Qatar Airways Complaints Continued... (Page 2)

I have tried and failed on 2 occasions to contact Qatar Airways corporate office and did not get any response from QR on 2 issues: My daughter's damaged suitcase in April 2015 - photos emails and chase emails sent. My QR FF card number is never accepted in online bookings and has therefore not registered my flights nor as a consequence given me any points.

I am Dr Elian Raphael, I was on my way back from Sofia yesterday date 04/10l2015 to doha, we arrived at 22:00. My ticket number was 1572350900405, and my seat number was 17A. After i took the bus I remembered that I forget my jacket, it is a red jacket brand Ferrari, as soon as I arrived to the ground,I went to the ground employee to ask her if she can request my jacket. Her name was Melanie Joy Darad, she answered that nothing can be done and I have to catch my connection to Abu Dhabi ,and it was at time 23:55 ,she was so rude and she was talking with careless. I told her that there is enough time and at least try to bring it from the airplane,so she said she will call someone,and she went from her desk.

After 10 minutes she came back and she told to wait around 30 minutes, after that I checked again with her and her answer was that she found nothing. I asked to see her manager, name Margaret Omondi, the same answer was that they can do nothing. I asked them at least you can take my contacts number ,may be you will find it,their answer was no need. It cant be found, may be a passenger took it. May be it is true but what is annoying that she didn't do any reaction or at least try to help especially that it is a jacket with a cost of 1000 Dh. I don't know if it is an acceptable behavior from your employee, and I can assure you that it is going to be the last airways I use in my life .

Hope I can have a reply soon.

Thanks.

I had booked a flight from London to Islamabad. My flight from London was on the 1/04/2015 at 15.05, and I had a change from Doha. When I got off at Islamabad my suitcase had not arrived, so I made a complaint. The person had said that he would find out and call me. As I am here in Islamabad with my in-laws, and would like someone to look into this, I would be grateful if someone would look into this. All my very important documents, and other things as well, were in my luggage and I am in need of those documents ASAP!

I was in flight from Riyadh to Doha then Algeri on March 22 2015 QR 1167. Unfortunately due to weather problem the flight diverted to Bahrain stayed in the air craft for 5:30 hours then finally left to Doha. In Doha we missed our flight to Algeria and we tried very hard with Qatar air to provide accommodation to flay the next day to Algeria. Qatar air failed to provide such a accommodation, and we had to do it on our own. My question to you can I provide you with full documentation of the expense so I can be reimbursed for it.

I bought a first class ticket to travel from Doha to Alexandria (Bourg Al-Arab) last year on 1st June 2014, and return from Alexandria (Bourg Al-Arab)to Doha on 15th August 2014. Ticket Number is [157-2341893586] and Booking Reference [54UWTX]. For some reason, that is to attend a conference in Tunisia, I canceled the reservation from Doha on 1st June, and I travelled from Tunisia to Alexandria using another airline. On my journey back to Doha, I approached Qatar Airways in Alexandria ( located at Hilton Green Plaza Hotel- Tel: 00203 4204033). I showed them my ticket no.[157-2341893586] and they booked a seat for me on 15th August 2014 with new Booking Reference[ Y4UG66].

My complaint is this: I went to Qatar Airways Office at (Recreation Center, Qatar Foundation wherefrom I bought the ticket) asking for either reactivating the part of my ticket which I have not used or refunding me of this part. I got a negative reply; You cannot get either one! I contacted the main office in Doha and I got same reply because they say that I travelled out of journey sequence! Now if this is true why they made for me a new booking reference from Alexandria by same ticket? Whey they did not advise me to get a refund of the ticket ( the ticket is good for one year)and pay for a new ticket for the return journey? How this can happen while I followed all normal procedures: Paying a 1st class ticket in cash- Cancelling the outward journey in advance and asking your office in Alexandria before getting the new booking Whether or not my ticket can be used?

Dear Sir/Ma, Complaints - Menu Served. The MD of my company travelled on Qatar Airlines from Lagos, Nigeria to Guangzhou, China on Wednesday, 25th February, 2015. She returned from there to Lagos, Nigeria as shown below: On this last trip to Lagos, Nigeria she was served a menu - a menu that looks like spaghetti and this gave her a very long, frustrating problem. She developed rashes on her skin and this disturbed her for days. Please we need to know the type of food served and why it gave her so much health issues. She had to go to the hospital and was given medication before this subsided. We had held Qatar Airways in high esteem and this type of problem is unexpected and this is a source of worry. I hope your Airline will attend to this and reply this message. I look forward to your prompt reply.

I was told that I could stop over in Doha for one night on my way back to London provided I leave within 24 hours and one change is free Now they tell me that They don't have seats in my category to be able to do this being busy period. I have no way of knowing in the absence of transparency if it is true It seems they want to not convert my seat into another category for me to utilize the facilities they dangled in front of me when I bought the ticket
This makes a mockery of the provisions stated a no one can use them s the airlines are always busy.

This is to bring you in notice that there is a person who is working as a (ATS) or a (Flight Parking Executive) on a International airport. Who is only 6th standard pass and he have submitted Graduate fake certificate's. and that also of a fake University, He mean to say that he had bribe 10.000/- Q'Rival to One of a big officer who interviewed him and a senior of officer too, Please look in to this matter. As a well qualified and a needy person are left behind. The accused Name is : IBRAHIM MOHAMMED ALI SARGURUH. (2) OLD Passport no :B2910418. (3) Date of issue: 19/10/2000. (4) Date of expiry : 18/10/2010. (5) Indian

I missed flight QR 582(gate 10) on 1 December 2012 from Doha to Cape Town,because of late departure from Heathrow.They rebooked me for the next day on QR 584 from Doha to Johannesburg. They arranged with South African Airways for me for a flight to Cape Town.South African Airways charged me R250.00 for my extra bag. They tell me to ask you to refund me the R250.00,because there policy differs from Qatar airways and i was only aloud 1 bag.Can you please refund me for the baggage I am also very dissapointed the way the ground staff at Johannesburg airport treat me when i get there. They told me that Qatar airways did not make proper arrangements with them.

We were travelling from Bali to Singapore on 30th of May 2013. We have requsted for vegetarian meals. According to our religion Jainism we cant touch non vegetarian food. We had requsted all the way vegetarian food. They gave us non vegetarian food. on the food it was written veg meals. My wife saw the food and doubted and told me something is fishy. But I told her that how can . This airline is no one in the world can,t make this kind of grave mistake and i eat one spoon of the food. since my wife was insisting we called the aircrew. one punjabi girl came and refused to accept that by mistake they gave us wrong food. still they were telling no it is correct food.

But since my wife did not eat anything we called the supervisor. Mr Gaurav Sharma flight supervisor that day came and told us oh it is a grave mistake. He told us that yes it was non vegetarian food and apologised to us. We told us we take this grave mistake seriously. As i have eaten the food i am feeling guilty of that. It has caused me lot pain and depression. Gaurav told us that he will take this complain to the higher authority and within 2 weeks we will get the reply. He given us surity that the action will be taken

Very sorry say today after 3 months we have not got any reply. We did not expect this kind of behaviour from the airline which is top airline in the world. We want to take this matter to media if we dont receive any reply asap. We need earnest rteply so that we in future take the same airline and appreciate the action. Waiting for an early and urgent reply.

I purchased a ticket travelling from Barcelona to Melbourne with Qatar airways because of their supposedly good reputation. I bought it at a considerablely higher cost than normal solely because of the 1 hour transfer waiting time at Doha. The flight left Barcelona one hour late which resulted in me missing the transfer at Doha. Knowing that the flight was arriving late, I asked the flight attendents for advice. They showed no interest in helping me and reluctantly told me to ask for advice once we landed. Once landed, I ran straight to the departure gate for the Doha- Melbourne leg only to see the gate had closed 10 minutes previously.

An airport security guard directed me to the Qatar Airways transfer desk, where I waited 4 hours until I was allocated a hotel room where subsequently there were major construction works going on right outside my room. Needless to say I did not sleep. When I purshased the ticket I reserved an emergency exit seat for the Doha-Melbourne leg because of the 13 hour flight duration. But when I was allocated a seat the following day for the replacement flight I was given a normal seat without extra leg room.

What´s more I was seated along side a man who was drunk even before the plane had taken off. It was visibly clear the man was drunk but the flight attendents continued to serve him alcohol whenever he requested it.. After seven hours he was so drunk he laid down on the floor between the rows literally beneath my feet for the remaining five hours. When I directed this to the attention of the flight attendents they did absolutely nothing. Not only was this the worst flight I have ever experienced it also resulted in me missing xmas day with my family, which was terribly upsetting. I hope to receive an immediate response from Qatar Airways informing me on how I am to be compensated for this maltreatment and totally unprofessional service. If I don´t recieve an immediate response with suitable compensation I will leave the manner in the hands of my lawyers.

I got to fly on QR from London to Doha on flight 012 on Sep. 21, 2012. During the flight whenever my neighber seat asked for bear the crew gave a complete can or bottle and a glass to fill three or more times. For me I requested coke so the crew gave me only a glass filled with less than 100 ml. I asked the crew member whom I doubt she could understand english, which is more expensive a can of coke or bear? And why is the discrimination in treatment of passengers giving or debriving their orders. Surprosingly the crew replied that she has frank instructions to do so! I did not want to make an issue during the flight and I have all the right not to tolerate stupidity.... And i here by questioning QA authorities "are you supporting your cabin crew discrimintivey treat" and why not the reverse happenning although this later has so many reasons to support economically, behaviourwise and with good rational. Thank you toleraing me and my tough upraisal.

Hi, personnel staff manager ; As aug 27/13 6:00pm we went through the check in at Khartoum Air Port we have been faced by computer sys failure we stood in line for more than 2:30 with my wife & all my kids waiting to get boarding passes for sure caused flight delays , the special meal for my son Muneeb whom is suffering from severe allergies reaction to nuts, eggs & milk wasn't provided becaused of the computer failure even though services on the plane was great. Arriving in Doha again iwas business class passenger 45 mins waiting at the transfer desk helpless trying to reunite with my family which I've lost for more than 2 hours asking some info to the ground staff without any answers most of the times and getting help from passengers unfortunately . Finally we ended up at the arrival terminal sitting & waiting more than an hour to get in & go to a hotel , 5:00 am we've checked into our rooms & also ireally had to be fair for all the staff in Safir Hotel they re indeed took care of us & we really thanks full to all of them again.

Boarding to flight 927 to Montreal again the mystery started my children they had to line up I've asked one the staff they have the priority to board first totally ignored me as well as my self to be gone through the long line as business class passenger which is really made upset again after we've arrived in Montreal we missed our flight to Ottawa one bag made to ottawa one carry on lost the rest 4 totally been damaged they couldn't get us in any flight to Ottawa & after long argument & hot disscussion funny decision was made to be taken by bus to Ottawa & reached home 1:00 am next day, &again we give the best credit to all qatar flight 927 staff for their excellent services. As a lot of passengers know that Qatar airways is one of best airlines & we hope u keep your reputation by reaching top in rank. Best regards.

Qatar Airways flight QR901 Perth to Doha and Flight No QR45 Doha to Manchester

My husband suffers with a bladder problem so, with a delay in take off, he required to use the washroom as soon as the seat belt signs were switched off. When this time came he got up but when he went to go in the washroom a tall blonde flight attendant (name of Anncunna or similar spelling) snapped that he couldn't use it as the seat belt signs hadn't been switched off. He politely pointed out that they had been as he had diligently waited until that happened to which she didn't reply. I had a later experience with this same member of staff when I was stretching my legs, as you are advised to do on aircraft, and she was in the corridor. I squeezed passed and she gave me a look as if to say I was in the way. All the other staff were very pleasant, as they have always been on any airlines we have travelled with in the past. We are pensioners who come from a small Island, the Isle of Man, and who had saved up for a very long time to experience the holiday of a lifetime. A flight like this costs a lot of money and you do not expect to be treated this way by a flight attendant.

Much more serious though was that a jam I was served for breakfast was covered in thick mould. I immediately showed it to the flight attendant (not the one mentioned above as she was serving the other side of the 'plane). She took it away and said her manager would come and see me about it. It was lucky that I noticed as I was watching a film anc could easily have put a knife in the jam and spread it inside the roll without looking at it and that could have had serious consequences if I had eaten it. In the event nobody came to see me about the incident and eventually the flight attendant just came back with a form for me to fill in which I thought was extremely bad customer service when I had been served up covered in mould.
It will be a couple of years away until we save up again but we hope to visit our family again who emigrated to Perth last year so hopefully Qatar can help to redress the balance of a very unpleasant experience by providing a voucher towards some of the cost of a flight in the future. I would be grateful that this is taken as an official complaint and feel it is serious enough to be dealt with by a Manager. Certainly the foods standards agency would be appalled to think a customer was served with jam which was covered in thick mould. I await your reply as soon as practicable.

There are things I’d like to share concerning my last 2 trips with Qatar Airways. 1. Priority boarding when you travel with young children is bullshit in Doha As written in this link: http://www.qatarairways.com/qa/en/travelling-with-children.page passengers travelling with young children or infant get the priority boarding. But what I experienced in Doha is far from that. On June 24 (QR 670), I travelled from Doha to Jakarta with my 1,5 old baby. I didn’t ask for a priority boarding because on 25.09.2011 (Doha-Jakarta trip, QR 81).

I asked for a priority boarding since I was with my sleeping infant, but the crew looked at me as if I was an irritating client who asked for a huge favor. she then asked other passengers if they didn’t mind. Not wanting the same thing to be happened, that time I chose to queue. The female crew which was on duty noticed my presence but didn’t do anything… She, instead gave a priority to an Arabian family (a father, a mother, and 3 kids age around 10, 6 and 3). I looked at her, puzzled. How could she only gave the priority to that family, and ignore a mother (without the husband) travelling alone, carrying a 1,5 yr old baby and a big backpack? (My journey lasted 23 hours in total so I had lots of diapers, baby clothes, baby foods and some toys in my backpack). Is it because I’m not an Arabian?

From my experience being 4 times in Doha, I noticed the Qatar ground crews were nicer and more friendly to Arabian passengers. On August 29 (QR 81), I flew from Doha to Rome, and this time I was with my husband. When it was time for boarding, my baby was crying because he wanted to have some breast milk. My husband asked the crew if we could have the priority boarding so we could get into the plane immediately to breastfeed my baby. Guess what…he didn’t allow us to! Frankly speaking, I really wanted to punch him on the face for his refusal. I ALWAYS got the priority boarding EVERYWHERE IN THE WORLD, but in Doha! So there we were…my husband did the queue for about 30 minutes and I did my best to calm my crying baby.

Bassinet seat problem On August 28, we departed from Jakarta to Rome and we had seat issue for Doha-Rome trip (QR 81). The ground crew in Jakarta told me he couldn’t give me the bassinet seat for the Doha-Rome trip using the computer system in Jakarta. But later in Doha, I could ask the ground crew to get my seat changed. Soon after we arrived in Doha, I went to the information center and they told me to get my seat changed on my gate. Since the gate was closed, we waited for about half an hour and when it opened (for another flight, not for ours) we asked them to change our seat but they said they couldn’t do that since the flight was full. However, they said we could go to the transfer desk and ask them to change the seat.

Not wanting to give up, we went to the transfer desk. It was full of people, and after 40 minutes standing in the line, we finally got our turn. The lady who was working on the extreme right desk that night (it was past midnight, and I feel so stupid for not remembering her name) told us there was nothing she could do since the flight was full. It was unbelievable… That lady was a big fat liar, I should write down our conversation to make it clear how bad the Qatar Airways ground crew in Doha. Me: But how come you didn’t give me the bassinet seat though it was requested months before? The big fat liar: because this flight is full, mam Me: full with what? With adults? Or with infants?

The big fat liar: the bassinet seats are full with infants, mam (bullshit #1) Me: ah ok, (I felt somewhat upset) The big fat liar: But the seat you have now is also a bassinet seat, mam (bullshit #2) Me: Really? But my seat is seat #43, the bassinet seats are in #10 The big fat liar: we also have bassinet seats in the back part of the plane…(bullshit #3) and that is yours, mam Me: (overwhelmed) thank you so much. When we got in the plane, we found out the seat #43 is a regular seat. I asked one of the cabin crews if I could move to the bassinet seat. I also told her if the bassinet seats were all occupied with infants then it was not a problem, but if there were adults sitting there, then the seat should be mine. To make the long story short, several cabin crews were involved, trying to convince us to stay where we were, but how could we sit in a regular seat with an infant on our lap? For a 6 hours flight? We could barely move! And what the use of requesting bassinet seat months before??

I was so pissed off! That was the worst flying experience ever! I got fooled by a big-fat-liar-ground-crew after doing a 40 minutes queue, then I got refused for a priority boarding so I had to queue for another 30 minutes with a crying infant, just to find out that there was nothing that the cabin crew could do to help me to get my bassinet seat. So in the end I told them to just fu*k off because I was sick of them. And suprisingly it worked! After seeing me mad, a cabin crew named Mr.Ashroush (I suppose he was the head of the cabin crew) tried to calm me down and asked the passengers who were sitting in the bassinet seats to switch place. They were unhappy, of course, but we thanked them anyway. And surprise…surprise…..all the bassinet seats (there are 4 bassinets in total) were occupied with ADULTS! My baby was the only infant on board, yet they gave the bassinet seats to adults instead. Requesting the seat was useless, asking them to change the seat politely was useless, you have to show them your anger in order to be respected. What a shame!

Burgundy membership inconsistent policy My husband and I have privilege card and last year we collected 80 Qpoints (on September). I know that you have to collect at least 50 Qpoints to be in the Burgundy level, but we forgot to ask for it, and on January 2012, our Qpoints was 0 again. This year (on august) we also collected 80 Qpoints and yesterday (Sept, 26) my husband’s burgundy card arrived at home. I tweeted Qatar Airways, asking why we didn’t get burgundy membership last year, despite the 80 Qpoint that we collected, but they were useless, they just told me it was automatic and I should send email to Qatar. If they had given us the burgundy membership last year, we could have obtained the burgundy facilities on our previous trips this year.

This is to inform you about my disgust as far as my Qatar Airways flight was concerned.I took my flight QR299 from atq to doha on the 23rd of dec.along with my granddaughter miss.Harnoor Sandhu.I normally travel in British Airways,but i decided to check out this airline as i had heard a lot of praises about Qatar Airways.Unfortunately it did not uphold my expectations.I was disgusted at the amount of alcohal that was being served to the passengers,who were being rowdy after being drunk and were swearing loudely making it akward for the women.

And they were passing rude remarks about the women present there and also about the srewardesses as well, and were swearing at them in their own language which the poor cabin crew did not understand.I fly back to doha from london on the 13th january and to amritsar on the 14th of january on the Qr298 along with my granddaughter.But i am weary and am thinking of upgrading to business class from doha to amritsar.And i do not plan to use Qatar Airways airline again and will recommend others to do the same.

Kindly inform me how much extra it will cost me to do that. I am staying with my son in london.

I made a booking on your website on Sunday the 14th of October 2012, i have paid with credit card as i want to fly from Dubai to Cape town South Africa on the 6th of nov and return the 16th of nov. the payment went off on my account as i recieved a confermation on my mobile. However i never recieved any ticket on my email. I phoned the booking office in dubai on the 14th of oct 2012. They said that they can see the booking has been made and they will send an email to headoffice to send my ticket via email. I then went to work and only checked my emails today, just to find no ticket. I then phoned dubai office again just to find out that my booking has been cancelled.

They then gave me the number for E.COMME, i spoke to Achmed who said that the money has been returned, but i didnt recieve any confermation on my mobile i told him as i am now unable to make any bookings. I have vacation coming up and this is unexceptable as no one send me any email or follow up. And the worst of all the fares has gone up. I dont think any of your other passangers would be happy if they see what ive been through with qatar if i should place this on twitter or facebook regarding the poor service delivery, i feel really upset and feel what you have done is totally unfair and the world should know about this. All i wanted is to be home with my family even if its just for a short period, but i take it that wont happen.

I purchased two business class tickets to travel on 3 March 2013 from Kuwait to Amritsar (India)and come back on 9 March 2013. But at the check-in in Kuwait airport, the officer on the desk informed me that the trip from Doha to Amritsar shall be on economy class since all plane's seats were converted to economy class and I should keep my boardings and ask for refund from Qatar-airways office in Kuwait when I come back. I visited Qatar-airways office in Kuwait on 13 March 2013 presenting to the officer my boarding tickets and telling him what happened. The officer took the boardings and gave me a receipt and informed me that the boardings shall be sent to Doha to calculate the refund and they will contact me as soon as they receive the reply. I thought the office is able to calculate the refund and pay me rightaway, but I was mistaken.

I waited for more than 3 weeks till I received an e-mail dated 4 April 2013 from Qatar-airways headquarters in Doha apologizing for what happened to me and my wife and indicating that as a gesture of goodwill they offer $220 for each passenger in the form of NON-Refundable EMD (Electronic Miscellaneous Document) to be used for Qatar-airways services and valid for one year from the date of issue. Thy did not indicate this is my refund which should be in cash the same way I purchased the tickets, they gave the feeling that this is a compensation due to the flight discomfort to travel on economy class. When I contacted Kuwait office rejecting the EMD copouns and requesting the difference in fare due to the downgrading to be in cash, the officer on phone offered me 50% of the EMD values ($110 for each passenger). This is against the civil aviation laws.

According to the law, I am entitled for a refund of 50% of the tickets price since the trip between Doha and Amritsar is between 1500 and 3000 km (2780 km). If they just offered the fair refund (difference in fare between business class trip and economy class trip for Doha-Amritsar sector, I would accept it). This is my first travel on Qatar-airways. I never expected to have such problem and takes 4 weeks till they respond for my complaint and ignore it is a legal refund case.

I have booked one way air ticket in Qatar airways office at Qatar, for my wife and infant from Chennai to Doha for the date of 28th December 2012. The amount paid via debit card which is 1820 QAR, when i am checking online the prices showing QAR 1164 QAR. I even double checked with the local Qatar airways travels (AKBAR travels) they confirmed for QAR 1700. I again returned to check with Qatar airways people, they dont ready to give any explanation and just repeatdley telling online prices are different , and i called Qatar airways call center where they are answered based on chennai india prices are cheaper we can not match those prices. What i wonder is how it is possible for the same economy class flight two different rates from same Qatar airways. Why dont they tell us take the ticket from chennai.

I had made a booking to travel from Abu Dhabi to Bangalore on 28.11.2012. The flight (QR 131) was enroute via Doha to Bangalore. The scheduled time of departure from Abu Dhabi was at 8.15 pm and I boarded the flight on time and arrived in Doha on time. At Doha Airport, the travel desk Duty Manager – Mr. Clifton-Agent, Airport Service and Mr. Raji informed that the onward flight to Bangalore on 28.11.2012 (flight QR # 226) to Bangalore was delayed and scheduled to depart next day morning (29.11.2012) at 2.00 am. After having a very tedious wait at the general place at the airport, I went to board the flight at the time announced by the Airline. That time Ms. Zsuzaanna- Duty Manager and Ms. Shaimaa-Supervisor informed me and couple of other passengers to keep away from the check-in counter. When I enquired about it, they informed us that, since the destined aircraft to Bangalore is full, I along with 4 other passengers were offloaded, including our luggage.

Further, she asked us to keep away from the main desk and made us to wait at the far end of the check-in counter to ensure that the destined Bangalore flight to travel with ease. Despite our repeated requests as to why we were offloaded, no plausible explanation was provided to us. We had lodged a complaint in writing (complaint form attached) at Doha airport itself. Later on I found (were informed on our persistent insistence) that the idea of off loading was known to the airline staff / Duty staff at Doha airport as soon as we reached from Abu Dhabi.

They concealed this information from us and made us to wait eternally. In fact just before the departure of my flight to Bangalore, there were other flights to various destinations like Chennai, Delhi and Hyderabad. The concerned duty staff could have easily accommodated me/us to some of the Airline to the nearest destinations in India and arrange a connecting flight to Bangalore OR they could have checked with co passengers to take a convenient route if possible, to accommodate us. After having heated exchange of words with the Qatar Airline staff, they agreed to take offloaded passengers to Dubai airport in the morning and made onward booking to Bangalore by Emirates Airlines which was scheduled to depart to Bangalore from Dubai on November 29 at about 1.00 pm. At last we reached Bangalore Airport at about 6 pm on 29.11.2012 by Emirates Airlines.

I would like to draw your attention that I had made this booking on Qatar Airlines due to the known reputation of Qatar Airlines w.r.t the service, being on-time and best airline AND further due to my urgent meeting with my Tax consultant, Doctor’s appointment and coupled with some other business meetings in India. In effect, due to the delay I could not attend any of the scheduled meetings in India and was compelled to cancel the whole programme. Besides, due to the day long waiting in the Doha/Dubai Airport made me sick for the subsequent days. This terrible incident affected me lot with physical discomfort, mental agony. Since I was on business tours/vacation, I could not write to you earlier.

Due to all of the above I have incurred a huge monetary loss to the extent of AED 20,000 to 25,000 (loss of business/physical discomfort/mental agony apart from the loss of holidays and sickness. In view of this, I rightfully claim a compensation of a minimum of AED 20,000/= for reasons mentioned above incurred to me due to this wrong off-loading. I look forward to your positive response at the earliest. FYI, my Privileged Membership number is 414395860 and my contact details are given below. I have attached the Boarding passes, Un-used Boarding pass, Complaint Form.

Mr. Akbar Al- Baker CEO Qatar Airways Doha, Qatar Subject: Complain. Dear sir, With regards ,I am Md. Saydul Islam Mokul , BGD- Passport No : AC1834259, Qatar Airline PNR : “YX17OR. I like to informing you; 19/03/2013 at 6.55 pm my flight was Confirmed from Dhaka To Caracas (CCS) by flight no : QR343. This complaint have to written my self against to the Qatar Airways Security stuff “ Mr. Touhid. Sir, Please kindly note that: This person (Mr. Touhid) seriously force me by his cruelty and exited behave, that why I am going to Caracas? Who issue this visa?

And he says that he have the full authority to cancel anyone Visa & passport any time. Just he avoid to hit me physically but without this all he done by his angry , excited attitude. Several times I am trying to contact with the administration officer of Qatar Airways in Dhaka. But I am Unable to meet there. Sincerely Request you for pay attention of the Whole matter. Also Complain for the bad Attitude of your Airline Stuff. I am really Afset For the behave in the Airport Qatar Airline Desk stuff & for insulted me.

I recently had an extremely upsetting and costly experience with your airline regarding lost luggage. I request compensation from Qatar airways for my losses. On October 10, 2012, I traveled on Flight QR 267 from Kochi to Kuwait. When I reached the baggage claim area, I discovered, after a 40-minute wait, that my luggage was lost. I immediately contacted the baggage claim representative, who assured me that it would be on the next plane. I was told that I would receive compensation within 21 days from the date that you received my complaint. It has been more than 21 days, and I must insist that you reimburse me immediately.

I have been coming to your airport office several times, spent hours filling out claims forms and have made many futile phone calls, but no one can answer my questions or even tell me the status of my claim. I am missing items that cannot be replaced. To add insult to injury, I am faced with obtaining compensation for those items that is far less than they are worth. The reference number of my claim is €œKWIQR19235’’and Tag no. is â€QR 728708”. I am expecting a prompt response and fair amount of compensation considering the poor treatment that I have received. Please call me.

I took a flight from Tbilisi to Sao Paulo with Qatar airways in August and my baggage was damaged. Up to now Qatar airways has not reimbursed anything to me. I am filing a complaint against Qatar on the following grounds. 1) Deny their responsibility. My baggage was damaged and they knew it was their fault so they put a tag “mishandled â€to my luggage. But when I was in the airlines’ office in Sao Paulo, they did not ask me to file a report and did not give me a reference number. Therefore they tried to deny their responsibility. 1) Irresponsive. Qatar airways (Sao Paulo) did not return my emails for 40 days.

Only after I contacted their headquarters, they began to reply to me again. 1) Lying. Qatar airways did not return my emails for 40 days but in their email they lied that they have contacted me several times during the 40 days. 2) (Possibly) open my luggage. In one email someone incautiously mentioned that inside my baggage are ‘cloths and belongs”. I wonder how did they know what are inside my my baggage. Last time I took a flight with Qatar and some valuables inside my baggage was stolen but the lock seemed to be intact. Now I have an answer to this puzzle and I might look into the old case further.

Qatar Air customer service are dishonest. In March 2012, I flew from Paris to Entebbe (Uganda) with via Doha. My luggage was lost in Doha and took 12 days to be finally retrieved and delivered to the airline office in Kampala (Uganda) where I reside. When I opened it, it was sheer chaos and destruction, and half of the content was missing. I was told by the Qatar Air rep in Uganda this should be taken care of, and to file a claim ,which I did immediately. Eight months and many unswered calls and emails later, I now got a letter saying the bag was never weighed upon arrival therefore there is nothing they can do. Nice service.