KFC Complaints Continued... (Page 8)

Myself and daughter attended kings heath kfc at approx 1-1.30pm 10/12/18. There was food on floors tables with food and rubbish on and the 2 members of staff serving looked barely awake and not remotely interested in being there, they didn’t speak to each other apart from when the young lad got 2 customers orders wrong and the woman abruptly told him he needs to start getting the orders correct, I heard this from where I was seated at other end of restaurant, we wasn’t given any sauces and woman again wasn’t impressed my daughter had asked for some, we then had to ask for tissue and again same woman sucked her teeth and handed my daughter who is only 11 one blue paper towel!...other customers were coming in and struggling to find anywhere clean to sit, onleaving the restaurant we paid a visit to toilet where in the floor was a lump of feaces! Looked like it had been there all morning as it had dried onto the floor!...I work in care I could clearly tell this had been there for a considerable time! Will defiantly NOT be visiting this restaurant again

Terrible! Get people that speak and understand English. I tried to get an Original $5 fill-up but with 2 breasts rather than breast and wing. They couldn't understand and kept pointing to the menu. I've ordered this exact thing many times in the past and I'm suddenly told they won't do this for me. I ended up yelling at the stupid dirty looking people you employ. How can you be so stupid to argue with a customer about what one wants? I've never been so insulted by people selling food before. I walked out with nothing but anger. I plan to complain to the Torrington Chamber of Commerce and Better Business Bureau as well as all that I know including social media. You ruined a meal for me and I doubt I'll ever go there again. This store is in Torrington, ct. William Schmidt

Where is the manager in this store?? Thought you should be aware of the fact that the KFC, on N. Hanover Street in Carlisle, PA, apparently closes whenever it feels like it! We went there last night and they were closing, the one lady said she was leaving because she had to be some other place. After we left another gentlemen pulled up to go get chicken and waffles and they had literally locked the door behind us. They were to open until 8 or 9:00pm, this was just after 7:00. Dumbest and most rude thing I ever saw!! The entire store just closed.

Service very poor. Got charged twice with card machine when this was proved. Manager did no what to do all in al a very disappointing experience. I am not one for complaining but if this scam works. It will be very profitable. Not everyone checks there bank statement. If I don’t get any response or compensation for my upset and inconvenience. I will defanaly take further steps. It is fraud after all Many thanks mr Johnson

Asked for boneless feast as I got little kids came home gave me greasy chicken on a bone which was no good for my young kids the grease in the bottom of the buckets was disgusting u need a better cook full of grease outside under cooked inside better of going Iceland buying there chicken pieces than this crap ur company are serving up where’s the pride in what u cook change the manager there change cook my money wasted as I can’t even pick the chicken off the bone for my kids as so under cooked this place needs shutting down and u as a company need to look at what being served

I went to store in Kanawha city wv and ordered my meal. I witnessed an employee eating while doing orders on front line. Also witnessed employees arguing slamming and banging because wrong orders went out drive thru. I approached the manager angel and tried to discuss this matter her response I was in the bathroom there is nothing I can do. I work at CAMC memorial as a nurse and customer service is a must in our hospital. If I would reply as such as a nurse to such behaviors I would be dismissed. The health department needs to be aware of employees eating while serving food. My ticket number is 3075. I am very disappointed in the service and behaviors I witnessed. I would hope this behavior will be addressed.

We have just been to order out tea ya 21:04 they refused to serve us saying they shut at 21:00 even though it says on the door it shuts at 22:00, there was 3 tables still eating there food! I have had a very stressful day with my father passing away! And I can’t even go to my local food place on the way home from the hospital! Absolute disgrace and I will be taking this complaint further if nothing is done!

After our latest visit to your restaurant we were very disappointed with our meal. The chicken seemed very dry as if it had been sitting there for a while. The hot wings had way to much seasoning on. All in all our meal was way below the standard we usually always get we eat kfc

You sit in line for 20 min to hear them tell you they’re short handed yet 4 employees 1 being a manger stood outside smoking and talking the the entire time! 8 vehicles in line! Not the first time.....NEVER AGAIN!

Had a three piece dinner take out Opening dinner found one leg and two thighs. It was the smallest chicken I have ever had at a kfc The biscuit was small also There is no way they are using kfc chicken I’m 69 years old and like kfc Service was nice food was not will not be coming back restaurant #D9470002

New Online Order # 34894681 - KFC
KFC ordered online. Delivered KFC is not fresh. Not taste like KFC.
Looks like they have used old chicken.

This time KFC was really bad taste.

When called for KFC call center for complaint.
They are not listing to me.
We have eaten a few pieces and remain just wasted.

From today onward. We are not going to order or eat KFC.

Dear Customer Service, I can’t believe that the store on 154th & the Palmetto Expressway; #1) doesn’t care about their customers and are rude. #2) they don’t have any cocked chicken. The supervisor/manager tells my wife who’s ordered an 8-piece grilled box ... “mam we’re out of breast and most children” we’ll have to cook more if you want it - she says. Again, we ordered an 8-piece (grilled - beautiful we’re on the Keto Diet) and she charged us full price for 6 drums and 2 thighs. This is the 4th or 5th time this store does the same. Today was extra special because of the rude tone in which the supervisor/manager (blonde heavey set lady) speaks to us and other customers.

We love KFC chicken but if this is the way they are going to treat us - we will have to switch to Boston Market.

Regards, Ivan

The size of the fries is embarrassing. This is the packet I just got with my Burrito meal from KFC drive through in Kings Norton. Disgrace.

I rate your food at most of your KFC as very poor.

We started our journey for our meal at 6.30 pm on Thursday 15th November 2018 from KFC at sprotborough in Doncaster.
We asked for a boneless bucket, he said do you want 6 or 10 pieces we asked for 10. We reiterated that this was a boneless bucket and his reply was yes we asked again is this bonless and it was confirmed it was. The trainee asked for assistance from another team member who also clarified our order. When we got the order home we found it was chicken on the bone. We contacted the shop and spoke to the assistant called Victoria she apologised and said if you come back they would rectify our order. I asked for the money back and she said no but offered us a larger meal. We didn’t want more food and declined this and she then said they would just replace the original order. After considering this I then telephoned the store again and spoke to Chloe, t accepted that mistakes can happen and we would return the meal and accept the offer of a larger boneless meal, 18 pieces to be precise, for our inconvience. Chloe told me that someone would take my name and telephone number so that someone of seniority would speak to me about the mix up of our meal. No one did this. when we picked the meal up we told we had been given extra fry’s and sides along with an additional bottle of pop as an apology. On returning home and opening our meal we found there were no extra fry’s, we did have an additional small gravy but to my dismay only 8 pieces of chicken and not the eighteen as promised. I was quite happy to accept that mistakes can happen especially if you are training but I have to say that I find the situation tonight totally unacceptable. I have paid £24.66
for a meal that took me several phone calls 3 journeys and very unhelpful staff to get thing so wrong. If being rude on the telephone is part of your training that I must say that you get 10 out of 10 if being helpful is part of your trading you get zero out of 10. Also may I add that I don’t appreciate someone inferring that I am lying, I don’t tell lies and would not go to all this trouble for a few bits of free chicken. I am a person who does not have money to just squander and this was a treat for my daughter my granddaughter and myself and I can assure you I will not be using your services again. I expect a full refund for this horrible meal and my inconvience. The time is now 20:40 pm and I still haven’t eaten.
I look forward to your prompt response
Many thanks
Rita Gammage

Every time I visit your Portage, Indiana location there is an issue. Once my chicken was seriously undercooked, then there was a 30 minute wait for chicken another time. Today, I’m being told their is a 40 minute wait for grilled chicken and there is no corn. This is the worst location ever... Seriously, your job is to keep food prepared for customer’s to buy. They can never get it right. I just moved to this town and love KFC, but despise going to this location.

My complaint is! I recently called at one of your outlets, mainly Beaconsfield services, I recently called there and bought a bargain bucket, upon my surprise I received 6 pieces of chicken, 3 of them badly burned and dryed out, the chips were fine although when I went to open my gravy and the sell by time was 5-15pm on the carton, however it was 22-20pm when I made this purchase, I was in a rush so didn’t have time to return to the counter to express my complaint, I’ve been using kfc on a regular basis for over 30 years, but found this particular establishment very unsatisfactory,

I went to KFC in Madison MS last week the customer service was terrible. Upon paying for my meal white meat the cashier informed me that all of the white meat was sold and I would have to wait 25 minutes. waited more like 40 minutes in the store, the cashier asked the other employee to go to back and box my chicken. Upon presentation the chicken looked like someone dropped it on the floor and stepped on it. I informed the cashier that I did not want that chicken and she proceeded to take the food back and told me that the rest of the chicken was already sold to other customers after I waited in the store 40 minutes left with no food I made several complaints on the hotline for KFC with no follow up call from a Manager. This is unacceptable and I would like a follow up. This store need to be looked into, poor management the store is always dirty and the employees are rude and very unprofessional, Eating in front of customers rude and mean

while the service was great ,the chicken tenders were not.the chicken was room temperature, hard tenders .this is the second time I have gotten hard cold chicken.staff was not busy at all with customers.the tenders should have been hot ,tender and moist.

We went into the drive through at 15.03 with not much of a queue in front of us. We were sat at a standstill for ages. Finally moved up and got our order taken and not even a mention of sorry about the wait. When we got our order it was 3.30! I said to the lady I was not happy she apologised about the wait and said it had been manic...not good enough when you go through the drive through you’re stuck, somebody should have come round and told us what the hold up was and at least offered an apology before I say we was not happy...

I ordered a meal from kfc RENFREW road paisley to be delivered,when it arrived items were missing I tried to contact the store but phone line was constantly engaged I then got through to just eat which was another disaster.i eventually got a refund for missing items but my experience with kfc has been dreadful I’m insulin dependent diabetic and it was my birthday and as I have to carefully watch what I eat this was a treat and it was totally ruined your orders should be checked and double checked to ensure orders are correct my order number is 624 156 269 my telephone number is 07985276709 and address is flat 0/2, 8 Claud road,paisley pa3 4rx

i went to kfc in Jacksonville tx and ordered family 10 piece with two sides and my chicken wasn't fresh and i tried to call back numerous of times the last time i called he told me he couldn't fix my order because i didn't bring it back he was very unprofessional and he also used profanity

My complaint is about your store on Saratoga street, Corpus Christi, TX.
Your manager Mary stated that many people are complaining about your online menu is not the same as what is listed on their service screen.
When I ordered the 1 piece white chicken breast with a bisquit, mashed potato, it did not come with a cookie as stated online. Please match screen to online!

On Saturday Oct 6th I placed a delivery order from your store on 464 Dundas St E, Belleville, ON K8N 1E9.. I have never been so upset with the order my family placed.....The order was around $45.00-$46.00 I gave $50.00 cash at the door.. Driver was great However he kept my Receipt :( ....My order included 2 Big Crunch meals one spicy and one normal as well we ordered a 12 piece chicken bucket with fries and gravy.... The spicy chicken sandwich was so dry it was like leather, the bucket of chicken was really greasy, the grease in the bottom of the bucket was brown, not sure if the company is aware that the oil needs to be changed... I have attached some pics... I will never go to that KFC again... When I called the store they did replace the sandwich but after waiting a hour to get the order then another half hour to go pick it up was really upsetting
KFC has always been our go to for fast food for a treat for my family...the time this order was placed was between 7:00pm-7:15 pm
As well I don't believe the pricing was accurate either what I had ordered was specials from the coupons I received in the mail two chicken big crunch meals $10.69 12 piece chicken fries and gravy 21.99 total $37.00

Thanks for your time
Upset customer
Gloria

I’d like to give zero stars but that’s not an option so I’ll give a one star. Three weekends in a row I’ve tried to order from KFC in Monticello MN at 8 pm and have been told that they are out of crispy chicken and they aren’t making anymore. I wanted to order a 10 piece bucket and get crispy but they wouldn’t complete the order. So we called Pizaa Ranch. KFC is horrible customer service.

1. 9:20 pm no chicken if I wanted to place an order had to wait twenty minutes , as it was myself and 4 other vehicles 2. Misunderstood ordered 10 pieces of chicken only which came out to be 6 pieces only (too expensive). 3. No ketchup, no napkins no offer made when the employee came out to the parking lot I asked her for napkins she brought me a bundled of tissue disgusting. 4. No offer of a biscuit or apple pie for the wait ??? 5. Spoke to Chelsea manager she informed me she understood how unprofessional her employ was and would council her (not my concern). She commented wish I had taken your order it would not of happened poor excuse are your employees incompetent? Poor poor poor service from KFC and 6 pieces for 10 with 2 breast 1 leg and tiny wings that is greed. My last question one employee was cleaning why are your doors locked at 9:20 when you close at 10:30? If I was a corporate exec I would realize what a loss of revenue ???? And employees in a major rush to close the store , I just moved in this area and was blown away , the only good comment the chicken was good.

I saw this heartbreaking video complaint online and felt the need to pass it along to corporate headquarters. I have always enjoyed KFC. This video is being shared like wile fire. It is sad and it is awful.

https://www.facebook.com/1440893112/posts/10212191724095238/

when ordering, i asked for mashed potatoes with no gravy and the cashier confirmed it. upon getting the food i recieved mashed potatoes with gravy on it so i had asked for one without. they took my gravy potatoes and gave me mashed potatoes without gravy and when looking at it, it wasnt even half full. the soBe life water wasnt even pink, it was basically pure water.

On Thursday October 11th 2018, my husband and I went through the KFC drive through on University parkway, Winston-Salem, N.C. we asked for chix wings and the lady told us it would be 5 minutes. we went left and came back to the drive through after about 10 minutes. she told us that all the wings were gone and if we would have paid in advance they would have held the chix for us. she said it would be 7 mins. now. we told her we would wait because we were hungry and the power us out in our neighborhood. We paid her and she told us to park and she would bring it out to us. we parked and waited for almost 25 mins. when my husband noticed the everyone was getting chix. but us. I went in to ask about my order and the people at the counter said to the lady that helped us that "this lady has been waiting 25 mins. for chix. The lady that told us to wait came out and said I am sorry we are out of chix. I told her you told us to park and you would bring it out. she kept saying we are out of chix, and I am thinking how can a chix place be out of chix, and the other customers were told it would 45 min. wait for chix. I was very upset by now but I held my peace. she gave me 8.75 back I told her the was the wrong amount, I gave her 10.65 she gave the correct amount. I felt that was poor management and poor customer service on KFC part. she did not offer us other pieces of chicken or a complimentary coupon or anything. She just said with no concern that we have waited 25 minutes "I am sorry ma'am we are out of chicken. I may or may not be visiting that location again.

Been to kfc 2 times in a month at portslade both times chips not cooked at all and on second occasion chicken pink had bad tummy all next day

Went to kfc in Southport was discusted at the cleanliness tables hadn’t been cleaned away food and left over packaging on tables bins were full no salts or lemon wipes toilets were disgusting will not be going there again ther were 3 staff so had to waited ages for food aswell

Just got take out at the Upper Sandusky, Ohio KFC ordered a 3 pc meal dark meat to go. Got home only had 2 pc. Not driving over 30 minutes round trip to go back for their mistake but its very frustrating!!!

Nothing stated on the drive thru about not being able to take card payments. No way out of the drive thru once you’ve entered. I was only informed about this as I reached the order window. I then had to sit and wait while 7 cars were served in front of me.
KFC need to get rid of the battlefield, Shrewsbury store! It does nothing but let the company down. Get your shit together.

On visiting your Braille crescent branch on Wednesday 10th October I was most disappointed at the service had to wait while the staff were all having a carry on shouting playing loud music and not attending to the customers,then I handed over a voucher which has expirery date of 31/12/18 to be told we don't take these they should not have been given out ,I said I have used them previously about 3 times, no we don't take them not good customer service I visit this branch a lot as I stay in the area but I certainly won't be returning.

The Fort Washington Store drive thru has standing water, but once you drive thru there is a big hole that hits the undercarriage of your car.
This situation needs to be fixed, close the drive thru until this situation has been taken care of, thus can damage customers cars, the hole is unnoticed until you drive thru, all you see is standing water. The management is being told by customers and he or she should report this problem to the corporate office for a resolution. I even mentioned this to the worker at the drive thru, she stated daily complaints are made .

Please take care of this issue, it can be costly to customers if their cars are damaged.

9598 Livingston Road (store address)
, Fort Washington Maryland 20744

My visit today at 1:15 purchased a Pot Pie, no receipt was given to me.10-10-18

On Oct 9, 2018 at 7:22 pm at the Camillus, NY location, a drive thru order was placed and I was told to pull up and order would be brought out to me. After 20 min my order was given to me and it was incorrect as it has been on several previous occasions. I was then told to come inside to rectify problem. After standing at counter for 15 min, someone finally acknowledged that i was even there and attempted to correct my order. So my "fast food" order took at least 40 min. As much as I love KFC, I may have to consider switching to another food establishment that takes a little more pride in their work and has more respect for the customer.

I have come in to order 2 bargain buckets in Alphington, Exeter (its currently 1450... not even lunchtime) and there is a 10minute wait on chicken!!!.... that’s all you bloody sell!!
Seriously disappointed in you lot, no where near as good as you used to be!!

I went to your store on greenback Blvd. in Citrus Heights Ca on Oct.4th 2018 at 9:30 pm. I waited behind a pick up truck the truck drove off so I pulled up to box then waited about 7 mins. no one answered even after I said hello several times. I pulled up to the window no one was there I waited again till I saw someone walk passed I honked my horn with no response I finally got someone's attention he tried to open the but couldn't he went to the office and asked the manager about the window, he still couldn't open it so he went back to the office to tell the manager he couldn't do it she didn't come out, the young man went on to do something else and just left me sitting at the drive up window. I drove around and went inside saw the young man that couldn't open the window and asked why he just left me their with no response the manager heard me and came out to say that they closed early because they where out of chicken I asked why they didn't post a sign saying they where closed or why no one answered at the order box she said she had everyone turn off their headsets. what kind of service is that to your customers that are waiting to order but they never get an answer. As I drove out someone else was waiting I told them that there closed so she didn't have to wait till she got discouraged and drove away. I will never go to that store again and will let others know what kind of service they will get there.

The KFC store at 6872 E. Tanque Verde in Tucson, Arizona phone 520 505-2047 is a disgrace to your name. They never have half the items in the menu, especially CHICKEN. This occurs especially at meal times. The staff always forgets part of your order and you always have to wait 20 minutes or more if you want chicken. They are totally disorganized. We have lived in Tucson for 20 years and enjoyed KFC. However, the last few years it has been awful. Tonight my husband drove down placed his order for chicken and was told he would have to wait 20 minutes. He came inside the store to wait. After watching several other people getting there orders, he asked about his. They had lost it, and he had to start all over. His words were "I WILL NEVER GO BACK TO KFC AGAIN". He is a successful business owner. I hope someone can check into this as it is very bad for KFC's reputation in general and I don't know how the store can stay in business. Thanks for listening.

We very rarely eat at KFC and chose your restaurant near Colwick Nottingham as it was close to work. The restaurant itself was filthy, half eaten food on tables, pop bottles on the floor with contents spilled everywhere, unclean tables. We waited at least 6 minutes to be served and there wasn’t anyone else in the restaurant. The member of staff seemed very distracted and uninterested in our custom, he forgot our drinks order and when we received our food my chicken was cold (I had 3 boneless peices) and my partner had a zinger burger with way too much mayo and what looked like the ends of a lettuce no actual leaves. Very disappointed with the whole experience, money wasted and will not eat at KFC again.

Waiting over an hour for food

at 6;00 pm kfc in brentwood ca. on lone tree way. has no wings or chicken ready. This is not my first time with this location always a problem.THIS IS MY LAST TIME I WILL COME HERE.This place is so poorly run I hope it goes out of business.

Was in your Sudbury branch today on my lunch break and the customer service was shocking,, I’m never one to complain but it wasn’t busy and the girl serving the orders ( not the women on the til) attitude and work speed and effort was shocking I was second on the order list and it took 16 minutes to get my 2 piece vvariety meal and it was all cooked ready! All in all it took twenty mins to get fast food when I was second in queue when walking in! I wouldn’t mind if it was busy you the girl was working hard but in the end I actually had to speak out to say can you get my food please!!

I ordered a 3 piece meal with slaw and potatoes also ordered 5 dollar box meal 2 pc leg/thigh box, once home ( 5miles) I opened the 3 piece meal and found 3 thighs a biscuit and potatoes/gravy no slaw, and the biscuit was old and crumbly . in the 5 dollar box leg thigh there, no fries but another mashed potato and crumbly biscuit, no cookie either. im not one to complain but when your on a fixed income and you are paying almost 15 dollars for our meals we just expect to get what we pay for, also the girl who took the order was rushing the order, I did ask her at the window if she was rushing me to which she stated no and went back to looking at what I think was her phone, this is the third time in a month that something was messed up on the order, were not bojangle fans but I think that may be our option in the future as the service and accuracy of the orders makes us question what could actually be going on inside that we don't see. as a paying customer I will tell you kfc is gone down hill fast and when I pass them in the future I will hit the gas

I ordered 80 pieces of chicken a day ahead of time. I told them I’d be there at 10:30. He DID NOT tell me to call and confirm. When my dad went to pick it up the chicken was not ready. Not only that but the manager was downright rude and said it was our fault! My dad was very upset!

Its been several months since iv been to the local whitfield branch as last time i went i had severe food poisoning, (for the second time) but benefit of the doubt i returned again today, upon entering the drive through i was greeted with a mutter of half rehearsed english, i assumed the worker was ready for my order, eitherway i ordered a larger meal with bacon and cheese and specificated the filling being without salad or mayo, when i got home not to my surprise, i had a single piece of chicken in a bun... oonce again a disappointing meal at kfc. Its a roullette as to wether i make the night unwounded!! And to add insult to injury the ingenuity of your chipdrens boxe meals i leave you the attachment i hope i need not comment further...

No pot pies three times I’ve been there. Requested phone number refused to give me.

My complaint is KFC at 2424 Encinal Ave in Alameda .Vs. 94501 Manager and store owner Had Her 6 or 7 yr son running in the area where staff were working on this day around 3:00 pm pst customer had tried to explain abt a safety issue because of hot equipment running and Manager Started cursing and yelling at customer. "This is my store and I can luv my son here and threatening customer that she was going to kick my ads. Police arrived gave me information who to report and I am now reporting plz Contact David Novack and return my call at 510 228-2504 Thank you a quick response would be greatly appreciated

I was waiting for my food for half an hour, they were giving the people who were behind me their food but not mine. They didn't know the orders, so I had to go up to them for my order.