Snapchat Complaints Continued... (Page 2)

192+ reviews added so far. Upset? Call Snapchat corporate:
40

I'm 12 years old and I'm turning 13 in 7 hours! Can I have my account back? The minimum age is 13 and its 5:45 pm in Paris (where I am) and in exactly 6 hours and 15 minutes I'm turning 13. Can I have my account back for my birthday? Which is at exactly 12:00 AM. It's my birthday tomorrow please can I have my account back?

60

I don't like how pictures taken on Snapchat no longer save to my phone. I know it is possible to download memories to your phone but this action always "fails" when I try to do it. I would love if when saved, the pictures and videos saved to both memories and my photo gallery on my phone.

40

I had a steak of 75 and for no reason snapchat took it away. it was with an important person and it pisses me off that I didn't even get an hourglass or anything. we both snapped daily more than once within the 24 hours the snap steak could go away. I'm so angry that this has happened because this person meant a lot to me. someone or something please fix it. I wish I could call snap chat but they don't even have a number. this is bull shit. I don't want to start all over again.

20

I snap chatted everyone that I had a streak with yesterday and they responded, however a few hours later I looked at my snap chat and majority of my streaks were gone. I was in the 170s with one person and now it's gone.

100

I am very sad and annoyed at the fact that there is a few animal filters with that squeaky voice but no owl. I think that the owl filter would have a very good use to me and a lot of people. They are very cute animals and deserve some recognition instead of adding a second dog filter. An owl would be very appreciated please and thank you!

20

This has been happening for months, I will open my snapchat and half my snapchats have been opened without me viewing them. This is unacceptable and needs to be fixed.

60

Back a couple months ago when snapchat's update deleted the old filters but made it possible to buy them, I bought 3: the rainbow coming out of your mouth one, the mouse one where when you open your mouth it looks like it's eating, and the green face sick one. About a week ago, I went to use the mouse filter, and it was gone, and hasn't returned since. I understand the filters come and go, but I bought this filter! Not that it's a huge deal, but I'm just disappointed that I don't have my filter back.

I had a snap streak with a friend of mine, and we were snapping at 10 pm last night. Then I went to bed and woke up and had a snap from him this morning, but I realized our streak was gone. It never showed the timer and earlier that day it went up a number, so it's not like it showed any signs of losing it. As I read other reviews, I notice this happens A LOT. Why isn't the 24 hour thing true to your word? I really love snapchat, and I've been using it for about 4 years now. Please fix these problems so other people don't have to go through them as well.

60

Me and my friends had a snapchat streak and we were up to 176 days! And we were snap chatting eachother all day then today we lost our streak! It didn't have the timer next to it and we were snap chatting all day! Makes me mad.

40

Ever since the new Snapchat update i haven't been able to view my videos on my story. Every time i press my story it plays everything except for my video. It just skips over it. I also used to be able to zoom using my front camera and now it does not work. Another thing is, sometimes when I'm recording a video it shows that its recording, but once i lift my finger it comes out as a picture or it says "the video failed to record". These problems are starting to aggravate me and is making me want to use Snapchat less. If i could i would rate 0 stars.

40

The filter for Eid al Fitr didn't last longer than 24 hours from when it started in the eastern hemisphere. I live in the usa and by the time we learned of the filter it was no longer open for contributions. Eid lasts almost a week for some of us, much like Holy Week for the Catholics. Please allow all muslims from around the world to contribute to the filter by keeping it open for submissions at least 72 hours.

60

I had a snapchat streak of 47 days with my boyfriend as of last night, and we woke up this morning and it is no longer there.

40

Myself and my friend have very recently reached over 100 days on Snapchat for our streak, as I'm fully sure on the exact number of days I'm presuming it's around 120. We have snapped everyday however despite having snapped yesterday our streak was gone today. I am complaining on behalf of myself AND my friend as we have been waiting and trying quite a long time to reach 100 days and now it's taken away due to your faulty system. On the same day my friend lost a 259 day snapstreak with a friend of hers. This behaviour is not acceptable and I'm very upset and angered that our hard work and many days of snapping are going to waste like this! Snapchat, please sort yourself out as we are getting sick of this treatment.

40

Snapchats new forum at the top of the stories includes news, articles and hot gossip. Today I was disappointed to see that snapchat advertised a picture of the gone girl actress baring her ribs and describing it as a better and more sexy look. Not only is that image outdated today but it upsets me that snapchat would advertise skin and bones for young individuals to aspire to. The next time I see an article like that I will delete my account.

40

I have sony sony c3. Snapchat is not work properly on this phone. When i trace my face and try different cameras it sometimes stop and sometime hang for long time. No app hangs on my phone except snapchat. Although my phone is 5.1.1 updated.

40

I went to go log in my snapchat and it locked me out of my snapchat. I did have a 3rd party app and it was snap upload but I deleted it. I also waited a day and it still wouldn't let me log in. I tried to unlock it on a link but it still wouldn't let me. I really love snapchat and I have a high score and a lot of friends that I don't know if I can get back if I make a new account. Please will you unlock my account please thank you.

20

My account has been locked and I have no clue why as I don't use any of the jailbreak apps. I think this is really unfair and I am completely disappointed with snapchat services as I have been using it for 7 years with out no troubles. I am willing to take this further as I don't think my account being locked was necessary.

40

I have a Samsung Galaxy J5. Whenever I use the back camera, the camera goes black. When I open the phone's camera app, it tells me "warning: camera failed" and I have to reset my phone again. This problem keeps reoccurring, can you update the app so it does not conflict with my phone?

40

So me and my friend were on a 190 day snap streak and when I went to send her a snap the streak went down to 189. The hourglass appeared and we've been snapping each other all day?

60

The new update is not user friendly and nice at all. The live videos cover most of the page and you get really annoyed when u want to watch people's stories. Requesting to just please remove the wide live videos that cover almost all the screen.

40

My cousin signed me out of snapchat to use his snapchat and when he was finished with his. I tried to sign into mine but it keeps saying that my password is wrong but i know it's right because I wrote it down. Please help me with this problem. Is there a way to help me reset my snapchat password without sending an email to my email, if so please shoot me an email or give me a call.

40

Me and my friend had a 171 day streak. We snapchatted all day yesterday, and when we woke up the streak was gone. This has happened to me twice before and it is very frustrating to know that I can lose a large streak because of something that isn't my fault. Here is proof that we snapchatted the day before we found out we had "lost" our streak. This is becoming outrageous.

20

I lost over a 340 day streak even though I sent and received a snapchat within the time. I was unable to open the snapchat even though I was able to open the others. Is there anyway I could get it back.

40

Not happy with snapchat. As most Muslims use snapchat and there is no ramadhan filter whatsoever I live in England, and this isn't good enough. We need a ramadhan filter. When it's Christmas you have a filter up but when it comes to Islamic things there's no filter to be Seen. I am not happy.

20

I am extremely upset because my boyfriend and I had a very long snap streak going, and I confronted him about it ending because on my screen it said I sent him a text and he hadn't opened or replied. but then he texted me back and sent me a screenshot of his feed that showed he sent me a picture and I didn't open it, but I never received the snapchat, nor did he receive my text. I am very upset, and this is not acceptable.

40

Nothing is loading and everyone is having problems with it and it keeps saying 'can't refresh please try later' and I want it sorted please thanks.

40

I used to love Snapchat but you keep on blocking my account its pissing me off can you fix it and stop blocking my account?

20

Me and my friend have been talking for at least 65 days and last we talked was at 10:00 PM and right now it is 8:00PM and our streak is gone and we want it back. Can you please do something about it? We NEED it back we are half way depressed.

20

Snapchat used a new filter and it makes people look Asian. That is being racist towards people who are actually Asian. It is making us feel bad about ourselves. This filter is very racist and feels like you guys are making fun of us. Please delete it, it makes me feel self conscience of myself.

40

It's pretty basic. my snapchat is hacked it's not letting me log in it said its locked and visit a website ok. Well I did and it said a bunch of things and I don't have a plug in. I haven't accessed my account on a non snapchat thing or anything else it said so you no what get this fixed or else you so not wanna mess with me.

20

I am having problems verifying my mobile number in Snapchat India (IN). Has anyone else had these problems? I am attaching a photo of the issue.

40

This has happened before, but my streak with my sister just disappeared after about two hours of not snapping. We had snapchatted about two hours prior, (both ways) but I checked it a while later and it was gone. We were at about 180 days. With my friend Ben, we lost our streak about two weeks ago even though we were having a two way conversation that afternoon, at about a 150 day snap streak. Why does snapchat advertise it as a 24 hour thing when the streaks disappear after about 3 hours of not using it?

80

Me and my best friend were on a 90 day streak but then this morning when we woke up the streak was gone even though we snap chatted yesterday? Can you give us the streak back or let me know the best number to call to get in touch with SnapChat customer service.

20

I am from Liverpool and people from Liverpool take a dislike to a news paper called the sun as it lied over one of the biggest murder cases in UK history know as Hillsborough where 96 people died. I wish for it to be removed from a snap chat story recently posted on the discover section. It is greatly offensive please remove on behalf of Liverpool.

100

Our streak of 378 days went away after neither of us were given a timer for warning us! I attached my last proof taken that we had 365 days.

40

In Monday I exchanged snapchats with one friend (about 3 each), and by the afternoon I had lost our streak. Later hat night, I snapchatted 3 people separately (sending at least four to each and getting ready as many responses), and by morning those streaks were gone too. Tuesday at lunch, I snapchatted my friends multiple times, and I didn't even get an hourglass when it ran out. How can I get my streaks back?

40

I lost three of my snapchat streaks without actually forgetting to snapchat back. My username is jackiejoseph and my password is coniston so please give me back my snapstreak with anna tseng, garrett howell, and caroline bryson. Thanks.

20

The new filters on iPod 5 is been glitching a lot. Has anyone else experienced problems?

40

I love the new snapchat update more then anything but there are problems. Last night I was snapchatting someone. We stopped talking for an hour, then the little hourglass came up showing our streak was about to run out, although we had been talking a hour before. I snapchatted her but when I woke up this morning, our long ass streak was gone. I have been locked out of my account and cant log back in. I dont know why. Please can you fix my account.

80

I have a concern, in my snapchat the emojis that pop up aren't my regular Galaxy s6 emojis their other android phone emojis and I what my emojis like ios do have theirs. Can you change that?

60

I had been using snap chat for years now and all of a sudden they lock my account for no reason? Not only did I have any third party apps installed but when I used their customer help page to unlock my account I received multiple messages that said they were unable to file my request. Very disappointed and angry.

60

I had a 160 day snap streak with my friend Katie and it's literally been over 5 months and we lost it for no reason I'm 99% sure we snapchated yesterday and it's only 8:30 pm today and it's gone and now I'm depressed and am crying bring it back or I'm deleting the app.

80

I have been snapchating my friend back and forth for a number of days and we had the "best friends" emoji for 2 week and the snapstreak emoji for 50 days, however today at 6pm I noticed both emojies had gone for no reason, this angers me and my friend for we definitely have snapchatted each other sitting the 24 hour period. I ask that the emojis are reinstated a.s.a.p. I am appoled by this.

60

I used to love Flickr but who really keeps this website up anymore. It's sad to see it go and I wish that Yahoo! or whoever owns it now would put some money back into the community.

20

My friend Alex and I had a snapchat streak and we snapped every day and then it went away and it's not the first time. It's happened with my other friends to.

60

Me and my friend have been snapchatting eatch other non stop, we had a snap streak of 85 going on to 86 and randomly disappeared, I am very disappointed seen as though this was one of my best apps, please give it me back!

40

How can I hide events on Snapchat? I do not want to see this gay pride stuff.

40

It's so annoying when I click on a friend's story and it goes through all of my friends stories. If I wanted to see their story I would click on it. Please go back to the way it was. I only want to see the stories I click on. Thanks!

40

My snapchat streak of over 260 was lost today even after both users received and sent a snap to each other. How can this be reversed?

40

i would like to complain about a snapstreak with one of my friends, we have been texting in spaps for the past 86 days non stop and we suddnely just lost it. We are snapping one minute then the next we have our 86 day atreak gone, so I would like that to be replaced and if not i will be very dissapointed!

80

I do not like this new update on snapchat the 9.27.5.0, it just seems too difficult for me. Please change it back to the way it used to be please. But, first want to thank you for your app. I love using it. However, I'm VERY disappointed with the new update! i don't want to see everyone's snap story. ONLY the snap stories I click on. The fact that one story goes to anther automatically is a huge mistake on your part. Please fix it. I don't have the lenses option I want or I will complain about your app.

80

The video chat doesn't seem to be working for me. After I send a video, it appears to be damaged. Kind of like what you see in TVs when there's no cable. The static thing. But when others send me videos they're fine. I've tried restarting my phone and I've tried uninstalling it then reinstalling it but to my disappointment, it still doesn't work. I hope this can be fixed as soon as possible before more people get frustrated. I love this app!

40

I woke up and wanted to use the bunny snapchat filter and it was gone. I'm really not satisfied about this because that was my favorite one but there still manages to be these ugly filters that no body likes. So what I'm saying is change it before more users complain.

60

My friend and I have been snapping consistently for 115+ days (going on 118 to be exact) and our streak just disappeared for no reason! We've responded and received snaps well within the 24-hour mark. This would be the third time this has happened.

60

Although snapchatting someone continually everyday my snap streak with this person has been deleted. I'm a little upset since our streak was big. Has anyone found a phone number to call and complain about this? I'm sure many users are having the same exact problem.

40

My friend and I have lost our 98 day snapstreak, not only do we talk everyday we were talking last night on the red chat! If somebody could tell me immediately what has happened that would be great. I will also be leaving crappy reviews daily, for what has happened.

80

I wish they didn't block people on rooted phones. My phone came with root and I don't even know what that means and now I can never use snapchat again unless I pay a phone store $100.

40

I keep losing my streaks even when both my friends and I keep them responsibly in less than 24 hours. Please fix this because I'm loosing like 120 day streaks for no reason.

20

My friend and I had a 260 snap streak and today, it disappeared. We snapchatted yesterday and earlier this morning so I do not understand why it is gone.

20

Snapchat keeps crashing and turning off my iPhone. Then it shows that I can't turn it on because it "needs to be plugged in Cuz it's out of battery." It's happened at least 7 times this week and leaves me unable to use my phone for an hour each time. Make it stop.

20

It is unfair that the video filters are just available only in iphones this should not be such android phones should also get those features as well as while saving my story its just blank I want the features as soon as possible. They should look on to it fast and improve it for android devices.

40

I log out of snapchat one time and it wont let me log back into it on the same device but it will let me go on it on other devices and the 2 updates hasn't done anything to help. Can they not just fix it!

40

I do not like the new update that I just got there on the 9/3/2016. It's all skinny writing and I wish for them to go back to bold writing. Normally I would rate Snapchat 5 stars but in this case of the UX I give them 2.

100

Snapchat is perfect. 5 star app for sure. This isn't really a complaint I have a laptop and i think it would be very useful to have snapchat on laptops or even desktops. I think it would be very cool. Has anyone tried to email Snapchat customer service and suggest new features? Not sure they would listen but might be worth a shot. I am sure they get feedback every day from around the world.

20

I had a streak for 50 days with my friend and we snapped every day no change but our streak was deleted even though we didn't spend 24hours without snapping! Please can you give us back our streak?

20

I am really annoyed because I keep losing Snapstreaks for no reason and it's ruining my life to be honest because that it's so much effort to get them and then to unnecessarily lose them. It really upsets me please can you bring a few of them back? I would be extremely grateful as I really like snapchat and I would recommend it to anyone and I would consider myself one of its most loyal users.

60

I had a 260 day streak with someone and we snapchat each other everyday and we always make sure of it and I'm 100% sure I did snapchat her and she snap chatted me because we had a whole conversation on it -- not on slide chat. I am very annoyed and disappointed about the loss of our streak and it's going to take another 260 days to get back and it's snap chats fault we lost it. I am very angry about the situation and hope snapchat will fix this ASAP.

20

I was at my sister in law and the lady next door took pictures of myself and others in back yard and front yard and movies and posted them on snap chat with out our permission and at the moment my disabled son is under protection by the local detectives.

40

So I had a 191 day snap streak with my best friend and then out of a sudden it was gone. I have been using snapchat for many years now and i go on the app everyday. I eel like i deserve to get my streak back considering it was snapchat's fault that i lost it and considering that im a very frequent user of the app. Losing the streak was a downer and nobody likes that. If snapchat doesn't give me and my best friend our streak back then im sad to say i will be deleting the app. Thank you, and please put yourself in my shoes when reading this complaint.

60

Me and my friend are trying to snapchat each other but our snapchats keep deleting us from each other's snapchats. We can't snapchat each other and when I am trying to re-friend him it says there is so snapchat with that name and I am spelling it right.

40

My days with my boyfriend Are gone! We had over 200 days (213) and they are just gone! It didn't pass 24h of silence, we were talking and when i escaped the chat i realized that we don't have our precious days anymore. Please help me! I want my days back.

60

We lost our streak, but we snapped each other on everyday. We were at 94ish days. Can we please get it back?

80

My friend and I had a snap streak for 86 days. We snap chatted each other every single day, and we clearly remembered we snap chatted each other however the streak just disappeared. We are both extremely annoyed for this mishap and want our streak to return.

20

My streak was broken with someone, what the hell. We both snapped each other multiple times yesterday and today and like 5 minutes ago the streak disappeared I'm gonna flip out.

60

I have been snapchatting someone for more than three consecutive days now and we still have not gotten our stream which makes me very angry.

60

I have been a snapchat user for a couple of years now. I thought that the "streak" idea with the amount of consecutive days with another snapchat user was very clever. That was until I noticed my streaks would end randomly even when I would actively and continuously snapchat the other snapchat users. It did not say either of us opened each other, and we had been snapchatting less than 24 hours before. It's quite annoying, it's happened multiple times and I have no way of preventing it, even if I am snapchatting a lot.

40

I have lost a streak with one of my best friends twice now but I have not missed a single day. It is ridiculous. It only happens with me and this person. I am highly upset and about ready to stop using snapchat all together.

40

Me and my pal are going for a hundred day snapstreak and we're on day 18 and it's not changed until 19 the day. I am gonna be raging if it doesn't change. I will take you to court for this.

40

I opt in for beta version in settings and according to process i uninstalled and reinstalled snapchat but now i have have tried like 100 times to log in but i can't. It says your login is temporarily unavailable! What is going on with this app?

40

My friend and I had 65 day streak, we were snapping today and yesterday and we lost it. We're both very annoyed!

40

So, about a year ago, I added Nash Grier (nashgrier), a famous person, on Snapchat. He stopped using it for some reason and five days ago he started using said app again. Since I am not interested anymore in receiving the snapchats he posts, I deleted him. However, his name and stories keep appearing in my device. I've been trying to remove him from my friends list for the past five days but the moment said user posts a new photo or video on his story it happens again.

I've also tried to block him but it won't let me do it. This is my only Snapchat complaint and I would like this issue to be fixed as soon as possible.

60

My Snapchat does not work unless is hooked with the wifi. This is happening after I did an upgrade can you please help me fix it. Of course, there is no real Snapchat customer service to help, which means I am sadly on my own for this one.

40

I have been having some serious complaints with my snapchat login. Several months ago I logged out of my snapchat account. When I tried to log back in I got an error message that stated "Oh no! your login temporarily failed, so please try again later.." I clicked on the link it sent me and tried everything it told me to. As well as that, I tried restarting my phone, resetting my phone to factory settings, changed the password, uninstall and reinstalled snapchat.

I tried to login on the account on my friends phone, and it worked fine. When I tried on my phone, the same error popped up. I even tried making a new account but the same thing happened when i logged out of it. Please I need to contact support, as I am getting tired of trying.

60

I had a snap streak with my pal, 61 days long we have snap chatted every day and it has randomly disappeared, if Snapchat customer service could please get back to me and resolve my dilemma that would be much appreciated.

40

So me and my friend had a snapchat score of 202 and we haven't missed any days and then today the score just disappeared. I would like to know why and we would like our score back please!

80

Hello, my name is Sarah, and I'm addicted to Snapchat . Really, I love this app, but there's one thing that pisses me off ... Why my city still doesn't have its own filter? I live in Laval, a city (big enough for a filter) just near Montreal, Quebec, Canada. Montreal has several filters already and that's normal, it's the metropole. But now I just learned that another city near Montreal, as big as Laval or maybe less , just got their own filter! Where is the Laval filter? We are tired of waiting! A pissed Snapchat lover that want a filter for her city!

80

I would like to know as of why it is that android users do not get the new update. If this isn't fixed I for one will no longer use snap chat for its seems wrong that not everyone gets the update. I also believe I will not be the only if this is not fixed there for you would be losing a lot of snap chaters.

40

I am a religious user of Snapchat. Every day I use it to interact with many of my friends and family, until about a month ago. I cannot log in or anything because it tells me that I'm not connected to the server. Why? What server is it referring to? I thought it was the app problem. I uninstalled it, then re-installed it. The problem persists and I'm very annoyed with this. Can someone please help me fix this?

40

My snapchat logged me out and I forgot my password and had to go and try to reset it, but my yahoo wouldn't work correctly and reset directions wouldn't go through for some reason. And yahoo has now locked me out of my account!

80

My SnapChat never loads, if your on wifi or not it doesn't matter it doesn't even load on 4G! Please try and fix this. I love using SnapChat and am a loyal follower but this is getting to be too frustrating to handle. I can't wait any longer.

40

i always loved snapchat and had it for over 3 years but now snapchat as this locked account app, the thing is I can't screenshot my snaps I talk to a lot of family of my from different countries and I love to save their photos and videos and now snapchat as locked my account and blocked all this apps!! This is so pathetic and childish, it was like this a couple years back! Snapchat is making new version and now I can't talk to non of my members and when I try to contact them they will ignore my emails and my messages and never get back to me it's been months! And yet nothing! Poor customer services companies like this should be banned!!

40

I hate the new Snapchat because they removed all my custom names for people and my friends list. They also removed my contact list and it's the one that I have had now for almost two years. This update is really bothering me and it's confusing now. What is discover?

80

The idea of SnapChat is great for adults but scary for children. I have concerns about a teens ability to text anonymously with other teenages, especially since the website probably has records of all of these files somewhere. It's a brave new world people! I would recommend that any parts seriously research what SnapChat is and the kinds of texts and messages that are usually sent with this mobile app before you allow your children to use it.

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