Contact Alamo Car Rental Corporate

I rented a car from Alamo/Enterprise on 30 April, 2019, RA# 547296431, Bill # 50035473772. I was involved in a two car accident on May 28, 2019.
I returned the Nissan Altima Vehicle # KC169643, License # Ca. 8GLJ648 to Alamo and notified the Agent that I been in a no-fault accident and he took a report # 257655 Express Incident Report and told me to report to a cashier window to pay for the rental with my debit card instead of charging my Visa Card.To this date, June 13th, there has not been any charges on my Bank of America Debit Card. Whatever the delay is, I must report this to my financial institution, just in case.
I do have a completed rental receipt from Alamo along with the incident report.
I don't live in the U.S. I am temporarily living abroad in the Philippines and would like to leave my email in case you have information that I need to know. EMAIL: jessedith@sbcglobal.net.There is a phone number I can provide that is talk/text only, 001 63 926-751-0776.
Please let me know if we you can provide me an update in this matter.

I received a notice there was damage to the car rented. Please include contact information for vendor that I can contact regarding the following information.
Claim number #14004122 / Date of Loss 02/14/2019 / Rental Agreement #450182398

Candace Liniger
#480-343-4375

I returned a rental today that I rented for seven days on I was stopped by Chicago police because license plate tag had expired after returning the vehicle today and telling young lady about this she told me it was no big deal I cannot believe I rent a car for seven days And for four of the seven days the vehicle tag was expired I am very disappointed in my experience with Alamo

Alamo Car Rental needs to change the wording that you ARE RESPONSIBLE FOR ANY CHARGES AND FINES INCLUDING TOLLS CONGESTION CHARGES SPEEDING TICKETS ETC
This is totally false information, spoke to the toll company, Alamo’s acount with the toll company overrides any payments made by the user !!!plus you cannot use your own etoll tag!
Charged admin fees plus the toll fees for 3 trips on the east link motorway even though I paid over the phone for the trips! AS YOU SUGGESTED. I AM RESPONSIBLE!!
My suggestion to change wording on information to pay tolls before you drive on a toll road & get charged by the car rental company was poo poof by Alamo!! It still won’t go through !
This is a scam to make money!

I travel the United States, rent vehicles and fly dozens of times a year, working in the Entertainment and News businesses. Looking to point out a VERY unprofessional employee, who had no name tag and would not give me her name. The employee, photo attached 2 minute video exists is to large to send in this format, was telling me that I was, "disrespecting" another person in another part, not an Alamo counter, and she was denying service to my sister and self. The other person's children were climbing and clawing at my baggage, I told them, "NO" and that the Mother could "discipline her children in front of me and would not judge her." I smiled and the Mother smiled back, I said, "tough day? I feel for you." The Mother smiled back at me, we went back to our business. The Alamo employee from then on went into a tirade of admonishing me, in a highly vocally harassing judgement not knowing the complete story. The Alamo employee went back and forth to a manager who she said was in back, the manager never showed face. I started recording video and shooting photos at a certain point in the issue, not from the beginning. The Alamo employee finally gave my sister the contract, saying she would not let me be an additional driver. July, 13, 2018 in the late afternoon. I went to another counter and just got another vehicle, as the money was not the issue and this was a personal trip for a dying family member.
What I need from Alamo is a apology and a discount for another rental in the future. Or just take the rental off my poor sister's, Jan Tomski's, account. I will follow up on this and not let it go until I get a response from the Alamo Rental Company. Thank you for your time. Pat Tomski

I rented a car from Alamo Car Rental at Bishop Airport in Flint, Michigan on June 21, 2018 (this is the third time - and last time) that I will use Alamo. and also prepaid a full tank of gas. The first two times I used Alamo, the service was OK. The last time was terrible.

I came to Michigan to help my sister, who is having some medical issues. I told her I would be there around 10:30 AM on June 21, 2018.

When my flight arrived, I walked to the Alamo desk to pick up my rental car, a mid-size sedan, which was reserved on line 4 days earlier. When I got to the desk and paid for the rental and a full tank of gas, I was told to take a seat and wait for the car. There were several other people also waiting for a car. Approximately 45 minutes later, a person behind the desk said they had a truck available if I wanted it. I said OK and got in the truck. As I drove around the parking lot, I realized that my sister would not be able to ride in the truck because of the height of the seats. While I was in the truck, I put my jacket (a beige pullover jacket) in the back seat and forgot it was there. I took the truck back to Alamo and told them it would not work. Shortly thereafter, the representative said they had a Nissan Rogue. I looked at it and decided it would work, so I rented the Rogue.

When I got to my sister's house, I realized I had left the jacket in the truck. I attempted to call Alamo to let someone know what happened. After calling 4 different phone numbers, I finally reached the Hertz desk at Bishop Airport.They then relayed the message to the Alamo desk that I had left my jacket in the truck and I wanted it back. I was told by the Alamo rep that they rented the truck and the person who rented it would not be back for 5 days although I was told that she knew my jacket (a beige colored pullover jacket) was in the back seat.

I asked what I should do about getting my jacket back. I was told that "it was my fault that I left the jacket in the truck"). She then told me to purchase a box with pre-paid postage and bring it to the Alamo desk when I returned the car. She said she would get the jacket from the truck, when the current customer returned the truck, and mail it to me. I went to the post office and purchased a mailing box with postage totaling $13.60, put my return address on the box and left it with a representative named Kayla (who was very helpful and professional).

Today is July 5, 2018. I have not gotten my jacket back, nor have I heard anything from anyone at Alamo. Obviously, I am very unhappy and dismayed at the lack of action on the part of Alamo. They are quick to take my money, however when I ask for my jacket to be returned after supplied the mailing box and prepaid postage, I am completely ignored and accused of the situation being my fault.

I am asking for the return of my jacket and some response from Alamo and an apology for saying this is my fault.

Regards

George Hurst

727-458-3906
ghurst1st@hotmail.com

On Mar 7, 2018, I contacted Alamo Car Rental concerning a charge for a toll already paid for from my California Fastrak road toll account. I was told to provided some proof of the transaction and the receipt can be emailed to Alamo. I emailed a receipt on March 7th reflecting my Fastrak account number and various debits on that account to include the date in question. On March 14, I inquired again about the status of my reimbursement for an already paid toll and I was told by Jason from Alamo that the matter was resolved and I would be reimbursed in days. Minutes after that telephone conversation, I received an email from Whitney from Alamo claiming the needed a more official Fastrak statement in PDF format. The statement in PDF format was sent on March 14th. My complaint is that I sent my initial receipt 7 days ago and there was no response or concern and after my second inquiry, I was told all was well and my reimbursement is expected in days and then Whitney from Alamo said there was a concern. Alamo can never be a rental car option if this is their level of professionalism which in this case lacked a prompt response and misinformation.

When I returned your auto in St Louis the driver that took us to the airport did two things which I thought was wrong: first he didn't help us with our luggage and secondly he drop everyone at the same spot so I was forced to walk to the other end of terminal for my airline. I don't know if the policy at St Louis International prevents drop off the customers at their individual airlines but your driver drove past my airline point and his way back to the car rental. Your Driver told us this is terminal 1 and named the airlines that service that terminal and that was all.

I made this confirmation Oct 8 for Oct 15. Very important to be in Daytona at 2 pm. I rent only from Alamo and when I got there the dumb lady working said we have no cars. Then 3 other people came in with the same problem. They had reservations too. These un-professionals that you have working need to be fired. I finally went to Enterprise and the girl said I will honor Alamo's price and I will find you a car. Within an hour lots of cars came in and she was on the phone calling other clients to tell them how much longer it will take someone to pick them up. Now she was a real professional. This office in Sunny Isles is bad. Fire all those idiots.

I recently had the displeasure of renting a car from Alamo. This was the first time I have ever rented a car and because of my experience, might be the last. I booked my car months in advance for my son’s senior trip to travel from Michigan to Florida. My confirmation number is 1804023863. Being nervous about renting for the first time I called Alamo numerous times to verify I would get a car. We were leaving on the 25th of March so the plan was to pick up the car the evening of the 24th at 7pm. I get to Alamo right on time and there were a lot of people in the facility. I was waited on by an older African American male. I do not want to call him gentlemen. I gave him my driver’s license and visa card. He told me he could not use my card because it was a bank card and not a credit card.

I told him we plan to pay cash. He said it did not matter I had to have a credit card! I explained that I had spoken with Alamo reps on at least 3 or 4 occasions and not one of them ever mentioned only one form of payment. I told him we did not use credit cards and what our trip was for and we were leaving in the morning. He was not only unsympathetic as to my predicament but proceeded to embarrass me beyond belief. He held my bank card up in the air in front of the entire lobby and pointed to where it says debit. He announced in front of all the customers "You see what it says here? It says debit! This is a bank card, not a credit card!!!" I was so embarrassed I started crying and asked what am I suppose to do? He pretty much dismissed me and proceeded to wait on the next person.

By this time, I left but was hysterical. I went into the parking lot to call Alamo 800 # and explained what was happening. The lady said she needed to speak with a supervisor. When she came back on the phone she said she could not help me and suggested I take A CAB. I went home and spoke with rep after rep, each telling me something different. One of the reps put me on hold saying she had to speak with a supervisor, after 20 minutes of holding I was disconnected! The next rep told me to find someone with a credit card and I could be listed as an additional driver and it would not be a difference in price. I managed to find someone and called back to make the arrangements only to be told it would cost more money. When all was said and done, it cost me an additional $185 because I figured if someone else was renting the car I better have insurance.

By the time I drove all the way back to the rental place it was 11pm. I was still so embarrassed at the inconvenience I had to cause my friend by going all the way down there with me! The girl at the desk informed me that when the rep changed my info he canceled my reservation and it was made for 11am the next day! At that point I thought I was going to go off the deep end! The girl at the desk at least was more friendly and cooperative that the insensitive man I was subjected to! She eventually straightened it out and we were back home with a car AT 12:15 IN THE MORNING! Given how your company operates and treats customers I will not hold my breath for a response but I have yet to be able to forget about what happened and the devastation and embarrassed I had to go through. I just felt if I sent this it would somehow make me feel better. Only time will tell.

I rented a car on 3/17/15 at tampa airport office for 14 days and I was charge 209.86 extra for Insurance which I have through my American Express it was late at night and she lied to me and would not listen to what I was telling her then when I realize I got rip off it was to late Now as I look at my final bill your company charge me for something I did not want or need Her name is Sonja in Tampa Fl. I go to Florida every year 2 weeks to a month if this your policy I do business some where else!