Contact Adobe Corporate

The customer support service is hopelessly incompetent. I had to cancel my subscription because of its inability to resolve complaint. My profile was updated by with a new email address. But when I downloaded acrobat dc, it tried to verify using an old email address. I asked support to help me delete the old email. But that was hopeless. Support keep advising me what to do but I explained that was not successful. No matter. Support was unresponsive.
This should be a relatively easy task but the reps seemed clueless probably because they are poorly trained. I had no recourse but to cancel my subscription.
The obvious question is if the email shown in the profile is the correct email for verification, why am I asked to verify with an email that I no have access and is not relevant to my profile.
Moreover, I had a secondary email and a phone number but these options were not available on the verification screen. Apparently screen share or telephone contact with technical support or elevation of my complaint are not ADOBE options. Dismal, just dismal!!

I Bought the MASTER COLLECTION a few YEARS ago for over $1800 and now that i have bought a new computer with MAC IOS Catalina it (ADOBE) is now not compatible with my new computer. So the geniuses at Adobe in Customer Service/ Support (CS) have recommended I DOWNGRADE my mac IOS to High Sierra so I can continue to use my software. HOW DUMB are they to suggest I downgrade my NEW MAC BOOK to facilitate an older dated software???

Any other company thats worth anything would offer a solution to compensate for this glitch and I say glitch because all software, whether it is an anti-virus or MS office has the option to be upgraded!!! However, Adobe has no way of upgrading this software but rather suggest I go backward in time with technology and efficiency by downgrading my IOS.....lol this company is a true joke!!! They outsource to the most incompetent of CS support reps.....clearly they are taking advantage of customers such as myself by making me purchase new software again and again that is not cheap and secondly they use boiler rooms to offer CS to save money and look good on their P&L's to shareholders.

They could simply have said Sir we apologize for this inconvenience we can offer Creative cloud to resolve the issue, its is $X we are unable to offer it to you for free to upgrade but we could offer at $Y Price (discounted significantly). These people have no consideration for the financial hardship people are being faced with during the COVID 19 Crisis......all they care about is selling their products over and over again with no care about the circumstances ....and they fail to realize they are at fault here to offer the support to hard working customers like myself that have spent literally thousands of dollars for their software that is obsolete!!!! And again they place the blame on us the consumer!!! What CS is that???? The most unprofessional and insensitive company i have ever come across!!!!!! Maybe if you buy their software in a few months it may become incompatible with your Operating system, since they don't seem to think ahead and have the option for upgrading!!! Visionless Company!!

Don't ever buy their Software.......I am going to try FOXIT PHANTOM PDF or NITRO PRO......they cant be any worse than ADOBE.....

Adobe is full of LOSERS!!!! Total Scumbags!!!!!

MAKE SURE YOU DO YOUR DUE DILIGENCE BEFORE GETTING ADOBE!!

I bought Creative Cloud as a teacher not realizing the price would go up annually to the full price after a couple of years, so my fault for not reading the small print. The new price is too expensive but if I cancel now I will be charged about 100 pounds to cancel early. So I wanted to cancel my annual plan immediately in case I forget to do so when the year is up. However Adobe tells me that it is not possible to get out of auto renewal. This means that they are hoping I will forget to cancel when my full year is up and automatically pay for another year!
I will be vigilant. I will cancel. I will cancel. I will cancel.
Honestly, adobe are a behaving like bunch of mafiosi. How can they keep their customers happy with this attitude?
Shame on you.

I’ve called and sent at least five times today and have never had my calls returned. I have also sent emails. Their customer service is the worst I’ve ever encountered.

Himanshu and Arpit each had me waiting for more than half hour during an online chat to repair LR problems

To whom it may concern,

My name is Seth Ryder, and I am a current senior at North Allegheny Senior High School. Additionally, I attend a trade school, A.W. Beattie Career Center, for Advertising Design. On a daily basis, we use numerous Adobe products for many tasks. Whether it is Illustrator for our Restaurant Design project, Photoshop for our Concert Posters, or Premiere to make a movie trailer, they are all in frequent use within our program. Accordingly, many students enjoy extending their learning and passion for graphic design, photography, and video editing outside of the classroom. This was simple and easy to do for the students under the license that Beattie holds to the products. We could simply log in to our Beattie accounts and work through their license while at home. However, recently with the license changes that Adobe has made we are no longer able to do such work using Beattie's license. Each student is now forced to buy their own license to the Adobe products if they wish to continue their aspirations of improving their skills and handiness with the programs. If a student wishes to only use one program while outside of the classroom, say, Illustrator, they must now pay $20.99 a month for them to use that. A student, studying, learning, and improving their developing skills, has to pay this fee out of their pocket now. Many of the less fortunate students and families may not be able to afford this fee. Money must be spent elsewhere so that their day to day lives can continue on their path. Not to mention that many students use a variety of programs which bumps the cost up to $52.99 if buying the entire suite. This is outright absurd. Previously, the ability for students to work on these programs under their school's license was a great way for students to find interests and learn more while they're not in school. But now, that freedom has been cut off and there is no longer that option. This is a very negative impact on those who were previously using Adobe programs to enhance their learning experience. There must be some resolution to this issue. This must be made right for those who want to continue their path down this creative avenue with your products.

Respectfully,

Seth Ryder

I thought I was starting a 7 day free trial on the 18th of July 2019 for Adobe Pro DC. My order number was ADD038191090AU. after I had made that decision I decided not to continue with it and tried to cancel the trial. Last week I received a notice saying that I was billed for the first month. I immediately went on line to cancel my subscription and was told I had to pay a cancellation fee of around $100 Aus. This whole thing has been a total deception that has cost me money. I believe that I have been misinformed from the beginning and unable to cancel my subscription I was unjustly billed for a product I did not want to use and then forced to pay again to get out of the 'contract'. I want my money back. The trial offer process is obviously confusing to some people and I believe I have been a victim of that. I did everything I could to cancel the trial and using the product. Please return the money you have taken out of my account ASAP.

Dear Customer Service,

I am writing this email in the hopes that your will resolve the issue related with refund. I spoke with customer service representitive multiple times, however, I have been hearing the same massage that my case have been esclated since 6/21/19, but I have yet to recieve refund. I even spoke with someone who claimed to be a manager and he also repeated the same massage 5-7 business days. Today is 7/17/19 and I checked my account there is no refund reflected on my accound.
I have asked your customer service representative to give a complain line to your headquarter, but I was told they could not do give me a number to your headquarter. I am very disappointed and frustrated with your customer service and I would like to speak with someone who could solve the matters related to my refunds.
I can be reached at Nguled@gmail,com or my cell number 240-491-6777. I hope to hear from someone who could solve this matter.

Sincerely,

Nimo Guled

Dear Sir/ Madam,
I am writing to you because I am extremely upset by the service adobe has provided and feel I have been misled and conned into a contract.
I began a free trail for the Adobe Illustrator programme on the 18th of April as I needed temporary use for a college project I was working on. Before the free trial ended, I attempted and believed I successfully cancelled my trial. However, I was subsequently charged £19.97 at which point I attempted to cancel the plan again. When I was charged another £19.97 I realised I was stuck in a contract where I was obliged to pay 50% of my remaining annual contact to cancel it.
When I was asked “are you sure you want to cancel?” and was then shown alternative packages I could use as a valued customer I assumed I had finished cancelling the plan. You must in fact scroll right to the bottom of the page to find a small button right at the end to fully cancel.
This was unclear and felt like a trick as I managed to miss this three times when trying to cancel and was unaware of the contract I am stuck in. I chose to use adobe as I trust and respect the company and felt that it was safe to use. I am sorry to say I no longer feel like this. I think this layout and unclear button is an attempt to trick people and scam them into a contract they may not be able to afford. I thought cheap tricks like this were above such a well-respected and successful company like adobe.
Whilst I am unhappy that I have been charged (in my opinion unfairly) £39.94, I at least want to be released from this contract and cancel my plan free of charge. I have not and never intended to use the programme after the trail and feel extremely distressed that I have been conned by a company that I thought cared about its customers and I previously respected. I feel cheated and put off using adobe services again and only a small google search has shown my many others have fallen for the same trick. I am hopeful that my relationship with adobe can be mended as the its software is the best I have used.
Thank you for taking the time to read this and I look forward to you reply.
Regards,
Ellie Hardie

I have already filed a complaint with the BBB and will be now filing a complaint with the California Attorney General's office. No wonder the company has a 1.68 star rating out of 5...should be -1.68. I have been an Adobe product user since 1987 and I have to say I have never seen such disgusting unconscionable customer service, product quality lack of understanding, illegal business practices and I could go and on. This company is truly ripping people off and people don't even realize how much they are being ripped off. My issues are multiple fold starting with Adobe Stock as they illegally take a monthly subscription from people, you purchase a tangible product meaning 10 images per month but if you accumulate those images and want to hold off on keep accumulating the images monthly you lose those tangible products you already purchased. In my case it was $179 and I didn't want to keep paying the monthly fee before I had used up the images. I was told I would lose those images...TOTALLY ILLEGAL BUT NOT IN THEIR SICKENING MINDS...don't know about this new owner but he must be a foreigner who has no customer service background or decency at all. I filed a complaint with the BBB and you wanna know what their absolutely stupid resolution was...oh instead of looking into their illegal business practices...their answer was we will give you an extra 60 days to use them...never addressing their illegal business practices. What kind of morons are now running this company I know they are not from this country...also I have had serious issues with Adobe Creative Live...none other that an illegal charge to a credit card that they never refunded and I addressed this in my complaint but it was completely ignored. Now I am having more issues with this absolutely stupid subscription and I can't even get into the account that I never changed any of the information for...so sad even chatting was completely useless...what kind of people are you training? You have turned out to be one of the most terrible companies in this country...sad, sad, sad...

Flashplayer.

For the pass 5 years or so I am really mad at Adobe Flashplayer.
I am a Forex trader 24 hours 365 days.I had to restart my computers every time they started slowing down, lagging and clashing. Once they were restarted the Adobe update DOWNLOAD page pop up.
I am saying every time your Adobe forces update in the background, it slows down the whole system and most of the time clash down the system, forcing user to restart computer.
Restarting computer means terminating my FOREX auto-trading and costs me thousands and thousands of dollars.

If you Adobe do not fix this problem, I will lodge court file, I will sue you!
I will spread the news everywhere on internet, mouth to mouth any all means.

I will see you soon

I cancelled my subscription with Adobe and received 60 days free. I was sent an email that my subscription would renew on the 19th April. However I had £49.94 debited from my account a month earlier without warning. When I requested a refund the customer support thought I had agreed to a new contract under a smaller sum of £31.27 a month which I hadn't. They then took that from my account without approval. I received a refund for £49.94 but not £31.27. I received a dodgy worded email from Adobe saying that I need to contact my bank if I want the refund back. My bank said they need an email from Adobe to confirm the amount and date. I have spent many hours online to customer care, going into my bank and calling my bank. This is taking far too much of my time to fix an error that I didn't create in the first place. And now I am trying to get through to customer support again and after 25minutes still no sign of anyone answering my questions. For a multi million dollar company this is disgusting service! And an absolute inconvenience and waste of my time.

For over a month (from 21st March 2019) my creative cloud desk top manager is not functioning and as a result I am not receiving an application updates. Your expert team are trying to resolve the issue, but have not done so yet and the communication with them is extremely poor. This means I am not receiving a full-service for the £19.97 monthly subscription I am paying. I feel that I should be due a refund. At the very least I should be offered the opportunity to revert to the Photographic Plan (Lightroom Classic and Photoshop) with 20GB storage rather than the 1TB plan I have at the moment (currently I am using only 16.45GB of my storage). When I tried to do this online the option wasn't available. I tried to raise this on the support line, but your response was extremely poor and I could wait at the computer for the communication to be completed. Today I phoned and after a 20 minute wait I spoke with one of your operatives who at first put me on hold and while I was trying to explain the circumstances of my case hung up in the middle of a conversation. I hope the technical problems can be resolved, but I fear this might not be the case. In the meantime, I hope you can show me some financial recompense. Communication with your organisation is extremely difficult, leading to a great deal of frustration and anxiety.

I was ok with the service, it was when you kept billing my credit card after I cancelled online that I want to complain about. To me that seems an awful lot like stealing! I contacted customer service and was told that I didn't cancel and that I was to blame for the theft.

info: Thank you for contacting Adobe membership services. You will be attended to shortly.
info: Thanks for your patience. Representatives are currently helping other customers and we will be with you shortly.
info: Thanks for your patience. Representatives are currently helping other customers and we will be with you shortly.
info: You are now chatting with 'Shikha'
Shikha: Hello. Welcome to Adobe Membership Services. I understand that you wish to cancel your plan. Let me help you with that.
Angel Santa: Please cancel my plan Customer No. 1452233 and refund both payments just deducted from my account.
Shikha: Thank you Angel for sharing your issue with us, I will check this for you and will help you.
Angel Santa: Thank you. I am on a fixed income and cannot afford these payments
Shikha: I will help you with the plan cancellation.
Shikha: Please allow me 1-2 minutes to review your account details.
Angel Santa: ok
Shikha: Thank you .
Shikha: I have checked your account and you have the active plans for Adobe Export PDF and Creative Cloud All Apps.
Shikha: As per my understanding you wish to cancel both of the plans?
Angel Santa: yes
Shikha: Thank you, may I know the reason you wish to cancel the plans?
Angel Santa: I was not going to renew the plans because of my inability to make monthly payments . I am on a fixed income and not able to afford this anymore.
Shikha: I will help you with it.
Angel Santa: Thanks
Shikha: You are welcome.
Shikha: As you are willing to cancel this plan, we do have an exclusive offer for you. What best I can do for you is I can cancel your current plan with full refund and provide you the CC all apps plan on our special discounted offer that is 29.99$ monthly with free three months also. It means you will not be charged for the three months of the plan and use all the services of the plan. Also, you will have access to 20+ more applications.
Shikha: You will be charged for the plan for 9 months only instead of 12 months.
Angel Santa: Please cancel the plans completely. I cannot afford the plans
Angel Santa: My checking account is overdrawn and I have no way of replacing the funds.
Shikha: Okay Angel, as you are willing to cancel the plan, kindly use the below link to cancel the plans.
Shikha: https://helpx.adobe.com/in/manage-account/using/cancel-creative-cloud-su...
Angel Santa: where is the link. THe online link is not working. Please handle this for me. I am 72 years old and not knowledge along these lines.
Shikha: I apologize for the inconvenience Ma'am.
Shikha: I will do this for you.
Shikha: You will receive the plan cancellation email from Adobe.
Angel Santa: Not Ma'am, Sir
Angel Santa: What about my refunds
Shikha: I apologize.
Shikha: I have canceled your Export PDf plan with full refund.
Shikha: You will receive the refund within the coming 5-7 business days.
Angel Santa: How about the Creative Cloud
Shikha: Just canceling the plan for you.
Angel Santa: Is it now cancelled?
Shikha: Yes, I have canceled your both plans.
Shikha: You will not be charged further from Adobe.
Angel Santa: And the refunds?
Shikha: Yes, I have initiated the refund also, you will receive the refund within the coming 5-7 business days.
Angel Santa: Thanks for your help.
info: Your chat transcript will be sent to at the end of your chat.
Angel Santa: Great Thank you and have a nice day.

On the 3rd of December you took £86.56 from my account.044-207-3650 IE. You have not downloaded the photoshop 19 requested

OK.... Where do I begin...

So the PRIMARY issue started when I ATTEMPTED to get in touch with Adobe CS6 Master Collection customer service phone technical support. My MacBook Pro was running Sierra, and I was using Audition on it at the time. I have a perpetual/lifetime license for this software, which cost me approx. $2500, and that was with the student discount, as the purchase was made by proxy thru the university I was attending at the time. The programs were all in perfect working order (except for After Effects, which upon loading, a prompt appeared, stating that my OS wasn't compatible with that version of AE- more on that a little later); **Backtrack=I was relieved of the previous MacBook I owned, and recently purchased a used one from another person, so I went to re-downlad my apps** So, after a few months, Audition's presets panel in the individual effects was "greyed out" not allowing me to chose any preset to add to the audio in the multi-track (i.e.=If I were to chose the Dynamic Processing Effect, and try to pick "Boomy Kick" as a preset, it wouldn't allow me to click the drop down menu) So after a few trouble shooting attempts on my own, I decided to call Adobe Customer "Care".

Well... after listening to the phone prompts, and pressing the corresponding number for my issue, I got something to the effect of: "Adobe doesn't offer phone support for this issue" YET, the automated system gives the option for the particular issue, only to tell you that they don't give phone support for it (which is a total lie anyway). So after picking the "Cancel Subscription" prompt (which I know to do in order to get to a person the quickest during my time as a customer service phone agent), I got an agent, and here's where things get fickled. I stated to the rep that I needed CS6 MC tech support (because Adobe has multiple tech supports depending on the product in question), and instead of a transfer, she asks what my issue was, I reluctantly told her, and she states that "she could help me". And then goes thru the drawn out process of asking my information: Name/Adobe ID/Serial License # etc., after I go thru this, she then tells me that she has to transfer me, as I knew she would have to anyway. So I get to the second rep; I specifically asked him was I in the right department before I gave my spill on what I was calling about, and having to go thru the authentication process of giving out my info only to waste time and be transferred to the appropriate department: CS6 MC tech support, and he told me he was (I've had previous bad experiences with Adobe phone support {none as egregious as I'm about to detail} so I know by now to specifically inquire of the department you've reached before you give the breakdown of why you're calling because you're certain to get transferred at least one time). So after once again rattling off my info, he then "repeats the issue I was calling about to me" which was entirely WRONG AS USUAL, so I give him another breakdown. He then tells me he has to transfer me. AFTER I SPECIFICALLY ASKED WAS HE TECH SUPPORT FOR CS6 MC which he said he was, BUT... come to find out, evidently Adobe has multiple tech support departments for even the same product, as he stated he was tech support INSTALLATION (as if installing the product needs technical support, but anyway), so I get transferred.

Once again, I inquire of the department corresponding with my issue, I'm reassured that I was in the right place, authenticate myself/account, the inquiry is wrongly repeated again, I correct the agent, and is explained that I'm in the wrong department, and a transfer ensues. I get to the FOURTH agent on the same call, and the process repeats: Inquiry of Dept./Reassured/Information divulged/Wrong department-transfer. So now I'm at the FIFTH agent, I inquiry of the department: "Are you CS6 Master Collection's TROUBLE-SHOOTING Tech Support, NOT INSTALLATION? I'm reassured I was in the right place, and I tell her the problem. She places me on hold, comes back to the phone, and asks me what OS I'm using. I tell her Sierra, she lacked understanding, and wanted the number ID as oppose to the name, So I tell her 10.12.6, and she tells me, that Adobe only guarantees that the product will work up to 10.8.6. The version I had when I first purchased the product was 10.7.6 - LION, from that point forward, I upgraded as far as OS 10.11.6 on my previous MacBook Pro before we departed ways, and I used Adobe Audition/Premier Pro/Illustrator/Photoshop/After Effects, every step of the way with no problem, moreover, the CS6 MC was released April 2012 - 3 months before I got my MacBook Pro in July 2012, which came with 10.7.6. So according to this agent, Adobe's product is only good for one year on the Mac OS because Mac usually update their OS every year. So after 10.8.6 - Mountain Lion, the product just wouldn't work anymore. Furthermore, as mentioned earlier, After Effects prompted me that my OS was incompatible with that version, so if my OS was the problem, it would have been noticeable, PRIOR to me a) upgrading all the way up to 10.11.6, and b) almost immediately upon opening the program.

So this agents "resolution" was to basically spend another $2500+, to upgrade to the latest software. Without even attempting to trouble shoot the issue. She immediately tells me that I need to upgrade, and that she's going to transfer me over to their sales department. I hung up the phone. I decided that I would roll back my OS to a previous version, so I contacted Apple Support and the service was 1,000x better, the support was lacking a little, but after a few senior advisor contacts, I reached one who got things back in working order.

So at this point I think I'm home free... Not so much. During the installation process, it gets to a point where it asks for the 2-step verification which I set up on my account. I get the text, type in the digits, and it tells me that it's incorrect. After three failed attempts it tells me: "Your account has been locked for security purposes, contact customer support" {oh geez}, So I call in, and of course, I'm transferred. I get to this agent, who was the worst customer service agent I've ever had the displeasure of encountering in my entire life!

I tell him the issue, can't remember if he repeated it back to me wrong or not, but If i had to speculate, he probably did. To diffuse the potential of being infuriated, I'll just bullet list the experience:

Continued long silences
Ignoring me
Perpetually cutting me off
Over-talking/Loud talking me
Being an on overall jerk
Habitually attempting to expediently get end the phone call

* So after a long hold. He comes back to the phone, and his resolution was to "Uninstall the product" and re-install it from the link he sent to my e-mail" I explained to him that a) there is no program installed for me to Un-install, if you were listening, you would know that BEFORE the programs were installed, it asked for a 2-step verification that didn't go thru and it locked me out of the installation, and b) Just re-installing the program wouldn't do anything to address the issue because regardless of what link I use, it's still going to ask for a 2-step verification, which as locked me out. He "reassures" me that using THIS LINK, it wouldn't ask me for a 2-step verification, allowing me to successfully install the programs. I skeptically went forward and clicked the link, and to my surprise, it took me back to the EXACT SAME PLACE I WENT, TO DOWNLOAD THE PRODUCT IN THE FIRST PLACE; there was absolutely no difference using this link, as oppose to where I was earlier. So I told him this (as I basically had to make him stay on the phone with me while I check this link out because he wanted to end the phone call after telling me to check my e-mail), and there was absolutely nothing about this exact same place this link took me to, suggesting that it wouldn't ask for a 2-step verification on my account. To sum it up: After a few exchanges back and forth with this guy, I begin to rant about my displeasure with his "customer service" etiquette, and the underlying problems I've had with Adobe since I begin contacting them via phone support, using profanity. So after a few minutes he tells me that If I use profanity he's going to end the call, so I stopped using profanity, but continued to rant and rave, and guess what, he hangs up in my face anyway. This was during my attempt at re-install the product via the installation screen as I didn't re-download the file which would have took at least an hour. So of course after putting in my Adobe ID, it tells me that "My Account Is Locked", of course call back, and get transferred, I express to this agent what happened on the previous call, and that I'd like to file a complaint against that agent, and is there any way Adobe can tell which agent a customer spoke with when calling him? Of course he tells a LIE, and says no. After explaining to him that I TOO was a customer service rep for an un-named tech company, and that every customer who calls in, that call is logged in TWO systems, and which ever agent that person made contact with, their log-incredentials or employee ID would be left on that account. He then agrees to transfer me to a supervisor, who I express my concern with. She tells me that "swift action will be taken against this agent, and I'd be notified and updated of the outcome", and I'd get an e-mail regarding the resolution from whichever "team" is tasked to handling these issues, which I know is a LIE. **Backtrack- I ended up fixing the issue myself, as a lightbulb went off, and I logged back into my Adobe Account via their website, went to the profile section, and TURNED OFF 2-Step Verification. After doing so, I was able to complete the installation process.

I just wanted to leave a record behind of the issues regarding Adobe's customer service, as doing a google search I found that there are tons of people with similar experiences with this multi-billion dollar international software/techno company, that refuses to invest in the service aspect of Customer Service/the "Care" aspect of Customer Care; I believe it is a culture within this company's customer service departments to be subpar, to say the least

I have been messed about and over charged for a few years now my subscription has been cancelled without me requesting it. Your support teams in India are absolutely hopeless, and combined with the fact that they put nothing in writing and there is no one to respond to makes the situation worse.

All I ask is that I can contact and talk to someone with some sense and by email so that I can have a reasonable conversation which is all recorded in writing.

You have miss sold be products, kept charging me for ones I do not have and your support team just make things much worse.

I used to work for Ameridata Global now part of GE and worked closely with Adobe and Apple marketing and selling adobe product.

Its getting to the point where I no longer would recommend ADOBE PRODUCTS. only because the account support is so bad

Please put me in touch with a sane person who will cancel the cancellation I never requested stop your direct debts for products I no longer have and if you send me an email asking me to respond, please allow me to respond by email too

Your sincerely

Thomas Lisle MD Interpretations

Where do I begin. Your manger didn't know her own products, and I spent 30 minutes trying to get information Lightroom to get the Premier. She had no clue, told her I already downloaded on my phone. Over and over we went over this. she sent links that had must be 100 pages or some. I then called the toll free number.. Hung up on 3 times when I asked to file a complaint or speak with a manager. Asked to speak with someone in the US, he said they're in Manhattan. Said his name was David, after a long pause. He told me there is no manager, no way to file a complaint, and was laughing on the phone.. Is this how you do business, I cancelled my service based on this experience and will share with people I know. This was the most ridiculous thing I have ever seen. I then called the San Jose number given, the operator both said they would put me on hold.. and got hung up.. 5 hang ups asking questions.. Unreal.

getting a humanbeing on the line
I have been on hold numerous times for up to and over 1 hour
Iam now waiting on a callback which i truly believe will never materialize!since i was told it would be 1 minute and has now been at least 18 minutes!

I can't get into a old account because I no longer have the email address and I don't remember the password. I contacted support and was told "because I use a free program they cant help me. I should go to forums for help." I went to forums for help and was sent right back to customer support. it a circle that's been going on for a week. They are starting to get rude. all I ask is they send the reset link to my phone.

I was trying to contact Adobe for a technical issue although it was not an easy to follow website and eventually led me into a forum for a discussion, I mentioned my issue and still no reply / response.

All I wanted to do was ask how to download flash player 9, very disappointed with the lack of assistance / service.

If someone would help me online I may forgive.

Regards

Kerry

I have been the owner of an Adobe product, CS4 Web Premium, since 2008. My applications suddenly asked for the serial number, which I entered. The serial number entered in the same one listed on my account as being one of my products.When I enter that serial number, I get an error saying the serial number is not valid. CS4 was purchased as an upgrade to Macromedia Studio 8 (I have that serial number too).

In the past, when a product was upgraded, I was prompted for the original serial number (Macromedia Studio 8) as well as the Creative Suite 4 Web Premium serial numbers. Both of these products and serial numbers display on my account information. I spent over 4 hours with the chat help and they have not been able to help at all. I want an email or snail mail address to send a complaint to.

I recently subscribed to Photoshop CC 2015. Every time I want to print the work I created or a customer file, a message appears that Photoshop has stopped working and must shut down. At first, I could print to any of my copiers. Then it would only print to the color copier and now it will not print to any of them. I conversed via chat with Adobe Remote Support but have not been given any feedback on what the problem is and I did not receive a phone call. What is most frustrating is that I cannot talk to anyone on the phone. The product I'm paying for is not working as it should and I want a resolution or I will stop my subscription. Other users of this program have run into the same problem.

Very abrupt customer support person on your live chat facility, even when pulled up for being abrupt the observation was ignored. Very unhappy with the level of customer service received in comparison to what you may expect from such a huge company. Screen shots attached.

This is following a query I had yesterday which your company couldn't help me with but rather than say they didn't know how to do it they dialed in and started trying to download old softwares etc. without explaining at all what they were doing they then said they would get back to me via email and haven't bothered. If they didn't know how to do it i would rather they just said than waste my time. Service has been very poor for me so far. I won't bother using it again.

I have started trying to manage licenses through adobe team. Instead of giving me the freedom to ad and remove licenses as I need them Adobe forces me to buy a one year contract. Then when I need to make changes I am charged a penalty of a full year to cancel. In order to cancel I have to call and speak to several different people from India who I can barely understand. Adobe should call it a one year contract and not a subscription. As subscription implies you can cancel it which is not true.

Today, I called for technical support because one of my users could not connect, and adobe was not sending the password reset email. I had to speak to so many people, and they all had poor English which made the entire call that much more painful. I want adobe to know that I am actively seeking a Canadian solution to our PDF solutions. I am not happy with being charged a penalty. I may have some computers that still have old licenses for adobe pro XI, but when those computers go out of service I will have to replace them with new licenses. If you want me to continue buy into adobe products you better make the license management more straight forward an reward me for potentially 30 new licenses. Not punish me for canceling one of them. I am really happy with the office 365 model. You should try it

One other matter. I was sent a survey. Because I was managing somebody else's account. The survey automatically signed me in on the wrong account. So now adobe thinks I was complaining on behalf of a student I am supporting not the account the email was sent to.

Today (19.10.2016) I contacted the chat support with the following problem. I was automatically billed 2.549,24 DKK for prolonging my Adobe Cloud student account. However, the price was higher than it stayed on the website. (I attach the screenshot). As shown on the attached screenshot there is the other subscription with the same name which cost 1655,44 DKK, I wanted to switch to that subscription.

After performing necessary action in order to switch to the other plan I got an error saying, that my billing address is wrong. I tried 5 times updating to the right address, but each time the error appeared. I contacted the chat support the number of order is: 0220028840 The person I talked with through the chat support, tried to order the desired plan (one for 1655,44 DKK), but informed me that he got the same error. He suggested that to solve the problem he will cancel my whole subscription, send the refund and I should order the new plan with the promo price.

He did so, but another problem appeared when I tried to buy a new plan. There was only the option for 1815 DKK. (it is not the price I was told to be paying while purchasing the plan again, it supposed to be 1655,44 DKK). I called the number 80206016 to get support via phone. The person informed me that I should called again the same number and don't press any number to get direct contact with people who could help solving my problem. I was trying to do so but the phone was off.

I needed to buy a new membership providing once again all of the informations and paying 1815 DKK, (which is not the price I was promised) just to get my Adobe cloud running again to be able to continue working on a project. This incident cost me 3 hours, and it unable me to do my job ( I was working on the project). I lost money and time while I had to deal with the problem caused by your systems errors and incompetence of your stuff.

I am very disliked with this whole situation and I hope I will get the refund of the money I payed extra for the new membership. The plan I was intended to switch to costs 1655,44 DKK, and during my chat with your support I was told I will be able to purchase this plan. I have all screenshots from the chat conversation, so if needed I might send them to you.

It's incredible how a company with the size of adobe have so miserable client support. I'm trying to solve an issue with Cloud invoices, for about 4 weeks, and i don't know what more i can do. They always says that i'll have an answer in 24h, but then never say nothing. I did 6 or 7 chat talks with different people and always say that the problem will be fixed, but it never get solved. I'm completely tired of this situation and frustrated, and i need my problem solved.

Adobe Acrobat DC Mac version has problems. When searching for a file goes forward fine. When attempting to back track in the same set of files backtracking to files is not allowed. Very annoying. Also, when initiating a file search or when saving a file the automatic functions thrown up by the software are lugubrious and cumbersome. Most of your other software works well when searching, Acrobat DC does not.

I purchased Adobe to convert my pdf bank statements to excel so that I can manipulate the data. When I download the statement in pdf I then convert to excel but the translation does not come out in English but another language that I cannot decipher. I went to the website for help but it is confusing trying to pick from the various forums but felt for such a question it should be lot easier. I submitted my issue but have not received a response.

Just installed the latest AIR (version 23.0.0.257) and it totally messed up The Complete National Geographic software which is dependent on AIR to run. Application window just a jumble of lines. Uninstalled AIR and reverted to previous version 22.0.0.153 and all is well again.

I was trying to purchase the special at $29.99 but the payment wasn't going through. I tried to call the Adobe support team but nobody could help me. They transferred my call at least 6 times and still no result. All I wanted was to purchase the creative cloud package at the special price. I spent over 2 hours on the phone. Not impressed!

All of the screen and menu fonts in Adobe Creative Suite are too small to see. Changing the default display settings in Windows 10 does not affect the font sizes in Adobe. There are no solutions online -- only complaints about this issue. When I try to reach anyone at Adobe, either via online forums, chat, email or phone I am directed back to trying to reach a CSR via Chat. I'm very disappointed with this product and service.

Last night we got a message at assets.adobe.com saying "The Extract tab will be deactivated on June 28th." And also "This change will not impact any of your files." Yeah right! We use the web version of Extract to deliver all our mockups to developers without redlining! This is going to render the method we've used to deliver hundreds of files unusable and will require huge efforts to port to something else!

This may be the nail in the coffin for you Adobe...now you're actually PUSHING us to Sketch! Just a blog post telling us it's it's still going away and no formal notification? Nice Adobe! https://forums.adobe.com/message/8777221#8777221

I was charged for adobe creative cloud that it wouldn't install onto my computer. I tried to cancel immediately and waited for an email to confirm the cancellation. It never came. A month later and another charge I tried to cancel again, only to be charged $60 for something that was NEVER used. I still have not receive an email confirming my cancellation, but have been charged the $60 cancellation fee. Any product I would buy in a store that was faulty would be returned at no charge to the customer. This is robbery. You are thieves to run your business this way.

I have been searching for hours and calling every line I can find to get help with my Photoshop Elements which is giving me Error Messages. I know this is not the top of the line product for Photoshop but I did buy it and use it for my photography business. It is very likely that my problems could easily be solved by someone who is knowledgeable about the product. If you are going to sell a product you need to stand behind it and have a phone line in which a person can talk to another live person to solve all problems. If you have the ability to get me a live person please give them my phone number so I can resolve my problem and start editing my photos again.

I attempted a handful of times to connect with someone at Adobe via phone or chat or email to ask a product question, but had to lie about a number of issues in order to finally get a human (or bot) in chat. I was informed the product I need is no longer for sale, and when I asked repeatedly for contact info for a customer service or complaint department, was shuffled around and diverted and mocked until I was just given a sales number. Adobe is notorious for its spectacularly bad customer service and product assistance, but this is ridiculous. I guess open license software is the way to go so I never need to deal with adobe again. I'll be canceling my CC subscriptions immediately and will not be paying any severance fees.

I have been experiencing technical difficulties which the experience was not enjoyable. I am writing a complaint to the head manager of Adobe as I cannot load up adobe it gives me an option how to solve this problem but i am trying to fix the problem but consistently failing because of my skills but because of the range of support i have been given. I have been given an error code but do not know where to enter it in so if you could reply to this complaint with numbered instruction so i will need your team to be helpful and consistent. I hope you will be useful to me and reply.

All I had was a simple question - could my version of Adobe compare documents. Answer was either "No" or "Yes...this is how it is done". If your customer support person can review my file before we start our conversation [while I give them a couple of minutes], they can see if I have asked the question before. It took me 10 minutes to get "No". Very frustrating dealing with them whenever I have called.

Adobe CC 2015 is just crap. Since dec 18 I have been trying to get two issues resolved. First the drop down menu bites...it comes down blank. Two...Illustrator crashes every time there is a Gaussian blur. This week your incompetent people screwed my Mac up to the point of it being unusable. They took over to control it while trying to fix it...and playing ITunes. What has that got to do with your faulty program. Today your tech had me uninstall everything and reinstall it. It still sucks and will not work. I want my money back and if you have the smallest shred of decency...you would pay to have my Mac fixed.

I have discussed with the Adobe customer service team in June 2015, July 2015, September 2015, October 2015 and now again today; regarding our Adobe cancellation all of our subscriptions back in June 2015. I was expecting to receive final charges in July 2015. We were using the main email/user id. However, I saw that there were multiple transactions still being ran on our company credit cards one ending in 9114 and the other ending in 3536, that this is my 5th time confirming.

Could you please email me the confirmation of the cancellations for the emails below? If there are any other emails/user ids associated with these Credit Cards ending in 9114 or 3536, Please stop them. Our company has authorized for any charges made after JULY 2015. I am going to contact our credit card company to see what they may do to assist on this.

I paid $146.78 for something? License Key? If so, never got key. Now I can't open any of my very important pdf files. Says my free trial is over and will not let me buy new key. I thought pdf files were free, anyway. Seems like a scam. I have reversed the payment with my credit card and will request a refund from the Adobe corporate office.

I bought Lightroom 5 so I could work on my raw files out of my Nikon D5300's, and was extremely disappointed to find this software does not recognize raw files from one of the top camera manufacturers. I feel completely cheated and angry about the product that does not do the job.

Last night i was playing one of my 2 games I play on facebook, (battle pirates) the game stopped and a pop up showed up saying i was getting a new version of flash player, within 15 seconds my game did not continue or anything it was still stopped, after another 30 seconds the screen switch to a single color and ask me to get a new version of flash player, now the auto download added flash player 20. exe which worked fine except on battle pirates or a few of the casino games did not either. So i went in and looked and it was in my download file, so i deleted it because i could get it again if needed, anyway after deleting it I went to my game and clicked on the Adobe flash tab and it ask me which system i had and filled it in and it said i had to have 19_ha so i got that in my downloads but it wont download at all, everything seams fine except.

When i click on it Adobe asks me if i agree on terms then when i click yes it downloads and says done then i click OK and then done, the 19_ha when i click on it , it wont show anything. I get a blank screen with a small pop up asking me if i want scripts if i click yes it have to do that more than 20 times with nothing other than that question still, if i click no i get another screen to pop up and a program number pops into the tab and it just ways waiting to download a file number and that is where it sits for more than 30 min then i got ticked and went out. Now if this wont work my game is sunk and i will loose a lot of money because i cant get into the game because it wont work on anything, as i have 16, 17, 18, 19, and 20 all in my downloads but 19_ha or 19_ga will not download all the rest will.

I downloaded Adobe Editions a few days ago and tried to open one of the books that I have purchased. I was asked to set up a ID, which I did. When I tried opening the book, it started authorization needed. I entered my email address and password and it came up with an error. I have sent an email to support and was told that the query couldn't be dealt with via email and was given a link to go to. I clicked on the link and couldn't find an answer to my question.

Why all of a sudden do you need an ID and why isn't it working when you tried to authorize a book. I wouldn't mind but the books are nothing to do with Adobe and don't understand why you have to set up a ID and authorize the books that you have purchased from elsewhere. I have had no answer to my emails that I have sent and still can't open my books.

I originally purchased Acrobat Standard XI on 10th October 2014 and paid AED 1322.35 via Digital River, Ireland. Exactly 1 year later on 10th October 2015 my card was charged again by Digital River Ireland the amount of AED 1308. I have been assured by Adobe (via chatroom) that Adobe Standard XI is a one time purchase and I should not be charged twice. However no one from Adobe is responding for my requests to get my money refunded. I have raised two cases on chat, #0216754189 and #0216850151 but still no response. Please help me resolve this corporate complaint with Adobe ASAP.

Last October I bought a new Canon camera which came with an offer of a free 12 month subscription to Adobe C.C. In August of this year Adobe sent to me a very reasonable offer for C.C. and Lightroom and as my free subscription was coming to an end, I decided to purchase it. In September they Emailed me and said that they were going to renew my free subscription at a more expensive rate than I was paying for C.C. and Lightroom. Unless I contacted them they would be taking the money on a monthly basis from my credit card.

Naturally I contacted them, initially by the internet but half way through my typed tale of woe the conversation was abated by them. I then decided to contact them by telephone. It took over half an hour and a cost to me of £3.27p to try and rectify matters. Unfortunately I was speaking to someone from the sub-continent and although very polite he had difficulty in understanding English. I asked him for something in writing stating that they were not renewing my free subscription. Todate I have received nothing. I have tried on two separate occasions to complain via the internet but each time half way through my tale of woe they have cut short the 'conversation'

Ordered slate from my Asus tablet my card was charged then when I tried to access my advanced radiology files, said I had program, and there is no phone number to contact!

I purchased an older edition of Adobe Student Teacher Version of Lightroom, as at the time I was on a photograhy course, and wanted to use the editing suite for some of the projects I was doing as part of the course. I submitted the required details to Adobe to recieve a serial code, so I could install the product. I did not hear from them for over a month, so made contact. When I did I was told they needed some additional information, which I then submitted to them. Again I did not hear from them. I made contact again, to be told several times my case had been escalated to 'senior staff', and that I would hear back within a given time, with a serial code. This did not happen. I had to chase this issue twice, with the same response, that it had been escalated and that I would hear back shortly.

Again I heard nothing. It is now 3 months later, and after my chasing again, I have heard back that I cannot have a serial code, as it is an older version. Today I made contact, via chat, to ask how to make a formal complaint, as I wish to have valid answers as to why this product cannot be given a serial code, why has it taken them 3 months to give me this result, and why if it is an issue about it being an older product, are older products still available to buy, even through other retailers, and that they should be withdrawn from sale. The person on Adobe 'chat' gave the same answers as the others, stating it had been escalated to 'senior staff', and when asked how to make a complaint, they were unable to provide me with the method to do so.