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KFC Complaints Continued... (Page 5)

1319+ reviews added so far. Upset? Call KFC corporate: 1-800-225-5532
20

-KFC Tirana, which is located in “Ibrahim Rugova” Street, Tirana, Albania. Vatra Agency operates as an extension of KFC Central and Eastern Europe.
I bought a twister menu and Bucket Mix Menu, to eat them at home. As soon as I bitten twister I saw a long black hair. I left it and continued with the mix bucket and it was the same but I ate the hair.
-I had alimentary poisoning (doctor paper) and acute gastroenteritis.
-Emergency came at my home because I had nausea, diarrhea, fever and high blood pressure.
- Next day had twice a day infusion and other medicines. I suffer from Helicobacter pylori (you will find the check up as a prove) at the stomach so the hair made it terribly bad.
*General Manager of KFC Albanian (Global Fast Food Albania), Mr. Agron Disha said this wasn’t possible, meanwhile manager of the store accepted it and said she fired the person who prepared the food.
- I notified National Food Authority and inspectors went there next day and founded some problem as they took an administrative warning/penality as well. I am a customer have my rights because they brought me a contaminated food and as I said to the General Manager, Mr. Disha all these will end up in media and the judge will decide for the food poisoning I had and everyday pills I am taking for my stomach bacteria due to KFC. They didn't answered the official letter of my lawyer, no respect for deadlines that are in Albanian law..
20

-KFC Tirana, which is located in “Ibrahim Rugova” Street, Tirana, Albania. Vatra Agency operates as an extension of KFC Central and Eastern Europe.
I bought a twister menu and Bucket Mix Menu, to eat them at home. As soon as I bitten twister I saw a long black hair. I left it and continued with the mix bucket and it was the same but I ate the hair.
-I had alimentary poisoning (doctor paper).
-Emergency came at my home because I had nausea, diarrhea, fever and high blood pressure.
- Next day had twice a day infusion and other medicines. I suffer from Helicobacter pylori (you will find the check up as a prove) at the stomach so the hair made it terribly bad.
*General Manager of KFC Albanian (Global Fast Food Albania), Mr. Agron Disha said this wasn’t possible, meanwhile manager of the store accepted it and said she fired the person who prepared the food.
- I notified National Food Authority and inspectors went there next day and founded some problem as they took an administrative warning/penality as well. I am a customer have my rights because they brought me a contaminated food and as I said to the General Manager, Mr. Disha all these will end up in media and the judge will decide for the food poisoning I had and everyday pills I am taking for my stomach bacteria due to KFC. They didn't answered the official letter of my lawyer.
20

The KFC on Central Ave. In hot springs, Arkansas. The food was terrible, dining room was thirty, bathroom stink, paper on floor, toleit was nasty. I paid almost v$25.00 for me and my husband to eat lunch. This was the awful food, this location needs to b cleaned up asap. And the woman who waited on us was very snotty. Plz clean this location needs to be done something with. I'm an disgusted customer who won't b back,. And I will tell everyone that ur store is aweful
20

My son had an interview today 01/18/2022 ..we arrived 10 min early , he stood at the door 15 min knocking, noone comes to the door. So we drove around to the other side and knocked, noone comes to that door either! So I drove back around to the other side and the young lady is sitting in her car smoking ..then she ask " are you here for the interview"'? My son responds " Yes". She close her car door and continue to smoke for another 5 min....this is so unprofessional! She act as if she didn't care that he was there for an interview!! Then she gets out the car and go inside without saying anything until I asked is she the manager !!!! This is just ridiculous!!! Everyone's hiring BUT look at the attitudes and treatment we encountered with this " MANAGER" !!! It's a turn off!
20

2 weeks I have gone to get food
No ice broken machine
No biscuits broken oven for 2 weeks
Staff is frustrated cause they can’t do anything
20

I was given old chicken and refused to give my money back and said the chicken was not old .all the best was falling apart and the manager was extremely rude...I want my money back never have I been served food like this I spent 45 dollars on garbage..I WANT MY MONEY BACK
20

I tried to order three items they did not have. They were white meat chicken, mac, and diet soda. So I ordered pcs of dark meat chicken and mash and gravey. When I got home I did not have gravey or a spoon or fork in bag. I called the manager and told her and she said what do you want me to do about it? I said you tell me. She said to drive back down and she would give me the gravey. I was home and not driving back 6 miles round trip not worth my trouble for their mistake. Bad management!!!!
20

I visit Oasais mall Kfc
After booking cinima tickets I need to oder Kfc but one of cashiers called Ruth angry to me because I don’t have change than I cancel my Oder please don’t treat other customers like that if he doesn’t have change also

Thank you kfc
20

There were no chicken strips no wings no mashed potatoes no biscuits and the service is below parr. Been like this for the last 2 years
20

I ordered on the new app. Order #2845828 was a Big waste of time or maybe its just the crappy store by my house located at 6028 Stage rd Bartlett TN 38135. Ordered at 628 pm. App said it would be ready by 633pm. I arrived at 642pm only to have to wait 20+ minutes in drive thru (because the lobby was closed) only to be told i had to park and wait another 15 minutes because they couldnt make my order until the knew i was onsite. (Totally defeats the purpose of skipping the line to get it finger licking quick) so after 20 more minutes waiting in a parking spot i banged on the door and was told they thought i drove off. So i then had to wait more time for them to make my order. Then it was wrong. I finally got to go inside this time and the lady in the back started getting smart (i guess they are not used to having to give people what they paid for. Needless to say after using the app and after over a 45 minute wait i finally got to go home with my food. I will never buy KFC from this store and since the next closest store is 15 mins from my house i guess popeyes just got a new customer.
20

Ordered with a very rude person at speaker then was given the completely wrong order. When I went back to have them fix it they told me I was in the wrong that the K7 did not come with popcorn chicken, when I asked why is shows this on their menu outside they gave me attitude about how I was wrong. They also gave me the completely wrong sides with my order and were extremely rude about the whole thing.
20

Hello, I am current at KFC I’m Lancaster California on Avenue J and 20th East. I just recently experienced the absolute appalling service! I ordered one of your Classic Chicken sandwiches and a Spicy Chicken Sandwich. As I drove thru to the window to pick up and pay the cashier did not acknowledge me, for one. She took my money have me my change without any acknowledgment then she slammed the window. When she handed me my order the burgers were cold! I asked her if I could please have hot burger stand she told me it would be a 25 min. Wait! I’ve been waiting for over 25 min. I called customer care and they said the only thing they could do is report the matter. This KFC doesn’t answer their phones. Please help this frustrated customer.

Debra Santos
20

I went to the Paso Robles KFC on 2405 Riverside dr. I went around 7:40 pm and I was told they had run out of chicken! Me being a former employee at KFC it seems like they either were actually out of chicken which seems like a manager not doing their job or they took it upon themselves not to make chicken before closing. I read a lot of negative results but still gave it a shot and I was disappointed. I just thought you should be aware of this incident.

Thank you
20

KFC - 1133 North Telegraph Rd., Monroe, MI #D501001

This is the service I received on the last 4 (in a row) visits. This is unacceptable!

9/11/2021 – I ordered a 12-piece chicken tenders and was missing 1.
10/02/2021 – I ordered a 16-piece bucket and was missing a thigh and a wing.
10/13/2021 – I ordered 2 Classic Chicken sandwiches. When I got home there was a few ‘drops’ of mayo on both sandwiches.
10/17/2021 – I ordered 2 Classic Chicken sandwiches with extra mayo. I got 2 sandwiches with NO mayo. Are they having a mayo shortage?
It was understood what I wanted because it was on my receipt.

Seriously, these employees should be trained to count to at least '16' and they need to be trained to comprehend what the difference is between 'EXTRA' mayo and 'NO' mayo. Employees want $15 an hour???? Well, I want my orders right.
20

Called to order pick up at wauchula fl. Was told had to order online after arguing and to call back if any problems. There was no where to put in the coupon for $24.49 so they tock $34.49 out of my card. We called 19 times nobody answered the phone. When we came down and told them about the problem they said they can't do anything about it. Last time we will ever order there.
20

To Whom it may concern:

KFC
Vernon Hills IL
service on 10/6/2021 at approximately 1220pm.

I was very dissatisfied with my service today at this location. I was helped by manager Dalia. I went to the drive though and ordered two chicken little's with the Nashville hot sauce as a combo. I did not realize these sandwiches come with mayonnaise and pickle when I ordered my food as it was not stated on the outside menu either. When I picked up my order before leaving, I realized the sandwiches had these condiments added, at this time I asked manager Dalia if I could give back the sandwiches, she just gave me and have them remade without the condiments. She instructed me that if I wanted new sandwiches, I would need to pay again even though she had just given them to me. I explained to her as it was not listed on the menu board or stated when ordering I was not aware the condiments came with the sandwiches. She than proceeded to tell me this was not her fault that I should be aware of what comes on the sandwiches prior to ordering.

When I mentioned she didn’t ask me if I wanted everything on the sandwiches when ordering and the board did not state or have pictures of the sandwiches making me aware of what was on them she stated to me that is not her problem it is my mistake and usually customers look at the pictures on the board even though a picture was not currently there of what I ordered. I ended up paying for two new sandwiches and this staff member would not even do the curtesy to throw away the old sandwiches for your customer as I did not want them stating to me, she is on camera and can not take the food back. I think this is poor customer service on KFC’s end and as a manager she did very poorly of correcting a mistake which was easily correctable. Never have I had an experience when ordering food that if there is an issue the facility does not correct the issue if in reasonable means. I paid for two sandwiches which I ended up throwing out and I feel that I should be reimbursed, and this staff member should be spoken to on proper customer service skills. Especially in a management position. I will not be returning to this KFC due to my experience and feel other customers should be made aware of the poor way in which this manager chooses to take care of their clientele.
20

I live in Thomasville Ga around 1pm me n my grandson went into the restaurant there was 1man he was eating we were at counter to order we stood there several minutes no one ask to help us employees walked all around us with there head down trying to let us know that they didn’t want to help we stood there for at least 15mins with no can I help u I told my grandson that we would go elsewhere that’s my complaint
20

I ordered the 8 pieces family treat and then they didn't give me the other side (wings) they put colslow inside the Parket for wings so that I could think its wings. I only realised when I got home
20

I went to the drive thru and order two meals with a breast mashed potatoes a drink and a cookie ! They gave me original chicken and I asked for crispy the potatoes were watery the biscuit was hard and the chicken tasted like old nasty cooking grease you could of squeezed some grease out the chicken it made me and my daughter sick to our stomach it was horrible and money wasted.
20

Went to pickup order and they said it would be ready soon. Stood in table area and could see in back. 15 min went by and they said it would be ready soon. Waited another 10 min and asked again. They pulled it from warmer and gave to me. They were very rude in actions and speech.
20

the staff never get my order right.they are rude, incompetent and being a smartass.. I have to go back everytime to get the rest of my food.. they take forever getting your order because they are always playing around and are rude when you ask for condiments.. i will never go back again..this is the Gautier, MS location
20

I was eating my mashed potatoes and almost swallowed a pin that was in the bottom of them thank god it was potatoes and I wasn’t chewing.I’m pissesd off and noone is returning my call I’m ready to forward this to my lawyers
20

I went to the store located at 2750 Duportail st. Richland Washington 99354 at 4:30 pm. I went through the drive thru and ordered a Classic Chicken sandwich meal large sized with a root beer and a small side of mashed potatoes and gravy and a small mac and cheese. I got to the window and paid the young lady asked me to pull around to the front. I noticed that the truck that was in front of me they had already pulled to the front of the store. I know this happens to help with drive thru times and there was only 1 car behind me at that moment so I could have easily been left to wait at the window. They then proceeded to pull the car behind me to the front also. So at this time we had 3 cars waiting out front for our food. I had a clear sight to the drive thru lane and watched for 15 minutes while all the remainder of the cars went thru the drive thru and got their food. One worker came out and brought the last car that was pulled 2 bags of food and did not acknowledge me or the other people waiting even though we had been there first. About another 8 minutes go past and the same worker comes out with 2 more bags of food asks the gentleman in the truck if he had ordered 4 hamburgers and chicken strips to which he replied no, he then came and asked me the same thing to which I said no and told him I had been waiting almost 25 minutes for my food. He then gave the burgers and strips to the other car and they left. Another 5 minutes go by and the lobby is locked so I call the store and ask what is going on. I tell them it has been over 30 minutes I have been waiting out front for my food and I had to repeat my order to the woman and she asked if I still wanted my food. I told her I wanted to speak to a manager and that it was absurd that I was waiting this long for a sandwich and 2 sides while everyone else was being helped. She then told me that she would come get my card and refund me for my trouble and bring my food. Another few minutes go by and she comes outside and states well I can either give you a refund or your food so what do you want. I am not the type to complain but I do manage my own business and the way this interaction was handled was not ok. I would ensure that my customers leave my store happy and would do what I need to especially if the mistake had to do with me or my employees. It was not my fault your employees were trying to lower their drive thru times and pulled me to the front. It was not my fault they did not write what car went with what order. It was not my fault they made me wait over a ½ hour in 100 degree weather in my car to get my food that ended up being cold. Then to be rude to me over a $17 food order, to which I normally would shrug it off because I understand the stresses of the business but this interaction was absolutely horrible.

I would like for someone to contact me about this incident.

Sincerely,
40

The food last night was far from normal that we get there. We had 2 Pot Pie Fill Ups and both of them the crust was so dark that it was just short of being burned. The insides of the pies were dry like they had been sitting around for a while.

I also got a Famous Bowl Fill up and that was also dry. I ordered 3 biscuits and when I got home discovered they were not in the bag.

Dinner last night was a let down.
20

After placing an order at the drive-thru at 7500 Big Benc Blvd., the lady at the window asked if I could pull forward into the lot. I was confused as I hadn't even paid yet. She asked if I had ordered 'x' (don't remember what the order she thought I placed was) and I knew it wasn't my order. I had told her that was incorrect and then asked about the order with two number 17s which was my order. She then told me my total which matched the price she quoted me at the intercom. I handed her my credit card to pay for the meal. THIS IS WHERE IT GETS SERIOUS: She appears to put my card into the machine - nothing unusual here. Then she takes my card out of the machine, grabs a cell phone (I'm assuming the phone is most likely hers), she then walks away and disappears around the corner inside, seconds later comes back with the phone and my card in hand and places my credit card back into the machine (didn't she already do that?) before handing my card back to me. She hands me the drinks and then has us pull into a space in the parking lot and later brings us the food, but without the straws for the cups. My biggest concern here is that this girl undoubtedly took a picture of my credit card and is planning to use it. It gets better, too because I tried calling the corporate number and answered the menu options to be placed on hold for less than 2 minutes to find I got conveniently disconnected. the cashier's name was Ariana in hopes that corporate sees this.
20

Bring back the rolls instead of those hard cold biscuits and bring back the potato wedges instead of those small fries, We are having problems eating at KFC in cabot,Ar because the food is cold and hard
0

Placed an order for (2) 2 piece combos @ 8:17pm finally 901pm we get ours. Find out vehicles behind us getting their food & we know for sure it was chicken as well. Not organized @ all. Orders going out but not in order received.
20

The manager is very unprofessional to customers and staff.
20

We are sitting in the rain , while your store says they close at ten. The lobby was closed. All the enployees seemed to be hiding, the obviously dont want to sell your product. This locaton is 5682 transit road in Lockport ny, we saw several customers drive away. Are the hours changing? Signed loyal kfc fans.
20

The service was horrible- food cold and tell me how do you open the butter packets??? Unbelievable! Haven’t been in ages and won’t go back ! The girls up front not customer friendly! I know help is hard to find but that was horrible ! KFC Claremont , NH
20

07/18/21 @4pm—-Terrible drive thru service!!! It was blamed on being short staff, but service was bad pre-pandemic when they were fully staffed. Corporate should get involved to find a remedy to attract/hire better customer service oriented people. How long can we keep accepting the excuse of being short staffed. When customer service is this horrible, it makes me think if food preparation is sub par as well.
20

We have lived in American Fork for 30 plus years..a number of years back we had all of our grandkids here and decided to enjoy not cooking. Went all out...and oh boy was it terrible.

So after 2 plus years we decided to give it another try. Oh my goodness it was worse...the bucket of chicken was ordered crispy, and it was awful..looked like it was regular and rebreaded and fried again..smell was awful..the biscuits were dark brown... coleslaw was so watery...and potatoes had definitely sat and formed a paste top gravy...
For our family that again was alit of money wasted...we will not ever be going back after our experiences...a real shame for sure.
20

Went to the KFC on 12th Ave, Nampa ID used the drive thru, I ordered out to the window was pain and the food was flying out the window almost dropped it ! got home and this is the sad part the chicken pieces were so small cooked too long and dried out tasted like liver was the worst taste ever the coleslaw thick chopped with no sauce we rate this KFC 0
20

On Jun 28th at approximately 8;45pm I went to the KFC on Sheridan Rd in Zion, Il. I ordered a pot pie. When I got to the window, I paid for my dinner and 2 minutes later the manager came to the window to tell me that my order was given to someone before me. She apologized and said it was a mistake and if I wanted a pot pie I would have to wait 20 minutes. She said I could order something else and I told her that I don’t have a menu and don’t know what I could order. She said that she didn’t have a paper menu so she couldn’t help me with a different order. Since I don’t know what else I could order and the manager doesn’t know their menu I asked for my money back. I asked her for the phone number of the corporate office and she told me she couldn’t give it to me. I asked for the managers name and number and said I couldn’t have that either. Eventually she found the managers number and gave it to me. All the while there were two employees standing on either side of the window not doing anything but standing there (they were standing there the entire time I was there - one did handle the cash register) laughing about this. I finally got my money back with an apology from the woman I am supposing was the supervisor. I asked if they checked their orders before giving them to the customer and all I got from her was that it was a mistake. All the while the two employees continued to laugh about this.

I see that your customer service rating is a 1.5, this tells me that I will never return to KFC again. For this type of conduct to happen to a customer is unacceptable. When I left, I went to the Taco Bell down the street from your restaurant (If you can call it that) and was welcomed by a very nice young man who helped me with my order and was kind and personable. Maybe you need to do some training with your employees, at least at this location. Or maybe hire better people.
20

Closed at 7pm due to staff shortage
20

I purchased the chicken strips 3 piece meal thru the drive thru at your Dysart/Van Buren location today at approximately 1:15 pm
I noticed that the chicken tasted old and had a bad taste. Chicken had a distinct smell and flavor when it’s bad. My mouth and tongue are still tingly and I still have that taste in my mouth hours later. I couldn’t return as I was on lunch break. I thought you should know
20

So I just went in a few minutes ago for a late lunch. I wanted the five dollar fill up and I was informed that you no longer have those. OK. So, I ordered a three piece chicken tender combo meal. I didn’t want french fries, and I asked for honey for my biscuit. When I got home I opened my box, there were french fries and no honey. Didn’t really matter because the biscuit was like a hockey puck. It was hard as a rock. Must’ve been from yesterday. The tenders were good but a little small. So basically I paid eight dollars for three pieces of chicken and a drink. This really is unacceptable. I can tell you with 100% accuracy that I will never go back. It was the KFC on South Memorial in Bixby Oklahoma.
20

Was not satisfied at all with the food I brought. Hard and expensive . Hot tenders were over fried could not eat. Chicken and mashed potato was nasty this was on 145 and Lenox. I live at 117 west 144th st. 2a ny ny 10030
20

Our chicken had feathers. Tried uploading a photo and site would not allow.
20

I ordered 2-3 pieces of chicken with 2 sides and only got 2 pieces with 1 side. I didn’t get 2 breasts , potatoes with gravy and an order of fries. I got the drinks but not what I wanted. It’s not the first time but it’s my last time at that store. The manager is a lying fat bitch
20

The wait in the drive thru is over 20 minute and that's just to make an order
20

They were extremely rude and unprofessional. It was obvious they didn’t want to help me and just wanted me gone. I rarely have a good experience here.
20

Was told at drive through it wold be 45 minutes before chicken would be ready this was at 11:45 am also You can’t add one chicken breast at window very rude personel
20

I came to kfc they had no line I go to place a order thru the drive thru and the woman tells me she not taking any orders due to shift change I ask how long before the shift changes the response “I don’t know “ but then I drive and park in the parking lot now they start taking orders after I leave my place in the line. But ordered me to not block the speaker I responded by saying I’m waiting on the shift to change the lady Tells me I can’t sit there and wait on the shit to change just flat out rude and unprofessional in national food chain I’ll never come back I wish you all the luck with your current staff the time was 4:05 pm I’m submitting this review at 4:34 pm
20

Went to the KFC on groesbeck highway in Clinton township in line 20 minutes and got up there and told me they were out of chicken 25 minute wait almost 15 of your customers in line drove away left that one went to the one on gratiot avenue in Mount Clemens Michigan in line 20 minutes to be told at this one too there would be 25 minute wait on chicken.drove the two locations on 5 /2/ 21 never did receive chicken from KFC watched at least 25 year customers drive away that day at the two locations went to Church's Chicken received my dinner 1 hour later
20

Went there at dinner time today. They were out of white meat & pot pies!! Said I could wait 20 minutes for them. Last time they were out of pot pies too. I don’t understand what manager allows this to happen at 6pm.
20

I have been waiting in the drive thru for over 45 minutes at the West main st Waterbury, CT location. Workers do not care to move fast enough. To be honest they are understaffed. If the inside area is not open the least that can be done is staff accordingly.
20

I would give it zero stars if I could. I ordered 3 orders of the Nashville tenders by the side of town where I work so I could bring home to my kids and spouse, I order the food online and I go pick it up at the kolb and golf links location in Tucson Arizona. I get there and I pick up my food and I get home to the other side of town! I open up the boxes and first they are soaked with the oil where it literally seeped through the bag and leaked on my car seat! I find that they forgot the biscuits and the side of fries. I paid a little over $32 and that’s what I get for wanting to get food for my family.... since I am all the way on the other side of town I do not want to drive back so I call the store, and no answer and again I try calling and no answer! I tried 3 more times and no answer! I then go to the live chat on the website so I can speak with someone and it connects me through to only tell me I’ve been disconnected because no one is available to chat live! I tried calling another branch and no answer! At that point I’m pissed and I give up... if you don’t believe me look at the reviews on Yelp and Google for that location. I want my refund back. Without people buying your food you guys don’t have a job so I would look into that store and clean house!
20

Lubbock TX. University and 80th. Still waiting for food, almost an hour. This is unreal!
20

Drive through extremely slow, got home and half the order was wrong food. Wife ate wrong food anyway and became very sick during the night.
20

Went to surprise a couple who have had a rough couple of months due to an on-the-job injury that required surgery and is now out for at least 3 months and are apparently just over the limit for assistance with food and utilities. I went to KFC ordered a $20 fill-up along with extra Mac and cheese, biscuits and chicken tenders. There were 3 on-line orders ahead of me the employee pushed a bag of food towards me and gesture my order was ready. After traveling 16 miles I pulled everything out to discover the 8 pieces of chicken was missing. When I called I was told to bring EVERYTHING back. So I traveled 16 more miles to get what I paid for and was questioned about the bucket of chicken that I never received. I inquired if they had cameras to prove I didn't receive the bucket. So I also asked if they were going to replace the cold food that they never looked at. NO COMPENSATION FOR THEIR MISTAKE. Facebook makes a wonderful place to post how companies treat customers now days.
20

10:24pm. Store closed they said for cleaning. Posted store hours say open until 11pm. This store is always closing early. Yes, I eat late. But, I check the hours before going to a restaurant. If you’re going to advertise that you open until 11pm, I should be able to trust your posted hours.
20

Last nite my wife and i went thru your drive thru and order a$ 20.dollar fill up meal, and 2 pepsi, When we got up to the window the girl said 20 dollars we gave her the money and she shut the window, she was black we are white ,she made us fill out of place,We were polite, she open the window and handed our food to us, Then slammed the window, When we got to our room we were short 2 pieces of chicken, no forks ,napkins, plates, or 2 pepsis, Just thought you should know,She let us know we were in the wrong neighborhood, to bad.
100

On 8/2, my wife & I went to iron point kfc in Folsom, ca at about 3pm. Ordered $20 fill up. Told to pull around front. Waited half hour, approached once for receipt #, at about 49 min, told they were out of xtra Chrispy. Got refund. Drove to Cameron park, received $20 fill up immed. On 8/14 at 9:20pm, placed order for 9 tenders & 6 pc wings. Told to pull around front again. Over 15 cars waiting. Approached one time for #. At 10:30,mgr came to car, said gave meal to diff customer, now out of Wings. Blew up at mgr. accepted tenders for wings. Mgr on shift a moron, incapable of running store. Tried to blame on brown out, what excuse last Sunday, she was on then. Brown out ran from 6:40-8:41pm. Never to return there again & will tell all friends.
20

I drove to my local KFC in Winter Haven, Florida and was greeted by a female voice and she asked how she could help me. Before I could say anything a male voice took over and said the wait was going to be 40-50 minutes on everything. He said I could go to auburndale KFC and that KFC didn’t even have the option of grilled chicken after I asked him if that was available. He was so rude and I’m sure he was lying. They were servicing people and they were servicing the car in front of me.
20

Made an order had to wait in my car wilhich was no problem. I live 40 minutes from Watertown New York store. My problem is I was missing 4 items that I ordered. Good thing I checked before I left. I went back through drivethru only to have the manager tell me this is the order. I told him what was the true order. He said he can refuse me service. Fine and dandy if I hadn’t already ordered. I just wanted what I paid for. Needless to say if I ever go to k f c it won’t be the Watertown store. I have several people tell me they also have review sub standard service. Very disappointed in your service at hhis site. Feel like I should be compensated for the inconvenience and the manager’s response. I enjoy your chicken but do not know if I would go back their again. I don’t frequent your store it might be a couple a times a year but do expect excellence in the service. I may have been angry but at no point did I curse at your manager. I just wanted him to know I was telling him he got the order wrong. I just don’t get upset because I expected more food I just wanted what I paid fir. Which was almost 53 dollars worth. I work in the publi eye and know how important it is for customer relations. Without this you have no business! Would appreciate som Ed acknowledgement that this was handled! Thank you.
20

I was at the KFC in Butte MT on 08/18/20 @ 4:25 pm. It was hot outside, this was a drive thru experience. It was 90 degrees out. We placed our order, (the KFC was out of original chicken and only offered crispy. So, that was strike one... The lady who was taking the drive thru orders giggled when she told us there was no original, only extra crispy. Then I wanted extra biscuits, the employee said they were out...No wait, they just came out of the oven... she is still giggling. It was annoying. 30-45 minutes later, we are still waiting in our car for our food. I could not get out of line because there was no way to go but forward. I would have left if I could, but I could not get out of the line and my husband likes KFC, so I waited.....and waited....and waited......Strike two.... I phoned inside and they employee who answered said the soda pop machine had gone down and they were fixing it. Almost done....yeah right...So we wait some more and finally they get it going. The car in front of us got their drinks finally and then it was our turn. The employee who liked to giggle a lot was irritating me. I told her it was not funny that we had to wait for so long in the heat. She stopped being so cheery after that. Good. I don't like people like that when I am so angry. I cannot even express how pissed off I am at KFC. I don't like KFC, I went there because my husband asked me too. No more....The biscuits were raw on the inside. I did not discover this until I was home in Helena and the pop was not mixed right either. No one even tested the stupid pop machine to see if it tasted okay now and was mixing correctly. I spent $2.79 for a large pop that was undrinkable. I spent $2.89 for extra biscuits, which were undercooked and $20 for the Fill up meal which I could not even get in Original chicken. I phoned this KFC four times while I was driving home to Helena. It just rang and rang and rang. The fifth and sixth times I phoned, they had taken the phone off the hook and all we got was a busy signal. I am going to phone today when they open up also. I am done with KFC, that is all I have to say. No good reviews here...
20

I ordered at 6:50pm $20 fill up original with large Mac and cheese. The girl tries to give me crispy and I tell her no. I go home I only have 4 little piece of chicken a Mac and cheese that was dried up and tasted old. Looked like they scrapped it from the bottom and gave it to me. Not happy I payed $26 for a family meal not some old dried up food with 4 small piece of chicken.
20

I was given a piece of chicken that was old & couldn’t be eaten.
20

Good day,
Hope this mail finds you well. Earlier this afternoon I went and get myself a KFC double Crunch Burger (only the burger) at KFC Cape Town Station. I didn't check my order as I would normally do.
When I reached my place of work (V&A Waterfront) and opened the burger, it was of a sub-standard there was no tomato, there was a very small piece of lettuce, and the cheese looked like it was just literally thrown in. I know the standard of the double Crunch looks like when it is done by a person who first values what he or she is doing, values the paying customer the product is been served to.
Had I been near the KFC branch that sold me that burger I would've returned it. I ate it because I was hungry.
My order was order number 466 on the slip a name Musa appears. I do not in any way blame her. The person to blame is the one that prepared the burger.
Attached are pictures of what I was expecting to get versus what I actually got.
Hoping you will look into this and also do stress the importance of customer service to your staff.
20

V9B 2X4 the staff wasn’t knowable, we asked for original chicken and got popcorn and strips.
The gravy had no taste, like brown thin water.

I am not happy with my experience there.
20

Had a complaint, but situation resolved. Thanks for your attention to this matter.
20

It is the third time I leave with an incomplete order. You pay for things, arrive at home, and its incomplete. Unexeptable, especially now with covid when you don't have money and want to treat your kids. Explain to my child why she could not have a burger!
20

KFC CALYPSO SQUARE MITCHELL'S PLAIN. First of all, I think that KFC should learn their people how to communicate with customers. Secondly if you have a Tuesday special why does the chef only fry 36 pieces of chicken at a time. Frontline cashiers should inform customers that there is a waiting period, don't say 10 minutes than customers wait 30 minutes. If your store don't have stock of any kind what so ever, it is the duty of the manager to put up a notice informing customers so that they don't have to drive to two different KFC's. This is so important that you communicate and treat people with respect. Look at my waiting time, and now they tell me they out of salads.
20

First off, my man use to be KFCs biggest fan until tonight! My man also use to be a cook for Hardees, so when he taste his food tonight, our family was left w/ not eating our $50 sum meal from KFC! You did away w/ your famous potatoe wedges, & replaced them w/ undesirable fries! The fries along w/ the chicken was cooked in dirty nasty oil! The chicken barely had any meat on them to eat which included the breast! The biscuits, cole slaw, & mash potatoes & gravy taste as if they were made w/ spoiled milk! We will no longer be eating KFC after what we were served tonight!
20

would like a response from legal department
20

I am very disappointed with KFC's decision to buckle under to BLM's bullying tactics by giving the millions of dollars to black businesses. Just a thought here but maybe this money would go further toward rebuilding / repairing businesses destroyed during the recent BLM riots. I know that you don't care about a single customer but I frequented your establishments at least 3 times a week. No longer. Nothing like REWARDING animalistic behavior.
Feel free to contact me concerning this notification. I will NOT be holding my breath.

Sincerely
Kim R. Wynn
20

Very disappointed in KFC Northwest Expressway OKC store# j625442821769
20

Went to kfc drive-thru ordered some chicken they didn't get my order right and the chicken was cold and hard and this is the KFC in Booneville Arkansasand I will never go back ever again
40

My son ordered a build a bucket on Saturday night , I picked it up around 6.30 pm , drinks and one of the chips not in the order.This is not the first time from this store. I have been trying to contact the store since sat , the phone was engaged for hours , on sun engaged , tried again this morning keeps ringing out . I am very annoyed at the service of this store but is the closest store to us . please could you contact the store, you should have better luck than me , and advise them I am not in the habit of paying for product I don't receive, and it would be appreciated if they could answer their phone . Thank you
20

went to kfc today a bought a 20 dollar meal well I had to wait for the biscuits to get done well when I got home my chicken was over cooked and they must be using old grease then my biscuits weren't cooked all the way I have never had a bad experience like today I am so pissed because I spent 27 dollars and couldn't even enjoy my dinner
20

The food was wrong and my drink was wrong. Ordered #1 extra crispy. Green beans unsweetened tea and extra side of green beans. The tea was sweet, the chicken was original. The leg was massively overcooked and tough. The thigh was saturated in grease and the biscuit was a hockey puck. Massive abuse of hold times. That is not safe for the consumer. Also I think I got original instead because they were out of EC.
40

So I ordered (2) $20 fill ups and the $10 pack of popcorn chicken. I did NOT receive the 8 biscuits and my 2 gravy containers were only half full. Definitely not enough for (4) large potatoes. I bought this to feed 6 people and ran out of gravy. And again I did not receive my 8 biscuits. Everything was good, just disappointed in not receiving my entire order. I live 50 miles away so I couldn’t just go back.
20

Went to kfc at arnison retail park went in around 5 minutes to 2 took order of 2 1.99 snack box’s and a large popcorn chicken still waiting at around ten past seen most of me order had been under the hot counter for some while was not told why a had been waiting it was not busy at all in my opinion an order of that size should of been ready in a matter of minutes asked for a refund then told it wouldn’t be long don’t understand why a wasn’t told this before asking for my money back
60

The last two orders on the crispy chicken on 7/14/19 and 7/19/19,has been to salty and in the bucket was on the bottom chickens part were dripping in oil. I will delay future purchase until this is corrected, it could be a technical timer in the fryer . My area zip code 86403.
20

Hello my name is Rhonda Johnson and I WAS employed by KFC in Fairborn on Broad Street. I had informed Linda Nelson and Angela that I was going to be absent on Sunday July 14th 2019. Saturday July 13th is when Linda Nelson and I had a conversation about me requesting the time off. I told Linda Nelson in the back of the store by the back door of this. She said, to me "IT IS OKAY AND THAT ANGELA WILL HAVE TO DEAL WITH BEING SHORT HANDED AND SHE SAID, "I WILL BE GONE TOO ON MY VACATION". BECAUSE I STATED THAT I RHONDA JOHNSON DID NOT WANT TO PUT ANY ONE IN A BOND. I DIDN'T WANT ANYONE TO HAVE TO COVER FOR ME. So when I called KFC today July 19th Angela disclosed to me I was TERMINATED BECAUSE I DID'T CALL OR SHOW UP!!! When Linda Nelson told me previously that it was okay for me to have the following days off between Sunday the 14th, 2019 through Saturday July 20th, 2019. So where is the no show no call when it was known I was gone to be absent from work??? WHEN THEY VERBALLY APPROVED MY DAYS OFF. LINDA NELSON IS THE HEAD MANAGER OR RGM OF THIS LOCATION. BUT IT TOOK ME CALLING TO SEE WHEN I WAS SCHELDUED AGAIN FOR ANGELA TO TELL ME LINDA HAD PUT IN PAPERS OF MY TERMINATION. WHEN LINDA SAID, IT WAS OKAY FOR ME TO BE GONE THAT SUNDAY THROUGH SATURADAY JULY 20TH, 2019. LINDA and Angela has had an attitude with me for the longest. Trying to find ways to fire me. They have cut my hours. I work hard and to go into work for other coworkers when asked. I am ill but switch around my medical appointments so Linda or Angela won't be short handed. They(Linda and Angela) are extremely unprofessional. Linda and Angela favors other coworkers over coworkers. She has told me I take to many days off work when Linda and Angela know for a fact I am seriously ill. She fells to realize I had a serve panic attack into a mild heart attack at her store on Black Friday 2018. Since then I have had to see different doctors for my medical conditions. All in the same I have worked my butt off time and time again. But Linda and Angela will pick up the phone and call me for me to come in and work time for them because they're short handed when I'm off. I go out my way to work my butt off to end up terminated because of a so called no call no show. This is extremely unprofessional and something needs to be done. I have no need to lie and I will certainly take a lie detector test for this unprofessional act. I can be reached 24/7 at (937)856-6288 or email at missrhondaj84@gmail.com. Not to mention: She has also told me that I can not express myself when they have had me scheduled and I show up for work and they say you're not scheduled for today. How am I suppose to feel especially when I walk to work(rain, shine, sleet, snow, hail or whatever)??? As hard as I done worked for KFC despite all. How can you terminate me when you specifically said, my request was granted for my absence by Linda Nelson and Angela backed her???

Rhonda Johnson 7/19/2019 @10:33 p.m.
20

Ordered a dinner for 2 last night from Acacia Ridge KFC only to find in my order I didn’t receive the 2 coleslaw so I rang the store and spoke to the night manager about it and she was so apologetic and said she’d give me a store credit of 2 coleslaw’s and 2 large chips for the inconvenience, after giving her my name,phone number and email address so she could send it to my email account,I didn’t receive it at all,so at the moment I’m not a happy customer.Regards Francis.
20

My husband and I purchased the 16pcs family meal today (7/18 @ 1630) through the drive thru. We were very disappointment to get home and realize they only put 12 pcs of chicken In The bucket. It’s very frustrating as a customer to realize your order is wrong once you’re home and sitting at the dinner table with your children. Who truly expects to have to count their pieces of chicken when going through the drive thru? This is unacceptable service and no different than stealing from customers. While I understand KFC corporate has no control over each location, you do however, have control over the quality of people you hire. My husband and I spent $46 for a meal that was not what we paid for and we are not making the trip back in the middle of dinner. How disappointing.
20

I have always loved KFC chicken. I believe one of the first franchises was here in Yakima -- a full service sit-down restaurant with a bar. I have felt that the quality of the chicken has been going downhill for years now. A few months ago I went to our local KFC on 40th Avenue here in Yakima, WA. The chicken looked and tasted like it had been under the warmer for the whole day, but I had gone at noon. I took one bite and threw the rest away. Right then and there I decided that would be the last time. The week of July 13 I thought maybe I would give KFC one more chance. I purchased a 3-piece meal and brought it home. The same thing! The chicken pieces were very small and overdone -- like they had sat there since early that morning. Not the KFC taste to the chicken. I will not try it again. The price doesn't warrant throwing the whole meal away. Guess I'll wait until another chicken franchise comes to town and try that. No more KFC. I just wanted you to know my thoughts. For chicken like that no one will buy your chicken.
20

ON TUESDAY 7/16/19 I WENT TO THE KFC ON CANDLER RD IN DECATUR GA IT WAS THE WORST CHICKEN I EVER HAD FROM KFC IN MY 59 YEARS. I LOVE KFC ORIGINAL I ASKED FOR THEY SO WHEN I OPEN MY BOX IT LOOKED CRISPY SO I TOOK IT BACK AND THE YOUNG LADY STATED IT WAS ORIGINAL IT WAS JUST FRESH I WAS HOT SO HOT I HAD TO WAIT TO EAT IT. I LIVE AROUND THE CORNER BEFORE I COULD GET IN HOUSE HAD TO GO TO RESTROOM THE NEXT DAY STOMACH UPSET WENT BACK YESTERDAY AND GOT BAKED THEY NOT COOKING THIS CHICKEN DONE ENOUGH. WILL NEVER EAT THERE AGAIN.
20

The reastraunt at Oldfield crossing in Jacksonville Florida looks like it has never been cleaned. The staff is more worried about sitting in the office than taking care of customers, made me feel like I was inconvenience to them . The dining area smelled bad and restrooms were disgusting. Mentioned the bathrooms needed attention and the manager stated if I didn’t like it clean it myself. It took every bit of my military police training to maintain my composure.
20

I went to KFC in Midwest City, OK this evening. To start, they hand me a HOT drink with no ice like it’s no big deal. I ask them why it had no ice and THEN he tells me that they are out of ice. I’m pretty sure if you tell someone that they will get hot soda they may not want to pay for it. In the meantime same person is running my debit card and hands it back. I ordered hot wings so he tells me to pull around. I’m like, I’m waiting on my receipt. He THEN tells me the computers are offline and have been since 9 (it is about 10ish) and he was unable to print a receipt. We go back and forth for a minute because I have never heard of anything so asinine and how do you not notify someone, especially paying with a card of this prior to scanning their card. He then goes to get the manager, Prince, who states he could get MY cell phone and take a picture of the screen. He literally talks to me for 5 minutes on how a credit card machine works and does nothing to put my mind at ease because at this point as far as I’m concerned they are crooks that already have my information. Displeased is an understatement to what happened today and if something shows up on my credit card all I have is a silly screenshot of their computer. I have ran into several problems with this location over the years, but they were minor. This one takes the cake. I really am not sure how you guys even keep this location in business with how they run this store! This is ridiculous and this is the last time I will every visit this location or any KFC for that matter in a long while. If nothing else, communication is key. Maybe I wouldn’t have been so upset if they would have just opened their mouths and communicated all of the deficiencies beforehand and gave me a choice in whether I wanted to order a hot drink or swipe my bank card and NOT get a receipt. I really hope you address these issues so that no one else has to endure such a horrible experience in the future!
20

I have ordered 10 Zinger wings for R54.90 at Kfc Aspen near cleary Park Friday night (12/7/19 time is 17:17 and the order number is 118,the wings were horrible however I had a running stomach the whole night I could not sleep,and we only had KFC for supper,i could not even make it to work the next day,what made it even worse my husband got the same stomach problem the next morning and we both decided not go work,this is a very serious and horrible experience ,iam soo disappointed because I'd go to KFC just for Zinger wings,thts the love I have for the wings
20

Well the two experiences at the KFC in sandy Utah have been the worst. From having a long black hair from the manager lady who refuses to wear a hair net. To having Jose stare at us out the window with a bold stare as if he tainted the chicken. He must have since we gotten sick for the past two days. He crouched down to see who he was going to make sick for the day. The manager sat in the office to plant her ass down as if the whole place could go to crap without a care. I would avoid this place unless you don't mind being sick, or eating hairy chicken.
20

I went into the counter to order takeout food at KFC In Debary Florida little after one on Saturday, July 13 there were three people working in the store the manager a counter person and a young gentleman in the back cooking . the service was very slow the cleanliness factor of wiping your face with your gloves when you’re serving food was evident nobody was happy in there to be working and overall just not the type of service I would expect from any fast food you guys are competing against Chick-fil-A and did not measure up at all today . The store was steady with business not super busy but it could’ve used another person also . I would definitely think twice before going back to this particular KFC .
20

1) person taking orders rhrough drive through tried tacking on extra fees for sauces and things already described as included on menu
I see kfc reviews are low anyway....you spend thousands on advertising then hire very questionable people to con your customers ....Dont offer me any freebies....I dont have any intention of ever going back
20

Our family brought dinner from the Central Ave East Orange, NJ location. My daughter just purchased 3 (2) pice meals and a kfc bowl.. None of the meals had the side dishes in them and all of the drinks were nothing but dirty water. We poured that crap straight down the drain. This was a pure waste of our money and time. It’s storming so we didn’t return. Tried to call but it’s saying the circuits are busy. Either everyone is complaining or they took the phone off the hook due to the volume of complaint calls. They are fully aware they are being dishonest and serving low quality food. Just pure garbage.
60

Your Company needs to replace the paper bags for take out food. They leak and by the time you get where you're going the bottom of the bag is wet all the way through. Maybe there is a wax coated bag, because I know we should cut down on the plastic bags. Other wise, I love the food.
20

I live in Grand Blanc Mi and we have a KFC on the corner of Hill Rd and Dort Hwy. My complaint is that I have visited this KFC multiple, multiple times and every time I do I'm either missing something or waiting way to long....20 min to over 30 min for them to make the food because they never seem to be able to have it ready and waiting for customers...if they have one of the items they don't have the other....always. I have seen employees in there arguing with each other before and I was there one time and they had a new employee and they was not helping him that was the time it took way over 40 min, I felt sorry for him... Poor.. poor management and I know I'm not the only one with complaints about this location. I actually have started driving 15 miles out of my way just to go to a different location. When you call to let them know you are missing items they don't answer most of the time. KFC is not cheep and I have lost lots of money eating at your franchise and you need to have secret shoppers go there to see the poor service. I work hard for my money so I expect for the food that I order and pay for to be in my bag...not including the gas it takes to go back to get the order right.
20

KFC RESTAURANT @ Blackwood Clementon Road, Blackwood, NJ. I am a Senior Citizen, who actually "grew-up" eating KFC chicken. My son and daughter-in-law were talking about how it it had been since we all had KFC. So I put on my mobile map and away we went to find KFC. We were all excited. I bought the 10 piece meal with the cinnamon biscuits. The smell in the car, on the way home was awesome!! When we got home, we dove into our food. When they pa ked our order, they put the cinnamon biscuits in sideways over the bucket of chicken. Needless to say....the cinnamon ran onto all the chicken. The taste was dreadful. So we ate potatoes and cole slaw for dinner.
My son called the restaurant and spoke with the manager, Raina. She apologized and asked if we could come back either that same night, or the next. She also stated she would replace the entire meal, plus through in a little extra.
Well, my d-i-l and I went to see "Raina" to get our chicken. We were saying how thoughtful this girl was. Our first experience was with a cashier by the name Shanue. She asked"How many pieces of chicken are you missing? " I stated that I would like to speak to Rain. I was informed she was VERY BUSY! Supposedly, When he informed Raina that we were there. We waited 45 minutes.......meanwhile, observing how uncohesive this "team" of workers actually were. Each one bickering with another, saying what they were or were not going to do.I
Finally, Shane called us and handed us a bucket of chicken....lifting the lid and stating, "see? Fresh chicken" She did this three times. Then proceeded to place cinnamon biscuits on top of the bucket of chicken. I stated weren't we supposed to get something else? We were told no, this is what Rains said to give us. As we were leaving, this cashier proceeded to tell the next customer about "giving away food to SOME people. My d-i- l found her to be quite disrespectful and stated it she had anything to be said....She could say it to our face and that it was their fault, that our order got messed up. When we were in the car, I called Rains myself and asked about our replacement order. She in turn replied "No, chicken & cinnamon biscuits are all you get. Plus she stated that we "threatened her employee! I was completely dumbfounded.
As a manager, she had no control of her team, every worker there was doing their own thing, not helping one another at all. Also when I asked the cashier for her name, she smiled, covered up her badge and just laughed. Totally rude!!! So for dinner tonight we ate just chicken.
As I stated previously, I am a Senior citizen, on a fixed income. I spent $30 on what I thought was going to be a delicious experience. Instead, it was a total disaster. I will NEVER patronize this KFC again and will also submit a review on social media regarding my experience there. KFC is nothing like I remember it be.
If this is the new, modern KFC, that shows no respect to its patrons....you can keep it!
Sincerely,
Linda S. Spruill
20

Purchased a 16 piece meal and the 8 biscuits were missing when we got home. The gravy for the mash potatoes tasted over peppery flavor, called to complain and received a code to claim the missing biscuits.
Its not the first time that I have has missing items from this store and that is why I am reporting this issue.

Store # J870019
20

Store # J625104
Fort Stockton TX 1304 N. U.S. Highway 285
Ticket # 2084 8:31pm
My biggest complaint was the employee's trrible attitude. The multiple mistakes she made I believe would have been less if she wanted to be working there. Based on her bad attitude it seems she is extremely unhappy with her position.
I can understand her being frustrated or stressed based on that it didn't appear that she had sufficient help and that the speaker in the drive through was not working however that doesn't make it acceptable for her to take her frustrations out on the customers.
When I was ordering the first combo and asked for coke she sharply (with what seemed to be attitude) that she didn't have coke so I told her Pepsi where as she did not ask for a size, second item there was no issue other than that she seemed frustrated the entire time, the third item I asked for the dorito tacos she asked me what kind of tacos so I cleared my throat and spoke up saying again the dorito tacos now she seems to be getting mad and said there are different types of tacos which kind do you want, not knowing that there were different dorito tacos and thinking she was having a hard time understanding me I told her again making sure to be precise in my pronunciation.
Now she starts slapping the back of her hand in the palm of her hand and with a over the top attitude she says there are three different tacos so which one do you want (still not identifying the options) so my wife asked her what the options are so we finally got through ordering some tacos.

After taking our order it seemed she went back to make the order. She brought the items out, handed them through the window and without saying anything abruptly walked away. I wasn't sure if we had received the entire order or if she was going to get other items so I asked my wife to make sure all the items looked to be there. Noticing that we didn't drive away immediately and without coming to the window she asks (with seeming attitude) if we were missing anything which it didn't appear that way initially so we left.

After returning home I started to remove the items and noticed that the tacos were loosely wrapped so that the shell's were showing and the taco meat was at one side of the taco, one of the tacos contents had came out of the taco completely and was in the bottom of the bag.
I had also ordered a two piece meal and a three piece meal but received two, two piece meals but was charged for what I ordered, no napkins, no forks for the mashed potato I also noticed on the receipt "CChip cookie" which we didn't also received.
20

Out of fried chicken, AGAIN!
This is the second time within two weeks that we have visited this store on 5th street in St. Charles, MO. And they were out of fried chicken.
The manager did not care and blamed it on the employees.
Ever since the remodel and change in staff this location has gone downhill. The customer service is horrible!
20

I didn’t receive my cookie with my meal !
20

I've never had a problem with service from KFC until I moved to Arlington Washington, One time my son in law went thru the drive thru and when he got home we were missing half of our chicken and had no rolls, my daughter went back and the manager was very rude to her instead of saying she was sorry, she shoved the box of chicken at my daughter. Very poor customer service.
Yesterday after grocery shopping at Winco in the rain, we stopped at KFC again when we went thru the drive, the girl asked if we wanted Org. or crispy, we said crispy, she then said, lets see if we have any, we waited a minute next thing we had a new person at the speaker, so we had to order all over again, and when it came to the crispy she also said they are checking on the crispy chicken. They had us put our car around to the side of the building to wait for our order, my daughter when inside, and while she was waiting, they were giving people in the drive thru who had small orders, their food, Debbie then said where is my order, and was told that those were just small orders, And again they were rude. You really need to do some undercover work on you stores, because any who gets a one out of 5 star rating is in trouble. I'm sure you don't want to end up in the dump.
20

We went to a KFC in Brigham City, Utah, a week and a half ago. It was a Sunday, in the early afternoon. We were traveling with another carload of family members. We have eaten there several times over the years when we have traveled through Utah. We left the business without ordering when we learned they had no extra crispy chicken. This evening we have come back to Utah. We went to the same KFC only to find the only extra crispy pieces were wings. We left and drove to Ogden to the KFC there. They had no extra crispy. The girl said it would take 30-40 minutes to cook some.
In frustration, I ordered chicken strips only to find they had no ranch dressing. My husband said, “I’ve never seen you this irritated when we’ve eaten out.” Please either take extra crispy chicken off your menu (and I will eat chicken somewhere else) or keep it made during the day. If you’re getting low, cook some more. It would be like McDonald’s never having hamburgers on hand. I’m sorry for being frustrated, but I’m tired of going to a business that advertises a product, and it not being in stock.
20

Your Franchise in Moore, Oklahoma, 1200 N .Moore Ave. has to be the nasties restaurant I have ever been to. The people that work the inside and the drive through window are so rude. You don't hear thank you. You cant understand the person that's talking to you. We have always loved the chicken from KFC but will never do it again. If our hard earned money is not worth someone's thank you for your business , that's such a shame. We will find another chicken place.
20

My contact reference complaint number is P6W25.
Whereas noone has contacted me regarding this complaint. I mainly want to know if anything has been done to correct the surly and disrespectful behavior of the manager had contact with over my wanting to order ala carte rather than the menu board.... And was refused service if I didn't order off the menu board.
I need to know if he and the waiter are still working there, so I will know not to go back to the store involved.
I have been going to the same kfc store for probably 20 years.
John Niner
jniner@cox.net
60

We were having a party at work and I was asked to pick up some chicken. I checked the KFC menu and I was impressed with the variety of food, but I thought the prices were a little high. I arrived at the store and the line was rather slow even though there were only a few customers ahead of me. When my turn finally came up I ordered eight pieces of chicken. The online price was approximately three dollars less than what I was charged in the store. That’s a big difference. Then I compared all the posted food prices on the board with the online prices. None of them matched. Isn’t this false advertising? I didn’t have time to file a formal complaint with the management so I just paid the inflated price of approximately $17.50. That almost $2 for a piece of chicken, including wings and legs. You guys need to show the same prices online as you do in the store.
20

We ordered a 20 piece did not get all the pieces
Then didn't get all our sides plus the extra sides we paid for
The chicken was pink and taste rubbery
I know it was close to closing time but that's NO excuse!

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