Popeyes Complaints Continued... (Page 5)

I like Popeyes. Its a treat to there Friday evening my family and I went to the Popeyes in Sebring Florida, Service was slow and the counter girl
could not handle it. They were out of drumsticks, There was no receipt paper and the tables and drink area needed attention. I hope its better next time.

I am usually a very satisfied Popeyes customer. I frequent the Moorpark Popeyes on Los Angels Avenue. However tonight I decided to try the Fish n Shrimp platter - much to my surprise it was horrible. The small shrimp all had the vein s still intact and it was disgusting. It made me sick . I spent almost 12$
The staff were very nice and friendly - it was the food that sucked and left a bad taste in my mouth . Only thing I enjoyed was the biscuit and the lemonade.
Please if like a full refund .
Amelia Zendejas
805-856-8684

I have a relative near this location. I hate going here for her very seldom I am happy with there service. One out of ten maybe the service was good 4 times. I have complain before to the Manager about the service. Today I went to get 2 specials which is 3.99 for 3 piece and biscuit. I seen it on tv plus my husband went to one last night and he brought home breast leg and thigh. I took my family to 20919 WEST EIGHT MILE ROAD . STORE NUMBER 313 5348733. (5394) . I was told I had to buy a breast for 1.39 AND I said where do that say that cashier said it will be on receipt once you pay. The cahier was tremecia h. THE MANAGER kIERRA tansal said the same thing. the manger said you only can get leg thigh and wing. SO I JUST GOT IT BECAUSE MY REALITIVE WANTED IT AND SHE IS A SENIOR CITIZEN. GO TO HER HOME AND OUR CHICKEN WAS OLD HARD TO EAT AND ALSO THE MILD PIECE LEG BONE WAS BLACK AND CHICKEN SMELL OLD. THEY ARE GIVING OUT OLD CHICKEN. Also I would like some compensation from eating a old piece of smelly leg and stomach pain. I went back and return the chicken. I hope my money return on my card and nothing be stolen off my card. I AM HAVING STOMACH PAIN. mANAGER BEING THERE AWHILE SHE NEED TO BE REPLACED OR GET BETTER EMPLOYEES . HER SHIFT IS ALWAYS THE ONE WITH THE PROBLEM. IF I GO THERE SHE NOT THERE THE CHICKEN IS FRESH. ALSO THE MANAGER BAGGED MY FOOD . SHE GAVE ME THOSE PIECES. Kierra the manager need to be fired. she should be shame of her self to even give me that chicken. Please have a Head SUPERVISOR CALL ME FROM HEAD OFFICE . THANK YOU.

i slipped and caught myself, and hurt my ankle due to the mopped floor, without a wet floor sign out, since then i have had to go to physical therapy and deal with workers comp, no one at the Popeyes corporate office has yet to contact me from 10/26/18.

Popeyes Louisiana Kitchen 1747 S Cherry Ln, Fort Worth, TX 76108 - After a long day at work I go to Popeyes to pick up dinner.. I had my 4 yr old with me..... I placed my order through the drive-thru.. proceed to the window where my order was being put in the bag.. I paid for my food... the girl asked me if I had a smaller bill because she had just gave change for a big bill I told her that was all I had... she tells a hispanic male who was working there she needed change.. he came over to the window gives the girl at the window the change and tells her in spanish if I could not read the f__ckin sign on the window.. Very unprofessional.. i asked her for his name and corporate number.. my food was already packed in the bag and was on the counter... she said she was going to get a pen and paper instead here comes a spanish speaking lady.. asks what the problem was.. I explained ..she was just as rude as he was.. Again very unprofessional..I asked who she was she said GM... I then asked for her name the guys name and corporate number.. She did not want to give me the information I asked for... she got mad and told me to give her the money back and I could leave.. I told her to give me the information and my food.. she told me to wait and walked away.. by the time I knew it White Settlement Police were there..I had my 4 year old crying she was hungry, tired and then having to be treated like I was a criminal.. Police got my food.. by the time I got home my little one had fallen asleep from all the drama that Popeyes employees put us through. I would not even give it the one star but that is what is there... I reported this incident to corporate.. I have also called for follow ups... I have not received a call back.. This happened on Wednesday 12/26/18.

Visited your store on argyle forest Blvd today and they are the rudist most incompetent peplr I have EVER encounter in my 58 years. First they over charged me then got the manager asuured me order was correct. Had 2 orders. Thank God I gave my neighbor with a newborn the closes to being right because after spending 60.00 and using coupons I still did not have enough food to feed 4 adults,nd 2 children . They shorted me on chicken and biscuits. Toake it worse they had 2 large bags with what I did get in them. That did not believe me.and made me hand the bags back in no problem but when they handed them back out they threw them both together and hit me in the chest. I could not move for a moment and then they started yelling for e eryone to hear if this car every leaves. I won't visit Popeyes again and hope you all enjoy my money I know have a bruise on my chest that is really sore

December 31, 2018 I purchased 2 specials for $20 each. One of the pieces of chicken had a bug fried in the chicken. I called the store and the shift manager told me to bring my receipt back and get a refund. I took a picture of the the worm/bug that I will upload. Today, January 1, 2019, I went to get my refund and the store manager refused to give me my refund and told me that she could replace it. At this point, I don't want anymore chicken at the store and possibly no other Popeyes establishment. The store manager acted as like it didn't matter. Had the shift manager told me to bring the rest of our chicken back to the store, I would have. My personal opinion is that the store is not being managed properly. We purchased 2 specials withe 9 pieces of chicken in each box and the majority of the chicken were legs. I don't work for Popeyes but I know when you buy the specials, they mix up the chicken pieces. I am asking that I receive a refund and I would also like for that particular store be inspected by the health department or a food inspector. When I told the store manager that I was going to contact the Corporate Office and the health department, she said "Do what you have to do" Bad customer service and poor management skills.

I called and made a complaint but I am also following up through this online complaint portal as well. I do not want any chicken replaced, I want my money back.

I ordered the 10 pieces of chicken. First of all I waited for over 10 minutes for the chicken.when I got it home there was only one breast no thighs and no wings. My son had a piece that still had blood in it. They sent no biscuits either. I am extremely dissatisfied with the service. This Is the Popeyes next to Penneys strip mall in San Marco's Texas

After spending $60 at your resturant they could not give me change for $100 Bill.

“Nia” was very rude and didn’t even want to give me her full name to file a complaint?

The store number is #11137

And all the other workers were laughing at me!

Hello my name is Daniel Le
I’m writing to let you know I had a bad experience with my first visit to this location in Athens,TX #13013
I tried looking for the phone number on the receipt but no number was listed. No one picks up the phone when I called in. I had to call multiple times. The lady who finally answer just tells me to come back and bring a receipt. I had placed a order during busy lunch hour and had to drive back to complete my order. Rep on phone didn’t apologize for error and was rude. I then go back in-line at the drive through for another 15min and was asked for the receipt and she gives me a back and apologize. I then open the bag and showed her she got the order wrong. She then ask me what I ordered. What is the point of showing my receipt if your just going to throw something in it and not get it right. So in all I wasted well over 30 minutes of my time to get an order. Rude and terrible service is what I see and I don’t think I have seen such service this bad from any other location I’ve been at. Your employees don’t seem to care about your customers time or to the get a order right. I don’t know what else to tell you but I won’t be going to this location again.

Hello my name is Daniel Le
I’m writing to let you know I had a bad experience with my first visit to this location in Athens,TX #13013
I tried looking for the phone number on the receipt but no number was listed. No one picks up the phone when I called in. I had to call multiple times. The lady who finally answer just tells me to come back and bring a receipt. I had placed a order during busy lunch hour and had to drive back to complete my order. Rep on phone didn’t apologize for error and was rude. I then go back in-line at the drive through for another 15min and was asked for the receipt and she gives me a back and apologize. I then open the bag and showed her she got the order wrong. She then ask me what I ordered. What is the point of showing my receipt if your just going to throw something in it and not get it right. So in all I wasted well over 30 minutes of my time to get an order. Rude and terrible service is what I see and I don’t think I have seen such service this bad from any other location I’ve been at. Your employees don’t seem to care about your customers time or to the get a order right. I don’t know what else to tell you but I won’t be going to this location again.

made a complaint last Thursday, about the service on Beacon St. Laurel,Ms. I gave the order info and the name of the gil that filled my order. I have not received a reply from anyone, I work hard for my money, but when I order something and get home and half of the order is missing, I think something needs to be done

I was in the drive thru with no way to turn around . It was night 7 pm. I asked for 8 piece slicy dark chicken. The female said they did not have dark prepared and it would be 30 min. I said what about a spicy and mild mix so I don't have to wait. She said No u have to weigh in that too. So I said what about a 4 piece dark combo. She then said they only have 1 fryer so the wait is 30 minutes. She said the only pieces they could sell me at that time was a breast a wing and a leg. At that point I was still trying to figure out how I could buy this chicken. So she said something about 4 for 5. When I asked her to explain she yelled out I SAID 30 MINUTES! I told her she didn't have to tell at me. At that point someone else explained about the 1 fryer problem. At that point I am livid because I am stuck. You cannot turn around in that concrete narrow drive thru and people behind. I told the 2nd lady I wished I had known because I am stuck here with no food and I can't go forward or back. The lady said we have signs saying we are down to one fryer. But mind you you it's dark and the only sign you see is when you are in the light ready to order. This Popeyes in Decatur Alabama has been a horrible experience for me today. The worst ever by ANY fast food establishment. This has been going on actually for the last 2 to 3 years. They rarely gey my order correct.. Poor service and you ALWAYS have to wait for an 8 piece dark. That is?what I always order for my children. I work in Huntsville AL and never have any problems with any location there. But in Decatur it is awful. I am a professional woman and I only go there because my children like the flavor but I will NEVER spend another cent there and will tell others on social media as well. The owner does not care about his customers only about the money. I will go to KFC or CHICK Fil A. If i could give 0 STAR that is my true rating. That place is horrible and has been for a while. I'm fed up.

I visit popeyes palatka location 3 to 4 times a week , the customer service at the drive-thru is horrible the young ladies don't no how to talk to the Customers without being Rudd. On 12/13/2018 at 9:25pm i told at the drive-thru that the fryers down being cleaned and that they only had legs(drum sticks) and that i had to take that or nothing. I've seen on numerous occasions when employees come off brake ,go behind the counter and start working without washing their hand. Lately I've been very dissatisfied with the palatka popeyes restaurant and i hear a lots of people complaining about the service that they receives also. I would like to thank you for listening to our complaint about our popeyes restaurant in palatka, and looking forward to a response thanx

I visited Fayetteville Popeyes Store(242 Banks Crossing, Fayetteville, GA 30214) on 11/30/18 at 2:27 p.m.(My order# was 95) to buy some food for me and my family. I placed my order with the Cashier and I ordered your $20.00 special and my two sides were Mash Potatoes. I waited patiently for my food and other customers were placing their orders as well. After sitting for awhile, I start to notice that the two individuals that were working the front counter was giving out food without calling out the order numbers. Rashad, one of the employees that was working the front line called out my same order and the lady that was behind me was standing right there and he gave her my order. I went to the counter and I asked the Manager if they can make my order since Rashad had just given the other customer my order. I was polite, mild manner, and very professional. The Manager asked Rashad why did he give the lady my order and Rashad said that he called out the order and I informed him that he didn't call out the order number, which is usually what the Front line Representative do and that is how everyone know to come and obtain their order. He didn't like what I said and that I called him out on his mistake. He told me that I'm going to get my food, so just wait a minute. I asked him who was he talking too and that I am the customer and I am correct in what I said. He became argumentative and very abrasive, and he threatened me. He told me don't make me come over this counter on you. His colleagues told him to go to the back and he didn't, he continued to go off and be unprofessional. He even went off on his Manager and told him that all of this is his fought because he have him up there working the front line and training the cashier and the guy that was working the front line with him. I found his behavior to be very unprofessional an I have been trying to reach the Area Manager, Latricia Raye and the Director of Operations, Melton 404-766-2727 to place a complaint on Rashad and no one has contacted me back. Not only was your employee disrespectful to me, but Management is unprofessional as well since they don't respond back. I hope my complaint will reach someone that has authority to fire Rashad because he was quite unprofessional and unstable, and he does not represent the Popeyes Brand well at all with the kind of behavior that he exhibited that day. I am a Director myself and if my employees behaved that way, I would have fired them on the spot. He has no control and he seems very unstable. If someone decides to become professional in this organization and address my complaint, I can be reached at 678-544-9292. My family and I will never go back to that location again and as far as I'm concern, with his behavior, the Popeyes in Fayetteville might as be located on Bankhead Highway because that is how he represented the store.

Went to the 26030 Euclid Avenue Euclid Ohio location to find that the dinning room was closed (5:00PM) and the only way to order was through the Drive thru. This location has the worst customer service and racist employees toward white customers. The KFC down the street in the same neighborhood treats the customers like kings and queens. The corporate headquarters must intervene at this location!

I visited store# 3241 in New Castle, De. The management in this location should be addressed. There are many problems here. Todays example was they didn't open until 11:30am. The posted hours are 10:30am to 11:00pm. this has happened more than once. other times they have refused to honor your companies National sales and advertisements. The only constant high light at this store is how hard, and with a very pleasant attitude, the workers assist customers despite the lack of leadership. There are a lot of people in the area who no longer frequent this location because of the problems.

No chicken in the store
Didn’t tell anyone until we had order
Give me the wrong order
And then tell that all they have
I’ll be employees were just laughing and playing
Get home with what they gave
It not good
It’s the store on Tobacco Rd
Augusta Ga # 4425

I found a fingernail in the bottom of my box after having eaten 3 pieces.

I live in Southern Maryland near the Waldorf Maryland location and I frequently visit the store (once every other week) and the service is always poor, the store is dirty and folks are always waiting with only 6 - 8 customers in the store with drive through is backed up to the front of the store. There are times where the manager is in the back with three cashiers in front. Customer service is poor and the cashiers appears to be lost and/or struggle to fill an order. I continue to come back because of the taste of the chicken however its extremely hard watching lazy employees not able to do they're job with customers waiting 20 - 25 minutes for a two piece meal. The service has been bad for years and I'm tired of turning the other cheek. I'm not the only customer in the area with the bad experience.

THIS NEEDS YOUR ATTENTION!!!!!!

I visited your restaurant in Georgetown,Texas. I ordered 2 three piece dinners with 2 extra side items. I spent $17.53.
The chicken was not freshly cooked and it tasted like it was from the previous day. I called back after I got home to speak to a manager but never got a response. I called more than twice but phone kept ringing as if no one was there. I went to your store on 12/5/18. This is very unprofessional and they need some more training. I would like a refund on my order.

I got some chicken cooked smell very bad on December 4, 2018. I called the store on December 5, 2018 and stated I saved some of the chicken for the night before because some had a very foul smell. I took the chicken but the receipt was at home. I came back to restaurant without the receipt. The cashier said I need a receipt. My mother, and husband tasted a piece along with me a piece of their was spoiled. I left the chicken and the store. I told them I was contacting the cooperate office. This is the first time my chicken smell so bad. ( Some pieces.) My telephone number is 803 464 1330 Cell. Thank you.

My complaint is that my lunch hour is from 1:00 p.m. till 2:00 p.m. As I was running late 1:57 p.m. I decided to pick up 4 piece tenders @ Popeye's 924 Bergen Ave., Jersey City, NJ and after I paid I was told that I had to wait 8 minutes for my lunch... nevertheless, I waited 10 min. However, shouldn't the food be ready to go as it was close to 2:00 p.m. that's after the rush. I ended up getting back to work late...it only takes me about 5 minutes from Popeye's to work. I just think it was inconsiderate of the way things were handled. Nonetheless, I still love Popeye's. It isn't going to change my purchasing your meals but I will not run into Popeye's when running late. The service was the PITS...Thanks

I really wish I could put 0 stars. We we're at 1501 Euclid Avenue's Popeyes. My husband n I were sitting inside for maybe 2 to 3 hours jus charging our phone n back up charger also waiting on my mother in law to come by. When she arrived we went through drive thru ordered 4 #6 the tenders. My mother in law parked in parking lot so that we could eat. We noticed we had no dipping sauce my mother in law told my husband to get some literally about 2 to 3 min later I hear yelling my mother in law n I ran out of car. At first all you could see was an employee then as I got closer noticed my husband on the ground too. The employees were kicking n hittingg him in the head too. About 5 min passes they let go my husband gets up then all of a sudden some black dude by entrance grabbed my husband got him to the ground until he was red n couldn't breath the guy says I don't give a fuck I will kill him. I get down start hitting him then kicked him. They both get up my mother in law gets in the black dudes face starts hitting him n she gets hit back in the head. I mean really what kind of employees do you guys at Popeyes hire out of all that my husband goes to jail n all the employees get back to work which is not right the guy hitting him in THE HEAD needs to be in jail too. I want something legally done. The cops didn't do a damn thing didn't give a shit that THE VICTIM WAS GETTING HIT KICKED N CHOKED. Really this whole world needs fixing. I want the people that were hitting n kicking him fired ASAP since nothing was done for my husband I want Justice for him because employees shouldn't place hands on customers n don't they know the saying that the customers are always right.. something better be done. Very upset customer.