PETCO Complaints Continued... (Page 2)

I wrote them a small check (under $20) for dog food at their local store about a month ago. It was from an account I've had for years and use to pay all my bills, never had any problems before and there was (and still is) more than enough money to cover the check. Last week I was notified by a collection agency that Petco had reported my check as "dishonored" for the reason "unable to locate account". I checked with my bank who said the check had not been declined by them, in fact it was never presented to them for payment and would have been honored if it was (they also gave me a letter to verify this).

I called Petco Customer Service and was transferred to the "Escalation Experts" in Wisconsin who had no explanation for why a perfectly good check was sent to a collection agency without any attempt to cash it or contact me (I'm a member of their "rewards" program and they have my address, phone#, and email address on file). They have not called me back on any of the 4 occasions they promised to, whoever answers always says the person handling my case will get back to me but they never do. Meanwhile, the collection agency/check verification service they use (TRS Recovery/Telecheck) won't approve my checks at ANY of the stores they service, so I can't write checks at grocery stores and other places where I normally shop.

TRS has also previously been fined $3.5 million by the Federal Trade Commission for fraudulent practices, so I'm reluctant to deal with them and just want Petco to admit they screwed up and correct the problem. Clearly they don't care that they caused a major hassle for me and are too stupid and/or dishonest to fix it. I will never shop there again and urge others to avoid them unless you want your finances messed up for absolutely no reason.

I just wanted to say that Annie (unsure of last name) that works at the West Chester, PA Petco is a delight. She is a very nice young lady. She always goes out of her way to be pleasant and helpful. I have many critters of my own, as well as work at a cat hospital. I spend a lot of time popping in and out, and I am always happy to see her smiling face working. My kids agree. :) We are always so quick to complain, so I thought that I would take the time to praise Annie for a job well done for a change. There is also a wonderful young man that works there too!

I bought 5 small tropical fish (tiger/barb) on a Sunday, was treated very well and bought $120.00 worth of equipment (aquarium, rocks, plants, food, drops, etc), I was informed that the fish came with a 15 day guarantee, if they should happen to die to remove them from the tank and place them in a baggy and freeze them until I can return them to the store. This information was informed to me by the fish representative and the check-out clerk . I followed the instructions for tank set-up, water conditioner exactly.

The following day - two fish had died at the end of the day. I returned to the store with the fish. Spoke with the first manager "Manny" who directly told me to speak with someone in the fish department and asked did I bring a water sample? I stated "no" that I wasn't informed to do that/ I proceeded to see "Nick" who apparently is another "Manager" who said "Where is your water sample" I informed him that I wasn't told to bring that in. He asked me didn't I read the back of the receipt - that's why we give you that information. Condescendingly. He proceeded to say he could not sell me any more fish for the fear of me endangering them. I informed him that the three other fish appear to be fine.

He said I could get a refund and that was it. The first manager ran to the back of the store to hide in the dog food department. Both appeared unprofessional and not interested in listening to the customer. I obviously care about the life of the fish or would not have purchased over $100.00 of equipment for $19.00 dollars worth of fish. I proceeded to leave the store and go to Petsmart to find out that most of the information I was given about "Fish Care" was completely conflicting with what I was informed. I was told that the amount of fish for the tank size we purchased was incorrect. I was informed that you only change 10% of the water per week, not 75% of the water once a month and that we should have put water in the tank for five days prior to bringing the fish home to allow the water to settle and be gentler on the fish.

I was not only offended by the was I was treated buy now feel your staff aren't giving quality information about the care of fish or the return policy. I deal with people and customer service in the healthcare industry and have a lot of patience, however when you are treated as if you are stupid and cannot read a receipt or follow directions, you DO NOT want to shop in that store. Please follow up with your employees to improve customer service and learn how to treat customers with the attention they deserve to keep your store in business. Also, by the way - when I called back to get the customer service number, "Nick's" attitude changed tremendously and was very apologetic.

Purchased 2 cat scratchers online did not receive them, called the store 2 days ago. They have not left the warehouse yet, cancelled order said it would take 7-10 days for a refund. Called customer service today and asked to speak to a supervisor none available. Called PETCO corporate HQ back several times same scripted response all foreign operators hardly could understand their English.Said a supervisor will call me back. Where in this world do you purchase a product, not receive it, cancel order and not immediately receive a refund?

I am a Veteran with a Service Animal. I went to the store in Kyle, Texas, and could not find an employee available to help me. At first, I actually thought that there were no employees in the store at all, then I found the entire group chatting away in a far corner of the store. Even as I walked up on the chatting group, I was completely ignored. Now, I had to go to Pet Smart to get a helpful employee. Now, I hear about PETCO disrespecting another Veteran with a Service Animal, by not allowing him into the grooming area? They may soon loose my, and others patronage.

I ordered 360.00 worth of aquarium supplies from PETCO.com including a 40 gallon SeaClear aquarium. All items were in-stock and "usually ships next business day." I decided within about 10 minutes of placing the order that I wanted to upgrade the shipping to next day so I started a chat with someone online. This was late Thursday evening. I was told that because it was so late that the soonest "next day" would happen would be Tuesday. I understood that and decided to wait figuring I'd probably have my stuff on Wednesday.

Sure enough, I received an e-mail saying my things would be delivered by UPS on Wednesday. Everything that is except the most important part, the AQUARIUM!! Customer service says it's impossible to upgrade just the aquarium to next day because it's already in progress. Of course, they have my money so why do they need to be in a hurry? I will never do business with PETCO again. I have contacted customer service 4 days in a row and have received as many different answers. How is this possible or even legal?

PETCO recently awarded the NYC ACC SHELTERS a 500G donation. I hope your making sure this money goes towards helping the animals. They need new shelters in the Bronx and Queens. This shelter is very dishonest and is killing healthy adoptable easily treatable animals including kittens and puppies everyday! They lie and deceive the public and push their propaganda to make themselves look good. The truth of the matter is that they are a monster killing machine, they even kill despite the animal having a rescue!

It shocks me that you are supporting them, this money will not go to benefit the animals!! I have first-hand experiences and proof that they are a slaughter house for the cities homeless and abandoned animals! Their live release rates have gone up but the animals are leaving the facilities on their death bed (from their disease infested facilities) the rescues and the public are footing the vet bills nursing these animals back to health while the NYC ACC does nothing but take all the credit for their LRR going up.

I use to enjoy going to Petco in Fairbanks AK, with my pup we came in weekly, went in last night to buy a new fish tank and more fish and find out about signing my puppy for puppy class but last two customers service encounters I've had with an older lady named Pamela (Pam) working in the aquatics department have been ridiculous.

And last night topped it off 4-19-16 she proceeded to get loud with me when I told her she had horrible customer service (she proved my point with the yelling) I told her you did the same thing to me a few days ago like if I'm bothering you to get me some fish she yelled some more. Maybe a few extra customer service trainings would do her well.

And FYI you are there for the customer, I'm not there to know anything about you, she also decided to tell me I don't know anything about her life.... Um I don't care (she's like I know you don't care it shows) hello who says that to a customer? I'm here to buy fish and that's all I was waiting for when you ignored me for the Umpteenth time. I will never shop petco in Fairbanks again. Also the fish I bought Saturday died so I wanted to ask about that! She is possibly the worst employee I've ever encountered.

The Niagara Falls location has terrible customer service. They are NEVER available for a simple service such as a nail clipping that takes less than 5 minutes so we have to drive all the way out to Amherst. The last time we called they said an appointment for a bath and nail clipping would be 3 weeks away. Either they need to hire more workers or the ones they have don't know what they are doing. Thank god for the Amherst store. They are very friendly and always make time for the pets!

I recently visited the Petco in Andorra to purchase a few items for my dog. When I went into the store I was greeted by a woman who was the manager at the time. She seemed like she was all over the place. Completely neurotic and maybe even high. She spoke over me when I had a few questions about a certain food. I stopped talking and walked out. I will not be back!

An employee at petco grooming her name is jasmine was being very mean and rough with a small yorkie. The yorkie was in obvious distress and whining and yelping loudly as she cut its nail. She kept yelling at it and made it bleed twice. She pulled its legs harshly when it attempted to bite her for her own mistakes. This lady is very unsympathetic towards animals and after witnessing this I am scared to take my own dog here. I don't agree with this harsh treatment of animals as it leaves them traumatized and afraid of grooming. This occurred at the petco on Colonnade drive in State College PA.

Went to get our prescription diet food for our cat like we do at least every week among other items purchased. Our coupon printed from the hills petco website wouldn't scan with the hand scanner so the manager looked at our coupon and accused my boyfriend and I of "duplicating coupons", took it into the office- came out and said he couldn't use the coupon but gave us a store credit. A week and a half later I am so outraged.

I received a damaged order and have no way to return it. The closest store is an hour away and the order is huge 4'x2'. The website won't let me even print the return to store receipt. I have sent numerous inquires and have had no response. Customer service at PETCO is no help. This has been a huge hassle.

I went to the Petco in Fair Oaks, CA at Madison and Hazel to buy two fish. The fish guy told me that people buy too many fish for their tanks and it ruins their tank. I told him I have a 35 gallon with 6 fish. He then just ignored me (after I told him I was there to buy fish) and went on about his business cleaning tanks. I figured he was trying to finish a task so I waited. After 15 minutes of this guy ignoring me I left the store. I have never in my life been treated so poorly. This guy does a great job on maintaining the tanks in that store. Very impressive!!! I bought 2 fish from him about 3 weeks ago and he acted fine. Today he was a total jerk! Is he bi-polar? Did he just want to get his chores done so he can go home?

I would love to return and buy the fish I wanted (which were $9 a piece) but now I feel like I will get a lecture from this guy. I would hate to have to find out when he is off shift so I can get someone that wants to help me. I am truly perplexed. This is the first time I have ever had a response like that from this guy at Petco. Anyway, employees have no business telling customers how many fish they should have in their tank. If we ask, that is one thing but I really resent being told that "people add too many fish to their tanks" and then being ignored - not served. It's not like these fish and tanks were his personal possessions. Geez. By the way, I am 60 years old and this is the first complaint I have ever filed. I am patient and kind but this was a little beyond me. It is definitely a first and does not promote good customer service.

I have been a custumer of the PETCO North Town location in Reno Nevada since the first day it opened. But yesterday one of the customer service employees was being just gross you have a He/She working at that location and it walked up behind me and ask if I remembered him and winked at me. Then asked if I wanted to go for a spin with a real lady. I almost hit him when he said that. My daughter was with me and was asking what he meant by that. And another thing. He has breasts and a beard. Sorry but if that's the way you are going to display your store and employees are going to treat costumers then I'm going to have to go somewhere else.

I saw a Russian tortoise greens (kale) yellow and dried up. I spoke to an associate he said oh they got that way since the morning, plus the animal was not on proper substrate. The tortoise wasn't moving and had his head stretched out with his eyes closed. When I brought that up to the associate he said oh a few customers mentioned that. When I read up on the Russian tortoise it turns out most of them are taken from the wild. If petco or petsmart want to sell these animals take proper care of them. I worked with many wild animals and reptiles. So I am not unaware of the crap I was being told. I want to buy the animal just to save him. I should have taken a pic but wasn't thinking at the time.

First off I was misquoted a price for 2 huskies for bath/brushing and pick three add ons. Jess quoted 109.00 with my five $ rebate after extensive discuss of add add on. Dropped them off @ 12pm on 3/18/2016 and was called @ 2:22pm to pick them up. Right away she started in on excuses why things were not done on the male husky she stated he didn't like the dryer he acted shady about nail clipping an continued to state how the dog peed and pooped. She never tried to call us about any problem she was having which we had ask her to do. The male is the most laid back dog I have ever seen.

She could of tried a muzzle if she was afraid, she did not. Could have hand dried him I am sure my dog is not the only dog in the world afraid of a dryer. He smells terrible, and my other dog (female) doesn't seemed have been brushed let alone extra brushing. She actually seems to be shedding more. I paid a 141.00 dollars for a dog that stinks and one who is shedding more just because she was washed and not brushed. I know she wasn't brushed because that what happens after bath no brushing chunks fall off. This petco was located @ 22 Denton Plaza, Denton MD 21629.

Went to my local petco in el paso tx i have always shopped at the eastside petsmart but was exited that this new petco opened up down the street. I was there this past Thursday and for some reason cannot shake off how i was treated after spending almost $200 in supplies for the zoo of pets i have at home. My wife was taking a couple of complimentary dog cookies to take home our spoiled pups just to see if they would like them and one of the employees,a heavier set male told me in front of the two woman cashiers, not to mention in a rude tone .."the treat bar is over there so that way you can pay for them" as if i didn't want to purchase them.

Before the cashier gave me to total which was about $200 i told my wife just go get a bag of treats so we can purchase them instead of taking a couple of "complimentary" treats so he wouldn't be upset at us...it was embarrassing that he did this in front of the two woman cashiers, and wife.Not to mention makes me not even want to set foot back in that store just for someone to treat me in a negative way after trying to have a positive experience in this store..so sad..i guess i can go else where because i will def not be shopping there anymore...

Signed up for dog training classes. Signed up in December with flexible start date for January. This was second session of 6 classes we attended. Went to first class and then got a call from the instructor stating she was no longer with petco. Maybe resignation maybe fired. She said call the store to obtain refund for classes. Wife called and spoke to the manager. He kept asking who she was. She continued to tell him her name and they would converse back and forth and she asked.

Do you have another trainer? He said yeah we have Ryan. She said ok how do we continue classes. He said bring in your paperwork. She said that we no longer had sign up paperwork because we had already started classes. He said who is this? Again. She asked if he could look it up in the system and he said he wasn't at work. She said i called the store so how are you not at work? He said who is this again. Really?

Long story round and round. We don't have pink paperwork but shame on petco for firing or allowing trainer to resign and NOT reach out to customers to refund or reintroduce a new trainer. This is totally unacceptable and it starts with manager Jim at highlands ranch Colorado store. Because we have no paperwork and he is too lazy to provide customer service for his operation downsizing we will have to forfeit the money spent on training our pet.

With using a previous store credit gift card today to clear the balance this will be the final dollar that will be spent in this store and likely petco as a company. Many other options.

Told the girl at the Arlington Texas store 11 am feb 9, 2016 at pleasant ridge and little road that I wanted two Platies ... She asked about my tank and I told her it was 30 ty gallons, she asked if I had done this and that to the tank ... I told her my tank was ready, that I had done everything the book said to do, she continued to ask questions.

I told her again my tank was ready , that I had been maintaining a fish tank since before she was born. I am 72 years old. She told me that until she was satisfied about my tank and had decided to sell me fish that she would refuse to sell any fish to me. I left the store and went to Pet Smart an purchased two platies without encountering any kids being rude.

Carrollwood petco grooming- had a 3pm appt for a wash/ear cleaning and nails. They said it will be 2 hours and we will call when ready. At 5 pm when I hadn't heard anything I called and they said it would be 7pm. Furious I went up there to just get her in whatever condition and I was told they hadn't done anything on her. She sat locked in a crate for 2 hours. They went ahead and cut and buffed her nails but still charged me for it. Will never go back. Mistreatment of animals and I always wondered why my dog hated to go to that store when she's fine going to other pet stores. Never shop or Groom there again.

I placed an order for 12 bags of Iams adult hairball food (12/30/15). 10 bags arrived and I was short 2 bags. I called to report and they acknowledged that I was shorted 2 bags. They refused to resend. I have called 3 times and have not yet received the promised refund after over a month. I expect a refund in a timely manner. Included attachment of order number and previous date of complaint as well as today 1/31/16. I emailed customerrelationship@petco.com but they never answered.

On January 17, I placed an order and received a shipping confirmation stating that my Items were shipped. However, when I tried to check my order's status, it says it was an invalid tracking number. Attempted to contact customer service three times and was told i will be receiving my order on Tuesday January 26. Nothing happen on January 26. So contacted Petco again and today, I was told there is nothing they could do about it but refund my money back. what a shame, waited two weeks and no product, instead return my money. Hope some one will do something about this.

On this Sunday I was shopping for some fish. I noticed a girl stomping out of the grooming salon so I decided to watch. She went up to two other managers and proceeded to cuss and I mean the (f) word. I was in shock with the mouth on that female because if I owned a place where children go because of the pets I would fire her on the spot. I don't know if I will shop there cause if they hire and keep people like that what's next? And I don't want to be there when it happens and let me tell you something it will. Oh and by the way her name is Robin cause I heard someone call her.

I went to the Petco store located at 1970 South Roberts Street in Minnesota to buy a big bag of dog food. When I grab the huge bag of food my new Coat That I purchase yesterday Ripped when it got caught with the shelf that had a broken metal piece that was sticking out. I call for the manager & I was told that she was not in. I explained to the associate that my jacket Ripped when it got caught with the metal shelf that should off been replaced because it's metal & it can hurt a child or any other customer.

It took me to Ripped my jacket for them to fixed the shelf. I fill that the Associate didn't even apologized & I should be reimburse for the value of my jacket & since no one seem to care about how upset I was I decided to write to the headquarters & complained about my incident. I will appreciate a response as soon as possible.

Today at the Durham, NC store I was denied the opportunity to purchase goldfish for my daughter as a Christmas present. I was told repeatedly that it was for the "good of the fish" that he could not sell them to me because my brand new 10 gallon tank was not properly prepared (it needed to be on for at least 3 days). I told him I understood that but even if I couldnt put them in the tank I would still like to purchase them (since tomorrow is Christmas) and I would put them in a regular bowl until the tank was ready. Still, he REFUSED to sell me the 15 cent fish because he did not approve of the environment I would be taking them home to.

How insulting! My daughter will not have her fish tomorrow because the self-righteous salesman did not think that I could properly care for some goldfish. I called customer service and another Petco employee stated that the life of the goldfish was a very serious consideration and I should understand that they are just looking out for the well being of the pets. This implies that I am not taking the life of the fish into consideration and AGAIN that is insulting!

I took my dogs to Petco to get their nails trimmed and get a bath and when I picked them up I noticed they were itching a lot. I wasn't sure what to do since we had to take my dog into the vet for surgery. They said he had a lot of fleas so I got some flea medication not thinking I could probably take them back to Petco until my wife had mentioned it. I went to Petco and spoke with the manager, and he said he would give them a flea treatment no cost but could not at that time because we had already given them flea medication he didn't offer any other choices. He was like oh problem he has fleas here is the solution. He wasn't very nice when he went to the computer in the groomers and entered it in there that we would get it for free if they still have it within 30 days.

So today 30 days later i took my dogs back in, and they took the dogs back and printed out the form for me to sign. She said I was getting the flee treatment for free but was going to have to pay for the bath and that's the only option they had was a flea bath. I told her that the manager said it would be free no charge. She seemed reluctant to give me service but then she said fine and crossed off the where the charges was and I signed the paper. The whole experience made me regret that I went back worried because they had already taken my dogs back there they were reluctant on going back which is not normal she said she would call me within about an hour to two hours but they didn't verify my phone number or anything.

I have no problem with your stores or the employees. They are terrific. My problem lies with the "corporate" end of your company and how you make decisions to remove and add new cat food so frequently. I have a cat who has multiple food allergies and is a very picky eater. One of the foods that he can eat and LOVES is Pride by Instinct, Ritzy Rabbit. I typically shopped in your Hartsdale, NY store (right down the street from my job and love the staff there).

But sadly I had to move to the Mount Kisco, NY location (also wonderful staff) due to the Hartsdale location no longer carrying my cat's favorite food. It did not leave the shelves due to unpopularity as there were multiple times that it was sold out due to it's popularity. I was so happy the Mount Kisco store still carried it. Recently I have noticed that it is not being stocked anymore and staff tells me that they worry it too will be discontinued from their shelves. When I ask, why - it is a very popular and sought after brand/flavor, the answer I get is, "corporate makes those decisions and we have no control over what they do".

Well, then - DEAR CORPORATE - Please bring back Instinct by Pride for cats! Cats do not like change and it is not healthy for them to keep changing foods. Why would you remove a big seller from your store and why would you not care about the people and PETS you serve? WE are your "bread-n-butter "- not the pet food companies that fight for and offer you big rewards for a place on your shelf. BRING BACK PRIDE BY INSTINCT FOR CATS! Kitties all over Westchester County will thank you :)

I went to the Marion store and the person who waited on me was very rude. She looked right past me in the fish section and walked away. When she was at the register she didn't greet me or even look at me. Also, the fish tanks looked awful and the birds had no light and the temp was way to low to keep them healthy. This is sad for these poor animals and I hope that PETCO and their executive team reads this complaint and investigates the condition run but the employees at this store.

I bought a tube of the PETCO Natural Enzymatic Toothpaste for Dogs. I am very dissatisfied with it because it is so runny it sinks into the bristles on the toothbrush then runs off before I get to start brushing my dogs teeth.

I recently went into Petco on 10/22/2015 at 4:45pm in Alexandria La 71301 store# (1583) their telephone # is (318) 484-4723 there address is 1438 Macarthur Dr Alexandria, LA 71301 i came in to get a haircut for my Parti-Color Cocker Spaniel he is a healthy 9 weeks old I was told by the groomer i thank her name is Mindy or Mandy that Petco doesn't and her exact words were (Petco doesn't groom puppies what does it look like grooming puppies because they don't sit still). Can someone help me with this issue? I go to Petco all the time i spend money frequently my rewards card is connected as well.

Within a week, I have had a few major problems with PetCo...and it's only getting worse! I ordered a cat tree from Petco's online eBay store. After purchasing it, I noticed that their online website and their Amazon store, had the same item at the same price, but had different shipping times. Both their website and their Amazon store, state that the product would ship out within 48 hours. Their eBay store...2 WEEKS!!!

After reviewing their online website, I went to my local Petco store in Pinellas Park, Florida. I grabbed the items and took them to the register. That's when some snot-nosed brat behind the counter informed me that the stores will not honor the prices that are on the website.

After my bad experience, I called their 800 customer service number to register a complaint. A middle eastern man came on the phone and told me his name was "John" (yeah...right!). After voicing my complaints, he then proceeded to give me excuses as to the different shipping times for the SAME ITEM. When I caught him in his lies, he then stated to me, "Let me educate you on how we do business." Right then, I interrupted him and told him, "No...you don't educate the customer! You make the customer happy! You don't give the customer lame excuses...and you don't talk to customers like they are stupid!" I requested to have a supervisor contact me back.

About 3 hours later, I received a telephone call from another middle eastern person who stated she was a supervisor. I, again, told her my complaints and what the customer service rep stated. Midway through our call, she decided to inform me that the call was being recorded. Also, she started giving me excuses as to shipping times and never addressed the price matching problem between their website and their stores. I was very frustrated with her excuses and I told her that they need to stop thinking that Americans are stupid. I told her that I was contacting Petco's corporate office in the morning and I disconnected the call.

I have noticed that the Petco in Pinellas Park, Florida is a brand new store...but feels very "dirty". They do not carry a wide variety of ANYTHING and their cat department is ridiculously small. From here on out, I will conduct my business with PetSmart. Not only does PetSmart have a larger variety of products, they have cleaner stores, knowledgeable employees and excellent customer service. When I told them of the problem that I had at Petco, they offered me 20% off of the items that I didn't get at Petco. Plus, they informed me that not only will they match their own website prices in store, but they will match ANYONE's website prices on same products that they carry.

In all honesty, Petco states they have been in business since 1965...I really don't see how. Especially with all of the complaints they have, the poor inventory of products they carry in stores, and the way their stores are not cleaned!

I took my Mini Schnauzer in to be groomed. The groomer called me and informed me she would have to shave her instead of dematting her. I told her any other Petco I have taken her to had no problem dematting her. I told her that was fine but I was not happy about it. Within 5 minutes the manager called me and informed me I would have to come pick her up and take her to a Vet and have the matts cut out that they would not touch her. I have never been treated this way at any other Petco. I have spent hundreds of dollars at Petco stores and my dog has never been groomed at any other place. I have used Petco's from Florida to Pennsylvania and have never been treated this way. I took her to a private groomer and she had no problem dematting my dog. I will never spend another Dollar at a Petco store and will recommend my friends go elsewhere to have their dogs groomed and buy their pet care stuff somewhere else. Already 2 of my friends have decided to take their business elsewhere. As far as I'm concerned the groomer is lazy and didn't want to do her job. I will make sure everyone knows Petco groomers don't want to do the job. I will be filing a complaint with the better business bureau and will post my experience on social media. You don't have a 0 in your rating or I would be rating it a -10.

I came to Petco to get my dog vaccinated. When I arrived they did the paper work and then gave my dog a shot of Benedryll since she is 4 lbs. I waited for the next shot and all seemed good. When I returned home I realized that the 1 year supply of worm pills turned into 6 months because they didn't give me the right amount so I called and they sent out. Then I went again to get the last of the shots. I arrived right on time 30 minutes prior to closing at 230 by the time I got to the front of line 240pm the Vet Dr. Furgang said she would not take her because she needed to take a shot of benedryll and to wait 30 minutes before she administered the vaccine.

She then proceeded to take all the other dogs and would not take her. A women walked in with a 4lb or less dog like mine at 2:50pm and the woman asked if she can get a copy of the rabies shot paper that she lost and Dr.Furgang said I can re-give her a rabies shot the girl seemed livid because she couldn't understand why the vet would say such a thing I told her she can call love my pet and get a copy. The vet was willing to take her but not me. When I approached her she totally disregarded me. Since then my dog has a large bald spot where she was vaccinated. I called the office several times in Pompano to get a supervisor and no one has ever returned my call. I also called Petco and reported it they said they would get back to me and still I await. What in the sam hill is going on? I took my dog back to New York where she had her last shots and it was a pleasure working with the right staff. Thank you.

The petco at 2435 N. HWY. 67, Florissant, Mo. 63031 on March 25, 2014 went to pick my dog up from the groomer and when I was in line two more cashers came to check customers out the employee Logan who waited on me while checking me out he stopped waiting on me to wait on his fellow co-workers customer. He wanted to get purchase crickets. I felt this was very rude, he should have finished with me before helping her. The only reason for informing you about this is because I am half blind and need rides to and from Petco and when he rang me out he only rang out the two treats and not the bath and I thought I gave him a $100.00 bill.

So when I got home I was going over my receipt thinking he pocket the $100.00 and not ring up the bath. What happened was he rang up the two treats didn’t ring up the bath and I did only give him $20.00. So I had to find another ride up there and when I arrived at Petco and ask for the manager I talked to the employee told me that she just stepped out, I then ask to speak to another manager she refused to let me talk to him/her and said she would talk to him/her about situation. If a customer wants to talk to a manager they should be able to and not get told by an employee that they can’t. So I ended up paying for the bath and only getting $5.00 for my next purches. It cost me $20.00 just to get up there and back home both times. The clerk who waited on me who wouldn’t let me talk to the manager said to ne that she was sorry it happened but he just needed to wait on another customer and sometimes this happens.

This should not just happen when an employee is checking someone out and is not paying attention to the money transaction. This female employee also said to me awhile back about not tipping the groomers and ask one of the groomers in front of don’t you like getting tips? I got my dog groomed there many times, but the second or third time there the groomer left the leash to close to cage and my dog got a hold of it and chewed part of it off. Since it was the groomers fault she left it there Petco should have given me a new leash, but I had to purchase a new leash and only had been given $5.00 off. I am so disgussed with Petco I would never recommend Petco to anyone.

I went to PETCO to purchace a ferret and a guinea pig for 2 different daughters. I saw that the only cashier was talking with two girls at the counter so I waited and waited and waited to be polite. After 20mins. I said excuse he sir can u get someone to assist me with the animals…he nods and keeps talking and talking to same girls. So I wait another 15 mins and said sir I need someones help still he completely ignores me. I walk around looking for some one else’s help. 2 women’s walked in a side office and shut the door. I waited another 15 mins and finally left with no animals and I was there for about a $400 purchase.

Oh yea and the guy and girls he was talking to kept playing with a snake at the check out counter and I overheard him telling her stories about his own pets. Omg run the stupid store and call the girl when ur off the clock moron. This was Sherman PETCO by the way. Young guy shaved head and tattoos all over. Petco employees get poor reviews in my book if you ask me, they couldn’t help me a paying customer out with a single one of my problems.

I went to Petco in Patchogue, NY. Well being as I am an animal lver-ALL animals I am ALWAYS looking to speak for those who can not speak for themselves! So I went to Petco today (10-10-11) Monday. I was with my 3 yr old daughter. Well I went to purchase a hiding rock or cave for my male Betta. While I was there I saw ALL of these poor Beetas-males and females in these TINY little cups!! I saw one male LAYING on the bottom of this cup. I thought he had given up and passed on. I picked up the TINY cup and the lil guy moved around. Well the freakin water was FILTHY!!!!!!!!

Poop and filth! COME ON!!! This is BS!!! Ok so I went to the ONLY girl in the fish dept I could find. Well she was helping a high maintainence man with kids so I KNEW it would be awhile. So I moved on to see if I could find someone else. Being as it was Columbus day it was quite busy. So I went to pay for my item and then my daughter wanted to look at the cats which are kept in small cages for adoption. They are kept on the wall window of the grooming dept. As my daughter looked at the cats I saw this bitch (sorry) grooming a pug. My mother has a pug so I said to my daughter, “look honey-that dog looks like Frodo” and she looks.

As we looked at this grooming going on (if you would call it that) she was ROUGh to say the LEAST with this dog. Shoving him left and right. Then the poor dog (who seemed PETRIFIED) jumps up with his front paws onto her (obviously to seek comfort-as dogs will do in fear or excitement-and it WAS NOT EXCITEMENT) as this lil dog did this this horror of an employee pushes him/her off of her and yells at the dog “GET OFF ME”!!! and continues to borderline abuse this dog!!! JUST as i had enough my daughter tells me she has to go to the bathroom! Shes newly potty trained and I couldnt put that warning off as it was number 2!!! So we HAD TO GO!!!!

BUT im calling there Tues (tomorrow) and WILL FOLLOW up with the SPCA (like the aspca but for suffolk county-long island). This girl should LOVE dogs if shes working closely with them and caring for them. There are UNSUSPECTING customers out there dropping off their loved ones to get cleaned and groomed and this Bit*h is giving these poor animals a nightmare experience!!! She wasnt wearing a name tag-go figure! But Im not one to let this go. Thought I’d put it out there for anyone who this could help and who will listen! Thanks for reading!! Freakin PETco……..bad choice in names.

Unless they consider them to be a company based soley on making $$$$ on your Pets. Money driven.