Contact Redbox Corporate

Received an email from them for Two Free one night rentals because of my "SuperStar" status. No promo code could be found anywhere in their email. Tried sending them a quick email but all they offer for support is a toll free number and a Chat option...which did NOT work. I don't want to talk to anyone nor chat with them. I just want to send an email. After a Google search I found an email address on your site but after sending a lengthy email about other issues with them it came back as undeliverable.

Transaction ID: 4457477474

I returned this DVD two days after it was rented. I had rented this video and Welcome to Marwen together. I remember specifically because I returned Welcome to Marwen minutes before the 24 hour deadline. I returned Eternity's Gate well before the 48 hour deadline to avoid the rush.

I have been renting from Redbox since it's inception at my local Kroger store (Under different family credit cards). Up to now I have felt confidence in the Redbox brand. On one occasion, a video was not returned, and I did not dispute the charges. However, on this occasion the video was actually returned. I am requesting a full refund.

If you need anything further, I can be contacted at judgemarilynzayas@gmail.com.

Thank you in advance for your time.

I had 2 movies not to work Bohemian Rhapsody and father figures. Father figures made it about halfway and other did not play at all

I rented a movie one night &&’ it told me get a FREE 2 night game rental. We chose a game but the game never dispensed!!! Now I’m being charged 69$ for a game we never received, &&’ when I call customer care they tell me sorry nothing they can do. I need to write a letter to corporate. Mind you I can buy the game brand new for 29.99$!!!!! I couldn’t understand anything they said because NONE of them spoke decent English! I am soooo mad!!!!!

Redbox routinely sends out emails with promo codes on 02/08/19 I tried my email code along with 3 others from customer care and all came up as
invalid on the site they really know how to foster good customer relations this outfit sucks Netflix forever.

I was having trouble with the new Red Box web site. I needed to update my debit card on file with Red Box and it wouldn't let me edit my card. After trying for about an hour I called Red Box and the trouble I had was apparently it seems the customer support might be in India and the girl rep that answered had such a bad accent that I couldn't understand every other word she was saying and didn't seem to understand my problem. I kept telling her I was sorry but couldn't understand her. Finally she gave me a supervisor and I had the same problem trying to understand her. I decided I wasn't getting anywhere so she did say at the end she thought the new website might have problems so she said she would report it. I decided to give up. This is not the first time having this problem with Red Box. I went online and saw were Red Box outsources this work to India or some other country. I understand you need to make money but I have had these same problems over the years with other companies like HP. Thank You Lorenzo Otero

I tried renting an on demand movie and the promo code given (99cent) would not work. I couldn't even get into check out to make my purchase because the site kept freezing up. I tried contacting Redbox and was directed to call for on demand support. I stayed on hold for 45 minutes before finally giving up. My evening was ruined and I had to go to bed so I could work the next day. Redbox on Demand is horrible and needs a lot of work.

On or about July 12, 2018 we rented three movies and two of the three movies did not work correctly. We tried and tried to clean them and finally two of them started working but it took until about Sunday to get the two to work. The third Blockers continued to skip. We tried last night, July 16, 2018 one more time to watch the movie but to our dismay it would work and then throughout the movie is skipped. That is incredibly annoying to say the least. I took back the movies this morning and returned them to the redbox at the walgreens in Pendleton Oregon where I rented them originally. I meant to note something on the machine but the sun was beaming right into the machine and I couldn't see. When I got home my husband asked if I returned the movies and of course is said yes. Well apparently I didn't put the movies Blockers back in the case, because I was cleaning it over and over again last night and completely forgot to put it in the case and then forgot to check. So I am not sure what I need to do but this happens more and more where the movies skip but now I have this damaged video and I don't think I should be charged for any of them frankly. Please let me know what I need to do to make this right with redbox. Thank you, Jennifer Lynn Garcia 360-770-7764 I don't accept calls I don't know so I am hoping if I get a call that it says redbox. Thank you for your time.

I have a couple complaints one is red box did not give me all my movies but still charge me the full price I called customer service they said it would give the money back once I return the two movies I did get they would not help me redeem my points or you going to tell me how to I haven’t got an email confirmation on the two movies I did get it in your customer service seems to not give a care about your customers which is a shame I think I’ll have to start streaming movies instead of renting them from you

I do not drive so I have to take a cab. I tried to return my movie to a Redbox Center at Walgreens that was broke. So I then had him drive me to the closest one which was Jewel. It said it couldn't take anymore because it was full. I tried to contact Redbox by phone but never could get an answer. This cost me a late fee of 2 days. This is not the first time this has happened. I rent movies there frequently. If the machines can't stand the weather they need to be inside period instead of ripping off people that are on a fixed income.

On October the 5th Redbox withdrew money from my account. Redbox withdrew the amount of $58.51 and claim that I still owe them for a game I did not receive. My son wanted to rent a video game called Destiny 2 when it first came out, but when we tried to rent it we received an empty case with no game and I called immediately from the redbox to inform them o the problem and issue and they said they would fix the problem/issue and now months later I am getting charged and I had to call the yet again and they told me that they could not refund my money until I paid $14.00 more. What the F. This was their mistake and not mine but the take money from my account and want me to pay more just to receive my money that they never should have took in the first place. There should be phone logs and phone recordings of everything and if they checked they would see that it was reported when it happened and we never received a game but an empty case. I want my money back!!

On Sunday Nov 20 10:30 CT I spent over 30 minutes on your web site. I was unable to do the following. Enter a movie and find out all the Redbox kiosks near my area. Once I found a kiosk with the movie I wanted to use, I could not figure out how to make a reservation. I phoned the Redbox 1-866 number. it took over 20 minutes for a human to answer. While waiting, I had to constantly listen to your tiresome message while waiting. A woman from overseas finally answered.I could not get her to understand my two simple problems. When I told her she did not understand what I needed, she hung up. This is inexcusable behavior. Please have someone from Redbox call me to help me learn how to navigate your web site.

My son, daughter in-law and granddaughter went to the Redbox at King Soopers at 64th and Federal, Arvada, CO., today and rented "Kung Fu Panda". Brought it home and tried to play it. It had a hard time getting started and then nothing. We tried numerous times to get it going again. We took out the movie and put it back in and still doing the same thing. Took it out again and it appeared dirty at first. Put it back into the machine and again it started up and then quit again. By now the granddaughter was very unhappy - so we looked at the video very closely and discovered some horrible scratch marks on it. So, we gave up on Kung Fu Panda. How do I get my refund?

I rented two movies today. One of them wasnt even recognized. The blu ray player is an xbox one, and i made sure the movie was a blue ray. This isnt the first time that this has happened to me. I am seriously thinking about going back to netflix. Northlake blvd and u.s. 1 location in Palm Beach County.

Reserved two pickups to a certain redbox location when I got there I couldn't get my card to pickup my reserve so I'm sure I'll get charged for it.

I rented a game for my grandson. My daughter said she took it back, but i guess she didn't. I was charged 73 dollars for this game... how can i return to get my money back? I called the Redbox support number already, what else am I supposed to do?

I rented two movies the first one I watched Fantastic Four was great but The second AntMan the whole move is messed up, it kept skipping through and then freezing, Very hard to watch so I would like to get another copy to watch since I could not watch this one.

I rented the movie heist it skipped all the way though chapter 12 and 14 and started playing at the end it messed the whole how he did it up. If this is the way Redbox is going to work than forget it.

I checked the 5 movies I rented out after 9:30 PM. The next night I had to drive to five different locations to return 3 of the disks I rented. The 3 were returned by 9:15 specifically because every box I went to for 45 mins was full and couldn't take any more disks. 3 disks I had for just short of 24 hours. The next 2 disks I had to wait to return until the next business day in the evening. I had to go to 2 locations to find a box that had room for them. I returned them both right at 9 PM. They charged me for a full three days rental on all 5 movies.

1 movie wasn't even watchable because the soundtrack didn't match what was going on in the movie by about 15 seconds. I will never rent from redbox again. I could have bought on iTunes to own 2 & 1/2 of the movies I rented for what they ended up charging me.

I rented a Redbox dvd and did not return it back on time. I returned the dvd and 4 days later I was charged $21.11 for purchase of a dvd. If Redbox charges me for a dvd then give me the dvd. Think about it, you charge me for purchase of a dvd and you have the dvd and my money. This is totally illegal. How can I contact the Redbox corporate team to tell them of this problem? I am sure other customers have the same challenge.

I went to rent a game I swiped my card 2 times and Redbox said try again I got charged 2 times but no game I am highly upset. I would like someone to contact me soon from Redbox customer support and fix this problem with free game rentals and my money back. I called the Redbox complaint hotline but the lady was rude and didn't help

We live on the north east side of guthrie oklahoma so does my son and family. We would rent more movies if there was a red box on this side of town!! There is 3 redbox in guthrie ok. One at mcdonalds one right next door at Walgreens and one across the street at walmart! Now how stupid is that?? On our side of town is the i35 exit with four big hotels lots of restraints and 3 big truck stops!! And lots of housing behind those....please put a red box in! Or I am going to have to give in to my husband and get a bunch of movie channels!

I rented a blue-ray disc on Wednesday 4/22/15 and returned it on Friday 4/24/15. They are saying I did not return the disc and charged me $36 for the disc. They are saying that their system does not show it being rented since I rented it, and that is how they determine if the disc has been returned. But couldn't something go wrong with their machine? What if it did not register the disc properly? They would not take my word for it that something obviously malfunctioned. I will NEVER rent from Redbox again.

I rented the Night at the museum on 5/3 and the disc was corrupted not able to view at all. I want my money back!

I went to the first Redbox location at thr fresh market on 5600 S 900 E SLC UT and i pressed the rent button on the screen and nothing happened, so i kept pressing it and it wouldn't do anything, so i moved over to the next machine and it did the same thing. So I drove over to the 5600 S 900 E 7-eleven location and it did the same thing. I wanted to rent a movie? So what's going on with broken Redbox machines.

So here it sit again, just rented 2 much anticipated movies from Redbox, got my snacks and drinks and here we go. And..... skip, skip, skip, skip,skip, skip, skip, skip..... You get the idea!! Do you not check your inventory for damaged discs or do you just not care? This isn't the first time this has happened and I should know better, but it's like a bad habit and keep thinking maybe this time will be different.I have no idea what is going on with this story, skip, skip, skip. You have one thing to do right and that is to supply fans of movies with one thing, a great movie experience. You can't even do that right. Redbox, Bye girl!!

I rented two movies yesterday. I rented Interstellar and Divergent, both were the blue-Ray copies. I was able to watch Interstellar with no problems. However, the movie Divergent would not play. I wasted $2.00 and I would appreciate being given a credit for that movie. Thank you!

Watching intersteller on Redbox and it keeps skipping sections! I wish that their movies were of higher quality but it sucks sometimes Redbox.

Only had the movie our for 5 days and was charged $19. This is ridiculous considering that is 3.80 a night. Certainly not right!!!

This is like the 4th time this has happened I rented a movie last night "The best of me". The movie froze 5 minutes into watching and I couldn't get it to work. I'm very upset as I work for my money.

The selection of kids movies are poor and you need more choice. I tried to find lion king 2 and nothing came up you only have 6 disney movies. You need more selection of movies because people are not getting there money's worth. Disappointed

The last time I rented was around January 2013, it is now August 13, Redbox has tried to bill my credit card every day since May for $40 saying it was late fees. I paid for the late fees already, and they continue to try and charge me. I called them about it and they were completely rude to me. They would not listen to anything I had to say and basically blew me off. I had to put a stop payment on my account to make it so they couldn't keep charging me. The representative I talked to with my credit card company said this is ridiculous and she has never seen Redbox do this before. Needless to say I will never rent movies from this company again.

We just got a blu ray and its damaged so we had to skip threw just to watch PART of the movie that we paid for. I would like to get some free blu rays rentals since I couldn't watch the one I paid for.

I don't like how Redbox allows damaged movies to be recycled through their system, it's frustrating to say the least. In the future if Blu Ray's are scratched or broken they should take them out of circulation and not allow them to be rented by customers.

I made an online reservations for 2 movies, when I went to pick up the movies, the machine was out of order. I called the 800 number and was told I would not be charged PLUS they were giving me 3 promotional codes for my "inconvenience." The credit never came through and when I called them, I was told I accepted the promo codes in place of a credit "they don't give credits." I was very clear on the phone that I wanted the cc credited. They lied.

Redbox machine where I'm supposed to return film (due today) won't accept the film. Says' error' even though I have done everything I"m supposed to. I then went to another machine, about a block away, same thing happened. Then tried called their free phone # and find it's not working and for only $2.99 I can connected to ??? I didn't do it. Meanwhile, my film is outstanding for return, Redbox has my credit card # (not good at all) and I have a film I don't want.

This morning I looked at my account online and saw a hold for 53.09. I called Redbox and after about 15-20 minutes she was finally able to find a charge, with my first name (different last name) and the last 4 digits of my account number. I explained that the Redbox she says my card was used at was 10 miles away from where I lived. She advised that I needed to contact my back. I contacted my bank and together we called Redbox customer service back the gentleman I spoke to was SO RUDE! He said the charge was valid and that I would need to contact my bank.

He says the charge was in my name, I explained that the lady I had spoken to earlier said the charge was under a different last name...did she change to make it look like a valid charge? I am so upset. I don't have the money to waste on a charge in did not accrue!!! Now I have to wait 7 business days to dispute this through my bank. In the meantime...I will be short on my bills. I am so upset and want this rectified as soon as possible.

I made an online reservation with a credit card for 3 movies. I went to the location, with cc in hand, to get the movies and the error message stated that my card didn't match the reservation. I tried the card various ways to make sure I was swiping the cc right. I went back to my car to get another credit card & got the same movies as my reservation. When I got home to cancel the reservation, the website listed I couldn't cancel the reservation. I will be charged on a credit card $3,85 for 3 movies that earlier the box location stated the card didn't match the reservation.

I guess I don't understand when I am not making a mistake in the usage of your system for your product, why should I not be able to cancel a reservation. I should at least be told that I can not cancel an online reservation to remind me never to do an online reservation again. This is the second time this has happened to me. It may not seem like a lot of money but I am a college student away from home on Thanksgiving and I thought I'd treat myself today. It's really disappointing.

I rented Step Up Revolution tonight & it skips the whole time. It's not dirty. It's not scratched. I've read other posts about this movie not working. I think it's just a bad copy..?? Do I get a credit or a free rental? My husban is returning it now & getting something else. We rent almost every day & have not had this problem before.

The game we just rented (1/18/13) The Amazing Spiderman is so scratched that it is unreadable. I would like to not be charged for this game rental like I have been in the past.

I rented two movies from Redbox in September and the movies did not play in my DVD at home. So I returned one of the movies the following day and the other movie two weeks later. when I went to take the movie back the machine would not accept the movie. Here it is two months later and I have been charged for a movie that I feel like Im being accused of keeping and the customer service representative actually accused me of keeping this movie in which I know I did not keep or had a desire to keep. I am very offended by the rep and how he spoke to me about this movie. The customer representative name is Specene.

fist time ever using redbox, i loved it only rented twice, i look at my bank statement that week, it was at -107. WTF? So i call and ask them whats going on, the teller refunded me 3.40. i spoke to a manager and he was the rudest guy ever. he sounded like he didnt care that they were charging me, and all he kept saying was that they already refunded me 3.40... im never renting from there again.

I assume when I write my zip code as the area I live in the only options coming up for holding the video will be in that zip code area.not out of state or . I have put on hold several movies that turned to be out of state. . I know I have some responsibility to look but just assume it will be in my area as Would it be possible for redbox to only put dvd's in the zip code area I've put in..

For the second time in two months, my husband has had to cancel his debit card due to fraudulent charges from redbox. In December I found a $78.36 charge for rebox DVD rental pending in our bank account. Neither my husband or I had even rented a movie. After contacting our bank we learned that my husband's debit card number had been entered manually at redbox headquarters, call center, (whatever the place is called). Our bank could only go back 60 days but we were credited over $261.00 in fraudulent charges. Today, two weeks after the first card was cancelled due to this problem, there was another charge from redbox pending in our account. I immediately contacted our bank's fraud department and once again found out the charge came from manually entering my husband's debit card number. This card had just been activated a week ago! I highly recommend anyone who has seen even small charges, (a dollar here, three dollars there, etc.) that they are unfamiliar with, contact your bank. Please remove any credit or debit cards linked to redbox via your online account as well. If this company can make hundreds of dollars off of one person within 60 days, just think of the total amount fraudulently obtained by countless others!

Redbox customer service is VERY RUDE.

Rainy days are great for watching movies. Too bad your screens don’t work in the rain. I have never experienced Redbox customer service that is this bad before.

After a long rainy day on a motorcycle benefit ride I reserved movie at the red box at dollar general on hwy 24 in Anderson sc. Not only could I not retrieve my movies that I have already payed for but I get soaking wet trying to get them! This is not convient in any way! Need to figure out how to use the kiosk in the rain! Very aggravating and inconvient!

I called Redbox complaint department asking why i was being charged 2.62 and an additional 11.90 for 2 days that seems rediculous. When i asked how much i was told that i need to take that up with my bank because i wasnt charged for that so my bank statements lied to me … Im very disatisfied. I have been overcharged and then talked to very rude by customer service lady lazett. I will not be renting from rexbox anymore. I have never had this much of a problem until now.

I rented taken 2 earlier today. I am trying to watch it and my blu-ray keeps spitting out. I tried updating my player but this still didn’t fix the problem. I have tried to watch on the other two player around but it won’t play. I also barrow my brother-in-laws PlayStation 3 but it still won’t work. I have run out of ideas and have concluded its a defective disc. The redbox barcode number is 429743966, the blu-ray serial is LY02 9661 22832980 E21208-06G 9615. I want my money back, I was looking toward to watching this movie. I have heard nothing but good reviews about it.

Can not return redbox dvd because “it always quits working when it rains”. Have to drive further to.return. no answer on help line and chat not not available. Won’t be renting from them again.

More oftent then not now, I am getting movies from Redbox that are scratched and they are not able to be watched all the way through. It’s very frusterating. The disc is scratched and then that makes the movie very hard to watch because it will skip sections in the movie. This is annoying. Redbox is a great idea but there needs to be more maintenance on the movies. Yes, it is only $1…or more now, but it’s very by customer service to rent movies you can’t watch because of low maintenance.