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Write for Us McDonalds Complaints Continued... (Page 14)
1321+ reviews added so far. Upset? Call McDonalds corporate: 800-244-6227
Had recently filed a customer complaint to Mr. Paul Samuelson, a McDonalds customer service Representative about the wi-fi problems I was having. Dear Mr. Samuelson, received your mail about my complaint to you from 5875 -20th st vero beach about the wi-fi situation. I want to thank for listening to my wi-fi problem at that McDonalds location. And taking an interest to my complaint that was to me a disgusting scene there, causing me not to be able to use my wi-fi on location. Now i hope i can go back and enjoy that delicious chicken sandwich that we all love to eat, (in peace and quiet) at your location. Thanks Again Sincerely Jerry Epstein.
I just wanted to find out why is it every time I head do McDonalds at Night before work (I work 3rd shift) I would feel like having a Hot Mocha and they would say that their machine is down. I start work at 22:00 cst so it would be around 21:15 when I would come around to get one and can never get a hot mocha, it’s really frustrating as McDonalds customer. You guys advertised it so much on how good it is but won’t keep the machine’s up until at least midnight before shutting it down. I’m getting pretty tired of having to go through this every time I want one, why not give me one? Can you please get this fixed for all the people that works third shift would like to maybe have one before work. It would increase profits and sell more hot mocha’s!
I ordered a filet-o-fish today @ McDonald’s in Green Bay, WI. This was the 91st McDonald’s built in the US and has the ORIGINAL Golden Arches dating back to 1958. I began to eat the fish sandwich, & realized there was no slice of cheese. I went back to the counter and asked why there was no cheese. I was told by the [not-so-customer-friendly] manager, Jamie, that 1/2 slice of cheese comes on the sandwich,and has been for a long time. But there wasn’t even “1/2 SLICE” to be seen. I lifted the top of the bun,…only TONS of tarter sauce. I lifted the bottom of the bun only to find a “1.5” by 1.5″ melted circle of cheese”.
I couldn’t tell if it has been a slice or a squirt of cheese. I requested a sandwich that was as pictured on the menu, and was told by Manager Jamie, “Well, you can’t go according to the pictures.” I think that McDonalds needs to be HONEST about what is and what isn’t on a sandwich. If a slice of cheese, or even half is pictured, that is what I would hope to find on my sandwich….NOT a 1.5 by 1.5 inch circle of melted cheese located UNDER the fish filet. HOW long have you been doing this? Is this an attempt to hide the scant amount of cheese? SHAME ON McDonald’s!!!!!!
I visited a McDonalds restaurant today for lunch. I love the $dollar$ menu. I ordered a cheeseburger with mayo and onion only. I’m thinking the total would be $1.10-$1.15. I literally had $1.25 in change. The cashier says $1.39! I know it is not a lot, but to someone who is counting change, every penny counts! I had $1.25. I asked why it rang up to that and she claimed because I asked for mayo and mayonnaise is not the condiment that comes on the sandwich. I thought maybe she heard me say EXTRA mayo, but no, that would be another $0.30. I ended up having to get a plain McDonald’s cheeseburger because I was $0.14 short.
I would think it would be a more rational choice to just give me the burger, rather than throw it away and give me a “plain” McDonald’s cheeseburger. My idea is to not charge anything for condiments. Maybe if someone requests extra, but not otherwise. Thank you and this is my only problem with McDonald’s restaurant. Your coffee is the BEST.
I went the Irving Blvd, Mcdonalds and received sorry service. The Spanish people got good service, from what i observed over the course of 6 months. The redone Mcdonalds in Irving TX. And same thing at another one on Irving Tx, off Story Rd. Same thing at a Mcdonalds off 183 and Esters Rd in Irving Tx. Then i moved and went to the Mcdonalds in Stephenville Tx three times, same treatment from Spanish employees at Mcdonalds. They hardly speak any English language. Now i do not like Mcdonalds. I did want a job there, at a few of them i mentioned, but now i’ll wait till they complain of their work a lot, then move in to them Spanish workers, what good customer service is, no matter what culture you are from…disgusted!!!!!
Spanish staff at McDonalds, Manhattan, NY, Penn Station, Madison Square Garden, discriminates against non-Spanish with the 30 min rule (eat and leave w/n 30 min). They told me it was a 20 min rule. Only non-Spanish persons was asked to leave. I spent $8 at McDonald’s, I paid w/ Credit card but McDonalds machine was out of paper so I didn’t get a receipt to prove to the police that my 20 or 30 min time limit was not expired. A floor sweeper/mopper (60 yr old male Spanish) told me “you must go now”. I guess I was in the way, and this is the only way a frustrated staff can vent his anger about his “go nowhere because I can’t speak proper English lowly” job.
Unprofessional, not courteous. I went to the manager, Spanish woman, no help whatsoever. Is this how you treat your paying customers? It is 2:45am at Penn Station. There is free WiFi at McDonald’s, I had my computer. Later, 6 MTA Police are at McDonald’s, some hands on their guns, saying I must go. Intimidation. Clearly, they wanted a confrontation. I asked the sole black staff to give me my other order of apple pies and I left. What was I supposed to do? The Spanish staff stereotype all blacks. Police do the same. The Spanish are taking over!!! They work hard, they may deserve it.
Here is a good scam going at McDonald’s, I went to pay for the meal at the drive thru window and the lady accidentally dropped my change on the ground. I can’t open the door to give her change from the ground, so I just said don’t worry about it. I just happened to look on the ground and noticed there was lots and lots of change on the ground. It was a scam, she would collect the change when the cars slowed down in the drive thru. I found out later in the week and that person doesn’t work at that McDonald’s anymore so beware of the accidental drop of your change at McDonald’s!
In a week’s period, either me or a family member have had wrong orders given to us at McDonalds in Ogdensburg. I went inside, placed an order, got home to find out I was missing a filet of fish, and paid for it. My brother, the same day, was shorted a filet of fish. He was going through the drive through as I was ordering inside. Also, my niece was shorted 2 filet of fish at McDonalds within the same week. Luckily, her father told her what had happened to both me and our other brother, and she checked the bag at the drive through to realize she was given a quarter pounder in place of of the 2 filet. McDonalds workers need to pay more attention to orders and fulfilling them accurately. It’s very frustrating to get home and realize that you are shorted food for someone that is waiting to eat!!
Burger King, here I come, which is located right across the street. Starving in Ogdensburg…
I know you might hear this a lot but i have had it. I needed to vent about the drive thru service in Rockford or Loves Park IL….every McDonalds you go to the service sucks…people make a joke that you have to do the job of the workers so you get your complete order. Today i ordered two happy meals in the McDonalds drive thru and they asked me if girl or boy toys i stated girl…well i got home WITHOUT checking my bags…thinking to myself omg i know better not to check and sure enough…NO FRIES…AND THE TOYS WERE BOY TOYS. Ok I can see messing up the toys but COME ON two easy meals and the same and NO FRIES. The last time i went to McDonalds they gave the car in front of me MY ORDER.
What do they hire for staff…And people REALLY NEED to take PRIDE IN THE WORK THEY DO…i dont care if you are washing toliets…TAKE SOME PRIDE…stop worring about boyfriends or if your hair is ok…SHOW some respect for your employment…. i am ticked off at McDonalds…
In store McDonalds #1807 order # 257 [3-09-11] my order was taken incorrectly and I didn’t get my fish sandwich. I got chicken which the ticket read but did not check until I got home. In the last month I have been shorted chicken McNuggets twice which my wife and mother in law love. This time I checked the bag to see I had 2 boxes of chicken nuggets and a sandwich which I did so I was surprised when on arriving home I found no fish sandwich. If it wasn’t for the terrific fries, apple pies and coffee I would go down the street to Burger King. Somebody needs to get these people at McDonalds to pay attention, they are not the only fast food restaurant in town.
I had to wait in line inside for thirty minutes at mcdonalds to place my order on march 5 2011. they had one new lady on the register who had very little experience. six times it took to get the order placed and i only had 1 happy meal, 1 #10 meal, and 1 mcchicken, 1 value fry, and 1 tea. this happened at store #12161 in port st. lucie, Florida . please if mcdonalds cannot do better than this as much business they have they need to close up and go home.
My husband and I stopped in at the Vincennes Indiana Mcdonalds on thursday morning and my english muffin was burnt and the edges of my egg was burnt. The hash rounds tasted like they was soaked in oil and had the oil taste. I told the manager on duty and she said don’t know its not my store just filling in here. Will not eat breakfast there again. It was horrible.
My daughter got some coupons for McDonald’s for valentines day. When I took her there to eat then use the coupon we were denied to use it. My daughter was crushed as she has several of the coupons from class mates. I talked to a Manager and his response was to find out where the coupons where purchased and used them there!!! I’m sorry, but how in the world would I do that and how humiliating to ask a parent where you bought your coupons!! There is NO where on these coupons where it say valid at the McDonald’s where you got them from!!! I’m very disappointed and I may NEVER eat at McDonald’s again! What has this world come to?
Had to do the the Heimlich maneuver to my friend who choked on a piece of plastic found in a double quarter pounder from McDonald’s. This happened in Oromocto NB Canada on Friday 25th, February 2011 at 1130 pm. I am looking for compensation from McDonald’s for this incident and don’t know where to go from here. Contact me at, fabianhenry79@hotmail.com, Thank you.
I have a complaint about the mcdonalds on 1642 pitkin ave, brooklyn NY. the worst service ever, from mgmt down, no control, everyone has a poor attitude and the food sucks big time. I’m done with mcdonalds, first time shame on you second time shame on me!
My friends and I went to Mcdonalds to get some food from the drive through and we placed some specific orders. Then after arriving home we saw that the staff only gave us half of the order. We then had to get in the car and drive all the way back. We then queried the McDonalds staff, and they were totally clueless about what happened. We supplied them with the receipt, and only then did they find the rest of our order. By that time the food were already cold, and we also realized that they did not remove the onions from 2 of the meals as we asked for. This was not the standard we are accustomed to from Mcdonalds.
I went to all 3 McDonalds in my city. They each have a huge advertisement of the Monopoly game they have going. The first sentence is that no purchase is required to play. So I asked for a free Monopoly piece. They said you need to by a meal. I showed them their advertisement right in front of the counter. Their reply was always you buy and meal and the Monopoly piece comes free. I said you sign says no purchase required. Your telling me it is required. This is definitely false advertising. I tried to find a way to complain to the McDonalds headquarters, but there web site does not give you anyway to complain, only how do get a franchise or job or coupons, etc.
2/2/2011, purchased 2 breakfast sandwiches and coffee at McDonalds. employee wore no gloves putting the sandwiches together. witnessed McDonalds employee placing egg, meat and cheese using no plastic gloves for any customer. I ordered two sausage biscuits, one hashbrown, and a small orange juice at 1610 sycamore view 38134 memphis,tn. The sausage biscuits were both burnt. I’m an african american woman and my sausage biscuits were the same color of my skin. The hashbrown was cold and taste old as if it had been sitting out for years. A
And the small cup of orange juice was $2.99 and it was a very small cup that shouldn’t have been worth $2.99. I couldn’t take it back because I had no receipt and plus class for college had just begun, so I had no choice but to throw it away or eat it and die
I currently work at mcdonalds and I can either be the nicest worker there or the worst. Next time you complain, you might need to consider this before you do. When ordering through the drive thru at mcdonalds, be sure to look at the 12 inch screen displayed in front of you to ensure that your order is accurate. Don’t say the mcdonalds big mac meal is yours when you clearly ordered a large coke and that’s it. When we park you, we do it not in spite of you, it’s because your food is obviously not ready. So don’t come in all pissed voicing your observation! The reason nothing is stocked is because fat people like YOU GUYS keep coming in to mcdonalds and ordering a ton of food!
I wanted a smoothie from McDonalds, so I pulled up to the drive thru window to order. The lady starts screaming something crazy through the mike and so I politely ask her to slow down and that I can’t understand her, maybe it was her accent I dunno. Finally I got tired of this, drove up to the window, but she never came. I guess if you can’t hear the crazy foreign immigrant on the microphone, McDonalds doesn’t deem you a worthy customer! I get that America is diverse blah blah but seriously most people speak English McDonalds, can you not hire people who speak it as well! Da da da I’m hatin’ it!
Jesus… I understand if i see an overweight person eating at subway , but mcdonalds? GUYS, CUT DOWN THE FAT OR YOU’LL DIE .
EVERY morning since McDonalds have opened up in Gordonvale I have bought a large lactose free coffee..This Monday morning 10.12.2018 waiting in line in drive through I was told NO lactose free milk...Had to wait till all other cars have there order before I could go..was not happy. Not all people can have full cream milk. Today I go back again to give them one more chance and NO Lactose free milk again! You are in a service station get the milk from them! No we cant do that.. I feel this is terrible customer service for anyone who can't tolerate full cream milk! I will be going to Zarrafas froM noW on where I know I get what I order.. A few months ago we were abused by one of your managers in the drive through and I put in a complainT and received a phone call the next day with an apology and was advised you will receive a voucher so you can buy your coffee each morning,,Guess what?? No voucher was ever received ... I don't think McDonalds take any complaints seriously and I will not be going back there again and will be voicing my opinion on social media as this is not good enough. I feel like I have been discriminated against due to being lactose intolerant.
Our McDonalds on Hwy 52 in Albemarle N.C. has the worst service of all the McDonalds I have ever been in. I went there for breakfast on my way to church, Dec 2nd 2018. They were six people standing in line waiting to be served. After about 4 or 5 minutes of being ignored, a man called for the manager. The lady working behind the counter identified her self as the manager. He ask her if we were going to be waited on and she said they had to wait on the drive up first. She announced loudly, she did not make the rules she just worked there. Almost all the people walked out. This is a very unfriendly staff. No one likes the kiosh ordering, but looks like it is being forced on us. This staff needs additional training.
For start this McDonald's is absolutely beautiful from the outside, so I decided to go inside and order. I noticed one of the employees had on a bonnet. Not any type of bonnet, but the one that you sleep in, and then when I received my cup I went to the Coke machine and there was garbage everywhere. Just nasty. Honestly I got very little ice and coke. My food was hot when I received it, but upon eating it I realized that my fries had been reheated. I was literally sick. I will NEVER go back to that McDonald's again. I love your food, but this experience has been the worst ever. If I could I would give this store 0 stars.
Restaurant # 38758
4640 S. Orange Blossom Tr
, Orlando FL 32839
, n407-839-3840
I live in the Philippines and probably order at least five times a week. Several times made online orders for delivery...I have three branches within a mile or less from my house and several times I'm told the branch doesn't not want to cater my order or that they can't find a branch to accept my order. Tonight I was told they no longer take 24 hour orders and then when I found out by going to the branch I was told that the branch stopped accepting orders after 1130pm cause they had to many orders. I explained that they should not cancel the order but call me and state they are behind and my order would take x-amount longer to be delivered and let me decide if that is acceptable. But, they refused and said that branch won't accept the order and the other two branches said they wouldn't cause it wasn't their responsibility to handle a branch that can't keep up with orders. That isn't acceptable! Why keep letting franchises be franchised if no matter how many you put around me they wan't catter my orders. My primary branch is at RMR square Tandang Sora Ave Philippines. They are also indangering their customers cause there is only one entrance and exit to the branch...they chain locked their second floor doors and their two other exits are always locked. I have told the security and management this is a fire concern but they just scrug their shoulders and do nothing.
I had ordered two egg sausage cheese mcgriddles and got home and had two mcmuffins called the restaraunt about this and was told i would recieve coupons for my sandwitchs and recieved nothing after a month called back was told the same two more months go by nothing i guess my service means nothing and my voice is un heard not happy being lied to.
I went to McDonald's on dabne y dr. in Henderson nc. on December 4th 2018 with 11.00 am. It the cashier 4 minutes to come to the cash register to take my order . Then it took 20 minutes to get my food. It was 7 cooks in the back cooking. The cooks in the kitchen were laughing and talking to each other. I hollered back them and asked them where was my big Mac then it took them 5 minutes. to fix it then. The McDonald on dabne y dr. In Henderson nc. Is always real slow. You need to make it the turtle restaurant please please do something about it.
I cant ever get this app to work. It works perfect everywhere else (other restauurants) but not mcdonalds. Since i go there about everyday i have missed out on a lot of food and free frappas. When you buy 5 the 6th is supposed to be free. This is very disappointing. I asked the employees about it and they said other people are saying the same thing so its not just me. I am beginning to go other places more where i can get rewards. Please fix this issue. Thaznk you.
In the past 4 visits, I've received an egg mcmuffin that only included the muffin no egg, cheese or ham. 1 of the other visits (today) I ordered the classic meal and there were no french fries. The other 2 times the food was cold. They were busy on their cell phones and laughing and talking about what they're doing over the weekend. It's becoming where I have a hard time understanding the employees also.
I went to the McDonalds in St. Clair Shores Mi on 9 Mile RD. between Jefferson and 9/Mack Dr. I ordered a double fish sandwich a double mushroom\swiss burger and a large fry . I paid then when I pulled up to the food window the girl ask me what I ordered I told her then she wanted to see my receipt so I gave it to her. Then she told me to pull up they had to make the burger . I pulled up and waited there for about 10-15 minutes . I ended up going in to see what was going on . When I went in and ask what's going on the kid that was at the counter said what wrong in a rude tone. This McDonalds has gone downhill within about the last year with my orders being wrong !
Looks like I'll just go to a McDonalds further away or just stop going to McDonalds all together !!!!!!!!!!!!!!!!!
McDonalds at the pilot truckstop in Whitefield Indiana. Server at counter never once made eye contact. The condiment counter was out of catch up in both containers, and also out of large list, as well as being disgustingly dirty. I waited eight minutes for my food, and when it still was not ready, I asked for and received my money back and left. I’ve never posted a complaint, and sadly this was not my worst experience at a McDonald’s store, but it may be my last.
where do they find so sorry workers. they cant get your right you make an order get home they left something out. at least seven times I have order things got home at least 5miles from their store look inside package what doyou know they left something out again.makes me very mad I don't want to drive back to store to change so I let it go things I paid for but didn't get if they cant your order right and package it right fire them hire some who can makes me very upset when I go to mcdonals pay them for my order to find out something was left out when I get home thing about going to hardes from now on.
30 min out of and hr lunch then my food was cold fries were old and I ask and paid for a Dbl and a apple pie didn't get the pie and only
got a single meat but was charged for the dbl bcn smkhs
I have been to mcdonalds twice n 2weeks i go wrong food cold food additude and they sent me coupons and today i use 1 and they did the same thing somebody needs to contact me now!! Manager snatched my reciept away and i dnt have a copy
I stopped at your McDonalds at 2485 Blanding Blvd in Middleburg Fl I placed an order for 3 hamburgers and 2 large sweet teas that was at 1244 am and was not served my items until 1am. This was at the drive through with me being the only car in line. The 3 hamburgers were cold and there was grease dripping from the wrappers. I went back through the drive through and spoke to the manager about the problem. Her response to me was that they had a new trainee. And she would have the burgers remade. Now you expect me to wait another 15 or so minutes? This not exceptible for service or food. I find it hard to believe that a manager would blame an employee for her not doing her job of training. How many people have to become sick or stop going to you stores before problems like these are corrected?
I was at your store at 2483 Nicholasville Rd, Lexington, KY 40503 , a lady came in bought food sat down said a prayer and proceeded to eat the food she bought there , when your fatass employees started harrassing her for no reason , told her she had 30 minutes from the time she walked in to finished her food and get out or they were going to call the police on her !! I will never eat at any Mcdicks ever again !!! this was so uncalled for, it is cold here in Ky . she is probably homeless and justed wanted to eat and get warm .. Your staff is the most heartless bunch of maggots I have ever seen !!!!
Upon receiving our order I double checked the food in the bag and we were missing 2 items. I waited almost 10 minutes and no one opened the window to see if we needed anything. I watched as the staff carried on conversations and ignored us. I pulled back around not to hold up the customer behind me. I arrived at the window again to be looked at and ignored by the manager. she also carried on a personal phone call while on shift behind the counter. I had to knock on the window to get the attention of the staff so I could get the remainder of my food. I clearly stated that some items were missing and I have the receipt. the response I got from the manager was " I don't remember that order, did I serve you?, no I don't think so" in condescending tone. Also when she served us the remainder of the food she just threw it in the bag and thrusted the bag out to me and didn't say anything and stormed off with a bad attitude. This manager displayed a horrible attitude the entire time I was talking to her. this occurred 28 November 2018 1035 PM at 440 Mary Esther Blvd, Mary Esther FL 32569. The name of the manager was either Alisha or Felicia. she did not show proper managerial skills nor customer service skills. I believed she should be removed from management or fired from the restaurant. if I could give lower than 1 star rating I would because that is not how you should be serving the public.
Upon receiving our order I double checked the food in the bag and we were missing 2 items. I waited almost 10 minutes and no one opened the window to see if we needed anything. I watched as the staff carried on conversations and ignored us. I pulled back around not to hold up the customer behind me. I arrived at the window again to be looked at and ignored by the manager. she also carried on a personal phone call while on shift behind the counter. I had to knock on the window to get the attention of the staff so I could get the remainder of my food. I clearly stated that some items were missing and I have the receipt. the response I got from the manager was " I don't remember that order, did I serve you?, no I don't think so" in condescending tone. Also when she served us the remainder of the food she just threw it in the bag and thrusted the bag out to me and didn't say anything and stormed off with a bad attitude. This manager displayed a horrible attitude the entire time I was talking to her. this occurred 28 November 2018 1035 PM at 440 Mary Esther Blvd, Mary Esther FL 32569. The name of the manager was either Alisha or Felicia. she did not show proper managerial skills nor customer service skills. I believed she should be removed from management or fired from the restaurant. if I could give lower than 1 star rating I would because that is not how you should be serving the public.
I went to McD a week ago, ..their mcNuggets tastes like dried crap, w cheap used oil..their burger and meat was 1/4 of the size..tried those new bacon cheesefries, and it had 1 peice of cheese, not even melted w sprinkled bacon. I can go back just to get a pic for you. Sick. Had diarrea a few hours later.
My husband and I came through, after a doctors appt. for a late breakfast, because no food before appt. The staff was very friendly, and helpful, but the food was just horrible. I guess if you don't get it at breakfast time, you just are outta luck on getting it fresh, because you obviously get what was left over. It should have been free, it was that bad..Oh wait! The drinks were ok..kinda..I went inside to order, and brought it home to eat it
Hi,
This is MCDonalds do it?
I have a complaint about one of the manger of the mcdonalds in moorefield wv the manger named Sam she said the f word like 15 Times in front of children in the store she very rude and needs to be fired I asked her if she could not talk like that in the store she told me it was her store and could do what she wanted talked to the big manger and nothin was done and she yells at her employees all day long
On Friday 23/10/2018 we went to you Lambton branch Germiston. First complaint Mc Donalds motor bikes parked in the disabled park, making it very difficult for me to park in a normal parking and to get my wheelchair out the car. The my partner and I go to the toilets, only to find there are no locks on the toilet doors. As these are public toilets, I find this totally unacceptable. When confronting the manger about the two problems, he just acted as though he new nothing about the motor bikes and the lock situation in the toilets. Surely if you are the manager you must know what is happening around you business.
My experience a Mc Donald's has left me with the feeling that this is a business that just wants to take your money and has no interest in the customers.
Regards
Nearly every McDonalds downtown Raleigh N.C. the homeless are sleeping under the tables or in the booths with all they own. They hang around outside and try to start to talk to you wanting money or food. If this is what you want to support I can not understand this. Last night was my last time at McDonalds. My children love going there.
I have had enough negative experiences with McDonalds of late that I felt the need to reach out. The simple challenge for me is that the easiest way for me to express my dissatisfaction is to quit frequenting your restaurants much like people did years ago when McDonalds experienced a signifiant decline in business. I also recognize the futility in reaching out to a large organization that is likely tone deaf to its customers. Nonetheless here goes... I drove up to a drive through this evening to get warm fries and a frosty coke. I love your fries and your coca cola has a secret that makes it better! Suffice to say a cold soggy fry did not light my fire. When I went into the restaurant to complain the manager essentially made it my fault for complaining yet admitted to serving an inferior product intentionally! Thus the slipper slope of just getting away with inferior service an delivery. Also I don not like the kiosk ordering system. Is this a people business or just a assembly line for hamburgers. You guys decide but nobody has to get a hamburger at McDonalds. You might want to remember this is just a hamburger. I can get cold fries and a stale coke anywhere. I doubt you guys care about losing a single customer.. Assuming you do what are you going to do to win back a customer?
Chris
The McDonalds on 906 Carlyle Ave. in Belleville, IL 62221 has been progressively getting worse in service cleanliness, and drive through times. The management at this location is severely lacking. People are just plain out lazy. For one exception, "Scotty" , is probably one reason why people come back in the morning times. I do avoid going to this location because of the complaints listed above. Hope things change,
Michael Yeager.
Mc Donald's Arndell park.
On Friday 16/11/2018 I went through the drive thru to order to children happy meals. I was asked what I wanted I said 2 happy meals. Please note I had two children with me they both wanted McDonalds. I got to the pay counter and I said to the girl can I get a medium coke as well, she said sure I tapped my card never noting the cost never having the order confirmed. I drove to pick it up at the next window maybe 15 m away. I got to the window and was given one happy meal. I said I ordered two. The young girl turn to a young "in charge person" who said they will have to back through the drive thru we don't take cash here...............................
Here my complaint.
1. I ordered two
2. they never read my order back
3. The cash register is 15m away or may be 5 m away in the store.
I drove back thru the drive thru as I had two children who need food. As I cam back throu the said in charge woman was laughing. I did yell a bit of abuse at her but....
3. Clearly they did not hear my order
4. Its not funny to make someone drive around the block
5. I am the customer what horrible service
6. the cash register was never more then 5 m away
its not the first time I have had trouble at this Mc Donalds but this was just ridiculous.
My mistake on the nigh was I should have asked for a refund as the order offered was not what I wanted. Question would I have had to drive around to get a refund.
SERIOUSLY BAD SERVICE> I would like too know what you think of such bad service.. Or is that acceptable
I was so angry, at the stupidlity of driving around and furious at the fact the staff thought it was funny. Arndell Park mc Donald is laughing matter I am there at the sporting club regularly and all the families laugh at it but interestingly not to the face of the staff....
I am sure my complaint will just become electronic fodder but I will keep telling my story as I sit right near the shop.5 m is to far for you not service focused staff to walk what a joke worst service I have ever received.
Dear Ronald McDonald,
I grew up with Miki Dsss in my blood and I also served the restaurant during my several first employment. I am one of your most loyal customer in the world; however, when it comes to services, I was always the extra miles kind of worker. Messing with customers is one of the most disobedience action taken while on your clock committed by some of the services. Today, I got my first classic Big Mac meal. I specifically said I didn't want Ketchup, but I got a lot of ketchup to toss away as waste to your money. I said that I wanted a medium Coke, they gave me a large Pepsi. Another service misunderstanding into the trash can of waste. In addition, the fries were soft and bitter? Why? What happened to MIKI DSSSSSS.
Validation code: 00616-12871-11818-15145-00064-6, McDonald's #616, Westminster at 0314PM
I was at the store 11277 north main st dayton ohio and I stood at the counter. A girl at the register stood there looking out the window finally she asked me what I wanted. I can't give you her name because she had no name tag. frizzy hair black hoodie with white lettering saying pink. I asked for 2 cheese burgers small fry and mocha frappe. still looking out the window she asked what I wanted again. I had to tell her 3 times. I waited 15 minutes for my order to which they finally told me the machine was broke. They asked me if I would like something else in it's place. I said no that, that was the real reason I stopped in. and said I wanted just to be refunded for the drink. They yelled for someone named Dianne . Dianne never came they yelled for 2 more time and still she didn't come. I stood there for 25 minutes and still nobody refunded me the money. I assume that this store needs to be retrained for lack of customer service. I wouldn't have complained but this wasn't the first time of bad service at this store. I will no longer patron this store. even though I have to drive farther. I love your food and it's value but not willing to pay this stores wages and not get the product. I eat everyday at McDonalds. ks#2 side 1 order 10 date and time 11 18 2018 12:34 pm
My family and many of my friends have stopped going to McDonalds for the following reasons:
The Filet of Fish sandwiches - They used to be so good and now they are horrible. There is only 1/2 slice of cheese on each one. They are lukewarm and hard when served (the last 4 times I visited), and there is only 1/2 tsp of sauce on them that covers only the center of the sandwich.
The French fries are lukewarm and are tough in texture.
The chicken nuggets are lukewarm to cold and are tough after sitting for long periods.
Food was done incorrectly. I called to explain and the .manager was rude and acted like I was lying. People who prepare the food should pay attention to the screens and order tiers should write down everything you say. Even if you show proof your order is messed up,theirs always one uncompassionate manager their. I request a refund for my entire order please
on 17/11/2018 at 1659hrs I attended the McDonalds store at Wollongong #0369 - the best part about my visit to that particular store was my purchase of my McHappy socks - I stood at the McCafe counter for approx. 2-3 minutes whilst the girl made coffees - she eventually looked up and said "my register isn't working - order at the other counter" - no apology - to which i replied "well maybe some sort of signage would be beneficial" - I then moved to the main counter where there was 3 registers and no person serving and 5 people waiting - eventually one of the staff who were cleaning tables was called to serve customers - I ordered my coffee and coconut pineapple bread to "eat in" which was read back to me "eat in" I confirmed "yes" - after waiting 18 minutes I received my coffee in a takeaway cup - I queried it to which i was told "well thats what they put it through as" - I wasnt going to wait another 18 minutes so I accepted it in a takeaway cup and then waited another 5 minutes for my coconut pineapple bread - a total of 23 minutes - the lack of staff the slow service - the way the staff spoke to paying customers was and is disgraceful
hello I weitnt to mcdonalds in a very bad snow storm to get myself and grandchildren dinner at restaurant nimber1515. it was a wait of 7 minutes in line until I ordered that was fine. after paying at the drivethru window I got to next window . they told me to pull up. ok no problem. after 15 minutes and the cars behind me were driving by me I waited another 3 minutes. I didn't want to go in because my grandson had no jacket for it was taking at an event we were at by someone. but I had to go in the line was long again, so we went in. I asked for manager and the man said I am one of the managers. I explained whats was going on. he spoke to another man and brought me my bags of food. I told him it was now over 20 minutes old and wanted fresh he asured me it was not cold , so I took food out before I left and it was very cold!!!!. I was upset . I said I would like some kind of reembustment he told me only thing he could do was refund me my money. I said im not asking for you to give me my whole meal but one free fry or coffee would be nice . again he told me all I can do is refund u your money. well I was hungery and my gran children were was a long nite at hockey practice.i man 62 and have never been trated like this in my whole life from a mcdonalds. id like something done. like maybe this manager needs to be trained on how to take care of customers when something goes wrong and not be treated like this trying to give me cold food. glad I checked it I should not of had to though. he should of known my food be cold after sitting this long
I ordered around 8:30 am (Order #dtcp6z). almost 9:36am still no food arrive. I call up your customer service and he told me that my order is for verification. I repeatedly told him that I didn't received any call from you! but instead of apologizing for the delay, your customer representative still insist that my order is for verification. I want a nice answer and just an apology instead. but I only received a "MAARTE" speaking words from your call center representative.
Almost every week I ordered and always suggesting to order from you because of your fast delivery service.
Until now, while doing this complaint, my order still not arrive!!
4 out of 5 orders is usually missing something..
They are rude when I call to complain they will mail me a coupon
It never happens
Store at homer Adams park way
Alton Illinois
62002
I have complained about this site previously. They do not properly maintain (clean) the iced tea dispenser. Sometimes, their iced tea has a distinctly sour, spoiled smell and taste. I live on iced tea at home and know from experience that tea will "turn" after two days at room temp. I had followed up with this site's supervisor previously, who let me know their procedures & checklists specified daily cleaning. She also told me that on the days in question, their night shift had NOT cleaned the units. This morning's visit was at 0530 this morning just as they opened. I went thru the drive-thru. The tea was distinctly sour, spoiled! Clearly, the units had NOT been cleaned the entire Veteran's Day weekend! Otherwise, how could the iced tea have been so disgusting just at this morning opening? The local food service inspectors should audit their shift records and cite this McDonalds with a fine appropriate for the risk they have subjected their customers. An appropriate inspection placard should be posted.
My daughter had ordered food from the menu and had paid for it at the first window. When we got up to the next window to pick up the food, I decided I wanted a Diet Coke. The gal told me it would be $1.07, I handed her $1.10 (one dollar bill and two nickels). She dropped the change outside the window and told me she dropped it I kept my mouth shut and gave her and additional quarter. When she handed me the drink, it was not full (about two inches from the top. When I asked her to fill it up, she told me she couldn't that it was done automatically. Really, she couldn't top it off.
I am 67 years old and have never made a complaint before,but this whole experience is uncalled for (not a good customer service experence at all.
i went to get something to eat ordereds a 10 piece chicken nugget meal. got to my house and sat down to eat picked up a chicken nugget and bit into it and realized that i was biting downon a chicken bone. its not so much a big deal but i have a 6 year old who was sharing with me snd she would have ate it and choked on it and something where to happen.
On 11/7/18 about 9pm I went to the McDonald’s and ordered a McRib combo and this is what I got after setting at the first window for a while before pulling up to the second window to pay. Then they had an attitude because I pulled up. They folded the meat in half and placed in on a regular hamburger bun that was mashed and then half wrapped it.
I would like to make a complaint about one of your franchises that is located in Izmir/Turkey. It is the Ege Park shopping mall franchise, where i always order my Mcdonalds via an app called “yemek sepeti” . Today i ordered my double cheese, coke and fries are king size. The app gives 70 mins for delivery. So they did deliver my menu in 70 mins; however, it was really cold and the coke was the smallest size and halfway poured. I only live ten minutes walking distance away from this franchise. I wonder how it took to bring it 70 mins. Even though it did, it was such a shame for i did not get what i wanted. I believe that this franchise is a shame to Mcdonalds image. If you check the comments in the app, you can see everybody complains about their late delivery and reckless preparation. If any responsible reads this complaint, please audit this franchise. I did not appreciate getting wrong products while paying the king size cost.
I went to Mcdonalds 11.07 on and ordered 2ea egg mc muffin meals and the the receipt indicated a mcgridlel and a large sweet tea. I ordered 2 large unsweet teas.and they subs bacon egg & cheese biscuit. THEY ARE VERY UNATTINTIVE AND DONT LISTEN . THERE ORDER ACCURACY IS USALLy 99.9% incorrect THE STORE NUMBER IS 1750. THE ORDER NUMBER IS1389
Friendly complaint, Your coffee cups, the lids do not seal on the cup tight enough today 11/7/18. I stop to get a cup of coffee while taking a drink the lid popped off. This allowed the coffee to spill down my chest resulting in a very hot moment. I think your organization could design a better cup and lid, so this does not happen to any other of the McDonald's costumers.
v/r
Tim cantwell
Loyal concerned customer
4222 Carlisle road
Gardners Pa.
tcantwell1 2@gmail.com
I experienced for the first time at a McDonalds, the worst customer service and disrespectful young man, who proclaimed he is a manager, in my entire life. I have patronized the McDonalds on the corner of E Lincoln Highway and Trump Ave in Canton, Ohio ever since it opened. I stop for a sausage egg mcmuffin 5 days a week on my way to work. It is local in my neighborhood and I was glad to do business there. The ladies that typically wait on me are awesome and the nicest people you would like to meet. Right now the restaurant is under construction and only the drive thru is open. As of this morning 11/06/18, they have taken out the normal order stand. I pulled in between 7:45-8:00, after I voted, to get my breakfast sandwich. All I saw were more white barrier horses and a pile of dirt where the speaker was, so I pulled around thinking they were taking orders at the window. There happen to be a lady in front of me who wasn't paying attention to the cars front of, her more interested in her phone, so she delayed orders for about 6-7 minutes. I pulled up and the young man, black hair, black plastic framed glasses, black facial hair, tan sweater, white shirt under it, I wish I would have gotten his name. I went to give him my order...he said he couldn't take it and I would have to pull around and order at the speaker....I told him I did not see a speaker... he said it's out there go give my order there...I asked why he could take my order...he said he wasn't allowed and he was taking other orders...I told him to stop for a minute and take my order for an egg sausage mcmuffin...he told me no and to move, I told told him I was not going to pull back into a long line of cars he created by not simply taking my order....he said "not happening" I told him I came everyday and all the other ladies were so nice, why did he have such an attitude?.... he said "so other people come too" "no problem you can sit there, I have all day, I get off at 1:00" I asked to speak to the manager...he told me he was a manager and he was all I would get...I told him for a manger he does not know how to provide customer service and I wanted to speak to the older lady who manages most of the time during the morning....He said she wasn't there...I told him young man then we will have a stand off...after what seem like a couple more minutes...he finally said "what do you want" I told him, gave him my $3.00 cash, he wouldn't give me a receipt....I pulled up to the pick up window and told the regular girl who was there how he spoke to me and refused to take my order, she called the manager over, she was a younger girl, very sweet, she said she was a general manager, she apologized, told me breakfast was on her tomorrow, because she knew I come there every workday and she would speak to him...I was in tears by the time I explained to them what had transpired...I was weepy, on my 40 minute drive to work and didn't even eat it I was too upset, it really made a good morning into a not so pleasant one....I didn't expect a free breakfast, even though it was a kind gesture and I won't get it tomorrow either... I can tell you this, I will never return to that McDonalds, I will go out of my way to a competitor now and there are two more McDonalds on my way to work on the same roads...even though I like the girls who normally wait on me there...I have gotten wrong orders before or they have forgotten a part of my order, I never complained because mistakes do happen, but the people are nice and service is good, they always chat a few seconds while I wait for the line to move or my food to be ready...Somebody has missed the mark with that disrespectful young man, trying to make him a manager, he is better off working as maintenance where he does not have to interact with the people who keep your restaurant open.
So you know I pass this McDonalds on my way back home and looked for the speaker I missed that started this young man's ill behavior... I saw it sitting between the two barriers, same height as the barriers with a dirt pile behind it and hanging flat with the barriers was a piece of board with order here painted in orange on it, hanging perpendicular with the barrier...you have to swing out away from it as you approach and swing back in to get to the window...the way you come around the building if that sign isn't angled towards the front of the building you are not going to see it...I suspect I probably was not the only one who missed it....I know $15.00 a week is not much money to a corporate company, but it's a lot to me and if your ill-suited manager can't appreciate loyal business I will take it elsewhere.
Sincerely,
Cindy Christen
my kids wanted French fries last night at about 830pm. I took them to the mcdonalds near the intersection of the joe prather and 31w in Radcliff ,ky.My daughter had won a free medium French fry from a visit on saterday morning. I tried the drive through and after waiting 5 min and not moving at all I pulled out of the drive through and went in. there was a small 3-4 line of folks ahead of me. I did my order on the computer in the lobby but still had to pay at the counter because of the free fry coupon from my daughter. the customers in front of me were mad their orders were taking so long. quite a few were complaining to the manager. I don't think she was taking the criticism very well. she in turn lashed out at the girl who was running the cash register. I could clearly hear the manager cuss the cashier . the cashier did cuss back after the manager inisiated the exchange. manager continued to berate the cashier , cashier said she had kids and needed her job . I also clearly heard the manager say I don't give a damn about your kids. I watched the manager who was trying to fill the gaps in her team to fill the orders. I watched the cashier take a few orders, handle complaints from folks walking up to the counter, take walk in complaints from un happy drive in customers with wrong orders. those two were working but not together. there were two other employees who might as well have been glued to one spot. didn't help anyone do anything. I think I saw the cashier quit and walk out. I was the last customer in the store and finally the manager asked me if I had been helped. I told her I was still waiting on my order. took her 30 seconds to get me two French fries. I entered the store at 830. I got my order at 857. normally I would have left too but this was like watching a slow train wreck. I kept the reicpt and have all the info from it. please review any security footage from that evening too.
order number 171
survey code
27659-01711-10518-20304-00020-0
mcdonalds restaurant #27659
3120s dixie blvd
radcliff, ky 40160
11/05/2018 830pm
order 71
looking forward to your reply
My husband and I recently moved to Florida and located a wonderful McDonalds on Lake Worth Fl. We have never any issues until today. There were separate table with about 20 teens. Not only were there disgusting tables but yelling and screaming. One teen even placed his food on our table and walked away. I politely asked him to remove it. Not one person or manager said a word or cleaned up any mess. I was appalled. The store # was 34868. Please help.
7578 Tahiti ln
103
Lake worth Fl 33467
Window employee not helful.when asked for condiments no ketchup.she said they had none.i said the whole restaurant' had none.no just her window.so do without.asked for unsweetened tea,got sweet. Fries cold.im extremely un happy
To whom it may concern,
This morning I went to McDonalds to get breakfast for my family. I was greeted nicely from the person at the drive thru and where I paid for my food. After I paid for my food I moved up to the next window to receive my food which was taking a long time to get. When the girl finally came to the window and gave me my bags with the food I asked her for another hash brown and tried to hand her money for it. She shouted to someone there real loud " HE WANTS A HASH BROWN ". She then tells me that I will have to come in and get it or go back in the long line of the drive thru and get it. I couldn't go in the store to get one because I had twisted my ankle yesterday and it hurt a lot and when I had explained it to her she said " I don't know what to tell you " and then closed the window and walked away. I did not go back in the drive thru because the line was real long and the road to go back in is dangerous. Is this how McDonalds train their employees to treat customers? I never ever had a problem with that store but today I felt that it was real rude for that person to treat me like that and that the person in charge that she was talking to should of let me buy another hash brown. Burger King is closer to my house. Thank you , David McGrain
Went in recently to the McDonalds at Madisonville Tx to eat breakfast. Ordered and tried to sit down and enjoy my food. The music was so loud and very inappropriate I had to leave. Said something to person behind the counter, she just gave me a "who cares" look and turned around and walked off. There were children present. This music should not have been heard by them.
Used mobile order. Paid for 2 extra chicken nuggets in Happy Meal for my autistic son and did not get them. The 4 I got were way overcooked as were his fries which were cold and chewy.
I stopped to buy dinner takeout at your Loudon, TN, location two days ago. The takeout line was full of cars and pickups, stretching around the back of the building, so I went inside to the counter. I found several people waiting for their order. There was a crew of two boys and three girls. None of them was doing anything of note. Hardly any activity was noticeable behind the counter.
I placed my order and waited. The fry cook had a single patty on the grill, which he passed to the girl assembling two sandwiches. These and two fries were bagged and given to a customer with “sorry for the long wait”. I saw nothing to justify any wait at all.
For the full time I was there, not a single patty was fried. It became immediately obvious that the bun toaster was controlling the output of product, and the buns were dropping very slowly. When one dropped, another was put in. The sandwich girl mostly stood around waiting for a bun to drop, then assembled another sandwich, and resumed waiting. The fry boy did nothing while I was there, not one thing to speed up product. He once walked over to drop a bun into the toaster, but not one thing else.
That toaster should have been dropping buns at a fast rate, given the number of customers waiting.
The boy who took my order wandered over the the french fry station, stirred them up a bit, then stood there absently scrapping the side of the warming bin for a minute, then wandered back. He did make two cones for a couple, but other than that, he did nothing to move product out the door.
The window girl had nothing to pass through the window. She make a coffee or two for the counter, but other than that, stood there waiting.
The fifth girl had the job of waiting with an open paper sack for sandwiches to arrive, which while I was there, perhaps eight or ten minutes, only happened twice. She then passed the bag to the window girl who put fries in, and passed the bag out the window. They processed two cars all the while I was there.
They all then resumed waiting for another bun to drop. And all us customers waited.
It was absolutely clear that this crew had no idea how to speed up production, no idea how to step in and help out.
But this is what was most upsetting. The bag girl was constantly regaling the crew with funny stories, which had herself in tears of laughter and was clearly distracting the other crew. She had her back to the counter the whole time, oblivious to us customers waiting there.
I finally had enough, and said loudly for the whole crew to hear that this was without doubt the most incompetent McDonald’s crew I had ever seen. No one was doing anything productive. They had customers waiting at the counter and the whole takeout line was full, and they clearly did not give a tinker’s damn. They had no idea how to work together to get product out the door.
Then the bag girl had the nerve to tell me that I had not been waiting long for my “one sandwich and fries”, so I shouldn’t complain. I responded that the manager should be made aware of this situation, upon which she declared “I am the manager”, as if that was something of pride.
I told her that if she was the manager, she was to blame for the terrible example she was setting for her crew, for their lack of training and their inability to move customers quickly.
Lest you think I caught them at an inopportune moment, the lady behind me thanked me for speaking up. She said, quote, “I eat here most days, and they are always like this”. Unquote.
You people might as well hang up a sign “If you have been waiting a long time, We. Don’t. Care.”
The food and service is great. But how do I enter my Trick Treat codes?
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