Taco Bell Complaints Continued... (Page 11)

A few weeks ago I have them a $20 at the drive through window but they claimed I only gave a 10. Thinking ok, maybe I made a mistake, I accepted that but have been ultra careful since then with the bills I hand over.
Today the same thing happened. I am 100 percent certain I handed over a 20 but the attendent insisted it was only a 10. I drove off and will never go there again. I am ABSOLUTELY certain that it was a 20 that I handed over.

About 90 percent of the time I go to this Taco Bell they mess up my order I know how to order it and what comes on it but it seems like they intentionally put the fiesta sauce on it just to tick me off. I will even tell the cashier to verbally tell them to not put it on there it doesn't come with it on there so they are just doing it for free!! This has happened well over ten times I'm a very frequent taco beller every time I call them or have it replaced and yet they still make me something not even on the menu if it was still on the menu it would make me ordering easier and cheaper!!

Hi,
I was recently at a corporate taco bell store 000015 on 1/23/13 at 3:01 and my order number was 582470. I have been to taco bell many times and was disappointed when I went in today and got home and I don't live far. However when I got him my food was already cold and I ordered a double decker and it tasted like dog food and was really soggy. It was so bad my three year old wouldn't even eat it. Hopefully my next experience is bad with the food quality, if I decide to ever try it again.

My husband & I eat Taco Bell almost every weekend. I never complain about asking for more red sauce and no onions in my bean burrito which they screw up constantly. I let it go. I am a server/waitress. I know how it is to have people unsatisfied & complaining over petty stuff. HOWEVER... I always order my bean burrito & chicken quesadilla. This time I had a slice of chicken in it with NO CHEESE. It's very frustrating paying over $4 for that. I know it's "fast food" but c'mon. Why am I paying that much for a tortilla and sauce? My husband offered to go back or add cheese for me. Instead I drenched it in your fire sauce. So now I ate a tortilla and hot sauce. I could have made that myself. I never do this, but I thought you should know. Especially from one of your customers who always chooses Taco Bell. Even when they constantly screw up our order. Thanks for your time. By the way, I took a picture if you want to see it. :)



Disclaimer: This complaint was submitted by Anna Honcoop on 08/31/2013 at IP address 70.161.149.173 using our Taco Bell complaint form. This opinions contained in this Taco Bell customer review titled, "My quesadilla " do not reflect the opinions of this website.

I went to Taco Bell on oct 27th at about 7pm. The location was downtown Santa Cruz ca. It was the scarest place I've been in along time. When you walk up their is a court yard full about 10 or so men that look like the worst of f the worst but my husban and I were hungry, so we went in anyways. What a mistake. The manager at that location has let bums and drug addicts take over. When we made our way in it was about 90 degrees it the lobby, full of trash, and their are very few seats at that location most of the seating is outside is in the court yard. We waited 15-20 min for 2 items and we had to wait outside with the scum of the earth.

I was the only female and I felt very afraid & was thinking we could be followed out and robbed. That is not how I should feel grabbing a quick bite. As we waited he could hear 2 men talking how they new the same people from prison and about how 1 had just gotten out of pelican bay ( the worst prison in ca) after doing 6yrs. I don't want to eat next to that! They aren't even eating TB just haing out. One table was covered in blood spatter ( I should call the health department ) we saw 3 very obvious drug deals in the court yard and one man that followed a family with a a young child to haras them for money and the family had to run to their car. That is bull shit! I work hard for my money and will never spend it at Taco Bell.

I was so afraid we almost left with out our food and by the time I got it my tummy was in nots. I had one bite and trashed the food Taco Bell cured my hunger but not in the way I wanted. Taco Bell is my favorite fast food and was one of my 1st job. My feelings have changed & my family will take are money to a safe place to eat next time as I have an 8 yr old daughter and I would never take her there. We normally go to the soquel ca TB and it is very nice and it has the best employees, they get it right every time but now I will never go again to any Taco Bell because of the bad time I had in downtown Santa Cruz. As long as druggies are ther my money will not be. Get it together Taco Bell.

I ordered a mexican pizza meal, which came with two taco supremes.. after eating the first supreme, I noticed that the second one had green mold on one of the tomatoes and a smaller spot on another tomatoe. This was by far the most disgusting experience I have ever encountered at any fast food chain. You have lost a loyal costumer and more than likely my friends and family after I spread the word. It was at the state st. Location in rockford, il. I would hope you take this seriously, as people could become sick and start a lawsuit against your company. Thank you for your time.

I went to taco bell in yuma AZ 026030 on 32nd street.we went around 7:30pm .the manager Brandon was really rude about me letting him that there was a hair on my burrito.he even blame me about putting the hair on the burrito.this is not how you run a store with rude managers like this one.very upset and will never recommend this or any taco bell to no one and I'll make sure everyone know how rude managers are

I went to Taco Bell 027886 and purchased 2 xxl nachos on chicken and one steak and I received as much meat that's on a nacho supreme if it was chicken or steak I called the store and asked to speak to the manager and told her the problem she stated that she made it herself her name was Amy I asked how much was it suppose to weigh I forget what the said but there's no way this met this criteria I asked if I brought it back and we weighed it it wodnt weigh that she said yeah it wouldn't after two minutes and this was after I informed her I live right down the street I think it's a total rip off to charge me just about seven dollars for a nacho and give me about three dollars and fifty cents in product. If u need pictures I have them

Not once, not twice, but three times your Fort Mill, SC location has managed to screw up my order. The first time I was inside of the store and had decided to eat in due to the long drive-thru wait. I noticed that my order had been screwed up I took it back and they fixed it. The second time I was not so lucky however. I ordered a nachos supreme out of the drive-thru and specified what items were not to be anywhere near my nachos and soft taco. Arriving home I discovered every single item I specified to not be on my order staring me in the face. I threw it all away and made myself soup. Today however was the last straw. I had an order made in the drive-thru for my family. Arriving home I found that all of my items had been messed up in a similar fashion to Trip #2. It is my assumption that the workers must have ingested a large amount of methamphetamine an wildly threw in toppings and tacos regardless of what the order said. This location is just an embarrassment to your corporation at this point. The Fort Mill Taco Bell has never had any problems that I have heard of before these last few months. I have listened to numerous complaints recently from my friends and have clearly witnessed the incompetence firsthand. Fix this or prepare to lose a good number of customers and a corporation-wide loss of integrity.

The Taco Bell restaurant located in Covington, Tn. is ridiculous. There has been a period of three weekends in a row that reminds me why I stopped eating at Taco Bell to begin with. First weekend, the lady comes to the drive thru speaker and thanks me for coming to Taco Bell but they are out of meat, hard taco shells, tomatoes, cheese, sour cream, and potatoes along with anything else that was needed to eat at Taco Bell. I asked her what do you have? She giggled and said a few soft tacos and coke to drink. The next week, I try it again, drive to the drive thru and the lady says their system is down. The next week, the week of Dec. 8, 2012, I get the same response. This was the last straw. First of all, I go through the drive thru at 11:30 pm.

What restaurant is completely out of everything? That restaurant needs a new manager because someone is NOT doing their job. The lights are out when I drive in the parking lot every night like they are closed when they do not close until later. The employees are having a great time in the lobby, where all can see because we are driving by. This has been going on for a while. It would not surprise me if the revenue at this restaurant has decreased. It is ridiculous. I like Taco Bell food but if this is the representation that is allowed I can eat somewhere else. I work hard for my money to spend it at an establishment that is irresponsible enough to allow their food storage to deplete, their employees to have parties in the lobby for all to see and a company to not keep up on technology to keep a system working for a simple transaction.

I live in central Pennsylvania and have several Taco Bells around me. I occasionally eat there, but I wanted to send my son some Taco Bell gift cards as there is a Taco Bell walking distance from his college. I stopped at a Taco Bell in a mall and they told me they do not have them there as they're not a corporate store. I would need to go to a different store. The mall store was combined with KFC. So I went to another Taco Bell and mistakingly asked for a gift certificate. they said they do not carry them. I then called an 800 number for Taco Bell and they informed me they do not offer gift certificates, but rather gift cards, which is what I meant in the first place. The 800 number told me Taco Bell will have gift cards. Then I went to a DIFFERENT Taco Bell, only to be informed they're a corporate store and do not sell gift cards. I would have to go to Walmart. I went to Walmart and they do not carry them. They said they might have around Christmas, but do not anymore. After being sent on a wild goose chase, (if it was just for me, I would've stopped at round 2), I've come to the conclusion Taco Bell doesn't really need the business. I buy my son gift cards for McDonalds and Subway and neither of those restaurants have any problems with issuing me gift cards. Thanks for listening.

I decided to go through the drive-thru at the closest Taco Bell where I lived for our dinner tonight. When I first pulled up, the guy asked me to wait a minute and he'd be right with me; no problem! He then proceeded to take my order. There was only one car in front of me, so I pulled up behind this car. I waited behind this car for 5 minutes. A little timely, but ok I can deal with five minutes. I finally pull up to the window, the same boy took my money and gave me my change. I waited five more minutes before he gave me my drink. I waited and waited (he had left the window half open so I could hear pretty much everything going on inside). Two of the employees (including the one who was "helping" me) were standing there joking and laughing and throwing around the F-word very loudly! Finally, the boy asks if I needed any sauce, I told him no I didn't need anything else other than my food. He then closed the window behind him and again I waited and waited. The boy finally gave me my food, all the while, he never once apologized about the long wait, no thank you, no have a great night, nothing! So from pulling up to driving away, I spent 32 minutes in the DRIVE-THRU!! I could've eaten at a restaurant if I had known it was going to take that long! So I drive home, we open our food & guess what? My order is wrong!! (Of course it is!! After waiting over half an hour for it, they couldn't even get my order correct!) I pulled out my receipt with their phone number and called them several times, but no answer any if the times! I am very disgusted and just plain pissed off! They are lucky my food didn't get thrown at their window bc I was very close to driving back up there, but luckily for them, they aren't worth my damn gas. They DO need to get their shit together though and if they are going to hire these 16 year old assholes to work there, they need to educate them in time management AND better customer service!

I received an incomplete order from Taco Bell. I specifically ask the staff if the entire order was in the bag as it seemed lite. I was assured it was complete. When I got home and checked the order it was missing items and items in the order were missing ingredients. Upon returning ti the taco bell store #019978 the "Manager" was completely unprofessional and had no concept of customer service. I was told if I wanted to give her my name and number the owner might want to send me something. When I asked why I was told my order was complete, the response was "Oh, we're training that guy at the window today."

Went to Taco Bell on Sat. Aug. 17th approx. time 1:00. Address 102 Franks Drive, Madison, Indiana. I ordered a taco salad w/ no rice. I was at work. Approx. 3:30 started pucking. Then came home and had the runs till my body was empty. For breakfast all I had was a protein drink. Had to be tace bell that made me sick. Missed Riverfest in downtown Madison Saturday night and paid 20.00 each for tickets for hubby and me. Ok call the store today Sunday at 2:00. phone #812-273-2355. I talked to Mary the manager on duty. She told me she has some medical something and no way could I get food poisoning that quick. BULL!!! Had this twice before and happens the same way everytime. This is why I am filling a complaint. She was terrible and very unconcerned. I know I had food poisoning/ had it before and for her to tell me she knows more than me and too bad. Not a very good response. Look forward to hearing from you soon.
Thank you,

Karen Brown
Work #812-273-5411 Cell #317-501-6037

On Dec 6 2013 at 4:00pm Me and friend visited Taco Bell in Sulphur La at 215 S. Cities Service Hwy, The cashier was not friendly at all, not a smile,can i help you, thank you, are a come back,,, believe me, we didn't ring the bell upon leaving, we dine in that day, we ordered two number 7..which was awesome, but opening it up, there was like 2 to 3 pieces of small chicken on each one of them, i was so disappointed, any other Taco Bell seems to put more chicken, then the Taco, i could hardly see the meat on it.

This is not going to stop me f rom visiting Taco Bell, just not at that location, i live in Westlake La, and we dont have one here, so i have to travel to Sulphur La are Lake Charles La to get to a Taco Bell...Ok now the BIG question...ARE YALL EVER GOING TO BRING BACK THE BELL BURGERS, i grew up on them, and they was so good, Thank You for your time and have a Merry Christmas...just sorry that i had to complain..but this is the frist for me, bc other Taco Bells have always treated us so good...again thanks

Disclaimer: This complaint was submitted by Arlanda Bass on 12/09/2013 at IP address 24.112.54.174 using our Taco Bell complaint form. This opinions contained in this Taco Bell customer review titled, "The service and food" do not reflect the opinions of this website.

It is crazy that every time I go to the Centralia il resteraunt that my drive thru time is never under 10 to 15 minutes regardless if there is even 1 car in front of me. Tonight I sat in the drive thru for 26 minutes for 3 items. Half the time your order is wrong an the employees are completely rude . I have decided not to return in the future. Hope that something can be done to improve your customers wait times and all around experience because it is just plain pathetic!

Everytime i go to taco bell they always ask me what kind of sauce i would like and by the time i get to the window and drive off i come home and there is no sauce it really upsets me because I love hotsauce i cant eat any of their food without hotsauce. They always give me the wrong thing i order something and when i get home its the wrong thing and i dont eat it i would rather not return to taco bell i love their food when they do it right of course im just really dissapointed

Around 7 pm Saturday October 27, 2012 I entered the Taco Bell drive through in La Porte TX. I pulled up to the speaker and asked the operator to please hold as I was on the phone with my wife. After my wife finished telling me what she wanted I proceeded to relay the message to the intercom operator, after repeating my order twice and getting no response I said hello. The operator said are you talking to me, I said yes sir, he said how am I supposed to know, you been talking on your phone. He said this in a very rude tone. I asked him why are you being rude. He said I'm not, I'm just saying how am I supposed to know who the hell you are talking to when your on the phone. I then decided I no longer wanted to eat from a establishment that treats there customers in such manor and pulled around the get the name of the person I was talking to. When I pulled up to the window and asked his name he mumbled something and picked up his phone. I asked him again and mumbled something again. I told him it was ok, I would contact his manager, as I was driving off he called me a fucking pussy. I drove off and I looked up the phone number to this location and called, a young lady answered the phone and I asked to speak to the manager, she said I was speaking to the manager. I told her what had happened and she said not to worry she was already wrighting the person I was speaking to up. I than started asking her name and the name of the employee I was making the complaint about. She became very hesitant and did not give me any names. She then stated she was not the actual manager, but an assistant manager. I told he not to worry about it, I would come in and find out everyone's name. I went back to the Taco Bell and the first person I came to was the same person I spoke to on the phone. A girl who had just started that day according to her. Not a manager at all, so I asked her who the real manager was and she said she did not know, so I asked someone who was sitting down eating, she also said she did not know. So I asked the guy who I had the problem with from the first place what his name was since he was not wearing a name tag. He finally came over to me and said he was infact the manager. I coul not believe it, this is the kind of person treating people like this and he is the manager of the store. I said look I am not trying to argue with you any more, just give me your name and I will call it into corprate office. He told me its on the wall, he don't give a shit who I call, he said I have witnesses and I got you on camera. I just wrote his name down and left the store. I drove across the street to the KFC to order food from there and as I was sitting in the drive through line I seen someone comming across the street from the Taco Bell, the young girl who was posing as the manager walked up to the back of my truck and started reading off my license plate over the phone. I asked her why was she following me and calling out my license plate. She said noting and walked off. This was the worst, most disrespectful experience I have ever had with a fast food resturant. This guy having talked to me like he did, then have people lie for him is not the example a manger should be showing employees. Especially one that was luring for him who was on her first day. UNACCEPTABLE !!! The managers name after I took it from the wall is chrisoval alverado, he was a male. Please call me at 832-764-6659 if any additional info is needed

Every time I go to Taco Bell I get a cheese quesadilla and ask for extra cheese and jalapeño sauce. When I get my food the cheese quesadilla may have a sprinkle of cheese on it and the rest is bread. This aggregates me when I am paying for extra cheese and jalapeño sauce. I get less, if that's what I wanted I would just go buy a tortilla from the store and eat it!

The Silsbee, Texas Taco Bell has finally crossed the line...I'll get weak & visit this location for some of my all time favorite Mexican junk food..most of the time the issue is "we're outta beans tonight, would you like it without beans?" Or I'll rush out with my bag because my family is waiting on dinner & it took 15-25 minutes to make my food..really! 15 + minutes to prepare $10-$20 worth of Taco Bell food? Then when I get home I either end up not eating what I ordered because they failed to put it in the bag or just didn't make it.

Or I have to drive back up there, wait in line, explain what is missing or wrong, let them inspect my receipt and wait for them to make my missing items.. The straw that broke the camels back tonight & has me ranting & HOPING someone will take charge of this store..it has to be losing PepsiCo money! I ordered food about 2 weeks ago & the lady that seemed to be in charge (Rena) took my order, she was very polite & helpful, they called my order number much faster than I was use to so I grabbed my bag, thanked the staff member with a smile wondering if maybe just maybe y'all made a decision to get a handle on this place ..only to arrive at home close the garage door walk in to my smiling wife & son only to discover.

If I had any hair I'd have pulled it out... It was late & I was worn out from work & didn't feel like going back to the store so I called to see if they'd give me a rain check for the ones they failed to give me that I paid for. Once again Rena was very nice & apologetic. She did tell me to hang on to my receipt & she'd make sure my order was taken care of on my next visit. She did explain they left my Mexican pizzas in the "steamer" I believe she called it.. So tonight I go to Taco Bell & before I place my order I let the lady know about the missing pizzas from my last visit & she told me she thought they were out of the flat shells.

She then returned to tell me they'd make more flat shells if I didn't mind waiting a few minutes I told her I'd wait and continued to place the rest of my order..I then asked them to please have all my food ready at the same time. I am not a fan of soggy nachos or Mexican pizzas nor would my wife be excited about cold KFC chicken.

The lady assured me it will all be good. So about 5 minutes later a young man calls out that some volcanic nachos & an empinada were ready. I told him I ordered those items however there are other items that go with that..he said " don't know what to tell you, I'm on the Taco Bell side, here's your food." I took it & sat & waited for the rest of my order. Knowing my nachos were getting soggy I decided to eat them..finally they call my order number about 7 minutes after they gave me the nachos.

When I approached the counter I asked where my Mexican pizzas were & pointed out they failed to put my empinada in the bag, at this time a young woman explained to me that she can't give me my pizzas without the receipt . I get the whole "rules are rules" idea, but being an assistant director in a very successful service oriented company I really understand taking care of the customer. When they already paid for the goods & or services I promised to provide. My wife is a clean freak and threw the receipt away.

I went through the drive thru at the Taco Bell located on Palmdale Rd. in the city of Victorville, Ca. on the evening of March 4th 2013. I bought 2 Crunchwrap Supremes, 2 Locos Tacos, and a medium Sierra Mist. When I got home, I began to eat one of the Crunchwraps and on the second bite, I found a chewed up blue piece of gum inside that I had bitten a piece of. It was the most disgusting thing I have ever experienced in dealing with Taco Bell. The Crunchwrap was taken back to the Taco Bell along with the gum and they didn't seem to care very much. They asked if I was sure that it was gum and I proceeded to show them. The woman behind the counter just said ewww and said so what, you want another Crunchwrap? She was informed that I will never eat anything from them again. I truly hope that something is done to make sure no one else has to deal with disgust and the utter disregard I received at this "place of business". I've also experienced them keeping $8.00 worth of change and laughing in my face. I guess they felt ok doing that because they did not believe I could prove it. I will never do business with Taco Bell again in life.

Ok so on my way to a 12 hour shift at work I decided to stop at Taco Bell in Temple Tx. When I arrived there were 3 cars ahead of me and a few already in the drive though. After 5 min of the car ahead of me not moving and he had plenty of room to pull up to the window to order. I moved my car ahead and was waiting in line. I pulled up to the window and was denied service because of a customer complaint. I was embarrassed and had to go to work on an empty stomach. I did not know the car that was ahead off was going to the drive though.

Hi my name is Aidaelys Hernandez. My complaint is for the Taco Bell thats located on W Johnson St. in Fond du Lac WI. I order food thru drive thru and once I finally got home and settle down to eat. I got half way near my burrito and there was a hair in it. It wasnt just on the top. It was in super deep when I removed it beans cme out with it. I have never had any issues like this ever from Taco Bell. I love eating there and would hate to stop. I called the store tk speak with a manager to be able to complain about tgis and the employee that answered the phone her name is Melissa. I told her at the start of my conversation that I would like to speak with a Manager and she told me that there two managers on duty. She began to ask questions about my complaint. I told her the issue I had and she began to just offer a coupon and I told her that I want this issue to be address to the employees. She was really rude. She didnt have sympathy to whaty concern was. She seemed that she didnt want to get a manager for me. Then she said she was a manager. So if she was manager why she didnt address that in the start of the conversation. I am noy looking for coupons nor free food. I just wanted to make sure they new that they needed to keep an eye out on there employees because finding a hair in the food is very disgusting. Also my biggest complaint is how the suppose mamager Melissa talked to me over the phone. With attitude and every time I said somethinf or asked a question she wouldnt say nothing. Before she transfer me to amother manager she said well I would get you another manager but he.is also going to say the same thing a coupon is all I can do. This is no way to speak with your customers. I have been in retail bussiness for 10 years and I will never speak to any of my customers that way. If she is a manager I wpuld really double think that.

On Tuesday 4/30 at 8:52pm my family and I stopped at your location on Eureka rd in Southgate store number 005095. I was so unhappy with this visit. I ordered $25 dollars worth the food and definately felt ripped off. I always order atleast 2 of the fiesta potatoes because I love them but this time I could've jumped both bowls together and it still wouldn't have been enough for 1 full order. Sometimes the bowls have been lower than usual but this time it was pretty bad. My daughter loves soft tacos and after eating about half of her first one she asked what was all over her. She had tons of grease dripping down her hands while trying to eat. I opened the taco up and never saw such a mess. It was slopped with barely any meat and the meat that was in there was soaked with grease. The rest of the food was hit and miss. Tried the new grillers and those were amazing and I'm hoping they will stay on the menu but the steak in the quesadilla was very rubbery and hard to chew. I've never had a great visit and this location but its never been this awful. I honestly can say that I will probably take my buisness elsewhere from now on. Very unhappy customer. Kim Fritz