1. Categories
  2. Clothing Stores
  3. Lululemon
Lululemon Customer Service
Rated 1 of 5 Stars
Based on 2 Complaints
+ Add Review

Contact Lululemon Corporate

Toll free phone number: 1 604 732 6124

LululemonAthletica Inc. is a Canadian based retail brand that deals in athletic clothing. Based in Vancouver, Canada, this company manufactures and sells apparel for both men and women that include shorts, pants, and shirts. They also offer lifestyle clothing and yoga accessories. They have a huge distribution network on a global scale.

The company was established in 1998, in Canada, by Chip Wilson as a yoga-inspired athletic clothing firm. The establishment has more than 354 locations and is currently run by Lauren Potdevin. The firm majorly serves the countries in Europe, North America, Asia, and Oceania and has around 3000 employees.

The company can be contacted in many ways. You can either visit them or write to them at 1818, Cornwall Avenue, Vancouver, BC, V6J 1C7, Canada. Or, you can call or fax them at 16047326124 and 16048746124 respectively. You can also visit their website to get complete knowledge about their products. They also have a live chat option on their website, which is accessible from 5am-9pm on weekdays and from 6am-6pm on weekends.

For general queries, you can email their Guest Education Centre from their website. For immediate contact, you can even call the GEC at 18772639300. You can also find them on Facebook, Twitter, Instagram, YouTube, and Pinterest.

The company is not BBB accredited but has been rated at A- at their website. As per Yelp, the company’s rating is pretty good at 4/5 stars. Trustpilot doesn’t show very impressive rating at 3.9/10 stars.


Experienced poor service? File a complaint here!

Lululemon Contact Information

Report complaints to corporate and get satisfaction

  • Lululemon headquarters address

    • 1818 Cornwall Ave
    • Vancouver, BC
    • V6J 1C7
    • Canada

  • Company website

    www.lululemon.com

  • 1-800 phone number

    1 604 732 6124

  • Better Business Bureau rating

    A-

  • Customer service hours

    Mon – Fri: 8 AM – 5 PM

Browse reviews of other Clothing Stores



Top Lululemon Complaints

Browse more than 2 reviews submitted so far

20

My Complaint is in regard to the treatment (or lack of) and poor and untimely support from your customer service.

04Feb2019: I contacted Lululemon via chat (spoke with Courtney) on February 4 to say that I have an issue with 2 of the 5 pairs of Fast and Free HR Crop 19". One pair has a very long loose thread (they were purchased for me from by daughter from the Princeton, NJ Lulu lemon Store for me for Christmas and were worn once) and the seam is partially unstitched along the top of the buttock area. I have tucked the loose thread that is still attached and would unravel further into the side pocket.

The second pair was probably either a gift from my other daughter (not sure which store) or one of the 2 of 3 pairs I purchased on line which you should be able to see in your computer system. The edge of the front seam on the right thigh is fraying. The seam is not split but the fabric is fraying at this point. My trainer pointed it out to me as my eyes are not very good and commented on how this should not happen with $118 work out pants.

I wash all Lululemon items in cool water and hang them to dry.

07Feb2019- I called to say that I had not hear back regarding the chat. I was then transferred to a different number who I spoke with and then sent me an email. Even thought Courtney said I would get shipping labels via email in 24-48hrs to return the 2 pairs of pants (which I never got and prompted this call), they said they needed additional information - pictures of the damage along with information I had already provided to Courney. I replied that I did not know how to take the picture and upload it into the email and honestly did not know how to take a picture of something black (fray and loose thread) on black effectively to show what happened. Again no reply.

Background information -> I have so many Lululemon items (at least 8 pairs of crops, leggings, 7/8, joggers; a gym bag; a jacket, etc.) and consider myself a loyal customer. I buy items for myself, my kids buy me items and I buy items for them too.

14Feb2019: I am looking for a way to escalate this issue and found this complaint link. At this point I feel that although Lululemon says they stand behind their product I have been given no help - only frustration. All this communication is taking valuable time out of my day. I have to say that I am really shocked.

Please tell me how to escalate this further and come to a resolution.

A very frustrated, upset yet loyal Lululemon Customer,
Nancy Schukraft
609-330-9285
20

Bellevue square location is closed due to renovations,but VERY POOR if any communications to public.
Tel # recording is inaccurate and non helpful.
Impossible to speak with live voice.
With a family of 4, 3 females we have been loyal customers of Lululemon for many years, but as of last experience we will not purchase from your organization any more!

Have feedback for Lululemon?

File a Complaint

Thanks for your feedback!

Sorry. Please try again later!