Whirlpool Complaints Continued... (Page 4)

We purchased a Whirlpool electric range Model GFE461LVQ60 in May of 2012. We had purchased a 2nd home and were having it renovated in anticipation of selling our 1st home. We did sell the 1st home in Oct. 2013 and moved Oct. 20th, 2013. Two days later I had extensive surgery that left my leg in a cast for 6 months. Needless to say, I didn’t do much cooking. Fast forward to December 25, 2014 (Christmas morning with seven guests arriving in five hours), I turned on the oven at 8:00 am to cook a turkey, the oven began to heat up and then quit. When the repairman came out a few days later he said that the control board was shot and it would be approximately $400.00 to replace it, (two weeks to get the part) about the same as a new range. We try to purchase American made product’s, so far, two out of the five products we purchased that were made by your company have had problems within a year’s time. We have had to purchase a brand new range as a result of the poor workmanship and even worse quality control. We feel that at a minimum, you should reimburse partial payment of either the new or old range. Your product should last more than the year we were able to utilize it.

After 7 engineer visits to fix the Control Panel on my cooker, I finally gave up. The last visit, the engineer got the oven to pre-heat, to which, we both thought it was finally working. It wasn’t. After pre-heating, the oven cooked for 30 minutes then stopped. I had to re-set the oven and stay within hearing distance to keep re-setting it. The insurance I had said they would replace if couldn’t fix it, the engineer kept saying it could be fixed when I know it couldn’t, because each time the engineer left, the cooker started playing up again. Seven visits was a complete joke. I have today cancelled the policy and would not purchase a Domestic and General policy with Whirlpool again because of their very poor failure satisfy the customer.

I purchased a Whirlpool front loader Duet washer and dryer at Sears around 10/2011. My Dryer model # WED94HEXW starting making a loud thumping noise yesterday and not taken out the extended warranty I called a repuable repair company that contracts with Whirlpools warranty Dept and is Whirlpool certified. The repair man was shocked to have to tell me that after 17 years of servicing Whirpool Dryers he had never seen a dryer of any brand with a seperating tub starting to slowly crack down the middle along with both felt tubs also needing to be replaced. He stated that it’s just impossible 13 months old it had to be a factory defect. Not to mention the dryer is in perfect condition and is only used maybe 2 x per week. The cost of the repair is almost the same as buying a new dryer. I called Whirpool and got no customer support. I would have no problem had the repair been something standard. The customer serives manager at Whirlpool even told me he had only heard of one other case like mine but could not do anything to help me.
I can not afford to buy another dryer is there any other help I can seek out. I will never buy another item from Sears . Had Sears appliance department even made an effort to help me purchase the set let alone the warranty I would not be up against a wall. I would call Whirlpools CEO if I could locate
his number.Do I have any legal leg to stand on.

We bought a Whirlpool side by side refrigerator to the tune of $1200. We were offered an extended warranty but declined to pay the additional $400. 15 months later it won’t keep anything frozen and the refrigerator section is barely cool. We called our local repairman. The first thing he asked after his inspection was if we bought the extended warranty. He went on to say he has had many calls on less than 2 year old Whirlpool refrigerators and they stopped warranty on the “sealed system ” at 12 months a few years back. Sealed systems used to extend to 5 years but not any more. It’s going to be between $500 and $700 to repair. We called whirlpool and they claim no issues with their units and basically said we were stupid for not buying the extended warranty and refuse any coverage even though this is only 2 months past warranty and basically the refrigerator is junk. Why shouldn’t a refrigerator last longer than 14 months and if properly built why should I feel the need to buy their over priced extended warranty? In talking with friends since we have found many people who have had the same experience with their Whirlpool refrigerators.

I bought a Whirlpool washing machine from Comet in March this year. It has developed a problem which can only be describes as the noise of a cement mixer full of bricks. Only when I rang Whirlpool to get it looked at, I found out that Whirlpool had sold the repair agreement to Comet. They were supposed to be repairing it this morning, but rang to say their engineer had gone sick and next week was the only earliest repair day. It is important to know that when buying anything big who will repair it if it goes wrong. Who knows how many sub contractors could get in the chain. Whirlpool should never have been allowed to sell service contracts like this. BEWARE

Buying the extended warranty from Home Depot on my Amana (Whirlpool) washing machine was a complete waste of money. I put in my first service call, got an appointment for TWO WEEKS later (imagine 2 weeks worth of laundry piling up) on a Saturday between 8am and noon. Needless to say, I waited until 1:30pm and NO ONE showed up. I called the company and they said they have no way of contacting the technicians and that “if I had nothing to do, I could maybe wait longer”. The following Monday I was called by Whirlpool to make sure someone really didn’t show up.

I confirmed and THEN they told me (for the first time) that their technicians don’t even work on Saturdays so they had no idea how I got that appointment in the first place! They couldn’t do anything but book me a weekday appointment TWO WEEKS from now, (which will be almost 5 weeks since I called them in the first place). So now, I have to take a half day off of work, use vacation time, and pray that someone shows up. They did absolutely NOTHING for me except tell me (in tandem, on a conference call with Whirlpool and some other person) that they couldn’t narrow down my 4 hour window and I should be grateful as some companies don’t give such narrow windows and I could be waiting all day.

I’d rather have saved the money I paid for the extended warranty and called a private company to repair my machine. At least they would have respect for a paying customer with no wash machine for over a month.