McDonalds Complaints Continued... (Page 25)

My family and I went through the Drive Thru tonight at the Tilton McDonalds, the girl that took our order was sighing and then after we sat at the first window for 5 min, she opened the 3rd window and yelled out 3RD window!!! We drove down there and my husband said I couldn't understand you, she said I SAID 3rd WINDOW! No eye contact, no smile, no nothing, handed us our shakes and said oh and by the way we are out of cherries, my husband said your attitude sucks, she continues to look down while she gets his change and throws it at him. Im not happy, this is not how we want to be treated as paying customers at your business! Now I wish we would have chose to spend our money at Burger King or Wendys down the road, at least we wouldn't have been treated badly for spending money.

On 3/31/2014 I went into a Walmart location where one of your McDonanld’s is located on the inside , I need to get something to eat due to I just left the doctors office. I was very hungry and ask for a hot cup of coffee for my sister and I remember seeing on the news that it was free for that day and the cashier tried to charge me, she rung it up and started to pretend that she did not understand what I was saying or asking for, So she turns to another worked asks him in Spanish if the coffee is free? Then he walks up and I tell him the same he says yeah yeah that he knows but I needed to place my order for my food before he could give me the coffee. So I placed my order and tell him that my sister is in the line in the walmart that I wanted one for her also he tells me only one per customer. I says okay by then my sister was there next to me, she ask for one cup of coffee from this same cashier that started out helping me the lady, and she tell her that the coffer is 1.08 I said mam no this coffee is suppose to be free, she look at me with this unpleasant look and give my sister the coffee and if she did not want to help her. My meal was cold and was not the way that I order it. did not notice it until I had already drove away. I end up tossing it in the trash. Some times people just make you act ugly when you don’t want to, thank god I kept my cool. I tell you what I have had several incidents at different locations about my food and the service, I’m just going to look for other places to take my business, this is your company losing business due to unprofessional conduct. My family may be unhappy about it because this is where they love to eat all the time, but it pays to be safe and sorry and be happy with hot fresh meal and go customer service.

The McDonald’s that is located at 839 Westchester Avenue Bronx, NY 10455 lack proper training in customs and courtesy. The shift that works from Monday to Friday mornings lack courtesy to the customers. I seen the employees in that restaurant move slow in the morning and have an attitude while dealing with customers. The shift managers just stay there and watch it happen. There was an incident that a customer asked for orange juice which they didn’t have. The informed the customer about which she wasn’t too please. The Donald’s employee refuse to service the customer becuse of the customer’s reaction. Another incident is when I ordered a drink and the shift manager was telling her employee to give me that drink that was made hours ago. The employee was telling her that I was not going to take that drink and the shift manager today her that she didn’t care. The employee told her I don’t want to get wild if the customer gets upset. I don’t know how McDonald’s how they employee but they need to revamp the screening process. If you going to hire shift managers to hold the supervisory job then make sure you hire the right individual that are capable to do the job.

I’m a 71/2 month pregnant women who was craving McDonalds so I woke my husband up @ 10:00 @ night to ride with me to get something to eat. I drive to the McDonalds rite off of 6-10 and Cullen and order a 20 peice nuggets, two mc doubles with no onions add mc sauce, two apple pies and a large Carmel frappe with extra Carmel just like I like it as I always get… I pay for my order she gives me my change but she didn’t give me my receipt, so I wait til she finishes taking the next order. She sees me and I tell her that she didn’t give me a receipt she tells me that they will give it to me at the next window. I pull up to the next window and the next employee gives me my food then my Carmel frappe. I tell the worker that I ordered a Carmel frappe with extra Carmel but they didn’t put the extra Carmel when i was charged for it and i paid for it. So she then tells the manager, she comes to the window and I tell her my problem. She asks me for my receipt i tell her the lady in the front didn’t give it to me she told me to get it from here. So she looks in my bag checks the receipt and sees that i paid for extra Carmel. Then she tells me that it has extra in it already but I know I doesn’t because I buy them all the time @ least once a day and no matter where I go they always fixes them the same, this time just happened to be different. So she then gets a attitude & trys to give me my money back for the Carmel but its not about the money for me I don’t want the money I told her I’ll pay another 30cents if I have to just to get extra Carmel. She then SNATCHES the cup from me & I tell her don’t snatch anything from me, I didn’t do anything to you and its rude and disrespectful, snatch one more thing from me and its going to be a problem. Once she’s done she gives me my frappe and she tells me thank you bitch and still didn’t give me my receipt. This was the worst experience I’ve ever had with any fast food restaurant and It makes me want to ever go to McDonalds again!!!! This is crazy especially coming from a manager. This happened exactly at 10:21.

Took my grandson on an outing to McDonalds only to find the food cold and it tasted like the oil in the french fries hadn’t been changed in a while unless your company have changed the way you do french fries. I used to llike your food but the past couple of times I visited a McDonalds I have been disappointed one way or another. My daughter used to work for a Mcdonalds in Flordia but it seems Pennsylvania has different standards, shame on you.

Mc Donald’s 600 w. F st. Casper, Wyoming 82601-1300. March 10,2014 time; 19:03. (Drive-Up Window) I was handed a medium drink… lid half on… popped off completely as the employee handed it to me. . My hand and sleeve got wet because of this. I said nothing to her but “I need a new lid, it came off” She said nothing.

I checked the sack (my order) to see if it was complete. A straw and napkins were not in the sack. I waited till the employee returned to the window. I told her “I need a straw and napkins”. As she handed me the straw and napkins out the window she was giving me a very bad look as to suggest I was putting her out and she had better things to be doing! She slammed the window (she never said a word nor smiled at any time). I asked her name as she closed the drive-up window, but she kept on walking away.

That will be the last time I visit this McDonald’s. Is this the way you instruct your employees to treat their customers? I don’t believe it is. I have never treated by one of your employees like this before, and it sure won’t happen at this McDonald’s again! So, I do not have the offending employees name but she has red hair and is heavy set, maybe early to late 20’s. (maybe 20 something) and was working the 2nd window (pick-up window) at 19:03 pm .

I bought a large cup of coffee this morning around 7:56 at the Mcdonalds #10155 in Columbia md. The Kings Contrivance store at the drive in window. When the server handed me my cup of coffee the lid was not on tight and the cup collapsed spilling hot coffee all over my hands, clothes, inside my car. I would like for McDonalds to pay for my cleaning of my clothes and my car interior. My hands was burned, don’t know how bad but its painful. Please contact me on what you are going to do about this.

Every once in a while we will get a receipt at McDonalds that says go to the website McDonaldsFeedback.com leave feedback and get a free item but when you try to go there it doesn’t exist. I called McDonalds and was told that promo had probably stopped in our area. This was on the same day I had gotten the receipt. Well it happened again. Can someone spell ripoff?

April 30th, we visited the McDonald’s here in Bardstown Ky. We got a quarter founder and the bun was hard like it was frozen. The burger was beyond cold. Went in again this morning for breakfast . Only two ppl in line, and we all was waiting at least 15min to get our order. We asked how much longer, and the reply was, oh, they haven’t started making it yet. So, we along with the other two ppl cancelled our orders. As we were waiting, an employee came in to work, and without removing her jacket or even washing her hands, started making food WITHOUT gloves. This is always a problem with this McDonald’s. Always a long long wait and you never get the right order. Its ridiculous…..

I stopped at the McDonalds on Hwy #190 on Tues 4/8/13 The Big Mac I purchased looked as though the ingredients had been just thrown together and the sandwhich tasted and felt as though it had just been removed from a cooler The store itself had trash on the floor ands an odor of uncleanliness, Last time I will give into the urge to visit a McDonalds

My best friend from flew in from Nebraska and went to the Mc Donalds 11250 Port washingington Rd.The person that took our order was short with us ,like he was in a really bad mood.Like he looked grumpy and mad.His name tag said “Mark” he was short and bald.He never greeted us,just looked like he was in a hurry or something and when our order was done,he did not say anything at all. I told my friends and family in this area who happen to live in Mequon.And they will not go back to this location again,until this person is still working there. From now on I will go to another location. I hope this situation is solved and taken care of.The other employees seemed fine and of course I have been coming to this location for years and I had Never had an experience like this before.

I have been collecting the stickers that are required, to try and win the certain prizes that are up for grabs. I found out that one of the prizes, happened to be a mobile phone that I have wanted for a while. So I thought that it would be great if I was to win the phone without having to spend a lot of money, actually buying this mobile, when I might have a chance at winning it through the Monopoly Fortunes Game that is currently running at the McDonalds Restaurant near myself in Merseyside.
I currently have two of the three property stickers that a required to win the mobile and the two that I have are ‘Bow Street’ and ‘Marlborough Street’ and therefore the last property sticker that I require, is ‘Vine Street’ I have been severally times to McDonalds in order to try and get this last sticker, this was when I was chatting with the shift manager about this game and the fact that I only need one sticker to get a certain prize. This was when she informed me that her friend was the same, in so far as they only required one sticker to get the prize that they were trying to go for, but she then informed me that when this game was on last year they actually found out that they had left one of the stickers from each set of properties, so that you would require a certain property sticker but you would always get doubles even triples of every other property sticker other than the one that you require to complete the set.
Therefore causing you the heartache and misery of buying a meal and never getting that sticker, this is misrepresentation and fraud as you are continuously buying meal after meal in order to hopefully get that sticker, meaning that you’re spending pounds and pounds buying the meals several times a week or even a day in order to try and get the sticker. By which time when you actually top up the money that you’ve spent in order to try and get the last property sticker need for that prize, it may have been just as quick to actually go to a mobile phone store and buy the phone out right, which totally defeats the whole plan of trying to win the prize, through the Monopoly Fortunes Game because there’s not a cat in hells chance of ever getting the last sticker that you require as that said sticker isn’t actually available or that it does but just not in your area.

I was at the McD’s in Fairhope ,Al 36533 Store #32314 at 12:49. The manager Christopher Johnson was working the back line and it was taking him forever to place orders,he also was not sending them out in the order they were placed. I was with a friend and it took us over 20,minutes to get chicken wraps and fries. There was a young girl that would try to put the orders together but she was mixing orders up repeatedly.

I felt so sorry for Kiersten Reed who was the cashier, because was trying to keep the manager and the young girl straight. Orders were backed up behind my friend and I, that Kiersten had taken but were not being filled ,because the manager was slower than molasses in Jan. I feel Kiersten should be manager, the young girl better trained and Mr. Johnson fired,he was worthless.

They didn’t even have diet soda and did not let patrons know, so several of us did with out a drink while we ate. I frequent this store frequently, and like it because of thje service, but there are other places in Fairhope. When you pay almost seven dollars for a fast food meal you expect just that FAST SERVICE.

Morning,
I wish to explain about the unexpected & unprofessional customer dealing by Mc Donald’s management at Mount Waverley & Blackburn intersection.
I went for my breakfast at 9:45am on Saturday(14/02/13), no-one was there on front counter to deal with the customers & I wait for while. The manager was hanging out with mobile n crew. I usually go there 3/4 times a week n every time I had worst experience. Toilets & customer area floor was discusting. Toilets still ofel. Even the Store Manager (MEG) don’t know how to interact with customers and she is too casual. I request you to please highlight his issue n take a strict action against management.

I came through and got 6 double cheeseburgers and a 20 piece nuggets and 4 sweet teas yesterday evening on the way to take my family out of town at the luray Virginia store 22835 the burgers were solo sloppy with ketchup gobbing out the sides and they gave me unsweet tea and my nuggets were cold and old.

I am very unhappy about this. Please get your act together and give me my money back or food the way its supposed to be. Plus ur window worker at window one looks dirty and drugged up. If she would have to touch my food I wouldn’t have even bought anything. U really should check it out. Not a good image for a family business.

to whom it may concern
I have been to mcdonalds loads of time and always been happy with the food.
On the 11|1|13 i was on my wasy to visit family and stopped at your mdonalds in thetford.
I ordered a happy meal for my little boy and a grilled chicken salad for myself.
I opened the happy meal for my son and was dissappointed at the amount of chips in there i know you dont get alot in the happy meals but i could easily have counted them just on my fingers.
I then opened my salad and it looked horrible the leaves were not crispy i had one cherry tomatoe. But the worst of it was the chicken it was pale in colour and warm. Now i know that chicken is not suppose to be that colour especially a grilled chicken so i didnt eat it at risk of being ill. I wsould of took it back but i had already left the restaurant and was back on the road.
So i wasted £6.08 of my money as was still hungry as didnt eat any of it.
So i am writing you this to say i would like a voucher or my money back if not you have lost one valued customer.
My address is 26 Clovelly court, Corby, northamptonshire, nn18 8ef

I look forward to hearing from you

Nicola Cooper

I was at your McDonalds in Burlington Wisconsin for lunch today. I saw that you have the new melted Cheddar with fried onions burger. I was excited to see that so I ordered for lunch. Upon returning to work to eat, this is what I got, a McDonalds Cheeseburge with onions. No melted cheddar and the onions were ice cold.

While I have NEVER complained about your food this just really made me mad. This sandwich was not at all what you had shown on your sign, plus being cold. I ended up just throwing it away. What a waste of my money.

At 67 th and Gore in Lawton Ok. your employee by the name of Lori Smallwood called my son a “fucking Punk”. It is on tape so i hope you do a play back for 1/04/2013 between 11Am-1:00PM and discipline in the proper manner. I am overwhelmed that a person of that mannor is holding a managers position. Thank you Rachel Mckee 4621 SE Brighton Drive Lawton Ok 73501

On December 31, 2012 my children and I went to McDonald’s at 17284 Main Street Hesperia, CA 92345 phone number 760-948-1202. We went for a late lunch at 3:05 pm, upon entering the restaurant there were people waiting for the orders, so we waited to be waited on. After 5 minutes NO employee, which I counted 9 behind the counter, greeted us or even made any attempt to acknowledge that we were there. After another 5 minutes two men in dress shirts with ties were discussing that the employees needed to be motivated to giving better customer service. Yet neither one made any attempt to take my order or even have another employee take my order. This was EXTREMELY RUDE, to say the least. Another 3 minutes went by before they finally told a young lady that there was enough people waiting to be helped. She took our order, she was VERY RUDE and UNPROFESSIONAL. When I got my receipt I asked her what number our order was and she said that they would call our what we ordered no number. When our order was ready they called number 1, the RUDE, I believe manager, said that the number is on the top of the receipt, he took the receipt an treated me like I was a child. I told him the his RUDE employee said that they would call out the order no number. When I told him he said that he was sorry but with a huge attitude. I have gone to this location before and have had problems so I quit going there, after a staff change and many years I went back. Now I will NEVER go back because they DO NOT KNOW HOW TO TREAT CUSTOMERS, and for fear that they will do something to any food that I order. Only because they are so unprofessional and immature. McDonald’s corporation really needs to fine this location to make them get their act together and train their employees correctly on how to greet customers, wait on customers, and serve customers as this is the job that they applied for and were hired to do.

On the 31st December 2012 at around 4pm my son Don Parkinson received a telephone call from the duty manager of the Waterloo MacDonalds informing him not to be late for his shift.
My son informed the Duty manager that he had not been informed through the correct procedure of online time sheets and because there was no shifts on his online roster he made family arrangements for the 31st December 2012.
The Waterloo MacDonals Duty Manager began aggressively & angrily telling my son off implying that he should come in to do his shift.
My son again informed the Waterloo MacDonalds Duty Manager that he couldn’t as he had made other arrangements as he had not been given a shift from the online roster.
The angry imtimidation towards my son to go to work which left my son upset.
The MacDonalds Duty Manager’s aggressive attitude towards a sixteen year old is incorrect and I am asking for action to be taken against such intimidating behaviour please.
Ramon Parkinson

I go to the McDonald’s at 3072 SW 29th, Topeka, KS 66614. Multiple occasions I have gone here and have ordered stuff (ice cream, then tell me you don’t serve ice cream even though it is on the menu, and a grilled chicken honey mustard snack wrap and then tell me that I cant order that because you already turned the grill off at 7:30!!). I just don’t understand why this McDonald’s is even open still or making money when they tell people they don’t or cant fulfill someone’s order.

Thank you for reading this
Kevin

My daughter works for the Terre Haute Indiana Mcdonalds, on SR 46. She has worked there for several months now. She is 16 years old and the verbal abuse that these kids are experiencing is apauling.

I have had my daughter come home for the last time in tears because a manager has implemented the “F” bomb in their daily managerial routine. I am choosing to take this route first, in hopes that some solution can be met.

If I cannot, I will be forced to take legal action!

I have a 17 year old daughter, who works for Mcdonald’s. This Mcdonald’s located on 15th street in Midwest City OK. One of the members of management has been harrassing my daughter. We have filed a greivance and nothing has been done about this situation. I have talked to the store manager as well, still no results. The situation has gotten even worse. Now other crew members has began to make different statements about my daughter. These crew members are friends of the manager. My daughter has been asked to be transferred. No transfer has been done. They have began to call her out of her name. Names like “big girl”. I find that very offense. I am at a dead end. The only thing left to do is consult an attorney. There has been several threats against my daughter. There’s several managers aware of the situation. How you can maintain a business or hire people for positions and you allow your MANAGERS TO HARRASS THEM OR RUN THEM OFF!!!! I have asked for the district managers number. The store manager states, I cannot have his number. They will give him a message and he will call me back. I have not received a phone call, yet. The manager stated, this in November 2012.

I often go to mcdonalds at night time during winter to buy there hot chocolate. I’ve noticed that at night time since I’ve started going they say that there hot chocolate machines are shut down and to come back the next day. If that’s the case all mcdonalds should post a sign at night time every night saying that there machines are down and to basically spend your money elsewhere. Also at night time they’ve told me I can not use my bank card I have to use cash, this is America Money is Money and it should be accepted! If not they should Also post a sign saying they don’t accept credit cards at a certain time. Also Christmas eve I went to mcdonalds to purchase a snack wrap and one of the employees took there car and parked it in the middle of the drive through so that I couldn’t even bother to ask if they were open. The employee even looked outside of the door as we walked up to it to ask him if they were open and he quickly walked away, quite rude to me. I’ve also noticed at times there speakers through the drive through don’t work and you have to scream your order through the speakers just for them to hear your order. On several different occasions they’ve forgot to give me straws, ketchup, and barbecue sauce. Also many of times they’ve got my orders wrong. I hope these things can be soon fixed because I love there food but the service and employees need to work on
Some basic skills. I would like to add at night time when going to mcdonalds i have to wait a good 15 minutes to get my food. I hope my complaints can be resolved so that they do not lose business. Thanks!