Contact Victoria's Secret Corporate

I want to complain about the quality of your panties, I use to buy exclusively from your stores and online. Not any more!!!! The quality can be seen first in the waistbands - one seems to be embroidered and the other merely just stamped! The newer, stamped-waist band does not hold the shape and the colors fade quickly. Too bad. Your brand is going down the tubes. And BTW, the ladies in your stores with the fake British accents is not very becoming.

I was in Victoria Secret at the Monmouth Mall store last nite 4/25/19 around 6:30pm shopping for the $3.75 panties from an email exclusive I received on 4/25/19.
Went to the cashier and she said she had to scan the bar code but there was no bar code then she told me to download the pink app. The battery on my phone was running real low but it took awhile to download after 1/2 hour . Finally I went back to the pink section for someone to help me to get the bar code there was no bar code . she eventually called one of the cashier up from to tell her to honor the $3.75 . The cashier asked the other cashier how to ring it up because there's no bar code... the other cashier replied there's no bar code just use some number she gave her & it worked. The lines were so long I also had to wait for my turn. There were only 2 cashiers at that time. Customers were frustrated and started walking out. I was in the store for about 2 hours of my time. I recommend that all cashiers should be told how to ring items up when there's a promotion and not have someone download the app & still it was a waste of time.
thank you

Today I shopped with my daughter for bras. We were at the Warrington PA store in valley square shopping center and we were met with the rudest customer service from your employee named Talon. My daughter left in tears after Talon “helped” her try on bras. Very strange because we shop there often but we won’t go back because of her poor customer service. When I asked her name she rolled her eyes.

Do not ever open up a VS pink card. I made a purchase of $60 on it and then paid that balance a few weeks later. I check the acct frequently to make sure I don’t have a balance and then I see I owe $90.. I called CS and they said it was a problem with my checking acct (which is the same one that’s been on file for YEARS) and they said the payment didn’t go through. I said well it would’ve been nice to know that when I first made the payment, I told the representative to pay the $60 purchase and closed my acct. I just got woken up, 3 months later saying I owe almost $200 ... this is absolutely ridiculous. Get some new employees that can do their job correctly and stop scamming people for money!!!!

Never reviced my order had to repeatly contact them still nothing

ON FRIDAY ,DECEMBER 21,2018 I PATRICIA REEVES WENT TO VICTORIA SECRET TO CHRISTMAS SHOP WHICH I DO EVERY YEAR MY PURCHASE WAS 75.62. THE STORE WAS CROWDED AND THE LINES WERE EXTREMELY LONG I GAVE THE CASHIER A HUNDRED DOLLAR BILL. SHE GAVE ME MY BAGS I SAID WHAT ABOUT MY CHANGE SHESAID I GAVE YOU FOUR DOLLARS AND THIRTY EIGHT CENTS I SWAIDNO YOU DID SHE SAID YES I DID I SAID MAMM YOU DIDNT GIVE ME ANY THING AND IF YOU DID ITS STILL WRONG CAUSE MY PURCHASE WAS 75.62, I SHOULD HAVE GOTTEN BACK 24.38. SHE SAID I ALLWAYS GIVE MONEY BACK BEFORE I HAND TE BAG , I SAID AGAIN MAMM YOU DID NOT. I ASKED FOR THE MANAGER WE EXPLAINTO HER WHAT HAPPEN SHE TOLD HER MANAGER SHE GAVE ME MY CHANGE THE MANAGER SAID WE WILL SHUT DOWN THE CASH REGISTER AND CHECK IT OI TOLD HER I WILL WAIT. WHEN THE CASHIER CHECKED HER TRAY, WITH THE ASSISTANT OF TWO OTHER CASHEIRS HER DRAW WAS OVER 24.38. I TOLD HER I HAD NO REASON TO LIE BUT I WAS EMBRASSED HUMILATED IN FRONT OF ALL THOSE PEOPLE IN THE STORE BUT THAT WASNT THE WORST I NEVER RECEIVED AN APOLIGY, LAST YEAR I SPENT OVER ONE THOPUSAND DOLLARS IN YOUR STORE I HAVE FOUR GRANDDAUGHTERS WHOM ARE 20 AND UNDER WHOM LOVE YOUR CLOTHING MY SISTERS AND INLAWS SHOP AT THIS STORE BUT IM DONE BECAUSE SKIN COLOR DONT MEAN YOU ARE A LIAR LIKE I TOLD HER I HAVE A CRIMINAL JUSTICE BACKGROUND RETIRED FROM THE STATE OF MICHIGAN AND HAVE FOUND MONEY AT THE CASINO ANDTURNED IT IN I SHOULD HAVE RECEIVED AN APOLIGY THIS IS NOT RIGHT

Poor customer service! A corporate supervision Tonya was also rude trying to place the order that they dropped 3 different times! Bad new for this company if they continue to operate this way. Customer since 2009

Went into Victoria secret over the weekend at the strongsville Ohio location. I had a hard time finding a specific pair of panties I was going to buy. I went up to 2 workers and waited for them to finish there convo with each other so I can get there help finding them. They never acknowledged me which did frustrate me, i could have said exuse me would I be able to get some help but I didn’t want to interrupt and they seen me standing there looking at them. So I want on to the next worker who was folding clothes. Again hovering over her and looking at her waiting for help. I heard her speak into the walki talki peice saying I don’t know why we are just standing around if you guys want to get home start folding clothes. Then went on to fold and straighten up. Never asked me if I needed help.
I understand the Holiday season is very busy and they where probably tired. But I couldn’t wait for them any longer to finally get the help I needed. I was very disappointed and ended up leaving to get the panties at another store. Victoria secret is my favorite place to buy bras and panties but after that experience I had no other choice but to shop else where.

Well let me say bad bad bad I have to say there girls there are bad excpt ed one Kristin is the only one how is with u time in that storage a good girl good worker good person will be u frien d she is in a place where jealousy is I would being her candy day good job to her but the boss did not go for that my visit where stopped because I'm kindness and showing love and commatioon to one of the girls the others girls got very jelosey of me because I only came to she Kristin i want to keep this in mind Kristin is great she will help u the others girls are not good bad news they only cAre about money money money greedy girls want everything I tried to get Kristin a promation they did not like that either gratefully going to this store at the Deptford mall in New Jersey glouster county New Jersey

If there were any way I could rate the Victoria's Secret in Oxford mall with less than one star I would. The manager (Faith) asked a young lady to leave because she was black. Obviously an African American woman came in and was caught shoplifting. The manager then approached two black women that were shopping and asked them to leave. She did not see me and I did not want to be embarrassed so I left before I could be told. In the past I have spent a lot of money at Victoria's Secret and I feel betrayed. I haven't been profiled in a long time and it does not feel good.

I went to the Victoria's Secret at the Avenues Mall on August 31 and purchased almost $200.00 and the associate was very nice and helped me. The following day I came back to return merchandise that did not fit me and exchange for a different size. The associate was very rude and told me that I picked them all out in a very annoying response in front of the manager on duty. I asked her which are the ones on sale and again, she responded very rudely. I am an Angel card holder for three years now and I feel that your customer service on that particular store sucks. I will not go back to buy from Victoria Secret and I will tell my friends and family to stop going there. They are very unprofessional, rude and they should not be working on that kind of profession. Thank you for your prompt response regarding this matter!

I went to Victoria's Secret in West Covina mall a few months ago I wanted to buy some bras I had them measure me in the fitting room and bought 4 bras the next day I put one on and it was way to big. So that same week I took them back with receipt in hand I told them the bras were to big and would like to get them in my size they were upset with me and measured me again I got an even exchange at the same time I wanted to return a bathing suit that was given to me for my birthday which by the way was still in the birthday bag with the card given to me it was to big and just wanted to get it in my size that's all the manager Tracy came out and started yelling at me at the register and said with a ton of customers watching she said there was a limit of what I could return with or without a recipient so it better fit the first time she was the rudest nastiest manager I have ever met.

Goes to say she refused to do an even exchange for me she even had the nerve to tell me I probably stole the swim suit and was not going to return it... so I got stuck with something that doesn't fit.... I went back a week or so ago to the Simi annual sale to buy some Victoria's Secret underwear sprays and perfumes they saw me come in and did not offer to help me they look at me with this snobby look like yeah this Mexican can't afford anything in our store little do they no I have a credit card from their store I had a bag filled and as I was walking to pay for my purchase I saw they had bras on sale for $19.99 so as I was looking through the bras I put my bag down on the floor with my purse this Arminian or Russian associate which there are two of them came up to me and I thought she said she liked my purse.

I told her thank you and kept looking at the bras she raised her voice and said I want to see what's in your purse I told her she was crazy I wasn't going to open my purse for her. I had a small purse that only fit a tiny wallet, my cell phone, my cigarettes and my car keys that's all that fit in my purse. She had mall security and lost prevention call me out of the store I was in utter shock I asked them what's going on. They said I was being accused of stealing from the store I told them I was looking at the. Bras and have my bag filled with what I'm going to purchase what are you talking about the Russian associate was telling the security that I steal from the store and try to exchange stolen goods they got my information from my I'd and told me not to go in the store again I felt harassed humiliated and embarrassed by what was going on, she filled the security guards ears I gave them my purse so they could check it and see I didn't take anything.

The guy from lost prevention told me that they wish they would get rid of that store that I was not the first person they did that to if they don't like you they pull this stunt get your information for store use so that you never enter the store again he also said that store is our problem store weather people are stealing or not..he told me I'm so sorry their doing this to you. She even told them I was stealing from other stores I told them this VS was my first stop. I. Was so upset I didn't even get to make my purchase I went home and cut up my Victoria's Secret credit card and will never ever shop Victoria's Secret again I'm so done with this store I could find somewhere else to buy bras and panties without the accusations I will never step put in another Victoria's Secret store again.

And have started the process for a class action lawsuit suit on that store. Every associate in that store should be ashamed of themselves and they should hire people that really want to work in that kind of environment they should all be fired for the way they treat people they make Victoria's Secret look like crap.

I originally called to report about the bra making me itch. The customer rep was treating me like crap. I want my money back, nothing was said about returns.

The Victoria's Secret commercials are like adult movies on TV. I wish they would get them off TV. Who doesn't know about this store? Do they really need these ads everywhere even during events like the Super Bowl? I will be writing my complaint letter to the corporate office next.