Contact Qatar Airways Corporate

My wife and I traveled with Qatar airways on 11th December flight QR 909 Sydney to Doha onto London Heathrow. We had one extra Large suitcase. We contacted Qatar Airways on October to purchase this extra luggage, but was told that it was arranged by BA, so we would have to go back to them. We did. They told us the flight was a Qatar flight and we should go back to them. Qatar website would not allow us to do the purchase and save us the 70%. We left it until we got closer to our flight from Sydney. We tried again online, but still the same responses. As we were due to check in 24hours before 10th December, we phoned Qatar airways Sydney and spoke to customer reservations a person called Rohit Raj. We explained we wanted to pay for 1 extra hold luggage. He informed us we could do this online via Qatar airways website. I explained that we had tried this several times, it informed us to go back to BA and then vice versa. So can we do it on the phone with you now. He put us on hold to speak to an adviser. After 5 minutes he came back on the phone to inform us he could Not!! But we could purchase this at the check in desk at the international airport in Sydney. I explained that I would not get my 70% discount. He said we should!!!! On arrival at check in at the airport, we enquired about the extra luggage. The young girl was very very sympathetic, but said he should have helped us purchase this extra luggage on the phone. We would now have to pay the full price of AUD 163:00. We had NO CHOICE!!! She suggested we make a complaint, because we did all the right things and got treated badly by Customer Reservations. They should have let us pay. Our flight details Mr Stanley L Tryner Mrs Julie V Tryner Sydney to Doha Flt No QR909 11/12/2023 and Flt QR 0003 12/12/2023 Doha to London Heathrow. We feel deeply let down that Qatar Customer Reservations should have let us make the 70% saving by purchasing it on the phone that day. Especially after being banded from one website Qatar and BA. Neither one allowing us to make the purchase.
Mr S L & Mrs J V Tryner

Subject: Urgent Complaint Regarding Denied Travel

Dear Qatar Airways Customer Service,

I am writing to express my frustration regarding an incident that occurred during my recent attempt to travel with Qatar Airways.
On November 1st, I had a confirmed reservation for flight (Flight Number) departing from Hamad International Airport to Cairo, Egypt, and I had applied for and received an e-visa for Egypt well in advance, which was valid for six months from the date of issue. However, upon arriving at the check-in desk, I was informed by your staff that the Egyptian government had changed its visa policy and would only allow travelers with sticker visas on their passports.
I would like to emphasize that my e-visa was issued in full compliance with the requirements and regulations set by the Egyptian government and Qatar Airways. I took all necessary steps and made preparations for my trip based on the information available to me at the time of application. There was no communication from Qatar Airways regarding any changes in visa policies for Egypt.
The denial of my travel was not only extremely inconvenient but also financially burdensome, as it resulted in a considerable loss. Moreover, it caused me great distress and inconvenience, and I had to alter my travel plans, incurring additional expenses in the process, in addition to the problems I faced with taking a leave from work.
I kindly request Qatar Airways to investigate this matter and take appropriate actions as it is essential for the airline to communicate any changes in visa policies promptly to its customers. I trust that Qatar Airways will take this matter seriously and respond promptly with a resolution to address my concerns. I would appreciate a formal response and resolution to this issue as soon as possible.
Thank you for your attention to this matter, and I look forward to your prompt response.

Sincerely,
Mohammed Ali

I requested basic isle wheelchair to transfer my father from door wheelchair to his seat and after many back and forth with useless customer service who did not help between million calls they finally at very last minute said they can offer that . Either reschaduale like we have no life or plans or if u wanna take care of ur own dad to chair since it’s last minute and we can’t do anything . They do t wanna accept their customer service pushes everything to last minute . And I’m talking about $8000 per person for bisness class. And treat u like that. Never , ever flying with this airline

They have not refunded my money after cancelation of a booking. It has been 3 months and everytime (6 times) they come up with a different story. They owe my wife and I $3008. Next step for us is to seek legal help

I returned on Sunday to Manchester airport 14 hours late (should have landed at 6 am in the morning and landed at 8pm) after an horrendous journey on Qatar flights from Bangkok to Doha and then Doha to Manchester, The flight from Bangkok was cancelled and with unqualified staff who were quite rude told us to 'go up there' which turned out to be a 20 minute walk to a security area where we were then told by a young inexperienced member of staff to follow him which turned out to be back 20 minutes from where we had just come from. We were then met by two further members of staff who again said follow me, with no explanation, and we walked for a further 15 minutes to passport control and shunted through and told to collect our suitcases and wait outside gate 9 and queue up to get on coaches, taken for 15minute drive to a hotel, where there was no Qatar staff at all to tell us what was going on and being 76 years old it was very tiring and stressful.
We were then invited to have a cold substandard meal and had to pay for a very overpriced beer. At this point I had no idea what was going on and not being a user of an iPhone was trying to get information from other passenger because there was no staff from Qatar in the hotel. After an hour in my room one of my fellow passengers knocked on my door and said we are leaving for the airport.
Back to passport control officers wanted to know why I didn't have an entry card and after trying to explain they let me through so then back to check-in to check in baggage again and obtain new boarding cards.
On arrival at Doha I realised there was a 6 hour wait for the flight to Manchester so I asked for entry to the business lounge so that I could have a sit down and a drink but was refused entry. From there I decided to go to a café where a coffee was an unbelievable £7 so I declined and had to wait 6 hours without a drink. We then eventually boarded the flight to Manchester arriving 14 hours later than we should have done.
I find the treatment we received appalling and not what is expected from an airline that calls itself the best.
I wait to hear your comments and your offer of compensation.

I submitted a complaint about Qatar Air firstly resulting in our having to buy an expensive ticket to get our minor daughter home form Budapest.
Secondly for a contradiction in your standards telling us her papers for a minor were not to your liking despite your check-in desk telling us such papers were not necessary, then allowing her to leave the country, but then telling here in Budapest that you were not applying the same rule. This all caused confusion and frankly mental torment to our daughter and her grand-mother in Hungary and then you admitted afterwards that you would have allowed her to depart on her South African passport. One look at her Hungarian passport would have shown that she did not have a visa to get in.
So, either you allowed a minor to leave the country illegally in which case I shall take up this matter with the department of Home Affairs here in South Africa and with IATA or your actions were completely contradictory
If you plead that you exercised your good discretion in allowing here out, you did not do so in allowing her to return to the country.
We are entirely sure of our facts and have documentary evidence at each stage.
We therefore want a refund of the unplanned delayed ticket to return that cost us R22.000 or at the very least a credit for any possible further use of QA.

We have now 3 times sent this complaint to the given email address and the first time you acknowledged it and promised to respond within 3 days but that was 10 days ago - a third point of complaint.

I refer to your acknowledged complaint reference CAS1102749-D2Z5B9).

As we lived and worked in Qatar for 8 years and travelled with QA on very many occasions I expect better so pleae take this complaint seriously now.
Should I not get a response within 3 days this time I am firced to take up this matter with
1. South African Department of Internal Affairs
2. Airport Company of SA
3. IATA
4. BA whose dessk you were using for departure.
5. Social media

I wih to avoid any unpleasantness however and restore our loyalty back to QA who we expect to do better than this.

I attach a copy of the required extra ticket.

I am saving this email for any future reference.

Howard Cooke (+2721 8552836; +2784 4361066; topmanage@live.com)

My wife and I booked a flight from Perth to Doha in September 2018 for flight qr901 and requested a window seat for me as I am claustrophobic and my wife likes to be seated on the aisle. We were allocated seats 68a and 68c We did not mind having some one sitting between us. When we arrived at the check in counter your staff member informed us she reassigned my seat (68a) to another passenger and I was given seat 68b. I queried the problem with her and she said the plane was full/ This was not the truth as I observed there was a number of seats vacant. The passenger sitting in my seat could have been seated in any other of these seats so my point is why was I relocated ? I gave your company nine months notice so it is incomprehensible as to why I was inconvenienced !I must add the service on board was very high class but I would be in two minds whether to choose Qatar again .

I booked a flight to Tehran/Iran for May 01, 2019, leaving at 8:25 pm from Washington Dulles International Airport (IAD). I got there at 5 PM to make sure everything goes smooth. However, when I went to the Qatar customer service desk to check in, an African American lady in her 50's or 60's asked me to give her my both American passport and Iranian passport. She noticed my name on my Iranian passport is different from my American passport. I explained that should not be a problem since Iranian government doesn't care about my name on my American passport, since name change is easy in US, but not in Iran. Nevertheless, I always travel as an American with my American passport. She asked her supervisor who was a Hispanic person in his late 40s or early 50's for advice, and the supervisor was more ignorant than her and told me that I need to get a visa for Iran and they cannot check me in. I explained that I have dual citizenship with US/Iran and don't need visa. He couldn't understand this and refuse to check me in. I contacted Qatar customer service with many difficulties and after 30 minutes another incompetent person said the same thing, and tried to sell me another ticket for $1300. I also contacted "Cheapoair" to get help and they referred me to Qatar airline customer service. Now it's 25 minutes to my flight and I'm sitting at the airport with my two luggage's. I went to the Qatar check in desk one more time and asked another employee to check me in. She got my passports and checked me in quickly with no questions. I had to run all the way to catch my plain. I was the last person who checked in at the gate. Considering my age at 66 and my heath condition with one stint in my artery, I almost had a heart attack by the time I got to the airplane and my seat. This was a horrifying experience with Qatar customer service at Washington Dulles International Airport which could have caused me hearth attack or death. As a minimum compensation, I request a full refund of $754.39 for my ticket and suggest you to provide training to your support staff to understand the meaning of dual citizenship to prevent such horrible sufferings for customers in the future. Thanks

My Name: Robert Kiani
My cell phone: 202-520-9018
Qatar confirmation #: MPEI6C

Although Qater airline has a good reputation.unfortunately our experience to travel from Delhi to Chicago was horrible. We had booked wheelchair facility in advance for our journey.we are senior citizens79 & 80yrs. My wife is a patient of bronchial asthma not able to walk for long distanc and my self a heart patient needed wheel chairs.
On Delhi airpo wheel chairs were not able and could get after repeated request after30-40min waiting.
At Doha air port no wheel chair was provided were asked to wait. After40min only one chair provided on our repeated request since my wife could not walk.the wheel chair boy was very rude in behavior. I had to walk long distance at the risk of my life.
Would request Qater air line to look into the matter
We demand adequate compensation for our physical and mental torture
Dr Vinod bhargava
Y

We would like to report to you

MISSING LUGGAGE:
one large brown TOSCA suitcase with purple ribbon...
urgently needed...please see photo attached to identify suitcase.

We left Zurich International airport on Sun 5th August with Qatar flight 94 to Doha and checked in 6 pieces of luggage......we were not given label for missing suitcase and when Michelle at Dnata Sydney airport office checked records, there was no record of label for missing bag...

The male ground staff of Qatar who checked in our luggage for the flights did NOT give us bag tag.
This makes it very hard to trace the bag so I am contacting every office that could be related to this matter.
We are very upset with this negligent service.
Please see to this matter immediately.

We have urgently reported it (on Monday 6th August with Michelle at 7pm at Sydney International Airport office)

Bags were labelled wth green long transfer sticker travelling from Zurich to Doha (Qatar flight 94) then Doha to Sydney(Qatar flight 908) arriving 5:45pm Mon 6th August...

Please contact

Michael and Maria Pascalis
+61414244695
or
+61417384351

Address: 25 Sutherland street ROSEBERY NSW 2018
Sydney AUSTRALIA

​email: maria.pascalis@det.nsw.edu.au

Your immediate attention is highly important and will be appreciated immensely.

Maria PASCALIS
EAL/D Teacher and Refugee Contact Officer
Monday to Thursday
BANKSTOWN SENIOR COLLEGE
Cnr Eldridge Rd and Antwerp Str
BANKSTOWN NSW 2200 Sydney AUSTRALIA
Phone (02) 9707 3288
Fax (02) 9790 4678

I'm really not sure where to begin. I'm a veteran and I came home on R&R, but it was anything but rest and relaxation. I was scheduled to return to work in Iraq on January 29th. I arrived at the airport and was told there was an issue with my visa. The staff at the airport had no clue of their jobs. I was passed from one worker to another, until finally they spoke with the supervisor who cleared by visa as having no issues at all, because I was returning to Iraq and had a round trip ticket. By this time I had already missed my flight and was instructed to return home and I would be scheduled to leave the next day. So I did as I was told and returned the following day and boarded the flight to Atlanta. Upon arriving in Atlanta, I was informed that American Airlines did not reissue my ticket correctly to board the flight to DOHA. I was directed back and forth from the American side to the International side of the airport and mistreated at each stop. No one offered to assist me and when I asked for assistance I received very rude attitudes. So by the time I walked back and forth attempting to resolve this issue on my own - with no assistance from the airport staff - my flight had left and the customer service counters had closed. I was forced to stay in the airport all night, without showering - my luggage had already been loaded onto the plane, I had to sleep on airport furniture with a bad back and history of total knee replacement. The pain and emotional abuse was horrible to say the least. So the next day I spoke with the Qatar Customer Service and my ticket was reissued, but I still had to remain in the airport all day awaiting the 7pm flight to DOHA. I arrived in DOHA on schedule, but a day late and my luggage had been lost. I contacted customer service for both airlines to try and resolve this issue to prevent this step, but as of now no one has returned any of my calls, texts, or emails. I plan to contact legal assistance, because I want to be totally compensated for this and I demand an apology from all parties involved. So due to American and Qatar Airlines poor customer service/organization. I'm now in Baghdad a day late, missed the flight to Iraq, I have no luggage and no change of clothing, late getting back to my job to support my family, and since flights don't leave on the weekends I'm stuck here until Tuesday. I've used both airlines numerous times traveling back and forth to Iraq for work, but I must say this was the worst experience I've ever encountered with these supposedly respectable companies. If all customers are treated this way, I don't see a very successful business in their future. Please help?

Dear Qatar Airways, I am writing you regarding my complaint about my lost baggage when I traveled to and back from the Netherlands. I have been waiting for a reply from your office for over a month now but in vain. I complained to your office through your Website under 'Tell Us'. I have not received any feedback from you since I wrote. I also wrote to your offices in Abu Dhabi and the Netherlands by email but your offices have not replied in any way.

Although my luggage had been retrieved and delivered to me after three days of my arrival I believe you should have responded to my emails to show sincere customer care to your clients. I truly wish this letter will reach the proper authorities in your office so you could revisit how your customer services could be improved. I have traveled so many times with different airlines. My first and only experience with your airline has been very unpleasant, inconvenient, discouraging, and upsetting.

On the 19th of July 2016 at 01:40 I supposed to depart from Addis Ababa Airport. I went International Terminal Three hours earlier of my boarding time. After long security lines i as told that Qatar Airways does not use International Terminal I had to go the local one which was a almost Mile a way. I started running and reached there 12:30. I was denied to to board the plane..there is no Customer service on sit. Next day I called the Qatar Airways customer service number and they did not offer any help. I had to purchase a new ticket by $980.00 ticket by another carrier to come back home.

This is with reference to my experience on board with the internationally renowned and reputed, Qatar Airways. I regret to inform you that, unfortunately, this experience has been my personal worst in traveling ever. It comes as an utter shock when an internationally renowned and distinguished airline provides its passengers with service and hospitality of the lowest grade. I am extremely furious considering the fact that besides spending a great sum of money, the quality of service provided to my family and me was obnoxious.

To begin with, my flight was from Barcelona to Delhi via Doha on the 16th of June 2016. (BOARDING ATTACHED). I was traveling in the Business Class section, with my family in the Economy Class. The complaints are as follows. We had been promised a Dreamliner Qatar aircraft in our Doha Delhi transit,but were in turn made to travel by Bus A330. My Business Class recliner wasn’t even functioning effectively during the initial hours of the flight. We had ordered a Hindu meal in the economy class, which was served to my family. But the quality of food was so substandard and deficient that we preferred staying hungry rather than eating it.

My daughter is a pure vegetarian who was looking forward to a nice and fulfilling meal in the aircraft, whereas she was served with poor quality vegetables that were simply boiled, along with undercooked rice. I am a very frequent flyer for the past 20 years of my life and am an esteemed member of the Emirates and Jet Airlines, but I have never encountered this kind of disrespectful, degrading and uncivil behavior on any aircraft, whatsoever. The only positive aspect of the flight was the extremely helpful, sympathetic and hospitable staff that made the journey somewhat easier for us to bear. The staff itself asked us to register any complaints we have as they themselves have been hearing repeatedly from unsatisfied passengers.

It’s my humble request that this matter shall be looked into and the concerned steps should be taken to mitigate any further harassment and exploitation of the passengers on board on this airline. I, personally, would not prefer to travel or recommend others to travel via this aircraft in future, until changes are implemented.

We left Colombo on the April 9th by QR 665 to Toblisi to attend our long term friends wedding on the 10th April 2016. As we had 01 hour transit time when we checked in Colombo we requested rapid transfer. Flight landed about 30 minutes late and on arrival we were given new boarding cards for the 10th April leaving Doha at 1405. At that time we informed the officer the importance of our going on the same day as going next day would not help us to attend the wedding.

We were asked to go to the transfer desk and they showed us no interest what so ever for our problem and requested us to wait to give us a hotel and visa to go out and come back following day. We were very upset and all our expenses and well planned trip to Georgia was totally ruined,and they showed no empathy what so ever, 2nd drama started then onwards. I will put done in sequence for your action:

1) Officer took our passports didn't take any action until reminded after 20 minutes.
2) when we reminded we were waiting we observed him going some where to get the visas organized.
3)When we went to the counter about anther 30 minutes we were informed that Immigration captain was at a meeting
4) About another 30 minutes we got the passports and the hotel transfer was given.
5) We had to go through normal immigration and without any Qatar airline help it took another 20 minutes on a long que.
6) We wanted our baggage and we were asked wait by the belt no 1.
7) We waited another 45 minutes and our luck we saw our baggage on the belt and it was not communicated to us clearly.
8) In order to get hotel transfer we had an another long walk and it took 10 mts to the officer to come.
9) All the toilets were under repair and there was no one shoe us the alternative toilets, for my luck I was met by one of my previous employees and I was taken to a another building.
10) We had to wait for further 20 minutes and reach the Oryx Rotana.
11) We were given a room like a prison where you couldn't draw the curtains as it was directly opening to the coffee shop lounge and the restaurant. You should see this room.
12) We were given 250 QR for three meals and Dinner buffet for one person was 160 and with a drink it costs 210 QR and Bfast buffet was 130 QR. We paid 110 QR for lunch per person. So we paid 600 QR for our meals.

Being the best airline in Middle East we never anticipated this kind of poor service. More than anything entire trip to Georgia would not full fill our main purpose and we have missed a life time experience.I wish you will look at this whole horrendous experience of ours and take adequate measures to avoid any this kind of situations to your other customers and do some justice to us. To day you know how powerful and what kind of damages that can be done by an unhappy customer.

I complained about two business class flights from Manchester U.K to Perth Australia, the complaints were no food choice available, no entertainment package available for myself or my wife and finally a broken seat which would not lay flat, to date I have had no reply, very bad service and very rude nor to reply from customer relations department.

I'm traveling in business class. Went to Qatar airways ticketing office in world trade center and they informed this office is directly operated by qatar airways and in Sri Lanka they have only 5 stars out of them one to cater the passengers. For reference see the pictures.

I had flight with Qatar airways tickets No: ETKT 1572497809496 from Tehran at 23 Jan at 4:30 QR491 to Doha and from there to Manchester UK with QR45 at 7:30 local time but airplanes had problems in Tehran and my flight changes to 6:30 and I couldn't get next flight from Doha and they put me to another flight at 13 on Qatar time and I arrived to Manchester at 18:15 on local time. All my family had hard time and my self as well and I believe I can complain for delay and get compensation.

I traveled from Bahrain to Bangkok and back on the following itinerary. On our trip from Bangkok, I left my iPhone on the plane. I have already informed the airline and I have not received any call till today. Kindly let me know how can I reach the right personnel in order for me to get back my phone.

I brought 4 tickets from our local travel agent to travel to Bangladesh in the 10th if December. We purchased 2 adult 2 child tickets.The purpose of our travel was to visit a family member who is ill. The travel to Bangladesh was quite pleasant and I have to no issue, however I rerun date was in the 31st of December 2015. We booked to return before the school started so that we do not get penalised.

On Thursday 31st December we leave our village 10 o'clock in the morning as to arrive in Dhaka few hours before our flight at 8 in the evening. We encountered many issues during out travel to Dhaka airport. We arrived at our destination 20 minutes past 7. At the airport we meet with a lady who was closing off the Qatar customer service desk. My husband run up and approached her exhaling that our flight is to depart at 8 and we were extremely sorry but we would like to be assured in boarding the plane.

The Qatar staff member was extremely rude and asked my husband to take a seat, my husband was unsure at the request and explained that we will need to board the plane otherwise we will be stranded. The lady again declined to answer any of our questions and asked us to take our seats as there is nothing she wil be able to do.

I interrupted the conversation and asked her to explain why we need to take seats as we will miss our flight and that is something we cannot afford to do. At this point the lady started yelling at us saying we need to take seats and wait, there were few others who were in the same situation as us also started asking why we needed to sit. I asked why we need to wait and the answer was 'I don't know, just go over there (she pointed to the seats) and sit. I became quite emotional because the conversation wasn't going anywhere and asked to speak to someone senior, she said go to the second floor Qatar office and walked off.

We had no choice but to go to the Qatar office, we reached the office only to find that it was closed, we returned back to the initial desk to find the lady had also gone. We were stranded in Dhaka airport with no explanation and no one to help. We waited outside the office until 8.25 when a gentleman came. My family and few others that where presented explained about the behaviour of the other member of staff and the fact that we couldn't broad the plane.

Again we were told there is nothing he will be able to do and we had to go to the head office when it opened. The head office in Gulshan was closed on Friday and Saturday. We were not given any other assistance and was asked to leave the office. We were really scared at this point not knowing what we were suppose to do and where to go, it was Thursday evening and the offices will be closed for the next two days.

We left the airport and found a hotel, we than contacted our travel agent in London, they told us that there is nothing we can do until the office opened, they couldn't tell us if we will be able to get rebook with Qatar in time for school. We also had issues with funding our hotel stay. We were left with limited options and had no choice but to purchase tickets with Biman to fly back in Sunday in time for children's school. We are very disappointed with lack of information and support we received from Qatar, we spent so much money travelling and to add to our financial burden we had to purchase additional tickets to travel back.

We had no intention of being late for check in, we left 10 hours before our flight, our traveling time would only have taken 5 hours leaving us 5 hours for check, we were stuck in traffic in Dhaka. We were not provided with any assurance at the airport and we feel Qatar staff members should have ensured we knew what the process is in case of delayed check in.

We had children traveling with us, had we been just adults the situation we were left with might have been easier to deal with. We would like this matter to be investigated and we would like to be reimbursed part of our ticket money and additional compensation for our stay in the hotel. The staff members where fully aware of our situation and still choice to be unhelpful. The 2 staff members we met at the airport where rude and unhelpful, we were told we should have left earlier and that it was our fault.

We went to airport 20 minutes pass 7, our flight was due to depart at 8, we should have been able to reach a compromise, we would have been happy to pay any fines in the spot, we were not given the option but instead asked to leave the airport and go to the head office when it opened. In our view we showed up for flight but we're not allowed to check in. We have decided not to travel with Qatar airways in the future, if our complaint is not upheld we will make sure we escalate our complaint further and our voice heard of how Qatar airways treat their customers.

Our flight number QR637 Dhaka to Doha was not missed, we were not informed of our choices and had no option but too buy additional tickets to return to UK in time for our jobs, had we not returned before Monday I might have lost my job and my children might have lost their place in school, the affect would have been detrimental, the stress we had to endure was unbearable. I had few anxiety attacks thinking we are stranded and might not be able to return back to England. We look forward to receiving a satisfactory response from Qatar airways.

For your reference we purchase 4 tickets with Biman BG005 departing from Dhaka to Heathrow at 10 am.

I arrived at Multan airport on 9th dec after waiting 5 hours the flight was cancelled in that time not one person came to tell us what was happening in the end i went in the office and demanded to know why.I was offered a flight to Lahore the following day, after a 7 hour drive to Lahore and an overnight stay at a hotel ,i went to catch my flight only to be told it had left 2 hours before hand. I wondered around the airport for what seemed like hours being sent to different places i managed to get hold of a member of your staff and waited a long time for the person to arrive who could sort the situation.

Eventually i left Lahore on the 12th of december to my own country England. I would also like to add the Qatar staff in Pakistan were of no help to me at all they are ignorant and treated me like 2nd class citizen not one of them could speak English. I found you representatives lacking in manners and a total disgrace to Qatar airlines i have traveled with you quite a lot. I want my air fare refunded and the bills for my hotel stays really upset by your staff and Qatar airways

I wish to make a formal complaint to the Qatar Airways corporate office about the poor level of customer service that was provided by your staff on Qatar flight Qr904 from Doha to Melbourne on 31 January 2015. This was a return trip for me and my two sons, one of which was an infant. After having difficulty with seat allocations in the flights traveling to Vienna (flight QR 183 Doha to Vienna on 1 January 2015), where I was not allocated a seat with a bassinet, I ensured that I booked my seats 1 week early on the advice of your staff and got the seats allocated 10K and the neighbor seat. On the preceding Monday, I booked seats online and received an e-ticket which confirmed a seat allocation for my flights with access to a bassinet.

However, unknown to me, when I checked in at Vienna, I was not allocated the correct seat for flight QR 904. My boarding pass was put into an envelope for later use, and I was not advised to check this. When it finally came time to board the flight, and I was told to take a different seat ( row 42 instead of row 10 with bassinet access), I asked for this to be investigated. I spoke with a staff member of Indian (or similar) descent (name unknown) and advised that this was not the seat that my e-ticket stated and there has been a mistake. I requested that he try to obtain me a seat with a bassinet. He then advised me to wait at the door while he looked into the options available. This staff member never returned to speak with me.

So when staff started to lock the doors and prepare for takeoff I began to search for this staff member to find out what had happened. Unable to find him, staff requested I take a seat to which I replied I had the wrong seat and was waiting for this to be looked into. This then escalated to the captain (name) coming out and providing me with the option that I either take a seat or exit the plane to take another flight and he would call the police.

I was quite distressed that I was being threatened with the police when I was not yelling or screaming or swearing or even behaving in a violent manner. I was also very unhappy that this was being spoken about in front of my 11 year child, who was concerned that I was in a lot of trouble. Ultimately it was advised that there were no options to get a seat with a bassinet. Having had a 6.5 hour stopover in Doha previously, limited sleep and a 13 and a half hour flight ahead, with a small child on my lap, you can imagine that the flight home was not as pleasant as it could have been had I been provided with the seat I took the time and energy to book in advance.

During the flight staff were able to continue to speak with me about the issue - and it was quickly discovered that the original staff member who had advised me to wait so he could investigate the issue was ground staff member, not on the plane, who had falsely told the staff that he had resolved the issue and I was seated. The captain ultimately apologized to me after the flight, once he became aware that the ground staff member had lied, and then the captain admitted that he had not meant the police would come but that security would need to escort me across the tarmac. The captain also admitted that he just thought I was complaining about the seat that was allocated to me and was unaware that I had an e-ticket as proof I had deliberately selected an appropriate seat a week earlier.

My complaint is therefore in relation to your staff incorrectly booking me into the wrong seats without any discussion, the unprofessional and dishonest way in which the ground staff member handled the problem initially, and the unnecessary threats given by the captain who did not bother to inform himself of the situation properly. I am a frequent customer of Qatar airlines, and have traveled on numerous occasions to Europe with Qatar being my only choice, and am likely to travel at least once a year to Europe in the future. In light of the recent handling of this issue, I am considering choosing an alternative airline on my next visit to Europe.

I would like someone to provide an explanation as to how this could happen and how you will be addressing my complaint.

I traveled with Qatar Flight number QR 574. Was seated fairly near the front (row 9 I think). My chair would not recline & as I suffer from 3 slipped disks this caused me great discomfort! Also suffered food poisoning after this flight, upon arrival in Delhi! Flight number QR 1339: I simply could not believe my "bad luck" when once again; my chair would not recline (row 9 seat A). Also the head phones had a problem with only one speaker working! The flights were full on all sectors, zero leg room, squashed in like sardines, cannot bring your meal tray down if person in front has their chair reclined....hostess had to request the passengers in front to raise their chairs for the meal service. What if that person in front didn't want to eat & was sleeping? The lady sitting next to us in Row 9C was so large, we had to wake her to lift her rather over flowing arms so we could insert the ear phone plug....she was so large she had wheel chair assistance. These larger passengers should be made to buy two seats as totally un fair on fellow passengers! This was the first & last time I will travel with Qatar Airlines. They are really not all they make themselves out to be. I await Qatar's response to my complaint.

I am Dr Elian Raphael, I was on my way back from Sofia yesterday date 04/10l2015 to doha, we arrived at 22:00. My ticket number was 1572350900405, and my seat number was 17A. After i took the bus I remembered that I forget my jacket, it is a red jacket brand Ferrari, as soon as I arrived to the ground,I went to the ground employee to ask her if she can request my jacket. Her name was Melanie Joy Darad, she answered that nothing can be done and I have to catch my connection to Abu Dhabi ,and it was at time 23:55 ,she was so rude and she was talking with careless. I told her that there is enough time and at least try to bring it from the airplane,so she said she will call someone,and she went from her desk.

After 10 minutes she came back and she told to wait around 30 minutes, after that I checked again with her and her answer was that she found nothing. I asked to see her manager, name Margaret Omondi, the same answer was that they can do nothing. I asked them at least you can take my contacts number ,may be you will find it,their answer was no need. It cant be found, may be a passenger took it. May be it is true but what is annoying that she didn't do any reaction or at least try to help especially that it is a jacket with a cost of 1000 Dh. I don't know if it is an acceptable behavior from your employee, and I can assure you that it is going to be the last airways I use in my life .

Hope I can have a reply soon.

Thanks.

I had booked a flight from London to Islamabad. My flight from London was on the 1/04/2015 at 15.05, and I had a change from Doha. When I got off at Islamabad my suitcase had not arrived, so I made a complaint. The person had said that he would find out and call me. As I am here in Islamabad with my in-laws, and would like someone to look into this, I would be grateful if someone would look into this. All my very important documents, and other things as well, were in my luggage and I am in need of those documents ASAP!

I was in flight from Riyadh to Doha then Algeri on March 22 2015 QR 1167. Unfortunately due to weather problem the flight diverted to Bahrain stayed in the air craft for 5:30 hours then finally left to Doha. In Doha we missed our flight to Algeria and we tried very hard with Qatar air to provide accommodation to flay the next day to Algeria. Qatar air failed to provide such a accommodation, and we had to do it on our own. My question to you can I provide you with full documentation of the expense so I can be reimbursed for it.

Qatar Airways has by far THE WORST customer service I have ever experienced in all my years of travel. To call themselves a 5-Star Airline is a disgrace to all the other mediocre airlines out there doing things right and giving good customer satisfaction. I was on a trip of a lifetime with a month long journey scheduled through SE Asia. They lost my baggage!!!! No courtesy was given, no compensation for the 30-plus days I was without any clothing in 4 different foreign countries, no explanation to where my bag ended up, no word from them for over 3 months...

I bought a first class ticket to travel from Doha to Alexandria (Bourg Al-Arab) last year on 1st June 2014, and return from Alexandria (Bourg Al-Arab)to Doha on 15th August 2014. Ticket Number is [157-2341893586] and Booking Reference [54UWTX]. For some reason, that is to attend a conference in Tunisia, I canceled the reservation from Doha on 1st June, and I travelled from Tunisia to Alexandria using another airline. On my journey back to Doha, I approached Qatar Airways in Alexandria ( located at Hilton Green Plaza Hotel- Tel: 00203 4204033). I showed them my ticket no.[157-2341893586] and they booked a seat for me on 15th August 2014 with new Booking Reference[ Y4UG66].

My complaint is this: I went to Qatar Airways Office at (Recreation Center, Qatar Foundation wherefrom I bought the ticket) asking for either reactivating the part of my ticket which I have not used or refunding me of this part. I got a negative reply; You cannot get either one! I contacted the main office in Doha and I got same reply because they say that I travelled out of journey sequence! Now if this is true why they made for me a new booking reference from Alexandria by same ticket? Whey they did not advise me to get a refund of the ticket ( the ticket is good for one year)and pay for a new ticket for the return journey? How this can happen while I followed all normal procedures: Paying a 1st class ticket in cash- Cancelling the outward journey in advance and asking your office in Alexandria before getting the new booking Whether or not my ticket can be used?

Dear Sir/Ma, Complaints - Menu Served. The MD of my company travelled on Qatar Airlines from Lagos, Nigeria to Guangzhou, China on Wednesday, 25th February, 2015. She returned from there to Lagos, Nigeria as shown below: On this last trip to Lagos, Nigeria she was served a menu - a menu that looks like spaghetti and this gave her a very long, frustrating problem. She developed rashes on her skin and this disturbed her for days. Please we need to know the type of food served and why it gave her so much health issues. She had to go to the hospital and was given medication before this subsided. We had held Qatar Airways in high esteem and this type of problem is unexpected and this is a source of worry. I hope your Airline will attend to this and reply this message. I look forward to your prompt reply.

I was told that I could stop over in Doha for one night on my way back to London provided I leave within 24 hours and one change is free Now they tell me that They don't have seats in my category to be able to do this being busy period. I have no way of knowing in the absence of transparency if it is true It seems they want to not convert my seat into another category for me to utilize the facilities they dangled in front of me when I bought the ticket
This makes a mockery of the provisions stated a no one can use them s the airlines are always busy.

This is to bring you in notice that there is a person who is working as a (ATS) or a (Flight Parking Executive) on a International airport. Who is only 6th standard pass and he have submitted Graduate fake certificate's. and that also of a fake University, He mean to say that he had bribe 10.000/- Q'Rival to One of a big officer who interviewed him and a senior of officer too, Please look in to this matter. As a well qualified and a needy person are left behind. The accused Name is : IBRAHIM MOHAMMED ALI SARGURUH. (2) OLD Passport no :B2910418. (3) Date of issue: 19/10/2000. (4) Date of expiry : 18/10/2010. (5) Indian

It has been 7 weeks since I requested a refund from Qatar and still have not heard back from them. I have tried calling the Qatar office and they are extremely ineficient, they either put me on hold for 20 minutes or longer, transfer my calls to 3 other desks or simply hang up. This is the worst airlines I have ever traveled with and it is impossible to to talk to the staff who seem to have no knowledge about anything but booking flights. The staff need INTENSE training to learn how to respond to customer queries effectively. I will never fly with qatar ever again.

1.I travelled on QR 84 from New York to Doha on Jan.3rd 2013.I wish to bring to your attention the abruptness and unfriendly manner of your ground staff at JFK International Airport.Admittedly there appeared to be a problem with stand-by passengers for this flight,but the ground staff were handling the issue in a very unprofessional manner.Their interpersonal skills would be rated at 0.There was one lady who appeared to be incompetent.

She thought my final destination[ Colombo,Sri Lanka] was Colombia!On the flight itself, the cabin crew were mediocre.They appeared to lack proper leadership.I would contrast their performance with that of the cabin crew of QR 304 out of Doha to Colombo on 4th Jan.Starting with the warm welcome on board,all of them maintained an extremely high,professional and courteous standard of service throughout the flight.

2.My second complaint concerns my outward flight from Colombo on 17th Dec.2012.The incoming flight from Doha was delayed.When we reached Doha,the connecting flight to New York was still on the ground.Security rushed us through,but then one of your supervisors[I don`t know his name,only that he was Pakistani],refused to let us on the flight saying that the gate had already been closed.

There were approximately 10 minutes to go before the flight was scheduled to leave.As a result,we missed our connecting flight to New York,and were put up in a very indifferent hotel,the Grand Hotel,until the next day`s flight.This inconvenienced us greatly.Additionally, it does not make sense to me for Qatar Airways to spend money on hotel accomodation for 24 hours when a slight delay to the N.Y. flight would have meant all connecting passengers could have got on the flight.

Qatar Airways,doing what it did,has bred a lot of ill will amongst the N.Y. connecting passengers from Colombo.I, for one,all things considered,will be highly unlikely to be using Qatar Airways again.

I have been trying to get a responce from Qatar Airways customer services since 20 minutes after the flight landed! No one at the airport would speak to me, even though it was Qatar's main hub in Doha. I was told to write an e-mail to their tell me e-mail address but this was ignored, so I opened a complaints ticket on their web site. I received an e-mail from them saying that the complaint would be dealt with within 5 days but getting no reply within that time I checked my ticket staus and found it was closed the day I made it, saying the problem was solved. I tried then to post new tickets but each was was instantly closed and marked as solved! So I am posting a copy of my last ticket here in the hopes that Qatar Airways might be shamed into taking action.

I submitted a complaint to your tell-us email address on 12th September. So far I have not even had a confirmation of receipt. I then posted a copy of my complaint here and received an e-mail telling me you would answer within 5 days BUT you closed my complaint on the day it was received. I could not re-enter the complaint just make follow ups which were also instantly closed! So I have posting my complaint again! Please explain why you closed my complaint and deal with the original complaint or I will be reporting Qatar Airways to the Civil Aviation Authority here in the UK. My complaint was as follows: "I have just arrived in Qatar from Bangkok on flight QR617, t seat number 46F on the 12th September. I wish to complain about the attitude of one of your stewardesses.

As we were descending into Doha 3 men on a seat near me set fire to something that looked like a large piece of rolled up paper and started waving it around. This produced a lot of fumes and smoke. Each time it went out they lit another. A man sitting in front of them complained to the stewardess. Two stewardesses came to speak to him and as they arrived the men put out the flames and hid the paper they were burning. As the man was trying to explain about the fire one of the stewardesses kept repeating over and over that this was incense and it was "Good for You" I have never heard anything so stupid from airline flight staff before, that waving fire around when landing was "Good for You" I would like her to tell the pilot this because he declared an emergency because of the smoke!

When we landed there were fire engines surrounding the plane. But of course, according to your cabin staff this is "Good for You" I must point out that this was not like small joss sticks that just give out smoke and scent, it was a large flaming object they were waving around. I think you need to seriously look at the training of your staff as to what is safe to do in an aircraft and what is not. This may be a custom in Qatar but I do not appreciate my safety being put at risk in a plane and your staff thinking it's "Good for You!"

Even though the captain thought this was seriouse enough to declare an emergency your cabin staff thought nothing was wrong with it and nothing was done to the three men. You really need to look into the training and conduct of your staff. I am a very frequent flyer with Qater, my number is 404205364 but I am seriously considering not using your airline again. T.C. Heaton" I would appeciate a response to this complaint. I must also say that I feel it is very wrong that even when in your main headquarters at Doha Airport I was told that there was no one who could accept my complaint or even talk to me! That is why I had to resort to using the tell-us e-mail address.

This is my complaint about qatar airways regarding Hotel Booking.Today 1st Dec 2012 I am flying From Hyderabad to Juba (South Sudan). My Arival time in Diha is 6:00Am in the morning.My next flight to Nairibi is nextday morning 1:25Am. When I looked for the hotel booking. I was told that I dont have hotel booking. Qatar Staff told me you have booked a cheap flight you cant get the hotel on that booking. (If this kind of cheap flight booking is there,It must be stppped,Travell Agents spoil the Name of Qatar Airways) We people don't know about your booking system. When I got this ticket booked from Travell Agent he gave me ticket like this having transit period more then 10 hours. I have been travelling via Qatar aiarways since Nov 2008. You can check my recrds thru my Burgendy Privellege Club Member no 406230665. My concern is if pasenger is not aware about your system about Transit.It is qatar Airways duty to help the pasenger out not to blame about the buyng the cheap tickets. One more thing about I know about Qatar Airways,If the Transit time is more then 8 hours. They provide the hotel facility. But I was not given that facility too. This is for your kind infornmation to pay attention to facilitate passengers not to blaim. Hope to get positive response from your side.

My wife and i had taken qatar airways from johannesburg to delhi on 19th december 2012 and return flight from islamabad on 1st january 2013. I had requested for wheelchair assistance but was only provided with it from johannesburg to doha and at delhi. Our flight from islamabad was delayed for 5 hours due to fog and we were made to to sit on the aircraft for 5 hours. I was not given wheelchair assistance at doha and on arrival at johannesburg. I would also like to draw your attention to the fact that i was requested by your cabin staff to assist with a passenger who had taken ill on the flight from doha to delhi on 20th december and i am amazed that i did not even receive a message of thanks from you. We would find it very difficult to fly with you again.

Dear sir/madam, This is Arul Balu, I was travelled on 26th March from Mumbai to Pempa (Mozambique) via. Doha.(QR201,QR532). When I get down Pempa airport I checked my check in baggage not yet arrived. Airport people said make a complaint about your luggage to airlines. I tried to call Qatar airways to doha or Mumbai nobody responding my phone. I made file a complaint.

Up to now I suffered without any clothes because of my lost luggage. Then I purchased some clothes from Pemba for certain amount (which I having dollar in my hand).Still I am suffering in my working place without any converall,and shoes. I would like to draw your attention that I had made this booking on Qatar Airlines due to the known reputation of Qatar Airlines w.r.t the service, being on-time and best airline.

Before I feel very happy because I going to travel no.1 airways as Qatar airways. Because of me lot of my friends travelling in Qatar airways because I recommended them for this airline. Now I fed up and worrying to travel with Qatar airways because of my bad experience with Qatar airways.

Because this is not first time its happened with me. Last time February 15, I travelled from Dar es sallam to doha then doha to Mumbai. In Dar es salaam to doha flight cancelled for due to some mechanical problem. That day I suffered lot. That time who was in charge over there (in Dar es Salaam airport) to take us to hotel. That guy not to help me. When he wants to send me to the hotel in Dar es Salaam the dar-es-salaam airport people asked me to take transit visa. I said its not my mistake the airlines should provide me for transit visa and hotel.

Then I asked the guy that time who was in charge in Qatar airways. He simply said I don’t have any money if u want to stay in hotel you should pay and I will repay money tomorrow otherwise you have to sleep in dar es salaam airport. I am not expect this type of answer from him. And also next day February (16th)my domestic flight also I missed. Then I ask the guy try to rebook me on 17th. He doesn’t pay attention what I said .Finally I paid the amount and stayed in hotel for a while (8 hours) and also I make a call to India to rebook my domestic flight myself. Next day when they called me for the flight. I showed him the voucher of the visa. He is trying to escape from me with this matter.

Now again I affected with my luggage lost. In effect due to delay of my luggage its affected me lot with physical discomfort, mental agony. Now I don’t want to wait for my luggage and I need fair amount of compensation for my luggage and also including compensation amount for how much I spent to purchase a material in Pempa. Pls as soon as to do the needful. My Privileged Membership number is 414911604.

I got to fly on QR from London to Doha on flight 012 on Sep. 21, 2012. During the flight whenever my neighber seat asked for bear the crew gave a complete can or bottle and a glass to fill three or more times. For me I requested coke so the crew gave me only a glass filled with less than 100 ml. I asked the crew member whom I doubt she could understand english, which is more expensive a can of coke or bear? And why is the discrimination in treatment of passengers giving or debriving their orders. Surprosingly the crew replied that she has frank instructions to do so! I did not want to make an issue during the flight and I have all the right not to tolerate stupidity.... And i here by questioning QA authorities "are you supporting your cabin crew discrimintivey treat" and why not the reverse happenning although this later has so many reasons to support economically, behaviourwise and with good rational. Thank you toleraing me and my tough upraisal.

I missed flight QR 582(gate 10) on 1 December 2012 from Doha to Cape Town,because of late departure from Heathrow.They rebooked me for the next day on QR 584 from Doha to Johannesburg. They arranged with South African Airways for me for a flight to Cape Town.South African Airways charged me R250.00 for my extra bag. They tell me to ask you to refund me the R250.00,because there policy differs from Qatar airways and i was only aloud 1 bag.Can you please refund me for the baggage I am also very dissapointed the way the ground staff at Johannesburg airport treat me when i get there. They told me that Qatar airways did not make proper arrangements with them.

Dear Qatar Team, I had filed a complaint regarding my lost baggage. I went to the US last week and it was the first time I was travelling by Qatar Airways. It was a Karachi-Doha-NewYork flight and back ( JFK to Doha QR 84, Doha to Karachi QR 318) The experience was very disappointing since when i reached back to Karachi, I could not find one of my suitcases. The officials were not sure whether its at JFK or Doha. This was the first time my luggage was lost so I got really disturbed because my bag had all my important items and all the expensive shopping I had done in the USA in it. I filed my complaint and went home. It was comforting for me to see on your website that the recovery time for the lost luggage is just 24 hours and I filed a complain accordingly. However, not only was there no response from your officials for the next 3 days (72 hours), nobody even picked the numbers they had provided me to inquire at about my luggage. Finally, I got through them after three days and I was told them they have not heard about my luggage yet and will revert.

After 4 days, I was finally informed that my luggage has arrived from Doha and I should come collect it tomorrow. i went to collect it but for further disappointment, the suitcase was NOT mine. It was somebody else's. and they still have no clue about mine. its been 7 days now, my suitcase had a lot of my important stuff in it, and i am very very upset. nobody from Qatar Pakistan is helping and I really need you to look into this matter urgently. Working in a service industry, what matters most is how happy and satisfied a customer feels with your service. Starting from a ride from newyork during which all the televisions on the aircraft were non functional (mind you, an 11 hour journey without a Television is highly frustrating) and ending with no baggage at Karachi, the way the entire matter was handled was pathetic. Thoroughly disappointed in the service, I do not think I would travel by Qatar airways ever again or recommend anyone to do so. Just thought that a global reputed airline like yours would treat customers in a much better way.

There are things I’d like to share concerning my last 2 trips with Qatar Airways. 1. Priority boarding when you travel with young children is bullshit in Doha As written in this link: http://www.qatarairways.com/qa/en/travelling-with-children.page passengers travelling with young children or infant get the priority boarding. But what I experienced in Doha is far from that. On June 24 (QR 670), I travelled from Doha to Jakarta with my 1,5 old baby. I didn’t ask for a priority boarding because on 25.09.2011 (Doha-Jakarta trip, QR 81).

I asked for a priority boarding since I was with my sleeping infant, but the crew looked at me as if I was an irritating client who asked for a huge favor. she then asked other passengers if they didn’t mind. Not wanting the same thing to be happened, that time I chose to queue. The female crew which was on duty noticed my presence but didn’t do anything… She, instead gave a priority to an Arabian family (a father, a mother, and 3 kids age around 10, 6 and 3). I looked at her, puzzled. How could she only gave the priority to that family, and ignore a mother (without the husband) travelling alone, carrying a 1,5 yr old baby and a big backpack? (My journey lasted 23 hours in total so I had lots of diapers, baby clothes, baby foods and some toys in my backpack). Is it because I’m not an Arabian?

From my experience being 4 times in Doha, I noticed the Qatar ground crews were nicer and more friendly to Arabian passengers. On August 29 (QR 81), I flew from Doha to Rome, and this time I was with my husband. When it was time for boarding, my baby was crying because he wanted to have some breast milk. My husband asked the crew if we could have the priority boarding so we could get into the plane immediately to breastfeed my baby. Guess what…he didn’t allow us to! Frankly speaking, I really wanted to punch him on the face for his refusal. I ALWAYS got the priority boarding EVERYWHERE IN THE WORLD, but in Doha! So there we were…my husband did the queue for about 30 minutes and I did my best to calm my crying baby.

Bassinet seat problem On August 28, we departed from Jakarta to Rome and we had seat issue for Doha-Rome trip (QR 81). The ground crew in Jakarta told me he couldn’t give me the bassinet seat for the Doha-Rome trip using the computer system in Jakarta. But later in Doha, I could ask the ground crew to get my seat changed. Soon after we arrived in Doha, I went to the information center and they told me to get my seat changed on my gate. Since the gate was closed, we waited for about half an hour and when it opened (for another flight, not for ours) we asked them to change our seat but they said they couldn’t do that since the flight was full. However, they said we could go to the transfer desk and ask them to change the seat.

Not wanting to give up, we went to the transfer desk. It was full of people, and after 40 minutes standing in the line, we finally got our turn. The lady who was working on the extreme right desk that night (it was past midnight, and I feel so stupid for not remembering her name) told us there was nothing she could do since the flight was full. It was unbelievable… That lady was a big fat liar, I should write down our conversation to make it clear how bad the Qatar Airways ground crew in Doha. Me: But how come you didn’t give me the bassinet seat though it was requested months before? The big fat liar: because this flight is full, mam Me: full with what? With adults? Or with infants?

The big fat liar: the bassinet seats are full with infants, mam (bullshit #1) Me: ah ok, (I felt somewhat upset) The big fat liar: But the seat you have now is also a bassinet seat, mam (bullshit #2) Me: Really? But my seat is seat #43, the bassinet seats are in #10 The big fat liar: we also have bassinet seats in the back part of the plane…(bullshit #3) and that is yours, mam Me: (overwhelmed) thank you so much. When we got in the plane, we found out the seat #43 is a regular seat. I asked one of the cabin crews if I could move to the bassinet seat. I also told her if the bassinet seats were all occupied with infants then it was not a problem, but if there were adults sitting there, then the seat should be mine. To make the long story short, several cabin crews were involved, trying to convince us to stay where we were, but how could we sit in a regular seat with an infant on our lap? For a 6 hours flight? We could barely move! And what the use of requesting bassinet seat months before??

I was so pissed off! That was the worst flying experience ever! I got fooled by a big-fat-liar-ground-crew after doing a 40 minutes queue, then I got refused for a priority boarding so I had to queue for another 30 minutes with a crying infant, just to find out that there was nothing that the cabin crew could do to help me to get my bassinet seat. So in the end I told them to just fu*k off because I was sick of them. And suprisingly it worked! After seeing me mad, a cabin crew named Mr.Ashroush (I suppose he was the head of the cabin crew) tried to calm me down and asked the passengers who were sitting in the bassinet seats to switch place. They were unhappy, of course, but we thanked them anyway. And surprise…surprise…..all the bassinet seats (there are 4 bassinets in total) were occupied with ADULTS! My baby was the only infant on board, yet they gave the bassinet seats to adults instead. Requesting the seat was useless, asking them to change the seat politely was useless, you have to show them your anger in order to be respected. What a shame!

Burgundy membership inconsistent policy My husband and I have privilege card and last year we collected 80 Qpoints (on September). I know that you have to collect at least 50 Qpoints to be in the Burgundy level, but we forgot to ask for it, and on January 2012, our Qpoints was 0 again. This year (on august) we also collected 80 Qpoints and yesterday (Sept, 26) my husband’s burgundy card arrived at home. I tweeted Qatar Airways, asking why we didn’t get burgundy membership last year, despite the 80 Qpoint that we collected, but they were useless, they just told me it was automatic and I should send email to Qatar. If they had given us the burgundy membership last year, we could have obtained the burgundy facilities on our previous trips this year.

I am a Qatar Gold member who has been extremely loyal to your airline for a few years now. I am currently experiencing a huge problem at guangzhou international airport. I departed south africa with goods to be returned to china. All went well up until landing back home in south africa where my goods has not arrived with me. I am now told that the goods in my boxes are illegal and not allowed on a commercial airline. I would of expected the airline to have told me in guangzhou already that my boxes where being de boarded as I was sitting in the lounge for many hours waiting for the flight. I checked in 3 boxes and 1 bag where by all the boxes and the bag had the exact same goods inside. On my arrival to south africa only 1 box and the 1 bag came off the conveyor belt. I can't understand as to why they allowed those baggages and not the others.

I am in contact with Tracy lee noah from Qatar Airways Baggase Services, who agrees with me that nothing other than 25 cell phone batteries are illegal in my boxes. I am now left with the dilemma of getting people in china to collect my boxes and having to pay my own courier to south africa. Ie: goods inside my boxes are - Surveillance cameras - Window tint - Miniature camcorder - Balast to control lights And please note I left south africa with these goods I am deeply disappointed in the outcome of this matter as Qatar airways are leaving me with the problem and the expense to bring back my goods I left with from guangzhou on the same airline. Tuesday coming 22 November will be two weeks and thus the only way to sort out this problem is for me to pay a courier company too get my boxes home. I am awaiting a reply from somebody to advise on the status of my goods. I have been calling the airport office who's hours are 12h00 - 16h00 however there is still no reply!

Qatar Airways flight QR901 Perth to Doha and Flight No QR45 Doha to Manchester

My husband suffers with a bladder problem so, with a delay in take off, he required to use the washroom as soon as the seat belt signs were switched off. When this time came he got up but when he went to go in the washroom a tall blonde flight attendant (name of Anncunna or similar spelling) snapped that he couldn't use it as the seat belt signs hadn't been switched off. He politely pointed out that they had been as he had diligently waited until that happened to which she didn't reply. I had a later experience with this same member of staff when I was stretching my legs, as you are advised to do on aircraft, and she was in the corridor. I squeezed passed and she gave me a look as if to say I was in the way. All the other staff were very pleasant, as they have always been on any airlines we have travelled with in the past. We are pensioners who come from a small Island, the Isle of Man, and who had saved up for a very long time to experience the holiday of a lifetime. A flight like this costs a lot of money and you do not expect to be treated this way by a flight attendant.

Much more serious though was that a jam I was served for breakfast was covered in thick mould. I immediately showed it to the flight attendant (not the one mentioned above as she was serving the other side of the 'plane). She took it away and said her manager would come and see me about it. It was lucky that I noticed as I was watching a film anc could easily have put a knife in the jam and spread it inside the roll without looking at it and that could have had serious consequences if I had eaten it. In the event nobody came to see me about the incident and eventually the flight attendant just came back with a form for me to fill in which I thought was extremely bad customer service when I had been served up covered in mould.
It will be a couple of years away until we save up again but we hope to visit our family again who emigrated to Perth last year so hopefully Qatar can help to redress the balance of a very unpleasant experience by providing a voucher towards some of the cost of a flight in the future. I would be grateful that this is taken as an official complaint and feel it is serious enough to be dealt with by a Manager. Certainly the foods standards agency would be appalled to think a customer was served with jam which was covered in thick mould. I await your reply as soon as practicable.

I purchased two business class tickets to travel on 3 March 2013 from Kuwait to Amritsar (India)and come back on 9 March 2013. But at the check-in in Kuwait airport, the officer on the desk informed me that the trip from Doha to Amritsar shall be on economy class since all plane's seats were converted to economy class and I should keep my boardings and ask for refund from Qatar-airways office in Kuwait when I come back. I visited Qatar-airways office in Kuwait on 13 March 2013 presenting to the officer my boarding tickets and telling him what happened. The officer took the boardings and gave me a receipt and informed me that the boardings shall be sent to Doha to calculate the refund and they will contact me as soon as they receive the reply. I thought the office is able to calculate the refund and pay me rightaway, but I was mistaken.

I waited for more than 3 weeks till I received an e-mail dated 4 April 2013 from Qatar-airways headquarters in Doha apologizing for what happened to me and my wife and indicating that as a gesture of goodwill they offer $220 for each passenger in the form of NON-Refundable EMD (Electronic Miscellaneous Document) to be used for Qatar-airways services and valid for one year from the date of issue. Thy did not indicate this is my refund which should be in cash the same way I purchased the tickets, they gave the feeling that this is a compensation due to the flight discomfort to travel on economy class. When I contacted Kuwait office rejecting the EMD copouns and requesting the difference in fare due to the downgrading to be in cash, the officer on phone offered me 50% of the EMD values ($110 for each passenger). This is against the civil aviation laws.

According to the law, I am entitled for a refund of 50% of the tickets price since the trip between Doha and Amritsar is between 1500 and 3000 km (2780 km). If they just offered the fair refund (difference in fare between business class trip and economy class trip for Doha-Amritsar sector, I would accept it). This is my first travel on Qatar-airways. I never expected to have such problem and takes 4 weeks till they respond for my complaint and ignore it is a legal refund case.

Please go through the below mail. I request you to immediately take proper action regarding our complaint as the passenger could not go to other destinations as few life saving drugs are also there in the luggage and he may face difficulties coping up with the changing envirnoment. Already 1 day has been lost as they are waiting for their luggage in London which is causing extra cost to them along with not been able to go along with the group. Thanks Please note that on 16th of August my luggage got lost from airport transfer between Bombay and London Quatar Airways flight. Details of the passanger and flight are as below: 1. Passenger Name : Mr. Prabhu Ahuja 2. Flight No : QR 201 3. Date of Travel : 16/08/13 4. Flight From : Mumbai,India 5. Flight Upto : London,U.K via Doha. 6. Ticket No :1574145451082 THE LUGGAGE WAS BOOKED FROM BOMBAY TO LONDON BUT IT HAS GONE TO YAMAN. Is was located yesterday itself around 6 pm (London time) but has not yet come to london. Mr. Prabhu Ahuja is facing lot of difficulties as lot of valuables along with few important documents were in the luggage and also financial loss as well as there furthur schedule has got disturbed. Since it is almost 24 Hrs past after locating the luggage, I request you to please make sure the lugguage reach him on time as soon as possible. Complaint has been launched yesterday itself.

I made a booking on your website on Sunday the 14th of October 2012, i have paid with credit card as i want to fly from Dubai to Cape town South Africa on the 6th of nov and return the 16th of nov. the payment went off on my account as i recieved a confermation on my mobile. However i never recieved any ticket on my email. I phoned the booking office in dubai on the 14th of oct 2012. They said that they can see the booking has been made and they will send an email to headoffice to send my ticket via email. I then went to work and only checked my emails today, just to find no ticket. I then phoned dubai office again just to find out that my booking has been cancelled.

They then gave me the number for E.COMME, i spoke to Achmed who said that the money has been returned, but i didnt recieve any confermation on my mobile i told him as i am now unable to make any bookings. I have vacation coming up and this is unexceptable as no one send me any email or follow up. And the worst of all the fares has gone up. I dont think any of your other passangers would be happy if they see what ive been through with qatar if i should place this on twitter or facebook regarding the poor service delivery, i feel really upset and feel what you have done is totally unfair and the world should know about this. All i wanted is to be home with my family even if its just for a short period, but i take it that wont happen.

I had made a booking to travel from Abu Dhabi to Bangalore on 28.11.2012. The flight (QR 131) was enroute via Doha to Bangalore. The scheduled time of departure from Abu Dhabi was at 8.15 pm and I boarded the flight on time and arrived in Doha on time. At Doha Airport, the travel desk Duty Manager – Mr. Clifton-Agent, Airport Service and Mr. Raji informed that the onward flight to Bangalore on 28.11.2012 (flight QR # 226) to Bangalore was delayed and scheduled to depart next day morning (29.11.2012) at 2.00 am. After having a very tedious wait at the general place at the airport, I went to board the flight at the time announced by the Airline. That time Ms. Zsuzaanna- Duty Manager and Ms. Shaimaa-Supervisor informed me and couple of other passengers to keep away from the check-in counter. When I enquired about it, they informed us that, since the destined aircraft to Bangalore is full, I along with 4 other passengers were offloaded, including our luggage.

Further, she asked us to keep away from the main desk and made us to wait at the far end of the check-in counter to ensure that the destined Bangalore flight to travel with ease. Despite our repeated requests as to why we were offloaded, no plausible explanation was provided to us. We had lodged a complaint in writing (complaint form attached) at Doha airport itself. Later on I found (were informed on our persistent insistence) that the idea of off loading was known to the airline staff / Duty staff at Doha airport as soon as we reached from Abu Dhabi.

They concealed this information from us and made us to wait eternally. In fact just before the departure of my flight to Bangalore, there were other flights to various destinations like Chennai, Delhi and Hyderabad. The concerned duty staff could have easily accommodated me/us to some of the Airline to the nearest destinations in India and arrange a connecting flight to Bangalore OR they could have checked with co passengers to take a convenient route if possible, to accommodate us. After having heated exchange of words with the Qatar Airline staff, they agreed to take offloaded passengers to Dubai airport in the morning and made onward booking to Bangalore by Emirates Airlines which was scheduled to depart to Bangalore from Dubai on November 29 at about 1.00 pm. At last we reached Bangalore Airport at about 6 pm on 29.11.2012 by Emirates Airlines.

I would like to draw your attention that I had made this booking on Qatar Airlines due to the known reputation of Qatar Airlines w.r.t the service, being on-time and best airline AND further due to my urgent meeting with my Tax consultant, Doctor’s appointment and coupled with some other business meetings in India. In effect, due to the delay I could not attend any of the scheduled meetings in India and was compelled to cancel the whole programme. Besides, due to the day long waiting in the Doha/Dubai Airport made me sick for the subsequent days. This terrible incident affected me lot with physical discomfort, mental agony. Since I was on business tours/vacation, I could not write to you earlier.

Due to all of the above I have incurred a huge monetary loss to the extent of AED 20,000 to 25,000 (loss of business/physical discomfort/mental agony apart from the loss of holidays and sickness. In view of this, I rightfully claim a compensation of a minimum of AED 20,000/= for reasons mentioned above incurred to me due to this wrong off-loading. I look forward to your positive response at the earliest. FYI, my Privileged Membership number is 414395860 and my contact details are given below. I have attached the Boarding passes, Un-used Boarding pass, Complaint Form.

Have send you an email on the 7th December. Want to know what the cost will be to change to a later date, up till today, have not heard a word from you people. 7 days already, try to phone Johannesburg and Cape Town numbers but no reply. Could you please come back to me as soon as possible. My booking reference is YEYXJP AND TICKET NR IS 157-2312141488 and MY FREQUENT FLYER NR IS QR 40843401.

I am asking you very nicely to come back to me as soon as possible. I cannot see why it takes you so long to give me a reply on this. I can get a later flight for the same price, but waiting on you.

Thanking you,
Mrs M W Andrew

More then two months i haven'€™t got any composition for damaged (unusable) medicine, cloths, food for special heart problem, high pressure, diabetic pen for insulin injection and also my cloths were ruined, total cost i wrote +/- euro3000/- but i got only 40 (BDT4000/-) euro from Qatar airways. Is it normal for unusable i have borrow money for medicine, MRI, CTR etc an my total cost were near BDT50000/- and has to buy new cloths cost BDT 15000/- .as a passenger i have right to ask composition and mental harassment by Qatar airways. Therefore, I am asking you to take action against and ask them to pay all my cost.