Contact Papa John's Corporate

I ordered a pizza said be an hour I waited hour 10 min went to get parked behind a lady in line waited and waited finally I could see the lady was angry and she drove off without a pizza and when I pulled to window the lady was laughing at what had just happened and I gave her my name she said another 45 min to an hour wait...I am done with you pizza joint in Henderson ky ..bad service and rude employees ..You need better management and when its supposed to be ready and they tell you another hour when you get there.no way theres better pizza places in Henderson who are managed a lot better and pizzas are good...Mr. Brooks

My son order for me pizza and I have one be for that one was good I ask my son to order for me same :one but today was cold not hot and the bread not like one ber that one today thank you I was not happy from it I eat from it my son he's name Anthony Maidahe order it

Worst pizza I have experience thus far. Ordered XL with 3 toppings more bread than anything can’t taste any ingredients. I will not reorder again there. Started to go to Pizza Hut or Doninos wish I had and could have been half of the price and would have enjoyed. Had to throw away... waste of money, never again.

Food was delivered 30 minutes late our lunch was over, tried to call the store in Laurinburg North Carolina to get info in our order they never picked up the phone. Delivery driver was the person I ordered the food with and she knew what the issue was about time here at our company. Very disappointed with the service.

Saturday night we decides to have a papa johns so was inputting the app which then gave us £15 off our order over £30 so we ordered £35 worth of food and expected this to be taken off the final receipt when the order went through it hadn't I phoned the number advise to be told not her problem as its to do with the internet and she can not do anything? the young lady I spoke to advised that she was management and still nothing can be done I did advise her not good enough and that I will be complaining she advise to cancel order and then I would have to wait 5 days for the funds to return to my account. As you can imagine I am not happy with the service and the attitude that nothing can be done.

Attached is the confirmation I have complained twice with no-one contacting me on my mobile 07852735795 so I would appreciate a response.
my order number 32038965 from Lewes road Brighton
Thank you for your order - 32038965.
You have successfully placed your order with Papa John's Brighton - Lewes Road. You'll find a reminder of what you've purchased below

Good afternoon,

I have tried speaking with the restaurant as well as completed a survey with no response. On 5/31 I ordered a large 2 topping pizza with garlic knots and bread sticks. I called the store 3 times regarding my order that when placed said at least 60 minutes. At an hour and 15 minutes I called to check on the order and was told it would be just a few more minutes he was leaving to deliver, 20 minutes after that I called again and was told that the driver was out for delivery. About 15 minutes later I called again and they advised that it should be there any minutes. About 10 minutes later the pizza arrived. Being a bit upset the driver advised he had just been called in as they were short staffed and we should call to complain. I called the store back and expressed my dissatisfaction and was told that they were sorry and that is it. When my pizza arrived almost 2 hours later it was cold, pizza, knots and bread stick cold as if sitting for some time. I was not even offered a replacement

VERY UNHAPPY

I called into the Carrollton Papa John's to cancel an online order that i messed up. I called immediately after i pushed checkout. The "manager" was very hateful!!! She told me that she already made my pizzas and they were already thru the oven, that she couldn't fix it. I literally mean all this happened in a matter of 2 minutes. I never raised my voice or anything. She told me that she has black listed me. This is NOT the 1st time the manager has been hateful to me.. Horrible customer service!!!

i order online. there is no problem with the pizza or service. my daughter always wants extra garlic sauce. i cant seem to order it online. i said something to the manager and he said you could always choose online. not so, he said " nobody else seems to have a problem with it". i have mentioned this several times before with the same response. why cant someone help me with this? i keep paying at the counter for the sauce. please help me figure out what i am doing wrong. i am sure this email will do nothing as i have tried before and did nothing. can someone help me?

I give a neg. -1 because I have called corporate and submitted a verbal complaint and was told that the district manager would give me a call in 48 hrs. Well its been a week and no call. I ordered a pizza for $15.62 and was charged another $4.28 and for what know one will tell me. The rude manage at the store said the online system made the extra charge. The manager give the phone number to call for help on the on line orders. They are the ones who said that the district manager would inquire and give me a call in 48hr and they said that they did not charge the extra money an that it was don't at the store. So I still don't know what I have paid for or if maybe someone at the store just decided they too wanted something and though I wouldn't notice. Being that I cant get a straight answer or good help on this does make me wonder if someone is using people like this form time to time. But don't worry I wont ever order another anything from any Papa Johns ever.

Today, I decided I wanted pizza and around 4:30 I got online to order pizza; however, I had a message on 5/16/19 that I had a $10.00 reward. I called the store and they gave me another number to call to get this problem of "no activity for too long" so I would be able to use the $10.00 credit.
Instead, I finally gave up after an hour and I called an order in for a large pepperoni pizza to be picked up. I have ordered pizza from Papa John's for many years and I really enjoy the pizzas. When I got home, the pepperoni was not round and it did not taste like pepperoni should have tasted. It looked as if they chopped it up and spread it over the pizza. At 77 I am getting particular with my pepperoni, I don't like that at all. So the experience was tedious to begin with, and it got worse after I ordered and picked up the pizza. i still can't get this $10.00 receipt even though I have a receipt for this purchase. When I looked earlier you had to put in a previous order number, now I don't know what it wants and since I picked it up it has nothing on it but my misspelled name, order date, order no. 0026, makeline print time: 05:23 pm, order ready time: 05:38 pm, order taker : 606831, amount of tender 14:06, order total, 12.99, tax, 1.07, cash 14.06. I don't eat pizza as often because I have to eat it for a week. I am a widow, so every once i awhile, I want excellent pizza, which you use to have, with no problems.

I have been a customer of papa johns for several years. I ordered a MEAT LOVERS LARGE pizza from papa johns and they delivered my pizza 2 hours later and cold.. I called the store here in Belleview FL. 352-302-3222 AND the manager was unprofessional TOLD ME HE STATED TO MY SON THAT THE PIZZA WAS GOING TO BE COLD BECAUSE THE DRIVER IS REALLY BUSY & hung the phone up in my face. I need to speak to someone from the cooperate office as soon as possible. My name is KATICHA MITCHELL HOME# 352-292-4001 CELL#352-537-1119

a few weeks ago i ordered a pizza from the JFK location in North Little Rock Arkansas. I order from here frequently as papa johns is my choice of pizza. However, this is my second complaint on behalf of this location. I will provide a picture of the pizza. When I opened the box it looked as if the pizza had been turned upside down or maybe even the delivery driver dropped it and threw it back in the box. I still managed to consume my pizza because it had been a long day at work and I was hungry and didnt have the time to call and complain about the order at the time as it was getting late as it was and of course afraid they may do something intentionally to my food because of the complaint and because of prior issues. Also i have already submitted a complaint about this and have not heard anything.

I visited one of Papa Johns restaurants in Fort Worth, Tx on April 25, 2019 , 12:19pm. Restaurant #1785. When I entered the restaurant the manager was on the phone taking an order, after finishing with that order he proceeded to take my order. After touching the computer to take the phone in order and taking cash and handing back the change, the manager proceeded directly to the pre-prepared pizza dough on the pan and started handling it with out washing his hands or putting gloves on. He put his hands on the topping also. He did not try and conceal the fact that he did not wash his hands. This is completely unsanitary and unacceptable. I went ahead and purchase the pizza and through it away. I have ordered from that Papa Johns many times and was very disappointed and disturb over the carelessness I witness. Please contact me 817 715 6624.

Thank you

Call Papa John's to order a pizza for pick-up, was put on hold for 10 minutes and 25 seconds, ordered a mushroom and onion pan pizza. I was told to pick up in 15 to 20 minutes, got there in 25 minutes and my pizza was still not ready, waited another 5 minutes my pizza came out. I checked it and it was pepperoni. They told me that's what I order. I walked out and you'll never see me again

I call at 11 pm tonight and started to order a large pizza and with topping on one half he told me it will be 1 hour 1/2 for delivery
And he could not promises it will be hot.I will not order cold pizza in hoping you can help me because I like your pizza hot. What should I do????Help

I ordered honey chipotle chicken wings with a lg pepperoni pizza. I had order 20, not knowing they didnt come in 10s, this was not clarified by the manager that took my order. I was then sent my pizza and chicken poppers not wings. I called to tell them my order was wrong and said manager on duty of 4/7/19 at 3:25p.m. said that that is what I ordered. I corrected him and explained I've never known about their chicken poppers and wouldn't have ordered them based on that alone. He said I could have my wings but then would have to pay for those too after paying for food we didnt want. Not only was customer service garbage their "poppers" were no better than microwaved chicken bites with a light drizzle of the honey chipotle sauce. The ranch dressing was in the box with the poppers and hot. Ranch dressing is fowl hot and could possibly get my children sick. We as a family will no longer patronize this store in 45212 area again due to their lack of customer service and professional accountability.

We placxed an order an when it came time to pick it up the car wouldnt start. So we call an asked if the would deliver it the said yes an so we waited we then called bac 3 more times withem saying once they were waiting on a driver an then they lied an said the told me they told is we canceled our order which we didnt an then perceived to make ride comets an get loud over the phone when we ask to talk to the manager they hung up on us. The could have told is ours ago so my lids could gotten somthing different instead of eat a cold dinner after waiting for hours on somthing that we were told that was comin

I ordered a pizza online from the store located at 3411 Clifton Avenue Baltimore, MD 21216 today at 7:25 pm and received my pizza at 8:45. The pizza was cold and unappetizing, which I didn't even have the desire to eat. Subsequently, I made several attempts to contact the store to make them aware of my dissatisfaction. I held the line 10 mins, 12, mins and finally stayed on hold 30 minutes, to no avail. By far this was the worst experience I have ever had. I cant even articulate my level of dissatisfaction, and disappointment with this experience. Being the second time patronizing Papa Johns ( the first time I ordered instore, in Montgomery County) I figured I'd give them a try. Seeing how business relies, lives and dies from the reputation it aspires to exceed expectations. I in good faith and conscience could and would not recommend this location, nor Papa Johns if this is the status quo.

As of this moment I have still been on hold for 30 mins. This level is completely unacceptable and I'm sure not the standard that Papa Johns promotes.

I called to order a pizza at 10pm asked what time they stopped delivering she never gave me a answer and said they wait time is 3 hours and the store closes in 2 hours was very rude and was rushing to get off the phone and didnt want to answer any questions ive had several other problems with this place very unhappy at tge way they run there business we usually order about twice a week but with past experiences and then this incident we wont be back witg our business this is not how a company should run very unprofessional people at this location the location is hopkinsville ky on fort campbell blvd

I ordered medium pepperoni pizza to be picked up. the guy repeated my order and gave me the price. My grandson and husband picked it up. when it was opened it was wrong. I called back and the guy insisted that it was ordered with cheese. Called back and the phone was not answered. My husband took the box and went back. In the meantime I did call back again, the same guy answered. When I explained to him who I was and that the label on the box read pepperoni. He hollered something about the issue and hung up on me. He told my husband that the pepperoni on the label did not mean that. After all that it was replaced. I have dealt with Papa John's for years, but this has ended. The guy that worked there was very rude and did not get the order right. I worked in retail in the past and I know that you do no act like this with customers. My company that was visiting also got a bad impression of Papa John's.

This incident happened Thursday evening, 3/7/2019 . I called around 6:20 for the order. This took quite a while until it was actually cleared up. I was going to mention to the guy that i would report this, but he hung up on me too soon.
Store # 1728 Laurel, MD 20723 (Savage Store)

My pizza was almost 2 hours late and when they got to the door the pizza was freezing cold and the pizza was all over the box , I called the store and spoke with Justin which said that he will send the driver back with a hot pizza and a refund , however when the driver got back to my door the pizza was a gain cold and there was no refund the person headed me a pepsi , when I called the store back I spoke with Cameron which was rude as well he then put just on the phone and stated he don't have time for this and and hungup .. I want my refund this is the second time I have went threw this with this from this store .. something really needs to be done and I wont stop until it is

they sent us the wrong pizza don't get me wrong the pizza was still good but when we called the store they acted like they could care less

Hello,

I ordered a pizza online 2/07/19 and was quoted a arrival time, I also received a email confirmation that it would be delivered in 27-37 minutes, after a hour I called to see what happened they told me the pizza was just coming out of the oven and they were sending it out. I again was waiting another hour for my pizza and didn't receive a phone call that they would be running late, as I was notified after I called again for the second time and told it was on the way.

I enjoy the convenience of ordering online as I have done so before. I enjoy Papa Johns and the quality of pizza is greatly appreciated . However I was disappointed with the customer service recently and was not offered a refund for terrible service.

I have filed a feedback form 2 times, and called and spoke with Rebecca over an incident last Saturday evening (2/16/19). I was informed that someone would notify me within 24-48 hours. As of today's date, 2/21/19, no one has responded or sent me an e-mail. Could you please look into this?

I work for Seminole Electric in Tampa. WE frequently place orders from Papa Johns 14861 N Dale Mabry Hwy, Tampa. Today we called at 1000 am to place an order for 20 pizzas for delivery at 1145. They said they had too many orders and could not be there until 1215. That was too late for our corporate meeting, so we asked to pick them up at 1145, the person on the phone said I will ask my manager, but he is going to say no. So she asked the manager, and no courtesy to get on phone, he yelled no we cannot make them and we hung up. I do allot of business with PaPa Johns personally and professionally and find this Customer Service unacceptable. I am sure that this is not the service your corporation expects or accepts and hope this is corrected. We are now going to use another place to provide food for our meetings.

Very Respectfully
Tim Nasello
Director Supply, Seminole Electric

I work for a Amazon fulfillment center and we order often from papa johns all the time. I work over nights and we had a birthday party planned for a team member and I ordered two large pies on line. Usually the service is great but this time the order was delivered late and cold and the delivery driver was rude. He made the excuse that he had too many orders. He delivered the order late and we only have a half hour for lunch. I ordered it at 10:50pm on Wednesday the confirmation said it would be 30-40 minutes which is normal. Our lunch is at 11:30 and the driver didn't call me till 11:50pm, needless to say we didn't get to enjoy the pizza cause it was cold and late. We order all the time throughout the year for meetings and special occasions and I hate to order from somewhere else. I spent 43$ on pizza and pre tipped the driver. I hope I can get a full refund.. I would hate to have to dispute the payment on my credit card. I hope someone will contact me for resolution to this matter.

Long story short I had a problem with my local papa johns store three years ago and stopped going. I received a coupon in the mail that made me decide to give them another chance. I ordered online. When I got to the store, the store owner in east rutherford was nasty with me. I walked out without my order. The store owner called my wifes number from the online order and told her to never come back. I called the papa johns main number to complain. They were very nice but no one called me back. Two weeks later I called and they said the case was closed. I said "no one ever called me to tell me that" and they said the store decided they no longer want me there and as a franchise they have a right to do that. I said "alright but I would have liked a call telling me my case was closed. I had no idea papa johns worked this way. You just use the papa johns name and treat customers badly and papa johms washes its hands of it all?" The papa johns representative said that is the way it works and the franchised store has a right to do that.

Ordered a pizza less than 5 minutes from my home. An hour later, the delivery driver called me to verify address, which she had the correct one. After telling me there was no such address, I called the store, cancelled the order, and no one seemed to care they lost business. Last time for this person!!

I am not to impressed with Papa John's service at West Broadway. I call to order a party worth of pizza for address at 1814 Bolling Ave , 40210 and the servant said that there were no more delivery drivers and nobody to help you and I cancelled at about 8:33pm last night.

Every time I try to order from the local Papa John's, they will not honor online specials or match competitor pricing (Domino's). I just tried again to no avail and even though the online specials specifically state $6 for 2 medium 1 topping pizzas, the manager told the person who answered my call that they would not honor the special. I asked if they match the Domino's EVERYDAY special of 2 medium 2 topping pizzas for $5.99 and they said "We are not Domino's". I asked to speak to the manager and they put me on hold never intending to answer me again...I waited for at least 15 minutes and finally hung up and ordered DOMINO'S. If you will not even honor your OWN SPECIALS, much less price match like many other places do, you should not leave this Piney Forest location in Danville, VA open any longer!!! This is the rudest and worst Papa Johns ever and I don't even live here any more - my parents are still in town which is the only reason we even try. They also never prepare the orders that we do place correctly as I HATE the pepperoni extra soggy UNDER the cheese. You should change the arrangement and ALWAYS place pepperoni on top to get crispy! Doesn't matter that I always order it this way, when I actually do order from you, because this Danville, VA location never tries to do it right anyway.

My wife ordered a 2 pizzas at our local papa johns here in Missoula Montana and not only were they late by an additional 45 minutes but made incorrectly. I was not home at the time they were delivered. I would have refused them outright and demanded a refund. Upon calling the manager she tried to say t wasn’t their fault that they had only 2 drivers and couldn’t get our order to us in the allotted time they stated. I asked to come back now and pick them up as they were not made correctly and she said they couldn’t do that to which I replied how about I drop them off there and you make them correctly to which she started screaming and swearing and said fu*k this and hung up on me.
WOW great customer service experience !!!

Better ingredients, better pizza, incorrectly made, terrible customer service, late, PAPA JOHNS

I can be reached at the following 406*369*5100 if you would care to make amends to a loyal customer.

I remain,

James A Dennis

Asked cashier for the AARP discount she very rudely said she didn't know what that was and refused to try to get it. This to me means I will not visit this store again and that the employees are poorly trained. Store location on Zebulin Rd. Macon Ga.

On November 10th I called ahead and ordered two Pepperoni Pizza's from the Papa Johns on Woodbridge Way in Edgewood Md, 21040. Upon arriving there were several Police cars detaining a couple of people outside at the business next door and the PapaJohns was very busy and told me it would be a little longer but did take my credit card for payment ($34.34). Already late for a party about 10-15 minutes away I called to let friends know as I was bringing dinner! While doing this I was handed my pizza boxes and out the door I went. Upon arriving at the party the boxes were opened immediately and to everyone's shock the pizzas were covered in pickles and labeled "Cheeseburger". I called Papa Johns and was informed it was my fault for being on the phone and if I wanted the correct pizza's I needed to bring the wrong ones back I told them I was at a party and they needed to deliver the correct pizza's. I was informed that was not going to happen. I do have the email confirming my order and pictures of the tags on the boxes that are incorrect. I requested they NOT bill my credit card and again was told tuff luck but I had to pay for the bad pizzas even though the manager freely admitted he had made the mistake. YES My credit card was billed. I have used this Papa Johns since it opened and order online frequently. I want my money refunded and think an apology is in order. I look forward to hearing from you.
Hello Timothy Forloine,

Thank you for placing your Papa John's pizza order via our Online Ordering service. Please find below, details of your order:

Customer ID: 53549462
Online Order Number: 641823560
Order Type: Carryout
Method of Payment: CASH
Estimated Ready Time: [Approximately 15-25 minutes]

Order Detail:
1 Pan Pepperoni 15.60
Pepperoni
Pan Sauce

1 Large Thin Crust Cheese Pizza 16.80
Pepperoni

Total $32.40

Tax $1.94

Grand Total $34.34

Today is 11/11/2018 and ordered 36.00$ pizza. i was excited to buy the featured cheeseburger pizza to receive a very disappointing pizza with so little hamburger that I couldn't believe that this was the prime ingredient virtually missing the mark. I could count the amount of burger crumbles on one hand. I contacted the store manager and took the pizza back to,prove the sparse non existent burger. He basically said that there was nothing he would do about it, stating that there was burger on it. I think it tasted like it should been called a pickle pizza. Really, this manager was a rude jerk. Until the management changes, I will not be going to this particular store again.

I have a coupon from McEachern High School that I have had for months now, I called to order a pizza but wanted to add topping and the young lady explained that I was unable to add any toping because it was just a free medium cheese pizza only. So then I wanted to order my pizza and pick up when ready, but then it wasn't possible to order the pizza for pick-up. I had to come in and order in person with the coupon, I thought this was ridiculous. So I drive over and wanted an explanation as to why, and asked what if I had just called and ordered the pizza and showed up with the free coupon what would have happen then? So this very rude manager tells me that then I would have been charged the regular price for the pizza and couldn't use the coupon as she's sliding across the floor in a chair, didn't even bother to stand up to tell me she didn't have to take my coupon or put up with me questioning her about her rules with the coupon. This is very upsetting to know just because I had a free pizza coupon, and not a cash paying customer that she refused take my coupon in return for a pizza and talked very nasty and rude. This type of behavior is unexcitable to say the lease that another racial instance where people of color are insulted and talked to rudely, I thought with all the trouble, feedback, and ridicule that Papa Johns have suffered this year that this certainly wouldn't have happened, a rude Caucasian manager treating a African American with such unfriendly customer service it's crazy. So I tell you what anyone of color shouldn't support this place and by all means don't bring a free pizza coupon in, hopefully by now everyone has used there fundraising coupon for the free medium cheese pizza that we did pay money for mind you, it really wasn't free.

Remove review

I placed my order at 4:00pm for one pizza and received a notification that the pizza would take 35-45 minutes and the pizza tracker said that it was on its way for over 30min. At 5:15, 1 hour and 15 minutes after placing my order, I called the Papa Johns store to ask if they were having trouble finding my apartment. The worker on the phone rudely answered and hung up on me. I called again, and the same thing happened. I called a third time and spoke to the same individual who screamed at me over the phone that it was just now being boxed, 1 hour and 15 minutes after my order was placed. The behavior from the worker is unacceptable and it is also unacceptable that the pizza tracker stated that the order was on its way for over 30 minutes and when I called I was told that it was just being boxed - this is false advertising. If this is how your business treats paying customers, I will no longer be ordering from your establishment.

On 9/21 at approximately 6:30pm I stopped at the Papa John's store (#1375) in Derby, KS to pick up a pizza that my wife had ordered about 15-20 minutes beforehand. I had driven from northeast Wichita to Papa John's to pick up the pizza on the way home. I have had prostate surgery (which did not go well and, often, when I drive any kind of distance, as soon as I get out of the truck, I have to use the restroom. (not eventually, but immediately) When I told the young girl at the counter my last name, she told me that the pizza was not ready so I asked if they had a restroom available. She said she was new (no problem there) and would ask. It went through 4 people before she came back and said 'no'. their restroom was not a public restroom but if I needed to use one, there was a Taco Bell down the street.
I left the store and walked about a half of a block to Taco Bell, used the restroom, and came back. When I came back, I asked why they did not post 'no public restroom' on their door and one of the pizza assembly personnel walked up and began to berate me about Kansas state law pertaining to no inside tables so not required to have open restrooms. While this may be true, the fact that his conversation was across the room and in front of 2 other customers was not appreciated. I suggested to him that rather than make an issue about it they should just post it and thus alleviate the entire situation. (I then apologized to the other 2 customers for what the situation had created) Truthfully, this was embarrassing and demeaning to me as a person. I did not want to create a disturbance. I just needed to use a restroom. I told the pizza guy that it was finished and I just wanted my pizza.
After I paid for the pizza and the pizza was still not ready, I asked to speak to the manager. When she came out, she took me outside and told me that I was out of line without asking anything about what had actually taken place. When the pizza was ready, 'she' brought it to me and told me that if I did not leave by the time she counted to 3, she would call the police (and then proceeded to start counting.) I asked her if this was for real and she started dialing her cell phone. I apologized to the new girl for causing such a problem on her first day and left. (The night manager did not give me her name as I had asked, just the store name and the corporate number.)
I am not asking for an apology or free coupons or anything else. That is not the purpose of this email. I owned a successful service business for 17 years and one of the things I learned was that businesses often lose accounts over irritations rather than huge problems and often the irritations are never reported, This incident was rude, demeaning and unnecessary. Please post your policy on restrooms. Most customers are not familiar with state law and don't need to be 'force feed' the particulars and no customer should be threatened on police intervention because they asked to use a restroom or speak to a manager.
My wife and I have ordered from Papa John's at least 1-3 times a month for the past 2-3 years because you are less than a mile away and our grandkids like pizza. That being said, I will never step into any of your stores again because of the way I was treated but I felt that it was only right that you should know. One customer will not break you. However, I'm sure that what happened to me is not unique, especially after I got home and looked up this store's customer rating.
Thank you for taking the time to read this and I hope it will encourage better training and better public communication since you are a public service business.

Regards,
Bob McFarland
316.210.9555

I worked for one of your franchises on Stains Road, Feltham London. The employer was abusive and wasn't adhering to any rules. He paid everyone below minimum wage and would get agressive and verbally abusive every now and then. I left the job as his behavior with staff and customers go unbearable to me and he is now withholding my wages. I contacted the UK head office and made my complaint to someone named Sarah Bridges but they only contacted him once and it didn't result in my wages being paid. I worked very hard for the brand and I think I deserved a better treatment. Out of fruateration and desperation i have had no choice but to leave comment on the glassdoor and I have also emailed money-saving experts and other outlets to make my frustration heard. I hope I get my voice heard as soon as possible

I ordered the attached pizza for my girlfriends kids.
It is a 14 inch
With Canadian bacon, Chicken , green peppers . onions and Black olives.
Look at the toppings that are on it.
You guys should be ashamed of yourselves.
Look there’s like 2 olives on this pizza
No chicken
Barely any of the other toppings.
Seriously 25 bucks
You’re franchisee should be ashamed

I would ike my money back as well as the 5 dollar tip I left.
I’m furious..

Hopefully you respond if not I’ll just go to yelp.

Cockroach in my pizza

Pizza came cold and burnt didn't taste very good. Pap John's is usually are number one choice for pizza

I ordered food to be delivered 03/13 around 9pm. The time for delivery was 42-52 mins. The pizza did not arrive until almost 1130 which I was in bed, had to wake up and get the pizza because it was already paid for. The box was cold to the touch so was the pizza. This is unacceptable and a great inconvenience. Please advise how you as a company plan to compensate me

2/14/18 I called my local papa john's pizza 252-337-7272 to place a pick up order for the Valentine Special heart shaped pizza and the double brownie @6:24pm. A very young lady who was VERY rude answer the phone I told her I wanted the Valentine Special and she replied NO (just as mean and rude as can be NO). I then tried to get her to make me understand why did she tell me no and she replied that there store was NOT doing that Valentine Special. Thought that was really unusual for a franchise not to follow promotions. So I then ask could I get a pizza and a brownie, she being rude ask me to hold once again and return to tell me that they were OUT of brownies so no I could NOT order a pizza and a brownie. At that point I figured if I was to continue she was going to make sure she ruined my pizza so I then said thanks anyway I will take my business else where and she hung up. Hate to say that I had no clue PIZZA HUT was doing the same special at a bit higher cost but I felt safer getting my order from there but I was not going to let that rude disrespectful young lady ruin my Valentine. Hopefully this will be looked into because I do frequent the Papa John (who is my first choice for pizza) in hopes that I don't get her again. Thank you for your time TinaTwine
252-455-5161 I did make a complaint on your fb page

tried to order from Margeret St in Jacksonville Fl. Phone operator so incompetent I became extremely frustrated and canceled order and ordered from pizza hut. If your employees can't even take an order why should I trust them to prepare food for me to eat?

I have refused to support Papa John's and it's efforts over the past 4 years due to the inability of Papa Johns founder John Schnatter to separate his personal, political, and religious beliefs from business. My decision to support a company is based solely from the ability of it's products to align with my needs. His arrogance and divisiveness will always alienate me and my friends that I openly communicate with about Papa Johns (John Schnatter) and it's political/religious/personal stance. There are numerous competitors (California Pizza, Pizza Hut, Domino's and many others) that I frequent and that I will support before I will ever return to Papa Johns and I will surely utilize and encourage social media to voice the same. A good suggestion is to replace John Schnatter from his business model and during the next Financial Call you just might see a upswing in revenue growth?

Oct. 28, 2017 At 5:30 Pm my wife and I entered the Papa Johns in Chambersburg, Pa. to place an order. We ordered 2 Pan Pizza’s and were told that we could only have the 12”. The commercial that was running stated any pan pizza for $10.00, 5 toppings max. We were told that we could have the 12” for $11.00. Once we insisted the price was $10.00 he finally agreed to the $10.00 price but still only the 12”.
We agreed to it since we came from Waynesboro to get Pizza from Papa Johns. Once the order was taken, Elijah the manager was doing all the talking. He told us the order would be ready in 10 minutes. My wife walked next door for about 15 minutes and returned. Ten minutes later the manager comes out and proceeded to inform us that one of our pizzas got lost in the process and it will be another 20 minutes or so before our complete order was done. When asked how one of our pizzas got lost he stated it went out with another persons order. Well that was unacceptable even though he offered a free desert or drinks. We asked for our money back and he quickly handed me cash back. As we reached our car, he ran over to us and stated “You have to give the cash back to me, you paid with a credit card and I’ll have to put it back on the card.” Back inside we go. Never will we step foot in a Papa Johns again! We were really looking forward to eating there since the one in Waynesboro left town. I guess we’re only 2 customers….

For the first time last week i went to your store in Saint John N.B. east side and ordered a donair . the so called donair did not have donair meat and no sauce and np pepp and and i ask for extra sauce i got garlic sauce i ! I was really disappointed beause i was told by my friends i heard such great things about you store . I couldnt eat the donair i still have my receipt . If you didnt make donairs they should of told me that was a wasted fourteen dollars

Your being a sponsor of the NFL .

They are a disgrace to our nation .

As a Viet Nam veteran I and the nation cannot stand by and say nothing .

I will no longer buy your product .

Poor Service!! 9/16/2017 @ approximately 2:30p.m., I ordered a pizza from the Hendersonville, Tn. location (615-824-1000 ), and was told the pizza would arrive in 35 minutes. I went about doing some housework, then outside to mow. I realized that the pizza was taking a long time to get here, and called to inquire. All I could get was, "It is on the way". Finally around 4p.m., and asked to speak to a manager ( 1 1/2 hrs. ). The manager stated that she HAD ordered and sent out a Fresh pizza, and would give me credit on my NEXT order. Next order? Excuse me. Finally, a little before 4:30 ( 2 hrs. ), I observed a young man driving up and down the street. I stopped him, and saw a Papa John's cap pushed high up on top of his head. I asked him if I could help him. He said he was looking for Lot "B". I asked him if he had noticed that all the lots were Numbers and not Letters. I asked to see the address on the box. On the box was clearly printed Lot# 8. The gentlemen apologized for the time...but then went on to say, "It was assigned to an older woman". I did not ask for that. Then I did not receive the 2ltr. Pepsi that was on the order. Wait - - the service got better!! I take the "Fresh" pizza in the house, without the ordered Pepsi - - the pizza was cool. I really wonder if that was the "Fresh" pizza. I called the store and spoke with the General Manager, named Carie. Update: It is now 5:18 p.m., and behold there is a knock on my door. It is a papa john's delivery guy with - - guess what - - a hot fresh pizza and bottle of Pepsi. Guess I was correct. The G.M had told me the first time I spoke with her around 4p.m. that she had ordered me a new fresh pizza. So I was eating a cold pizza at 4:30. By the way: When I called the G.M. asking for a contact number to file a complaint - - I never could get a number from her. She told me that the original order had been given to a elderly lady. I asked her not to be blaming older people, that her delivery guy had already tried that approach. The G.M. then said, "Well, she really is and she is hearing impaired." That is another red flag - - blame the hearing impaired!! I am a 65 year old ex-army tanker, with some hearing loss. You have a G.M. and delivery driver blaming screw ups on an elderly lady ( who is only 56 ), with a hearing problem. Now: I ate a cold pizza, after being told at 4p.m. that a fresh one had been sent out!! At 5:18, a fresh pizza was delivered. Let's blame the elderly lady with a hearing problem!! And oh . . . let's give the customer credit on his NEXT order!!! The G.M., after schooling me about managing people, told me to go online and file a complaint, and that it would be sent back to her. Back to her? Isn't that akin to allowing the robber to investigate his own case? Michael Alexander 615-265-8175