Papa John's Complaints Continued... (Page 2)

This is the third time pizza and garlic cheese sticks have been delivered to my house in as many weekends and why are they warm and over cooked. Absolutely ruined our Sunday again. Why can't you get it right. I used to love papa johns pizza.

Take a look at this picture. That explains everything. The girl was barely within the 30-40 min range too. She didn't smile either or greet me when she delivered it to my door. But I can forgive the last two things because everyone has bad days, until I opened the box.

I wanted to report some employees that work at your sea island or St. Simon's location on the 4pm to 11:30 pm shirt. I know a ex-employee that use to work at this location. She told me something that are very bothersome and disturbing when she worked there. She told me after a couple weeks of working there. That one of the delivery drivers name Thomas Jacob's. Tried to pressure her into smoke weed with him but she wouldn't. That most of the employees that work there like the asst. Manager etc.

Would go out back and smoke it while they we're working. That the delivery driver Thomas would do it on his routes. Plus Thomas and one other guy she didn't tell me his name. Would try to get her to do sexual favors while on that job. Thomas even tried to black mail her to and she wouldn't do it. So he got the asst. Manager to fired her for some reason that didn't even make any sense to get fired for because she wouldn't. She finally told me that Thomas pressured her some much to smoke weed with him so he would leave her alone hopefully. That she got sick and throw up my cousin told me. I know she's telling Me the truth from the look on her face when she was telling me all this and some stuff she wouldn't tell me that happened but I believe her.

She made me promise and give my word that I wouldn't say anything to them or do anything about it to just leave it alone. Because she wasn't to forget it all happened and she scared they would harass get if she did or if I did. So I want to keep my name out of it and unknown. I done a lot of thinking and praying about what I should do. So I had to report it and thought y'all don't want employees working or running that location. That do this kind of things to new hires and all. Plus I know I wouldn't want this to happen to my daughter or sister. Or for y'all to get sued by a person on the island. From one of your delivery drivers being impaired and running it to someone or running someone over walking at night. I don't want to report it to the law or anything or push it any farther.

But if I ran that store. I would randomly drug test the employees there. By the general manager or distract manager. Because y'all shouldn't have employees that do them nasty kind of things to there new hired and do drugs on the job. Plus you'll no that my complaint isn't a lie etc. But please please keep my name unknown and say anything that will give them a clue of the person reported them about this. I made a promise and gave my word I wouldn't. Plus I don't want to drag her back into it she's been through enough with it and other things. But please do something about this. Because I don't want this to happen to anyone else etc. I hope I worded this good enough and where you can understand it lol.

The guy was rude to me and I wanted the 50% discount when spend £40 or more and he told me no I had to go online. I said how he told me to use the code I told him there was no code he said women if you stop talking he was very rude to me I'm very unhappy.

While working as a driver at store 1544 in OKC, I observed two managers smoking pot in their car in front of the store. I reported this to our district manager, Clinton allen and he told the two managers what I reported. the two managers are still using drugs at work. I feel that mr allen is condoning drug use at this store. I feel like this endangers employees there as well as our customers. Please take this info seriously as I no longer feel safe working there.

Yesterday's evening at 8:39 p.m I placed an order for one large Margarita pizza at The Center Papa Johns brunch and the receptionist said the order will take an hour and I replied by nodding that it's okay and left. At 9:30 p.m I came back to collect my order and I asked the receptionist whither order no. 55 is ready and she said that she will check and went inside the kitchen then after couple of minutes came out without giving me feedback regarding the condition of my order, however I waited till 9:50 p.m (more an hour)and while the receptionist was heading to the order stand I said excuse me twice and no one else was calling her at that time but me but she ignored my attempt to draw her attention in order to ask her again about the status of my order.

So, I head to the order stand and waited for the customer to finish his order and said excuse me four times till she decided to look at me to hear my question .. i told her that I've paid to excuse me six times now, however I made my order at 8:39 p.m and you said it will take an hour and now it's 9:50 p.m and the order is only one pizza so can you please check my order .. she took my receipt and went back to the kitchen and then came out again without giving me an answer.

At 10:05 p.m I went to the kitchen myself to ask about my order since the receptionist failed twice to do so and tried hard to find someone to ask then i asked another lady who was working there with a man .. and again no answer just silence then I started complaining about the delay and the courtesy of the receptionist and how she keeps not answering my questions .. then the lady in the kitchen asked where is the receipt I told her she took my receipt and my order is large Margarita .. the simplest pizza in the world!

FINALLY at 10:15 p.m I received my order (one hour 36 minutes) .. in addition to the bad attitude of the receptionist. I understand the "too much order situation" but what I don't accept is the Ill manners of the receptionist when ignoring customers calling and not answering their questions regardless to the dull face expression! .. what happened to the "smiling welcoming face" of customer service representatives? What happened for "apologizing for delays"? What happened for "answering customer questions promptly"? "Better ingredients better pizza", should not be ruined by bad customer service! .. the % 50 off the price offer was made as an appreciation and reward for the trust and loyalty of the Papa Johns customers .. and the situation mentioned above does not add to this mission positively.

Please assure to your franchisee staff the importance of good customer service and train them in performing effectively under pressure .. and please ask them to study the reasons of "the further delays" in accomplishing orders in the "% 50 off offer" because there were a lot of dissatisfied customers, in order to overcome this problem in future similar offerings.

On 4/3/16 approximately 9:30pm, The manager(Bryan) was the brother of the rude employee(Anthony). After asking about the daily specials &Upon trying to decide what my family wanted to order Anthony became very irate and stated usually people knew what they wanted to order when they called and did I want to call back! Went to the store to report this behavior to the manager/brother who ordered Anthony to shut up at that time Anthony became insubordinate and told Bryan to write him up! My family and I chose Domino's ofcourse but i surest heck don't like how i was treated at a place that i patronize on a very regular basis!

I order two large pizzas on February 27th one with sausage and pineapple, the other one was a pepperoni, the sausage was so small if you didn't see them you wouldn't have known you had them the only thing you were able to taste was the pineapples, both pizza was greasy. My son have the pepperoni which was so greasy it made him sick he took quite a bit of Pepto Bismol and went to bed. You have definite lost a customer this was one of the worst pizzas my family have had.

2nd time with problem with Gray TN store. Have only used them 4 or 5 times. Staff is friendly but 1 st time order with credit card by phone. Male who answered was having problems with my card. Think he was new. After several attempts he finally said "ok, it went thru". When driver arrived at my house they had no record of me paying by phone. Driver refused delivery and when I called manager he told me that I didn't pay! Unbelievable! I ended up ordering from another pizza store.

Tonight I decided to order online since your store seems unable to complete order. So I went online, entered my promo code "ck171n" then hit the green button. Had to add ingredients and pick side item. Went to checkout. Entered promo code again. Supposed to charge me $17 but charged me $22.50 plus tax, delivery fee and a $4 tip. Total $30. I called store to tell them of problem but they said they would have to cancel and reorder. Since they were very busy I decided to email my complaint rather than cost them valuable time over $5.25.

We went in to the Athens AL franchise for chicken wings. We ordered 16 hot and was charged 16.17 and told 15 minutes. We paid and went to a nearby store. Came back, got order and left. When I looked at the receipt on the box it reflected an overcharge of exactly 2.00. We went back and she gave us the 2.00. Fine, could have been honest mistake or could be the classic overcharge everyone a dollar or two and call it their bonus. And the wing court was off by 3. And they were the smallest, most meatless chicken bones I have ever seen. I feel as if I was ripped off of not only the money, but the meal. Please see photos!

I placed an online order at around 11:30 pm, and once the clock hit 1am I began to realize that they weren't coming. I called the store and no answer, I called customer service and they told me that they canceled the order and gave no reason as to why. I never received a cancel order confirmation email either. I just want my pizza, what's so difficult about delivering a pizza, especially when the location is a 5 minute drive.

Ordered on-line at approximately 1:30 p.m. and asked to have 2 pizzas to be delivered at 5:15 p.m. Got a confirmation back at 1:46 pm saying estimated ready time approximately 115-125 minutes. Pizza was delivered at 2:07!!!!! By the time I got home, it was COLD. Called local store #128, spoke to the manager, understood my complaint, said nothing showed up on his end as it being as delayed order, so there was nothing he could do about it. He gave me the on-line technical support phone number, although I asked to have the owner of the store's number. They basically said they'd tell their IT department, so sorry, and hope I would have a great day. Consequently my company who came at 5:30 had to eat cold pizza.

I recently place an order with papa johns on Wed. Nov 4th 2015. Around 10 pm. My Order was place online which I have always done. Well... The delivery driver name Davis said he tried to call me because they were out of Pepsi soda. When The Del Driver arrived & knocked on my door. I open it said hi! Which he said nothing. Except I tried to call you... But, In a very nasty tone. Which I didn't hear the phone ring. He than said I call because we were out of Pepsi soda. I said very nicely... Oh! that's fine. He said nothing, The ugly look he had on his face, Said it all. There was no reason for that what so ever. Trust me there's enough Of that In the world today as it is. Than he proceed to take each of my item out of the Papa John Bag And, hand them to me. But, He shove them to me in my hand hard. I'm standing there looking at him like really?

Not acceptable at all. I still keep my composure and said '' Thank You! " He didn't say nothing just ran back down the stairs. I never had this kind of nasty treatment before all the drivers At Papa John's are really very nice & polite. Until Now... But, not this guy nasty to the core. The only thing I was doing was ordering my mother some food. She's fell on her job backwards on a slippery floor which now she in a wheel chair and is now unable to walk plus I also found out that she has cancer. It's really sad that such rudeness with this driver at Papa John's Is allowed. Special when I have spend so much money there & Have given tips as well. So... With that being said. He's rudeness didn't ruin my day I continue to treat people with kindness & respect God Bless Him.

I called Papa John's. The person who took my order gave me a price of 25.00 and said my food will be delivered in 30 -40 min. I called back an hour later only to be told the order didn't go through. What kind of people do you have taking orders?

We called the Papa John's in Hilton Head Island. The phone number is (843) 341-3400. The manager on duty's name was Kristie. I'm not sure if that is how her name is spelled, but that was the name given. She took my order, which was a Medium 12" half-cheese half-pepperoni pizza. When the pizza arrived, we gave the driver a $5 tip and then opened up the pizza box. It was the correct toppings, but it was a small pizza (10 inch) in a medium sized box. There was a good 2" open to where it was obvious they made a small pizza and just put it in a medium box. We paid for a medium pizza, not a small pizza.

Anyways, my husband called back to the store and asked to speak to the manager. She said that there was no way because she made the pizza herself. So pretty much she was calling a liar and that was the customer was wrong, not her. That was what she implied. She said she knew it was not wrong. The phone was on speaker, so that was the conversation. She also not only refused to remedy the situation, but she just argued and argued and argued. It was in a very unprofessional manner.

Then I called back a second time to get her name and whoever answered the phone hung up on me. Then I called a third time and asked to speak to the manager. It was her. I asked her to act more professional and why she would call my husband my liar. I was more than willing, if she wanted the pizza back and could bring me another one that was correct the chance to do that. But she never offered that. She got very defensive. And that was the end of the conversation. I told her at the end of that conversation that I was reporting her to corporate.

I paid for a medium pizza, received a small, then called to try to get what I paid for and got cussed out by your manager. I am not sure if I will ever order from Papa John's ever again. She said at the end of the conversation to never call her store ever again. I am on vacation. I do not permanently reside in South Carolina. Regardless, if this is how manager's at various Papa John's locations conduct their business, I do not feel that many would ever be recurring customers if that is how they are treated.

I received a coupon with my last order for a family special for $20.99. Large specialty & A Large Cheese Pizza. I called in this order for pickup and told the order taker that I had such a coupon. She told me they would verify my coupon when I picked up my pizza. At the store I was told that my coupon was for on line only and they would not honor it. No where on the coupon does it say online only it only says for additional specials check on-line. The store I trade at is @ 2922 kemp Blvd in Wichita Falls TX. I told the cashier to keep their pizza and promptly ordered hamburgers from a local vendor. I have been a customer for as many years as there has been a Papa Johns in our town but I refuse to play this type of game anymore.

I called and placed an order for a large 5 topping pizza. I called at 6 pm and stated that I would pick up at 6'30. When I went to pick up the pizza they could not find the order. I had to place the order again and wait for them to cook the pizza. Needless to say, I was very frustrated.

When I finally got home to feed my family, we began to eat the pizza and the pizza dough was still raw in the center...the edges were well done. I threw the pizza away....I was also frustrated because you had two young men standing in the drive through putting together boxes and one of them continued to use the F word while talking to co worker,

initially, I voiced a concern due to what I felt was misleading advertising regarding the Philly cheese steak pizza that was a promotion or sorts, I suppose. The pizza was a complete fail as far as I was concerned, and being a loyal customer I felt I should let corporate know that the reason they were losing a customer was because that was the second time in two orders that I had been very disappointed in a pizza.

So I hear from someone at the department of dealing with unhappy customers, and I accepted the explanation offered and said ok.. I'll give you another chance, at which point the person says.. we will comp a pizza for you, as a way of dealing with the issue.. gee thank I said.. A while later, I order my "free" pizza.. and am told, you don't have a free pizza, and you don't get a free pizza..so I bought the pizza..and left the store, not asking for any special consideration as I understand the young person on the register has no authority to just hand out pizza.

No this embarrassing situation is at the feet of the company.. so now.. you know why you can delete my account. Not only was I on the losing end of two pizzas...I was also made to look like some kind of mooch, which to a veteran and a man who pays his own way and asks no one for anything was made to look foolish.

Treated rudely EVERYTIME we order from 4th st ne renton wa location! Furious You send out coupons for online promos that DONT WORK!! Tried to order online with promo code didn't work so called got told to call 800 number hung up. Didn't work called back got told he was confused and couldn't help!

My pizza was awful. Bad tasting skimpy toppings. Only 1 pepper. Never will I order again. Waste of $15 plus tip. It was to be large everything. No way maybe three toppings on it and no cheese. It stunk. I am contacting better business bureau. Marvin fry. Illinois.

I placed an online order for pick up. I called 1 minute later and changed that order to delivery. 1 hour later the pizza had not arrived. I called and was told the pizza never left. The person I spoke with said he would remake the pizzas and send them out right away. The 3 specialty pizzas arrived and looked like garbage. They had obviously been reheated and were not fresh. With tip I spent 49 dollars. Needless to say nobody was pleased. My brother in law had just flew in from the U.K. and he always likes to have Papa Johns for dinner after his long flight. What a disapointment. Sincerely, a previously loyal customer

I called at approx 10:30am on Jan23,2013 ordering a large pizza with 2 toppings , and I asked for any special for today ? a guy said $10.- for 2 toppings were special for large pizza and I said I would like to pick up after 10 mins. He said it took 20 mins. I said ok. After few seconds I found my wallet had a coupon, I called again because the coupon was $8.99 for a large pizza with 3 toppings, so I requested to add 1 more topping. He said the pizza was well done. I insisted to put one more on the top of the pizza. After 5 mins, I arrived the store and presented the coupon and money at counter.

I asked the person who talked to me on the phone was Julian . I said why you told me to pick up at 20 mins and I asked for additional topping, I could come to pick up within 15 mins including the time arrived there. He was so upset to tell me all written on the menu board, he was so rude and said how can I explain too many things to the customers, I was so busy I had to make the pizza, receiving phone order and a lot of things without stopping saying at least 5 mins. I said stop talking that,but he still saying, gave me a lesson so I picked up my money and left the door.

At that moment I forgot to pick up my coupon so and I returned to get it, he tore out the coupon. I said you had to give it back to me. He said I will call the police, and I said who is the manager, he said he was general manager. The location of that store is in Lakeridge Miniville Road. VA 22192 Although I am a pizza lover, I will never ever go to this monster Papa Johns store.

my daughter called papa johns 88 st and biscayne blvd-miami fla 33138and ordered pizza for pickup at 4.31 pm sunday eve-when i the father arrived to pick up order couldnot be confirmed because order taker logged in my daughter as Candice-not patience-her actual name-i called pizza parlor and call taker tried to cover their tracks by saying they had no record of initial order.

of course they asked my daughters name and it wasnt on order log-they ran off a bunch of names including candice-none of which i recognised-this was a total disaster as i got up from sick bed-severe flu-to pick up order-my daughteers name is a bit odd- Patience-order taker should have verified spellinf of name initially

We received several Papa Johns promotional coupons in the mail. We received them on March o5,2012. We put the coupons on the desk for our guests to use. Next day we had a meeting in the meeting room and a guest had picked up one of the coupons. They tried to use it for lunch for their meeting ( buy one large pizza and get one large pizza free with the Papa Johns coupon) you had to order it on line. They couldn't get the coupon to work with the promotion code that was on the coupon.

I tried it for the guest and it wouldn't work for me either. I called the Dunn, NC manager and she said it happens all the time. I asked her if she could help me, she said no, you have to call the 800 number. Quote" they have this problem all the time." So, i called the Papa Johns 800 number and told him my problem with he promotional code not working. He tried it and it didn't work. He asked me what the experation date was on the coupon . I told him 3/24/12. He kept trying and said he couldn't get it to work . I asked him if he could put the order thru for me, he said no.. He told me to call corporate and gave me the number. I called corporate and got a recording that said, quote " if you have a complaint call your local manager or go on line and file a complaint.

We bought our guest two lg.pizzas for Dominos..... We are a national hotel chain. We will be taking PaPa John's name off our guest resturant list. If they bring anymore coupons in our hotel and leave them or receive the in the mail , they will going in the trash. The tagline for Papa's Johns is "Better ingredients, Better Pizza" It should be "Better ingredients, Better Pizza, Better Service." I am sure PaPa John's spent alot of money on the advertising in actuality it being useless. How could such a big chain have such a " I don't care attitude.

I called to purchase the latest Papa Johns pizza hut deal that was emailed to me. A person on his first day of work was left to work the phones in the store alone. He couldn't get the deal on his computer and kept getting confused about the order but was nice enough to take the order and said he would work out the details.

2 hours later I am still waiting for my Papa Johns order and I have called the local store over 10 times but it goes right to the main ordering line - which is terrible. They can never figure out which store I order from. The last time they sent my order to a store an hour away and when they called to inquire about my address we found out it was the wrong store and I had to start the whole order over again.

This is the worst ordering system and staffing ever!! You have a good product and terrible representation in the Papa Johns store! I order from Papa Johns and have it in 30 minutes and it is correct. On top of that there is never any compensation offered when orders are wrong are late. You need to reexamine your sales skills. It is sad to see that someone with a good product does not care about the customer.

We ordered pizza on 02/02/2015 from Papa John' and we are not satisfied with the pizza. It was delivered approx 5:06pm and it was cold,and terrible. Because my kids were hungry they just heated it up and ate some of it. We have ordered pizza from your company many times and has never been so unsatisfied like this. I don't think that this is the way Papa John wants to represented especially with all the commercials that makes you feel like they care about their customers. I will NOT be ordering from Papa John's again. Very unsatisfied customer.

I've been ordering on my iPhone app once a wk well as of last wk my address could not be found on the app I contact customer service they send me a email on directions to my house without where I start ect.. I was nice and got a reply back a smart comment on directions I told them why don't they look up the 1000 pizzas I ordered before they seemed to find my house just fine . Idiots !

My kids and I were sitting down in the kitchen and saw the Papa johns commercial. I made a bet that papa Johns was going to taste better than Dominos. We ordered the pepperoni bacon 12″ ( cost $20.10 ) we then order (1) from Dominoes ($14.69). Not only did Dominoes come within 30 min. But also looked and tasted great. Papa Johns came and looked/tasted like old food. Needless to say I lost my bet with my kids and had to pay for both pies. Can someone tell me why. Order#0403/0112

I ordered online so I can get a good deal, since its SPURS game. I always buy PAPA JOHNS PIZZA and I always get enough cheese and red pepper. When I asked yhe girl she said that they are supposed to give me only twq little packages. I went to the car and got a quarter then went back inside and asked for the manager and I opened the red peppered on the counter. I said to him looked at how little red peppered there is. And immidiately everyone working there go to the front counter one girl with acne face start yelling we ewill get in trouble if we give you more.

It got me upset and said so wha is Papa john going to go broke for giving me extra cheese and peppers? so the manager gives me 2 peppers and one cheese I put the quarter on the counter and said this should be enough to cover it. What made me upset is that everyone got inxolved in this matter. The girls were all yelling at me the acne face girl yelled to the colored man you can call the cops she kept yelling call the cops, call the cops, call the cops. The manager should say to them when a customer is talking to me give us privacy and the customer is always right.

Make the customer number one actually they are your paycheck!!!! Good thing there were no customers. the manager did say you should not put the pepper on the counter I said this is not enough pepper and cheese for an xl pizza for men . Now if I order I know they will do something bad to my pizza!

Employees are always outside smoking, making out rather than making the pizzas , they are taking food home with them and not paying for it. they are doing drugs at work. Orders are very slow and pizza is cold by the time you receive it. Terrible store never go there again.

I called for a pizza tonight for the first time in quite a while. I was appalled to find out there was a $2.50 delivery charge for my pizza. I live 2 blocks from the store. So I am supposed to pay $2.50 to the store and then another $2-$3 dollars as a tip for the delivery. You have got to be kidding! I am looking forward to getting my pizza tonight, but I am picking it up instead of having it delivered, which is an inconvenience for me tonight. Also, I want you to know that I will not be ordering from Papa Johns again. There are too many other pizza places that do not charge a delivery fee for me to order from you again. If this policy changes, I will be happy to go back to ordering from Papa Johns.

I ordered my order online at 1:00pm because my wife takes her 30 min lunch break at 1:30. i get a confirmation email at 1:02 pm saying that the pizza should be here in 30-40 mins making it no later than 1:40pm. At 1:50pm still no sight of the pizza and wings I ordered i call the store I placed the order at for them to tell me “oh its on the way I’ll call the driver.” Ten mins later STILL NO PIZZA! At this time it is exactly an hour after i placed my order making the pizza 20 mins later than the time the store told me it would be at my house.

By the time my order got to my house my wife had already had to leave to go back to work without eating lunch. when i opened the bow it was the ugliest pizza I have ever seen. It looked like they had played frisbee with it before it got here. I can honestley say that this is the first time i have had a bad experince with papa johns. This store is usually really good and i never have any problems with the staff. Just think i should bring it up so it doesnt happen to anybody else. Thank you for your time.

I have worked at papa johns for awhile now and i will tell you that the del charge you pay does not go to the driver! and not only that we use to get two dollars for any order over 50 and four dollars for any order over 100! now the owner thinks cause his pockets are not filled enough it was a good idea to stop this! now the cutomer was not charged for this it was a company thing! but again the little man is screwed! papa johns does not care for its employees or there customers! it is a shame that the owner of the papa johns in paducah ky can vacation all over the world then return and screw the employees over to pay for it!

So I called Papa John’s recently, and they said I was out of their coverage zone. The weird thing is, I have been to their store, and it took me 10 minutes to get there in high traffic (rush hour). I talked to a manager, and he said because they closed a store in my closer proximity, they (this particular store which is open) could not deliver to my address. They are 6 miles away on a highway.

Rejected: So I order pappa johns a lot. i use a lot of garlic sauce, but it so happens the rest of my family does too. we always fight over the sauce. so i called in one day and talked to an assitant manager who said they could sell me a case at $15. then they said they would call me back. week goes by. i order pappa johns again tell the delivery driver to tell his manager christine and gm jeff to call me back as they had “promised”. 2 weeks later. i go into pappa johns and talk to the am christine again. then she calls the gm and they said they cannot sell it to me. after all this time of making me wait then they turn me down.

So I write to pappa johns who forwards it to the store and he is very uncooperative and aloof. Just says sorry we can’t sell it to customer. 

Its been awhile since I’ve ordered from Papa Johns in Longmont, CO. I placed a delivery order online. After an hour I called around 7:10pm to check on how much longer it would be. I was told the driver had left the store at 6:30 and had one stop before me. At 7:25 I called again since they said he’d be there any minute last time. Supposedly the driver got lost and called to get directions. The driver mustve been driving around for a long time lost before he bothered to call. Never has anyone ever had a hard time finding my house. I mentioned that my pizza would have been in his car for an hour.

The store clerk told me if it was cold to call back and they’d send more out. By the time it got there almost 1 1/2 hours after I ordered I was starving and just headed it up in the microwave. I was shocked it wasn’t offered to be free since it was outrageously late. Then the deliver driver didn’t have a pen for me to sign and made me go look for one in my house. The pizza I’m sure was much better fresh. But I must say I won’t be returning my business. If they would’ve stopped making excuses and given me my money back I probably would go back and get take out. There lack of customer service skills and caring about there product was sad.

I just tried to order a pizza from the Salem, Ohio store on E.State street at approximatley 8:30 P.M. on Monday June 20, 2011. First of all I was put on hold and I finally hung up and called back to be put on hold again! The lady finally answered the phone and she knew nothing about the specials I asked her about…The 1st. special I asked her about was the 3 topping large pizza for $7.99 she said that they only had a 1 topping Medium pizza for $5.99. While on hold they advertise any large pizza for $11.99. She said it would be $15.99.

Maybe she should listen to the commerical when you are put on hold!! I finally ordered my pizza and the whole time the lady was RUDE. She answered me with WHAT? Is that all? The last thing she said was it would be a hour for pick up. I told her I was not going to wait a hour and she hung up on me! She couldn’t apolize for the long wait? I then called back and asked to speak to the store manager, she got her manager but never said hold on a second she just put me on hold! Janice the store manager wasnt much better w/her phone skills.

All she did was said she would talk to her and thats it. I questioned her about the hour wait on a Monday night and Janice said “Yes we are that busy” Well excuse me! I told them to forget it…They must hire ALL RUDE employees at that store!!!

A few weeks ago I complained about the services in the Bakersfield California Papa John’s store. Today I got a response from an ex-manager that received the complaint, and he left the company in 2006. Wow you guys are really up to date on your managers. I will post his response: Thank you for taking the time to email Papa John’s Pizza store #3027. I understand completely how you feel. I have long since left the company and I got your complaint emailed to me. The New management is the owners son who has run the business into the ground.

I have a number of Papa John’s complaints in my box and I will be letting them know, again, that I’m no longer with the company. I left in 2006. Sorry again for your bad pizza. Is this how you do business. Please do not send this letter to some local yahoo manager, I would like this to go to the Papa John’s Francise Company owner. Maybe the guys that comes on TV . unless he is to busy buy back some old cars.

I called on 5-27-2011 and spoke to young lady working at Papa John’s. I asked her if I could use a coupon that I printed from off line. She said no if I printed it from off line I would have to order off line. I explained to her that this was very inconvient for me not to mention that I am 6 months pregnant and really did not feel like going online to place a order. She again replied no. I asked her if I could speak to a Manager. Scott Needling who stated that he was a GM then told me no that he was not going to do that. I told him that I know it could be done b/c I have had a Mgr do it before.

Not only that but I never thought that I would have to go through so much with using a coupon as much money as my husband and I spend at Papa John’s. He wasn’t Customer oriented he continued to stress to me that he was nto going to do it and that he was a GM and if I called Corporate he will respond and tell them he told me that he could have free styled it but he wasn’t it was for his online Customers only. Now I do not know after this if I would continue to do as much business with Papa John’s b/c this is no way to treat your Customers.

I am really concern with him being a GM and offers that type of service to his Customers what his associates are like and now see why the young lady said no. We are really considering giving all of our business to Pizza Hut now.

On may 2nd 2011 my family ordered 2 pizza’s from the Papa John’s store in Independence. We get the pizza home and i had to spit it out it was so bad. I called the store and the manager on duty could barely speak to were I could understand him, I told him the cheese pizza was terrible and he said come back ill make you a new one. I then explained to him my wife had already went to Little Caesar’s and got different pizza. The manager kept insisting on me coming back to get another pizza i denied that action asking for a refund not wanting to drive 20 minutes across town to get another pizza when we had already crossed over for it the first time.

He then refused to give me his supervisors number and only credited me for 1/2 the pizza.

I ordered a $12.00 pizza and ended up paying $17.64. I expected to pay the tax on $12.00 but they also added a $2.75 delivery charge and they also charged me sales tax on the delivery charge. THEY NEVER ADVISED ME OF A DELIVERY CHARGE! I tip the driver two dollars and find out I have already been charged $ 2.75 for my delivery. When looking closer, I noticed that the receipt has a statement of: Any delivery fee charged is not a tip to the driver. Please reward your driver with a tip for outstanding service. Why is Papa Johns charging me a delivery fee if they are not giving it to the driver.

Papa John’s is saying tip the delivery guy giving “outstanding service”??? Just how can a delivery guy give “outstanding service?? Why, cause he found my house. I have been ordering from this Papa Johns for years. But will never again. I guess I just became a Dominos customer. !!!

Patricia Bender

I called in an order for Papa Johns on Feb. 6th, 2011 around 5 pm and they said it would be ready around 6 pm. That was fine but when I got to the store it was at least 50 people waiting in line. I waited over an hour. I know this was the day of the Super Bowl but they should have accommodated for this. There were people who had e-mailed their orders in at 1 pm that day and were still waiting when I left. The store I am referring to is Papa Johns on Timberlake Road in Lynchburg VA. My first thought was to go to Pizza Hut but then I thought I would try Papa Johns. This made me not want to order from your store anymore.