Contact Planet Fitness Corporate

I go to your facility for a workout for cardio and back exercises and enjoy using the message chairs at the end of a long
Workout (1hour) and understand that occasionally the chairs are in use .
But ,since school is out the hairs are being taken for sometimes up to an hour by teenage girls that do not sign in.
I asked a female employee why they hadn’t signed in and was told that she leaves tokens on the sign in sheet and
That people forget to sign in .
The same thing happened with the same employee in charge a month ago and I asked if teenagers were allowed access to black card areas and was told they were.
This is the Aurora facility near harbor freight.
Is it true that kids can use the black card areas ?
Do they ever check black card activity sign ins to black card membership?
There is hardly ever anyone at the desk , but shouldn’t there be someone to check that those signing in have their black card membership cards?
I really like PF and am just trying to make things fair.
I work out every day and have missed the relaxation of the message chair 3 days over the last week.
I would hate to have to switch to a different gym because of such a problem.
Sincerely
Terry Lowry
Jib510@att.net

I belong to the Torrington Planet Fitness club and recently had a disturbing experience with one of the front desk attendants. I did not have the proper eye protection needed to tan ( which I may add was never brought up previously at any time during my membership) and the worker, Akins, was very rude and told me I could not tan. I asked to speak to manager and he said the manager was not there and I would have to come in tomorrow to talk to him. ( He could have easily given me a contact number for the manager). He also could have let me use the eye protection that was available on the counter. He instead refused and was rude about it. This is not a acceptable customer practice. Please let me know what will be done to rectify.

I went in for tanning today and the bed they put me in had 8 bulbs out. They didn't tell me this until I was already in the bed when I noticed. When I let the worker know, I told him I would've chosen a different bed if I would've known, he looked at me and laughed and said you will still get tan don't worry about it. I felt that was very rude to say and after he said that he just turned his back and walked away. Now, the last time a bed had more than a few bulbs out they were telling people just so they knew before they got in, just in case they wanted a different bed. I know bulbs go out but if it's 8 of them in 1 bed, they should be nice enough to at least tell you. Sorry for the long story but I just feel he was being very rude. This was the South high street location in Columbus Ohio. Thank you.

I have been a regular customer for about 6 months now and want to be a life long member, but I do not know how much longer I can stay with Planet Fitness's irresponsible and wasteful practices. While most gyms have embraced conservation and switched over to washable towels, PF still requires patrons to use disposable one-time-use paper towels for every machine they use. I alone, use paper towels 6 - 8 times each gym visit. I estimate that I use an entire roll each month. Planet Fitness's aggregate waste of paper towels is inexcusable when a simple solution is so readily available.

I understand the bulk purchase of cloth towels and washing machines and dryers is costly, but it is an investment. This upfront commitment to the environment will not only make PF look environmentally friendly, but will almost completely end the steep monthly expense of paper towels.

I just want to know Planet Fitness can make a plan and commitment to switch over to more sustainable practices. I am honestly a huge fan of PF. It has helped me get into shape lose weight. I just hope I can become a life long member.

Also, please know an ignored email will not end my crusade. If we aren't able to work together, I plan to take a much more public approach with petitions, social media and media contacts.

Thank you again, and I hope to hear from you soon.

my wife and I joined last April 18th 2018. we were excited to get to go work out together but unseen health problems hit my wife within days of us joining the gym. finally on May 8th,2018 they discovered my wife had stage 4 pancreatic cancer. we never got to use our membership. Once we found out my wife was terminal we went up to planet fitness on Milgen road Columbus, GA 31907. and explained that we had no idea when we signed up that we were going to fight for our lives trying to save my wife's life, well any way instead of you canceling our membership you have been taking out of my checking account for a year. we went yesterday to see the mgr. he could care less that my wife is dying . he could care less that you have taken 48.00 dollars a month out of my checking account for a year and we never set foot in there. you know what the mgr. told my wife prove it that you talked to me. I don't have to prove anything I'm going to seek legal council on your prove it mgr. oh he is a real professional talking down to my wife whos dying. real thug behavior. prove it I will. I have all documents needed to start council. but what I really want to do is get one of my best friends her name is Robbie Watson she is an investigated news reporter to go interview Mr. tough guy boss man and ask him how does it fill to rip a women who trusted in you off. I don't know how you sleep at night . but I bet when I start this ball in motion you gone loose sleep.

I got into the wrong tanning bed. I called the front desk to inform them and asked them to change it to my room. The response that was given to me was I have minutes left in the other room if I wanted to hop over. I told them I wasn't that flexible and asked them to start it in the next room over. His response was that if I knew someone with a black card, I could have them start it for me otherwise there was nothing he could do. I got dressed and asked for a manager and there was not one available and one would not be in until Thursday. I know they use peoples Black Card because I went to tan one day and it said I was within my 24 hours and I objected because I didn't even go to the gym the day before, but they were able to get me tanning. So, for them to say there was nothing they could do to correct the problem is beyond disbelief and poor customer service. I have been a member for three years and I can't get simple assistance with tanning?

I applied for a overcleaner job over a week ago through indeed.com. I’m well qualified so when I calledto check in the status kept getting the run around. I even spoke to the manager about the position and never got a call back. I have over 16yrs custodian experience. So I had my wife to call to see if the job was open still and the lady said yes it was the when they ask for the name my wife said my name and the woman said oh the position is filled. That’s not right and I’m a member of planet fitness for a long time. All I have on my record is a misdemeanor. I never got a call back or a interview. I feel like I have be discriminated against

I am member at Delray Beach Fl.I wiped down equipment but did not use spray. Staff told me that when wiping down equipment liquid spray must be used. I said that sign only says wipe equipment, staff said it was understood that spray must be used. It got a little heated. Who was correct?

Planet Fitness would not renew my membership using a credit card, because I was issued a new card number.

in 117 st manhattan Planet Fitness there is a disrespectful staff that works there. He refused to give his name. He is chubby and bold that wirked thus Saturday 4/6/19 at 3 30pm who needs training in aproaching and treating your customer better and with education. i keft the gym becsuse he continued yelling at me ;sue this place;. i dont recomend a staff like this working in this Corporation where they have to associate with clients. This gentleman should be suspended or fired. i will check on this due to 5 other clients agree about this matter i am a client for many year and the others.

Front desk associates at Greenlawn, NY location during the evening are extremely unprofessional.

Was requesting to sign up an employee and myself before I met with manger Tristan Zamarripa. Manager Tristan did his absolute best to make sure I will never purchase multiple memberships at his location. No matter the deal, it's not worth it. I will end up going to la fitness just to avaoid the experience I just edured. Won't be back

I recently join PF with my daughter and we both had to cancel due to personal reasons on 2/28/19 and everything was fine, however I was NOT told I would still be charged the $40 annual fee. This is not good , I was aware that if I cancel before the 10th I would not get charged the monthly fee but was not explained about the annual fee.

Very disappointed

I'm in Daly City, CA but moved from Minneapolis, MN. I enjoyed 2 locations in Minneapolis almost daily. They were well kept, the machines were functioning and in good repair, the gym and showers were very clean. During our cross country move to Daly City we visited at least 6 different planet fitness gyms that were as clean or cleaner. This all changed when we arrived here. This Daly City gym is not anywhere near clean. It's almost an unusable facility. Broken filthy equipment, broken filthy showers, little to no VIP equipment. I've personally seen the cleaning routine, which seems to be someone watching TV acting as if they were cleaning. The shower was only cleaned by a quick squeegee of the floor. This gym using your name is a disgrace.

Planet Fitness at 520 East 117th St. is a disaster!
During the overnight shift the front desk clear disappears, leaving front desk unattended, frequently leaving the premises. Cleaning attendant sneaks out the fire exit, leaving door propped open. Often there is no employee on premises during this shift for more than an hour.
Persons without memberships are permitted access. Primarily one Arab guy who harasses and threatens other members with physical violence. He makes a mess in gym floor & locker room tossing his trash wherever he pleases. He also injects himself with steroids in dressing room of men's locker room and throws used needles on the floor.
These issues have been brought to staff and management's attention by several members numerous times.
Staff claims this problem person can do as he pleases because he is the "manager's boyfriend."
When management spoken to regarding these problems was told "if you don't like it, go to another gym!"

Very rude Hispanic cleaning lady at the Naugatuck/CT club. I ASKED HER TO TURN ON THE WATER BED AND SHE REFUSED. SAID I HAD TO WAIT FOR THE CLERK TO RETURN FROM THE BATHROOM. THE DAY BEFORE SHE DID TURN IT ON BUT GOT ANNOYED BECAUSE I ASKED HER TO TURN ON A DIFFERENT BED SINCE THE ONE SHE TURNED ON HAD A FROZEN MONITOR. TODAY SHE MADE ME WAIT 8 MINUTES WHILE SHE TOOK ALL OTHER CUSTOMERS IN AND SCANNED THEM....EMBARRASED AND DISGUSTED. WILL SHARE WITH OTHER PEOPLE!

I am a previous employee and tried retrieving simple employment information regarding my hire date and resignation date and was denied the information. I need this simple information to provide Social Security the information to appease a question I was asked. This is from the Albuquerque, New Mexico Human Resources. I have every right to my personal information. Please advise. Thank you.
Edward R Garcia
5052498543

On January 15th, 2019 my wife had went to planet fitness at 1100-1200pm late night to get a workout before coming home. A male employee kept hitting on her and harassing her. Please pull video feed and fix this. My wife is asian, should be pretty easy to see. Employee was black male. My wife did have a ring on and is pretty big, but this is sad that women in this town are constantly harassed out in town, you would think the employees at a business would make there customers feel safe. Just saying, I have no respect for a employee hitting on married woman, I also am a member of that gym and will not go back because I want to say something to him but fear I won’t be able to stay calm so I choose to give up my membership.
Gym is Albany Ga,
1016 N Westover Blvd, Albany
She thinks his name was wilford. Thanks

I would really like to talk to someone in the corporate office regarding problems with the new trainer and new managerial staff at the location I have been going to for almost 2 years.

Today I called the toll free number and after being on hold for 32 minutes, I hung up. I also called the regular number and was again put on hold.

After the experience I had at the gym last night, and then not being able to get in contact with corporate today, I am beyond frustrated!

I was a black card member at the Planet Fitness in Penfield NY, I then moved to Rochester and transferred my membership to the Greece Planet Fitness. Within a day I asked to transfer my black card membership to a "one club" member ship ...this is after my dues were taken out for the black membership card. The Greece club then proceeded to charge me for another membership fee. This was about a month ago so I said, you know you will be offering deals for basically free to join around the first of the year … they did not care. So I quit your club and will not rejoin. I find this a rip off and so would anyone else, … I will promote the club a just joined and defer those that talk to me about Planet Fitness based on the way I was treated. It is an unacceptable way to treat a person who came to your club and would have continued for years

The manager has a poor attitude towards me. Maybe once she will smile at me. Other customers in front of me, she cracks the biggest smile. I walk up and she avoids me like the plague and can’t seem to bring herself to smile at me.
Does planet fitness have a problem with me?
Please inform me if so. Tell me when, how and why!
Thanks.
This is the New Bern, North Carolina center.
Charli Hebert

100 words not enough. My written complaints are in the attached jpg file

I belong to the Crystal Lake IL Planet Fitness since it opened. When it first opened this place was great. Super clean and everyone was so nice and friendly. I have had so many bad experiences in the last few months now that it is making me want to change clubs. I moved and so this is far for me to drive now but I keep hoping that things will change. Last week I went to work out and since the colder weather I like to go in the tanning room for a few min just for some warmth. When I arrived there I was told to bring a credit card next visit so they can keep it on file. I said no, since I don't buy anything there and my billing is automatic there is not reason to have that kept there and I explained I have been a victim of stolen credit card info. That happened when I first walked in the door. Then I went to sign up to tan and they asked me how long before I could speak a larger girl behind the desk started looking in the computer and then told me you can only go for 5 min. I said oh that is all I wanted but I don't understand why when the bed is longer than that just being nosy. She went on and on about my skin, my eyes , my hair, burning and cancer etc. She told me if I don't tan 3x in a week then I cannot go tanning. She was not nice and did this in front of the entire club along with the 5 other people behind the desk glaring at me. I felt terrible as if I did something wrong. She was not dressed like the others so I assume she was someone with more authority but I don't know. I work in the medical field for the last 25 years and know all about the risks etc. As I told her I don't do this because I am addicted and need it. I do it because it feels good. By the time I got in the tanning bed I was so upset and could not relax I just got out. I go there as an out from the stress and anxiety of my 2 jobs and do not want to be harassed every time I go in there for one reason or another. I am very disappointed. How many times I go there and all they are doing is hanging behind the desk either talking or eating. Honestly the machines should be cleaned and the floors of the tanning rooms are filthy with no towels, no garbage cans etc. When I went in the other day I was told they need this credit card on file again. I told them no again. Can we fix this problem please? I would appreciate a follow up to this email.

as a black card holder I tan frequently when I go and work out for the last three months the tanning beds have been closed due to renovaitons. I feel I should be getting some kind of compensation. please get back to me as I will be down grading to the white card again.

When speaking with a rep at planet fitness and before signing for payment. I asked if I was able to cancel at anytime. Several times I was told yes. But was not told that I would have to pay a termination fee. Also I wasnt informed that I electronically signed a contract contract. I dont want to use my age as an excuse, but I am very knowledgeable and can comprehend. I'm a college student that hasn't found a job yet, and I'm unable to continue paying. My parents have cut me off so I'm learning how to do this adult thing on my own. Please allow me to cancel without paying the cancellation fee.
If you need to reach me my number is 7606466924
Thank You

Savion Tullous

I was charged for two accounts. I want a refund. I have been a member since 2015. I was told I was no longer a member by front desk at Hickory Hills, Il. in September of 2107. I signed up online on 9-13-2017. The account number is 995109137 at Hickory Hills. Mean while account 056906649 with Oak Lawn Il. When arriving at the Hickory Hills location I was given a card and gave all of my information to the representative. All of my information was the same. I was not informed that I had a active account. I would like my money refunded for the second account 995109137.

I was excited about becoming a member of Planet Fitness and went to discuss joining last Friday. I was told that at that point cash was not accepted, I returned on Monday to ask if a gift card was acceptable and was told yes. I purchased a $200 gift card and returned on Wednesday only to be told that I should have purchased a reloadable card and mine wouldn't work. I asked if I could just use the card to prepay 6 months and was told that the district manager was coming in and they would ask and call me back. I also asked if cash was now being accepted and was told yes. I went to the bank and got another $200 and returned today to be told that cash was only accepted for the initial joining fee and that a debit card would be necessary for all other payments. I asked if I could just pay cash to cover all charges for the next 6 months and was told that cash was not accepted. I guess if my cash Is not acceptable than neither am I. I wonder if that is the message you want to put out? I understand that the decision to not accept cash was a thoroughly vetted corporate decision but find it disheartening on a personal level.

I do want to make it clear that the individuals with whom I interacted were professional and apologetic to the point that I felt sorry for them being put in the predicament. The experience did not end how I had hoped but I place no blame on those individuals as it is a corporate decision.

Approached the desk to check in with many things in my hand, the associate observed me approach desk but remained on his cell phone. Upon waiting 1 minute to check in while the associate was on his cell phone I left the desk. Would have scanned myself but hands were full. Half way to the locker room he raised his voice toward me and told me I needed to check in. I returned to have him scan my ID with no apologies/empathy toward his awful customer service. Upon check out he purposely avoided eye contact with me while the other associates were very cordial greeting me to have a great day. Next time this happens the associate will be questioned by myself and will demand that he contacts his regional manager immediately to correct the behavior. I work out at PF due to convenience and cost. This behavior stood out at as the worst customer service he could present. Please contact the regional manager at the facility. No communication is better than this behavior. Address to the facility is copied below. Thank you so much for approaching the regional manager with this problem.
Planet Fitness - Crown Point
1656 East Summit St, Crown Point, IN 46307
(219) 633-8577.

I can be contacted at this email address with follow up questions.
mperfen@att.net

My complaint is directly for the staff at the Schererville Planet Fitness. The ladies at the register have very poor customer service and phone skills. I have called several times and either can not get a hold of the manager, who SHOULD be available to speak to customer with a complaint, and when I ask to be called back, there is either no note left or the manager simply does not take the time out of her day to reach back out to customer. My issue is simple, I am currently going through a pregnancy and have had a few complications so far. My doctor has advised that I stop all heavy activity until my due date. I have been trying to reach her for several days to gather the email or fax number I can send my doctors letter to with no resolve. I am a manager at the store I currently run and customer service is our number one goal. It's sad to see a store so poorly managed and I will no longer return to any planet fitness because of my experience with this team.

A couple of weeks ago I came in to the planet fitness on Rockbridge and Stone Mountain to update my billing spoke with the The General manager Bianca supposedly she change my billing an updated everything supposedly my daughter and myself have an account there but both accounts are billed to my bank account inreceived a text message that something was wrong with my billing I called up there 10/11 @ 1815 and I spoke to Andrew who says he’s assistant manager and I spoke to Brianna who says she’s a general manager apparently when I came up there two weeks ago to update the billing  the daytime manager did not set up the account the right way so planet fitness were pulling payments from my Old account the payment cleared and then try to pull from my new account also which are blocked because they had already received a payment this has caused such an inconvenience to me I have been at the center over a year and the customer service that I received from the manager and assistant manager was almost accusatory That I truly did these charges through in NSF My concern is how come they can’t see that a payment has been deducted from my account on September 17 and cleared my account but they send me notices saying The account is not paid for September I am going up there tomorrow to cancel both accounts my daughters and myself  and I will go to  la Fitness where it’s less stressful
The company that I work with I can get a 20% percent discount with LA fitness but I came to planet fitness because of wonderful customer service I received at the time of signing up through juan Davis But ‪tomorrow morning‬ I will be up at the gym to cancel both accounts this mixup with setting up accounts via your manager has caused inconvenience to meThis is something that should’ve never happened if I bring you my information to update my billing I expect for it to be done I do expect for them to bill from two separate accounts when they have been billing from one account since I was a member ..... have the money to clear and then going into the new account to try to collect again how did this happened I don’t know but I’m a very unsatisfied with the way everything is being handled the general manage basically said it’s my fault she stated when I came up there to update the billing I should have told them I had two accounts how would I known she didn’t know I had two accounts they are being billed to the same bank account and the payment comes out at the same time.... this is something they should be able to see in their system ... again I will be canceling the membership I can. No longer see myself dealing with the team I talked to tonight Bianca (The general manager who created all this mess with my account) and Andrew The assistant manager was no help at all either ...Walked in the in the planet fitness the very next morning saw the Assistant manager Andrew who did not even acknowledge me as I’m discussing my concerns the only help I received was from a customer representative juan Davis who listened to my concerns and tried helped me cancel my account Hey the invoice to me I hate to see you go you have been a member with us for two years this is the most egg knowledge mean I have received have not heard from management corporate office administration or no one...Please company is a franchise please do your homework before signing up with this location and Stone Mountain on Rockbridge....Although I had been there two years this one little incident cost me to cancel my membership due to their professionalism and customer service....

Sandra January

My complaint is that I filed a complaint about being charged for a membership after it expired. I renewed my old membership and upgraded to a $20 membership after Planet Fitness contacted me. I called the Parkside office and the trainer answered the phone and was completely rude. The manager was no help at all and even told me it was my error. He said I had to cancel the first membership for the auto payments to stop. I informed him that I was notified because expired. I asked for the corporate number and they both stated they didn't have it or the persons name I could call.

This has been the worst experience I have had since I first began my membership. I still have not received and resolution to the double payments they have been charging me. I had to close my account in order for them to stop. Its horrible and they surly need someone to restructure or an under cover boss to show up and call up. They all need some sensitivity for the staff. Times have changed and it apparent this gym has not chosen the right fits to deal with the public sector at all.

I have caught 2 bacteria skin rashes from tanning beds not being cleaned. I have documentation from doctor. As of returning back yesterday after getting undressed bed was really nasty after getting in and seeing it in the light. I have images I took. Sanitation and cleaner should be placed in each of the rooms so we can properly do it ourselves instead of asking rude employees to borrow theirs and getting an attitude from them and treated poorly.

I was very disappointed today when I went to the gym and the weight scale was no longer in the ladies locker room. That was one of the great things I liked about my gym was I could keep track of my weight every week. I belong to the club on Washtenaw in Ypsilanti, MI. It would be so appreciated if you could get the scale back.

Some of the sites are okay but the Bellflower, CA site is overcrowded, dirty, staff never replaces toilet paper, paper towels to wipe down equipment, empties trash, etc. TOMMY the supervisor of the Mr was threatening in his manager to me when I stood up to him regarding black card benefits. We r to get unlimited visits to other site other than our home gym. They tried to charge $5 to use it past 10 visits. It clearly states unlimited on their website but they lie about it.

My wife and I finished doing our exercise and we proceeded to set up a hydro massage. I signed up for the 9:24 session and I waited for an employee to assign me a hydro massage. I waited for the employee, but since Bianca was still talking to her friend I proceeded to go to the office to look for another staff member. All I found was 20 cases of water. So I interrupted Bianca's conversation and asked if their were any other employees available.

She replied that she can take care of me and I should of jumped and waved my hands to get her attention. I replied saying that I am not rude because I saw her talking. She got upset and stated she was not talking that she was with a customer. I was at the counter and I could her the conversation and it was more than just a customer. She also stated that I had time for the massage at 9:26p.m. I told her it was suppose to be the 9:24p.m. and that I had been standing waiting. She proceeded to assign me to a hydro bed but couldn't tell me the number and just informed me to go to the third bed. As my wife was laying, I was standing in front of her, my wife saw Bianca come from behind.

Bianca walked back to the counter and looked for another employee named Idelia to come over and question my use of the facilities. It was at that pointed that I was informed that my wife was not allowed to use the hydro massage. At registration I was informed as a black card member that my guest and I would have full use of the facilities and was given a tour. But the unprofessional approach was a bully technique from Bianca, because I had asked her to provide me with a staff member to assist me when she was talking with her friend.

Countless times I have seen one card member walk in with 3 guest and not questioned by employees. The facility would be full and machines would not be available, so I would travel to the Linden Fitness Center. I feel that these issues should be addressed because the facility is not being managed correctly; and it has only been opened for a month.

My complaint is about Planet Fitness on 12 mile and middlebelt. They said that I was put on collection for $69 because I have not been paying my membership monthly. They also said that they have given up on trying to contact me so that is why I was put on collection. The issue was resolved and it turned out that my billing information was incorrectly submitted by an employee and that is why nothing was going through. They finally waved the $69 but it was a great ordeal to get to this point and I deserve compensation for my time.

I had a big problem with a manger at the flamingo location. Her first name is Mila. My account was froze for a few months. I unfroze my account on July 1st 2015. I went to the flamingo gym on July 2 2015 and July 3 2015. Their wasn't any problems with my account those 2 days. I went back this gym on July 3rd around 10pm. An employee name Philip said their was a problem with my account. A charge was made on June 17th 2015. That couldn't be possible. I just unfroze my account on July 1st 2015. On July 3rd I spoke to the manager Mila and let her know what was going on with my account. She acted like she understood. She later told the employee at the front not to let me work out until my account was fixed and I called my home account. I called the rainbow location that same day. Around 1pm on July 3rd. I called or the manger at the rainbow location. She was gone for the day because of the holiday and wouldn't be back until Monday. July 6th 2015. So I asked t rainbow location to call and let the flamingo location know.

They called the flamingo gym and spoke to an employee named Philip. He told his manger the rainbow gym called. The let him know there was a problem with my account. Thee must have been an error and I couldn't fixes this till Monday because the manger was gone. They asked them to just let me workout till Monday. The rainbow location said it was OK. Over the next 2 nights I was up at the desk for over 35 minutes. This should have never happened. I was not being treated right. I had a problem with how the manger dealt with this. She could have called the rainbow gym and gotten this information her self. he could have let this problem go until Monday. She didn't! When I came in to work out on the 5th. I was not allowed to work out again. Even though the rainbow gym called to let them know It was a computer error and It wasn't my fault. I asked to speak to the manger because she was in the gym July 3 after 10:30 pm flirting with some guy. She was in little shorts just hanging out.

To whom it may concern. I have had an account with Planet fitness and recently i had my name logged onto ITC check. when i signed up i didn't want to commit for three year contract and the guy who enrolled me said that if you don;t swipe your tag for three months the account gets frozen per se. The problem arose when i did not get any calls or emails nor any post from the gym in over close to two years.

I phoned Planet fitness Montana ,which was my branch, and then the lady there told me I was over due almost R4400. This was unacceptable and the lady put me through to accounts department where a gentleman told me that the money is not even reflecting at head office. the service then was so poor i could hardly believe it, he gave me number for the company that deals with the handed over accounts and there, after a hug struggle with finding the right person to speak to, i spoke to some form of management that told me they have had no details of my account.

After I told him the situation he agreed that this was absurd and that he would sort it out. I then waited for a call from him but to no avail. The following phone call was from a lady wanting to take payment arrangements and she was very rude and stating that "it was my own fault that the account got in arrears". Highly upset i agreed to pay R250 rand off a month on the account. As then i had lost my job and then spoke to lady to make a double payment for the outstanding month and the the following month i went to the bank and saw I was on the ITC.

This I find very unacceptable as there is no record of anyone from the gym or there credit offices that phoned me in the almost two years that i was a member. I went to see a lawyer earlier this week and said that I definitely have a foot to stand on.Now i don;t want to go that way as is will take allot of time and money and it very unnecessary to drag this thing out. I will make my payments for the gym and do understand that an arrangement stays, but it was your gym and there responsibility to notify when the debit order was not going through.

I have recently visited the gym and got the lady there to print my details as it was on your system and NONE of the info was incorrect, accept my address was wrong. But there is no way I'm going to get a bad credit record for the plain lack of service and professionalism that i have received.