Contact Whirlpool Corporate

I had purchased a water softener and it had a catastrophic failure and blew filter resin bead into all of my plumbing destroying all my faucets and appliances costing me thousand of dollars in repairs.. whirlpool will not contact me

Bought dishwasher May 1st 2021 June 4th 2021 it broke & its been 2 weeks still waiting on part yesterday waited on hold 40 mins & spoke to 3 different departments to be told it'll be there by the end of day-it wasnt here by end of day -called this morning & was told it'll be here by tomorrow & have i called fedex because whirlpool did their part & sent it.

They really are not interested in customer care! If they were, they would improve their on- line services, e-mail services , their phones systems and hire more people.
I was to exchange my defective microwave for a replacement. I called to check on the expected arrival date . It took me hours before anyone picked up. It took more time for the correct department to pick up. I was told that my dealer had the unit and to call them. When I called, I found that they were not told that my item was coming but it was on the invoice but not on the truck. I was told by the store manager to call them back .

I spent at least 5-6 hours the next day waiting for someone to pick up or transfer me. There phone system is a joke and their so -called 24/7 online service is in no way applicable for needs such as mine. Their on line chat is a very dumb computer. My time was wasted. The few people that I talked to could not help me. They were just there to answer the phone and pass me on to another long wait. The "Customer Care Center" is only open from 10:00AM to 5:00PM. The e-mail that I managed to send the first day was never answered. When you call corporate headquarters, you just get funneled back to the same phone system where no one answers.

Issue: Refrigerator filter change indicator is faulty or there is some other problem. I am getting filter change notice in just 2 months of new filter installations.

Issue description:
Refrigerator was purchased on 11/14/2020 and since then I have already gotten 2 replace filter messages. First filter change notice came in the 3rd week of Jan. And after that I installed another Everydrop filter, by 4th week of Jan and now by end of March, I again got Filter change indicator.
Timeline:
Refrigerator installation : Nov 15th, 2020
First Filter change: Jan 21, 2121
Second Filter Change: Mar 28, 2021
This is a faulty behavior and I need Whirlpool to address it. If filters go bad in just 2 months like this then I have made a very bad decision as it will be so expensive for me to maintain this refrigerator. I had a Samsung refrigerator before this for 10 years and I never had to change filter before 6 months period. Our water consumption has not increased or decreased since we bought this refrigerator.
Whirlpool website also says that typically filter needs to be changed only 6 months or so.
https://www.whirlpool.com/blog/kitchen/how-to-replace-refrigerator-water...

Whirlpool sent a technician. that technician didn't even open the refrigerator ..he just saw the filter change light and said that there is nothing wrong. then he mentioned that filter indicator turns after every so count of pressing of water dispenser. When I asked how many counts , of course, he didn't have answer. Neither do the whirlpool customer care has that answer.

I certainly made a bad choice of buying Whirlpool. I will be spending $270+ every year on filter change on this filter ( $45/filter)....compared that Samsung I would have spent $270 on filters for 4 years ( $35/filter).

Stay away from Whirlpool

Please!!! Try to call the number provided for Whirlpool. Try 866-698-2538(initial wait time is 80 minutes) after a period of time (the first time I noticed I had been on hold 30 minutes) the wait time announcements indicates a longer wait time than the previous announcement. I went from 22 minutes to 33 minutes wait time. You can also try 800-442-9991. Same service. You can try 269-923-500. That is the switch board. She will tell you she can't transfer you to anyone in the corporate office. She can't transfer you to a supervisor because she will get in trouble. She told me she doesn't personally have a supervisor she could transfer me to. 877-258-0808......
Over the course of the last week, I have sent emails, tried live chat, phone calls. All in attempt to cancel a $52.99 order placed on whirlpool.com.

Please tell me why, with all the competition out there, ANYONE should tolerate this type of customer service!

I have never experienced such terrible customer service as I experienced on 6/8/2019. On June 22, I made a 5,970.01 purchase for an appliance package. I was given a delivery date on July 10th since they have to wait for the range that was not available. Ok no problem, I purchased a new home and had a move in date of June 28th, so I could week a week or so for my new appliances. On Monday, July 8th, 2 days before delivery, I get a call that the range I purchased is not available for 7-8 weeks. I asked why if I ordered it 3 weeks ago, how can it not be available, and the lady said the warehouse just does not have it. Ok fine. I was given options for a different range, none that I liked, but was told even with the new range it would not be in for 4 weeks. Excuse me? So not only do I not get the range I paid for, but the one you are telling me I could get is also going to be delayed. Not ok. I asked for a supervisor and was transferred. The lady I spoke to apologized and said it was out of their control. She then proceeded to let me know that my other appliances will also not get delivered because they can only deliver the whole package not parts of it. WHAT? I was in utter shock hearing that I will not have ANY of my appliances because the range is not available. She mentioned the only thing that can be done to get my appliances was to cancel the range and then go re-buy it. I asked what the cut-off time was for make that decision and she said 11:30 (it was 10:45 and I got the call at 10:30am). So, with the limited amount of time I had, I asked for a number to reach her back at. She gave me a number to call. When I called it, it went to some service center which then took me to different options NONE which got me in contact with someone knowing I had a critical time frame to work with. I called the original number, spoke with a representative again, I mentioned what was going on and he told me to hold. When he came back on (about 10 minutes later) he mentioned he had cancelled the range and my other appliances will get delivered. I never gave my approval to do that, but ok fine, I need my appliances as I have a child and fiancé I need to make sure have food. I then asked him since I now need to go out of my way (mind you I was at work and had to take over 4 hours to deals with this) to get a new range, will I get some sort of compensation or discount for the complete lack of remorse for the experience, stress and inconvenience I was being put through. He mentioned he was going to call GE and let me know, to please hold. 1 minute later, call hangs up. I call again, this time a different person picks up, I again share the whole store and she tells me to hold. The representative then comes back online and tell me that they cannot give me a discount or credit because I am still getting my appliances on time so it’s not really an inconvenience?! ARE YOU KIDDING ME? I was told the only way I can get my appliances was to cancel the range and now she's telling me because I cancelled it and did not wait I was not eligible for any type of credit. She told me to check with Home Depot to see what they can do. So I drive to home depot (20 minutes away from work) I speak to a representative there and she tells me unfortunately this happens and they cannot give me any credits or discounts. WOW. So here I am, spending almost 6k on appliances from what I used to believed was a trusted and reliable company (both Home Depot and Whirlpool) and I get treated like I am just an inconvenience to them. Unbelievable. I have never felt less appreciated by a company who holds such a high name in customer services and their appliances. I honestly just wanted to cancel my whole order and purchase from Best Buy but I needed my appliances. However, Best Buy did have the range I wanted and is able to deliver by July 10th. So I spent the extra $175 for the range to get it from them.
In all my time purchasing electronics and appliances this was by far the WORST experience I have ever had. I will very likely never recommend purchasing from Home Depot or Whirlpool as this experience has been one that I still cannot fathom. I will gladly take my next major purchase to a retailer who will be more willing to appreciate the investment the customer is making with them.

I purchased a whirlpool refrigerator 7 months ago at Homedepot and it already has rust on both doors and not cooling correctly, We were told by Homedepot that it should still be under the manufacture warranty. After being on the phone for over 1 hour, being pass around from different numbers because no one wanted to take the responsibility nor the time to help. The refrigerator has rust on both the doors & we were told by Whirlpool that this is not cover because it is a cosmetic issue "what does that even mean"??? This refrigerator was purchased first of all because we trusted Whirlpool brand and second we were not told by anyone at the time of purchase that this might happened. so now we have to re-paint a refrigerator because is cosmetic? On top of everything we purchased a 5 yr warranty that we can't use for this problem at all. This is not acceptable. If this is an issue of these products, than they should say so and allow the to make the decision to purchase it. After today if I was able to I would give Whirlpool on a scale of 1-5 a "0" for customer assistant and experience.

We got a new Wall Oven (WHIRLPOOL) in June of 2018.
On Oct 27th 2018 (Remember this date) the heating illiment went out, both top and bottom.
We have America Home Shield, they said to call Whirlpool because it was still under Warranty. We call Whirlpool, and they said it was the problem of the appliance companyTech, who put it in. Nov. 9, 2018
We called AHS again, they sent a different Appliance company that said it was an electric issue.Nov. 20, 2018
AHS sent an electrician out and he said there is no electric problems Nov. 27th 2018
Called AHS again, they sent out a new Appliance company, they said it was the circuit board, and ordered a new board. This company would not order a new board because they claim it was still under warranty. no one called us to explain this. Dec 13th 2018
After a total of 14 calls to AHS we finally got a person that felt sympathetic to our needs and called the Appliance company to go ahead and purchase the Board. Jan. 17th 2019.
The Board arrived Monday Feb. 18th 2019, they came out and installed it and it still didn't heat?????
Now they said it probably is the Wall Oven or an electical problem.
The elctricain is coming out again for the fourth time this Saturday, per AHS. Please pray for us!!!
I really don't know who'S to blame???
Ron

Our whirlpool frigarator is a little over a year old. We have had three different times repairing our ice maker. The Ice maker is broken again that makes 4. Would like a new frigerator or money back so we can purchase another frigarator.

I don’t think it is repairmens fault, faulty equipment.

Thank you

terrible customer service . can't scedule an apt. customer service non existent. service companyy was awful.

My husband passed away Dec.19 and this is the first time I have been on the computer.I saw you reply to my review."Had compactor little over 2 years all of sudden on off switch won't work Since my husband has been in hospital a great part of the time since Jan. and I stay with him.I feel like I bought TRASH." At this time I don't know the date of purchase nor extended insurance,but we bought it at Lowe's in Marion,Indiana. Model # GC900QPPB6 Serial#U73201422 Class F1

If available as a choice to check off . I would have given Whirlpool a negative 100 star rating!!!!!!! To make a very long story short. My family has spent well over $30,000 over the years on Whirlpool products and have purchased every single extended warranty ever offered to us over those years. And we have purchased nothing but the top of the line Cabrio model washer & dryer matching sets . We now own a Cabrio Gas dryer that the face of the control panel has DELAMINATED away from the console = a clear MANUFACTURERES failure / defect. ( BUT ) after speaking with the dealer we purchased the set from and the two extended warranties from they tell us that they reached out to Whirlpool and they ( WHIRLPOOL ) advised them that there will be " NO CONCESSIONS " whatsoever to replace this delaminated front control screen cover. It works great electrically and mechanically. And nobody has ever had this problem before ( IN ANY RECORDS ) So they are trying to charge us to replace the complete electrical part of the unit containing all the wire harnesses and then we will need to pay for a service call. As they supposedly do not carry just that front printed laminated screen cover that is affixed over the push buttons. We will never spend another penny on anymore Whirpool products. As it is now a matter of principle not the money. And this is DESPITE THEM ALL KNOWING MY WIFE HAS BEEN FIGHTING WITH METASTSTIC BREAST CANCER that she was misdiagnosed for in 2016. Bottom line = Whirlpool clearly only cares about their BOTTOM LINE OF $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ They would be closed if it were not for we the customer.....

junky way your whirlpool is made , service rep was in lowes store ( pine island , ft. myers ) talked to her & she could care les about product quality !
product is 21.4 side by side === do you care ????????? fred Matthews 239 652 0752 +++++++

I have a WHIRLPOOL refrigerartor {still under warranty] and have been waiting over a month to have it fixed.

I bought a washing machine in June 2015 in Jamaica. Over time, the machine has jumped to a cycle that was not programmed. However in February 2018, the machine refused to complete cycles. A month or two after I reported it to the dealer who eventually came and promised to return. After much effort they returned in May or June 2018 and promised to return with the parts. They eventually sent me a pro forma invoice in October 2018.

I have known Whirlpool as a quality band and hence when I was replacing my Maytag, after 10 years, I decided to try a Whirlpool machine. However, I am very disappointed and feel ripped off.

I am requesting that you either replace the machine or stand the cost of the replacement part.

Grateful for a favorable response. The details are as follows
Model #2MWTW1715CWO
SERIAL #HL52653680
MANUFACTURED IN MEXICO

REGARDS.

I bought my parents what I thought was a 2018 whirlpool refrigerator it was made in 2016. We have had three repairs done on it and there is no trust in the appliance. The freezer is not getting cold or the newest problem is it leaks into the refrigerator and no one can stop it. I want it replaced.

Whirlpool Complaint department
7/25/18
Model Number WRF555SDFZ
Serial Number W10806896A

I have tried to call your customer service for help with the following issues
Doors not even when closed
Light in freezer does not work
Unable to remove plastic covering the stainless steel
Please send R C appliance repair to fix this.
I called yesterday and having to put up with your automatic answering machine for several minutes (which by the way is the worst one I have ever experienced) I was connected with a person apparently from another country as I could barley understand I asked for an American or a supervisor and was told no one was there I hung up.
My wife tried again today and all she could get was adds for a contest and then advertisements for junk we don’t want or need. She was unable to reach a LIVE person and after wasting 20 minutes you’re your automatic answering machine (which by the way is the worst one I have ever experienced) she gave up.
If this is the way we can expect to be treated in the future I would like to return the refrigerator for credit to Home Depot.

Thank You

Brian J OConnell
Boconn4404@aol.com
954-646-1855

I bought a Wirlpool,, 40 gallon Electric hot water heater. about a year ago. Now,,the "Sacrificial anode rod" is already bad. My water Smells like rotten eggs. and i went to change it. Its on there so tight,that i used a 3 foot cheater bar. it would NOT budge. I spent over a hour,and a half on it. It ended up striping the head off of the head on the bolt. IM VERY UPSET OVER THIS!!!!

My concern is with my range glass cook top. Whirlpool Range, Model WFE540HOEBO, Ser. No. R606212016. The finish on the glass cooktop is degrading. There is a progressive discoloration or clouding inside the glass, or of a coating on the underside of the glass. It is hard to distinguish this in a photo, so I'm unable to send you a photo. A service technician looked at the range top and said, "It is an appearance issue that does not affect the function of the cooktop, and is not covered by warranty). Why is Whirlpool not backing this product? To call this problem "an appearance issue" and therefor not covered, is not accurate as it is a material breakdown of the glass cook top itself. I researched and found previous complaints about this same issue. Please, some action on a resolution to this problem. Would you please review my warranty claim you have on file and repair or replace my range glass cook top? A premature breakdown of any and all the appliance components should be covered by warranty as that is what makes a reputable company, and what consumers expect. Thank You.

Dear Team

I purchased whirlpool washing machine on 29th October2017 from Vijay Sales Ramphal Chowk New delhi. But from the very first day we are facing the bad washing problem.

Problem Occured

1. Bad Washing even we are using Surf Excel, Ariel those are the best powder in India.
2. The machine taking soak time after every 1 or 2 minutes approx and take 5 minutes.
3. Drain the water without clear wash
4. Water level not selected manually.
5. Spin very slowly no result on washing clothes.
6. Dirt remain Same.
7. Engineer giving excuses, and send the problem resolve query on mail. Pic attached.
8. I am trying to attach the file but your portal not attaching the files.

compalint

1.complaint Job sheet no 1135 by Disha Enterprises writtern complaint on it by me.
2. job sheet no 6037 for Purchasing.
3. Washing Machine Sr. No.INF173921737. Bar code 3123801173921737.

Please do the needful my wife is still washing by hand and complaining daily for the washing machine that this is the worst washing machine experience with us.

Regards
Mahinder Singh
Mob: 9350057980

We bought several appliances, fridge leaked. And ruined floor .talked to someone and sent pictures and two estimates like they said, haven't. heard anything since, won't return our calls.

I bought a brand new Maytag washer from Home Depot. It was defective when it was delivered. I was told I had to call Whirlpool to come out for a service call. Water is leaking from the washer. I've called several times to have it repaired. The last time the service tech came out he put black clay over the hold which did not fix the problem. I called to ask to have the washer replace but they refuse, they will only send out a repair tech to fix the problem. I don't think putting clay over a hold is acceptable. Especially when I paid for a brand new washer.

Customer service is awful! I was on hold for over 35mins, only to be told that the service techs do not work weekends or late evenings and I can't not ask for a specific time for them to come out. I have already taken 2 days off of work to have this washer fix. I can not continue to take off from work for them to keep putting clay over a hold! If the part/parts are not going to be replaced I demand to have a new washer!! This is absolutely unacceptable.

I will never purchase another Whirlpool appliance ever again if we do not get this resolve. I have already complained to Home Depot and I will continue to complain until something is done.

I have a whirlpool refrigerator delivered in September 2016, still under warranty. It broke 3 weeks ago. A replacement part was finally located today, Wednesday, but will not be shipped out to me until Monday next week. I'm sure you are aware of overnight FedEx shipping option, which you should use to take care of your customer issue. I was told that's not possible. I am just appalled that you would not do it, likely to save few dollars. I have been running an aerospace corporation for years, so I know that parts brake. That's not an issue. The issue is the lack of customer focus you are demonstrating. That's what distinguishes a good from a bad company. And, from what I have experienced so far, Whirlpool is now very bad.
I will never buy another product from you.
Regards,
John Celli

My parents purchased the set of SideKicks Freezer/Refrigerator during a remodel of their kitchen in January 2015, by July 2015, the rear of the unit froze up and quit working. When my parents called the store where the unit was purchased, they suggested that my mother defrost the coils with a hair dryer. Since the July 2015, the same freeze up issue has occurred every one to two months. As of November 2016, the "defrost with a hair dryer" trick no longer works. The unit does not cool and a recent online search of reviews for Whirlpool SideKicks indicates this has been a common problem and may be the result of a Freon leak in the unit.

I have had Whirlpool appliances my entire adult life. On September 26, 2016, my Cabrio washing machine that was 8 years old stopped spinning. I contacted Whirlpool.com for repair. I bought an extended service contract for a full year that would cover the washing machine. I was scheduled for a technician to come to my house. He arrived on September 28, 2016 and informed me it would take over $800.00 to repair the washer and they recommended not repairing it.

But, the extended coverage warranty would call me with a definite decision and explain my options. On October 3, 2016, I received a call and was told that I would receive a full refund for the cost I had paid for the warranty, $352.83. I had paid for the contract with a Visa thinking when there's a refund, it typically will take up to 14 days. On October 26, 2016, I called whirlpool.com and asked why my Visa had not been refunded, I was told it takes a full 30 days and that on November 3, 2016, I should receive the refund and if not, to contact them again. On November 4, 2016, I called again because there was not a refund on my account.

Customer service told me they "processed" a refund on November 3, 2016 and it would not be applied to my Visa until November 10,2016. Once more, I was directed to call back on that date if I haven't received the refund. When I asked for their physical address, i was initially told that she didn't know and put my call on hold once more. When she came back to the phone, she gave me a physical address and asked why did I want it. I told her I intend to write a letter of complaint regarding all of this.

I had to ask for my certificate number because I never received any information regarding this so called warranty via email nor via USPS as they had initially told me. This place is a total rip off and I have a feeling there will never be a refund. I question now if the service technician even knew what he was talking about.

I bought a Whirlpool Duet 2 years ago and It was fixed once a year ago and is broke down again. This time a need a part that is on backorder and they cannot tell me how long it will be on backorder. Am suppose to be without a washer until your company decides to get the parts made? I have never seen such bad customer service in my whole life. The part I need is W10604640 for model number WFW948EXR2. At this point I will never buy a whirlpool appliance again. My house if full of all whirlpool what a terrible decision I made.

I purchased five whirlpool appliances last year and have had nothing but trouble with 4 of the 5 appliances. The oven was replaced within 3 months, the dishwasher door has broke twice and now the four door refrigerator, which has been repaired three times now, has broken down once again, and the service department here in Florida doesn't feel that while the freezer is not working right, it's not any kind of emergency. Do not ever buy a whirlpool appliance again, they are horrible.

I ordered a Whirlpool wall oven from abt.com on 9/5/16, and it was delivered quickly on 9/9/16. We removed my old oven the morning of the delivery in anticipation of installing the new one that afternoon. As we read the installation instructions, we got to Page 6 "Prepare Built-In Oven" and Item #6 which states: "Verify foam strip is attached to the back of the control panel as shown in the following picture below. If the foam strip is not present, please reference the 'Assistance or Service' section of the Use and Care Guide or contact the dealer from whom you purchased your built-in oven to order Part Number W10489273." Well, there was no foam strip on the back of the control panel, nor was there a Assistance or Service section in User Instructions.

The only phone number in the User Instructions was listed under Accessories, where you can order stainless steel cleaner or a broiler pan. But, I called it anyway. After waiting on the phone for a while, I decided to try calling abt.com instead to see if they could send me the part I needed, since installation instruction #6 said "or contact the dealer from whom you purchased your built-in oven". But of course, they didn't have it. Abt did give me a better phone number for Whirlpool.

I called and finally got through to inquire why I did not have a foam strip on the back of my control panel, and if I really needed it before installing my oven. Yes, I needed it, but the Customer Service rep could not explain why I didn't have it. She said she would have the part shipped to me via FedEx Ground, and that it would take 7-10 business days. When I said that 7-10 business days was totally unacceptable and I wanted it shipped overnight, I was told that they could not do that.

So now I have been without an oven for a full week, so I decided to call Whirlpool again this morning to check on my part and get a FedEx Tracking number. Customer Service reiterated that it would take 7-10 business days to receive it, but was able to get me the tracking number. When I went online to track it, I found that the part that I had ordered on Friday 9/9/16 was not shipped until Thursday 9/15/16. It is scheduled to be delivered on Tuesday 9/20/16. So it took Whirlpool 4 business days to even ship my part, and it will take FedEx 3 business days to deliver it to me. But when you think about it, the worst part is they must know that the foam strip is missing from a significant number of their ovens, or instruction #6 wouldn't be printed in the installation manual.

I have been a loyal Whirlpool customer since 1974 when I purchased my first Whirlpool appliance, but have never been so disappointed with any appliance manufacturer at the sloppy and incompetent way they have handled my problem. I will be looking at a different brand when replacing my next major appliance.

I purchased an oven with Serial Number R34912593 on November 29, 2013. When this appliance arrived at my home the back was damaged. When I called to have this item replaced as it was still new and not been used I was advised that a repairman would have to look at it first. The repair man came and replaced the whole back of the stove.

I have had the repairman to my home several times (3) since then as the handle on the oven door comes off without warning, making it impossible to use the oven. I enclose pictures. I called at approximately 3 p.m.on Friday August 26th to schedule an appointment and was advised someone would call to make this arrangement. I have yet to receive this call but expect it should come on Monday. That being said I am really tired of repairmen coming to my home and not fixing this problem.

Also the so called Aqua Lift Cleaning function doesn't exist as far as I am concerned. The water in the bottom of the oven does nothing to get rid of the dirt. The oven does not get hot enough to burn away the stains which make an oven unsightly. It has been my contention all along that the door or the stove be replaced. I will expect a reply from this e-mail within 5 business days or I will be contacting Consumer and Corporate Affairs.

Then we purchased another Maytag clothes dryer ( our first year warranty ends tomorrow the 20th.) and after nearly a year in service we concluded that the tearing and ripping of bath towels, wash cloths and assorted clothing was due to the dryer. We started watching the dryer closer and found that the dryer was indeed responsible. We went to the local Lowes store where we purchased the dryer and was told that they were not responsible for the damages; Whirlpool was. We contacted Whirlpool and they contacted a local repair service to determine what was wrong with the dryer.

During the first service call the repairman concluded that the basket and the seal on the drum were not functioning properly. He replace new ones and to no avail, the tearing and ripping continued. After the conclusion of the second service call, the repairman suggested that I contact Whirlpool. Since the warranty ends tomorrow, I decided to contact Whirlpool today. The lady I spoke with said the only thing Whirlpool could do was schedule another service call, that is unacceptable.

We bought a whirlpool dishwasher in July 2014. The heating elements failed in October 2015, just 3 months after the one year warranty. This is super disappointing. We called the custom service but they wouldn't do anything to help. We had to fix it on our own cost but this machine has been a nightmare since then. we replaced the heating element but it never was really fixed and kept bringing new problem such as mildews inside the dishwasher. Horrible and it is such a lemon. We bought a whirlpool range at the same time. The oven stopped working within a year--fortunately still within warranty.

We spent extra to get whirlpool products in our renovated kitchen because we trust its quality. But we are no longer sure about that as they kept bringing disappointment and trouble. Will shop other brands next time.

We remodeled our house, new kitchen, new laundry room. This included a whirlpool dishwasher, oven, washer and dryer, and fridge. The washer stinks, literally. I was told by Sears to use powder soap. No difference. We took it apart and cleaned. Better for awhile. Stinks. I can't wash rugs, it can't spin out the water. The oven's convection fan busted within the first couple of months. And now our dishwasher broke a plastic part on the pull out shelf, making it virtually useless. If I had to do it over again...1) not whirlpool. 2) make sure most of the parts are not plastic. 3) opt for top loader washer. 4) forget consumer reports and checking on Internet, really ask questions about the machines' features and weaknesses.

I purchased a Maytag Bravos washing machine in November 2015. The first problem was 2 months after I purchased the machine stopped working for whole day, it wouldn`t even start. So I called the store and they told me to contact Whirlpool Customer and I did, they advised me to unplug machine for few hours and retry which I did and magically it seemed to have fixed it self. Now again problem.....it started, added water then stopped, meanwhile for the last 2 days machine not working and I have soaked clothes sitting in machine.

I called customer service and was told that the Canadian Department was closed due to being Saturday and was also informed that would be closed Tuesday which is Independence Day, to which I replied that here in Canada we have Canada Day and Canadian Customer service shouldn`t be closed July 4th.......well apparently they are because our Canada Customer Service Office is not in Canada...well have to commend Whirlpool with such a reasonable and logical approach for us Canadian whom by the way at a high Canadian price, in our Canadian stores, with our Canadian money, purchase your products.....maybe you need to rethink this arrangement and supply Customer Service for your Canadian Customers.

Also, in my experience of purchasing appliances that you should not have any problems or issues with any BRAND NEW APPLIANCES, especially within a few months.....seriously there is no justification or reason for it other than your products are low quality appliances done at low standards and obviously are just as reliable as your Customer Service.....I`ve purchased in the past many Kenmore Appliances and never was there any issues while these were BRAND NEW and years (and I mean at least 5-6 years later) if there was a SMALL issue, I definitely had reliable Customer Service and technician within 24 hrs in my home servicing my issue.....Well this is the first time I purchased from Maytag and I am not impressed and even less satisfied!!!

"The serviceman sitting on the floor in your add guaranteeing your appliance and service...wonder where he is!!" Start standing behind your products, your customer service and YOUR CUSTOMERS who have given their hard earned money to get your products that you as a company through advertising.

We bought ALL new Whirlpool appliances in November 2015, Refrigerator, Stove, Dishwasher, and Microwave. After having these for a few months our refrig stopped making ice, repair guy came and found the piece that was no longer working. The very next week, my microwave started "arching" is what they said, but when I called they had me put some water in the microwave to see if there was further damage, since it didn't arch with the water they decided it didn't need to be repaired even though the arching left a black mark on the side of my microwave.

Now remember these are all BRAND NEW appliances bought from Home Depot. From the time we bought these appliances, my dishwasher has not wash my dishes very well, it leaves all this gritty stuff all over my dishes especially my glasses. So I have the repair guy come again. Now Monday of this week, I noticed that the light on the stove that tells you when you still have your stove on was staying lit up. So I turn on all the buttons and made sure they were turned off and they were. However my light still continues to stay on, another trip for the repair guy but not for a whole week.

And if all this was not bad enough, I tried to get ice this morning and the ice maker is not making ice anymore AGAIN! When we bought all new appliances, we really thought we were buying an upgrade since all the appliances were quite expensive, however not 1, not 2, not 3, BUT ALL 4 appliances have required to have the repair guy come and he will still have to come again next week to repair the refrigerator and the stove. My husband has taken off work to work with these repair guys. This is getting crazy and I am about to throw them outside!

I have A whirlpool washing machine. I am 68 years old and have never had a washing machine that I hated so much. It will not get my clothes clean! It will not even feel up with water good! Never have I ever dealt with something this bad. I am so angry. I have always thought you all stood behind your products, but I have been reading lots of bad reviews! Maybe better business bureau would like to here reviews!

I have had my refrigerator for almost 5 years now and have had nothing but trouble with it Now i can't even put a filter in the fridge because there seems to be a blockage of some kind. have always had a problem putting in a new filter and now have to go without a filter because i can't get another into the slot at the bottom of the fridge even with the strong help of others. Other than that the fridge has been OK but would definitely think twice before getting another Whirlpool.

Our refrigerator just stopped running. Not even 4 yrs old yet . (our 2nd one) Plus it had to be fixed after about a year. Whirlpool said they could give a discount but we had to order new fridge from Whirlpool. said would be delivered 4/5/16. That's a 2 week wait. So we haven't had a refrigerator for 2 weeks. They called last week & said the refrigerator is on back order. No delivery date. We don't have a refrigerator, I am very unsatisfied with this company & the way they handle things. I don't understand why we can't go to a store & get one with same discount!. Very poor customer service! From reading the reviews I am not alone. I only wish I read before.

I have a Maytag Bravos XL..had it for less than a year and it became so loud that it sounded like a freight train. It has been broken now for over a month and I get one excuse after another. They have ordered well over $700 in parts for this washer and have not repaired it yet!!! I didn't pay that much for the washer!!!! Am so disappointed in this product and all I get from customer service and supervisors is "I'm sorry".

Top load washing machine bought 09/2014. Bought the 3 year warranty, machine barrel has a bad bearing and load as hell, called in for service,, the machine is a year old when the problem started. It took 10 days for a tech to come out who was recommend by the seller, Lowe's, the tech comes out and says," Ive never worked on this type of machine". He left and from that say, it took him 2 months to order the part and then claimed the machine repairable.

Bought an extended warranty, ,which is not refundable, so how does a brick and mortar company like Lowe's just have one appliance company for San Antonio, population over 2 mil and have a tech say I cant fix your 1 year old machine? I'm a risk assessment manager, and this is the worst kind of service I have ever seen or experienced, this is totally unacceptable! Lowe's is fitting it and your system doesn't even she the model number which is WTW8540BW1! I like how the customer gets washed under the table and the inconveniences fall on the customer! Your willing to sell a piece of shit and than charge extra to have piece of mind and still cant get the piece of shit fixed!

Being the unfortunate owner of a Whirlpool Dish Washer, I have now had 3 of these units in a space of 3 years with the same problem. The Soap Dispenser keeps failing. Whirlpool South Africa has the Standard reply, We are waiting for parts. This takes up to a year, Then they respond with, We do not make that model anymore.

We bought all new Whirlpool appliances for our kitchen in August 2014. We chose Whirlpool because it is American made and we bought our niece a gas range. Last week our gas range would not work. All the burners and broiler would work but not the oven. We had our lines moved to gas to be able to have a gas range. Today we had to have a service repair person come and he replaced the ignitor and with service call it was $133. Now I'm concerned since our refrigerator, range, dishwasher are all Whirlpool. Very disappointed in your product

My electric range Model # RB720DHIWW Serial # RF 264777R was purchased at Home Depot. The displayed GE model I agreed to was not in stock so an equal range (Hotpoint) was purchased instead and delivered on 10-5-15. I noticed that the drawer face is not the same as the GE brand in that the grip groove is not deep enough to allow for easy pull open especially if you have wet fingers. I'm requesting replacement of the drawer to same as the GE brand. I have submitted a sketch by postal mail to your office at 2000 N. M-63 Benton Harbor 49022 -2692 showing what I believe it should be changed to to avoid any other future complaints by other customers.

Purchased a stove model number AGR423BAW0 - SER # VE5379312 on 10-14-15 used it for the first time on 10-24-2015 noticed that pans placed on racks over burners slipped off and will fall to the floor. One of the most dangerous conditions I have ever seen or experienced. Whirlpool needs to fix this asap or they risk more customer complaints like mine!

We purchased a Whirlpool French Door Refrigerator Model # WRF989SDAW00 on 9/24/12. In June 2015 we saw that the freezer was not working. We called the repair man and they said it was the evaporator. It was not made right (ma made in China)The problem was all over the U. S. They said they had to take the fridge back to the shop for at least 3 weeks. After 7 weeks we got the fridge back on a Friday. Saturday we saw the freezer was not cold and on Monday we called the repair man again. They came again and said the wires to the evaporator came loose and had to take the fridge again.

We then received a call from the repair man that it was the compressor. The factory will cover the part but we had to pay for the labor. why all of a sudden does the compressor go after the fridge was worked on.We already have over $200.00 in this fridge. and can not afford much more. I believe this is a poor product and all repairs and labor should be covered. We are retired and live on a fixed income. Any help would be appreciated.

I bought a whirlpool stackable washer and dryer 22 months ago. Model number WFC7500VW/serial number CD31029976. The power control board broke on the washer 1 month ago, part number W10192966. Whirlpool has a national back order on this part. They can't tell me if the part will be available in 1 week or in 1 year.

So, should I trash a less than 2 year old, $1400.00 appliance or should I wait? No one at Whirlpool has any idea how long it takes to produce a power control board. Nor could they tell me how many have been backordered or how long this part has been backordered and no, they have no idea why there is a delay. No one at Whirlpool has any information about this.

Their loyal customers should sit back and wait or run out and buy a brand new Whirlpool washer to replace it. Interesting marketing strategy.

I don't even want to leave one star. We re did our kitched two years ago-bought the Whirlpool large cabinet depth refrigerator/freezer. It has gone out (won't cool) two times in two years. We have the extended warranty and it has been two weeks and NO call back yet. The cooktop sucked--never got hot enough to boil water. And the dishwasher got a small slow leak in the pump. Dripped water under the appliance and ruined our wood floor. Black mold.

Three lousy Whirlpool appliances. I will NEVER ever ever get another one. Really--can I leave no stars?

On 03-05-15, I purchased a refrigerator water filter from your Whirlpool store by phone. It was thru a promo code: SPECIAL. Security code 5121.Filter P/N 4396841. If I remember right, this is the 4th time I have ordered filters through this special promo. Never any problem before until this time. I called 03-13-15. Was told filter had been returned. No reason given. Checked your records. You had only my residence address. We have no home delivery, so all mail is addressed to a P.O. Box. which I gave to the lady that took my call. 03-30-15 still no filter. I asked the lady that took my call if both addresses were on the shipping label. She informed me she had no way of knowing what addresses were on the label. 04-06-15 called again. I was informed it took up to 10 working days for delivery. Today is 04-20-15 still no filter. I like these prices as I do change filters when the red light comes on. HOWEVER. If you feel that you can't handle this problem, can you at least give credit on my credit card. You have the number.

When we purchase six split and one window 1 ton ac, their dealer and also confirm that all installation charges is include in this billing rate, only if any futher pipe is require, you will provide only pipe,no other extra charges will be charge. Now after four days they are asking Rs.50/-extra per mtr charges, and first you pay then only we will install, and also extra gas charge @650/- p.kg.It means if 20 meter pipe extra fix in one ac , total six ac extra cost Rs.6000/- and Rs.7200/-already pay by us to dealer for installation. Total labour charges Rs.7200 + 6000 =13200 we should pay, in a day,what is this non sence. Is this your service man salary for a day is Rs.13200/- please look into this.

I purchased the Cabrio Whirlpool washer and dryer. Washer doesn't always wash - even leaves some things dry. Dryer does not dry - even after resetting for additional time. I even put it on Bulk Load - 70 minutes - for some thin items, then gave it 20 minutes more on Timed Dry. STILL NOT DRY. So I spread them out over things to dry. I just thought maybe I got a lemon until I read other complaints.

Please I had a Whirlpool set before and LOVED IT. This one I have read so many complaints about. WHIRLPOOL please don't let me down. PLEASE help me out here. Thank YOU!!!!!!! Rate Experience? 1 - 5... is 1 good or bad? 1 being bad - then one; 5 being bad then 5.

I have just purchased over $3000 worth of whirlpool appliances. I received $5.00 off for a broiler pan. I can't believe you don't have one in the oven. How cheap is that? Isn't a broiler pan part of any oven? Also the front of the bottom drawer is BLUE. Who wants a blue drawer. I hope this can be replaced with either black or stainless steel. I love my fridg and microwave dishwasher not installed yet I hope that is O.K. I hope this can be resolved. You don"t want an unhappy customer.