Contact Nissan Corporate

On July 6, 2019, I went to Nissan of Van Nuys to refinance my 2017 Nissan Pathfinder that I purchased in 11/2017. I was willing to either refinance or get a new car, based on which would be better for my pocket. I specifically told them i do NOT want to pay more than what i was paying. They ran my car fax report and my car came back as having structural damage that may impact the reliability and safety of my car. In January 2018, i was driving on the freeway, and a metal rod went thru the bottom of my car and came up thru the inside . Luckily, no one was hurt. I went thru my insurance company, got it fixed at a body shop, and was on my way. Fast forward 18 months to present, and my car fax is ran with this report on it. Took me by surprise. The sales manager, David Llamas, told me that because of that report on the car, my car was basically salvage, only worth $15,000 and by the time I paid it off in a few years it would be worth $1000-$2000. I expressed to him that i was in total shock about this report on the car fax. Instead of directing me to speak with car fax about this and get it settled, he pushed me to purchase a new car and surrender my current car to the bank. After numerous times of telling him no, never mind, he kept pushing me and selling to me that my car was not going to be worth anything. I really didn’t go there trying to buy a new car. I just wanted lower payments on my current 2017. He told me that I could surrender my car to the bank and start all over again, and pay into something that actually had value. I was distraught about the news from my car. I became very vulnerable. I mean, how would u feel thinking that your $600 payments a month were going to a black hole and the car was worth absolutely nothing? I ended up leaving with a brand new 2019 Nissan Pathfinder, AND higher payments. When I was getting ready to leave, I was under the impression I was leaving the car there and taking my brand new car. That was not the case. David basically told me it was common sense that I would need to call the bank, surrender the car and have them go pick it up. Sorry, maybe common sense to some, but being new to this, I had no idea. I wouldn’t be able to bring both cars home. If I knew that in the first place, i would have walked away immediately. I live in an apartment with limited parking space, i would have no where to park it until the bank decided to come pick it up. So, that’s when the financial guy, Miguel comes to play. After doing all the paperwork with him, and expressing my feelings about David not being upfront with me, he decided to take it upon himself and told me to email him my Nissan account number and HE would take care of it. After looking more
Into this car fax report, I called my insurance company and asked them if my car was considered salvage, as I was being told. They told me there was no where in the damages that said the car had structural damages, which is what the car fax report said. I didn’t have a salvage registration title either.

I emailed Miguel Monday morning expressing to him what I had just found out from the insurance company. He never responded. I called twice, with no answer. I showed up to the dealer. And he didn’t even come out when called to the showroom.

I went to the dealer and spoke with the customer relations manager, Maria and told her I wanted to return the car, based on what I learned that my car was not salvaged and the error needed to be reported and fixed with car fax-which I did, with a letter from the insurance company stating there was no structural damage, and the car was in the same condition as it was before the accident. Apparently, in the state of CA (of course) there is a no return policy.

Now, I’m stuck with a car that has higher payments and my credit is gonna go to shit for surrendering the other car.

Anything to make a sale, right? Even when ur sitting there for 5 hours with ur 3 1/2 year old.

I did contact Car Fax and received a response from them.

Attached is the letter from the insurance company and Car Fax, a picture of the car fax report, and the detailed report from the body shop.

In conclusion, I am filing a complaint due to David Llamas telling me that my car is considered salvage because of what the car fax report said. From the mouth of the manager at Car Fax, he made up his own opinion regarding what structural damage actually means. I am now in the hole due to him not telling me the truth. He shouldn't be telling customers their car is considered "basically salvage and worth nothing" when he doesn't even know what he is talking about.

( I have tried to upload a few times, but I cant tell if it is attached, it is not showing in the "add new file" box

The vehicle started with a noise in the engine and then a loud humming noise in the gearbox, especially when in gear 6. I took the vehicle to the dealership in Tzaneen. After investigation the gearbox was stripped to find unexplained hole in the gear it self. No reason and previous knowledge of such incident was tracked. The instruction from Nissan Head Office was to replace the damaged parts. The vehicle is still new and under warranty. I would request to replace a new gearbox entirely.

Purchased a Nissan Maxima (2017) and 20 days later it ignited and exploded as it was parked. I see where recalls were made on this vehicle for these vehicles having the chance to self-immolate. I thank God no one was killed or injured but I'm highly upset and angry about this. I hope Nissan can make it right....

So bed experience in Nissan Datsun redi go . So High paid service charges like dubbel charges it's so bed I'm sad and I thinking why I purchased Nissan company's car . Sperparsts rate and laber charges are same , how ? Is that right ? It's not good for middle class family becouz so high maintenance again other companies

I purchase a 2017 Frontier in Nov. 2017. Had the truck 3 months and notice paint coming off the truck ( front & back ). Took it to the dealer Dick Smith in Columbia, SC and they sent pictures to Nissan. At the time I only in the front of the truck. Nissan rejected to do anything about it. Took it to a body shop which found paint coming off the back of the truck also. They would send Nissan a letter to state that I have a bad paint job. What do I need to do or take the truck to a Nissan body shop?
Thanks,
Steven Hirt

I am a regular customer of the NISSAN south dealership in Austin, Texas. As a single woman it is important to me to keep my automobile in peak running condition. It is a 2013 Nissan Altimna purchased from Nisan San Antonio. I routinely have my oil changed at this location. I visited them in December 2018 year for that purpose. In the NISSAN mechanics report issued me at that time your mechanics indicated that both my tires and my brakes were "o.k.". Neither tires nor brakes were o.k.. In fact, my tires had to be replaced by WalMart on February 1, 2019 and my front brake pads and rotors had to be replaced by Brake Check in February 8, 2019. This was work that could have and should have been done by Nissan. Your mechanics obviously did not check either tires or brakes as they should have done. Did WalMart and Brake Check do unnecessary work? No. On inspection one of my tires were nearly smooth to the touch and my front brakes were causing my steering wheel to vibrate so much as to scare me and my passengers. How can you compensate this? For certain, you can communicate with your Nissan South dealership and copy me that communication.

February /19/2019
Dear Sir and or Madam:
My name is Nannie “Nan” Mulcare. I live on the Island of St. Thomas, United States Virgin Islands.
I own a 2011 Nissan Juke. I purchased it from the Caribbean Auto Mall on St. Thomas in 2012. I have had very few issues with the vehicle since then. Recently after returning to the Island from nearly a two-month trip, my car would not start. I have never had this issue before, except for a dead battery.
Three mechanics tried to start my car. They each concluded that by how it sounds, it was the “timing chain”. I consulted my son who lives on the mainland and drives a Nissan. My son looked up information about my vehicle on the Nissan Website. He found that there were recalls for the 2011-2013 Nissan Juke due to timing chain issues.
I immediately looked up the online information and called the online number. In returned I was given the contact number for the Dealership in the region and advised to contact the local Nissan dealer. After all the emailing and phone communication back and forth, I was told that this recall campaign or warranty is no longer in effect. Therefore, the more than 2,100.00 cost to repair my car is on me.
I have not heard or seen a public nor a private notification of a recall concerning the Nissan Juke. I did not receive a letter, phone call or an email apprising me of the recall. If I had known anything about my automobile having an issue, I would have taken care of it immediately. There is no way to check into something you know nothing about.
I purchased and drive the car in US territory. I don’t feel that Nissan has any interest in helping me in this situation. I have read many negative reviews about the company. I’m finding out that they are true.
It is very disappointing to know that Nissan is more about squeezing its customers for money than about finding ways to help them. Some special consideration in this matter would be very helpful and appreciated.

Nan Mulcare, Owner
2011 Nissan Juke

I had a 2014 Pathfinder Platinum that had a whining noise while driving. Taking it to a local dealer I was told after evaluation that I needed a new transmission at a replacement cost of $4840.00. Picking up the vehicle after the transmission was replaced I noticed the same whining noise. Contacting the dealership I was told to return the car. After another evaluation I was told they were pretty sure it was the transfer case. I said you were pretty sure it was the transmission and now you tell me it might be the transfer case at an additional cost of $3500.00. The manager said according to the diagnostics there was a problem with the transmission. I ask since the transmission seemed to be working fine how much longer would it have lasted 1000 miles 5000 miles 10,000 miles? He said he could not answer that. I said that's right you don't know and if it have failed at a later date I would have dealt with it then. As I see it I am currently out $4840.00 for a transmission that was working and now you think, but not completely sure I need a transfer case for an additional cost of $3500.00. It also makes me very very angry when I called another dealership and ask how much it would cost parts and labor to replace the transmission I was quoted $3700.00. After much discussion with the manager about the replacement of the transmission I was told he would not refund any money spent on the transmission. I decided not to spend any more money on the 2014 Pathfinder and leased a new one.

So the story goes like this. I purchased a 2015 Nissan Altima a few months back. Started having trouble with the key fobs...key not detected, invalid key, batter low, locking and unlocking they car was sporadic..sometimes it works and other times it doesn't. After completing some research on the internet, it runs out that this a very widely spread problem with Nissan. In a moment of poor judgment, I decided to call Nissan to see what they can do for me..opened a case. I get a call back a couple days for "Olivia" telling that they have "reviewed" my case and that I am on my own to cover the cost because the car is "branded"..meaning i purchased it from another individual. So I guess the car is no longer a NIssan...I mean, how car you argue with that logic. Nissan, you should be ashamed of yourself..thankfully, my other vehicle is a Toyota....6 months ago, back wiper went bad..motor and all...8 months out of warranty and Toyota covered it in full...they called it "customer appreciation"...take note Nissan....guess what my next car will be.

Att. Barbara Consumer Affair Representive

I have done all the things that you asked to do about all these contract. And was told to go back to the dealership. I have been already once, but it was no good. I have tried to call you, and even left a message but you didn't return the call. Now I have another appointment with M. Pucci.(1/16/2019) at 4:00 pm. I hope very much this problem came be solved. I feel I am getting the run-a-round. If I can't get any help with problem maybe I will have to go a different way, I certain hope not
. Please give me a call. 863 234 1685

Thank You Ruthann Womack

2016 Nissan Rouge..- vehicle has been into the service dept. at least 5 times with the same complaint. There is a loud noise in the front drivers side. The underside panel which I think covers the underside of the car will not stay attached. The service guy says they either do not hear a noise or have corrected the problem by replaces plastic "bolts/screws" each time. We drive home and the noise is louder and more constant than before service. I did an online "chat" at the dealers website and was told that a manager would call, but that was 3 -4 weeks ago and no one has called. The car is no longer under warranty but the problem needs to be fixed. Truthfully it sound like something major is about to fall off the underside.

Service is really not good at Bradenton Nissan in Bradenton FL. New owners since we bought the car. This is our 3rd Murano/Rouge and we have not been happy with service on this vehicle. Such a shame that a once good dealership is this way now.
Is our problem one which other owners are experiencing? Have may I got this fixed. We probably could not get rid of this car without having this noise fixed.

Well I love my Nissan only has just over 50 thousand kl on it,
BUT the passenger side front seat electric adjustment has broken, cover has come off and the adjustment leavers keep falling off , I have had car since new "2015" , and I think this should have lasted longer than this , considering we only use it 2 times a week , most of time one person in car , and no children in car as we are both in our 60,s.

In 2015 I brought a brand new Nissan pulsar from Traralgon store. After that I was getting my regular car service from Sale Nissan dealers. This was my third service and I got a call from the dealer to book an appointment for the service of the car. I used to pay the service charge in between $250-285. I was expected that this time as well. but when they gave me the bill, it was $446, which was too high, moreover it was nothing wrong with that car . They just change the filter and the POL that's it . I was shocked. I argue them that why its too high then they gave a paper of the company service charges every year. the manager was too rude when I said to him that I am not able to pay that much straight away he said we will sell your car and we will recover the money with in fifteen days. which was bullshit. sorry for my language but I am so angry at the moment. how dare him to say this to me. My only concern is they should told me that how much it will be this time to get my car serviced. As I am a very good customer of your company and I was thinking to get seven seater car in January but after this bad experience from your company representatives ,I am not going to do any deal with your company and I am not going to Nissan for further services. I will put my experience with the company and how they treated me at that time , they threatened me that they will sell my car which makes me so upset. If you want me to do a further deal in cars then I need a compensation.

11/23/2018

Recently my daughter took my car (2005 Murano SL VIN NumberJN8AZ08T55W304152) in for service to be placed on the rack for codes. As during the time span of several days, my daughter was told that a part was replaced due to a recall. Shortly after disa dispute on repair price which was resolved, her radio is not working, the engine light came on, and now the steering wheel is veering to complete to the right. Would like to have this incident resolved.

I purchased my Nissan Pathfinder Midnight Edition over a month ago at Matt Bower Nissan in New Orleans East. The sales and finance experience was fine, however I went last week to pick up my license plates which was available, but when I purchased my vehicle the salesman gave me two sets of keys and the spare key was broken (the area where you put the key on the key chain). To my surprise the salesman was no longer with the organization and I had to wait for someone to assist me because the service department was closed for the day. An associate came and spoke with me and he thought there was a problem with key gaining access to the vehicle, but I quickly informed him that the top of the key was broken when I obtained it at the time of purchase. He then took a picture of the key with his phone and said he would contact me that following week after he speaks with his service department. Mind you he did not take my name nor my phone number he just walked away; to date I have not heard anything from that associate nor the dealership. I invested over $40k for this vehicle and I couldn't get the courtesy of taking care of something as simple as this, I am truly afraid when its time to get the vehicle serviced. I've been a loyal Toyota customer, but I truly liked the style of the Pathfinder; but if this is the type of service I can expect; I am regretting my choice.....

2015 rouge 22,000 miles battery and new install dealer 150.00 please warranty

The CHAdeMO fast charger at Jenkins NISSAN in Leesburg FL on US 441 has been BROKEN OVER A YEAR.
I have made numerous complaints to sales, service, and dealership manager over the past year.
They all say the same thing NOT MY JOB.
If the charger is on the NISSAN dealership property and has the NISSAN corporate logo on it, then it is somebody's job to get the fast charger fixed.

NISSAN Corporate needs some customer service process to insure that NISSAN Dealerships conform to their NISSAN Corporate operations contract. If the NISSAN sign had a bulb burned out at the Dealership, someone would be responsible for fixing it. For NISSAN LEAF owners, the fast charger (CHAdeMO charger) is THE sign of the dealership.

I have two NISSAN Leafs and have used NISSAN fast chargers at maybe 50 locations up and down the East Coast USA.

THIS IS THE ONLY NISSAN DEALERSHIP THAT I HAVE EVER BEEN TO THAT REFUSES TO MAINTAIN THEIR FAST CHARGER.

As far as I am concerned, NISSAN Corporate should de-cerfify Jenkins Nissan in Leesburg FL as a licensed NISSAN dealer since the location refuses to maintain NISSAN branded CHAdeMO chargers.

I took my Vehicle to Hall Nissan in Virginia Beach on Bonney Road.
I want my gauge repair, I didn't have any problems with it until after I had gotten an oil change on June 2018, soon after, I was been mistreated by all Hall Nissan dealership employers, they fail to honor my 7 years extended warranty, it was changed to a limited warranty, they are refusing to repair my vehicle after they destroyed it. They want me to pay for the damages that they had created and caused, They are extremely disrespectful in the Service Department, Supervisors, Management, Headquarter Office, and Nissan Hall Dealership, after I get my vehicle repaired I am not coming back, and I will never refer anybody to you again, I had referred over 50 people to your company, they bought vehicles from you. I will only share the bad and poor experiences that I am now facing from your company, I am ashame to tell anybody that I bought my Armada Nissan from your dealership company.

Bought a used car fro Freedom Nissan in South Burlington Vermont part of our deal was to install new tires which was put in writing we owe a set of tires at dealers cost. Not sell a set of tires at dealers cost even the salesman that sold the car agrees with me and states so in several text messages tires should be free The owner is refusing to honor the agreement was extremely rude on the phone buying a car should be an exciting experience not the case at this Nissan dealer please help with this situation Regan Rock

I called because of my upcoming open heart surgery in which I am extremely stressed by, to aske for an extension for my August and September payments, which I understand is possible to do. I have previous but is because my state of healthy as been bad and had to take of work several times, but hopefully this surgery will help all that. The rep was very rude and refuse to grant me the time , told me that she will asked her supervisor and he also said no. This is representatives of a major corporation that are treating the customer with no sense of dignity or compassion.

My name is Rafael J Pillot Alfonso.

I will pass this information to my bosses at which I am the fleet manager and we are recently trying to price NV200s like mine for a fleet of 18 trucks to do Directv for AT&T.

Is it customary that the Nissan dealer offers no discounts on a new vehicle if the buyer is not putting any money down and gets 0% interest for the life of the loan?

Thank you,
Brenda Hunt

I have a Nissan Altima Coupe 2012. I've been back to Nissan every week for like a month now. It started with a leak I paid close to 1k. Then 3 days later major leaks again. I bring it back they tell nothing is wrong it's just the a.c although the leak is massive. I leave then a week later I have loud rattling squeaking noises coming from the car. At this point I'm pissed. I get charged over 100 dollars for diagnostic fee. I'm paying all this money and I feel like every time I take it yo Nissan it gets worse. If something does not change I'm taking this to the headquarters. Money does not grow on trees and although my car has a lot of miles I've never had issues until they worked on my car and flushed it. This Nissan is located in Ellicott City, MD. Please evaluate this situation and get back to me. Thanks

From: Patty Zahler, 79 Pomeroy Meadow Rd., Southampton, MA 01073 (413) 203-5459
Re: Country Nissan, 40 Russell St. Rt. 9, Hadley, MA 01035, (413) 774-3121
On July 11,2018, due to a recall, I took my car into the dealership service to have new airbags installed in my 2010 Nissan Versa. The airbags were installed, and I drove home. The next day, while I was driving my car, the airbag light on my dashboard began to flash. I was concerned my airbags would inflate, or that they were non-functional, so I pulled off the side of the highway I was on and called the dealership. The receptionist put me through to service 3 times, but no one picked up. Finally, I left a message asking for them to give me a call back. I did not receive a call back, so i called the dealership the next day. They scheduled me for Monday, July 16, at 11:00 a.m. After inspecting my car, I was informed that the technician scanned for codes and found a B1054 for a spiral cable open. All warranty repairs and checked and found causing light to flash. Cleared code and turned steering wheel and light cam on. They want to replace the spiral cable for a total of $330. The diagnosis fee of $60 was waived ONLY after I absolutely saw no reason that I should pay for that. Technician also stated the airbags may not be functioning as designed. Why would I pay almost $400 (including diagnostic) for a repair that was working just fine before I took the car into their service station? I have never heard of such a thing. AND... why would I pay $328 for a repair, when it might be the airbags malfunctioning? In the meantime, my life is in danger because I no longer have a driver side airbag. Please help me with this dilemma. Best regards, Patty

June 1, 2018 I purchased a preowned 2016 Versa Note from AutoCenters Nissan in Wood River, IL. I am a Missouri resident. First, I didn't have a manual in my car which isn't the most important thing but the young guy I dealt with Jacob Menke, started out he would mail me one. After several attempts trying to get this, he finally got nasty with if you want one, you'll have to come get it and hung up on me. I let this go. Got my inspection and emissions done last week of June, time up July1. Go to License Bureau and don't have title packet. Call AutoCenters Nissan again, talk to Dee who handles this. Couldn't find it, oh yes this was a used vehicle. No big deal, more things in life to worry about than this I was told. They did send me a dealers plate but I'm still waiting on title packet. Checked on Monday, she said she checked with Courtney from bank and must be back logged. Would call her again And get back to me by end of day. Still waiting. I like my car but this experience has been very disappointing. Will have fines to pay for being late. Definitely would not recommend this dealership. Only went there because I found online the car and color I was looking for.

I was very disappointed with the service I got from 4 Nissan dealership in NJ, Sansone in Avenel, Pinebelt in Keyport, Edison Nisson and North Plainfield Nissan. You see my eyes was set at leasing a Rogue because it's easy on my wallet so I look at the Internet which Nissan dealers has special promotions for the 4th of July. I was contacted by the Internet specialists from those 4 dealerships and had phone conversations with them. I was very very very transparent with the Internet specialist and sale reps., I told them I liked Rogue, but I don't have a down payment, what monthly payment I can afford and my score is not high. These Internet specialists stated "no problem we can work with you just go to the appointment". Here are the some of the sale person told me " we are the specialist in making it Work for you" " we are the best Nissan dealer out there", " no need to go to other Nissan dealership we will let you drive today". I was optimistic but did not last long. The Internet rep should have inform me before driving and wasting my time & gas to the dealership. I was honest and transparent with you and NISSAN dealers were not. BAD CUSTOMER SERVICE!!! Jessica Acevedo, Esperanza Maldonado( Sansone), Stacia Hargrove & Pellegrino Mongillo (Pine Belt in Keyport) Alex Castro & Mr Brown (Edison Nissan) Jass, Tony Kyme & Lawrence Kyser ( North Plainfield)

TODAY MY HUSBAND TOOK MY 2017 NISSAN MURANO TO GET THE OIL CHECK . WHEN HE WENT TO GET THE CAR HE WAS TOLD THAT HE HAD TO PAY. I BOUGHT A WARRANTY WITH THE CAR BACK IN DECEMBER THAT I WOULD GET AN OIL CHANGE EVERY 5000 MILES.
THIS IS THE SECOND TIME WE HAVE BROUGHT A CAR INTO YOUR SERVICE... AND HAD PROBLEMS.
AT THIS TIME I WANT A FULL REFUND OF THE WARRANTY WE BOUGHT FROM YOU ON THE OIL CHANGES.
I AM BECOMING EXTREMELY FRUSTRATED WITH YOUR DEALERSHIP. I DEFINITELY WILL BE HESITANT TO EVER BUY A NEW CAR FROM YOU. PLEASE GET BACK WITH US ON REIMBURSEMENT OF THE PLAN I PURCHASED WITH MY CAR. I WILL START EMAILING EVERYONE IWTH A NISSAN EMAIL UNTIL I SENT THISTO SOMEONE THAT CAN ADDRESS THIS ISSUE.

I have had the srs warning light indicating, there is a problem. Just shortly after I have bought the car from universal city Nissan. I have since returned to the dealer, and they assured me that they looked into the problem and it had been repaired. If the light wen on to return again. I find out that the dealer only deactivated the light, but it went on again a short time after. every time I had brought my vehicle to the dealer, they assured me that they looked into the problem and had the mechanic look at it and they determined that the problem was fixed and resolved. and if there was further problems to return again for re-examination. If it was even taken care of the first visit in the proper manner, it would have been covered by the warranty. now they tell me that I must pay for having this problem looked at with a special tool, and that I must pay to get it fixed, the way I thought they had resolved the problem in the first place. I believe that the mechanics failed to fix the problem during the warranty period. now they declare that they cannot even tell me what is wrong unless I sign a contract making myself responsible for payment. It would have been under warranty in the first place if they had properly inspected the problem when I first reported the problem. before that, the dealer just told me that the light should disappear. soon, if it stays lit, to take it to the service department. and now they want to claim that the warranty will no longer cover the problem. I even bought an extended warranty. I suspect that the dealer has committed fraud in making me feel that they had the problem was repaired, just to let time go by so that the warranty will expire, and have me return and disregard giving me proper customer service and bring my car in more often for repairs so they can gain more customers. I bought the car cash. now they disregard me as a loyal customer. This is the second car I bought cash. I had bought five other cars from this dealer. that is what gets me that they no longer appreciate doing business. guess they just want to separate the customer from their money, then give them the silent treatment. not a fair way of doing business. I do not appreciate buying great cars, then be given a lemon. they should try to work with me on this problem, not fight hard to cover up their mistake. I will be satisfied if they can only take a little time to listen to the customer and do the job right the first time. they claim that their work is guaranteed. first they have to do the right diagnosis as professionals, do the work correctly, then back it up. I was re assured that they had properly taken care of the problem. a professional mechanic would know, or make an effort to find out what the problem is and correct it. I have made a report with the b b b I will now use the media to expose such improper treatment of clients who buy a vehicle in good faith, and later get the runaround customer service which they claim to give a satisfactory service. I want the vehicle I paid good money for, not to result as a lemon deal. wish they would not stoop to that level. I am sure there is something they can do but are playing dead, so that I will leave. I am sorry but it will not end there. I am going to make sure they do not try to dupe other hard working American?

Nissan of Granbury has had my truck for 3 weeks and can't find out what is wrong with it. they haven't called me in a week last time i called they said will call me back that evening no call. Not to happy with my Nissan Experience this is the first Nissan and maybe the last.

this is the 4th letter and not one peep from you, wassup, is this site for real or what, so much for the complaint dept my complaints seem to go no where, some kind of a response would be nice, guess I have to go directly to the Nissan main office.'
Thanks for nothing, just makes me even more upset with Nissan, didn't think that was possible......
lemon car lemon complaint dept

We have booked a datsun redigo from nissan petal navrangpura branch. We booked the car on 28th September and the sales person promised us to deliver the car on dashera that is on 30th September the loan got cleared in one dat from hdfc bank but at the time of delivery the sales person said that the monkey climbed on it so cant deliver today..it was dashera n we boight the car only with the condition if the car will be delivered on dashera n the sales person n team manager both came to my home to take down payment and promised in front of my family that they will deliver the car on dashera bt when the loan passed they lied by saying that the car was not rdy to deliver and when we asked them to see the condition of car they denied to show us n when we asked them when they came to know about cars condition they said that they knew it by evening n still they came to take downpayment as they thought we would not know about their lie and they also lied about the rat of interest on loan from nissan which was explained to us at 7.99% n at last taken at 8.75% so ultimately they knew that there was no car of our requirements available on dashera still they sold it to us in higher int bcz of urgancy n still not gave us the car if our booking and after all this quarrels and their lie we compromise on the colour j took another colour bt still they were behaving too rude , on next day when we call them to complete the accessories work they blocked us and behave too rudely i want to takto strict actions against them do the needful .
Thier names were: manish patel
Krutarth zapa

Buyers beware at Autofair Nissan of Chelmsford. I've encountered some shady practices but this was a whole new level. Showed up to purchase a Demo car with an appointment on Sunday at 11:15 right when it opened, only to be told it was sold at 9:30 pm the night before. The Sales agent, Dillon was new and he blamed his inexperience on the whole mess. His Manager, Steve got involved and shared it was an oversight with many apologies. They proceeded to try and get me to look at a new 2018 fully loaded and after about an hour of me upset came back out and said the people who wanted the car couldn't do the loan so it's available again for purchase. We were taken to the back room to inspect the car and were sitting for paper work and then had a new sales manager come out to say we cannot buy it. He states nobody was buying it last night at all, the GM wants it to remain at the site for a loaner car. So the two salesmen who kept apologizing for the car being sold from under us were trained to lie and had moved the car to the back room out of site, making up the story. We wasted three hours of our time. it appears this type of Sales fraud is a normal ploy for this location and several people have written in complaints about it on their Facebook Page. The last Sales Manager that came over was very smug and just kept saying, sorry you can't buy it. Not only was there a major lack of integrity and sales ethics happening at this site but the sales team kept trying to engage my husband and on several occasions eliminated me from eye contact or dialogue.

My husband kept saying, talk to my wife she is the one purchasing the car. We were both appalled by the treatment we had. I will be letting the BBB and Attorney General know of this behavior.

I recently posted this whole experience on my Facebook account and was surprised to hear that a friend of mine knows the owner, Andy Crews who he felt would NOT be okay with the way we were treated. I would love for him to hear about this seeing how he just won the most respected business man in NH award. This office needs to get rid of the Management that is in place and hire sales woman and men that have integrity and human decency.

Susan S-

I bought my 2011 Juke to the dealer because the check engine light was on this was on for 11:17 I got a bill for repairs in the amount of $577 and was told that the problem was not repaired and I need a new engine my question is why did I need to spend $577 to be told that my car with only 38,000 miles on it needs a new $8,000 engine my father in 1965 but our first Datsun and we've been buying Nissan's ever since my wife and I currently have a Nissan pickup a Pathfinder in the Juke we are concerned about the quality of the vehicles and I don't understand why that engine went out at 38,000 miles can you can you please respond to this question at your convenience thank you

I was in one of your dealer ships on 11/14/2016, continental Nissan in country side Illinois, my wife and I were shopping for a red Murano 2017 with cream color interior, in which they didn't have in stock, they said they can get it, then ask me to leave a deposit in which I did not want to leave a deposit they pleaded with me to leave even my truck I said no, then the manager ask me to leave a deposit, he also said I will get my money back we don't operate like that, so I trusted him and left $200.

Next morning I changed my mine, and when I contacted the dealer ship they said they're not giving me my money back, they showed me some papers that they said my wife and I sign said no refund, what we sign did not say no refund, and my receipt that I have doesn't have no refund on it either, your response to this issue will be appropriated in a timely matter, this is the second step in the attempt to resolve this issue.

The VIN for my 2017 Nissan Armada is JN8AY2ND9H9000322. The registered name is Rodney Burton. I purchased my first Brand New Loaded Nissan Armada back in 2004. I drove it for the past 12 years and serviced it at Auto Nation Nissan in Brandon Florida. During those 12 years I never really had any major issues with it. I have had the same discussion with my wife for the last 5 years about getting a new vehicle and my answer to her question was always.

I really like my Armada and if I had to buy something today it would be another Nissan Armada and the same color. So as the new year started and I had to make a couple of repairs to my older Armada I started thinking its time to start looking for a new vehicle. I started doing some research and then I saw something online about the 2017 Nissan Armada redesign and it spark alot of curiosity. It finally came down to 3 vehicles the 2017 Nissan Armada, 2016 Infinity QX80 and the 2016 Lexus GS 460. I started calling the Auto nation Nissan dealer ship in March for information on when the new Armada would be released.

The sales person did some asking around and call me back the next day saying it will be released in early June. So at that point I continued my research on the other vehicles in the mean time. I called back in April to Auto Nation Nissan and was told that now the 2017 Nissan Armada wouldn't be released until early September. I had seen the unveiling on the Auto Show where the 2017 was showcased for the first time in a burnt orange color.

As you can see I have had an eye on this vehicle for a long time. I felt that after watching the auto show it was now between the Armada and QX80. I made more calls to the Auto Nation and discovered that they were going on 7/12/16 at 10 am for the dealership to check it out and get trained on its features. So I took a couple hours off work to check it out. Once I saw it...It confirmed that my next vehicle was going to be the 2017 Armada. So on 9-15-16 I visited the Auto Nation dealership to take a test drive the Armada.

Just a thought for you...I never test drove the QX80 or the Lexus GX460. I decided to purchase the Armada that same night and trade in my 2004 Armada. My wife and I was at the dearlership till almost 10pm trying to close the deal. Unfortunately time ran out but we still took the New Armada home and came back the next morning to sign the rest of the paper work and allow the dealership to detail and finished removing the plastic on the interior. I had to run to a couple of banks that morning to move some money around for the down payment.

During the drive to the bank the engine light came on with only 28 miles on the SUV. Once I arrived at the dealership I informed my salesman Charles about the issue. So they took it back to the service Department while we continued with the paper work and demo on another Armada along with some videos to explain the new features. The repair shop consulted with Nissan Engineers and they determined they should just reset the computer. So the next weekend I hook up my boat for a fishing trip and I noticed a strong odor coming from the exhaust. I thought to myself it must be because its a brand new vehicle. I awakened on Sunday and headed to church only to notice that the engine light was back on again. So I took it home and dropped it off at the dealership to have it looked at again for the same issue as before.

The technician Bryan and Hamza the Repair Specialist kept me in the loop about my issue. It seems it was another issue that had to be escalated to the engineers and sensor was ordered. So now that makes 2 trips to the dealership and now 5 more days the vehicle was down. At this point i'm very frustrated about the issues with my new Armada. I make a complaint to Nissan Consumer Affairs on that Tuesday with case number 24220704. I had several conversations about the 2nd trip for repairs with them. I explained to the Regional Represenative Diamond that I felt the truck would be back in the shop for another repair because there is something wrong with the truck i selected.So 2 more weeks pass and I started noticing acceleration issues between 20 to 40 miles per hour.

I thought to myself your just overreacting because of the past issues. During those 2 weeks I pulled my boat an hour away to have the boat wrap replaced. Then I had to pick it up again and the Armada was struggling to reach 60 miles per hour while towing the boat. Im thinking once again maybe there's something im not doing correctly with the tow mode feature. So I go back to the dealership to ask about the tow mode and I was doing everything correctly. So the next weekend I take the boat out for a fishing trip and noticed the same issue again struggling to accelerate between 20 to 60 miles per hour.

I take the Armada back to the dealership for the 3rd time and now I know there is something defective about this particular Armada. So I call to escalate my issue multiple times with Nissan Consumer Affairs because the engineers cant seem to figure out whats going on with brand new vehicle. I was told that the last issue with the exhaust had 3 other vehicles down in the country as well. This process goes on for a week now and no answers that will resolve my issue between the Auto Nation Service department and Engineering. Im so frustrated at this point because I cant get any answers on whats wrong or how long it will take to figure out the problem.

Between going to the dealership to talk face to face with the mechanics and speaking to the Nissan Consumer Affairs department i'm in a bad place at this time. So now its Tuesday and I receive a call late in the afternoon from Raven and Executive Specialist from Nissan Consumer Affairs about meeting with a field engineer on Wednesday at 1pm. I informed Raven that I would have to take off from work early to make this appointment.

She also sent over an email reminder about the appointment. Its now Wednesday about 11:50 am and I receive the worst possible phone call from someone in Nissan Consumer Affairs office that the meeting and the hour drive with the engineer was canceled. Here I am excited about finally driving my vehicle so that the engineer could gather more information from the data recorder that was going to be installed before we took the drive. This was also going to allow me to ask direct questions and get some answers about whats going on.

So now i'm really feed up with the whole situation and stressed to Nissan Consumer Affairs on their recorded line once again about all of my concerns. I just keep hearing lets get the vehicle repaired first the we can talk about some sort of compensation or buy back. On another note I had my previous Nissan Armada wrapped with my business as advertisement on it...but with all the issues going on with the new truck I have had to cancel previous appointments and actually change companies because I was too ashamed to face them anymore because of the issues with my truck.

So I found another company and started the design process again only to have the same thing happen again in which I was supposed to have the wrap installed Thursday a week ago. I haven't been able to advertise for my business since purchasing the new Armada. I'm losing business everyday that the truck is in the shop. It has been 2 weeks now and the recorder has been installed and the truck is still in the shop.

So please put yourself in my shoes now Knowing all the details about what brought me to the Nissan page to make the post you came across. How would you FEEL right now and everyday since the day I made the purchase. For the most part my days are filled with anger and frustration along with regret. I wanted to be the first to purchase the new Armada in my area and look all the pain that I deal with on a daily basis.

When they canceled the appointment I thought I was going to have a heart attack because my blood pressure was so high. Well Rebecca as you see from this message it took a while to express in detail my Nightmare. I look forward to hearing from you. Here is my contact information 813-416-9797 and Resultshealthnutrition@gmail.com. Thanks

When I turned on the defroster or AC the system made an audible noise. Also white smoke came out one time. I took it to the Nissan dealership in Sanford and told them about the noise and smoke. I also told them that I'd had the AC recharged but it hadn't kept the charge. I wondered if there was something wrong with the blower. Also the " Check engine light" was coming off an on. I was there for hours and they eventually came out and told me that they could fix everything for @ $200+ but $300+ if they found a leak. I was not shown a definitive breakdown but was relieved that the check engine light was just a malfunction. They found a bulletin on it and said they'd reset the sensors. I thought they were fixing the air system problem for the amount quoted.

They were running dye to find a leak and i waited. Eventually they said there was no leak. After four hours they were done. They charged the higher $300+ price but had done an inspection and there were some small side lights replaced. On the way home i could still hear the noise when i turned on the air. When I examined the bill more closely they had just recharged the AC and put in dye but not done anything to fix the noise. I was surprised that they charged for the bulletin item and that was $186. I would have thought it was a Nissan Malfunction and that they should fix it. Since it didn't actually mean anything I don't think i would have paid that much for repairing something that could just be ignored.

A few days later i was unable to defrost and had to pull over because it wasn't safe to drive. I called and made another appointment to bring it in to fix the problem with the air. i was treated to a demo on how to turn my air and AC on and off by the service manager. He was very condescending. When he finally listened he could hear the noise and said that they would check it. Apparently no one had bothered to listen to it when i first took it in. Then he said it was the compressor. But he couldn't fix it that day, i'd have to take another day off and bring it in.

I am upset that they misled me about the charges; that they didn't bother to listen to the system when I first took it in, that I took it a second time and nothing was done and that they now want me to take a third day off or pay to rent a car. They do have a shuttle but I could not get them to commit to a time that would allow me to get to work.

They were also very defensive and quite fresh when i spoke to them today. They took great pride in fixing the sensor issue (which I consider a Nissan malfunction); told me I agreed to the charges (I was given round figures for a repair that was not actually successful and not shown any breakdown that itemized the sensor problem as included, and ignored my issue with them not bothering to listen to the noise coming from the air system in the first place. They merely recharged the AC, claimed they didn't see any leak and called it done. It wasn't.

I purchased a new 2012 two wheel drive Nissan Frontier and now I have 49.400 miles on the vehicle and the Exhaust manifold breaks under normal wear and tear on this truck. The dealer is charging me over $1,100 to fix it and says it not under warranty. However this had to been a defective Exhaust manifold from the beginning and just took vibrations over time to break it causing it to leak. I have them keep the part so it can be analyzed why it broke. I am having the work done at Hudson Nissan in North Charleston SC. Can you review this problem on my truck and let me know? It been a very excellent truck up till now with no problems.

I bought my new Nissan Altima coupe in 2008. Loved it until the dashboard started getting sticky. Later it started melting! It caused a glare in the windshield that was so bad I couldn't see to drive.I called Nissan and after several calls they told me to take it to my dealer, dealer said it was bad but Nissan finally said they would pay half replacement. By the way, Toyota had the same melting dashboard and they paid 100% replacement on cars up to about 15 years.I researched Nissan melting dashboards and 100's of the same model has it. I'll never buy another Nissan.

Good afternoon, I am writing this letter on behalf of my father who had purchased the 2016 Nissan Maxima Platinum edition. I believe he made this purchase in October 2015 for the 2016 model. I myself own a 2014 Nissan Altima, and have no complaints except for the recall for the hood latch. The car my father purchased was his dream car, most possibly his last car as he is now retired. He chose to get this car fully loaded, everything to offer on this vehicle.

The exterior color is color is red. He loves the car! Already he has had the radio/navigation replaced as it didn't function properly, (but assumed that this was a bug and he did not sweat it). Nissan promptly fixed this issue. While visiting my father I was admiring the beauty of the car. It is very nice. Unfortunately, I did come across a pretty big flaw in the exterior paint. Actually the flaw is so large, to say it is 98% of the cars paint job that is the issue. The other 2% is the paint on the cars plastic substrate, bumpers, etc. The whole paint job, with the exception of the bumpers and black windshield trim, is severely "orange Peeled".

For just about any ordinary person looking at the paint job they may not know what exactly they are looking for. But I can assure you, it is completely obvious to me. When you look at the car from any angle, part, hood, door, trunk; you get a distorted reflection. The paint is definitely orange peeled, and it isn't just a section, it is not poor lighting or angle. I am not sure how this could have escaped inspection at all. His vehicle had just broke the 2000 mile mark.He hardly drives at all and the interior is as good new as the day he bought it.

He is not happy about this at all, especially now he feels like a consumer that was taken advantage of because the car was allowed to pass inspection and "some one will buy the car with the bad paint job-they wouldn't know the difference". From my experience working for automotive paint specialists, as a quality engineer that investigates complaints for automotive and custom made paint defects ranging from every known defect possible, (especially orange peel!), I can assure you I am not mistaken by my visual analysis of the paint on his car.

This "defect" is not really debatable. It is clear as day. As a very expensive car, most of which he paid in cash for, having this car taken back to Nissan twice for work on the navigation and radio, but now for the paint job. His car is in perfect shape as the day he bought it. Still looks 100% brand new. But this defect can not be ignored and I feel responsible as a complaint investigator not only as my career, but as a son looking out for his elderly father. I have not told him yet of this revelation, his wife and my mother recently passed and this car is what makes him smile in the morning.

But if he paid as much money as he did, he should get the full value out of the vehicle, including the appearance. Please have technicians at least look at this defect (orange peel) and it should be plain as day. Finally, we are faithful Nissan fans, love the vehicles and the customer service. I will continue to be a loyal consumer, but this issue does need to be addressed, and I hope someone takes the time and response to this letter.

September 10, 2016 - Nissan Eisnehauer in Wernersville, PA. Went to talk about my lease ending, after purchasing a used vehicle in 200, a Murano in 2005, and another Murano in 2010, and then trading the Murano in for a 2014 Pathfinder Platinum. Unfortunately, we are in a open Chapter 13 for two in a half years, never missing a payment on vehicles. Landed a new job at UGI, husband take hone at 80,000 and yet Nissan has been rude to us. Not want to help us in our next vehicle.

September 17, 2016 Decided to try Apple Nissan, York PA. Same treatment after sharing at first how they thought Eisenhauer was rude and they could help us. Wasted our time, called out attorney to get more information on us for our good terms. Decided to let us know after all that, they could not work with us. Will never purchase a Nissan again, after promoting these vehicles for years. I never knew how people can go through tough times and work hard to get back on their feet and still don't get the help, or support from American companies. It sadness me...

To think we were once military people that served the best country ever, to fight for what we believe.

This fiasco began August 30 2016. I had recently totaled out my 2015 Nissan Frontier that I had purchased at Universal City Nissan. I went in and looking for a Nissan Frontier SV long bed, gun metal in color; similar to the one that was totaled. I bought the car gave them two checks, one for $3600 and one or $400. They told me not to wait on the car but it would be located and they would call me. Three days later they still hadn't found the truck. So I spoke to the salesperson "Rodrigo" and told him to cancel the deal.

I live 50 miles from that dealership so I told him to tear-up the checks. I proceeded to find the truck and purchase it from Metro-Nissan, on September 2, 2016. On Friday September 9, Universal City Nissan cashed he $3600 check. I contacted them on that same Friday and they had me supply them a copy of the canceled check as well as a copy of my bank statement showing the transaction.I have spoken to several "business leads" Carol and someone else. Since this morning no one has returned my call and no one is available to address my concerns. I'm so disappointed. Something must have changed at that dealership from February 2014 when I bought the 2015 to now.

On Wednesday 17 August 2016, the vehicle I was driving in (Nissan Pathfinder ST 2015 model) was involved in a motor vehicle collision. The accident occurred in the Ballina (NSW) area just before lunch time. The vehicle I was driving was one that I purchased band new from the Nissan dealers in Penrith only few months ago. It was new and I paid $40,000 for it. The accident was not my fault and subsequently I have lodged a claim with me insurance company NRMA to have the vehicle repaired.

The damage sustained to my vehicle was on the drivers side door and rear passenger door. The impact of the accident was enough to deploy all airbags down the right hand side (drivers) of the vehicle from the front right to the rear. As a result of my accident once again outlining I was not the driver at fault, my vehicle was towed to Car Experts in Ballina for assessment and repairs.

I have since been notified by Car Experts this week, that the parts to have my vehicle fully repaired and back to the new state it was in when I purchased the car would not happened until on or around the 25th November 2016. This delay is as a result of parts not being available in Australia and having to be imported in from China via a number of other countries. That will be three (3) months or longer that my vehicle will be off the road and unable to be driven.

I am of the firm belief that this delay is unacceptable and parts for new vehicle especially should be readily available here in Australia. My vehicle was due to a major service, clean and polish on the day the collision occurred. Again I purchased it brand new and it was always well looked after for the short time I have it, Not having my vehicle for months will and has been an inconvenience to me and my family.

I would hope that Nissan Australia would review my complaint and reply or contact me with an alternate outcome.

I took my car to Cookeville, Tennessee Dealership to have my parking brakes checked. They were making a growling/grunting sound after I pushed the break pedal down, and when I took my foot off the brake pedal, the car moves slightly and makes a grunting sound. I have had the car for over 6 months and then this started. The dealer said it's ok. It's getting worse and I'm afraid to leave it parked on a hill now. I took it to them twice already. They say the same thing, nothing is wrong with my parking brake. There is definitely something wrong with my parking brake!

Tried to come to a deal with salesperson Kevin, who was fine, realized we were too far apart, so I asked for my car keys to be returned since they had the, to evaluate my trade, I asked multiple times five minutes later, a man named Jesus Guerrero, Sales Manager, asked to sit with me, finally gave me my keys, he then told me they could not do this price, I said thanks anyways and proceeded to get I my car, then another man approached and said he was to actual sales manager and the Jesus guy had made up fake business cards and he was not manager, then this guy says he can do deal except he proceeds to insult my current car, 2012 Kia Rio, as a throwaway car and offers me a lower amount on my car to make up difference on price. Do not trust anyone at this dealership, they lied to me and insulted me and then tried to take me for a fool.

I purchased this car from Vospers Plymouth on the 7th June 2015 and as part of the deal we had cared4mot cover and cared 4 warranty we returned the car because the near side front and rear windows would go down but not return on the local control only on the drivers door control and the rear off side is very slow.

Today I took the car into Vospers for the MOT which was booked six weeks ago approx 23rd March informing them that there was a brake judder the Windows still don't work. On collecting the car I was informed that the car had passed its MOT with an advisory that the front brake discs are pitted and corroded and a quote to put this right.so according to the MOT engineer as it is done on a rolling road dos not cause the steering wheel to shake and the car to judder even though it does it on the road this falls within the parameters so is not covered by the insurance yet as it is on the advisory it should be done.

As for the Windows they said that they had been oiled and we're working OK both near side windows went down from the local control but still would not close from them only the master drivers door. And to add insult to injury I was told that the Cam belt needed changing when I informed that the it had been changed by them 11months 3000miles ago and when we first took the car in I was inform it was to have a diagnosis check @£106 Labour when challenged was told no it did not need that.

It seems to me that Vospers Nisssen Plymouth have no after care for their customers and I shall not be looking for another Nissan or any other car from Vospers southwest I wait your comments and the car can be at your disposal should you wish to drive it. As we intended to drive down to the south of Spain in this car and have lost all confidence in it I have had to cancel these plans and booked a flight instead on the 17th May.

I bought a Nissan rouge June 2015. It was the top of the line for that model, so you know I paid a lot of money for it. My complaint/concern is I hear a lot of wind noise it is really loud inside the card. I think it is coming from the bars on top of the car for luggage etc. Before this purchased I had a 2011 Nissan Pathfinder, loved it! But when I purchased it the same wind noise. Nissan eventually issued a recall to fix that problem. I was hoping your company will do the same for the Rouge I have looked on line and Found many having this same problem different years. Please Please find an answer for me. Since the care was well over 30K one would think you would not have this issue. I am not sure if it is the luggage rack some said the doors. I just want some help I came back to Nissan because of the quality and service regarding cars. Please let me know something before my warranty runs out.

My complaint is with the Nissan Motor Acceptance Corporation. I have financed two leased cars with them over the past 6 years. My new lease began on Dec. 14, 2015. I sent paperwork in for monthly payments through my checking account and received no feedback on the status of my payment request. I finally called NFMC and spoke to a customer representative who said my payment plan was set for my Feb. 20,2016 payment. I lacked confidence in their capabilities so, on about Feb. 20- 21, I called my bank and was informed that no information had been submitted by Nissan Finance regard direct payments from my checking account.

When I found this out I immediately sent a check in for my Feb. 20 payment. Had I not called my bank I would have been late with my payment which would have adversely affected my credit rating. I called NFMC back again and was notified they could not set up my direct payment in time for my Feb. payment but it should be ok for my March payment. Where was the communication to me? A poor example of Nissan customer service.

I took my altima in for a trans. problem to planet nissan in las vegas and they gladly replaced the trans.and also the a/c compressor,and i asked them to check the brakes they came back and informed me that i needed all brakes. I told them i couldn't swing the cost at the moment, and i would come back when i could afford it. Which i did and then they informed me i only needed the rears done. They told me they would replace the pads and turn the rotors.

I also had too tell them the a/c was NOT blowing cold air and they did not turn the rotors. I worked professionally in the the automotive field for 16 years and i know the difference between a resurfaced rotor and not. I was ASE certified in all four categories of certification so here i sit without a car now for so far 5 hours on my day off and things i need to do, while they repair a comeback. Not a happy camper. Also at the time the a/c was blowing cold.

My 2010 Nissan Altima wouldn't start. Thought the key needed new battery. Long story short, had to tow it to Nissan, found out it was the Steering Lock. Seems the Altimas and some Maximas from 2008 - 2010 had defective steering locks. I was outright told that Nissan should've had a recall on this but they decided it to was their benefit not to. So now, almost $1200.00 later, out of my pocket, Nissan replaced the defective part and the warranty on $1200.00 is only for 90 days.

When Nissan found out about this defect a few years ago, they added 3 years to the warranty. Conveniently, mine ran out May 2015, and I was never informed of this issue, as I would've done something about it then. My car only has 23,000 miles and it's well taken care of.

I've read numerous complaints regarding this issue, and I think it's a joke that Nissan Corp. has the nerve to sell defective products, knowingly, and stiffing loyal customer out of their hardworking money. When the car was brought to Nissan, they had the nerve to bombard me with trying to sell me a new car. I think Nissan should reimburse their customer, put out a recall on the defective parts and have the decency to fix and stand by their crap that they have the nerve to sell.

On, January 8, 2016, my family and I went to ALL STAR Nissan in Baton Rouge, La 12422 Florida Blvd. 70815, in attempt to purchased a 2009 Nissan 370Z. After test driving and discussing facts regarding the car with Jacklon Sims (sales consultant), the general sales manager, Ryan Ipson, agreed to sale the car for $15,000.00. It was agreed to extend the offer until paper work was completed with our credit union the following week. The process took a few days secondary to the dealership forwarding incorrect information.

During the final submission of the purchase agreement with our credit union; the sales price changed to 15,889.00. Ryan Ipson was contacted by phone to discuss the incorrect sales price on the purchase agreement. He voiced that "I would never agree on even figures like that"; knowing that he shook hands on the deal of $15,000.00 in front of his sales consultant, Jacklon Sims and my family(wife, daughter and son witnessed the agreement). I asked to be directed to a higher manager and his response was," all the managers will agree with me". I contacted upper management but no one returned my call as of today.

**Chief complaints: not honoring initial sales price, changing figures in the paper work, and not trying to satisfy a customer that desired to purchase a vehicle with Nissan.