Contact PETCO Corporate

I ordered food for my dog and cat on Thursday morning. The site says if I order before 3pm, it would arrive the next day. Great...so I thought. Friday evening, I'm home and my bell rings. I asked "who is it" 4 times, no answer. I get my keys and go out to see who it is and I see a box by the building's front door. My box. I open it, only my dog's food is in it. I call Petco to find out about the rest of the food. I was told by the CSR that it would be delivered Saturday. Ok. Saturday I stayed in the house all day, checked the site and I see a note that the UPS driver made an attempt at 5:24 pm but I wasn't home and it will be dropped off at UPS Access Point. The problem with this info is its INCORRECT because I've been home all day, no one rang my bell or knocked on the door. Lazy UPS service. I called Petco again, spoke to a CSR who said that she would put in the notes for UPS to re-deliver Sunday and they should ring the bell or knock on the door if they are able to get in the building. All day Sunday, nothing. I called Sunday after 6pm to find out UPS does not delivery and they will try again Monday. I'm done with Petco. I requested a refund. Your service was deplorable. I purchase food for my pets and find it upsetting to have to go to out and buy food again when I've already paid for food. You need to speak to UPS drivers on proper delivery protocol.

Mgr: Hannah
Front register: Priscilla
Three (3) days in a row I have called both morning and night trying to reach grooming and customer service and no one answers.
Weds 6/26
Thurs6/27
Fri 6/28
On Friday I called customer service 3 times. Last call someone finally picked up the phone but no greeting...there was no one on the line to speak to me as they set the phone down on counter...I could hear all conversations and transactions for over 15 min. I hung up and called back again. No answer. I again called a second time and Priscilla answered. I asked her for store manager. It was Hannah. I explained to her what happened. She was unapologetic saying store was busy.
I spend a lot of money in your store on professional grooming, high end Orijen dog food, toys, grooming supplies and supplements. You’ve lost me as a customer!
I will be posting reviews online about your poor service plus I’m contacting your orijen supplier because your training is slack. No one has correct info regarding the product.
Cari Ladson

I went in to buy fish. I was shocked at what I saw. The Tanks were Cloudy. And in several tanks Fish Were DEAD. Need less to say
I walked out. I'm not going to buy and have them Dir in a day or so. And I was there for about 15 mins. No one to help me. And I sang even greeted when I walked in. I'm also filling a complaint with Fresno County. Your fish dept. Needs to be SHUT DOWN.

I scheduled an appointment to groom my 15 pound dog. Needless to say that he needed the works since it was over one year without a groom. I let his fur grow in order to develop a style. I arrived at the Rancho San Diego Petco on time. When I got in, the lady said: OH.... he has too much fur.... and I said: this is why I am here. she says: Oh.. I cannot groom him.... He needs to see a vet? I said: see a vet for what? she said: oh because I can hurt him ... I looked at her with misbelief.................. She told me that they had instances of law suit from customers and they no longer would groom dogs with lots of fur..
My thing is that there are two kind of worker: one that works and the other that would like to work but decide not to work! I called another place and they took him without any issue.
Bottom line: stay away from Petco at all cost! I hope they go bankrupt.

I will no longer be going to Petco in Hartsdale NY! they injured all four of my dogs paws this Past Sunday with the clippers also under his right arm. This is ridiculous, I called the store to speak to the manager yet no one is picking up the phone. UNACCEPTABLE

Store 1207, Gig Harbor, WA. Haley has very POOR customer service skills. You offer walk in service but on MULTIPLE occasions I’ve had to walk in for pet services & every time she’s at the counter, she lectures me about making an appointment. I work in Nursing and my schedule is NOT 9-5. Today 6/2/19 I took Roscoe in for Mary to groom him. She ALWAYS does a wonderful job. When she went to the back to get him, I heard Haley tell another male employee that Roscoe is a maniac. She continued to bad mouth my dog. I do NOT appreciate her behavior towards me or my dog. He growled at her ONE time (guess he didn’t like her scent) and she thinks she can talk bad about him. I did mention to Mary that Haley’s rude behavior is not acceptable. I was TOO mad to tell Mart what I had just over heard Haley saying.

Absolutely the worst customer service ever! Many of the Supervisors need to be fired and many of the call representatives. There is a TOTAL disconnect with the Veterinary Team that needs to get Prescription approvals with those Petco staff members on the phone! For an entire week my veterinarian waited for a call or fax to approve the food for my cat. No one made any contact with my veterinarian. They said they sent a fax, but I did not give a fax # & no one called my veterinarian for a fax #. I made numerous calls this week. Today was the worst. I constantly heard ‘it is in progress’ or ‘they are working on it now’ or ‘they were calling my veterinarian in a few minutes’. Nothing was done! Absolute and utter lies by all the staff members. Why should I ever believe them.

Also I totally despise the fact they no longer ship to the US Virgin Islands, even if we agree to pay for the shipping! This needs changed! You need to serve all Americans!

I want to return a prescription medication, Heartguard and the representative said you do not accept prescription medications for a return. I find this unacceptable as the prescription medication has never been opened and is still under the expiration date. At no fault of my own my dog developed whipworm and Heartguard does not protect against this parasite. I would not expect a refund but at least an in-store gift card.
You have a very large company and I am sure you donate medications for those in need. I will no longer visit your store or make any purchases on-line.
Sincerely,
Lynn Wonderling

I had appointment for dog groom at 1:00 May 3rd. Arrived early and was advised it would be 2-3hours before they could start. They had someone call in sick and was working on their dogs. They also advised me my dog would be in a kennel waiting 3 hours. My dog was not waiting that long. It only took an hour and a half both times before. I waited in town for him .They should have called me. I would have came later or reschedule and nit wasted gas ir time I had appointment at 1:00. There was no need for us to come if unable to meet our agreement of 1:00. They both stood there looking dumb founded. I got my dog Teddy and left. Very disrespecting not calling if unable to meet appointment time. I was mad had been waiting 3 days and wasted time and gas. I cut him my self and had never cut hair of dog before. Done good job to.

Rosenberg Petco in Rosenberg Texas was and awful experience Kat the manager and rude. She has helpful didn’t know what she was talking about most of the information she was giving me was completely false if i didn’t know any better i would of got my puppy sick. I really can’t believe they let a incompetent person work around animals. Something needs to be done with her

The product "vita-bug" meal worms by Timberline does not contain the number or the proper size of the meal worms as advertised on the package.
I purchased six containers of worms this morning for the price of $99.64. Four of the containers were suppose to contain 500 giant meal worms, The fifth and six containers were supposed to have 500 large meal worms.

Containers 1-4 were supposed to be giant meal worms for a count of 500 worms per container.
I spent several hours counting, photographing and documenting each and every container because I knew that would be an easy way for the retailer to commit fraud and make a lot of money on the side. Put less worms in and sell more containers, deceiving the public. I was absolutely correct in my analysis:
Container 1-- was suppose to contain 500 count of Giant meal worms. Container only contained 129 count of meal worms. Most were giant, and others were considerably smaller, the size of large meal worms.
Container 2-- was suppose to contain 500 count of giant meal worms. Container only contained 274 giant meal worms and no others.
Container 3-- was suppose to contain 500 count of giant meal worms. Container only contained 147 giant meal worms and no others.
Container 4-- was suppose to contain 500 count of giant meal worms. Container only contained 86 giant meal worms and no others.

Container 5--was supposed to have 500 count of large meal worms, but there were no large meal worms present. The total count was only 333 total count. 2/3 were medium sized meal worms (and the other 1/3 were very small meal worms. There were no large meal worms in this container.

Container 6--was suppose to contain a 500 count of large meal worms. There were no large meal worms. There was a total of 361 worms; 2/3 were medium in size, the other 1/3 were very small meal worms.

I purchased these meal worms today at the Fairfield,CA. store of PETCO off Travis Blvd.
I usually purchase this same product from the PETCO store in Vacaville, Ca. but strongly suspect that they do the same thing.

I want to know who controls the amount of worms that end up in the containers? Is it Timberline Corp. or Petco. I will be submitting my finding s to the state.

Susan Magliano

Was just at the new petco in laurel maryland..the one on cyprus road... the fish tanks were incredibly dirty especially the salt water tanks... one tank had a dead fish being eaten...the glass on the tanks was so dirty in some it was obvious they hadnt been cleaned in a while...( im in the fish hobby so i know the difference ) also was looking at the ferrets and they were living in unkempt conditions...piles of feces eveywhere that they were rolling around in and the smell was horrible... upon walking into the store the smell of urine and feces was almost unbearable...my wife and i do alot of business with petco and are considering never returning to that location

To whom it may concern,
the other day i was at the Independence mo Petco.... i was looking at bearded dragons and i asked too see them when a Manager Whom his name was Tim poorly assisted me. I asked to see multiple and he told me "no, It's either this one are that one." I asked other questions and he was really rude and short with me. If this is how you have your managers treat costumers i want no part of it and this is not the only time this manager has talked down to me im just finally fed up with it. i was a loyal costumer to petco but i have too many interactions with this poorly trained manager "Tim" .. I will be going to pets smart from now on. I deserve better.,

respectfully,
Angel

Ever since Pet land went out of business, Your company ( Pet-Land ) has taken advantage of the situation by increasing prices and than having customer cashiers debate you on that's not true , Very upsetting, here I have at home 3 Dogs, 1 turtle, 2 hamsters, and a parrot. I'm in the process of getting a King German Shepherd. What do you think is my cost on just feeding my Pets , let along, Medical Care, Grooming, love. So it's upsetting to me, When I went to my nearest Petco store, that an item that costed me at Pet land $ 4.49 , cost $6.99 at your store, not fair, not fair at all. A Item Number 000582921 ZMD 7.5Z AQ TRTL A COST $ 4.49 at the formally favorite Pet-Land , Should cost higher at Petco, and also item number 0007083560 ZMD 2.25Z REPTISAF $ 4.49 at your Petco, The cost at Pet-Land was only $ 3.49, Petco is very expensive and takes terribly advantage of it's customers, I for one will now order my weekly order of $ 200 per week of food and pet products online, I had to air out my frustration ,Thank you ,Fred Diaz ,Retired USMC, NYCD

I am a 100% Disabled Veteran. In Oklahoma, a 100% Disabled Veteran is tax exempt. Previously I had ordered my pet meds from Dr. Foster and Smith. Petco took over that company. They have started charging me sales tax on my orders. I contacted them via live chat and was told that I am not exempt from sales tax regardless of whether Dr. Foster and Smith had not charged me sales tax of prior orders. Lara refused to refund the sales tax or allow me to send her a copy of my tax exemption certificate. I then emailed corporate headquarters to complain. They have never responded to my email. I then called the customer service and spoke to Mae. She had me email her a copy of my tax exemption certificate and said she would forward it to the finance office and they would refund the tax. While I had her on the phone, I asked for a confirmation email for when she had my email and forwarded it. She never sent me the confirmation as requested and promised. I then sent another email request for the same information. She still has not responded. I have not opened either order and will not until I have confirmation that I have received the refund of the sales tax which they were not authorized to charge me. If I do not hear from them soon, I will return both prescriptions and file a claim with Pay Pal to refund my payment. They were not authorized to charge me for the sales tax and I refuse to pay it even though they have charged me without my permission. That is fraud. Furthermore, I will more than willingly pay a higher price from another vendor before I let any company take advantage of me and refuse to correspond with me or even make an attempt to resolve the issue.
For your reference, the order number is 8504359757852.
James Bybee
28285 S Big Hollow Rd
Park Hill OK 74451
918/457-5566

We waited 20 minutes for service in the fish department. I walked around the store and did not find any employees aside from the one employee at the checkout. I had to ask the cashier for assistance, and when the request for assistance didn't work, I finally found an employee in dog training whose call for assistance worked 20 minutes later.

I ordered prescription med for my dog 3 weeks ago. My vet never received a prescription request via fax, and they don't call in to place a prescription. I am trying to contact petco the 3rd time in 3 days, and each hold was over 40 minutes!!! There isn't even a way to file a complaint again them on their website! Their customer service is horrible! I will never order prescription drugs from them again!!

I was transitioning my dog to a new food and was waiting for a shipment as the previous food had been discontinued .
I was told as the brand is the same I did NOT have to transition my dog to his new recipe .
I now have a very uncomfortable dog acting as a septic tank overload all around my house. He is 135 lbs.
You can imagine ALL the damage to him and my house.
Petco is a joke . A painful and financial and potentially life threatening NOT joke to my dog.
NEVER AGAIN PETCO!
I may sue.

On April 2 2019 I took my 2 pets to get groomed. I gave Olivia a detailed note as to how short, and other details on Rosco because he's been quick there before so he has anxiety. I picked them up and I examined them both when they got home at which point I wasn't pleased. Boss had excess hair underneath his belly and has a few places of redness which all things consider he wasn't to bad. We had to give them both a bathe today because they were scratching the very same day they were groomed. Rosco on the other had pieces hanging from his nails and they were very sore to touch. She let me know he tried to bite. I am also concerned about how often they change groomers. I been going for 8 years and they are never the same people who don't know my dogs. I sent in a survey on April 3 or 4 and no one has reached out. I am considering finding another groomer because we have had issues in the past with them being nicked to the point of bleeding. If we have a 3 hour widow and they have several dogs all these mistakes should not be taking place. My husband will handle it from this point and he can be reached at 301-659-7755. This was on a Tuesday so they shouldn't have been that busy.

I visited Petco on March 30th to buy a harness for my dog. I visited store 1898 located at 9051 Staples Mill Road in Richmond Virginia . I was waited on by a very nice cashier her name was Caitlyn her cashier number was 106 . While I was waiting in line I noticed a small gray dog in the grooming area being trimmed the. The man training him had dark hair and a beard and all of a sudden the dog let out a cry the groomer stopped, he started again the dog let out another cry. The man stopped and started again and the dog cried once more. By that time everybody started staring but before the man took the dog in the back room away from staring eyes I noticed him holding the sitting dogs tail down flat on the table I couldn't tell but maybe the dog was bleeding by this time. When I was leaving the store a couple outside said the dog had come in with feces on himself. This should have been removed by bathing not by cutting it off . The groomer was cutting around the dogs tender rectum to get the feces off causing the trimmer to cut the dog's skin. This is outrageous. This company needs to install cameras at all four corners of all grooming areas to catch every angle of everything a groomer is doing. Also every groomer should go through extensive training and be monitored continuously. Why does this abuse keeps happening ? Is it because you want to get the dogs and out quickly so the company makes more money faster? As I am typing I have been on my landline with customer service waiting to talk to someone for 30 minutes with Petco and nobody has answered the phone. I called at 11:30 and an agent has come on the line at 12 and we've been talking. She cannot reach anybody in the department that will take care of this issue. She found someone it is now 12:20. Why don't you have people readily available to help customers ? The average person can't wait for 30 minutes to complain about an animal being mistreated. Do not fire this man retrain him it's probably the company's faulty did it in the first place.

I will make this as short as possible. Placed an order on the 16th of March and I won't receive it until April 5th. Do the math how long my dog is without meds totally the fault of Petco. Look into my records and how many times I called. With that I have received no kind of compensation from Petco other that business as usual. I will never deal with Petco again. Low class company

I ordered Meds on the 16th of March and was told they never received approval from my Vet and my vet said they faxed it on the 23rd and then did it again. I called Petco and was told they never received it again so the woman I talked to said that she would email the pharmacy and I would get an answer within 24 to 48 hours. They said my vet could fax them to cancel the order but what would be the chances they would receive that when they didn't receive the fax twice for the order. I finally got confirmation on the 29th and said that it would ship in 5 days. After all that you would think Petco could have rushed this for me or give me some kind of compensation. It will be 20 days my dog will be without meds. Petco is a low class company that I will never deal with again. I have never had this many problems with any company before. 24 to 48 hours to wait for an answer which I never got and I had to again call and then after that I'm told that an additional 5 days for shipping meanwhile my dog has no meds. What a sorry company

I ordered meds for my dog on March 16th. I tracked shipping and there was none. I called Petco and I was told my vet had not faxed the prescription. My vet said they did but they will do it again.Petco still has no knowledge of this fax and my dog still has no meds. I called Petco and was told that an email will be sent to the Pharmacy and that I should hear in 24 to 48 hour which is un acceptable. I will never order from Petco again. I never had this problem with Dr. Foster and Smith. I also confirmed that my vet re-faxed the order and Petco still does not have it. There are some real issues at Petco and when I get my order, there will never be another one. John Petruso

The only reason you get 1 star is because 0 was not an option. My credit card company sent me a new card and I am out of dog food, I get repeat delivery and have for years. I have spent 1 1/2 hours on hold on the phone and then the person that finally comes on doesn't speak English. I pushed 1 for English and get someone that doesn't speak English. Terrible customer service!!!!!

If I could give 0 stars would for sure! Just waited over 4 hours for a vaccine clinic at the Petco in Carrollwood Fl. VEt 2.5 hours late, then another 1.25 hours to speak with the check in person, who then revealed rules and costs never revealed! They wanted me to come back again in a month, after paying up front, to get one of the dogs shots because was 1.5 lbs under their limit. Got all shots same day for years at real vet!!! Waste of time, rude staff, and bait and switch!!!!!!!!!!! Never again!!! Dog still needs shots and spent almost 5 hours trying.

Today, 3/14/2019 I went to have my 3 dogs nails trimmed at the Petco in Antioch. I called ahead to ask if it was a good time to get my dogs, plural; nails trimmed . She said yes and I said when I would arrive. Upon arrival I was told it would be 20 to 3o minutes and that I should have told her I was bringing three. Ok. Thirty minutes later. My dogs are getting a little anxious by now. She was so inept and impatient I had her stop the first one. The second, a 6 lb Chihuahua was squealing , in pain ?, she covered one ear and yelled Jesus. FUCK! She brought him out and said if you're not comfortable with me doing their nails I won't. Mind you, through all this I had kept my cool and was just trying to get it done. I said, " its ok go ahead." She said ,"well you've got your hand on your head "And then she mocked me by putting her hand on her head. That's when I told her, " you know I can hear what you're saying in there." Then she goes into some speech about how she doesn't get paid for nail trims and how this is taking her away from her other dogs. It's not charity . I pay ten dollars each for a trim and I tip. I really don't need to hear about any of that. It had nothing to do with me. I have been there when it didn't take 10 minutes to do all 3. My other 2 are less than 20 lbs. She was just taking out her frustrations on a 71 yr old woman because she's a bully.

I would like to inform PETCO that today Sunday February 10 I had a very bad customer care experience at one of your stores at Westchester Commons in Midlothian, Virginia.

At around 2 pm I went to the store with my 2 young children to purchase a few new pet fish. My son has a bottom fish feeder and he wanted to buy a similar type because it has been very easy to care. When I asked the employee that was working in the pet fish area (I realized later that she was also the store manager) what type of fish would she recommend to purchase, she suggested that I tested my fish tank water before purchasing any new fish, since I mentioned that some died in the past (we have had the fish tank for over 6 years and we had some Beta fish that died). When I asked her again if she could describe or recommend any easy care fish, she repeated the same thing and continued working on what she was working on that area and declined to provide me with any information in regards what type of fish I could purchase or how I could come back with a sample of my water to be tested.

So me and the kids went and figured out on our own what type of fish to get, and when we made our choice, another store employee got the fish for us. When we went to pay for the fish at the cash register, one of the store employees took the price note abruptly out of the employees hand and told her that we were not allowed to purchase the fish. She raised her voice to the employee and mainly to me and told me in a very rude way that I could not buy the fish because I told another employee that all of our fish died and that our fish tank was not treated within 48 hours prior to our purchase. When I asked if this was a new rule or a new policy for customers that wanted to buy new fish, she said that this rule has been always in place and that it is part of the store policy.

That employee and also the store manger who came out again to reiterate the same policy, made me feel very embarrassed and got my child very upset since the fish were taken out of his hands. She thought that we were not prepared to have the new fish but instead of educating us on how to get our tank prepared or how to treat our water before putting our new fish, she decided to strictly and rudely inform us of the store policy and made us look incompetent in front of all the store customers.

I hope the store addresses this issue with that employee and her manager, because that is not how customers like to be treated. I understand the fish buying policy to ensure that customers provide the best care to our pets, but I felt very embarrassed for the way I was treated.

However in our way home, I decided to use this opportunity to discuss with my children what was right and what was wrong to learn and grow from that bad experience. But I am now afraid to go back to that store and deal with that same manager again. I hope PETCO can ensure me that this type of customer care will not happen again, otherwiseI I will not go back to that store.

Thanks.

order for $170 ---no one at petco knows where it is I get a different excuse from them each time I call (4 times)

I signed my puppy up for training classes. The Killlingly CT store cancelled classes and didn’t even notify me. I also bought things and wanted to return them but they couldn’t be bothered saying that they could not be returned due to company policies. I then went out of my way to go to another store and was able to exchange the items for things I needed. In the meanwhile I cannot get my puppy trained without going out of my way. Private classes are not good for me because I am retired and cannot afford them. My puppy is now mean and will not listen to me.

took my poodle in for a trim mellissa worked on him she shaved him almost balled and cut him had to take him to vet for stitches he had 3 put in his leg.he did not get the poodle cut I wanted very dissipointed in her job she should not be in the business. will let others know of this and they will lose business over this.

I wanted to sign my second dog for training through Petco. I had my first dog trained there by a wonderful trainer.
I waited and waited and then walked around the whole store looking for someone to help me. One employee was helping what looked like an injured kid? And the. The only other employee I saw was the cashier who had. A long line of customers. I finally left without any information or contact with an employee.

This is a complaint regarding one of Petco's employees at the Spring Hill, Florida store. Address: 7223 Coastal Blvd, Brooksville, FL 34613
As I walking into Petco today (Saturday July 7th) an employee was standing outside trying to sell something. She said hello and I said hello in response. When she tried to go into her speech on whatever she was selling, I said "No, thank you" and tried to continue to walk into the store. She followed after me yelling "I'm talking here. Hey, you! I am talking!" I walked inside and complained to a manager, who seemed very disinterested. I do not appreciate being yelled at and disrespected as I'm trying to enter the store. If this is how Petco employees are going to treat their clients I will never shop here again.

My daughter received a parakeet with cage and accessories as a Christmas gift from her aunt, within a few days the bird died, we took it back and received another parakeet and again within a few days the bird died. We got books on parakeets PRIOR to her aunt purchasing her one, and we did all that we were told to do, and not do. I called and spoke to a manager, after attempting to get someone on the phone for a few days. I explained the situation, and said it was traumatic for a 10 year old to have 2 pets die in a short time, and the items were "gifted" so I was not looking for a monetary refund, but I would like to return the dead bird with cage (cleaned and disinfected of course) and she said that would not be a problem. We go there the next day, and we are not allowed to return the items, we were allowed to return the dead bird, but not the cage, and were told we were not allowed to purchase anymore animals, she was looking at a guinea pig, which she has had in the past, and took very good care of it. Not only were we made to feel like "killers" we were obviously lied to when the MANAGER we spoke to said we could return the items for store credit and then to insinuate we somehow killed these animals for what pleasure? So now my sister is out $80 and my daughter is without a Christmas present. I am sorry the birds died, and while I do not see how we could have contributed to their death in anyway, as we followed all "rules" of having a parakeet, but to tell me one thing over the phone and then to drive all the way there to be told something else, and then banned from purchasing another animal is pretty lousy. If this was explained to me over the phone, I would have probably still been upset, but not as mad as made to look like a complete idiot and "killer" in the store.

On September 21, 2017, we took our Labradoodle to Petco for grooming - Store #596, 1000 West Valley Parkway, in Escondido, CA. The store was beginning a remodel. About 2-3 weeks after grooming, our dog started feeling ill and bleeding from his urinary tract. We took him to the vet. He was diagnosed with a urinary tract infection and an anal gland abscess. After $1,000 vet bill, he got slightly better with antibiotics, then felt ill again, bled more from his penis. Back to the vet to learn he suffered from an abscess in his prostrate this time. After another nearly $2,000 vet bill, we are headed back Tuesday for another ultrasound, and another $1,000 vet bill. The vet thinks that the bacterial infection was caused by poor hygiene and cleaning methods employed by Petco during grooming. The bacterial infection was spawned by dirty bath water shared by another dog, after our dog's anal glands were expressed then dipped in the tub for bathing. Petco is responsible for our dog's illness.

I bought a kennel that was worth $160 because I needed one that day. I bought another online at petco for a cheaper price to return the $160 later. I went 1 day after the 60 day policy. ONE DAY. I’m a masters student working on my thesis and 2 different jobs. I did not have time to go. Aaron a worker at petco said your return policy was 30 days. Aaron obviously doesn’t know the policy or needs to be retrained. Additionally, the fact that it was one day i was late and I still bought another kennel from your company is completely rude and terrible customer service.

We have been taking our dogs to Petco for grooming for the past several years. I called on a Tuesday evening, 9/5/2017, to make an apt, a gentleman took my name as he said the grooming closed at 6, although the store dn close till 9 pm. the next day a lady called from the grooming salon. she was rude from the outset. she indicated that she needed to let me know that to take my dogs there, it was going to be $15 more per dog because I had been undercharged. I told her we'd been paying the same amount for years. she stated well, then, I'd been getting a real good deal and this was district wide, that they had been undercharging. I told her I'd like to see written proof of this change when I came in, but that it was fine I still needed the dogs groomed. she then told me that I wasn't going to get "Jennifer" either, and she could see from our grooming records that's who usually groomed our dogs, and that I could just take the dogs to bloomingpaws salon or vet clinic as that is where Jennifer went. I told her first, I dk who Jennifer was, that we were not in the habit of asking for any particular groomer, and that secondly, I did not think petco would appreciate her referring her business down the line. I told her she sounded a lot like the person in grooming who had spoken to my stepdaughter recently, quite rudely, and had told her she could not be employed at petco in Bloomington bc she didn't live in Monroe county, Indiana. I told her had there been an ability to sue petco for that discrimination, I would have advised my staff daughter to do so, but that it was not a protected discriminatory basis. she then told me that she did not feel comfortable grooming my dogs and hung up the phone on me.
I called back and spoke with the manager, mark, who said he would look into it and call me back. he did not return the call. I explained to him one of my dogs came from a rescue and that I did not want to disrupt where he was groomed. I told him that even though my stepdaughter was now a groomer, I did not want to disrupt him or upset him by taking him to a different location. I stated, however, I did not want this lady, who's name was Tasha, grooming my dogs. I provided my daytime number, which has voicemail, but I have no missed calls or voicemails from Petco.
This treatment of your customers is very astonishing. Your grooming staff member called me with a clear intention, for reasons unknown, not to groom our dogs. Your manager allowed this treatment and failed to respond after indicating he would do so. He stated two groomers had quit and they were shorthanded. I think you have some serious management and customer service deficiencies in this store that need attention. My dogs have been there for grooming I would say for at least five years and we have not had any issues beyond minor scheduling things. Again, treatment of me by your staff manager was astonishing, and being told to take my dogs to another grooming salon by name was simply incredible.

Thank you.

v/r,

Rita Baldwin Priddy
2406 N. Warren Road
Bloomfield IN 47424
812-350-1459-mobile
812-854-6901 daytime number

I am filing this complaint because of what was just witnessed in the Wheeling petco in wheeling West Virginia. I was just recently in the store browsing around the store when i realized that there was a hamster that was in very bad condition. His eyes clogged shut with puss and his foot was swollen and he was clearly walking with a limp. I am very disappointed by the lack and care for the animal. He was in desperate need for help that the store refused to give him.

I am absolutely disgusted by Petco in Muncy and the way they house, treat and care for their animals. They never used to be this way as far as I can remember. Yesterday during my visit I saw a very sad, matted, and malnourished and neglected female chinchilla hiding in the back of its hut. It was the only one in there, tuffs of hair sticking out of its fur all over, no dust bath visible which is essential for their health, and it was evident it wasn't receiving dust baths due to the condition its fur was in.

Not to mention chinchillas like to climb, need plenty of space to jump around and ledges to sit on and wood to chew. That chinchilla had nothing, surrounded by glass with little holes on top of the cage. It didn't even budge nor really even open its eyes when I made the sounds that chinchillas normally respond to. They wanted $199 for her no less and in that condition!? Ridiculous! Now on to the birds, they were in the worst condition of all. They continue to hang at the top little screens of their small enclosures begging to be let out. Screeching for help. One bird was so scared and so stressed from being in that tiny little cage that she was picking the front of herself (breast ) so bad she was bleeding and she had pink diarrhea like splatter all over the cage walls. She was tattered and looked withered away to nothing, barely any feathers left on her body.

The ferrets and hamsters weren't as bad, but the crabs were killing each other and the fish were crammed together. .some alive swimming with the dead ones.. not even bothering to remove the dead ones for the sake of the little kids coming to look, and its not good for business. I walked out of there nearly in tears. And those poor birds, 700-800 dollars a piece. I know no one will adopt any time soon so they are stuck. They don't even have proper enclosures for these animals. It is absolutely sickening. I am officially boycotting Petco and they will not receive my business again.

I went to get cat litter and wet food. I had a coupon for the wet food. I pulled my cart to the side to see if I had a coupon to load onto my card. The cashier (Dan) walked up. I said politely, "I'm not ready yet, looking for a coupon online". He ignored me, grabbed my cart, rang up the items, and went to the register. I had told him I wasn't ready yet. I walked up to the register and told him, "I was looking for an online coupon". He said very rudely, "Let me see your phone!" My lock screen was on, so I was in the process of clearing it. I was getting irritated that he had snapped at me already. "I told him, never mind the online coupon. I had a coupon for the canned food. Did you use it?". Everything he said was in a very rude tone. "No, I didn't see it."

He sighed loudly and rang it up. My debit card wouldn't work, so he tried to grab it from me. I didn't even ask him to run it, so I tried it again. It worked. The lady in the other line looked at me like she was embarrassed for him being so rude to me. I asked another employee if I could speak to a PETCO customer service manager, the one that was rude to me. I told him, "You were very rude to me." He said, " You were eating your sucker, and moving slow, and your coupon was underneath your can". I told him I wasn't even ready to be rung up and that if I wanted to eat a sucker, that was my business. I told him I wasn't the even in line yet! He was rude to me, then blamed me when I complained.

He was without a doubt, the rudest person I have ever dealt with at any store. If there was another Pet company in my area, I would NEVER shop there again! This isn't the first time I have had someone at the register be rude to me. Some of the employees are very helpful and polite. The rude ones ruin it.

I purchased a second collar at Petco about a week ago made by the company Bond & Co due to my male cat that has been escaping outside. I bought the first one about a month ago and had fallen off of him and got lost. The new collar has been worn a week and has already been falling apart. I bought from the company again because I felt the quality was good and would be comfortable for my cat. Unfortunately, I do not have my receipt but would like a refund or a replacement. My Petco number is 9516659908.

I bought a cat tree from PETCO. It was very cheaply made out of cardboard, with the post holding it up made out of crappy cardboard. I called the PETCO customer service and I spoke with France ID # 7285790. France told me to bring the cat tree to my local PETCO in Snellville, Georgia, and that they would give me a replacement cat tree. So I brought the cat tree to the Snellville, GA PETCO. The Snallville, Ga manager in charge admitted to me that they had promised me a replacement cat tree, but they were not going to replace my crappy PETCO cat tree with another one because they thought I had bought cat food.

This crappy made cat tree had the PETCO name on it. I even tried to nail nails to the posts to try to keep them holding the tree up. The tree fell apart. They blamed the age of the product as to why it failed, claiming they stand behind their products for 90 days. 90 days? Really? Does PETCO expect me to buy a new cat tree every 91 days if it is poorly made? PETCO makes crappy products, lies to their customers, and they do not stand by their products.

I am very disappointed by the discrimination I've experienced while at the PETCO in Austin, TX. I've also witnessed other customers being treated poorly and even employees. The store manager is a prick, he's racist, and sexist. Why is it none of the females or black people being promoted? I did some research on the company and found numerous others stories and encounters about discrimination at PETCO stores, and its very alarming the corporation refuses to do anything about it. There's even an documentary about it!

The Petco in Avon Ohio is the dirtiest store. Understaffed. The cats in cages are never cleaned. I feel so bad for them. You can never find anyone in the store to help you. Only the girl that's at register. She tries put is busy.

I shopped at PetCo in Delafield, Wisconsin, on Wednesday, June 29th, 2016. I was looking for Milk Bone treats, in the small size, but in the larger size box, I did not see any on the shelves, and there wasn't a sales person around, so I picked up a jar of the Minis, Assorted, paid for that purchase and left the store. Later that evening, when I was on my computer, I saw a survey from PetCo, regarding my experience that day. I was truthful in filling it out, and did receive a call back, from "A Manager", who processed that he had 20 years experience in retail, and realized how important customer service was.

He claimed that the product I wanted wasn't out on the shelves, but was back in the stock room. Did I want to have a box set aside? I replied, that I would like two boxes set aside, and would pick them up today, July 3rd. I arrived about 2:00 PM, when the store was very busy. At that time there was only one cashier, but the "Manager" who I had spoken to, over heard my request. He ordered the only other cashier to go to the back, and retrieve my two boxes.
They were not what I had ordered! I drove 25 miles for nothing! When I got home, I did research,. whether Milk Bone actually did make that size, I had seen it somewhere, but perhaps..

I made an appointment to have my dog groomed. When I called, I told the technician that I had an English Springer Spaniel and that he had never been groomed before. I told her that he is 7 yrs. old. She asked if I wanted him shaved or groomed like a show dog. I said not shaved and that I had a picture. She said great! I live over an hour away and was never told that there could be an issue with his grooming. I arrived at 10:05 am the next day. One technician was on the phone, the other was talking to an insurance agent, in the store, about an accident she had with her car. After about 5 minutes, the technician started taking my information and at that time I gave her the picture. I knew then that there was going to be an issue because after looking at the picture, the technician asked how short I wanted him cut. My response was...like the picture.

She insisted that I chose a length from the samples, so I did. Still thinking that she should just use the picture. Then she said that if he gets too stressed, she would have to call and I would need to come back. I said, he would be fine. He just needs to get used to the new environment. I left the store at 10:22 and was called to come back to get him at 10:32. On the phone, I asked what happened. The technician said that he was drooling and had "pooped" and he was too stressed for her to groom him. I asked that she give him a drink and a few minutes and that he would fine. He is healthy, had been to the vet within the past 6 months and has no issues.

She said no, she would not groom him. When I came back I expected to see a very upset dog. He was fine. I asked if he was aggressive and she said, no just drooling. Then, she proceeds to tell me that she ran the clippers down his back. He looks awful. He has a big tuft of fur on his shoulder and nothing is blended from the back to the long fur down the sides. I would think that a trained technician could have worked longer than less than 10 minutes to make my dog more comfortable.

Or, if she thought he was stressed, at least take a minute and fix the mess she created down his back. I wasted my entire morning, wasted gas, and now I will have to use another day to have someone, who actually knows how to work with dogs, fix the mess she made of my dogs coat. I had the feeling that she expected (she was not who I spoke to on the phone) to shave him and did not actually know how to properly groom a Springer. The technician works in the store in DuBois, Pa. Her name is Kerry.

A rescue group, Texas Boston Terrier Rescue , had their van blocking the access to two handicap parking places as well as the access ramp to the sidewalk when my mother, who is disabled and I arrived. The van was off with all of the dogs inside while the " rescue " guys were setting up. I contacted them and they were rude and unapologetic and suggested I should volunteer so they could unload more quickly. There were plenty of regular spaces open at the front of the store. Next time I will contact the police. Your employees could clearly see the van but did not ask them to move it. I was very upset but did not want a confrontation while my mother was present. I have contacted several media sources as well as my contacts on social media. I hope this doesn't reflect your attitude towards the disabled as I would then have to take my business elsewhere.

Grooming associates should not retaliate if question why it took four hour to groom a Schnauzer pet. Retaliation in making me wait to trim the nails of a dog that came after my pet dog who had been there for four hours. I didn't want to wait because I conceived it to be a form of retaliation- so I took my pet and paid at the retail counter. Service should be prompt and service scheduled-appointment should be adhered. Happened on June 18,2016: ref: associate #16: ticket#2413120716: Pals#423404769: store#2413: phone# 956-969-4959.

Employee name"La Vella", was petco cashier located at 3264 Buford Dr. Buford, GA 30519, she was too busy talking to someone look like her co-worker or friends at the moment and totally ignored my presence. I handed out my pal member's card to her, she did not scan the card and continued chatting and giggling with that person. I was just invisible being to her. I patiently reminded her at third time and saying "here is pal card", She finally responded with rude attitude and angry voice that sounds like she got mad because her chitchat was interrupted, she did not even bother to looking at me all.

What made me upset most was she greeted next customer who happened to be caucasian woman with full of smile and kind voice, she took care of that customer immediately without any hesitation. Apparently she did treat the customers in different manner, Being Asian man, I felt direct race discrimination for the first time in my life. A shocking and wrongful incident... my wife was with me at the time, she also felt it same way. After returned from petco, I called my colleague explained the situation and asked if I am being overreacting, they replied that they would inform the manager about what just happened and contact the headquarter officially. Petco should not handle this kind of delicate matters lightly, they should train and educate their employees so that no one ever should be treated this way again.

I took my beagle to Petco on fort couch rd bethel park, pa. I paid $10 to get her nails trimmed. The tips were barely cut off...it appears that she needs her nails cut again. My husband is very angry and will not allow me to return to that store.