Contact Network Solutions Corporate

this company is a joke! they are not here to help you no matter what!! My business has had problems with these people for years. Always want to sell you something NOT TAKE CARE OD ISSUES! And this is the last straw, I've been talking to them for over two weeks trying to get a ssl certificate installed and installed properly while each day google is down grading my web site through them because no one knows what they are doing!! Also i am told by there employees that something is wrong with there soft ware, and i purposely have had a ticket since last week to escalate this and get it fixed! I talked to them over TEN TIMES!! They are just mad i did not buy the ssl from them, when you can get it for $15.00 all day long! they wanted $69.00 before i bought mine! This is suppose to be a do it your self web site, but they do not give you the tools to do that like other web sites do! So you have to call them and then they try to sell you something!

they also will make changes to their software and the way your web site is sent out to the places like google, bing and other etc. and they will not contact you! When you eventually find out its to late your rankings have been lost, your positions, and your business goes down the to-lit! This is total BS!!!

I have recently changed my telephone and internet services from Earthlink to Comcast. When attempting to point the domain for my website, inarionline.com, from the current "Choice One" to "Comcast," I found that this operation could not be performed. It took two phone calls to the Network Solutions technical support to determine that the difficulty was that I was listed only as a "technical" contact, and not as the "primary" contact. I do not know who the primary contact currently is (I was told that I could not receive this information), but I suspect it was an employee who first built the website, back in 2002. This employee no longer works for me. In fact, my business is currently down to just one person--me. All communications I have had from Network Solutions have come to me, and no one else. I am the only contact you have for this business, and I am the president and owner of the company.

When I asked how I could have myself designated as the primary contact, so that I could change the domain pointer, I was told that I would need to send copies of utility bills or various other documents to verify my existence. (Keep in mind that this is the existence that pays Network Solutions and receives all other correspondence from you.) I explained that I do not have a working scanner and could not email these documents. I asked if there was a fax number available, and got transferred to the "fax team." From a person from this team I was given a fax number, and told to fax the documents in question. I asked if there was any form that needed to be filled out. No, I was told, I should just send a letter with the forms. I would be contacted when I was designated the primary contact, I was told.

I did this one week ago, on Aug. 23, 2018. I have received no response of any sort since. I called the Network Solutions Support telephone number today (800-333-7680), traversed through countless menu choices and other menu choices from there, and yet still other menu choices, and got to listen to commercials for Network Solutions, and finally was connected to a network support technician. I explained the problem again (for about the fourth or fifth time), and was told that I needed to fill out a form, which he would send a link for. I told him that I was told I did not need to fill out a form. He said I did. I got to the form from the link he sent, and discovered that I needed to send certain documents (see above) in electronic format along with the form. There was no place on the form where I could explain that I have no working scanner and that I had sent these documents via fax.

So, I am back to square one. I want to change the domain pointer. I cannot do this because I am not designated as the primary contact for the account (though all of the correspondence I have ever received from Network Solutions has come to me, even though I am not officially recognized by Network Solutions. I cannot get myself recognized as the primary contact because I do not have a working scanner, even though I have sent the required documentation via fax.

Every day that I do not change my service from Earthlink to Comcast means another day I am paying Earthlink for services that I am also paying Comcast for. This has been extremely frustrating, and has caused disruptions to my business. This is an operation that could be completed in under 10 minutes and it has taken more than a week.

Please--I implore you--make this change so I can get on with my life.

Michael Kelsey
President, Inari Information Services, Inc.

I have bought and sold a few webites through Network Solutions. It's always been an easy process, no real problems. My only complaint is that this company seems to buy up so many domains and then launch cheap landing pages on them to sell them. It just does not seem right to take advantage of people like that.