crowd control. The announcement went from cancelled to suddenly not cancelled, and a gate change was made! People could not believe their ears. Two more delays follwed this mess with announcements of a 3:00 AM then 3:30 AM departure. There were discussions about vouchers, which honestly, would have been the least you could do, but to date, I have not received a single notice, apologetic email, or voucher from you for this terrible, exhausting and horrifc experience that affected my ashtma for three following days....not to mention that I arrived in Newark at 6 AM, feeling sick and exhausted. I slept for an entire day in between taking asthma medication.

You have a responsibility to your customers to make this never happen again. Additionally, we are owed financial renumeration for this, as was announced more than once by your reps as a $250.00 voucher for a future flight. Honestly, it upsets me that I had to write this to get any response at all. That shows irresponsible and unprofessional customer care on you part. If there is not an appropriate response to this complaint, and the many others I am certain you have received, I too will contact the newspaper and take to social media to warn potential customers of your horrific mishandling of this event. Although you cannot control or predict mechanical problems, your management could have handled this much more humanly and could have provided your clients with options or a place to sleep and a new flight in the morning.

I fully expect your prompt response to this email and would be happy to speak directly with any of Jetblue upper management if you so desire.

Sincerely,

Dominick A. LoPresti, Jr.

My family were traveling from Aguadilla, Puerto Rico to New York JFK on July 15, 2018. They were in a rush to get here as they needed to make sure a terminally ill family member would still be able to see them. They reserved the flight 2638 that was originally schedule to depart Puerto Rico at 12:48 pm. It not only was no longer a direct flight but it stopped over in Fort Lauderdale after leaving Puerto Rico at 3:33 pm. There was an hour wait because Jet Blue had to change pilots due to fatigue. It left Fort Lauderdale at 5:49 pm and arrived at JFK at 9:34 pm. The other issue is that we had to drive from JFK to Providence, Rhode Island where the family member was hospitalized. Of course, going from Puerto Rico to Providence was not a practical alternative as they would have arrived the next day.
Nobody can question a change of pilots due to the fatigue. However, we could be livid if a flight leaves 3 hours later. What made it more egregious is that at one time everybody raved about Jet Blue airline but you fallen tremendously from those heights because we all know of your other problems. Finally, on that date, 7/15/18, there were according to your arrival monitor 72 flights. Your great airline had 46 due to arrive at least 2 to 3 hours late, 10 cancellations and the rest I guess on time. That comes to about 64% extremely late and about 14 % canceled. Only 25% of the arrivals were on time. What is up with that? All pilot fatigue? The problem is we cannot sprout wings or travel many places without flying so the airlines and you are not the only one have us by the neck so as not to use the word I really want to use. I need an explanation for all this and please do not tell me about weather, too many people, etc. We do not even get a consolation such as a check in baggage not charge. That fee you do not hesitate to charge. That is all and I do expect a response.

Thank you.

On flight # 2168 from West Palm Beach to Westchester Cnty, I sat in a middle seat. A person with a small dog sat next to me In the window seat. After the flight took off, the person took the dog out of the carrier and kept it out the rest of the flight, including landing. At least one attendant remarked how cute the dog was. The owner did not control the dog. It kept hitting its nose on my arm. Crawling over the arm rest, etc.

I thought the policy of Jet Blue was that dogs had to remain in their carriers the whole flight. If I am right, the attendants should have enforced that policy. It was very distressing to me to sit next to this person with a dog not in the carrier.

What is your policy?

On January 11 2018 I left Westchester New York to Fort Lauderdale on flight 813. The televisions did not work and my seat was broken. It would not recline. On the return trip, January 16 2018 again my seat was broken. It would nor allow you to sit upright. It stayed in a recline position. It was extremely uncomfortable going and returning. This is very disappointing, since my first choice to travel has always been jet blue Barbara Roth

We fly JetBlue monthly Jfk to PBI. Plane is always delayed. No reasons provided. Severe attitude from all JB employees. For an airline once great what a pitiful down turn. JB deserves to join the other airlines in the dustpan of failure!

My 15 year old got his stuck in JFK from 3pm yesterday 12/17/16 until today at 3 pm after they cancel his flight 6 times. I call several times and aLlama I got from.the representative was that there's nothing we can do. No suggestions not anything. My son it's 15 I will expect someone trying to help the best they can to get him home. This has been the most horrible night I had I was not able to close my eyes knowing he was there alone.

I opened up the JetBlue website to purchase a ticket for me and my Mother. After I found two tickets to New York, one way for $529 for both ticket. After I put all the information to pay the total, JetBlue charged us $593 with no explanation. The credit card went through and I found out it was for seats even that we never got to select. The website should be more clear when purchasing and I had no idea what was going on. I would like my money back and to be able to file a format complaint again this company. The confirmation number is KIUKMR and this took place on Sept 29, flight #410.

Flight to JFK was 1.5 late for no reason, caused me to miss my Delta connection to Dublin. Called customer service and they took zero responsibility, did absolutely nothing to help me. JetBlue stranded me in JFK for 22 hours, did not cover hotel room, food or taxi, $300 cost to change my Delta flight. Worst of all I missed an entire day of our global summit in Dublin!

I had a JetBlue flight today at 1:49 from ft. lauder to jfk, we call flight was on time, checked in flight on time, flight delayed one hour, flight delayed 5:00, flight delayed 10:00. I was traveling with my daughter and 4 young kids, plus my leg had a brace my knee was broken. No one told us anything, your workers were rude. I also saw your worker yelling at customers. I paid good money for my flight. I expected to be updated to what’s going on. I am really disappointed how jet blue handles a problem.

After five hours sitting in the airport with four little kids, then hearing we would not take off until ten, we changed our flight. Not to mention the cab fares we had to pay back and forth, then again on Sunday. And the real slap in the face after delaying our flight until ten the plane left at six. I cannot believe I could have been home already. How could no one know what is going on and you do not keep your customers informed. You turned my vacation into a vacation from hell. I will end my JetBlue credit card and apply for a delta card.

Thank you for a ruining my vacation. This was a seventy-five dollar credit is a slap in the face. And to top it all off, I called the JetBlue customer service phone number and they hung up on me.

Flight # 1532 confirmation RBLEAY date September 5, 2015. Departure Cartagena Colombia arrival New York JFK passenger Paul Martinez. Flight was delayed for two hours and I was inconvenienced from my pick up at JFK. Had to wait several hours at the airport for someone to pick me up. I would like jet blue to some how accommodate me in some way. Please get back to me a s a p in regards to this matter.