Contact Nutrisystem Corporate

Today I received an email letting me know that I was going to have another order automatically sent and billed to my credit card. I had not realized that I was on automatic billing. I do not have any money at this time and it will be 2 to 3 months before I can pay off enough to order again.
I went into my account on line and asked for delay but on it could only ask for 30 days. I called your 1-800 number and explained that I needed longer than 30 days. The woman I spoke with assured me that she could delay until July 15th,but because I had already done 30 days online, that she would have to wait until that request went through before she could go to July. She advised me to call back in 2-3 hours. This was around 3:30.
I called back around 6:15 and got a second woman. I tried to explain to this second woman what the first woman had told me. This second woman told me that she could not go beyond the 30 days already on my account. She went on to tell me that I was on the most expensive plan and that I should look at a different plan. I told her that this would not help me as I have no money at this time. She kept telling me that she did not have the authorization to delay until July. I then asked her if I could speak to her supervisor, since I could see that there was a definite conflict between what the two women had told me. She told be to stop talking over her. She told me that I was being rude and that she was going to have to hang up on me. I kept asking to talk to a supervisor. She finally told me that she would set the delay to July, but said that she was not responsible if this didn't work since she did not have the authorization to do this. I asked what her name was and asked to talk to her supervisor again. She hung up.
I am very upset that this woman would not just look into what the first woman documented. She was rude and condescending to me.
Please let me know what is correct, and if I can delay until July.
I actually really like your product and understand that I have to accept another shipment, which I won't be able to do until July.
Helen Thune

ur product and this experience has left a very bad taste in my mouth.

I just joined nutrisystem and I am sorry I did. There is no way to contact customer service. I waited on the phone for over an hour and finally gave up. I received an email asking if my issue was solved and I could not click on the link that says no. I checked with Get Human who sent me a code so that they would wait for a representative. There were three codes sent, none of which worked. It is a shame you do not have enough people to answer customers questions - any other company I have dealt with always had someone to talk to you. There are questions a customer would want to ask but no one to answer them. I do not know how you can run this company and still have customers. I do not want any more food sent to me. I certainly would not recommend this program to anyone.

On the diet and have accumulated too many snacks of the order so requested that snacks be withheld from the next shipment which was told Ia could not do. To me it seems as if Nutrisystem is just in the busy of making money on their clients and not interested in helping them with weight loss. Sorry I ever started the plan in the first place. Extremely poor customer service!

Ads are very misleading with 40% off, lose 13 lbs 7 inches lose belly bloat-no mention of cancellation fee of $125 if you don't order second month. Lost 3 lbs first week, next week nothing. Called to say didn't like program, food not that great and told I could get more food for $99. Still didn't lose anymore weight. The money back guarantee is a joke. The only thing I got out of this program was uncontrollable gas and stomach pain. Dinners were terrible looked like dog food. Within the 14 days was never offered option to get refund and when I finally cancelled the people didn't understand the word just kept trying to get me to buy another month (which I'm sure they have been trained to do) I think $400 to lose 3 lbs is very excessive and I'm sure I'll let all my friends and family know what a ripoff Nutrisystem is. Wish I had read the reviews before I ordered--there are a lot of unhappy customers but as long as you can keep sucking us in guess that's what is important to you. The rating should be minus 5 not plus.

Placed order with Nutrisystem and at end of order requested to change two items and representative changed all order to frozen with no shakes, protein bars as previous order. Expected 28 day frozen/ non frozen as previous month . Talked to rep. For 30 minutes asked to talk to manager and was disconnected or hung up on. Called back with no resolve. Very poor communication from rep. And no resolve or direction. Previous order sent with packing slip only. Could not access system. Talked to rep. And got small book in mail second week first time.

I did one month of nutrisystem, and just like the advertisement said, I lost the weight. I no longer needed the automatic shipments and my plan was to just order ala carte. I called to cancel and after waiting on the phone for exactly 24 minutes, I was disconnected. I finally got someone to answer, who proceeded to tell me that since I only used nutrasystem for one month, I had to pay a $125 dollar fine. Funny, no-one ever mentioned that when I signed up. I thought it was all about losing weight. I was penalized for losing the weight you claimed would happened. I am very disappointed in this mess. I was excited about losing weight and planned on telling my friends and co-workers how great the program is, but now all I can tell them is DON'T SIGN UP.

Vicki Wheeler

So, my sister called Nutrisystem customer service because she had a question on how the menu works. They did answer her question, however, they said they need to speak to an adult. They said they cant place an order from children. My sister said that their was an adult with her. After that, my sister handed me the phone and (the lady who was on the phone ) said "I was just talking to you on the phone." Which i explained it wasn't my sister anymore and ask if i was an adult.

Which by the way i'm her older sister and an adult. The lady on the phone started saying that she need to get the manager. Once again, the reason because they cant place orders from children. I hanged up and re-dial again. When they answer me again ( a new lady) ask me if that was my correct phone number which I said yes too. After that, I explained to the new lady saying what had happened and as to why they couldn't place my order. I told her that it wasn't my fault that my voice sounds like a kid.

There is no variety as well as no veggies or fruit. They have a great system of delivering the food to your door step which is nice, but there are no salads, veggies, or fruits. Veggies and fruits are what the person needs to lose weight! It also costs more to get more options. So to set up a basic plan you only get 4 choices of lunch, breakfast, dinner, and snack. If you want to upgrade your plan you get 4 more choices but that’s it. Weight watchers is better.

I found it very rude,disrespectful, and offensive. I told her that I wasn't going to order any more because they were disrespectful after I said I was an adult. It's pretty sad to hear that Nutrisystem's corporate line treats their customers this way. We didn't expected to be treated this way. I got mad and decided to not place an order because neither of the ladies believe I was an adult to place an order.