Blog 
Write for Us 7-Eleven Complaints Continued... (Page 3)
109+ reviews added so far. Upset? Call 7-Eleven corporate: 1-800-255-0711No Reviews
7-11 has been advertising for a long time that from Sept. 14-22 you can buy 1 xlarge icee and get 1 free. I just went to a 7-11 store and filled two xlarge icees. Went to the counter and was charged $4.52! I said, 'no it's still buy 1 get 1 free' and he said 'NO, we didn't want to do this any more". I kept saying but it's till the 22nd, that it's everywhere, and he said 'NO we got tired of it, we took all signs down, we're not doing it any more!' I don't feel this is a right way to run a business. Don't they all have to do what's advertised? And if they took all the signs down they should have put one up, at least at the icee machine stating that they were no longer doing the special before I filled up 2 cups!!
I am living around one art plaza I love to shop at seven eleven every day and I love that store but I am really upset This store in front of the main office the most customers are the office person. I have a question to customer service why you allowed employ in work place to do text in front of customer? I know everybody they working there I never seen just like this guy is not one day it is every day when I am there he is on text his phone and especially Friday august 28 I am surprise approximately 10:25pm I was walking with dog outside in front the store I saw him he out from store with some big box and other staff and he put in his car he left. If you need information please look the camera and do something.
7-Eleven Store #25726, 8700 WEST 95TH ST, Overland Park, KS66212-4049. This place has some real Customer Service problems; if there is any specific Dress code, "Undercover Boss" needs to pay 7-Eleven Store #25726
a visit. In These days and times when juveniles can get shot for wearing "Hoodies", Where is it now appropriate for your white staff members to mimic today's questionable news headlines by wearing 7-11 displaying "arm tattoos and earrings" while wearing hoodies? Greet all African American customers, Older elderly neighborhood residents, with "Yo what's -up?" The neighborhood in this location is , of course, mixed with dedicated customers (mostly older) who have used or patronized your store 7-11 for years. I personally video tape each encounter I have at this local store and archived varied behavior problems ranging from A-Z because I never know what to expect when dealing with your hired staff.
When I purchase gas I always prepay; even with a simple $20 bill the clerks regularly check it as if it is counterfeit... they are also unequal with this procedure when comes to white customers I have recorded paying with $50 bills and larger. I used to gas up after I get off from work near mid night to ensure I have gas the following day/week; these days there seem to be stray that are in and about your store for long periods of time like "hells angels." I have since stopped patronizing your local store during these hours since it does not feel safe. My next step is to archive thru social media some of the antics I have video recorded, and share them with our local neighborhood "library District" association. Maybe even file a complaint with 7-11 corporate offices so they know what is going on. Please let me know if I should advertise you have not responded to your customer complaints. I 'll be happy to re-route my business elsewhere.
I went to 7-11 on Albert and 1st avenue to exchange my propane tanks as i was going camping for the weekend and the girl working had told me that they were over 10 years old which was impossible as they had been sold to me from that very store only a few months previous to this issue. They should not be allowed to give out expired products that i can not exchange ruining my camping trip.
The above 7-11 sells buttered rolls as do other locations for an additional charge. Store #11201 located at 944 Portion Rd. Lake Ronkonkoma, NY continues to sell buttered rolls with less than a half teaspoon of butter smeared on a roll, this is like eating cardboard. The roll is buttered by the overnight crew. I have addressed my concern with the day crew. I never see the franchise holder and I doubt that my concerns are mentioned to him. If I am being charged extra for the butter there should be butter on the roll. I have been in other 7-11's that market unbuttered, lightly buttered and heavily buttered rolls. Unfortunately they are not convenient to me.
Kudos to you 7-Eleven, you hired an absolute gem. I am referencing the unit at 3rd and Marian in downtown Seattle Washington. Never have I witnessed such a turnaround in a business. This is the friendliest 7-Eleven I have ever shopped in. It is obvious that it is a strong priority to this new manager, genuine and sincere. The store is kept so much cleaner than it ever use to be. But the thing that I am most appreciative of, is I can now walk in and out of the store without having to walk through a pack of undesirables. She has all of her staff running them off just as quickly as they congregate. My entire office echoes the same words and we just want to thank-you, as a day does not go buy that we are not in the store. You need to hang on to this one.
Tonight my boyfriend and I went into the 7-11 off of Lomaland in El Paso TX with his two young boys. We were having a sleep over so we wanted to get some snacks for the night for ourselves and the kids. My boyfriend loves slim jims so he got one of course. When we got home my boyfriend took a bite and even the kids asked when he took the bite “what’s wrong dad does it taste funny”. My boyfriend swallowed the bite he had and then looked at the expiration date it was indeed expired. It’s expiration date was Feb. 27th and it was March 15th. We had to make the trip back to the 7-11 to ask for a refund to find out we can’t even get one until tomorrow from the manager between 6am- 2 pm. That is just ridiculous this is expired meat that means these employees or slim jim themselves are not even keeping up to date meats.
Am a regular, twice weekly, patron of store at 1101 N. Calvert, Baltimore Md. They used to have one of their doors locked shut(two door entrance) but with PUSH/PULL signs and I was reguarly complaining they should have it also-unlocked or remove the PUSH/PULL signs as many of us believed the signs and tried to use it. Finally store size doubled and new doors(one still shot) has PUSH/PULL only on the usable-door. THen last week at 6am I put $3 currency on counter for $2.50 purchase and two quarters are tossed on the counter, spin around and settle.
I picked them up, thought clerk(who is mgr) had too much caffine that morning, and started to leave. I then get this lecture from the clerk-manager “I tossed the coins on counter because you disrespected-me, you did not put your money into my hand thus I cannot respect you by handing you your change”. Wow, had never considered my act of paying to be disrespect. And I complained to corporate by phone and told story to neighboring 7-11 whose manager used to work at the troubled 1101 N. Calvert facility.
Today at 8am I show up for coffee, newspaper, sandwich, $3 purchase and have only my Temporary debit card, it has been replaced with Regular debit card(which I learn cancels out the temporary version issued by bank when you visit, regular is mailed). I did not know that. I tried to use it, resonse “expired” on screen. I showed manager(SAME GUY) the card says Expiration 8/15 but tell him it is the TEMP card, I have the real card at home, can bring it in later. He then has an assistant talk to me, assistant assures me that if I did not pay, it “will have to come out of my picket, now, and I do not have any cash on me”, (I do not believe EITHER of these statements).
The manager, target of my prior complaint over “disrespect” supervises all this, says nothing. Let’s the assistance refuse the $3 transactoin, refuse letting me come back later in the day,I live just across the street in a 23 story upscale condo complex. And I own six rentals at 941 N. Calvert, down the street, that the Manager knows about as once he had walked down the street to check out a vacancy I was promoting a year ago. The manager knows I own prperty in area, live just across the street(at 1101 St. Paul), knows that I am in store every few days, but he LETS THIS ASSISTANT stonewall me over $3.
Obviously I am paying a high price for having complained about the “disrespect incident”. I am not returning to THAT 7-11. Any other merchant who sees me regulary, and that includes several neighborhood bars, if I come in without funds unexpectedly, or with cr. card and (‘we do not take cr. cards”), they always say “pay us next time” and I insist on signing a small chit and do return within 24 hours.
7-11 treated me today as if I had just got off the bus and was a first time visitor!. Being a neighbor counts for nothing, and a patron who has complained is stonewalled. I guess this manager was asleep when commmon sense was taught.
Have feedback for 7-Eleven?
Thanks for your feedback!
Sorry. Please try again later!