Contact John Deere Corporate

Bearing failure in the shaft that connects the pulley to the lawn mower blade. I was told this was due to no grease and they were right. The reason why the grease is not getting to the bearings is the seals are still in the bearings. Originally from the factory there was no zerk fitting on the housing. Subsequential units I have bought are provided with a zerk fitting. Obviously this does no good if the seals are not removed from the bearing. The failures have been from no fault of my own the fault is yours. And also the four Breakaway bolts that hold it to the mower deck if it was not for that I could replace the bearings myself and reuse the housing clearly another design flaw. Or could it be this is intentional so I will have to buy more of these very expensive units? Howard Templeton glenoma Washington

Purchased a 825 gator I use it on my farm. I bought it from Sunshine equipment. I had been in there shop at lease three times for the same problem. The last time they were supposed to put a new clutch in it. It worked for a few months . U cannot shifts it unless u stop turn off engine and start over. I am the only one that uses it and doesn’t leave my farm. It only has 176 hours on it.I am going to wait for a response from John Deere before I make a decision to what I am going to do. I have owned John Deere equipmentsll my life and never had a problem like this. Not happy at all. The

i just purchased a new john deere lawn tractor from home depot which is 25 miles from our home...it is a model e160 48" deck with a 24 hp engine...the price was just short of $2500.00.....they delivered the tractor on tuesday june 25th...when i arrived home from work i was pleased to see it sitting there ..couldnt wait to get on it and try it out....once i got closer to the tractor i could see that it was filthy and had some scratches and marrs on the back of it...so i decide to start it up ..the battery was completely dead...tried to charge it but it wouldnt even do that....very very upset at this point....i called the home depot to let them know about this...there was supposed to be a 15 point inspection done on this tractor...which he told me was done by kennfeld group..the key chain says "woodburn, indiana 260-632 4242 kennfeldgroup.com....couldnt have been any inspection done on this tractor!....the guy from home depot told me he would give me a new battery..but i would have to come there to get it...which was about a 50 mile round trip...so i had no choice but to go and get it.....this was a nightmare purchase......please let me know what john deere plans to do about this..i am very dissapointed!!!!!

Yesterday I took my Stihl leaf blower in for repair because it wouldn’t start, service tech took one look at it & said it was flooded, he took it into the back & said all it needed was to be blowed out. I then took it home, used it one time, turned it off & again it wouldn’t start. Took it back to the service tech (Tom), again he says “it’s flooded again, apparently you don’t know how to start it”. I told him I’d been using this blower for almost 3 years & I knew how to start it. At this point he started with an attitude in front of customers in the store & co-workers. I was very shocked at his response to me! I told him if it was flooding, there had to be a reason & I wanted to find out the reason & have it fixed. At this point he says “I’m tired of talking to you, this conversation is over and get your ass out of here”! There was more to what he said in response to my questions, that were very rude & unprofessional. I will never step foot in a John Deere place again & will make sure all of my friends & relatives know what kind of treatment they can expect to receive from this place.

my 5075e has had one problem after the other since I bought it new. recently I had trouble with engine running rough. I was told the fuel lines were cracked and it was sucking air. cost to replace fuel lines was over $700.00 with 4.6 hours labor. this tractor less than 3 years old, kept in shed except for use, and has only 300 hours. you cant convince me that the fuel lines would rot and crack in that time. after that didn't fix the problem they decided to send the fuel injector in for inspection. they haven't got that back yet. injector pump was rebuilt last july, supposedly due to fuel contamination. this was $1200 to rebuild as they said it wasn't covered by warranty. I bought a john deere because it was supposed to be high quality and dependable. this my third jd tractor and my second commercial zero turn mower. I am very displeased. I need some relief of these cills.

Ibought a jd lawn tractor back on 3/19/2019 ,upon reg jd stated that they would send a free hat.I HAVE NOT RECEIVED AS YET! Is there a reason for not honoring ?

Have D140 purchased April 16th 2018 had in for repair of loose steering 4/5 inches of free play , smith implements had the mower Jan 2nd to Feb 15th mower had 40 hours . complaint hood closes its hitting the dash cause isolator was missing,installed 2 isolators. noise and vibration correction: correction remover the two bad idler pulleys and installed two(2) new idler pulleys, / Steering Loose 4/5 inches free play,cause one washer was missing on steering gear plate ,repair loosen the mount blot install missing washer tighten bolt check steering, UNIT IS IN SHOP SINCE WED 5/1/19 callled service mgr about how repair was coming along 5/3 and he said hadn't looked at it and it will be 3 or 4 weeks before they can get to it, the washers and stud broke off and was resting on mower deck , sent the parts with the mower when it was picked up. this is the second time for this steering problem????????? mower deck had and still has vibration on mower deck, when i complained of vibration or mower blades out of balance cause blades ok two of the mower deck spindles had bad Bearings (around 40 Hours) correction the center spindle and R side spindle the bearings were bad installed 2 spindle , now back in shop for the Same reasons Steering and Deck Vibration MOWER HAS 94 HOURS ON IT ??????

Sent riding John Deere mower in for service February 21, 2019 to local dealer, Lindsey Equipment, Ashley PA, After Lindsey Equipment kept the riding mower for 6 weeks, we called on the status of the mower. It was delivered back 4 days later and it appeared no yearly service had been done. It was returned with a cracked hood, flat tire, which I had stated to Lindsey to pleases fix the tire, the deck still had mud, grass, and debris clinging to it. It was not cleaned, which is part of the service. When attempting to start for the first use of the season, it took multiple attempts to start the mower. After getting it started and proceeding to mow the grass, the mower would suddenly stop. After multiple times trying to get the mower to start again, it ran for a few minutes and stalled again. All of this after I paid over $500 for the yearly service. I called Lindsey Equipment to pick it up again. Lindsey Equipment is claiming that all service had been done the first time. They are now asking me to pay half, $125.00, to replace the hood of the mower, which Lindsey Equipment cracked. How could a John Deere dealer be so negligent? I do not believe Lindsey Equipment serviced my mower at all and I believe Lindsey cracked the hood since it was not cracked when they picked up the mower. This dealer should not be allowed to sell or service John Deere products. Can anyone please help me to get this issue resolved?

I bought a z245 about 6 years ago and the left transmission broke before I had 200 hours on the machine. Now the same transmission has broke again but it is going to cost me 1800 dollars to replace. It seems to me some type of discount should be applied could be applied since it is the same transmission I had repaired. I always thought that john deere was a step above everyone else but I guess I was wrong. I hate to say it but this will be the last Deere product I will ever buy.

i have had john deere lawn tractors for over 25 years, i just gave my d140 to my grandson and bought a new E 180 ,
and on my d 140 it had a mulch plug so my tow behind sweeper can pick up the mowed grass , now with my e 180 i find out they do not make a mulch plug and any kind of plug so i can pick up the grass as i mow, i have only had it 3 days and am very unhappy with that fact this is just wrong what am i supposed to do
unhappy customer after 5 john deeres please advise Rick Hubbard seattle wa 206 910 2535

Nothing runs like a DEERE until it don't. Read to the end because the list is LONG.
9560RT Transmission, next head gasket oil in water, next soot in water flush and repair EGR, next fan shaft sheaves and timing cover.
9560RT Head gasket oil in water, next soot in water flush and repair EGR, next fan sheaves.
9520RT soot in water flush and repair EGR. Just come up with transmission Fix if Fail gotta love that.
8360RT IVT rebuild
680 head gasket oil in water, next hydro, next soot in water to be fixed this summer.
Believe me this is the short list.
Tell me why I keep killing my self with this stuff. Every year we inspect at dealer and every year we have problems. A lot are covered under power guard but no one pays for the rental machines that I use to finish the job we started. I welcome you to talk with my dealer to confirm that our service is not the problem. Your product is. Now to get to the point that finally sent me over the edge. We had a small crack in a windshield, should be replaced. Simple you would think. They order one in, nope it can't come from Waterloo it comes from another state broke in several pieces. They order another, this one from California guess what its broke in several pieces. I live 1.5 hrs. away from Waterloo and you ship it from California!!! And then wonder why its broke. Now you are shipping one from Waterloo but will not be shipped until this coming Wednesday. We started ordering windshields on the 15th of March and we hope to get a windshield that is intact 20 days later. Please give me on thread of evidence that the way you handle some things makes any sense. Give my dealer a call KCN in Kanawha, Iowa. I don't know how they keep up and well as they do. Their shop needs revolving doors. I know this will fall on deaf ears but I've had enough in Iowa.
Kevin Jurgens

Customer service
I currently own a 450 J dozer, a 5085E utility tractor and various John Deere equipment. Owning a Polaris 6x6 I had intentions to purchase a 4x4 Polaris comparable to XUV835 ,not as nice a cab, but a larger engine and priced a few thousand dollars less than XUV835
No question ,a deciding factor in not buying the Polaris was being a satisfied John Deere customer. Issues with prolonged delay in front wheel engagement renders this vehicle impractical for muddy hills. I have not been satisfied with the response of your dealership James River Equipment in Amherst, Va. . Your involvement in resolving this problem would be appreciated.

A loyal customer:
Don Paul

yesterday, 2/22 I bought a ohn Deere 42 inch zero turn mower from home depot. the delivery men unloaded the mower in the street, pushed the mower into my yard, had me sign a form and they drove away. the mower won't move. I have read
the poorly written, poorly pictured section ten times in the manual that came with the mower and I cannot find the understandable (moving machine by hand) method of putting the mower back in drive. if the mower is as poor cutting grass as it is poorly delivered to the customer then this will be my last anything made from your company!
p s. the manual looks like it was written a thousand years ago and reproduced a thousand times before I got it. you can"t even deliver a decent looking manual! and secondly you claim the customer can call on sat. and get help. bullshit. try it.

joseph cael 352-625-4990

I need to know how to get a complaint form for a 2018 john deere Gator 835m

Dears Sirs
I am an Italian mum who would like to buy , in base of prices basic, terms of delivery, and techical device instruction one GARDEN MOWER for my mother, who actually is 72 years old and next year will be 73 years old, for XMAS .Ù

Yesterday : Monday 12th November I went to AGRIBRIANZA CIONCOREZZO MONZA BRIANZA LOMBARDIA ITALY to see the device but.....

the customer service peolple told me that there aren't any kind of MOWER DEVICES ......????

WHERE I CAN FIND THIS PRODUCT?
WHICH IS THE PRICE?
WHERE ARE THE CONDITIONS OF PAYMENTS?
AND TERMS OF DELIVERIES?

DEADLINE 12 DECEMBER 2018LOCTION MY MOTHER 'S HOUSE

DEVICE LIGHT
GREEN
FOR OLD PEOPLE

IMPORTANT IT WILL BE A SURPRISE

THX ALOT
SIMONA LAURA FUMAGALLI
MUM FOR 3
AND FUMAGALLI GRAZIANO G. EX AREA MANAGER JOHN DEERE ITALY

My complaint is with Ag-Pro in Conyers, Georgia. I believe they represent John Deere. I took my Scotts lawnmower in for repair. I explained that the mower would cut out when climbing a bank or slight incline. Ag-Pro kept the mower for six weeks, supposedly diagnosed the problem and charged me $539.10 and said the mower was repaired. When I got the mower home I discovered that I still had the same problem that I had to begin with. Ag-Pro said to bring the mower back and they would check it out. A few days later they told me that I need a new transmission and that it would be an additional $1400.00 to repair. That would have been ok if they had diagnosed the problem correctly in the first place. I believe they did $539.10 worth of unnecessary work and called it repaired. I do not believe they are competent to work on a mower if they cannot diagnose a problem with the information I provided them in the beginning. I would expect a competent mechanic to check the transmission when told that the mower could not climb a bank or slight incline. Just want you to know what kind of business they run.

Martin L. Penn

I purchased a 110 riding mower a few years back and the engine literally blew up (Pieces of metal flew) last summer. The mower had only 112 hours of use and had just previously (4 weeks earlier) had undergone the 100 hour service. I wrote to you folks last summer and received absolutely zero response. Russ Moreau "Nothing dies like a Deere!"

My complaint is not with the product, yet the lack of sales support, specifically from the Land Pro NY dealer in Macedon, NY. I have purchased tractors and gators before, and was looking at a new Gator and it was difficult to get a response. As asked, I sent pictures of my Gator for a trade-in, and no response, other than they will look into it, that was weeks ago. This is not untypical from this dealership as previously experienced, as well as comments from others. I contacted Land Pro central via their online request forms, and no response. As a minimum, if not interested, a response should be provided. The last time I checked, the Gator I was interested in is still in the lot. With the existence of many competitors, I would assume sales would be very responsive, but it almost seems like they are doing the public a favor for selling equipment. At one point I purchased a Kubota tractor, not due to any better Quality, just the fact the dealer showed interest in selling their product.

New z535m z trak residential zero turn radius mower on 05-04-18. I got the 48 a mulchcontrol attachment $160.00. If you mow the grass at 2 1/2 it works good. I like to mow my grass at 3 1/4. When I use the mulching at this height there is no suction to lift the grass and a lot of grass is missed and yard looks bad after I am done. I went to the JD where I bought the mower talked to service person they said no one has ever complained to them about this and just blew me off. I took off the mulching kit and mowed with just the regular blades at 3 1/4 and yard looked great. We are not happy with the service we receive at JD in Lancaster Oh. To shorten this some when we first got the mower it was a lemon, They had to order a new mower. This one is better except I am having problem with the mulching blades not cutting my grass. I am having a hard time believing that no one else has had a problem with this. I checked a lot of other mowers but went with JD because of their dependability. I'm not a very happy customer at this point. PLEASE HELP I Can be reached by email or call 740-438-1248

I ordered a Gator back in May was told it would be in in 1 to 6 weeks , that has been changed from the end of June till August 15th, and today I had another message on my phone saying it’s now September 7th. You have got to be kidding 16 weeks it takes John Deere to get a gator. Totally unacceptable I cannot believe farmers accept this from this kind of company I really don’t know how your going to stay in business doing things like this.i canceld my order today. Gerrell

I had an issue with the hydraulic selective control valve,which was found to be defective and not operating properly on July 1,2018. I reported the defective control valve to ag-pro companies,Ocala, Florida on July 2,2018. My John Deere 4052M was picked up by Ag Pro Company on July 3,2018. I received a call on or about July 9,2018 from Ag Pro of Ocala. The service manager indicated they had found metal shavings in the hydraulic system and the cause was due to the fact that the transmission gears where too soft and had to be replaced.. This was the exact same issue that was discovered by Ag Pro of Ocala on or about mid May 2017.
I was advised by Ag Pro of Ocala that my John Deere 4052M had been repaired and was returned to my dwelling on July 17,2018 . I did pay a fee of $300 for transporting to and from my home to Ag Pro Company of Ocala.
I attempted to use my John Deere 4052M on July 18,2018 and found my tractor jumped out of gear,would not operate either forward or in reverse and the four wheel drive did not operate. Also I found wiring harness just hanging and not properly secured to the tractor frame as designed to be installed.
My John Deere 4052 M was pickup by Ag Pro of Ocala on July 19,2018. The Ag Pro driver was only able to operate my tractor in the crawler gear at 2600 rpm in order to achieve a speed of .03 MPH. Also while the driver was attempting to drive my tractor in any other forward gear the tractor made a grinding noise.

I purchased an Ariens self-propelled lawn mower in May 2017 from the John Deere Brandon Dealership. I had never used the side discharge feature of this, or any mower, until this year. I realized that I was missing a part to cover the hole once the side discharge cover is removed. I visited the representative who sold me the mower and I asked him about the missing part. He said his shop didn't have the part. I asked him to contact the previous owner to see if they had the part. I don't know if that was ever done, but when I revisited the rep., he told me the previous owner did not have the part. I asked the rep. if he would give me the part as I felt it should have been part of the original purchase. It is listed in the manual as part of the items to be included, not an optional part. He told me he was not willing to give me this part and I could purchase it at a cost of $40.00 plus taxes. I am totally upset about this as I feel they have sold me an unsafe and incomplete product. I strongly feel that I should be given this part at no extra cost to me. It is very unsafe to operate the unit without a cover on that huge hole. Debris spits up in areas less grassy.

we went to the John Deere store in Adrian, Missouri today. We walked through the door and a woman was sitting at the desk right inside the door. She never once acknowledged us. Never even looked toward the door when we walked in. We were in there about 15 minutes and she never even asked if we needed anything or looked in our direction. We walked right by her when we decided to go ahead and leave. She never looked at us when we passed her. I have NEVER been to ANY kind of establishment that I felt so disrespected. How can someone in that type of position just flat out ignore us. I was in total shock as to how rude that was to us. I do believe she needs to be put in the back room where she isn't suppose to deal with customers.

I have already wrote a complaint about my D130. Now I would like to address its customer service people who are rude at best. In several calls placed and given several different complaint numbers, to date I have received three callbacks with absolutely no resolvement of any of my issues with JD. The last call came just the other day. I missed the call by literally ten minutes. When I called back I was told rep left for the day. Just another game JD loves to play with customers. Stay away from John Deere with any purchase, trust me you will much happier with any other brand except John Deere and its nonexistent customer service people who simply blame everybody else. 11/24/2017

JD tractor 2520
Part # LVU803113
Dealer: Ramsey Waite, Eugene OR
Start date: 13 October 2017
Delivered tractor to dealer 13 October. Estimated 3-4 days shipping on parts for repair of transmission/forward drive on this 4WD tractor. Call to dealer 31 October: needed part on back order with no estimated date. Call to 800-537-8233 customer service: not able to assist with distribution problem. Instructed to work with dealer. 9 November: dealer has part on back order, no info from distributors on estimated arrival. Call to JD customer service: facts repeated. Unable to offer suggestions. NOT HAPPY.

BOUGHT NEW JD RIDING MOWER THIS YEAR - HAD FLAT TIRE BEFORE I EVEN DROVE IT - P O O R QUALITY TIRE RUINED
I CALLED , EMAILED BOTH DEALER AND JOH DEERE WEBSITE NO ONE RETURNED MY CALL OR RESPONDED TO EMAIL

SO FAR IVE TOLD ABOUT 100 PEOPLE ABOUT THIS = MOST ARE YOUR POTENTIAL CUSTOMERS , BY NEXT SEASON I WILL
HAVE TOLD THAT MANY MORE JOHN DEERE USED TO HAVE SUCH A GOOD REPUTATION AND GOOD QUALITY

i own a 345 1996 with a kawasaki 18 horsepower engine,liquid cooled..the complaint i have is why in the world would kawasaki,put a plastic cam gear on a cam,are they running into finnancial problems, or want bigger profits......but anyways was their a recall and why was.nt i notified about this.,,,,,,,the tractor would"ve been great, excellant if it wasnt for this, should i buy another john deere or something else,now i"am a little hesitant,,,,,,and kawasaki has a great reputation i"ve always thought,,,,,,,products are very expensive,, so they should out last the reall older ones ,,you would think ,,, but that is not case here or with,, anything else,,,,,,,,,,,i"am buying.....so i"am hoping you can help me out in a good direction,like i said before great little tractor if it was"nt for the cam gear....THANK YOU, NICK SLIGER

I bought a 5085e John Deere I only have one major complaint. There should not be a one key fits all tractors for the past 10 years on agricultural tractors. I was gone from home and a guy delivered hay to my house without me knowing. He had a key from his 5075m. The door was locked on my cab, but that didn't stop him.

He used it and messed up my tractor. I am extremely disappointed in this company, and the man that used my tractor without my permission. You need to fix this issue! I am sure I'm not the only person to complain about this major issue. This would have never happened if john deere were to make a certain key per tractor, or intelligent enough to know that this would eventually occur.

I have a John Deere Dealer that has a personal grudge against me, that cost me money this harvest when he took a combine away from me that I had made a deal to rent from another dealer. Ken Wheeler is the overall manager of Front Line Ag Solutions, and used his power from that position to take a combine away from me. I called a Deere customer service complaint number and told my story to them, and they had a guy from Billings Montana by the name of John, that called and listened to my complaint. He then talked to Ken Wheeler and called me back and said I needed to talk to Ken and resolve this myself as Ken is very approachable and a wonderful guy to do business with. Needless to say I am not happy with how he handled my complaint.

Purchased a John Deere D105 in 2014, the first time mower was used had to return to dealer ship to have blades replaced and deck adjusted. Then in spring of 2015 had to have transmission replaced then 2 weeks later mower returned to dealership to have a spring placed on the transmission that was not correctly installed. Now 2016 back to dealership at first they said it was the transmission belt, which wanted $ 202.00 to replace transmission belt then the dealership turns around and says it is the transmission again and want us to split difference with them which is $425.00. In 3 years the mower has had to be repaired every year from the beginning of ownership. John Deere customer service apparently does not stand behind its equipment. This is really terrible and I want to contact them and find out how to request a formal refund!

The front idler pulley and the pulley on the electric clutch disintegrated and had to be replaced at considerable cost (10% of the cost of my z910 ). John Deere mechanics at es Volker (Alexandria, LA said they had never seen anything comparable. l wonder if you have experienced a similar circumstance? Please contact me to resolve this complaint, thank you.

I am contacting you in hopes for some help & closure on a issue I am having with a specific home depot store. My mother purchased a new John Deere mower last fall from the Home Depot in Council Bluffs Ia. the mower was suppose to come with a 2 year warranty. Well in October we had some issues with the mower & took it to our local John Deere dealer. After looking into it the dealer told us according to the vin number on the mower that the mower is a 2012 model & the warranty expired on May 15. At that point we had only owned the mower for 8 months. Also according to John Deere it has her listed as the second owner which is why the warranty has expired. We purchased this mower thinking we were getting a new model mower with warranty & in turn did not receive that. I am including pictures of our receipts & a copy of the ownership & warranty information from John Deere. We would like to rectify this situation as quickly as possible. We would like to return this mower in exchange for a new one.