Liberty Mutual Complaints Continued... (Page 2)

I filed a glass claim. All of my cars have always had this on the policy (5 cars) I called Liberty mutual made me an apointment a week later he came and installed the window. The i get a call saying i am not covered. When i initially called that would have been the time to tell me changes unauthorized changes had been made to my account. But they made the apt. and waited until service was complete to tell me this. I have been with liberty mutual for some time and feel it had gone down hill. I called 2 months ago for a tow and was left of the side of the road with my child for 6 hours. Even though a tow company was 15 min away. They called the farthest and still i sat for hours. I was a proud Liberty Mutual customer. This is just about the last straw. I expect the payment to be made for the service.

I was rear ended on 5/4/2018 it took me almost a month to get your policy holder information to file the claim. Brandon Talley is the ajuster who is working on my claim an I havnt received a phone call or a letter about what is going on. When I went to the body shop due to they total my truck picked it up two weeks ago an I have still have not receive no settlement check the rental is not being paid for an my family is now with out transportation an I still can't get any answers. I need something done this is not right this is your policy holder fault.

We had a pipe to burst behind the wall in our laundry room and file a claim. An appraiser name Gus Oharin came out and did a quick review. We found out today per the Liberty Mutual vendor for the water and mitigation-Trigate, that the Appraiser Gus lied on the report and said there was no water damage in the laundry room nor crawl space of our home. We and Trigate have uploaded pictures showing damages in both of these areas and my kitchen floor Is damaged. Trigate spent today tearing up the flooring in my kitchen and laundry room. They have upload pictures and a video of the water damage in the crawl space, my insulation is ruined in the area of the crawl space under the laundry room. I was told that Trigate found microbial growth which is mold in my laundry room floor and outside of the laundry room going into the kitchen. Trigate had to stop its work to request an approval to remove the mold etc. We are still waiting for an approval from Liberty Mutual. I got a call from Gus Oharin who had the nerves to say my claim is approved for $1,248.20 but it will increase as we continue with the work. I asked him you are joking me and I asked him why did he lie on the report saying there no water damage in the crawl space of my house. He said he was not going to go under the house. I said then you should have stated that you did not go under he house and certainly not lie about no water damage. He got upset because I was very angry with his unprofessionalism and he hung up on me. I do not want this person on my case any longer and he should not be doing appraisers! He is unethical and unprofessional. Now, we are stuck waiting for another approval from Liberty Mutual and my kitchen is tore up and laundry room. My washer and dryer are sitting in my garage and Gus Oharin had the nerves to lie and offer me pennies for my claim. I will be filing a claim with BBB if this is not resolved and we are not compensated timely and treated fairly. We have been customers of Liberty Mutual for at least 8-10 years and have never had to file a claim with our home owner's insurance. I am disappointed and frustrated with Liberty Mutual.

Zero star would be more in line with Liberty Mutual business practices. I previously had, home owners coverage, renters policy coverage and auto coverage through this company. I cancelled my home owners policy over a year before I noticed they continued to collect auto debit payments from checking account. Once I realized I called and was told they had no record of me cancelling. They refused to acknowledge after I pulled my records including the date I called and cancelled policy. Shortly after they add insult to injury by sending me a bill threatening to send me to collections. This is after 8 years of being their customer. A couple months later I again receive collection notice and I review the account again and notice they are still charging me for earthquake policy on the home I sold and informed them of now close to a year and half ago.

Same company. My auto policy is also with them. They send me to auto repair they recommend for estimate on damage to car after accident. I take the time on Saturday morning to go get estimate. When I don't hear from anyone a week later I call and am told by insurance contact for accident I am told the auto repaire shop lost my paperwork pertaining to estimate for repair. I am told to take photo of my car and send to same agent responsible for handling my claim, nothing no call. Same drill all over, nothing no call. This company is completely unethical and should not even be allowed to conduct business.

I have a complaint about my claim representative named Tomaszek Justyna, claim no 036369716-02.
She is horrible customer service. Liberty Mutual insured hit my car (cross Red light) and damaged my car and my body. My car is still drivable but she said it was a total lost and she does not want to repair?
I sent her a copy of Kelly blue book with my car value $1800 - $2500 as proof but she does not care. Repair estimation of Service King is $2700 and she does not allow ?
I ask her if we can negotiate an acceptable price $2000 but she rejected. As you know this is NOT my mistake. Your LM insured damaged my car and my body due but I did NOT receive anything even car rental in last 3 weeks.
My health is very weak due to the accident and don't have car to drive to work.
I need a person in LM with higher authority to help me solving this issue. I don't want to bring this claim to the court instead. Your claim representative is so rude and cannot solve the issue.
Thanks for your consideration.
My contact email tshvt0@yahoo.com

My car was legally parked and a guy riding in the street on a bike rides by and hits my mirror breaks it and scratches the front right side of my car with his bike. He keeps on going until I yelled for him to stop and showed him what he did to my car. Then came the performance of a life time he just laid on the ground put the bike on top of him claiming he was injured, after calling somebody on his phone. No 911 or cops or ambulance. I refuse to go along with this fraud.

I called 911 and stayed there why he kept on making his performance better and better. Anyway I call my insurance company told them what happen, I should not have called them however I do pay this car insurance a monthly payment for full coverage and I told them everything word for word and scene to the whole scenario and told them without a doubt I want to fight and proceed with this fraud case to the highest of levels and to the full extent of the law.

Now we had one (1) hearing and proceeded to go to court after that for trial and I'm fully prepared and I said I will not and I do not want you the insurance company to settle with this fraud and his ambulance chasing accomplices, along with his Bootleg lawyers. So I'm waiting for the court date come rain, sleet or snow., I'll be there, whatever or however.. Anyhow all of a sudden I received in the mail a letter from the lawyers for Liberty Mutual in charge of this fake injury case and they settled it. Are you kidding me!

My car (full insurance coverage) parked and minding it's business in a legally park spot get hit and damage by a fraud bike rider looking to make a quick and easy buck off of us hard working people and he gets exactly what he wants and set out to do that day. This insurance company did nothing but make up excuses to pay this fraudster. They didn't pay for my car to get fixed, my parked car and they did no investigating of the case or use any information I gave them to show that this guy was a fraud and he knew how to work the system with this scam.

I will take and tell my story (this story) to anyone who will listen and I won't stop. As of this day I'm trying as quickly as possible to find another acceptable insurance company who treat their customers with respect and dignity and let them know 24/7 they're are there for you through thick and thin. We need your business( customers money) to keep this company afloat and we appreciate you.