McDonalds Complaints Continued... (Page 13)

My family and I went through the Drive Thru tonight at the Tilton McDonalds, the girl that took our order was sighing and then after we sat at the first window for 5 min, she opened the 3rd window and yelled out 3RD window!!! We drove down there and my husband said I couldn't understand you, she said I SAID 3rd WINDOW! No eye contact, no smile, no nothing, handed us our shakes and said oh and by the way we are out of cherries, my husband said your attitude sucks, she continues to look down while she gets his change and throws it at him. Im not happy, this is not how we want to be treated as paying customers at your business! Now I wish we would have chose to spend our money at Burger King or Wendys down the road, at least we wouldn't have been treated badly for spending money.

On 3/31/2014 I went into a Walmart location where one of your McDonanld’s is located on the inside , I need to get something to eat due to I just left the doctors office. I was very hungry and ask for a hot cup of coffee for my sister and I remember seeing on the news that it was free for that day and the cashier tried to charge me, she rung it up and started to pretend that she did not understand what I was saying or asking for, So she turns to another worked asks him in Spanish if the coffee is free? Then he walks up and I tell him the same he says yeah yeah that he knows but I needed to place my order for my food before he could give me the coffee. So I placed my order and tell him that my sister is in the line in the walmart that I wanted one for her also he tells me only one per customer. I says okay by then my sister was there next to me, she ask for one cup of coffee from this same cashier that started out helping me the lady, and she tell her that the coffer is 1.08 I said mam no this coffee is suppose to be free, she look at me with this unpleasant look and give my sister the coffee and if she did not want to help her. My meal was cold and was not the way that I order it. did not notice it until I had already drove away. I end up tossing it in the trash. Some times people just make you act ugly when you don’t want to, thank god I kept my cool. I tell you what I have had several incidents at different locations about my food and the service, I’m just going to look for other places to take my business, this is your company losing business due to unprofessional conduct. My family may be unhappy about it because this is where they love to eat all the time, but it pays to be safe and sorry and be happy with hot fresh meal and go customer service.

The McDonald’s that is located at 839 Westchester Avenue Bronx, NY 10455 lack proper training in customs and courtesy. The shift that works from Monday to Friday mornings lack courtesy to the customers. I seen the employees in that restaurant move slow in the morning and have an attitude while dealing with customers. The shift managers just stay there and watch it happen. There was an incident that a customer asked for orange juice which they didn’t have. The informed the customer about which she wasn’t too please. The Donald’s employee refuse to service the customer becuse of the customer’s reaction. Another incident is when I ordered a drink and the shift manager was telling her employee to give me that drink that was made hours ago. The employee was telling her that I was not going to take that drink and the shift manager today her that she didn’t care. The employee told her I don’t want to get wild if the customer gets upset. I don’t know how McDonald’s how they employee but they need to revamp the screening process. If you going to hire shift managers to hold the supervisory job then make sure you hire the right individual that are capable to do the job.

I’m a 71/2 month pregnant women who was craving McDonalds so I woke my husband up @ 10:00 @ night to ride with me to get something to eat. I drive to the McDonalds rite off of 6-10 and Cullen and order a 20 peice nuggets, two mc doubles with no onions add mc sauce, two apple pies and a large Carmel frappe with extra Carmel just like I like it as I always get… I pay for my order she gives me my change but she didn’t give me my receipt, so I wait til she finishes taking the next order. She sees me and I tell her that she didn’t give me a receipt she tells me that they will give it to me at the next window. I pull up to the next window and the next employee gives me my food then my Carmel frappe. I tell the worker that I ordered a Carmel frappe with extra Carmel but they didn’t put the extra Carmel when i was charged for it and i paid for it. So she then tells the manager, she comes to the window and I tell her my problem. She asks me for my receipt i tell her the lady in the front didn’t give it to me she told me to get it from here. So she looks in my bag checks the receipt and sees that i paid for extra Carmel. Then she tells me that it has extra in it already but I know I doesn’t because I buy them all the time @ least once a day and no matter where I go they always fixes them the same, this time just happened to be different. So she then gets a attitude & trys to give me my money back for the Carmel but its not about the money for me I don’t want the money I told her I’ll pay another 30cents if I have to just to get extra Carmel. She then SNATCHES the cup from me & I tell her don’t snatch anything from me, I didn’t do anything to you and its rude and disrespectful, snatch one more thing from me and its going to be a problem. Once she’s done she gives me my frappe and she tells me thank you bitch and still didn’t give me my receipt. This was the worst experience I’ve ever had with any fast food restaurant and It makes me want to ever go to McDonalds again!!!! This is crazy especially coming from a manager. This happened exactly at 10:21.

Took my grandson on an outing to McDonalds only to find the food cold and it tasted like the oil in the french fries hadn’t been changed in a while unless your company have changed the way you do french fries. I used to llike your food but the past couple of times I visited a McDonalds I have been disappointed one way or another. My daughter used to work for a Mcdonalds in Flordia but it seems Pennsylvania has different standards, shame on you.

Mc Donald’s 600 w. F st. Casper, Wyoming 82601-1300. March 10,2014 time; 19:03. (Drive-Up Window) I was handed a medium drink… lid half on… popped off completely as the employee handed it to me. . My hand and sleeve got wet because of this. I said nothing to her but “I need a new lid, it came off” She said nothing.

I checked the sack (my order) to see if it was complete. A straw and napkins were not in the sack. I waited till the employee returned to the window. I told her “I need a straw and napkins”. As she handed me the straw and napkins out the window she was giving me a very bad look as to suggest I was putting her out and she had better things to be doing! She slammed the window (she never said a word nor smiled at any time). I asked her name as she closed the drive-up window, but she kept on walking away.

That will be the last time I visit this McDonald’s. Is this the way you instruct your employees to treat their customers? I don’t believe it is. I have never treated by one of your employees like this before, and it sure won’t happen at this McDonald’s again! So, I do not have the offending employees name but she has red hair and is heavy set, maybe early to late 20’s. (maybe 20 something) and was working the 2nd window (pick-up window) at 19:03 pm .

I bought a large cup of coffee this morning around 7:56 at the Mcdonalds #10155 in Columbia md. The Kings Contrivance store at the drive in window. When the server handed me my cup of coffee the lid was not on tight and the cup collapsed spilling hot coffee all over my hands, clothes, inside my car. I would like for McDonalds to pay for my cleaning of my clothes and my car interior. My hands was burned, don’t know how bad but its painful. Please contact me on what you are going to do about this.

Every once in a while we will get a receipt at McDonalds that says go to the website McDonaldsFeedback.com leave feedback and get a free item but when you try to go there it doesn’t exist. I called McDonalds and was told that promo had probably stopped in our area. This was on the same day I had gotten the receipt. Well it happened again. Can someone spell ripoff?

April 30th, we visited the McDonald’s here in Bardstown Ky. We got a quarter founder and the bun was hard like it was frozen. The burger was beyond cold. Went in again this morning for breakfast . Only two ppl in line, and we all was waiting at least 15min to get our order. We asked how much longer, and the reply was, oh, they haven’t started making it yet. So, we along with the other two ppl cancelled our orders. As we were waiting, an employee came in to work, and without removing her jacket or even washing her hands, started making food WITHOUT gloves. This is always a problem with this McDonald’s. Always a long long wait and you never get the right order. Its ridiculous…..

I stopped at the McDonalds on Hwy #190 on Tues 4/8/13 The Big Mac I purchased looked as though the ingredients had been just thrown together and the sandwhich tasted and felt as though it had just been removed from a cooler The store itself had trash on the floor ands an odor of uncleanliness, Last time I will give into the urge to visit a McDonalds

My best friend from flew in from Nebraska and went to the Mc Donalds 11250 Port washingington Rd.The person that took our order was short with us ,like he was in a really bad mood.Like he looked grumpy and mad.His name tag said “Mark” he was short and bald.He never greeted us,just looked like he was in a hurry or something and when our order was done,he did not say anything at all. I told my friends and family in this area who happen to live in Mequon.And they will not go back to this location again,until this person is still working there. From now on I will go to another location. I hope this situation is solved and taken care of.The other employees seemed fine and of course I have been coming to this location for years and I had Never had an experience like this before.

I have been collecting the stickers that are required, to try and win the certain prizes that are up for grabs. I found out that one of the prizes, happened to be a mobile phone that I have wanted for a while. So I thought that it would be great if I was to win the phone without having to spend a lot of money, actually buying this mobile, when I might have a chance at winning it through the Monopoly Fortunes Game that is currently running at the McDonalds Restaurant near myself in Merseyside.
I currently have two of the three property stickers that a required to win the mobile and the two that I have are ‘Bow Street’ and ‘Marlborough Street’ and therefore the last property sticker that I require, is ‘Vine Street’ I have been severally times to McDonalds in order to try and get this last sticker, this was when I was chatting with the shift manager about this game and the fact that I only need one sticker to get a certain prize. This was when she informed me that her friend was the same, in so far as they only required one sticker to get the prize that they were trying to go for, but she then informed me that when this game was on last year they actually found out that they had left one of the stickers from each set of properties, so that you would require a certain property sticker but you would always get doubles even triples of every other property sticker other than the one that you require to complete the set.
Therefore causing you the heartache and misery of buying a meal and never getting that sticker, this is misrepresentation and fraud as you are continuously buying meal after meal in order to hopefully get that sticker, meaning that you’re spending pounds and pounds buying the meals several times a week or even a day in order to try and get the sticker. By which time when you actually top up the money that you’ve spent in order to try and get the last property sticker need for that prize, it may have been just as quick to actually go to a mobile phone store and buy the phone out right, which totally defeats the whole plan of trying to win the prize, through the Monopoly Fortunes Game because there’s not a cat in hells chance of ever getting the last sticker that you require as that said sticker isn’t actually available or that it does but just not in your area.

I was at the McD’s in Fairhope ,Al 36533 Store #32314 at 12:49. The manager Christopher Johnson was working the back line and it was taking him forever to place orders,he also was not sending them out in the order they were placed. I was with a friend and it took us over 20,minutes to get chicken wraps and fries. There was a young girl that would try to put the orders together but she was mixing orders up repeatedly.

I felt so sorry for Kiersten Reed who was the cashier, because was trying to keep the manager and the young girl straight. Orders were backed up behind my friend and I, that Kiersten had taken but were not being filled ,because the manager was slower than molasses in Jan. I feel Kiersten should be manager, the young girl better trained and Mr. Johnson fired,he was worthless.

They didn’t even have diet soda and did not let patrons know, so several of us did with out a drink while we ate. I frequent this store frequently, and like it because of thje service, but there are other places in Fairhope. When you pay almost seven dollars for a fast food meal you expect just that FAST SERVICE.

Morning,
I wish to explain about the unexpected & unprofessional customer dealing by Mc Donald’s management at Mount Waverley & Blackburn intersection.
I went for my breakfast at 9:45am on Saturday(14/02/13), no-one was there on front counter to deal with the customers & I wait for while. The manager was hanging out with mobile n crew. I usually go there 3/4 times a week n every time I had worst experience. Toilets & customer area floor was discusting. Toilets still ofel. Even the Store Manager (MEG) don’t know how to interact with customers and she is too casual. I request you to please highlight his issue n take a strict action against management.

I came through and got 6 double cheeseburgers and a 20 piece nuggets and 4 sweet teas yesterday evening on the way to take my family out of town at the luray Virginia store 22835 the burgers were solo sloppy with ketchup gobbing out the sides and they gave me unsweet tea and my nuggets were cold and old.

I am very unhappy about this. Please get your act together and give me my money back or food the way its supposed to be. Plus ur window worker at window one looks dirty and drugged up. If she would have to touch my food I wouldn’t have even bought anything. U really should check it out. Not a good image for a family business.

to whom it may concern
I have been to mcdonalds loads of time and always been happy with the food.
On the 11|1|13 i was on my wasy to visit family and stopped at your mdonalds in thetford.
I ordered a happy meal for my little boy and a grilled chicken salad for myself.
I opened the happy meal for my son and was dissappointed at the amount of chips in there i know you dont get alot in the happy meals but i could easily have counted them just on my fingers.
I then opened my salad and it looked horrible the leaves were not crispy i had one cherry tomatoe. But the worst of it was the chicken it was pale in colour and warm. Now i know that chicken is not suppose to be that colour especially a grilled chicken so i didnt eat it at risk of being ill. I wsould of took it back but i had already left the restaurant and was back on the road.
So i wasted £6.08 of my money as was still hungry as didnt eat any of it.
So i am writing you this to say i would like a voucher or my money back if not you have lost one valued customer.
My address is 26 Clovelly court, Corby, northamptonshire, nn18 8ef

I look forward to hearing from you

Nicola Cooper

I was at your McDonalds in Burlington Wisconsin for lunch today. I saw that you have the new melted Cheddar with fried onions burger. I was excited to see that so I ordered for lunch. Upon returning to work to eat, this is what I got, a McDonalds Cheeseburge with onions. No melted cheddar and the onions were ice cold.

While I have NEVER complained about your food this just really made me mad. This sandwich was not at all what you had shown on your sign, plus being cold. I ended up just throwing it away. What a waste of my money.

Almost everytime i go to Macdonalds and this is almost everyday they never get my order right.This afternoon I went and ordered 6 chedder and onion burgers when i got home i only had 5. On Sundays I get breakfast for me and my wife and I order a big breakfast with pancakes and got home no pancakes in it .I am tired of going back and get the rest of my orders. I can understand every once in a while ,but this is a constant. Check my order before i leave,well i have a line in back of me and iIdont think its very hard for them to count to 6.I expect my order to be right its not that complacated.1,2,3,4,5,6, is that hard.If I was orderdering different things at one time I understand sometimes if it not right.It takes gas to keep running back to get my order and aggravating. From a concerned customer .I don’t know if my opion counts since I am but a small fry in this francise that makes millions of dollars a year.This is my city and I expect it to be the best fast food restaraunt around. When I do my job the people I work for expect the best and thats what I give them.I take great pride in my job to do the very best for me,my company and the people i serve.By the way I am a ship fitter and welder so my job has to be good or someone can get hurt if I don’t do my job with quality.I would think you would want your employees to do the same in work ethicf and pride in there job.I have done a lot of jobs in my lifetime form cutting grass to unloading trucks,to picking up garbage and I take everyone of them the same with quality and pride. So please address this asap if you can . the macdonalds i’m refering to is in Westwego,La. 70094 located on the Westbank Expressway.

On December 31, 2012 my children and I went to McDonald’s at 17284 Main Street Hesperia, CA 92345 phone number 760-948-1202. We went for a late lunch at 3:05 pm, upon entering the restaurant there were people waiting for the orders, so we waited to be waited on. After 5 minutes NO employee, which I counted 9 behind the counter, greeted us or even made any attempt to acknowledge that we were there. After another 5 minutes two men in dress shirts with ties were discussing that the employees needed to be motivated to giving better customer service. Yet neither one made any attempt to take my order or even have another employee take my order. This was EXTREMELY RUDE, to say the least. Another 3 minutes went by before they finally told a young lady that there was enough people waiting to be helped. She took our order, she was VERY RUDE and UNPROFESSIONAL. When I got my receipt I asked her what number our order was and she said that they would call our what we ordered no number. When our order was ready they called number 1, the RUDE, I believe manager, said that the number is on the top of the receipt, he took the receipt an treated me like I was a child. I told him the his RUDE employee said that they would call out the order no number. When I told him he said that he was sorry but with a huge attitude. I have gone to this location before and have had problems so I quit going there, after a staff change and many years I went back. Now I will NEVER go back because they DO NOT KNOW HOW TO TREAT CUSTOMERS, and for fear that they will do something to any food that I order. Only because they are so unprofessional and immature. McDonald’s corporation really needs to fine this location to make them get their act together and train their employees correctly on how to greet customers, wait on customers, and serve customers as this is the job that they applied for and were hired to do.

On the 31st December 2012 at around 4pm my son Don Parkinson received a telephone call from the duty manager of the Waterloo MacDonalds informing him not to be late for his shift.
My son informed the Duty manager that he had not been informed through the correct procedure of online time sheets and because there was no shifts on his online roster he made family arrangements for the 31st December 2012.
The Waterloo MacDonals Duty Manager began aggressively & angrily telling my son off implying that he should come in to do his shift.
My son again informed the Waterloo MacDonalds Duty Manager that he couldn’t as he had made other arrangements as he had not been given a shift from the online roster.
The angry imtimidation towards my son to go to work which left my son upset.
The MacDonalds Duty Manager’s aggressive attitude towards a sixteen year old is incorrect and I am asking for action to be taken against such intimidating behaviour please.
Ramon Parkinson

The morning of December 30, 2012, I went to McDonald’s for breakfast with my family. I ended up ordering last. I had to wait over 25 minutes to finally recieve my order. My family and I were very irritated and complained several times to the staff in which they completely ignored us. Irritated, we left with intentions to contact their corporate offices where we feel that we should not be ignored. In spite of all of this, there were two young ladies who sought to quickly attend to us. I believe they were the manager and a co-worker.

My daughter works for the Terre Haute Indiana Mcdonalds, on SR 46. She has worked there for several months now. She is 16 years old and the verbal abuse that these kids are experiencing is apauling.

I have had my daughter come home for the last time in tears because a manager has implemented the “F” bomb in their daily managerial routine. I am choosing to take this route first, in hopes that some solution can be met.

If I cannot, I will be forced to take legal action!

I have a 17 year old daughter, who works for Mcdonald’s. This Mcdonald’s located on 15th street in Midwest City OK. One of the members of management has been harrassing my daughter. We have filed a greivance and nothing has been done about this situation. I have talked to the store manager as well, still no results. The situation has gotten even worse. Now other crew members has began to make different statements about my daughter. These crew members are friends of the manager. My daughter has been asked to be transferred. No transfer has been done. They have began to call her out of her name. Names like “big girl”. I find that very offense. I am at a dead end. The only thing left to do is consult an attorney. There has been several threats against my daughter. There’s several managers aware of the situation. How you can maintain a business or hire people for positions and you allow your MANAGERS TO HARRASS THEM OR RUN THEM OFF!!!! I have asked for the district managers number. The store manager states, I cannot have his number. They will give him a message and he will call me back. I have not received a phone call, yet. The manager stated, this in November 2012.

I often go to mcdonalds at night time during winter to buy there hot chocolate. I’ve noticed that at night time since I’ve started going they say that there hot chocolate machines are shut down and to come back the next day. If that’s the case all mcdonalds should post a sign at night time every night saying that there machines are down and to basically spend your money elsewhere. Also at night time they’ve told me I can not use my bank card I have to use cash, this is America Money is Money and it should be accepted! If not they should Also post a sign saying they don’t accept credit cards at a certain time. Also Christmas eve I went to mcdonalds to purchase a snack wrap and one of the employees took there car and parked it in the middle of the drive through so that I couldn’t even bother to ask if they were open. The employee even looked outside of the door as we walked up to it to ask him if they were open and he quickly walked away, quite rude to me. I’ve also noticed at times there speakers through the drive through don’t work and you have to scream your order through the speakers just for them to hear your order. On several different occasions they’ve forgot to give me straws, ketchup, and barbecue sauce. Also many of times they’ve got my orders wrong. I hope these things can be soon fixed because I love there food but the service and employees need to work on
Some basic skills. I would like to add at night time when going to mcdonalds i have to wait a good 15 minutes to get my food. I hope my complaints can be resolved so that they do not lose business. Thanks!

you have a lair and rude store at your trenton store she is awful i called the store letting her know that my fries was cold and she called me a lair and she was cussing and screaming like a crazy lady. When I called i asked to speak to the store manager she gave me a unual name and when i told her the problem she start screaming and cussing calling me a lair if i knew you have a crazy person running your store i would have not came to it. my wife wanted to go up there with the police. just to let you know if i find i nothing has been done i with perceive to take legal action. On 12/24/12 12;30pm

April 18, 2012 time 19:45. Went thru drive thru ordered 4 complete meals. When i retuned home a 20 pc nugget was missing. I recieved the drink and fries just not the 20 pc. I called and spoke with the store manger (Lucy). She asked me to return for my missing meal and agreed that for compensation i would recieve my meal (big mac & fries) so i may eat a fresh meal.

When i got there (drive thru) they asked me to pull forward, reminded the young lady at the window who i was since 15 min. Had only gone by. Informed her that i had spooken to Lucy and a man in a dark blue shirt said among other inappropriate customer service that the added request of my big mac and fries was too much to give.

I repeated to him that i had spooken to Lucy and to pleae retrieve her. She was there but would not ask her. He was very rude and insinuated that i was taking from the company. His name is Jose and said he was a manager. Upset with his treatment i left. Called back and spoke again to Lucy. Informed her, gave her my name and let her know i would be making a formal complaint.

Two other employees were witnesses. Store number is (210) 682-7400 in San Antonio Texas on Potranco. I will be sharing my experiance with my rotary club as well as the chamber of commerce. I/we hope that with your support and our efforts we can make this city a customer friendly experiance. Striving for excellance is our goal.

Thank you for your time.

I went to McDonald’s in Dothan, Al located at 2251 REEVES ST, DOTHAN AL 36303 (334)702-8338 and ordered a filet fish sandwich without tartar sauce. It even had No tartar sauce on the receipt and had it attached to the box the sandwich was in. Mistakenly I did not check my food before leaving the restaurant. When i got back to my office I noticed not only did it have tartar sauce on it but it had double the amount. As if they had intentionally put alot on there.

I took the food back to McDonald’s and as i entered the facility i saw all the employees standing at the front counter doing nothing but talking and laughing (not their jobs). I approached the counter and put my food on the counter. I was asked if i could be helped. I pointed to the box and stated that the next time a customer asked for a specific sandwich to be made a certain way to make sure they did it and checked the receipt on the box before sending it out to a customer. One of the employees then laughed (as if an upset customer was a joke) and i then was asked if i wanted them to fix it and i told them of course not and that I would not be returning to their store.

I just can not understand why fastfood does not try and do better at serving food than they do. Not to be ugly but handicap employees would be much better to hire than the teens and stupid idiots they hire now. Fastfood is not at all a hard job to perform and can be done by pretty much anyone that can speak or breathe so my suggestion would be for McDonal’s to fire all their current employees and replace them with mentally and physically handicap employees because I know the public would get much better service as these people would enjoy their jobs and take pride in it.

This letter is a formal complaint regarding the service received today at McDonalds Located at 1294 Stoney Point Road Charlottesville VA 22903. During my lunch hour I arrived to this extremely busy location at approximately 3pm to grab a medium caramel frappe. I ordered at the drive through and paid at the first window, drove to the second window where the gentleman advised me they need to “change the bag” and he instructed me to pull into the customer waiting parking space and they would bring the drink out to the car. I patiently waited over 20 minutes and then decided to go inside.

I went to the counter and spoke with Josh who advised he was a manager and had Josh had no idea why I was waiting. I explained I was asked to wait for my drink and he said “ok let me check” he opened the drink machine and the bag inside was empty and he got a bag of drink mix to change it. I advised I had waited 20 minutes and they had not even changed the bag, he looked at me puzzled with no apology or understanding why I would be upset so requested my money back. Josh asked me what size drink I ordered and gave me a refund with no receipt, still no apology and proceeded to assist the next customer.

I asked who the store manager was and requested to speak with him and was advised the store manager was in a meeting. Another customer with similar experiences pointed me in the direction of where the Store manager was meeting and the door was open, so I excused myself and advised the store manager of the occurrence. Kelvins Pease’s response was he is not aware of the situation, a manager in the front can refund my money and “sorry you were forgotten”. There was no empathy, no sense of urgency, his tone was sarcastic and he could care less about the lack of customer service I received.

I am appalled at the experience and will make it known via every social media platform available if appropriate action is not taken to rectify the situation. Side note: the “meeting” Kelvin was in appeared to be his wife and 3 kids for lunch.

My hometown of Oak Grove, LA just recently had a new McDonalds open. Everyone was very excited about this since we needed something like McDonalds in our hometown. But……..this particular McDonalds is loosing business each and every day due to the slowness of the staff preparing our orders. We have two seperate window areas to place your order yet only one window to pay as well as receive your order. Yesterday I sat in line in the same exact location for nearly 15 minutes before ever making it to the order place location. I as well as many others got out of line and went to other places to eat due to their slowness.

I work all over the US and as well have eaten at many other McDonalds and have never experienced the slowness that our new hometown McDonalds is having. Possibly someone can check into this matter and see where the delay is lying and possible changes can be made to make this a FAST FOOD restaurant like it is suppose to be.

McDonalds in Augusta, GA on Deans Bridge Road. I am tired of my orders being filled incorrect. Examples: If I order a plain cheese burger, that doesn’t mean that I don’t want cheese on the burger because I didn’t order a hamburger. When I order the #4 two cheese burger meal with mayo and ketchup that means that I want them both prepared the same, not one with pickles, mustard, etc. and the other one with mayo and ketchup with mayo all over the top of the buns and under the buns. (SLOPPY!!!) When I order a fish sandwich that’s exactly what I mean not a chicken sandwich.

When I order a Happy Meal (IT SHOULD MAKE SOMEONE HAPPY) and say a plain cheese burger happy meal that doesn’t me a plain hamburger without cheese. (If I wanted a burger, I would say that I want a hamburger). When I order a sausage biscuit, I don’t want to get down the street and bite into a piece of ham. And so forth and so on. I don’t have the time to go over all the incorrect order that I have received from McDonalds. Management is not much better, Rodney should be trying to, first, hire people that can read and stop being their buddy and have them correctly complete order with hot food.

I have taken it long enough and really don’t need to come to McDoanlds daily and sometime twice daily.

Comment: Very disappointed with the food and lack of service. At appox. 1:10pm we ordered 2 angus muhsr&swis meals. When we got to the cashier window, we were told that there would be a wait for the mushrooms and cheese. I asked how long and was told appox.5min. I asked the cashier why wasn’t I told by the order taker that there would be a delay. I was told that this info had been given to the order taker but she failed to pass it on. Had I been told about the delay I would have changed my order. Having waited out front of McDonalds for a little over 5 min, the order finally came.

The bun, mushrooms coke (asked for med. and got large coke) and fries were the only things that were actually good. First of all there was no actual swiss cheese on the burger but some white glop sauce which I actually thought was mayo. I can’t believe that this was suppose to be swiss cheese. Next the hamburger was over done and dry. It seemed that it must have been on the warming tray for hours. Needless to say we won’t be order this tasteless meal again.

Breakfast time at McD’s yesterday with the family. Three young girls and my lovely wife. It was COLD………….outside. It became apparent in a few minutes……this place was as COLD as outside. Not really…………but if I had a temperature gage……I would guess at around 63-65. No one in the place had their coats off. Our daughters were complaining (one daughter has a cold or something…….not feeling well). I decided to check with the management (my lovely wife was not going to let this go) and now comes the reply to my compaint. “We can’t do anything about it”. OK. Didn’t know what that meant .but I did repeat it to the family.

Then we noticed a older woman…..go to the counter and do her thing……..Wow………she was “upset” to no end. I gather she complained about the COLD. We were told by some “regulars”………..it is like COLD here…….all the time. This will be the last time we go this McD’s………for the winter at least. Slippery Rock, Pa. 16057

I went to the drive-thru at a 24 hr franchise of which was after hours and purchased a Big mac, just a burger, no fries or soda. I then asked if I could get an extra sachet of tomato sauce. The reply I received was “you can only get if you buy fries with your burger”. That reply just made me furious enough to almost throw the burger back at them. What if I ordered in and got sauce from a dispenser? If I like sauce on my burger then I do, I don’t have to purchase fries in order to obtain some extra sauce to go with my burger. This is ridiculous and this is not the first time I’ve had incidents with this particular franchise…..

It has been sercice issues, attitudes and just pure lack of interest to provide customer service. I sincerely hope that this complaint is escalated to someone who will do something to say the least, if not, I feel that I should escalate it even further to get articles written about these issues.

I visited McDonalds around 8pm in 1351 South University Drive, Plantation Florida is the nastiest dirtiest crappy smelly store I ever seen. It smells soo nasty by the machines and flies all over the catchup and over the soda machine, no trays available for customers or napkins. The floor wet and dirty tables and bad attitude when I told the employee about it telling me it is not his job. This is not the first time it is like that and I’ve seen other people laughing and complaining. I was about to throw up my food and I just had to throw the rest of it. yakkiii

On 13th of September,at time 10.21pm at night.i was make a call to McDonald to order delivered (Fried chicken for two (2) set,double cheese burger for one (1) set,MC chicken for one (1) set,and the toy of SMURFS for four (4),AND i was triple confirm with the person who are take order for me that i want the 4 SMURFS TOYS is ONE(1) OF THE GIRLS DESIGN,ONE(1)IS THE RED CAP SMURFS(also mentioned that name call “papa”),AND OTHERS TWO(2)DESIGN WANT OTHERS DIFFERENT TYPE’S SMURFS!!!!!!!!!ALL my order,the person who are taking my order also confirm with me for all my order and telling me that need to wait around 45minutes.

Time pass time…,at time 11pm,i call second time to checking my order,the answer that i get is raining and ask me to wait again,and i call for the third time and i also just get the same answer.

AT LAST,AT TIME 11.35PM “ALL” MY ORDERS IS JUST COME!BUT!!!!IS NOT ALL SAME LIKE WHAT I HAVED ORDERS!!!!!!!!I JUST GET A DOUBLE CHEESE BURGER!A MC CHICKEN BURGER!TWO DRINKS OF COKE!TWO FRIED CHICKEN AND TWO FRENCH FRIED!ALL I ORDER IS FOR SET!!!BUT WHILE I GET IS ONLY TWO ITEM IS SET OTHERS IS ALA CART!!!AND THE MAIN POINT THAT I AM VERY VERY VERY VERY DISAPPOINTED AND UNHAPPY IS ABOUT THE SMURFS TOY IS JUST TWO(2) ONLY AND TWO(2) OF THAT ALL IS THE SAME TYPE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

All that i return and on 14th i make a call to 03-78433388 to complaint and ask me to wait for some in charge will give me a call!But i wait whole day NEVER get/answer a call from any people of MC Donald!!!!On 15th i call again and i was get the same answer also!!!!but at noon time the mcdonld person are calling but the sound is like unhappy and ask me again about all the things and i was repeat and repeat again!!!!at last i ask her to check my the record that i order on that day and she was tell me that she will call me back soon,but until now 16th of September,i also dont have answer any call from her,but i got try to call around 8 time

I passed by McDonalds branch on queens blv and 58 st, tuesday at 9 pm to pick dinner with my family and ordered meals for $ 57 and only asked to get the seven cups to start filling it with the soda, but i was badly replied by the cashier as well as the other girl was beside her which i asked to see the manager, although they kepl laughing while i was indicating the bad treatment i found from the two girls and the manager even did not looked to them to stop their laughs to me. I had nothing to do beside returning all the meals and ask my money back, but i felt nervese and they faced me laughing infront of my kids. I felt sorry entering this branch and never feel happy entering it again.

I can’t believe how rude managers are to employees they are really bad everytime I go a manager is telling their employees OH MY GOD YOU ARE FRUSTRATING ME OR I DON’T KNOW WHAT’S WRONG WITH YOU GUYS, I DON’T KNOW HOW THIS IS SO DIFFICULT WHEN I CAN DO FIVE THINGS WHEN YOUR NOT EVEN DONE WITH ONE…….by the look of the employee it looks like it really bugs then and I went through drive thru once and I had already paid for my food and ask if I can order something and she said yes and a manager goes back there and yells at her tells her to hurry up and plus I got my order wrong…. and the manager giving me dirty looks im done with that place.

I had enough with mcdonalds at high way 75 Sioux city Iowa im not asking for anything just to talk to your people I don’t mean one I mean all of them managers and employees….

This evening, I went to the South Brunswick, New Jersey, McDonald’s location (#11154). To say that customer service was poor would be a compliment, AS THERE WAS NOTHING APPROXIMATING ANY KIND OF SERVICE WHATSOEVER. We were second in line, and IT TOOK 35 MINUTES TO RECEIVE OUR ORDER for a McDouble, an angus wrap, an M&M Mcflurry, and a large fries!! We only received the food then because I demanded to have my money returned so that we could leave To add insult to injury, when we got home, we realized that the order was Incorrect! I was told the McDonald’s manager, whose name I demanded and was given to me as Nina, was not there.

Someone named Emma told me she was also a manager and gave me the information. It was the most inefficient, poorly run operation I have ever seen!! Not only will I never visit that location again, but I will also avoid all other McDonald’s locations in the future and will urge my family and friends to do the same. This was an outrage!!!

Over the last year or so I have had several Frappes at various McDonalds. Some of these did not cause any problems. However, it now appears there could be a high risk of getting diarrea from drinking the Frappe. It has happened to me several times. I think McDonalds should look into this and warm its customers of this possible risk, it’s not a very pleasant experience for a customer to have at all. I like their food, but it will be hard to keep going back when it involves spending lots of time in the bathroom after each meal. Maybe the next McDonald’s reality show should be called, superDiarrhea me!

I was at the drive thru @ McDonalds in Myrtle Beach. I ordered a iced cappuccino. The said they don’t have iced Cappucino. Its a hot day! I was dying of thirst! I asked if they could put ice in it. They didn’t put any ice! Therefore I had to drink hot coffee on a blazing hot day! And I am appalled @ the service they provided! Or should I say. The service they didn’t provide! The store address is U.S. 17 South Bypass, Myrtle Beach SC. Please resolve this issue and make sure no one has to put up with this type of service! Thank you, John Bayron.

Why would you take the large milkshakes and implement into the mc cafe joke . For the last 3 years I stop a a mcdonalds in Cromwell ,Ct and order a large strawberry shake now I pay the same price for a shake that I would consider a small shake if you think that by offering me a stupid cherry or whip cream I will be happy you sadly mistaken!!!!! This Is by far the worst and most rediculas idea mcdonalds has ever came up with !!!!!! It’s really to bad cause now I gave up stopping everyday and now stopsybe once or twice a week and I am going to do my best. To make it one time a week!!!!!! Ray Kroc must be rolling in his grave!!!!!!

I am a regular customer at the local McDonald’s. I also work in the fast food industry, so i can understand the chaos that can happen in the fast food environment. But its getting to become a habit.The past two visits I have had to repeat my order once I got to the window, and I just got back from there a few minutes ago, in which not only did I have to repeat my order once I got to the window, but they still managed to get my order wrong. i mistakingly thought that when i checked the McDonald’s bag to make sure that my order was correct, that when my sandwich was labeled with a tag saying “no onion, add tomato, that it was actually made that way.

WHAT WAS I THINKING!!!! Next time I decided to go to McDonald’s I think that I will drive out of my way just to go to a different McDonald’s.

i have complained about this mcdonalds NUMEROUS times before. located @ the intersection of market st./south ave. in youngstown, ohio. today is the first time ive been back to this mccdonalds in 6 months because of the exact same reasons. i pull up, order 2 hamburgers, and 2 med. fries.. ok, is this hard????? the girl @ the window reads the order back to me, hands me the bag, only to find 1 hamburger, and 1 fry.. who does this???? is this mcdonalds hiring only drug addicts and people that really cant survive or ‘read;’ in the real world???

i deal with mentally challenged CHILDREN!!!!!!!!!!!!!!!! that have more sense and do a better job than the absolute fools @ this establishment. it’s not even an establishment, it’s a joke!!!!!!!!!!!!!!!!!!!!!!! the manager had the audacity to e-mail me, and apologize for the continuously HORRIBLE SERVICE this dump offers, and not even offer/send me coupons to use @ a decent mcdonalds that maybe could serve me correctly without being taught how to do their job. r u KIDDING ME!!!!!!!!!!!!!!!!!!!!!???????????????????????

your facility SUCKSSSSSSS and you, the “manager”-loser, should be FIRED for doing such a repititiously HORRIBLE JOB with your leadership. you suck, your restauraunt sucks, your food their sucks, and i wouoldn’t even send a retarded child to apply @ your dump, only so they wont make you LOOK GOOD!!!!!!!!!

Went to get a chicken sandwich here in Corpus Christi McDonalds. I payed and got my meal and aske for mayo. Well they were out, drove off to eat and when I took out the sandwich it looked like it was made yesterday. The bun was hard as wood and the chicken was old and tough. I turned around and went back to talk with the manager and to my suprise he told me I was lying and that he knew they just barely came out of the grease. Wow, I might expect that from an min wage employee but a manager. I called in to complain and they wanted to give me a sandwich at any store.

You know, I dont want a freebie I just want you to fix your obvious service problems here in Flour Bluff and you need to start at the top Cmon hoe many customers do you really want to go to the competitors becuase you dont care about customers????

this particular mcdonalds by my house is the worst i have ever been too. they screw up my order every time. i think someone should drug test each employee. i love mcdonalds, but this one takes the cake. one morning, i went through the drive-thru, ordered bisquits and gravy, i got home, sat down with fork in-hand opened it up only to find a blob of gravy with no bisquits. i was livid. just the other day, the gal at the window asked me at least five times what kind of pie i had ordered. i told her one peach, and one cherry. i get home and find two apple pies. here i go again back to have it corrected.

i am boycotting this one mcdonalds, i will drive to the next county before i go back again. this is only a couple of examples of what i am pissed off about. i could write a book! thank you for letting me vent!

Went to McDonald’s on April 15, 2011 @ 19:47. Location: 11529 E Washington Blvd Whittier CA 90606-3123. This was not a rush hour time but line was super long in drive thru and inside, there were alot of employees behind counter-including 2 managers-which manager were not helping or doing anything to help customers and they only had one register open. I complained to manager “DELIA” and she was like “dah” clueless totally clueless she did not apologize all she said is and insisted there was 2 registers open. Other McDonald’s customers in line were upset also.

Plus they forgot to give us our drinks and still had to wait for those.  McDonald’s is going downhill as far as who they hire This is not the first time -nor the second. Whats going on?

Very unhappy
Sandra Almanza
562-699-4997

the mcdonalds resturant is located at hilltop in va. beach, va. i had low blood sugar and stopped at the drive thru to get an icecream cone $.54. i paid and i watched as they prepared my order. a lady who had handled money got the cone, filled it and set it on the counter (all with her dirty hands) then the guy in the window went over and picked it up (with his dirty hands) – then got a napkin and handed it out the window. i ask him if mcdonalds did not use gloves when handeling food, his reply, yes we do in the back. he was very nice and polite. i told him he could keep the ice cream and i drove off.

This Past Friday my husband, daughter, two grandchildren and myself, stopped at the McDonald’s Store in Many, Louisiana, I have never seen such a dirty place where you have to sit down and eat. The tables were greasy with flies every where looked like they had not been cleaned in a very long time. We had a 8 month old with us and the high chairs were so corroded with filth we could not let her sit in one. The ladies restroom was smelly and very dirty. I really think someone from head quarters should stop in unannounced to this McDonald’s location and check it out for themselves. I am sure that they wouldn’t like what they found in this restaurant.

I’ve been in Kingsville TX for a year now. I hit McDonalds about every weekend in the morning (don’t know why I keep going). It’s come to the point where I’m ACTUALLY on a complaint forum the service is so bad at this place. They literally get less than 50% of my orders right. I get everything from the wrong sandwich to jelly packets w/ my breakfast burritos it’s pathetic. There are 2 McDonalds locations in this town. One has only hot picante and the other has only mild… it’s been like this for a YEAR. You think the McDonalds managers could get together and swap some out. Obviously they don’t care about their customers or their business.