Travelocity Complaints Continued... (Page 2)

On 2/28/16 I booked a flight with american airline's for a fight that was suppose to depart at sacrament airport at 1105 am, had one stop in phoenix for a 37 minutes arrive in st. louis, mo that evening at 5:25. I didn't find out until 3/1/16 that what I booked wasn't what I booked. I call spoke to a lady(hazel) about this change would harm me by causing me to get to st. louis later than what I paid for. I want what I booked and paid for!! She told me it would cost what I paid already to change back what I paid for already, a serious scam.

On February 13, 2026, I booked three tickets from Leticia Colombia to Bogota for June 21, 2026. I phoned my credit card company tonight and found that not only had I been charged for the 3 tickets but that now, Avianca Airline had added another ticket that is pending. I talked to a couple people at Travelocity who overall insisted they had no information. Perhaps you need to discontinue them as airlines you represent. I misunderstood that you would give them my card information to misuse. Sickening. It should be explained to them that I gave you authority to bill my account an amount certain, not a free rein to have them charge however much they desire.

The expensive, luxurious trip that we have booked to a 4 star resort ended up being our worst vacation in a motel condition type of a resort with 0 quality and 0 customer service level of experience. Every request including room service that was offer as a part of the ALL INCLUSIVE ended with NO!

We ended up spending twice as much money trying to move to another resort and pay for daily passes as no one from Travelocity despite many emails and phone calls was able to reach us and move us to another resort. My complaint will not be resolved until we get a full refund and someone from the corporate office calls us back.

I booked a flight myself on Travelocity and I made a mistake while booking I put departure and destination backwards so I called to make a change right away and oh yes we can make the changes for $250.00 dollars. so frustrated I cancelled the flight I got airline credit $437.62 with Travelocity even if airline is United. which I received but I was told when and if I purchased another ticket I will have to pay flight difference and the $250.00 there change fee. in my line of work I deal with a lot off people and most of them repent of there wrong doing. But this I have encountered is a plain rip off to the public, for making the mighty dollar on consumer mistakes. I asked if they could waive the change fee and I was refused over and over again.

Booked a flight on Oct-3 for flight on Oct-25 returning Oct-28 total $385. Call back three weeks later to change for departure Nov-2 returning Nov-5. Agent charged me $127 send me an e-mail with new flight. Open email while on the phone with agent. Notice a departure of Nov-3. Pointed the mistake agent said would change to Nov-2. Agent talked to supervisor. I knew I was done! Agent came back said he could not change because the fare was no longer available and I needed to book a higher fare. I asked why his mistake was now mine and he hang up. Call took 1h and 35min.

Called back got a different agent, explain again. Went through the explanation agent said my flight on the system was now Oct-28 departure returning Nov-3. First agent really screwed up! I was asked to pay a $180.40 for the new flight. I asked what happened to the $127 and the agent disconnected. Call lasted 55 minutes. Bottom line I am $385 + $127 on the hole. Now I’m working with credit card company to deny the charges. Advice use airline websites, fares might be different. At least you are dealing with the airline directly.

I booked a flight and hotel to Grenada for five day at West Crest Holiday Apartment, I called to verified the dates and was told I did not have a room that Travelocity did not paid for the room but my credit card was charge, I called Travelocity back immediately and they booked me at the Smitty Garden Cottage. I notified them to verified only to be told that the owner does not accepted any reservation from Travelocity! One day before I flew to Grenada I had to book through Hotel.com to get a room and had to paid a extra 75.00 a night. I would never used them again! No one to complain to either!

This has happened twice now. I made a car reservation and never received an email confirmation. When I go to the website and look under my reservations, it says I have none. When I call and use the automated system, it says that I have a reservation but it doesn't give me any other information other than the pick up date and return date. You would think that these two systems would talk to each other. I had to wait for over 10 min to talk to a rep who could finally pull up my reservation. He said that I should have received an email, which I didn't. I also looked through my spam and there was nothing there.

I called to book over the phone and when I called I was under the impression that I was in contact with Travelocity Canada there was no distinction made between whether I was on the phone with US or Canada side of the business. When the booking was complete the agent did not DISCLOSE that the total amount was in American dollars. I only realized this when I had received an confirmation email stating that the booking was done in USD. I am a resident of Canada and was leaving from Toronto to Punta Cana not only was this not realized by the agent who could have said something but also didn’t disclose the fact that I was booking with Travelocity.com or the fact that the booking was in USD.

Now I am paying an extra 800$ for a trip due to exchange rate. This is unfair to me as this is the neglect of Travelocity agents that have put me into this predicament. I tried to call March 25 but due to high call volumes I could not get through and still am on the phone this moment trying to get this issue resolved. I would like to be refunded for this trip so I can re book with Canadian currency please make this happen I am willing to escalate to corporate just because I think this is very unfair. All I want is to book my vacation with Canadian currency for the price that is listed on the website. I think this is more than a fair compromise for the mistake and agony your company has caused.

Worst experience of my life!!!! I booked a trip through travelocity for a vacation to Montego Bay jamaica for August 2nd through August 9th. I read reviews on the website that stated the hotel had roaches, granted that was in 2013 but I still did not want to stay there and called to change just the hotel portion of our trip and it would have been about a 1200 dollar difference so they would have been getting even more money from us,well I called and of course their customer service is ALL in India and you can’t understand half of the customer service reps.

I spoke to a Travelocity customer service rep and he changed my hotel portion from the RIU Montego Bay to the Sandals resort in Montego Bay and after an hour on the phone with him holding and waiting and waiting he ran my card through and charged 1795 four times and then stated it didn’t work, you’ll have to call back tomorrow and try again. I said you have got to be kidding me after all that! So I waited and called the next morning and started all over again and this time after 2 more customer service reps and another 2 hours and two more credit cards which they charged each of them three times 1795 & 1995 they told me it didn’t work for them either so they said call back tomorrow.

I called my capital one credit card company and they said that was completely unacceptable and they called travelocity with me on the phone and they had to get them to authorize and take the 6 charges off of my cards and another 2 hours and still no resolution and they said they would try again Monday being a week day and that it would be resolved so my capital one rep called me back the next day at 6:00 pm and we called travelocity again and after speaking to 3 more customer service reps and they charged my two cards 3 times a piece again and still could not just simply change a hotel reservation from one hotel to another and we were on the phone from 6:00 pm until 11:40 pm I finally got angry after 5 and a half hours on the phone and said we are done here, do not charge my account anymore money and do not change anything on my reservation.

I am not going to hold and wait and go through this horror any longer. You people have now kept me on the phone for 4 days for over 9 hours total and still have not resolved a simple hotel reservation change!!!! They were unresponsive and could have cared less. I think they just kept me on hold all that time trying to get me to give up. They had no intentions of ever helping me. So I am now telling every single person I know my story and posting it everywhere to try and help as many people I can to not have to go through the horror I did with travelocity, their terrible. Worst customer service I’ve ever experienced.

Date of Travel: March 24, 2013 – March 31, 2013. Airlines : Alaska Airlines Operated by American Airlines. Flight going: American Airlines 162. Flight returning: American Airlines 267 CANCELLED. Two parties booked with two reservations on Travelocity. (One party of 4 and one party of 2. Total 6 Travelers) , (4 adult, 2 children)

Summation of Travel: We planned our trip about a year ago. When our younger daughter’s school planned an excursion to California, we decided we would all go and meet with her to have fun at the California Theme parks together. The final reservations were booked with Travelocity in November 2012 for the party of 4. At that time Travelocity had the flights listed as “Alaska Airlines operated by American Airlines.”

We booked our travel and requested all seats for travel in March 2013. All along believing we had reserved seats going and returning. In January 2013 our oldest daughter decided that she would also like to join us and bring her boyfriend along. At that time we made another reservation with Travelocity almost identical to our own (i.e. flights, hotel, but no car). This reservation was for a party of 2 (our oldest daughter and her boyfriend). This way we could all be together and meet our younger daughter on the same days she would be at the various theme parks in California.

Sometime in January 2013 (I believe), I called Travelocity to cancel just my rental car as the full size car was to small for all of us. All other booking reservations stayed the same. I then reserved a mini van with Dollar rental car.

At this point we all had seats on the plane and we believed everything was all right as we had planned everything early. However, on March 23, 2013 we tried to log in to Alaska Airlines to do online check in. It didn’t allow us to check in. We called Travelocity and they said it was out of their hands and they couldn’t do anything for us. Their answer was to “call the airlines.”

So we called Alaska Airlines. They said it was their ticket, but because the flight was operated by American Airlines, we had to call American Airlines. We called American Airlines and they informed us that we could not do online check in and that we would have to check in at the airport the morning of our flight. Then we found out that we had no seats (seats unassigned).

So I called Travelocity back again. Travelocity assured me that we had the seats we previously reserved back in November 2012. So we were unable to check in online. We arrived at the airport on March 24, 2013 early to take care of our seating arrangements. However, the American Airlines counter was closed and we had to wait 30 minutes until the kiosk opened. Even at 9:30 am no American Airlines agents where available to help us.

We checked into the kiosk with the assistance of a third party company who I believe was hired by American Airlines just to check baggage. They could not help with the plane seating arrangements. Seating assignments would have to be made at the gate. Finally about 10:00 am (3/24/13) we finally were able to talk to an American Airlines agent. She said we had no seat assignment and that the Travelocity seat reservations where void. So I explained that we where traveling with children.

She then she grouped our party of 6 all the way in the back of the plane, Row 36. We had booked row 14 in November 2012. We then just dealt with the situation and tried to make the best of it and enjoy our trip. We arrived and for the first several days after the airport ordeal we tried to have fun. We did meet up with our younger daughter at various parks a couple of times.

However, we had planned all along to spend our last day (Easter Sunday) with our daughter at Disneyland. As this was our last day of vacation and Easter Sunday. We figured what a great way to end your family vacation. WRONG! The last 36 hours or so of our vacation became a BIG nightmare. All of our plans had been ruined. On March 30, 2013 after spending the day in San Diego, we drove back to Orange County.

We were doing a little more shopping and getting ready to have a snack before heading back to the hotel to rest for the evening, knowing that we would get up early the next day to spend our last day at Disneyland and then fly out in the evening.

However, at approximately 8:10pm (California Time) I received an automated phone call from American Airlines informing me that our return flight home on March 31, 2013 at approx.. 6:20 pm had been cancelled and that I need to call immediately to American Airlines. We scrambled to get back to the hotel to call American Airlines to see what was going on. I called American Airlines once I returned to the hotel.

I spoke with the AA agent who was ok at first. However she said the only flight available to return home was at 9:00 am. I explained that would be too early as it was already late and we still would have to pack, check out, drive back to Los Angles.

My mother called and spoke with travelocity about my finances’ and my honeymoon. She was inquiring about the Barcelo Dominican Beach. Brian quoted her $1,977.28 which included a junior suite room all-inclusive with club elite. This did not include transfers, but did include $49.94 each for travel insurance.

We were on a conference call with travelocity and my mother. We were driving so that we couldn’t make payment at that time. Brian agreed to call my fiancé and I back in 30 minutes, which he did. He ended up charging us 62.95 each for travel insurance. Also, he said he had to charge us an extra $90 because he needed to change the seats on the plane.

They were the same seat numbers that he had told my mother. We feel like we have been taken advantage of and are worried about what else will change when we take our honeymoon in October. We are feeling that we are not off to a good start.

Because of Travelocity’s unwillingness to work out an amicable resolve to my flight problem I had to pay a 766.80 difference just so I do not have to sit in the Miami airport for 12 hours. The most disturbing issue here is is that while I was speaking with the person at Travelocity I was also on the site and he was quoting me prices 200.00 more then what I saw on the same site. He was belligerent and very rude. I just hope that this resort is all that it is made out to be. I so far have had a terrible experience with everyone involved and you can be sure that I will post this message to as many complaint sited as I can find.

This is no way to treat the consumer. You have chosen a terrible company to do business with. I have found numerous sites that have hundreds of complaints about this company charging more then they should. This company should be shut down! I have called the texas office with no response for over a week. This experience has left a bad taste in my mouth for the credibility of this resort. lets hope Its all its cracked up to be. I just spent $3000.00 for a 2200.00 vacation!!! Just wondering who gets the the $800.00!

I purchased a flight + Hotel deal from Travelocity. Granted, I should have looked better, but to tell you the truth, even with round the world experience, this one slipped my me and cost me two extra nights in a hotel and flight tickets home. I booked the deal having chosen my departure and return dates. When asked to click on my return time choice I checked evening. I wanted to return as late as possible on Sunday. Well, the flight was for Saturday night, early Sunday morning, (as in right afte saturday). The catch…. my hotel, also booked as part of the package, included Saturday night with me checking out Sunday.

In other words, even the computer thought that I was leaving midnight, not Saturday. Having realized this, now starts the long process to see if I can get anything back. Trully, this is an error on their part too. The Travelocity booking computer should have known better than to offer a return flight a day sooner than the day I was asking for, and all the while the hotel was automatically booked for leaving the next day.