Contact Liberty Mutual Corporate

Dedicated customer service representative refuses to respond to my emails. Does not wish to discuss the merits of my claim vs. the policy clause(s). He refuses to respond to my email which contradicts his assertions for non-payment of claim, so Alex Willard of Liberty Mutual refuses to respond to numerous emails.

The Towing Service Cross County Motor Club is horrible this is the second time I used them and they are never on time always send texts saying they will be there, Its to many lies dealing with these people. My insurance is going up for renewal with these inconveniences of your roadside service I will be looking for another insurance company. Cross County motor club

Home Insurance
Policy Number H3229809110670
504 E Charnwood St Tyler, TX 75701
Insured period ending August 16, 2019

Claim: 040128494

The intent of this communication is to seek support and assistance from a representative who may serve as a neutral party with my best interest in mind. This is expressed due to the multiple communications with your insurance company’s adjuster’s manager, Mr. Michael Fawkes and the designated adjuster Mr. Andre Clay.

I have three homes adjacent to each other. I have submitted one claim for each home for hail damage. Of the three homes one was denied hail damage, two were approved for the claims. Following his inspection Mr. Clay verbally expressed that my home 504 East Charnwood “has no hail damage.” The two homes that were approved sustained hail damage, however the factors Mr. Clay verbally expressed involved regarding denying coverage for my home, 504 East Charnwood included having a 30 year shingle as compared to a 20 year shingle as with the other homes, and having a flatter roof as compared to the other homes.

His letter states that the amount of damages does not exceed my deductible, however in his email his writes the following, “I did not find any hail damage to the shingles. There was some hail damage to the metal awning on the detached garage…”

Several points in his findings raises enough concern regarding his inspection process that it warrants a re-inspection by a different inspector. I made my request for a different inspector to Mr. Clay. He advised that the insurance will call upon the services of an engineer. This protocol serves in preparation for any court proceedings should that be needed. I feel that a simple request for a new inspection by an independent inspector was warranted, while involving an engineer prefaced within this context frames this request as a dispute.

I expect that Liberty Mutual Insurance stands behind the message and statement they publish regarding “TRUST” as their first written statement regarding their policies to consumers, “Thank you for trusting Liberty Mutual Insurance to protect the things you value most. We want to provide you with the right coverage at the right price.”

My call and request to the adjustor’s manager, Mr. Michael Fawkes resulted in two outcomes. (1) a statement reminding me that the policy expresses that the homeowner must cooperate with the adjuster; I found no such clause in the policy; and (2) and an automatic referral to a local engineering firm who contacted me to schedule an inspection. I was provided no re-course, no detailed explanation in writing or in any form whatsoever regarding rationale for my denial of scheduling a re-inspection of my home by an independent inspector. Upon my second call to Mr. Fawkes, I requested that he speak with my roofing contractor to discuss the factors leading to this disagreement of the condition of the roof. Mr. Fawkes provided a “courtesy call” but refused to discuss any part of this claim and a possible resolution, or re-inspection.
All communication with these representatives send messages that “warn to comply” with policy restraining my rights as a consumer to call upon an authorized independent inspection of my selection with an unbiased, and neutral perspective. It is my opinion that any third party hired by these Safeco representatives may serve an “agent” for their task at hand resulting with a skewed report that serves only to reinforce their position regarding any visible or functional damage that the roof on my residence may have sustained.

It is my right as written in the Texas Department of Insurance Bill of Rights Number 8, and included in the Liberty Mutual Insurance Company’s Guide to Your Home Renewal Packet, page 3, number 8. The statement is as follows: PROPERTY CONDITION: Voluntary Inspection Program: You have the right to have an independent inspection of your property by ANY PERSON authorized by the Commissioner of Insurance to perform inspections.

I will be pursuing the following course of action as recommended by the Texas Department of Insurance Consumer Protection program.

(1) I am notifying Liberty Insurance Company via this communication / letter.

(2) I am hiring an independent appraiser / home insurance adjuster to get an independent report and estimate to participate in a re-inspection of my properties.

(3) I am requesting the roofing contractor of my choice to be present during a re-inspection of my properties.

(4) I am complying with Liberty Mutual Insurance Company’s “requirement” to schedule a re-inspection of 504 East Charnwood by the engineering firm they have assigned.

A fair and equitable resolution is for the insurance representatives to work collaboratively and in good spirit with me assuring that element of “trust” by allowing me to hire an independent inspector for 504 East Charnwood. I would then accept and agree with findings of the final inspection. Events after the inspection process demonstrated the lack of cooperation with the policyholder. The overall demeanor reflects no intent or willingness to provide a reasonable explanation of denying me the right to hire an inspector of my choice. This constructs and reflects a business practice of internal collusion by the company based on a preconceived agenda for limiting the extent of damages this insurance company is willing to cover regardless of ANY true inspection.

my ML350 is still broken the two main dealerships took back their statements about it NOT BEING FROM THE ACCIDENT to were unable to tell so now i have the same issues that took place after me being rear ended in the car accident my insurance company left me high and dry saying we paid for what we paid for were done and hung up on me 22 times out of the 100 times i tried to reach out ive managed to collect the paper work on this ML350 dating back to 2007 the birth of the ML350 i owned my ML350 for 2 months and one week before she hit the back of my fully stopped ML350 at the red light cracking my oil coolant my power steering pump messing up my gas tank i dont know where my gas is at at all it stops working sometimes and i will stall out and it will say i have half a tank but really have nothing im the victim here i was hit in the back and now my insurance company is letting me drive in a car that was hit from the back and is now having serious engine problems but was just inspected and serviced the day of purchase i have been treated unfairly and i lost sleep i cry all day i lost weight im paying out of my pocket to fix my truck and get it looked at my claims was open closed and re opened and re closed very un professional making me lose my mind this whole experience has been horrible im going to have to have to go to counseling over all of my life losses i cant sleep thinking about how wrong my insurance company has done me now im forced to take this whole thing to court and to the news paper and hopefully i can get the tvs attention with all my evidence and the way i was treated even with legal documents im hoping i can meet up with David Long to talk about this before i have to take this to court i will not pay for me getting rendered my number is 5085672338 my email is brookemajor60@gmail.com im taking copies of this and everything else i send or receive just in case this gets deleted i have proof of me reaching out for help thank you
Brooke Major 6/14/19 7:31 pm

claim 039928646 personal injury adjuster Aaron Lilly was very disrespectful to my granddaughter on the phone today I was a claim adjuster with Allstate Insurance in Okla City for over 33 years and would never have spoken with someone as he did. She was in tears when she called me. She is pregnant and I am handling this claim for her to prevent undue stress to her. Please have someone call me at 405-367-7679. Mr. Lilly does not return messages left for him and I really would like to speak to his supervisor. Thank you for your help in advance. Patti Sanders

Claim #23542420...Arturo Gonzalez AEG Constrction LLL.-Policy Holder...Loss on Aug 3...Arturo came on the 10th removed part of flooring, wall, ceiling...On Aug 5th David Hamon (sp) came in inspect damaged to write report...never came back after Arturo removed flooring etc...been promised by Stephen Schwenderlauf he would get back to us....has not yet happened...we have been living under these conditions since then...all we want is to have our condo restored back to the way it was on Aug 2 before the damage...assume you can review the claim for full details...

Have been working with claim adjuster for MONTHS now trying to get our roof replaced. It is still covered with tarps. I received 3 quotes to replace it and picked the least expensive and my contractor and I are still getting the run around. It’s the dumbest most annoying thing ever! My contractor has had to measure my roof twice now trying to prove the amount of shingles needed. It’s an extremely steep roof with many crazy angles.
I will NEVER refer Liberty Mutual Homeowners to ANYBODY and I will be posting negative remarks on anything I can find if this isn’t resolved today!
Robin Fain

My wife was involved in a major accident over a week ago. The driver of the other vehicle was also a liberty Mutual policy holder. They owned a electric company. So I contacted Liberty Mutual (buisiness) and from day one I’ve got nothing but attitude and disrespect. I’ve sent pics, police report, and given a statement. I can never reach my adjuster. My vehicle is totaled. I need a rental which they won’t give me until they investigate. But again it’s been over a week without a phone call from them. Then I was told to file it on my insurance and my insurance would send a demand to pay letter and they would pay them. I don’t think that’s fair for me to have to jeopardize my policy premium. I can’t buy another vehicle until the insurance company contacts my bank letting them know the vehicle is totaled. I’m going on vacation in a couple weeks and I’d like to have a new vehicle. Long story short I’ve contacted a lawyer and will be consulting with them on Thursday. It’s a shame that I have to go this route. But I refused to be bullied. I pay for your service but the service I’ve received is very disappointing.

I’ve been with liberty mutual for a few months. The only reason why I chose this insurance was because it was cheaper.I was completely satisfied until I found out my premium DOUBLED!!! I didn’t know why. I had my payments set up on auto draft. I new something was wrong when my account went into overdraft. I called and I was told because my nephew moved in with me and we shared the same address liberty mutual added him to my policy WITHOUT my permission because they said I did not return the OPERATOR VERIFICATION FORM. A form I never received. I understand this is their policy but I think it should be a better way to get these forms out. Instead of just mailing them, maybe they should ALSO email them or even better give me a call. Things can get lost in the mail and in the case this is what must have happened because I never received the form. Now Im stuck with an overdraft fee for a premium that Im not even aware of and a premium that I can not even form. My nephew didn’t even live with me. He was only using my address for college. I really would have stayed with Geico if I knew this would happen Im very disappointed and when my contract is up i just might switch to another provider. Because the rule is if anyone is in my home they have to be added to my policy. I think this is crazy. what if my significant other moves in but has his own insurance. I was told he still has to be added to my insurance because it’s their policy. I don't want to be apart of a company that has that much control over my decisions.

I recently got into a small accident and called for payment to repair the car Liberty Mutual insurince, where my car was insured. I was told that they would call back and they did not call back. I called again, I was told they would call back, they did not call back. A third time I called I was told that my insurance covers only another car, my car is not. Although when I was , signed a contract , no one told me about it and did not warn. I asked to give me a talk with the supervisor. I was told this moment can not invite him. The reason was not explained and they said they would call back within 48 hours and did not call back.
. Last month I paid for insurance twice and called asking for one payment to be transferred to this month. I was told to transfer, not transferred and do not want to transfer to this month. now they threaten me with the fact that if I don’t pay again this month. They will break a contract with me. Why do I have to pay twice a month? Very decent people work in your company.
Now when I want to add double-sided insurance they tell me. I have to pay $ 500 and still have about $ 280 every month, although I received a letter from companies where they write that by adding only $ 3 a month I can get full insurance. I believe that fraudsters work in your companies. They understood that I speak English badly and had not yet understood the insurance policy and want to pay my insurance at my expense. Please understand the situation or I will have to sue.

Filed claim on April 15th. Man hit me in my drive way. I call Liberty and his insurer Allstate. Allstate sent app for pics to be sent of my car and provided a review of damages that day. The next day April 16 Allstate had a claims adjuster call and take my recorded statement. April 17th I get an e-mail from Liberty introducing my claim adjuster Yessenia Casteneda. April 18th a male called from Liberty and spoke to my husband who provided my cell number.The adjuster was told unable to reach me on my cell due to statewide testing. My husband was told he would be calling back for recorded statement from me. April 19 (Good Friday). April 22 Allstate sent me a break down of damages and cost. April 24th I call both insurance companies mine Liberty and his Allstate. Received call from Allstate,stating my insurance company Liberty accepted liability. I called Liberty Mutual for an understanding of what was going on.

Mind you this very first time I have spoken to anyone from Liberty since the accident on the 15th. Yessenia told me that their records show they had been trying to get in touch with me, leaving messages on my cell voice mail, then the voice mail was full so had to proceed without my cooperation. Told her was looking at my cell call records no calls from them and nothing on my ATT phone report (land line) I pulled while we were speaking. She flat out lied to me, and I was done. Was transferred to Nick who I was told made the decision of accepting liability.

Nick restated tried to call. I stopped that by asking what numbers did he have for me. He gave me the wrong cell number. He said "We'll I guess we may have taken down the number wrong." I responded by asking what about my land line?, he replied with there was no police report. Which I explained was on private property. Then he said based on the person that hit me he had the right away and I was crossing over into his lane,and ended up in my driveway hitting me. I asked what about my statement? Nick then stated on time constraints and had protect themselves from anymore damages being claimed. I asked who protects me. Nick did say would try to go back to Allstate to see if they will accept a % of liability.

Very disappointing that a company who's is in the business of protecting peoples property are very quick to protect themselves and place blame and make excuses for their lack of due diligence. Was treated better by Allstate

I am an adjuster for Progressive, i called in to see if i can get a claim number from a representative and adjuster on file was extremely rude. When i asked for claim number she cut me off in the middle of my sentence and said she didn't have any information on the claim. I told her i was just requesting the claim number and she raised her voice and cut me off once again and said she didn't have any information. I asked for he supervisor information and she said he was not there; i asked for his information again and she said his name was Joel. I asked for all of his info again and she said she is not allowed to release his number and his name was Joel Cornelius. Each time I asked for her supervisor info she said she couldn't provide it, but now she had the claim number. She was so rude and the worst representative.

My car was broken into and have full coverage. LM adjuster was rude and unhelpful including the comment when I asked to speak to a supervisor “ain’t gonna happen” is what he said. My car was damaged on both sides and the body shop even confirmed the damage was brand new. He claimed a supervisor went to inspect my car and said it’s typical damage from a parking lot. Been a customer for a decade with little use and was treated poorly and accused me of lying about the damage. I will be looking to switch carriers. So much for being loyal. David was rude to my wife as well. Claim # 039436931-0002

Received my renewal and there was a substantial increase of close to 200 per year. PLUS a charge added to my bill of policy that had be EXPIRED. After trying to go to my account website I found I no longer had an account history. I called my credit card company and explained the issue, filed a dispute. The credit card company sided with me and reversed the charges. Today I received a letter of collections 6 months after the fact for 55 dollars. What a freaking horrible way to do business.

Progressive Insurance Agent called me in the beginning of January to inform: I will have your $1,000 deductible forwarded to Toyata in Lawrenceville, NJ by the time your automobile is finished. That never happened. Still today, I am waiting for the deductible. I was told by Liberty Mutual Representative, "Pennsylvania is slow to submit police reports." The accident has already been verified. Payment was made for repairs to my vehicle. I need the deductible as soon as possible. Thank you for your attention to this matter. Except for this incident, I am highly pleased with LIberty Mututal's services. CLAIM NUMBER LA000-038891499-03

Sincerely, Patricia G. Parrish

On March 7, 2019, I received 3 envelopes with insurance policy cancellation notices. This is my first year with Liberty Mutual Insurances having left Amica Mutual after 46 years (and having never missed a payment). I emailed my only contact in South Portland, Maine , Sarah Curley. Over 11 exchanges , I explained I never received an invoice prior to these warnings. She said I was sent e-mails. I did not get them. I asked for copies of the actual e-mails sent to me. Ms. Curly could not produce and I said this is a problem for me. Her attitude to the situation was less than responsive or desirable and I asked to be connect with her supervisor (ask for the 11 email exchanges.)I was respectful throughout and restated my purpose.
Ms. Caylan Healy , the Senior Site Manager called and was very defensive, accused me of threatening her "because I complained". She dropped me off the line twice with no notice during our conversation. I would consider the interaction as disrespecful, at best.
In turn , I will dropping all my policies as a result of this poor customer treatment. We are not the enemy because we have a legitimate question and I thought those representatives were there to help the customer. Both of these individuals treated me as if I needed to be responsive to them.

I freedom Ndodo Thabethe Id no:7508055510080 received a sms from liberylife that I do not have Accident plan but I,'m paying monthly on policy no:1142410522 as a cover in accident,I joined two policies at the sametime and other policy no: is 1142010520 according to the sms both policy do'nt have the Accident plan.both policies commencement is the same because I was told the other policy no:1142410522 is for Accident cover for me and my children that are covered in policy no:1142010520 that is why Ido'nt understand and I need explanation about both policies

We (my husband and I) have a number of policies with Liberty Mutual, for many years. Concerning policy number H37-218-722289-40; property located at: 1122 Southford Road, Southbury, CT. up until 2013/2014 the policy had Personal Liability coverage and Medical payments coverage, and after that date (2014/2015) and up until 2018/2019 that coverage was removed, without our authorization. We met with Kimberly Rowland (out of the Middlebury, CT office) today and although she verbally expressed to us that a mistake had been made, she printed out a new Declaration with the Liability and Medical coverage back on the policy and the new Declaration had information that was not correct. We were very fortunate that we had "dodged a bullet" regarding the years we were without the $500,000 Liability coverage, however she has not resolved our problem and at this point I have no alternative but to make this complaint. I sincerely hope someone, with authority, will reach out to us so that this policy can be written the way it should be....and may I add, why would she give me a new Declaration indicating there was a change in location (when its still the same location) and it was all about the Liability Coverage. Please help. Respectfully, Jacqueline Frodermann

I received a missed call, and then a follow up email from Lidia Marek. She said:
Hi Terrence –

I just called but was unable to leave a voicemail for you. I’m reaching out to offer you a policy review since you’ve been a customer of ours for so long. I hope that by doing that we would lower your premium so when you have a moment give me a call please! All of my contact information is listed below.

Thank you!

Lidia Marek
Sales Associate to Peter Komperda

My response was:
Let me know what my premium is now and my coverage, and what your proposed reworking of the policy and lower premium I'm assuming is what you mean would be. I don't care to do it over the phone I would rather communicate by email.

She responded:
Hi Terrance –

No problem email is fine with me.

As far as coverages on the home, right now you are at:
Dwelling: $351,800
Other Structures: $35,180
Personal Property: $263,850
Loss of Use: Actual Loss
Liability: $500,000
Medical Payments: $1000
Deductible: $1000
And your premium now is $2799/year

If we add the auto insurance, and apply the multi-policy discount to your policy, your premium would decrease to $2300 for the year. So just short of $500 in savings.

To run the auto quote for you and see if we could save you some money there as well, I would need to confirm some information with you. I will list it below.

Who are the insured operators on your auto policy?
What vehicles do you have?
Do you pay monthly/semi-annually/quarterly?
Do you currently have roadside assistance and rental car reimbursement on your policy?
What are your deductibles?
Any tickets/accidents/violations for last 5 years for any operators?

Let me know if you have any questions so far.

Thank you,

Lidia Marek
Sales Associate to Peter Komperda

So all she did was review my coverage and immediately launch into a pitch and deep dive of my current auto coverage? What happened to her own words of "I’m reaching out to offer you a policy review since you’ve been a customer of ours for so long. I hope that by doing that we would lower your premium"
I replied:
Ok, so this is just about pitching me an auto policy? So, not a better rate even though I have been with LM for over 2 decades?

Her reply lead with what I consider an abrasive retort:
It isn’t about pitching anything. I came across your account and saw that you have been with us for a long time so I wanted to see if there are any opportunities to save you money. In your case this would mean purchasing the auto so you get the multi-policy discount which would lower your homeowners insurance rate. As I mentioned it would lower it by just short of $500. Often times in situations like this we are able to save customers money on their auto insurance as well, in which case they save on both policies.

If you aren’t interested I understand, I’m just trying to help you out and save you some money.

Let me know what you decide.

Thank you,

Lidia
My reply was:
Lidia, Then you tell me how else you can lower my premium. Thanks.

And after that I got silence. No reply until I CALLED HER at 1:35pm 01-23-19.
She told me there were no other options for a rate reduction other than me taking out an auto policy. So there was never any policy review for a rate reduction, Her denial that it was a sales pitch for auto insurance and tone was insulting. She should have just admitted it and ended the communication. Never good in business to lead people to believe something that it isn't. Now because of this I am looking into taking my business elsewhere after paying all that money to you over the years, and she destroyed my loyalty in under 24 hours.

Eight months after being hit by a tornado, 7 adjusters later, 1 engineers report and Liberty Mutual denied previously approved portion of the claim. Also the company issued a payment incorrectly and refuses to re-issue it correctly. All work has stopped because the contractor cannot be paid due to the incorrect check names.Damage has gotten worse due to bad weather. Engineer reported that damage was not caused by falling trees, although the place looks like armageddon still with upwards of 30 trees being lost. Liberty Mutual Presidential Services is a joke as all they did was refer my complaint back to the same adjuster and claims manager who denied most of the claim. Photos on request.

My Policy Number: AOS-288-011458-40

Dear Madam/Sir,

I have subscribed your company's RightTrack service to get additional discount, however, I found the service may have a flaw or scam in it.
I noticed that the Projected Yearly Savings was $57 on January 6th, and it went down to $53 today, however, my driving records have been all “Great” since January 6th.
The more strange thing was that it has been swung up and down sometime. For example, it showed $55 this Monday Morning, and went down to $54 on Monday afternoon, and gone up to $55 on Tuesday morning, and dropped to $54 on Wednesday even all this week and past week my driving records are “GREAT”. In summary, the Projected Yearly Savings does NOT correlate to the driving records, it seems randomly moving up and down.

I am wondering how does this Projected Yearly Savings being calculated. Is this a scam or there is a flaw in it? Could you investigate?

Thank you,
Scott

Daughter had a wreck happened on 12/06/18 tried to deal with at fault drivers insurance co (American family) growing tired of the runaround I decided to let my insurance (Liberty Mutual) deal with it. I started the claim with them on 12/12/18. it is now 1/04/19 and still no check. Theirs no reason it should take almost a month to do a simple auto claim. It wasn't a 100k car it was a 14 jeep patriot. Looks like I need to go back to Ga farm bureau, last clame with them took 2 weeks. This is ridiculous!

I recently had a bad experience with your company. In a nut shell I had 2 rims bent due to road negligence of reevescc.com. I went to the Richland county and SC DOT to verify who did the road construction and left the road in a state of disrepair. I simply asked your company to do what is right I will attach a file with my intent. I have an issue with integrity and I feel like there is an issue with your company railroading the little guy. I want to appeal to your organization to do what is right before I take legal action.
From: "vernell butler" <vernellbutler88@yahoo.com>
To: "LATHROP, Cory (AGSTA)" <clathrop@reevescc.com>
Cc:
Sent: Wed, Dec 5, 2018 at 2:19 PM
Subject: claim
Sir, spoke to your insurance company. I see you have elected to deny the claim. As such I will be filing legal action to see replacement of rims plus cost of rental vehicle up until the day of court plus legal fees and billable compensation for my time as well. It is sad how your organization treats combat veterans. I will also file a formal request for redress with the U.S. DOT and SCDOT asking that your organization and those you represent be removed from any more projects that use federal and or state funding. Shame on your organization. I also plan to file with BBB and send out these same reviews on social media. I also plan to contact SCDOT as they had a rep who placed your company there doing work at the time my vehicle damage happened. Additionally, I plan to go to the news to report your company and the bully tactics you use. It is a matter of ethics and honestly your company shows zero and has no integrity state and federal funding should never be granted to such an organization. I will give your organization 48 hours to reply. If no reply then consider this a certificate of service

Good afternoon,

Are you able to provide your address to mail the denial letter?

Anessia Riddle| SR CLAIMS REPRESENTATIVE
Liberty Mutual Insurance and Helmsman Management Services
Agl South Team 4
LAWRENCEVILLE, GA
(P) (470) 539-5630 (F) 888-325-8127
Anessia.Riddle@helmsmantpa.com < Caution-mailto:Anessia.Riddle@helmsmantpa.com >

The actions I have listed above for your client are the same action I will take against your organization. In addition to that however I will also, ask the Federal Government to list your company as off limits to all federal employees for a period of 10 years through a federal formal request for redress. Again it is a matter of integrity and your client and your representatives have shown zero. These are not the qualities I want associated with the Federal government. I have already began drafting the correct correspondence for the initiation of the intended actions. I will as a matter of principle pursue this action with vigor. I will however give you adequate time to respond .

I wanted to let you know I will be leaving your company for my insurance needs after 10 years. 4 years ago, I called my local agent, Nate, and spoke to his manager to tell them how incredibly happy I was with the service and how I would not leave the company for anything. I am very sad to see how the customer service has changed since that local office closed and I had to deal with the 1-800 people, my agent Brandon in particular during a recent accident. No call backs, no information given regarding my questions about uninsured motorist, delays in my claim being paid (almost a month after the work was done the repair place got the rest of the payment owed. I finally called Brandon's supervisor three weeks ago and asked my final questions regarding my claim and still have recieved no call back or email. I have found insurance with Allstate, who has a local agency and will be terminating my policy at the end of the month. Twice I called Liberty last week to ask about how to cancel my policy and when the coverage was paid until and on both occasions I told the person I was calling to cancel my policy. Not once did anyone say they were sorry to hear that or why. I know I am a very, very small blip on your screen but I wanted you to know how far your customer service has fallen in the last few years. Thank you, Melissa Kimball

I had a double lung transplant February 24th of this year. I had to say at Cleveland Clinic for 5 months. I have been off work and now my insurance has expired. I've always made my payments. I called customer service and was going to pay $300 my monthly payments are $169 but was told I had to pay over $1000 to activate my policy. I do understand but, come on, I had a double lung transplant if that wouldn't have happened or should I say if I wasn't sick, I would've paid monthly payment were electronically deducted out my account. Is it a way you can consider help in Me? I really like this insurance and don't want to lose it. Please consider my request. Thank you in advance

I have been trying to resolve a problem with my retiree benefits since August 1st. On August 8th I turned 65 years old. As such my medical benefits changed from Liberty Group Benefits to Medicare as of August 1st. When I received the direct deposit of my pension on August 1st, I noticed that there was a deduction for group medical and dental premiums taken in error. I contacted Liberty Benefits immediately and explained the reason for my call. This was on Wednesday. I was told that they would not be able to look into or respond to my request until at least Friday. After several calls, on August 10th I was told they had verified that the deduction was taken in error and that the adjustment would be made in my September 1st pension check. I haven since spoken to several people including a supervisor named Justin who said he would try to get a reimbursement check sooner. I asked why they couldn't do a direct deposit since they have that info already and I was scheduled to leave town for 10 days. By the 17th of August the issue was still not resolved and I was leaving town. On August 24th I called Justin to get the status. The rep who was available said that a check was being requested but had not yet been authorized. I returned home on the 28th and called again for a status. I was told a check was being issued (not a direct deposit as I had requested) and I should receive it this week or next. Seems to me there was never any intention of getting me the money owed to me before September 1st and all this stalling has just caused more grief. Surely there is a better way to handle a situation like this. Not a very good way to treat a 38 year employee. Coincidentally I was in Boston attending the Quarter Century Club event with my sister. Listening to David Long talk about how employees are treated like family sure didn't ring true to me. I would very much like to speak with someone regarding this situation in more detail.

My representative is ALLEN KOTHS; although he has not returned my calls or replied to my emails, he did accommodate my sons and I at a hotel.

Allen has only approved a portion of my claim which was for drywall, sheetrock, patching, painting, etc. I need to know if the flooring in the master bedroom and master closet are approved. I have Heath Plumbing and Jack Ryan Contracting waiting for payment and approval.

Thank you for your attention to this matter and hope to hear from someone soon.

Esmeralda Andrade

To Liberty mutual headquarters,

It's very late and I couldn't sleep. I did some financial figuring. I'm very disappointed and upset with Liberty mutual.

I was strongly recommended by Liberty mutual to apply for SSDI, which I did and was promptly approved.

Because I was approved so quickly, Liberty mutual saved $46,398. That amount was paid to me by social security.

If I had not applied for or been approved by social security, Liberty mutual would of been obligated to have paid me the full amount of $78863.52. That total is for 2 years.

Now because the terminology has changed and supposedly I can work in any occupation. Liberty mutual has determined that even with ongoing chronic pain issues and the need for pain medications that I can safely obtain employment.

Liberty mutual does not feel obligated to owe me any more income. This is despite social securities determinations.

I will definitely be pursuing this issue. I believe Liberty mutual owes me $843.98 per month until my official retirement age. This will be on May 15th, 2020.

That is a total of $843.98 for 25 more months. Or $21,099.50.

If my appeal is denied, then I'm sure a judge will be willing to decide this case very fairly.

Please forward this letter to anyone important in your organization.

I will also be doing the same thing.

Personally you have been very respectful to me. I do appreciate that and the understanding you have demonstrated. But now I need to fight for what is right and fair and just.

I will obtain as much evidence as possible to present to you for an appeal. This will also be all of the information I will give to a judge.

It would be so much easier for all of us if you could just change your decision. But I do not not believe that will happen.

Thank you for your time to listen and to understand,

Anna Wilcox
798 Ellicott circle
Port Charlotte,Fl. 33952
508-985-3463
Claim number 0005752348

To Liberty mutual headquarters,

It's very late and I couldn't sleep. I did some financial figuring. I'm very disappointed and upset with Liberty mutual.

I was strongly recommended by Liberty mutual to apply for SSDI, which I did and was promptly approved.

Because I was approved so quickly, Liberty mutual saved $46,398. That amount was paid to me by social security.

If I had not applied for or been approved by social security, Liberty mutual would of been obligated to have paid me the full amount of $78863.52. That total is for 2 years.

Now because the terminology has changed and supposedly I can work in any occupation. Liberty mutual has determined that even with ongoing chronic pain issues and the need for pain medications that I can safely obtain employment.

Liberty mutual does not feel obligated to owe me any more income. This is despite social securities determinations.

I will definitely be pursuing this issue. I believe Liberty mutual owes me $843.98 per month until my official retirement age. This will be on May 15th, 2020.

That is a total of $843.98 for 25 more months. Or $21,099.50.

If my appeal is denied, then I'm sure a judge will be willing to decide this case very fairly.

Please forward this letter to anyone important in your organization.

I will also be doing the same thing.

Personally you have been very respectful to me. I do appreciate that and the understanding you have demonstrated. But now I need to fight for what is right and fair and just.

I will obtain as much evidence as possible to present to you for an appeal. This will also be all of the information I will give to a judge.

It would be so much easier for all of us if you could just change your decision. But I do not not believe that will happen.

Thank you for your time to listen and to understand,

Anna Wilcox
798 Ellicott circle
Port Charlotte,Fl. 33952
508-985-3463
Claim number 0005752348

Our Liberty Mutual insurance adjuster Sarah Moore has been very aggressive and hostile throughout this whole ordeal. When she 1st contacted my husband Shan Mason she provided him the information to the Body Shop to get an estimate, once he arrived the mechanic told him, they would not be available to look at it for another 2 weeks. The following day I contacted Sarah to see if there was another Body Shop or if we could just take it to any shop, she sound very irritated and asked why we didn't leave the car at the first shop, I explained that was too long to be without a car and asked if someone could come out to take pictures, she said no, that's not how it works.

When I told her the car was my only means of transportation to work, her only response was, Isn't the car drive-able, even after being told that the gas canister was damaged in the accident and was dragging the ground. I eventually had to call and complain against her on the 31st of October, and was contacted by her Manager Paula Cartwright, she assisted in getting the paperwork from the Service King who did the estimate.

I'm now under the impression she and Manager Paula Cartwright in alliance, I emailed Sarah and copied Paula and as of 12/20/2016 I have not received a response of any kind. This is the worst experience, you would think I hit their client or even asked him to hit us while he was texting on his mobile. All we were asking for was fair compensation, we missed work and had to pay coworkers for rides.

On July 7 I parked my car in a park and ride. When I got back to the car the drivers front end was hit. Our Liberty Mutual insurance adjuster looked at car saying the damage to car happened in two different incidents. Because he saw a scratch on the rim. Then he told me I went four wheeling with my 2015 Subaru. I'm not sure what happened but I am the only person driving this car. And when I parked it there was no damage to my car at all. The front end damage that was not covered was around 500 dollars.

Which should have been cover under the first claim.I been trying to reach the claim office since July 14th today is the 19th and I got one call from a supervisor. He was gonna call me back but never did. I still have a rent a car and been trying to reach Jennifer Platt. she sent me one email saying supervisor would contact me. but has never called me and said anything about the rent a car. I want the front end covered under the first claim. And I want someone to contact me from Liberty corporate HQ about this to get it straighten out.

Complaint case #033060633-0001. I had a house fire on 12/202015 and a family death on 12/24/2015 I am currently taking medication for anxiety and depression. I also lost a daughter to colon cancer 04/2015, this has affected me in ways I never knew it could. My Liberty Mutual agents handling my case have been judgmental of my situation and less than supportive. Because I wanted to relocate to another Best Western to be closer to family I was denied (funeral). Instead I was offered $750.00 a month and told that was my only option. and I now am homeless and even more depression. Family members cannot support me and my $750.00 for January has run out.

I met with the recovery investigator and because of a hearsay allegation that was not true at all from my boyfriend's x-girlfriend I am made out to be a criminal instead a victim that I am. My agents are no longer returning my calls and text , what must I do. I have no experience in this area and I have made some wrong choices trying to help myself.