Wendy's Complaints Continued... (Page 27)

I have enjoyed the food and service at this Wendy's for 0ver 20 years as a local resident. I stopped by the Blacowk Road location in Fremont CA on Saturday 10/21 after 2pm to get a quick bite to eat before heading home to San Ramon.

Oh wait a difference time makes! My order was taken and delivered in the timely fashion that I've grown accustomed to expect. However, getting a drink and noticing that the their were no lid for my cup, I tried to bring my concern to who what Thought was the manage (who couldn't been more than 18 years old and definitely needed customer service training) who took my order at the register. He just rudely replied to look for the cups my myself!.

After some "loud" grumbling looking for the cups, another customer kindly showed me that they were available in another part of the restaurant (apparently, they don't bother to check such "minor" details before, during, or after lunch).

BTW, I also tried send a customer survey to the corporate office, but the manager "conveniently" didn't provide a receipt when I paid for the meal.IIhink that may be against the law).

Even through this terrible experience at the Blacow Road restaurant, I look forward to be a loyal customer at the Wendy's restaurant on Auto Mall Parkway and the new restaurant that opened near my home in San Ramon because I do believe in the standards that Dave Thomas, the founder of Wendy's, built the business: quality is our recipe, do the right thing, treat people with respect.

Last Sunday my wife and I went to the Waynesville Wendy's for dinner. When we got there we were the 2nd people in line. We stood there for approximately 10 minutes waiting to order. The boy took the man's order in front of us and then disappeared leaving us standing there. When he came back we placed our order. My wife request n cheese on her burger. We waited with the gentleman who ordered ahead of us for 20 minutes for our food. The gentleman who placed his order before us said it is always like this at this Wendy's. We had never eaten there before even though it is the closest one to our home. When the order came there was cheese on my wife's hamburger, our hamburgers were dry and hard and our french fries were like rubber and cold. Not wanting to wait another 20 minutes we just ate it. By this time there were about 30 people standing in line all complaining about the length of time they had to wait to order. One couple walked out. This was the very WORST WENDY'S WE HAVE EVER BEEN TO. Yesterday we drove to Newport, TN. We ate at Wendy's #00005435. What a difference. Nice juicy hamburger and steaming hot french fries that were crisp. Also the employees were very friendly and willing to help when the soda machine decided not to give us any soda. W ordered the same thing we had gotten in Waynesville and it was like night and day. Wish we lived near the Wendy's in Newport instead of the awful one in Waynesville. We will NEVER go to Waynesville Wendy's again. The meal we ordered was the Giant JBC Meal.

The female manager on duty 10-20-17 @ 1pm used the restroom, looked in the mirror @ returned to work in the kitchen WITHOUT WASHING HER HANDS!!! Gross & will not go back to that location!

Yesterday, 10/18/17, I received three coupons from the Manager at Leechburg PA for bad baked potatoes, salads with water in them and browned lettuce, no crackers, no hot sauce and I can go on. So today, I go there and used one of my coupons and asked for the chicken plank deal, I wanted fresh chicken planks and the French fries with no salt. (I get them that way so they are hot). Well the chicken planks for good but the French fries were cold, broken etc. Looked like they were laying there for hours. I refuse to complain to them because as you see, it does not work. I live 2 minutes from Leechburg Wendys but have to drive 13 miles to go to Lower Burrell, PA Wendys because of their incompetency. I would like compensated AGAIN for their lack of not being a team and getting things right. I do not want to get another thing there... I will wait to hear from you. If not, I will go corporate.

This may or may not be important to you. I feel it is necessary to no longer be a customer at Wendy's due to my feeling about the NFL and there disrespect for our stars and stripes I am boycotting all sponsors or the NFL

With 20 years of Restaurant Management experience, Including a successful stint as a General Manager for a Wendy's International Company Store, I am fully aware of the challenges facing our Industry today. I visited the Amherst Street Nashua NH store today at 11:23 AM. At 11:36 AM I finally got my food through the Drive Thru window. I counted 6 cars that pulled out of line, and went around me because they would not wait. There was much horn honking and cursing while I was waiting. NO APOLOGIES at the window. You have a customer wait 13 minutes for an order, that should have been 3 minutes and just hand out the food? I know many of my colleagues bitch about everything regarding the service they receive when they dine out. I am not usually one of them. This store should be running better because a competitor, McDonald's closed across the street.

I place an order at the drive thru at location 3517, my fries look like the scraping of the barrel and my chicken sandwich was raw in the middle, transaction I'd 20171008005855, I was surprise, what I receive for my money, garbage.

Who is running your store in Dearborn mi on Greenfield road it is attached to a Tim Horton’s coffee shop on the outside it looked nice that’s why I stopped in my wife and I ordered both pop machines were out of almost everything the manager stepped up got me a leamomde from the back after making it down to the Tim hortons after listening to two employees complaining about call offs and texting some one on there cell phones they finally took my wife’s order they of course screwed it up how hard is it for a bagel and glass of water really and then what they gave her was not presentable it was a bagel with crumbs from the oven still attached and the bathrooms don’t get me started see the pictures they are bad real bad hair in the sink crap on the floor when we’re they cleaned opening day

I am resending this email because I'm not sure the last one went through. Store 38 Delhi Pike Cincinnati was out of control last night. An employee in the back was cussing and the guy taking orders told him to watch his language and his response was I don't give a f***. Then the employee taking orders told the one in the back to not touch the nuggets with his hands.(I'm pretty sure those nuggets ended up on my tray. Then a lady in the back started yelling at the guy taking orders and told him she would fire him if she could. Then the manager fired him. All this was going on with customers waiting. The manager came our with her cell phone and a customer talked to her boss. About 12 customers left while the yelling and cussing was going on. If the manager fired him from the office that makes it worse because that means she was loud enough for customers to hear her from the office. We left our food on the table and left. I didn't ask for my money back because I didn't think this staff could handle it. The is unacceptable behavior for all involved especially the manager!

0 STaRs!!! Everytime I go to this place my order is wrong. If i wanted to get out of my car wit my 2 kids and get my order fixed i wouldve gone inside in the first place!!! Im allergic to mayo and onions I tell the stupid girl 3 TIMES no mayo no onions and what do I get?! Also never have any potatoes!!! Got tenders instead of nuggets! No sauce!! And smoking hot tea with no ice!! Not to mention 2 of my burgers didnt even make it to the bag!!!! Yall need to get some employees who can read a damn order screen!!!! I will never ever go there again!!!!!!

We were at store 38 on Delhi Pike, Cincinnati and had to listen to an employee cussing from the back. The employee that was taking orders told him to watch his language and his response was I don't give a f***. Then the same employee told the cussing employee not to touch the chicken nuggets with his hands(I think these nuggets ended up on my tray). Then a woman from the back started yelling at both the other employees. She said that if it was up to her she would fire him, talking to the employee taking orders. A lot of yelling and hollering was going on with several customers waiting. Then the employee taking orders was fired in the back room loud enough for all the customers waiting to hear. This should have been done in an office away from customers. If the manager took him into the office that makes it worse because then she was loud enough for us to hear from the office. The store manager called her boss and brought her cell phone out and another customer talked to him or her. We waited for almost 30 minutes for our food while this was going on. At least 12 people walked out while this was going on. We left our food on the table and left. We were going to ask for our money back but we figured that would take another 30 minutes. This is really unacceptable behavior for everyone involved, especially the manager who let the situation get so out of control.

My daughter and I went through drive through around 7:15 on Oct 12 and paid for our food which came to 11.00 I didn't realize the person hadn't returned my debit card until I got home and after searching for it. So I went back to Wendy's on Coldwater road in Fort Wayne Indiana and they said they didn't have my card and the manager didn't care at all that one of his employees may have not returned the card. I feel the manager could have been a little more courteous in his talk to me and the way he handled this. Wendy's is really failing as far as I'm concerned and that location has very poor customer relations.

I went to Wendy's on conant Street Maumee Ohio and I ordered the 5$ giant junior bacon combo an order 3 piece chicken strips I got there at about 7:07pm and and get up to the window to pay till 7:20 then the manager tells me there's going to be a 6 minute wait on chicken strips and I'll tell her why is there going to be a 6 Min wait when I've been sitting out here for 15 minutes she said Real nasty because we don't have any ready so I said give me my card back this is some bullshit and she said to the cashier yeah give him his fucking card back we don't deal with fucking people like him and on top of it i eat at this Wendy's 2 to 3 times a week i will not go back unless something is done about it

This has been the second time in the past two weeks I've gone through the drive through to get a plain baked potato.
The first time the potatoe was good. I asked for extra butter, sour cream and salt& pepper and the only thing that I got was
1 butter. Today 10/12 I went though at noon and bought the same thing asked for the same thing I did get butter, sour cream and no salt & pepper.
The potatoe was gritty and had bad spots on it thoughout the potato. I don't mean to complain but it's very frustrating. There are many other fast food resturants but I chose Wendy's. You also might want to speak to the lady running the drive through she was rude as well when I asked for the fixings.

Thank you,
Sherry

I visited the Wendy's in Jeffersonville, IN located on 10th street Sunday morning 10/1. I ordered a number 1 combo with a coke and paid at the first window. I then waited 20 minutes for the person in front of me to get their food (I would have driven off, but I couldn't get out) when they finally got it they apparently got the wrong order and I waited 5 more minutes while they corrected her order. When I finally got to the window 25 minutes after I ordered and paid, the girl working handed me my drink without saying a word, then she asked if I ordered 4 burgers. I said no, and without saying anything else she shut the window in my face. 1 minute later she came back and asked me what I ordered, I told her a number 1 combo, she shut the window again and I watched her standing staring at the back before I just said "screw it" and drove off without my food I had already paid for. I'm not normally a complainer, but this experience was ridiculous and it's not the first time I've had an issue with this particular location. The staff is always rude and the food always tastes slightly off and is prepared poorly, I've never not seen a customer complaining at the front. I will not be returning to this location in the future.

This is regarding the Wendy's located at 389 William Latham Sr Dr Ste 2, Bourbonnais, IL. I visited this location on my lunch break today. Well, after waiting almost 10minutes on my food, I asked for my money back. The manager by the name of Gareth(at least that's what he told me) told me he cannot give me a refund because there is no refund button on the machine. What the hell? What you mean you can't give me a refund. He offered me more food to try and make up for it, but I told him I did not want the food. I waited all this time now I want my money back. He said only thing he can do is take my info and someone would be calling me tomorrow. What type of customer service is this? How can you take my money and not issue me a refund? You don't have to worry about me visiting this location EVER again!!

I went to the Wendy's drive thur in fountain Colorado Oct 1 around . First they wouldn't except the 1.99 kids meal coupon that came in the mail, second they charged me for someone else food more then what my total would of been and last they asked what sauce I wanted at the window and he still didn't give us any. Any question please contact me 7197618065

I was just there 10-1-17 at 6:36 pm. Pulled up to drive thru to find all the employees out in the parking lot helping an employee get into her locked car and watching a fire that broke out. They finally came in to take my order to find out they were out of taco salad, fries and sour cream. She took forever to take my payment cause she was talking with one of the girls still trying to get into her car through their headsets and she was at the window texting. She didn't give me a receipt. Then I heard her tell the girl she would be back outside. That whole trip was unprofessional and they were more worried about getting back outside. The car in front of me pulled off. Something needs done with these employees, there is no excuse for this behavior at all.

yes I had to put the order in for a small Frosty and ask for chocolate they give it to me it's vanilla and they're going to take it back up they say that they don't have no chocolate my cousin made it separate order and they microwaved everything that tomato lettuce onions microwaved it all very disgusting it is not ran right and I did not see anybody in the back wearing gloves me know and as a cook by law you supposed to wear gloves in the back

I was at Wendy's on Metropolitan Avenue in Queens in drive through (5:00pm on Thursday, September 21st). The male attendant handed me a fruit punch, and the top of the drink was not on correctly as he was handing me the drink. The drink was all over my pants and top, and inside my beige interior of my truck. He didn't even apologize to me, and was laughing and smirking. I find that very disturbing and lack of professionalism on his part. I called and spoke to the manager, and I even heard her say when this was occurring that he didn't even apologize to the woman. I am so annoyed with the quality of service! Thank you.

My grandmother (93 y.o) is wanting to give her great grandchildren special prizes for a family Christmas contest this year. She is wanting to obtain $.50 off and possibly a free frosty and then place the coupons in individual frosty cups and give them to the kids. I have visited my local Wendy's (Kokomo, Indiana) to no avail. She is more than willing to pay for the coupons and cups, she doesn't want to leave the younger kids out. I have talked with one general manager who was going to get back with me per e-mail or cell phone and I have not heard from him. I stopped back in a couple weeks later and talked with another manager and he also took my name and cell number and said someone would get back with me. I still have not heard from anyone. If this is going to be too difficult for your company to pull off, she is good with that and will be disappointed but can try another franchise. Thank you for taking the time to read my e-mail.

Sincerely,
Della Mae Jarrett and Bernie Higgins

I am a loyal customer that visit your Wendy's restaurant just about every other day. The time I visit there I always get the chicken nuggets for my 2 year old grandbaby, along with a vanilla frosty that she loves. I go to that particular Wendy's because it is like a mile from my grandbaby's day care. I just want to say I am so disappointed because every time I do go there, their vanilla frosty is broken. It have been down for at least a month or so. I keep asking the people that work there, when will it be up and they always tell me they do not know. I always go through the drive thru window. One other time I did go thru the drive thru there was this young kid that got short with me when I asked him when it will be up. I did not like that. I was going to call and report him to the manager there, but I did not, I just let it go. What I want to know is when the machine will be back up, because my grandbaby loves the vanilla frosty. Thank you

Had to wait almost an hour for two four for 4's, a kids meal and two potatoes. Management was rude and unconcerned

This afternoon, approximately 3:30pm on Wednesday 9/20/2017, I placed an order at the 7656 Charlotte Hwy, Fort Mill, SC 29707 drive-through. Please know that my son only likes Wendy's chicken nuggets for lunch everyday and he is almost 17 years old, so I have been to Wendy's at least twice a week for 17 years placing pretty much the same order with the exception we no longer order spicy nuggets. I started by asking for a large number ten combo with a sprite and no sauce. The female employee in a snappy tone asked, "Is that all?". I asked for three orders of the six piece nuggets off the right price right size menu and a large chocolate/vanilla frosty. I also noticed that the combo was a small, so I pointed it out that I wanted a large, to which she responded, "You didn't tell me that!" Now, one snap I can handle but two snaps and now I know your being rude. I get up to the window and she continues with an annoyed attitude, rudeness. She snatches my credit card and basically throws it back at me, and shoves the drink and frosty at me. Now, I'm done, I point out to her that she is being quite rude and she informs me that she didn't hear my order, turns and walks away from the window. The next thing I know, I can hear her loud and clear talking about me to other employees.

I am really not an unreasonable person, I have never had any issues at this Wendy's store and I have been going to this particular store twice a week for three years. After today, I will not be going back to this store again. There is a manager who is a fine gentleman, perhaps he is no longer there and there are several women, all who know my son and I as we order a ridiculous amount of chicken nuggets and were even more obsessed with the spicy chicken nuggets. Its to bad this particular sour puss has caused us to leave, she is an awful representative of the Wendy's Corporation, its associates, owners and executives.