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Write for Us Popeyes Complaints Continued... (Page 8)
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I went to the Popeyes located @ 1630 Bushwick Ave. Bklyn NY @ approximately 11:40 am with my mother. We placed the order and inform the lady named faty that we would like the senior citizen discount. The lady went and asked a gentlemen that was wearing a turquoise shirt and she returned back to us telling us that they no longer provide discounts for senior citizens. Not sure if this is correct because last week I went into a Popeyes in Manhattan and the discount was granted. I asked Ms. FATY for the gentlemen name and she refused so I then asked him and he refused.
After standing through all that Ms. faty informs us that it will be about 10 minutes for fries to be done we said okay. Then the gentlemen spoke to her and told her that there is not fries that they had ran out. This was the worst experience I have ever had with Popeyes mind you I have always enjoy their chicken. This store requires a whole new staff. The staff was very unprofessional.
I ordered $5 Box, got back to my office to take lunch and what I expected, as opposed to what I got, was just awful!! The chicken was very hard, very dry and tasteless as if it had been sitting a long while;, I ordered the mild and got the spicy instead, after repeating the order and having it repeated back to me. I could not eat the meal, nor return it to the store because my office is to far away. As a result of this disaster, I will NOT be going back and will tell all of my friends to avoid it like the plague.
My visit to store #11385, 1650 Hwy 71 W, Bastrop, Tx 78602, was pleasant enough and the service was everything I expected, my complaint is the quality of the chicken that was served. The time of visit was 4:o4 PM, and my order # 45, was for one 10-piece mixed spicy and one 10-piece regular chicken. It was a store special of 10-piece mixed for $11.99. My home is approx. 35 miles from the store, so me and five guest were set to dine at 5:30PM, at which time we discovered the chicken was dried out and rather tough, especially the wings and breasts. It was an embarrassment to me as I know how you chicken is supposed to much more moist and tender.
I called the restaurant at 5:38PM, and spoke with (Tomas), who advised it was not his fault since he had just come on duty at 5PM, and the day shift that was responsible but they had all gone. I did complete the satisfaction survey and received code# 05181611385, although it is not my intention to ever grace that particular store again. I have been to the Brookshire, Tx, store many times and always got good quality food.
I was shown at Popeye's in the Macon Ga. Roses Plaza on Shurling Dr. yesterday that racism is alive and well. I haven't eaten Popeye's in a long time and had a taste for some. I had unloaded my equipment at the Dawghouse to play last night so decided to eat at Popeye's in that shopping center. When I went in there were about 4 people at tables and 2 people in front of me. I was the only white person in there which doesn't bother me cause I'm a musician and don't see color, we see people.
The 2 in front of me got their order and and went on about their business and the guy that waited on them walked over to the window to talk to the person there. What few people that were in there walked up to the counter and wanted more tea cause they said the tea on the drink counter was empty. He waited on them and never acknowledged I was even there and went back to bull shitting with the person at the window. Another man had walked up behind me and saw what was going on and I looked at him and said fuck this shit I'll go to KFC. His answer was I don't blame you.
To you at Popeye's in the Roses shopping center, Sir you are a racist bastard and a big part of America's problems. Not sure of the spelling but what I could make out on his name tag was Marquis. KFC was so nice to me I tipped the girl that waited on me $5 and told her how nice she was and to keep it up. Rant over, thanks for listening. I posted this on my facebook page.
In December just before Christmas I drove to Popeye's which is 17.5 miles from my home I wanted to try the new chicken they were advertising on tv. after arriving there at about 10:45 I noticed employees standing out side because store wasn't open yet. should have been open at 10:30 so I went shopping at walmart I went back to the store about 11:20 an they were open so I went in but they had nothing prepared an told me it would be 30 mins. I said no thank you an left.
Now I called to complain to customer service they they were sorry an would take care of the problem. I gave them my info cause they ask how many were in my party an what I normally spend I said 3 people an normally around 20.00 dollars. she said she would take care of problem an to look for something in my mail. I told all my friends how helpful Popeye's was BUT then I wait 3 weeks to receive any thing in the mail an when it did show up I was sent a coupon { 1 coupon } for a 2 piece snack are you freaking kidding me. I have to decline your coupon as if this is all you think of your VALUED customers I will no longer do business with Popeye's an you can rest assured all my friends know how ridiculously cheap Popeye's is.
And your customer service is a joke.
Order # 907107864 .. Ticket #01-8363 Store #2844. On Feb 9, 2016 I ordered $30.00 worth of fried chicken. I questioned the cashier and confirmed the order with her. I paid good money for two 4 pc meals of white meat chicken, extra breast and two sides while confirming the dinners would include two breasts in each meal. When i got home I had a 4 piece dinner white meal with two thighs and two drum sticks AND the second 4 piece dinner with two thighs and two drum sticks! Dark meat was not in my order and was not enjoyed.
I can only surmise that my order was intentionally wrong because I was a take out or the workers did not know the difference in the chicken pieces. To travel from home to the store was not an option because of distance. All of the chicken was pathetically small which is unfortunate because I am a Louisiana resident and had been eating this product for nearly forty years. Popeye's chicken would never had been successful if Al Copeland had started business in this manner. I am disappointed and feel cheated that I cant get a simple order of your menu correct.
I work at the Popeye's in Lebanon, IN. I was at work 11/30/2015 and at around 1:30pm - 2:00pm we were busy and I was trying to make a shrimp Po'boy for a customer and the cashier and manager kept telling me that they needed all kinds of different side items in which I had no problem getting. At one point as I was trying to make the Po'boy the shift supervisor Holly Griffith had said that biscuits needed to be put in the oven so I stopped making the Po'boy and put biscuits in. After I put the biscuits in the cashier had asked if the biscuits had been put in the oven, I then made the statement that yes they had been put in and that I stopped making the Po'boy to put them in. I then had made the statement that I didn't want to feel like a chicken with my head cut off and then the batter fry guy named started going off on me.
He was yelling at me and cussing me out really loud and we had a lobby full of customers. In my opinion he had no right doing that to me whether we had customers in the lobby or not. After I finished with the Po'boy I had asked if I may step outside for a few moments so that I could smoke a cigarette and calm down for about five minutes and she had said yes, so I went outside and when I came back in I was fine. I just wanted to make Popeye's corporate office aware of the situation and what was and had gone on. Thank you for your time and have a great day.
I stopped @ Popeye's #2815 in Austin Texas . I ordered chicken to go my order # was 80. However 3 people who ordered after me were served before me when I brought it to the attention of person serving he told me that it goes by the number and when I told him that he served the numbers after me before me he got mad and said there is churches down the street and then told me to shut the f and take my order and get the f of the store.the store was full of customer's and few left because of attitude of this guy. Never ever going to buy or recommend Popeye's to any one as they don't care about their customer
i eat at the same popeyes 2-3 times per mo. i order the same thing 12pc family meal with two large side 3 pie’s i sent over $30 for this meal
so i exspected good chicken what i got was over cooked dry! chicken and to top it off they for got to give me my extra order of green beans that i payed addional for so when i got home needless to say i was disaponted, and call the store a spoke to sonia the Mgr. at the San Fernando, Ca location she said sorry and to come back i said i just got off work and i live about 5 miles away. Also she remember me because like i said i go in there offten. i not a happy customer!
Popeye’s Chicken located on 6134 Arlington blvd, falls church VA. I am a regular client of this restaurant but yesterday i realize that your customer service has changed so much. Firs of all the cashier named Claudia has a very rude attitude, when i wanted to make an order her head was resting on the cash, i really think that she was so tired to pay me attention. After that I told her my order and she didnt take it!!!, instead of that she started to talk by her phone. When she finally took my order she talked to me in a bad way. She had very nasty attitude. I refuse to go to this location ever again.
I went there 2 weeks ago and when I walked in I found $50 on the floor! Here is what I did. I turned it in to the Mgr who at the time wrote my name down and paperclip the name and phone # to the money. I told her if no one claims it please call me !! She told me she would check surveillance to see if she could find the person.
I go back there today and speak to another Mgr who told me the first Mgr gave it to he and get this she sat the money down and has no recollection as to what happened. But does remember being given the money!!! I told her now I feel as if I have been robbed. I was going to pay it forward and have been robbed of the chance to to so.
I have today contacted Popeye’s Corporate Offices and filed a complaint. I also told the Mgr I spoke with this afternoon I would be contacting the offices to report the incident. So if they are careless enough with $50 what else are that careless about!! I will not be going back there.
I am a regular customer at the Houston, Wallisville location. Today, 9/19/13 I drove through and told the person on the speaker I had three orders and continued to order. After placing my orders I was told I could only make two orders. I pulled up to the window where Patrice attempted to collect the money the way she wanted. I immediately told her how I wanted to pay since I had to put to orders together. In repeating my orders, I noticed she did not have one correct and I told her I want to pay for two certain orders together. Her attitude was very nice nasty, infact she was rude. As she continued to show her attitude, I asked for the money back because the customer should be treated respectfully. I have been a restaurant manager for serveral, infact I hold a BBM along with a Master of Business Management. Patrice seem to be some type of management personell, however with her attitude I can only imagine how the other employees act.
I’d like to start off by saying that the First Popeyes reasturant started in the Parish i was born, raised and still reside in. St Bernard Parish Louisiana. Today i visited a Popeyes in New Orleans Store # 2027. was greeted by a friendly cashier. while standing in line to place my order, the coustmer ahead of me asked for pies. he was told they did not have any.
when another employee responded saying they did have but they weren cooked yet. the coustmer agreed to wait for the pies so the employee proceeded to put the pies on to cook. the cook that was frying the chicken took the pies from her after she dipped them into ine fryer and stuck them into another. she told to the chicken cook ” Yopu Cant cook the Pies in the Spicy Grease” and the Chicken cook replied to her ” Your not the one who has to clean the fryers”.
i was wondering if this is a normal procedure for all stores or is it the lack of concern for producing a quality product? Mr. Al Copeland would have never stood for his store3s or employees purposely producing poor quality when it could be avoided. please do the right thing and Make our home town remain pround to be the founders of the greatest fried chicken that ever was and hopefully will continue to remain for a long time.
If you want to be treated with disrespect and no diginity, then work for Popeye’s Restaurant, Managers at Popeye’s are very rude and disrespectful, they treat their employees like crap, a cheap company that work you like a slave, treat you like crap and offer no benefit to regular employees, shift managers work like slaves and make little money and are treated with no respect with little benefits so if you value your dignity, look for another company to work for. That’s my opinion on working at Popeye’s, and why you shouldn’t work their ever no matter what. Like I said, if you want to be treated with disrespect and no diginity, then work for Popeye’s Restaurant!
I went to Popeye’s last week for dinner and was disgusted that the service crew cleaner very unhygienic. My colleges and I purchased meals from Popeye’s chicken in Cathay, tables was unclean when I was about to sit, I noticed the chair and table had tomato stain and oily stain on it, I wave at a bum Chinese service cleaner with brown long hair sticking out form his jockey cap and he noticed, but he was chatting with another service girl and pretend not to see us, After waving for sometimes, he approach us with a glum look on his face and mumble in Chinese, if you don’t like the service here your all can go elsewhere and when he clean our table by using those left over tissue papers.
If Popeye’s chicken going to run a business as fast food then you should have decent people to handle the jobs. My colleges and I will never go there again and I will let all of my colleges know as well.
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