Wendy's Complaints Continued... (Page 31)

I live in Dublin and work in Whitehall, OH. This last week I have had several order of chili from Wendys in Dublin. it seemed even better than usual. Meaty, and much thicker in consistency. Today, I had chili from the store on Main. st. in Whitehall. I was so disappointed that I threw away half of it. It was thicker. but not much meat. It was mostly beans. More like bean soup than chili.. Obviously someone is not following the recipe.

I ordered a fish fillet comno, While I was eating my sandwich I felt something in my mouth. It was a big screw in the food. I told Lupe and she apologized and gave me a free salad to compensate. I wanted to speak to the manager since it made me nervous to find a screw. I called Jose Penate the manager and he apologized said this never occured before. They gave me my $ back and a 20% discount for a year.

Your wendys in carpentersville illinois is the slowest place for a fast food place t6he service is bad ive seen people come up to the counter and wait 10 minutes before anyone helps them i myself was in there one time and waited for over 10 min. no one came out from the bad room so i went next door to taco bell something has to be done about this. All this goes on around lunch time.

I have been a customer of Wendy’s since it open, I have enjoyed your food over McDonalds hands down, however I just purchase a lunch from your #3066 location I got 2large Chilies which look like the small chilies both are watery no meat no flavor . I also got a large strawberry-lemon drink this cost me over $3.00 total cost for my entire lunch was $10.80 receipts # 3066 @ 11:54, the day before I had lunch at Wendy’s got a sandwich it looked like a kid meal this also cost me $12.00 I toss this one. I just want to say this will be my last meal at Wendy’s. At lease at McDonald or Jack in the box, or Burger King you get real meat and what you pay for (the 2ndary chilly was purchase for dinner). $22.50 in two days this is highway robbery for what you get.

I am very offended by your Commercials advertising the cod fish sandwich. The Bleeped out cuss words are something that I don't want to hear on the radio. Wendys use to be a wholesome copmany.

Went to wendys #5 at 469 Flatbush ave today 3/19 and ordered a spicy chicken sandwich medium meal. When I got home what I found in my bag was kind of triple cheese burger. I do not eat burgers and it isn't realistic to go all the way back to the store. This is disappointing and annoying.

I recently went in to eat at Wendy's in Big Spring, Texas. There was a foul smell in the whole establishment, it smelled like suer. The smell was so bad we did not stay and order, because the smell was upsetting my stomach. I feel like maybe there is some health code violation.

I was at Wendy's store #9032 4200 Highway 528 Rio Rancho NM 87004 . The food was great. I was leaving when i stepped on a metal roofing staple in parking lot. I filled out a report with manager on 3-6-2015 . Haven't been contacted 3-12-2015.

My husband and I were craving a hamburger and it had been awhile since we had been to Wendy's. I told him they had big delicious burgers. We both ordered a #1 combo. We opened the burger and thought they had given us a junior burger instead. The worker said no and showed us a junior burger. I was appalled at the smaller size and the higher price. We had a huge soda, huge luke warm fries and a small burger. We won't be back and we are spreading the word.

I went through the drive thru with my children and as the guy at the window is handing me my food and taking my money a girl working there who doesn't like me started making loud obvious gagging faces at me with her finger going down her throat as she is preparing someone's order to the side of the cashier it was very unprofessional and scared my kids. Sara who works at iron mountain, michigan location is the worker I am speaking of and I understand she doesn't like me but when your at work you can at least act professional I didn't do anything to provoke such immature behavior from her, well she was fired some time later and me and my kids once again returned to Wendy's and she is re-hired and has to bring my food to my vehicle as soon as she sees me she roughly hands my food to me and loudly says oh my god you wouldn't believe and then the door shut but obviously she was about to go into the story about how awful I am because I am engaged to an ex of hers in front of dining customers and all the staff!

I am disgusted that this behavior is being tolerated and am sad my kids are scared to go there now being once their favorite place to eat:( this issue should be addressed I can understand treating a customer in a negative way only if that customer is provoking you in a serious way but by simply exhausting and ordering food for my kids I hardly expected anyone to show such low integrity and immaturity towards a customer and worst of all my kids! I believe upper management should definitely deal with this workers shouldn't be permitted to behave this way and do unsanitary things like stick their finger down their throat making gagging gestures while preparing someone's food it's disgusting!

I went to Wendy's at 585 merrimon ave in Asheville North Carolina, and ordered food to go. When I got home, my hamburger had no patty on it-- just the condiments. I didn't order anything special, not that that would've mattered. Then I decided, well , I'll eat my fries. About halfway through those, I bit into a WAD of blonde hair that is not mine. Not just one hair either, like 8 all clumped together. I called the restaurant to say I was very upset that I just spent $8 on a meal that I didn't even get--- the manager couldn't find my receipt from 15 min earlier & told me if I wanted to come back shed give me another hamburger. But I ride public transit and walk a lot, on top of that I work 6 days per week-- its a lot of trouble for me to return any time soon. Customer service was mediocre at beat and now I wonder if they did it on purpose because I came in at 10 pm? I work in the food service industry and have for years , and I would be mortified to do this to a customer

stopped at Wendy's on I-95 south bound in Roanoke Rapids, N.C. went up to counter to order, the woman at counter, did not say any thing, see just looked at me, the people ahead of me was waited on nicely, and they had a burger king coupon trying to use at wendy,s , then when I got food she did not say anything again, I travel a lot, and know people have bad days, but when you work in public, need to be thankful, to people who are giving you business,this should not be a race thing but I was the only white man in the business, maybe racial thing going the other way !

Quite frequently I get fries that aren't even long enough to hold onto to dip. Seems like your fries are getting shorter all the time. As a whole, there pretty good but to damn short. No they don't have to be 4 or 5 inches in length, but it would be nicer than a half to there quarters inch in length. Give us something to hold on to. Seems like you are buying 2nds, Shorts. PLEASE quit taking away from our value menu, you keep chopping it down to where there is almost nothing left. You keep adding to the cost of everything and still chopping, COME ON.

I have pictures to back this but to me this was horrible. I walked into Wendy's to find water pouring out of the ceiling into three large pans on the ordering counter. Not only was the water in the pans but also all over the counter and the floor, it was also poring out in the dining area as well. When asked what was going on I was told the air conditioner was broken. Now I did order and my food was handed to
Me right over the area leaking, boy do I feel safe. This is a HUGE safety issue and should be shut down until it can be fixed. To dangerous.



Disclaimer: This complaint was submitted by Margaret Anderson on 09/01/2013 at IP address 74.133.120.31 using our Wendy's on 41n Henderson ky complaint form. This opinions contained in this Wendy's on 41n Henderson ky customer review titled, "Water pouring from ceiling on food dispensing area." do not reflect the opinions of this website.

Ordered a double bacon portabella burger combo and that is what I paid for but what I got was a cold burger on a smashed bun and it was a single not a double very dissapoited never had such a horrible buyer.

I ate at the Wendy's store #9777 in Magna, UT on the 17th of March, 2013. The girl waiting on me kept coughing into her sleeve while taking my order. My large fries were cold and I ordered replacement which never came.

I told the girl that waited on me that both ketchup tubs were empty and during my 20 mins in the store the tubs were not filled. When I asked for the manager to address the problem with my service, they had to call a person from the back that spoke English to translate.

Trash bins were full and overall condition of seating area was dirty.

Every time I go to Wendy's I have a bad experience! I won't rehash them all but today, I ordered a meal that was almost $8.00! I took the drink off & it was $7.00! Everything is a-la-cart! Then after paying $7.00 for small fries & a cheese burger, the fries were not hot & they were burned as well as they were cut from the ends of the burger! Pitiful! I NEVER get a fresh, good, low cost meal @ Wendy's! The people that work there do not care! They are so use to giving bad service because they are friends of the manager & don't speak English so it don't matter what they do the manager will protect them! I will NEVER go there again!

I ordered the chili cheese fries today and I must say I am completely dissappointed. As far as I am concerned it shouldn't even be a menu item. The chili is not the type of chili normally used on chili cheese fries. Wendy's chili is liquidy and when served you have a little pool of grease which soaks into the fries making them soggy and disgusting. I had to ask the manager to drain the liquid from the chili and serve me some new fries. She did, but even after draining the liquid from the chili there still was a pool of grease in the bottom of the dish that made the fries soggy. I guarantee I will not be the only one who complains about this. Nasty!!!!!!!!!!

Hello, I am a regular customer at Wendys. Last night I ordered a burger, nuggets, and fries. I took a bite out of my burger and it tasted a little funny. I looked at the burger and it was pink all through it and I was and still am highly upset.

I didn't go back up there because I had made it home and im pregnant and my feet are swollen. I didn't have a receipt in the bag but I know the location and the time I went. I wanted a refund because the meat was not cooked all the way. I know there should be something you all can do to try to make this right. I do not live in the city this occurred.

store number #00003392 Starla Jones general manager. over the last 3 months i have ate here at least 20 times i enjoy wendys food or should say i used to. Every time i order a baconator never paid too much attention to the sandwich, a friend worked there and told me that the GM was telling all the crew that they were only allowed to put 3 strips of bacon on the baconator which is suppose to get 6.... this is disturbing so over the last 3 months and 20 sandwiches later i have been purposely shorted 60 strips of bacon. when i call the phone number to the store to complain 423-562-1601 the number on the recepit no answer called 5 times just ring or busy signal. I hope someone can fix this problem i will not eat at a restaurant that knowingly rips off their loyal customers. someone please contact me about this issue my phone number is 4239122238

I went to my local Wendy's in Marion, NC on April 11 at 9:52 pm and I ordered an apple pecan chicken salad without blue cheese like I normally do because I am allergic to blue cheese. Well when I received my salad I just took a quick glance to make sure there was no blue cheese and there wasn't. When I arrived at work and went to eat the salad I discovered that there was blue cheese smears along the top of the plastic container and along the sides as if someone had thrown out an old salad with blue cheese on it and made a new salad in the same container. Along with the blue cheese the salad was not made of the normal mixed greens it was made of iceberg lettuce. Along with that I had ordered a Dr. Pepper with no ice and received a diet coke. I was very disappointed in the service I received and would like my money back in full.

I recently went to Wendy on old kings road in palm coast Florida and ordered two #7s, the food was uneatable, I went back with the food the manager Paula didn't apologize she was very nasty and replaced the food while the nice window worker was very nice. I was sent home with burnt food after driving several miles to return the first. If this food was freshly made then they ate using old oil because it was burnt, greasy tasting and so where the French fries and I never experienced such horrible food from any other franchise before.

My husband and I have been a customer for over 30 years. Whenever we eat out, we ALWAYS preferred Wendy's over any other franchise. Since Dave Thomas has been gone, this corporation is not the same. Many Wendys franchises we have frequented in different states have been and continue to be a huge disappointment. But not as disappointing as Wendy's Store #05108498 (#3159) at 3725 Sun City Center Blvd., Sun City Center, FL. This franchise is the most mismanaged I've ever experienced and today's experience will be the very last.

This franchise is located in the middle of a retirement community of approximately 10,000+ seniors. We have time to be patient and to wait, but the wait time at this franchise is ridiculous and unacceptable. I had requested to speak to the Manager and was waiting and observed the customers in the order line. I counted 11 senior citizens -- 2 had walked in with canes and were supporting their weight by leaning on the railings. There was 1 person available to take these orders. At peak hours, this is unacceptable.

I had returned to the store because the cashier at the Drive-Thru window had again neglected to give me change back from a $20 bill, nor did she provide a receipt and twice had repeated the simple order of "4 small frosties -- 2 vanilla, 2 chocolate - in a carrier". She asked me how many vanilla. Then asked "how many chocolate"? How difficult was this order????????? Then, argued over how much I owed her -- she told me the total was $4.27 -- I told her it was not, it was $4.24 (7% sales tax). By the time she corrected the order and handed the 4 frosties in a carrier, I drove off without receiving my change from the $20 bill I gave her. This was not the first time this had happened -- it has happened more times than I care to recollect -- too many.

I hardly ever complain, but this was the frosting on the cake. I was upset when I returned to the store and that is why I asked for the Manager. The fact that the staff have not been adequately trained is the responsibility of the Manager and that is why I asked to speak to the Manager. The Manger refused to speak to me and sent her staff person "Javier" to handle the situation. I have never been so insulted in my entire life. I will never visit another Wendy's franchise again.

I loved Dave Thomas and I admired his business philosophy -- offer good food for a fair price, franchises were all meticulously maintained, staff were well trained and welcomed customers and bringing awareness to the Dave Thomas Foundation for adopted children, were just a few to mention. I loved and admired him as a young girl and admired his courage when he responded to his customers in the 70's by introducing the Value Menu so that customers could afford to eat out, even during an economy decline. I'm ashamed of what the Wendys Corporation has become. It no longer stands apart from the others.

If anyone is listening, you need to visit some of these franchises under cover so that you can really see how these franchises have declined. You would be embarrassed and ashamed to see what's really happening out there.

Dave Thomas - I always admired you growing up, you were so passionate about the business empire you built. It's a travesty to see how others have destroyed it and taken it from you. I pray you are resting in peace.

Donna Ayotte
2009 E. Del Webb Blvd.
Sun City Center, FL 33573
Telephone: 813-944-7258

It has been a very long time since I had last been to Wendys. My 4 year old said she was hungry and so was I, so we jumped in the car and went a mile down the road from where we live and decided to go to Wendys since I have been seeing the new commercials on your new chicken sandwiches as well I remember a little while ago you changed your fries.

We got up to the window to place our order and I first ordered a kids meal nugget at which point a very rude sounding girl asked, was that all? I then nicely asked her if that meal comes with a drink? she said in an even ruder tone YES PEPSI Products! I then got short with her and said thats all you have is just soda? and then very cocky sounding began to tell me the other choices.

The Girl clearly had other things on her mind then work that day and she had no problem letting it show. I then ordered my meal and proceded to the window to pay. The 2nd girl I assume she would be called the expiditor handed me the food with this angrey look on her face and not even a pleasent "thank you". Once we parked to eat our food we were greeted with the nice tast of cold soggy fries.

My chicken sandwich that I was so looking forward trying was put together awfull and it as well turned out to be cold and dry. Angry I got out of my car and threw both meals in the trash, we then drove out of the parking lot to your competitor across the street Mc Donalds. I normaly would not take this time but I feel someone who has more of a stake in the establishment would care to know.

The location was Putnam CT. the recipt says 2012-12-30 at 03:09:57 PM My recipt # was 18807463. the end of the number seems to be smugged away.