Contact Travelocity Corporate

Hours trying to contact them. Called tons of numbers. Replied to text message. Emailed hotel and even hotel does not have a number for them. Book direct, changing plans will be a lot easier.

I work out of town for a living. I booked a flight to go home for the weekend and see my family. I had to work instead, called Travelocity and changed my flight to Father’s Day weekend, I thought I paid the 280.00 for the change of ticketing,received confirmation email for changes from Travelocity. jump forward to Father’s Day weekend arrive at airport and United tells me I have no ticket. I call Travelocity they find all my information but say United did not confirm, I have been on a call for over an hour trying to sort this out, does not look good , so I am looking to be out my original ticket cost plus not sure if they have already charged me the change fee or not and will not get to see my children or father on Father’s Day, Thanks and they just hung up after all this time on the phone

Had to cancel trip in January, had paid for trip insurance, so took credit from Travelocity for American Airlines. Understood they'd rebook me in the future and refund me the $200 rebooking free per seat. I have been trying to rebook for four days and get different responses but none complete. Now they tell me their system is down. I truly believe they are trying to not have to reimburse me for the insurance (total of $400). I need to rebook this now or I'll lose my lodging and can't get anyone to help. Was told they needed to do this themselves. And although I've asked for where I could send my receipt (if I do the rebooking thru their site), they literally (three different reps) ignore the question. I need something done.
If I lose my money, I will file legal action (there are many lawyers in my family so will be worth the time). The arrogance is ridiculous.

I am writing this letter with respect to my recent travel from 29 May – 1 June 2019, booked with Homewood Suites Dolphin Mall through Travelocity.

I must state that I am totally disappointed upon reaching Homewood Suites at 2:50 pm after a long day of travel, to hear that my booking was cancelled, although I took the option to pay prior my the hotel stay.

The receptionist informed me that I should call Travelocity directly which I did and was also informed that my booking was cancelled. I spoke to four persons namely Lisa( cannot remember the other names) and had to be holding on for more than 15 minutes on each call. I waited for at least 5 hours sitting in a lobby area with my family of 3 to be checked into my hotel room which I would have already paid for and unable to so.

I was charged $100.00 US dollars on my phone for Roaming as Travelocity called my phone about 6 times and I had to be adding credit to receive these calls, to confirm my booking and payment information.

Please investigate this matter as I did not cancel booking and Homewood Suites said they won’t cancel unless informed by you. I would like to be reimbursed for my PHONE CHARGES and for my FRIST NIGHT STAY, as I was deprived of 5 hours from entering the hotel room that was previously paid for as Travelocity only confirmed this payment at around 8:pm and by that time I had to let my family sleep on the chair awaiting your confirmation call and missing out on all evening activities I had previously planned with my family.

This was a horrible experience for my family and I and I am not willing to pay for an evening that I was deprived off.

I await your response.

I made roundtrip reservations for me and four of my sisters to fly from Fort Lauderdale, FL to Detroit, MI on May 31, 2019. As I consulted with my sisters to verify "exact" names that would be used as ID, there was a popup indicating that time was expiring. After hurriedly submitting the required information and payment, I realized that there was a mistake. Therefore, I called the number listed for assistance. I was transferred several times to people that spoke little English. After more than 15 minutes trying to explain, I decided to cancel those reservations and start a new one. This time I submitted the information accurately. Shortly afterward, I received a confirmation number, itinerary number and ticket numbers for the five of us. At 2:00 am, I was troubled about whether the first set of reservations had been canceled. I logged on to my account at Travelocity and discovered that I had been assigned TWO different confirmation numbers (one for the first set that should have been canceled) and TWO different sets of tickets. Not only was I confirmed for both sets, but was charged for both sets of reservations. Therefore, I canceled the first set of reservations again. The screen indicated that the cancellation had been processed because I was still within the 24 hour block. The screen indicated that the second set of reservations had been processed and confirmed. I was relieved. Later that day, on May 2nd I logged onto the website again to verify that all information was still accurate. It was.
Today, is Tuesday, May 21, 2019. Here I sit looking at my bank statement in disbelief! Not only was I charged for 10 tickets (only 5 passengers), but all 10 tickets had been refunded (20 line items on my bank statement)! That's when I realized that ALL of my reservations had been canceled!!!! When I called for clarification, I was transferred from one non-English speaker to another. I decided to call Delta directly. When I called Delta, I was told that the fare had almost doubled and there was no recourse. I would have to pay today's fare or cancel the trip...
Travelocity, I have used your service many times before, however, from this unpleasant experience onward, I will handle business directly with the airlines or businesses. (Yes, I realize that quality service requires quality pay.)
Thank you and so long, Travelocity!

Booked a room with Travelocity and upgraded my package $70 more for 4 adult free breakfast as stated on itenuary to find out at hotel that I only get $40 dollars towards 2 adult breakfast. Travelocity will not correct it and will not refund my $70. I spoke to a travel agency rep and requested it be escalated to upper management who in turn told me they were the highest management level which I know is false. Do not book with Travelocity because it is full of mis leading promises.

I will NEVER book through Travelocity again. I had what turned out to be the absolute worst experience. The customer service dept seems like that are very helpful and easy to work with but if you have any issues with your room or charges it all changes into something worse than a nightmare.. I got charged from the hotel and travelocity and my account went into the negative and had so many charges on charges it was a mess. I spent a total of almost 6 hrs on hold and arguing with several customer service agents of which i could not understand and they sure didnt understand what i was explaining. Tomorrow will be 1 week and i still have not been refunded what i am owed. The only part i will add any positive to is when i finally was transferred to corp. Headquarters and spoke to a manager named Ariana. Speaking with her was the only good thing i will say about that company. However i have to call them again as i have to call again because i have have a deposit to my acct from travelocity for a fraction of what i am to be refunded. NOT HAPPY. WORST EXPERIENCE OF MY LIFE

1. Travelocity did not provide the taped conversations of September 20, 2018, despite many requests.
2. Travelocity has not refunded the ticket monies spent up to September 20, 2018, despite their promise to do so.
3. Travelocity misspelled my name on the ticket to fly overseas with Emirates Airline and forced me to buy a new ticket promising a full refund on all monies spent previously. Travelocity misspelled my name on the ticket.
4. I was forced to purchase a new ticket to travel and Travelocity charged me a separate fee for a name change on the old ticket despite their claim that the misspelled name in the old ticket could not be corrected.
5. Travelocity alleges they are not responsible for any refunds; Emirate Airline is responsible. Emirates allege Travelocity is responsible. As a third party, they process all tickets with Emirates, a foreign based airline.
3. Travelocity, on three separate transactions, gave the personal information of three accounts to a foreign corporation without my knowledge and authorization.
The taped conversation on September 20, 2018, will prove each claim I make above.
The attached complaint has been filed with the BBB.
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TRAVELOCITY KEEPS IGNORING ALL OF THE POINTS I HAVE MADE SO FAR.
In August of 2018, I purchased a ticket through Travelocity to fly to Greece on October of 2018 for $640.01.
In the middle of September, I changed my ticket to fly earlier due to a family emergency. Travelocity charged me an additional $ 761.70 for the change of the ticket. That brought my ticket price to total of $ 1,401.71.
The day before my travel on September 20, 2018, I printed a copy of a ticket to put it in my passport. My flight with Emirates was for September 21, 2018 before midnight.
I discovered that my name was misspelled on the ticket (more than 24 hours from the departure of my flight).
I called Emirates airline to find out if I could fly with a misspelled name in my ticket by presenting my passport, driver’s license, credit card, etc.
Emirates airline advised me that I could not fly overseas with an incorrectly spelled ticket that did not match my passport. I was told to call Travelocity and instruct them to correct my ticket.
I then called Travelocity and asked Travelocity to correct my ticket per Emirates advice.
I was told by Travelocity that a correction cannot be made to my ticket; I needed to buy a new ticket.
For a number of hours we kept arguing about the price of the new ticket in addition to the monies I already had spent.
My point was that I did not misspell the name in the ticket; Travelocity misspelled my name in their system and Travelocity should correct the name at no expense to me.
Travelocity promised to refund all the monies I had already spent but I had to travel the following day with a new ticket at a much higher price than the original ticket. I pointed to them that the going price with other airlines at that time was under $700.
At the end I had to pay the price I was asked and flew out of the US the following night before midnight.
The entire telephone conversation was taped. I have asked Travelocity repeatedly for a copy of the taped conversations the months that followed.
When I returned to the US, I made a number of calls to Travelocity: (1) I found out that Travelocity did not keep its promise, and no money was refunded into my account; (2) When I received my credit card bill, I saw that Travelocity had charged my credit card a fee for a name correction on the original ticket; (3) In addition, Travelocity had charged me for the new ticket.
A chain of events followed that ended up with this complaint filed with BBB.
I dealt with Travelocity at all times: when I purchased my ticket, when I changed the ticket and when I was forced to buy a new ticket, when it was not my fault.
My personal information and bank/credit card information was provided only to Travelocity. My ticket was purchased with Travelocity.
Travelocity did not inform me at any time that they are only a calling service that my information was going to be sent to Emirates, a foreign government airline. I never authorized Travelocity to share or sent my personal and confidential information with Emirates. Had I trusted a foreign government airline with my personal and confidential information, I could have called them directly to book a flight.
Travelocity has not answered any key points I have made in my complaint so far.
Some of the points Travelocity makes on their behalf follow:
1. “At no time was the spelling of her name changed from the original ticket Stauroula Pappasoulis).
But Travelocity overlooked the new ticket which is charged in Papassoulis credit card and the name in the new ticket is spelled: Stavroula Papassoulis, the correct way.
2. “… on September 21, 2018, Papassoulis contacted … for assistance correcting her name…)
However, when you look in the credit card statement you already have in the file it shows that the new ticket had already been purchased the day before,
And the change of the name fee in the old misspelled ticket shows as “Stauroula Pappasoulis”
3. “… name corrections are not allowed on same day travel …
But that was not a same day travel, a fee to change the misspelled name was already charged to Papassoulis credit card the day before the travel and the new ticket was purchased the day before the travel.
4. Who is responsible for the misspelled name…? Travelocity gives no answer to that.
Emirates has already told Papassoulis that Emirates is not responsible for what Travelocity did or did not do, but Travelocity alleges there are not the party responsible and despite Emirates email Travelocity continuous to blame Emirates,
While Papassoulis alleges I only dealt with Travelocity not Emirates.
Once more, if Travelocity has given my personal and confidential information to Emirates, they did it without my knowledge and without my permission, that is wrong and punishable by the law. I need to know, what did they do and why? I also need a copy of our telephone conversations on September 20, 2018, the day before the travel.

On December 28th 2018 I had a reservation at the Hotel Pierre located at 216 43rd St in Miami, Florida. This hotel reservation was made along with 2 airfares to Miami, Florida. The hotel was the worst hotel I have ever been in. Below is a list of things I found unacceptable:

Key Card: Plastic card with room number written in sharpie on the front
Concrete stairwell crowded with cleaning supplies, mops, etc.
I was not offered help carrying luggage to 2nd floor
Room had a dead bolt but no security lock
No blanket
No drinking glasses
Toilet did not flush/no toilet tank
Stained tub with no plug
Pedestal sink with no area to place toiletries
Cheap curtains
Bare floors/no area rug
No bath rug
Cheap rough towels

The person at the front desk, if you can call it a desk, (more like a table set up in a tiny lobby) was rude and made me wait 15 minutes while he carried on a conversation with his friend (not a hotel guest) at 11:00 pm. I asked for a copy of the receipt and he told me to take a picture of it with my phone. All in all it was the worst hotel experience I have ever had.

Lawrence Shall
757 478 2258

Rented a car with Fox Rentals in Las Vegas. 12/3-12/6. Travelocity quote was $46.00 for rental. Ayer waiting for over an hour, was told that total rental was $132.00 with a $400.00 deposit. No prior notice was given. Staff at Fox was rude and didn’t care much for customer’s concerns. Will never use Travelocity again as a result of this experience.

I booked two separate rooms in the same Hotel. A total of $1450.00 in costs. Tried to Cancel reservations 2 weeks in advance. No refund. I called my credit card they refunded the money.
90 days later travelocity was paid by my credit card company on the dispute. I cannot contact a human by phone on behalf of travelocity. Worst company I ever did business with. There should be Laws against this type of business. Travelocity should be ashamed for taking the money. Travelocity is a Scam. Stay clear of this travel Company. No customer Support. All automated phone services a joke

MADE ONLINE RESERVATION TO PICKUP CAR AT ANCHORAGE AIRPORT ON 9 JUNE 2018. THE CAR COMPANY WAS THRIFTY. PRICE OF CAR WAS TO BE 49.00 PER DAY AND ISURANCE AROUND 14.00 PER DAY. TRAVELOCITY SHOW WHAT CHARGES WERE GOING TO BE FOR THE WEEK. SHOWED UP TO RENT CAR WAS TOLD INSURANCE WAS GOING TO BE 49.00 ADAY ALSO. EXPLAINED ABOUT RESERVATION AND WAS TOLD BY PERSON AT COUNTER THAT TRAVELOCITY DIDN'T KNOW WHAT THEY WERE DOING ETC ETC. DID NOT RENT CAR NOW TRAVELOCTY IS CHARGING MY CARD FOR 88.00 THIS IS DISHONEST& BAD BUSINESS ETC. WILL NOT BE DOING BUSINESS WITH THEM OR THRIFTY AGAIN. LEARNED MY LESSON

To: whom it may concern

Hello,

I have booked through Travelocity for several years and I have never had any problems with any bookings. I always been very happy in all my bookings and everything has been really smooth. This time is a different story, I had a bad experience with a transportation booking in Zurich, Switzerland.

Below is an email and documentation that I have sent to the transportation company. I would really appreciate if someone from Travelocity follow up with this unfortunate situation. Partnering with 7X7 Shuttle/taxi service is not a good company for Travelocity

Thank you very much.

Edgar Toruno
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To: whom it may concern

On February 10/2018, I made a round trip reservation for my friend and I in Zurich, Switzerland through Travelocity. After my reservation was charged/Billed for $200.00 dollars, the reservation was confirmed immediately and I was provided with a voucher number. On 05/04/18, I came to Zürich and the shuttle/Taxi 7X7 was not there as expected according to the information that it was mailed to me. Since nobody was at the airport I had to called the shuttle service to see what happened. They told me to tell one of the 7X7 taxi to take me to the hotel that I was going. When I saw a 7X7 taxi, I showed them my confirmation voucher that I had and they said that I have to pay. I said no, this reservation has been paid. I asked a third driver and he took me to the hotel. When my friend and I got to the hotel he wanted me to pay again and I said No, it has been already paid. So he called the company and it was ok.

On Tuesday 05/08/18, someone from 7X7 shuttle/taxi service came to picked us up as according to the reservation. When we got to the airport he wanted me to pay for the service that it was already paid. Once again, I said we already paid a round trip shuttle service and he said, very angry and rude “no I need to make money ,I need to get pay” He was angry, rude and slamming doors. I told him please call the shuttle service and let them know about my reservation and he did. According to him, Whoever answer the phone said, that it was not paid. This is the first time something like this happened to me. I was scared with his attitude. This is an experience that I would never forget and I hope doesn’t happen to someone else. He has no customer service skills and very unprofessional at his job. To conclude, I didn’t have any choice and I had to pay again. Below, is my reservation documentation and the copy of the receipt when I paid again in Zurich. By been forced to paid again and resolved this bad situation myself, I feel that I should be reimburse my money. I booked this reservation in advance to avoid any situation like this and make my vacation more pleasant. I feel that The agreement was not met.

I hit reserve for a one night getaway hotel! Had already picked the room. As I started filling out form seconds later price changed to $259. I checked on a different device to be sure I had not made a mistake, that device still said $239. But when I clicked on it it changed to $259. I wanted this room and felt I could clear this up. After putting in my credit card info I noticed that the price was now $269 plus tax! I have been on the phone now with Travelocity for 95 minutes and they first claimed I had to have a screen shot of the change. Then that they are not responsible for price changes. Now that they can change it any point during the booking. I know it's $30.00 but this is absolutely ridiculous! Theft

I booked two rooms for 9/2/17 - 9/4/17 at the Grand Prix Motel in Daytona Beach (Reservation #7292157836284 ); upon arriving the appearance was nothing like what was shown. We got to our rooms and the smell of mold and humid air amongst other disgusting smells was unbearable. We went back to the front lobby and we were changed to two other room in a different floor; however when we went in the smell of fecal waste was overwhelming. It smelled like someone had not use the actual bathroom but done it in the middle of the floor. We once again went down to the front desk and told them that we were not going to stay there but was told by the front desk attendant that nothing could be done for us so we had to either stay in that disgusting place or leave and loose our money; we obviously decided to leave. The place was so horrible that we were traumatized by the experience. My daughter in law started coughing and my granddaughter who is asthmatic had to use her medications due to the horrible smell. In the second room that we were given, you couldn't even pass through the door to the smell of human waste.

I booked a last minute flight because of a family emergency with every penny i had. My ride to the airport bailed an hour before leaving. I spent 6 hours, 6 phone calls, and on hold for over an hour with travelocity trying to get a later flight to get to my husband in Texas. Travelocity did nothing but apologize and basically told me sorry but we are taking your money and you have no flight and you're out $242. I will never book another flight, hotel, or anything again with this travel agency. I will also make sure that i blog, post, file complaints everyday until something is done about this. This situation was out of my hands and they did nothing to help me. Way to go travelocity, you rate number one in really shitty customer service.

I booked 2 round trip tickets to Hawaii and a hotel. I also paid 300 dollars for upgrade in seat on plane. When I get to airport no upgrade and we are not sitting together (loss 300.00) . Then I get to hotel and it's filthy dirty, sheets are dirty, air conditioner doesn't work and I look down and there are two roaches walking up my suitcase. All of a sudden my sister in law screams I look she has a roach in her hair. She is flinging her arm around and tears her rotator cuff. So I go down stairs to tell them I want my money back and I'll go someplace else, they tell me to call Travelocity oh Travelocity is great when they are taking you money but horrible if you need their help) I sit on hold for over an hour just for them to tell me even tho I've only been in the room 2 mins.

I have to pay for one night still I say fine(!they say I'll be refunded 477 but of course I only got 421 and 5 days later) so I ask the guy if he could help me find a room that night. He says he can't help me. Here I am in a state I don't know it's pouring down rain, I brought 1000 cash with me and one credit card with 300 dollars on it because I thought my trip was paid for. So I ask the hotel if I could get a ride back to airport, only if I pay 30 dollars, so I do. Get to airport I can't change my flight without a huge penalty.

So I use my 300 dollar credit card and rent a car. First night we sleep in the car...the next day the only hotel that had any rooms left that was under 500 dollars a night was 260 a night. I use every penny I have to get the room. So now I have a car I can't afford to drive or put gas in and a hotel I can't afford and no food money. I've never in my life had the worst trip of my life. I will never ever use Travelocity again, I put in a complaint with BBB and I'm willing to talk to the media for them. Travelocity should not be able to take your money then leave you stranded. I get 7 days a year to take a vacation and it is ruined. I want all my money back and I want the money back I put out on top of what I spent.

I tried to get an issue resolved since March 2015. Every time I call Travelocity I am on hold for between 45 minutes to an hour each time. I have had numerous emails with them and my issue was never resolved. They advertised a room with free parking on my email pop up and once I actually booked the room through them they did not grant the free parking and I had to pay $100 for parking. When I called them and told them about this after being on hold for 45 minutes they said that they would take care of it and to attach my parking receipt in an email that they sent to me. I did that and they never reimbursed my money. We went back and forth for several months and they never reimbursed me and said they wouldn't. Their customer service is terrible and they do not stand behind what they say they will do. I will never use them again. I will Just book direct or through another company.

I booked a flight for 2 adults and a car rental Went to a website that offered 10 percent off prices of 300 dollars which of course I spent- it directed me to Travelocity and said it would be applied at checkout but never was. On the phone with Travelocity over an hour- talked to 3 different people whom all of them very unhelpful including a supervisor. Very unprofessional and rude. I still want my account credited the 10 percent which is approximately 120 dollars.

I am a first time user for Travelocity and booked a round trip flight from Islip NY to West Palm Beach FL in May....our initial flight was on a "prop plane" and upon entering the plane I found myself having what turned out to be a "panic attack" and claustrophobia due to confined conditions...Once we finally landed in Florida my significant other and myself began to contact Travelocity to change our flight to a direct return flight to avoid the same issues. We requested to cancel our flight and book on a direct flight and detailed the medical issues that resulted in being put on this type of plane and was never told in advance what type of airplane we would be flying! I am sure I am not the only person who has experienced an adverse effect from being on these little planes!

I am a senior citizen and find it despicable to be treated in this manner. The amount that was going to be charged was astronomical!!! A fee of $200 each to cancel...even though we wanted to rebook and then a charge of $800-900 for "short notice" which would have been avoided if they had better customer service as we tried days in advance to rebook but was kept on hold for over an hour each time, hung up on, etc with no resolution.Customer service was non-existent in this case and we wound up canceling our tickets and rebooking on southwest, however, we received no consideration from Travelocity...no refund, no credit, etc. I find this extremely upsetting to think that this is how our senior citizens are being treated by these online companies and am hopeful that you will be able to get a resolution of this horrific affair.

I booked a series of flights through a Travelocity agent departing Toronto on May 28th. When I went to the airport I found that my flight was not due to leave until the evening of May 29th. While my connecting flight was booked prior to my departing flight on the 29th as well. I returned home and called travelocity the next morning the 29th prior to the flight that was booked and the above case number was opened. I was told that the investigation would take 72 hours. I called on Friday 5 days later and spoke to a supervisor who gave me the run around and left me on hold for 2 hours. She promised to call me back with a manger. After all of the waiting she still had no understanding of my complaint. No call was returned by any manager. Having been in customer service for 30 years this was clearly a deflecting tactic.

The flights had been booked so I could attend a French immersion course $3900 Euro's, who have since refused to allow me to start late. I have a letter verifying this. I also have a second part of my trip to the Canary Islands to attend a conference. I need a new flight to the Canary Islands. I also need some help as the supervisor on my case is not doing a very good job. What I want is a refund for the flight, and course and hotel?

I bought tickets to Bradil and back with a leg inside the country. After several changes and hours of phone conversation (most of the time in a broken English which was completely absurd to understand) I set the changes and on the day of my trip I got to Tampa airport to check in and there was no flight for me. United resolved some of it but I had to get to Houston to find out that my final destination was completely wrong. That after having confirmation through email. After that, I finally made to Rio de Janeiro, even though my destination was Ilheus.

Then, I had to spend 24 hours in Rio and finally next day to Ilheus. During my stay in Ilheus, I received an email from Travelocity that they tried to contact me(I was in the middle of nowhere and no use of phone since I was in a foreign country) and since they didn't get hold of me, they CANCELED my flights... I got to return to Rio and at Ilheus airport they wanted me to buy all tickets again because travelocity canceled then. After hours with supervisor of azul airlines, it got resolved. On my return home, to Tampa from Rio de Janeiro, again was told my flight was canceled. After talking to supervisor of Copa airlines they tell me my flight was ok but not until next day. This was a business trip and I lost a lot of money on this. My lawyer is happy to take care of it. Totally absurd.

I trusted Travelocity to book a reputable room during a recent trip. I checked into America's Best Value Inn located at Willis Road, Richmond, VA. Here is what I encountered at this location: Check-in - My wife booked my accommodations on line. I was given a smoking King bed room. Upon check in I was told there were no such rooms and that the booking agent just wanted to make a sale. I didn't need to know that just have my reservation honored as booked.

Second incident - I was given a room and was told I'd have to do some maneuvering to get the door to room 124 open. That didn't sound like a positive attribute of your facility but, I was exhausted and agreed. Upon going to the room I tried over and over again to "Manuver the door" to no success. I went back to the room to check out and told the clerk that I could not get into the room and wanted a refund. I told him I would be calling my credit card company as I spoke to him should he continue his refusal of refund.

Third incident - With that the clerk continued to shake his head with disgust at his client (me.) I told him not to shake his head and it was I that had been imposed upon. Fourth incident - A man sitting next to clerk behind the desk at this time. stood abruptly, flexed in an aggressive manner, no doubt in an attempt to intimidate me. He was told to sit down. Being in a strange town I was not going to confront what I only assume was the night security guard.....but, felt that I'd best be aware of his actions for my own protection. This security guard was no doubt attempting to intimidate me. THIS SIR is totally unacceptable to any customer and could have escalated to a bad situation. I luckily am able to provided you with other security concerns at this location; that concern is within the third hyperlink below.

Fifth - I was solicited outside the door. Once home I looked at the reviews from several sites. This place should not be rented out for health concerns....and, I was very disappointed that Travelocity did not look out for me or my interests in booking my room...my opinion.

Based on online advertisement on 3/18/16, made reservation over the phone for package deal including 2 rooms at hotel. This was an hour call to finalize this reservation.. When in receipt of the trip itinerary it was for 1 room, but charged me the price for 2 rooms, $3,871.00 total package price charged to Visa. After calling on 3/21/16 to aprise them error and many times thereafter. They claimed they needed 10 days to review call, but never did anything after 12 days. Tried to charge me another $1,590.00 for another room. I spent a total of 6 hours on hold in a 10 day period. They are keeping $2,149.00. I am forced to make additional reservations somewhere else now. Today, 4/6/16, I am reporting fraud to Visa and a stop payment. I have copies of the online adds as well. I want my $2,149.00 returned as a result of the error made by the booking agent.

I have a credit for a trip I cancelled on 1/25/16 (Itinerary #123420126902). I was trying to use the credit for traveler Rafael Rodriguez to a flight from Orlando to Dallas on 3/15. The first agent I spoke with was giving me conflicting information and did not seem like she knew what she was talking about. Seems to be the norm with customer service agents from Travelocity from my experience as I always seem to have to ask to speak with their supervisor. In this case I was transferred to a lady. After 2 hrs on the phone I was assured that the credit had been applied to new flight American Airlines 1618 leaving 3/15 8:10pm and arriving 10:04pm for the traveler Rafael Rodriguez. She gave me the confirmation # and told me I would get a confirmation email. I never received the email and Rafael was at the airport and American Airlines saw a change but nothing went through.

They still had the info from the original Cancun trip in their system. Because your agent was incompetent Rafael almost missed his flight to see his daughter in the hospital before she goes into surgery for a liver transplant. She may die.Your agents are by far the worst I have experienced in customer service and I will never use your services. First of all some of them are so slow that when asking specific questions they are still unclear. They also do not seem to know English too well. For us to get confirmation and then go to the airport and have another ordeal is unacceptable. We are consumers that deserve better treatment. God forbid I had to change a flight and was out of the country. I would never want to go through this type of situation. Your agents should be held accountable for their actions and incompetence.

Tried to book a flight twice with the same agent and by the time he got through inputting the information the flights were gone. Asked to speak to a supervisor and couldn't understand him either. Heavy foreign accent! He repeated what the agent said but couldn't help us. We asked for the Travelocity corporate contact information and we were put on hold for 1/2 hours with no excuses or anyone coming back on the phone to apologize for the long wait for THAT information. We were on the phone for over an hour without any satisfaction whatsoever. Rudest customer service I have ever experienced. Hope this company fails real fast. They have no business being in customer service.

I called travelocity customer service about my trip. The IVR mentions its a COLLECT CALL. The agent/team leader and manager confirmed that I will not be charge of the call so even if I the wait time is more than 10 minutes and the call duration reach to 1 hour and 40 mins I stayed on the call to book my ticket. I was surprised that when I received my bill I was charge a total of $380. I would like to request for a full refund for complete mislead and lack of proper information provided to me by their agent/team leader and manager.

I booked a family Thanksgiving vacation for my family and me to Las Vegas thru Travelocity. I was assured that I had a window seat. I was also told that Delta could change the seating anytime before the flight. The seating never changed only the flight time, and we were notified by Delta. That was fine. As the time only changed by an hour. Sadly, none of the 4 of us had window seats. Instead, we had seats that were not adjustable, and at the exit of the plane both going and coming. After returning from our trip, I contacted a Travelocity supervisor named Cess, who kept stating the airlines can change the seating. Even though I explained that Travelocity corporate office told us the airlines could change seating after our complaint, but never did. The customer service rep gave us incorrect info from the beginning.

I tried booking a flight with you yesterday. When I went to check out, it did not go through because the price had suddenly spiked for the tickets. I did not hit enter. I just thought I would try again later. I did that 3 separate times because the prices kept fluctuating. Again, when I hit enter, the price would spike. I received an alert from my bank, because even though I didn’t not hit enter, they were still charging my card! I called to find out why and they said the charges would drop off after a few days and they were just pending. I don’t have a few days to for 1,200.00 dollars to added back into my account! I am extremely unhappy with how this has been handled from a customer service perspective.

Booked trip to Dominican Republic for Nov 8th thru Nov 15th. Thought everything was good (until) we received e-mail form Travelocity saying they did not book the hotel room for the 8th and to call to take care of it. We have been transferred numeral times, put on hold for long minutes, told they are talking to supervisors and managers about the problem. They sent the e-mail saying they made mistake. They want to charge us for the room for one day. We have a quote in hand and have paid they amount of quote. The quote clearly states Nov. 8th Thru Nov. 15th. Still not clear we were told this morning that it is in Corporate's hands. Give me a break they made the mistake quit giving the run around and fix it. It's not rocket science.

The worst service! My wife booked flight to Rochester, NY. The flight was changed to an earlier one and thankfully I paid for the protection plan. The customer service rep misquoted the new ticket price by $813. Next, I asked for seat confirmation and she would not give it. I checked the Delta airlines seating webpage and my wife is booked in first class but they did not seat me! So, I'm left in Atlanta to find a seat for the next flight to Rochester. Travelocity will not help and neither will Delta. Absolutely the worst customer service from both companies.

NO CUSTOMER SERVICE.. Phone calls are put on hold forever. I booked a cruise with Travelocity. They do not honor their "price guarantee". The price of the cruise dropped considerably and I was told in effect, "too bad". No price guarantee on the cruise even though they offer a price guarantee on their web site. The guarantee is good for nothing. It is just words. I tried to look up my cruise information on their website but my e-mail, itinerary number and sign in information was repeatedly rejected. I called the toll free number several times, and needless to say the prompt system is not going to recognize my phone number or itinerary number if the web site could not recognize me. The prompt system is determined not to allow one to talk to a "human". Each time I called, I was told if I wasn't traveling within 72 hours to call back later. I will NEVER, NEVER book another thing with Travelocity. I don't know why I didn't go through a regular cruise travel agency.

I called to book over the phone and when I called I was under the impression that I was in contact with Travelocity Canada there was no distinction made between whether I was on the phone with US or Canada side of the business. When the booking was complete the agent did not DISCLOSE that the total amount was in American dollars. I only realized this when I had received an confirmation email stating that the booking was done in USD. I am a resident of Canada and was leaving from Toronto to Punta Cana not only was this not realized by the agent who could have said something but also didn’t disclose the fact that I was booking with Travelocity.com or the fact that the booking was in USD.

Now I am paying an extra 800$ for a trip due to exchange rate. This is unfair to me as this is the neglect of Travelocity agents that have put me into this predicament. I tried to call March 25 but due to high call volumes I could not get through and still am on the phone this moment trying to get this issue resolved. I would like to be refunded for this trip so I can re book with Canadian currency please make this happen I am willing to escalate to corporate just because I think this is very unfair. All I want is to book my vacation with Canadian currency for the price that is listed on the website. I think this is more than a fair compromise for the mistake and agony your company has caused.

Worst experience of my life!!!! I booked a trip through travelocity for a vacation to Montego Bay jamaica for August 2nd through August 9th. I read reviews on the website that stated the hotel had roaches, granted that was in 2013 but I still did not want to stay there and called to change just the hotel portion of our trip and it would have been about a 1200 dollar difference so they would have been getting even more money from us,well I called and of course their customer service is ALL in India and you can’t understand half of the customer service reps.

I spoke to a Travelocity customer service rep and he changed my hotel portion from the RIU Montego Bay to the Sandals resort in Montego Bay and after an hour on the phone with him holding and waiting and waiting he ran my card through and charged 1795 four times and then stated it didn’t work, you’ll have to call back tomorrow and try again. I said you have got to be kidding me after all that! So I waited and called the next morning and started all over again and this time after 2 more customer service reps and another 2 hours and two more credit cards which they charged each of them three times 1795 & 1995 they told me it didn’t work for them either so they said call back tomorrow.

I called my capital one credit card company and they said that was completely unacceptable and they called travelocity with me on the phone and they had to get them to authorize and take the 6 charges off of my cards and another 2 hours and still no resolution and they said they would try again Monday being a week day and that it would be resolved so my capital one rep called me back the next day at 6:00 pm and we called travelocity again and after speaking to 3 more customer service reps and they charged my two cards 3 times a piece again and still could not just simply change a hotel reservation from one hotel to another and we were on the phone from 6:00 pm until 11:40 pm I finally got angry after 5 and a half hours on the phone and said we are done here, do not charge my account anymore money and do not change anything on my reservation.

I am not going to hold and wait and go through this horror any longer. You people have now kept me on the phone for 4 days for over 9 hours total and still have not resolved a simple hotel reservation change!!!! They were unresponsive and could have cared less. I think they just kept me on hold all that time trying to get me to give up. They had no intentions of ever helping me. So I am now telling every single person I know my story and posting it everywhere to try and help as many people I can to not have to go through the horror I did with travelocity, their terrible. Worst customer service I’ve ever experienced.

Date of Travel: March 24, 2013 – March 31, 2013. Airlines : Alaska Airlines Operated by American Airlines. Flight going: American Airlines 162. Flight returning: American Airlines 267 CANCELLED. Two parties booked with two reservations on Travelocity. (One party of 4 and one party of 2. Total 6 Travelers) , (4 adult, 2 children)

Summation of Travel: We planned our trip about a year ago. When our younger daughter’s school planned an excursion to California, we decided we would all go and meet with her to have fun at the California Theme parks together. The final reservations were booked with Travelocity in November 2012 for the party of 4. At that time Travelocity had the flights listed as “Alaska Airlines operated by American Airlines.”

We booked our travel and requested all seats for travel in March 2013. All along believing we had reserved seats going and returning. In January 2013 our oldest daughter decided that she would also like to join us and bring her boyfriend along. At that time we made another reservation with Travelocity almost identical to our own (i.e. flights, hotel, but no car). This reservation was for a party of 2 (our oldest daughter and her boyfriend). This way we could all be together and meet our younger daughter on the same days she would be at the various theme parks in California.

Sometime in January 2013 (I believe), I called Travelocity to cancel just my rental car as the full size car was to small for all of us. All other booking reservations stayed the same. I then reserved a mini van with Dollar rental car.

At this point we all had seats on the plane and we believed everything was all right as we had planned everything early. However, on March 23, 2013 we tried to log in to Alaska Airlines to do online check in. It didn’t allow us to check in. We called Travelocity and they said it was out of their hands and they couldn’t do anything for us. Their answer was to “call the airlines.”

So we called Alaska Airlines. They said it was their ticket, but because the flight was operated by American Airlines, we had to call American Airlines. We called American Airlines and they informed us that we could not do online check in and that we would have to check in at the airport the morning of our flight. Then we found out that we had no seats (seats unassigned).

So I called Travelocity back again. Travelocity assured me that we had the seats we previously reserved back in November 2012. So we were unable to check in online. We arrived at the airport on March 24, 2013 early to take care of our seating arrangements. However, the American Airlines counter was closed and we had to wait 30 minutes until the kiosk opened. Even at 9:30 am no American Airlines agents where available to help us.

We checked into the kiosk with the assistance of a third party company who I believe was hired by American Airlines just to check baggage. They could not help with the plane seating arrangements. Seating assignments would have to be made at the gate. Finally about 10:00 am (3/24/13) we finally were able to talk to an American Airlines agent. She said we had no seat assignment and that the Travelocity seat reservations where void. So I explained that we where traveling with children.

She then she grouped our party of 6 all the way in the back of the plane, Row 36. We had booked row 14 in November 2012. We then just dealt with the situation and tried to make the best of it and enjoy our trip. We arrived and for the first several days after the airport ordeal we tried to have fun. We did meet up with our younger daughter at various parks a couple of times.

However, we had planned all along to spend our last day (Easter Sunday) with our daughter at Disneyland. As this was our last day of vacation and Easter Sunday. We figured what a great way to end your family vacation. WRONG! The last 36 hours or so of our vacation became a BIG nightmare. All of our plans had been ruined. On March 30, 2013 after spending the day in San Diego, we drove back to Orange County.

We were doing a little more shopping and getting ready to have a snack before heading back to the hotel to rest for the evening, knowing that we would get up early the next day to spend our last day at Disneyland and then fly out in the evening.

However, at approximately 8:10pm (California Time) I received an automated phone call from American Airlines informing me that our return flight home on March 31, 2013 at approx.. 6:20 pm had been cancelled and that I need to call immediately to American Airlines. We scrambled to get back to the hotel to call American Airlines to see what was going on. I called American Airlines once I returned to the hotel.

I spoke with the AA agent who was ok at first. However she said the only flight available to return home was at 9:00 am. I explained that would be too early as it was already late and we still would have to pack, check out, drive back to Los Angles.

My mother called and spoke with travelocity about my finances’ and my honeymoon. She was inquiring about the Barcelo Dominican Beach. Brian quoted her $1,977.28 which included a junior suite room all-inclusive with club elite. This did not include transfers, but did include $49.94 each for travel insurance.

We were on a conference call with travelocity and my mother. We were driving so that we couldn’t make payment at that time. Brian agreed to call my fiancé and I back in 30 minutes, which he did. He ended up charging us 62.95 each for travel insurance. Also, he said he had to charge us an extra $90 because he needed to change the seats on the plane.

They were the same seat numbers that he had told my mother. We feel like we have been taken advantage of and are worried about what else will change when we take our honeymoon in October. We are feeling that we are not off to a good start.

Because of Travelocity’s unwillingness to work out an amicable resolve to my flight problem I had to pay a 766.80 difference just so I do not have to sit in the Miami airport for 12 hours. The most disturbing issue here is is that while I was speaking with the person at Travelocity I was also on the site and he was quoting me prices 200.00 more then what I saw on the same site. He was belligerent and very rude. I just hope that this resort is all that it is made out to be. I so far have had a terrible experience with everyone involved and you can be sure that I will post this message to as many complaint sited as I can find.

This is no way to treat the consumer. You have chosen a terrible company to do business with. I have found numerous sites that have hundreds of complaints about this company charging more then they should. This company should be shut down! I have called the texas office with no response for over a week. This experience has left a bad taste in my mouth for the credibility of this resort. lets hope Its all its cracked up to be. I just spent $3000.00 for a 2200.00 vacation!!! Just wondering who gets the the $800.00!

I purchased a flight + Hotel deal from Travelocity. Granted, I should have looked better, but to tell you the truth, even with round the world experience, this one slipped my me and cost me two extra nights in a hotel and flight tickets home. I booked the deal having chosen my departure and return dates. When asked to click on my return time choice I checked evening. I wanted to return as late as possible on Sunday. Well, the flight was for Saturday night, early Sunday morning, (as in right afte saturday). The catch…. my hotel, also booked as part of the package, included Saturday night with me checking out Sunday.

In other words, even the computer thought that I was leaving midnight, not Saturday. Having realized this, now starts the long process to see if I can get anything back. Trully, this is an error on their part too. The Travelocity booking computer should have known better than to offer a return flight a day sooner than the day I was asking for, and all the while the hotel was automatically booked for leaving the next day.