Contact NY Sports Club Corporate

I have been attempting to cancel my New York Sports Center (previously Tap Out) membership for the past 6 months.
When I first joined, the manager told me that I was not locked-in & that I had a month to month contract.
I went several times to the the NYSC located at 32 St. & 7 Ave. to cancel, but each time I was told something different.
When I spoke to the "person-in-charge" he told me that I had to come back on the one year anniversary date of my membership in order to cancel.
I went back on that date and was told that they cancelled it. The membership fee was still being withdrawn from my checking account.
So then I went back to the NYSC location AGAIN today & was subjected to the most rude & unprofessional person that I have ever dealt with.
His name is Israel Chaparro. While he was speaking to me, he was chewing (apparently tobacco) and kept on spitting into a plastic water bottle. I asked him to please stop doing that while he was talking with me, but he refused and continued to do so the entire time.
He also told me that he had "more important people to deal with" and that he would be back. I waited for approximately 1/2 hour, but Israel never returned. I called your costumer service number & was told that my membership will be cancelled on 06/27/2019. Hopefully, this time this is accurate.

I'm a member using the Hawthorne Facility . We're working on 2 weeks (since Saturday May 11) without hot water in the club. Desk attendants are told it's con Edison's fault /a con Edison issue with no repair time to date . Many Members use this facility as the in between point between where they live and work . We're told that we can use other facilities while this problem lingers however its not convenient for everybody. I firmly believe (I'm not the only one) that the management is not putting enough pressure on people involved at Con Ed (if it is in fact Con Ed) to resolve this issue. I also believe that the likelihood of this complaint going anywhere is unlikely, however no downside trying! I am not a complainer normally however this situation is not acceptable .
I've been a member for longer than I care to admit , and it seems that problems rarely are resolved in a timely manner including equipment repair , and now this .
thanks for your time
Steve Ash ashabbs@aol.com tag number 0007926350

i and my daughter and my cousin have been a member of the NY Sports Club at the Atlas Mall in Glendale NY 11385; i have been complaining to the front desk since December about tread mill machines not working; TV's not working. today April 15th, 2019 there were 6 tread mill machines that were out of service; the one's that were working there were no TV's on 3 of them and 3 other working tread mill machines the TV's were not working. on the bikes most of the TV's don't work. i think this is a disgrace that no one is making an effort to have these problems resolved. i went to the front desk again and the manager was not there and the person behind the desk gave me the manager's business card. i think Corporate office should have personnel come visit there facilities and see what is going on and i would hope corporate office will make this facility a better place.

I work out at 34th and park. Most of the machine in that gym has been working improperly for months. 95% of the TV screen do not work. I usually come in and use the elliptical and use the TV screen for the music while I work out. None of the music station in any of the machine work. I spoke to Christian, the manager on several occasion about this issue. Christian promised that he is working on fixing these issues. In the meantime to alleviate the situation that he will credit me for the month of January and possibly February but to please be patient. I told him I've been patient for months but I'll give him a chance to rectify this situation before I cancel my membership because it doesn't make sense for paying these monthly dues and I can't get a proper work out in.

I came into gym last night to take a yoga class and work out on the elliptical. The lady at the front said my account was past due bc a change of credit card from January. I Iola her no problem , I'll take care of it after my workout. The machine I wanted to use was still not fix and still none of the TV monitors for the music was fixed.

At the end of my workout, I went to the front desk to update payment. I was shocked to hear that it was $286?!?!? I paid my December bill, January was supposed to be credited, etc. how is this possible??

I called the manager Christian this morning to ask him what is going on with this bill and that the machines are still not working and that I was suppose to be credited for January and February ... now he is claiming he did not say that and all the machines are working , which is false and started to raise his voice at me and I felt like he was becoming belligerent and unprofessional.

I would like this matter to be resolved asap or I would like to cancel my membership.

Sincerely,

Linda Destouches
646-209-0903

I contacted you about an assault by another member in your marlboro location. Clearly you think this is ok as I have heard nothing from you since making you aware of this. Today I go to work out to find that 2 other members are spreading malicious false rumors about me. Josette grosso and Alissa ferrante- Kaye are stating to your management I am having an affair with another member. This is completely untrue and totally unacceptable. I use the gym to workout and expect to do so without these kind of distractions. I am already in the process of filing with the court over the assault for wihich there was a witness too. I would hope the club looks into these issues. This is really getting out of hand and needs to stop. I would appreciate a follow up on these issues as to what will be done.

Regards

Alastair.

It is my first time membership since 01.18.2018 with NYSC.i have never had any worse experience with anyone.i signed up contract and was never given any information on rules and regulations how they work on first point,than I was not aware or told how much I can allow myself as I gave birth my 3rd child on 01.01.2018.i started my membership and have been in the center once,during 5 month period I was paying for nothing, as I was charged annual fee as well from the club,during this time,as I decided not to continue waste my money for smth I can.t use, I called and tried to cancel the membership, as they told me to get there in person, after that I get there and was told to meet with manager,which I was not able,as the manager was not around,after that for my emergency leave,I left the country on 9 th of June 2018 for 3 month and came back on 10th of September, as I had no access to internet during my leave time,I end up with emails from nysc that my information was sent out to collections for nonpayment reason this is out of control,very disrespectful and no fear action towards me.know as I get to the vendor on Kings highway and talked to manager,he was very unprofessional and rude to me,as trying to clear my account from debts which I have no idea where it came from and sell me new membership for the horrible service u guys privide,as an this unfair action towards me and my personality and information which ended up with collection from your hand with no reason,I request all my account to be cleared and as well my wasted money to be returned every single penny and I dispute any charges against me with a lot of reason which are
1)when I signed the contract I was never informed about the cancellation policies
2)I wasted my 5 month membership money plus annual fee for Smth I could not use at the beginning because of newborn baby and then waste of time for the poorest service I experienced
3) I tried to cancel the membership through phone
4)I got in the center and tried to see the manager with no show up
5)I left the country with emergency leave for my family
6)I had no access to internet
7)I end up after I came back with couple emails,letting me know,my information was send out to collection
8)I got in the office try to find out what happened and manager with his rude ,unprofessional way was trying to blame their non profesionalism on me and solve the collection problem with a brand new clean contract
All these steps make me very disrespectful from your side on the service u provide to customers and attitude and loyalty. I am very damaged with your fault non fair and non profesional behavior. Hopefully this letter finds someone bright and professional from your field and tries to resolve my situation ASAP.my cell is 6462677761,membership I'd 36858068
Sincerely
Tea Gabelia

I cancelled my membership in September. 2 months later I am seeing a $59.99 yearly 'membership' charge + a $15.99 charge for a gym membership from them. I called and they said it is impossible to reverse.

I always pay all my bills on time, but it is plain theft to charge people for a service they no longer use.

NYSC are thieves, and I hope someone walks into their corporate office and shoots up all their executives - at least the violence would make sense! LOL

It is my first time membership since 01.18.2018 with NYSC.i have never had any worse experience with anyone.i signed up contract and was never given any information on rules and regulations how they work on first point,than I was not aware or told how much I can allow myself as I gave birth my 3rd child on 01.01.2018.i started my membership and have been in the center once,during 5 month period I was paying for nothing, as I was charged annual fee as well from the club,during this time,as I decided not to continue waste my money for smth I can.t use, I called and tried to cancel the membership, as they told me to get there in person, after that I get there and was told to meet with manager,which I was not able,as the manager was not around,after that for my emergency leave,I left the country on 9 th of June 2018 for 3 month and came back on 10th of September, as I had no access to internet during my leave time,I end up with emails from nysc that my information was sent out to collections for nonpayment reason this is out of control,very disrespectful and no fear action towards me.know as I get to the vendor on Kings highway and talked to manager,he was very unprofessional and rude to me,as trying to clear my account from debts which I have no idea where it came from and sell me new membership for the horrible service u guys privide,as an this unfair action towards me and my personality and information which ended up with collection from your hand with no reason,I request all my account to be cleared and as well my wasted money to be returned every single penny and I dispute any charges against me with a lot of reason which are
1)when I signed the contract I was never informed about the cancellation policies
2)I wasted my 5 month membership money plus annual fee for Smth I could not use at the beginning because of newborn baby and then waste of time for the poorest service I experienced
3) I tried to cancel the membership through phone
4)I got in the center and tried to see the manager with no show up
5)I left the country with emergency leave for my family
6)I had no access to internet
7)I end up after I came back with couple emails,letting me know,my information was send out to collection
8)I got in the office try to find out what happened and manager with his rude ,unprofessional way was trying to blame their non profesionalism on me and solve the collection problem with a brand new clean contract
All these steps make me very disrespectful from your side on the service u provide to customers and attitude and loyalty. I am very damaged with your fault non fair and non profesional behavior. Hopefully this letter finds someone bright and professional from your field and tries to resolve my situation ASAP.my cell is 6462677761,membership I'd 36858068
Sincerely
Tea Gabelia

Unfortunately I cancelled my membership because the prices continue to increase without services to match it. Steam rooms don’t function properly, a rat crawled out of the toilet in the ladies restroom downstairs, classes fill up way too fast and I was not benefiting from this gym in any way. The only class I could get into and enjoyed was boxing.

Another reason I cancelled my membership is because when I had questions regarding the pricing of my membership I was placed on hold for 20-30 minutes waiting for Ricardo Ortiz to take my calls. He never answers his calls and I was told that he left or was in a meeting or not in his office. I was only able to reach him via email. The customer service at this NYSC City Hall location is non-existent.

When I came in to cancel I was not informed of the 45 days it would take to cancel nor was I informed of the “pro-rated amount” would be. I also was not informed that there would be a cancellation fee to which Ricardo Ortiz was very smug about. I will be taking my business to Blink down the street for a fair price and better customer service. This is the worst gym I’ve ever joined.

I WAS A MEMBER IN THE OCEANSIDE NY LOCATION WAS CLOSED I HAD A TRAINER MAHASA I PAID A $1000 A MONTH FOR TRAINING
SHE STOPPED WORKING FOR A WHILE I ASKED FOR MY REFUND ITS YEARS I STILL HAVE RECIEVED A REFUND I WAS JUST ONLINE AND RECIVED A CUSTOMER SERVICE SURVEY
THIS JUST MADE ME MORE UPSET I DEMAND MY REFUND CHECK

What is going at this facility? After the incompetent female who was the Manager for so many years, we now have a new set of managers who are following her footsteps. Can we please have a working handicap shower with a new more sturdy shower head that will not break as soon as it hits the wall or the floor? Can we get a shower head hooks at different levels so that they can be accessible to everyone? Do I really have to complain to corporate headquarters for this? Apparently I do.

Well what prompted this complaint was the fact that I had wait over a half hour for the pool to open...9:55AM to 10:30AM. Is it just me that thinks that a pool that is supposedly open at 5:50AM is closed at 9:55AM? This is just typical of what goes on in this facility. Dwayne the Sales Manager just looked at me and smiled on my way out after I asked about the situation with the pool opening. There seems to be corporate culture of apologizing on queue and yet no action taken. Just like the Transit Authority.

Lockers that remain broken. Lockers with the same locks on them for weeks and months at a time. Clueless managers and no oversight by area manager, Jeff Arnold. We weeks with no hot water. Equipment broken. Toilets that don't work. Bathroom faucets and urinals that do not work.
I had to notify the management that there was mold growing near the swimming pool.

Does anyone walk the facility and check things out?

To be fair, I will not blame the employees. They are hard working and unfortunately work with managers who are lacking basic managerial skills.

The Jersey City facility has been in disrepair (both equipment and building) for well over 1 year. Supplies such as soap and paper towels are consistently missing, the locker rooms are a mess and despite multiple discussions with management (including Alla and the corporate office), very little has been done to rectify the situation. The multiple managers of this gym have very little concern about the members and are quite rude. I was also promised, 2 months ago, a refund due to the fact that the gym was not opened on time (5:30am published time) on multiple occasions this year. This refund has not come through and I've been left with no other choice but to quite the gym and join one of your competitor gyms.

The pool is shut for two days until Wednesday, October 26, 2016. No explanation for the shutdown is provided. I came this morning (October 24th) to swim laps. Upon arrival in the parking lot (which requires payment for the parking space) I paid the fee. Only then, after I had taken the time to travel to the club and paid to park, was my attention drawn to a note taped to the entrance door indicating that the pool is closed for the next two days.

Why weren't members informed by email that the pool would be closed? Why wasn't the note indicating the closure displayed at the machines where payment for parking is collected. Why is no explanation provided for shutting down the pool? It is understood that there will be maintenance shutdowns occasionally. It is inconsiderate and insulting to the membership that this closing was not communicated to us so that we could plan our workout differently and avoid the parking lot. Instead the manner in which the needs of the membership are being disregarded has resulted in a waste of time and much inconvenience.

It doesn't take great effort to send an email to members, or to place a closing notice where it can be seen before members unnecessarily spend their money on parking fees. The way the New Rochelle Club management handled this lack of communication does not make sense.

I have had many issues at NYSC Syosset regarding the male trainers and their disgusting, misogynistic treatment of women. I have heard trainers talking about peep holes, the most strategic places in the gym from which to ogle women. I have overheard conversations between male trainers and their clients discussing if a woman would be willing to do them. I have had a male trainer come up to me very close and act like he was going to kiss me.

I have complained about this behavior and it has improved, I still have a problem with male members staring inappropriately at me. Today I was dead lifting and a male member would not stop staring. I couldn't concentrate. It was exceptionally bad. I complained to the manager Gloria. She said she would talk to him.

My issue is with her attitude about my complaint. Her first response was "why didn't you just move?" This response takes the blame off of him and puts it on me. Incidentally, I was lifting almost 200 lbs; picking up and moving would not have been so simple. When I told her he was smirking after he realized it bothered me, she said "sounds like my husband, he knows something bothers me yet keeps doing it." I don't think this response is appropriate.

I think your management needs to take complaints of this nature much more seriously. Her response leads me to question her seriousness regarding addressing this matter. This is not the first time I have been frustrated with the patronizing, glib response of your companies management. It would be nice to be taken seriously. I am a longtime member and deserve more respect than this. I hope she speaks to him and follows through. I would like some feedback from you.

When joining the NYSC in Ramsey ,NJ , Salesman Paul Gangone stated that along with our membership we would be allowed to bring one guest per visit per day without any restriction. Now they have changed that policy and you can only bring the same guest once per month or get charged $15 per visit. They stated that their agreement was not in the contract but verbal and that they have changed their policy. Spoke to the corporate office in NYC with employee Brandon employee number B179 and all he could offer is to have my children each pay 19.95 per month membership. Amazing....

Was treated in an unethical way by this club. Never going back again and asking customer service for a refund.

So I started a new job and was looking for a gym in the neighborhood to workout in. I stumbled across this free 30 membership for nysc, that was online. I went and got it and used it to work out, I was like this is great. I'll use this 30 days up and then join at the end of it, I was psyched. Upon finishing the workout and leaving the sales lady that gave it to me said her manager told her to get the pass back from me. Then they had the nerve to try and sell me a membership. I'm glad I got to see the services of nysc before I joined and they really did me a favor. Please look into another gym they have so many complaints filed on them.

I'm very look how I emphasize very) disappointed in NYSC, because I had signed up for the 30 dollars a month,which includes me inviting any guess as much as I wanted. Now all of a sudden your associates tell me that, I can not bring the same guest. I have to bring different guest each time, I come to the gym. First of All that is not what I signed up for, I go to the gym with my friends to get motivated. So for you guys to take that away from me last minute is very uncalled for. Secondly, it's not free because technically speaking the 10 dollar extra that I pay for them, so how are they for free?

New York Sports Club certainly don't make any sense. So now that I don't know different people my money is going to waste, I'm very mad and thinking about canceling my membership and you guys will certainly lose money because of this situation. Thirdly I'm losing my money because I payed for a guest to come with me, so I'm asking you to fix this problem for me.