Contact 7-Eleven Corporate

Today January 19 2024 at 11:08pm I went to store 16318 in parkland Washington address on receipt is 13723 Pacific Ave., Tacoma, WA 98444 went in to buy 2 bottles of brisk lemonade sign on shelf says buy two for $3.00 went to pay for them was charged $3.58 when told the lady they was marked 3.00 she says she had to go by what the till says I made comment that was false advertisement she said she would tell store owner.( He was in the back I have had problems with him before when last summer he tried to charge me $5.35 to refill the 100 oz big gulp cup when other stores charge $1.59.) so instead of another confrontation with this man I left in my rv. When I pulled up to the traffic light a person pulled up to me And told me that the 711 owner ran outside and threw a burrito at my rv I have include with this email pictures of receipt the mess to my RV and the offending burrito. If this is the way 711 franchises are allowed to operate please let the public know which stores are corporate and which stores are franchises so that we can as the public can then know weather we want to shop there or not. I enjoy shopping at 711 but not having good experiences with your franchise stores I really like your big gulp refills but drives me nuts with some stores do and some don’t have this program and you don’t know till you get to the cash register with your full cup and the are told 5.35 when you are expecting $1.59 if your franchise store had a sign franchise owned or was different color I would drive by and go to the next one

I have encountered a 2nd bad experience today at your Jurong East St 21 outlet also by a female Indian staff. It happened today 1st January 2024 at around 630pm to 640pm.

I came in the store to ask for a set of cutlery. At first, she seems lost and ask me to find a Chinese uncle staff for it.

When the uncle approached me I pointed to the cutlery section and ask if there's any more cutlery as I only need 1 set.

The female Indian staff stop the uncle when he wanted to help and talk to me in a very bad tone in a presence of other customer as if that I couldn't afford to buy a cutlery and said that they couldn't just give out the cutlery. I was truly upset of how she handle the situation and I went off. She can simply apologise and ask me to purchase and I would do so.

Having that kind of treatment in your store, I was truly disturbed by it and decided to go back to store and purchase the whole set of cutlery. Upon reaching the cashier, I saw the Indian female staff and I advice her by saying she can spoke to me nicely as I could afford a cutlery you don't have to put it as if I can't afford one. I was ashamed infront of customer and she shouldn't do that in the first place.

To my surprised, she answered me back in a very rude manner and start cutting all my conversation. It was a saddening situation. The Chinese uncle came and ask me very nicely and I try explaining to him and this Indian staff lady came out from the cashier and stand infront of me and Uncle. She keep cutting my conversation again and again.

Honestly, What do you expect from a customer that was being ashamed infront of other customer? Is your staff not well trained enough? She even say out a remarks that she don't mind that I make a complaint and she didn't want to have a customer like me. When I ask her name, she responded "I don't want to give you my name, I don't like customer like you". I am a regular customer in your store and this really upsets me. I'm also aware that there's been a lot of complaints from other platforms about Indian staff behaving rudely to customers and it is so unacceptable.

I'm looking forward for your response in this matter. I took this as a very serious matter and I have encounter a bad service before in this shop and I want the company to take a serious action on this staff.

I'm about to make this a problem where they will not load any cash anywhere at 7-eleven here in Eugene and honestly I think I want to file a lawsuit.

Dear 7 eleven,

I hope this message finds you well. My name is Wladyslaw Katsuba, and I am writing to express my dissatisfaction with a recent purchase at your 7-Eleven convenience store located at 1613 Columbus Rd, Burlington, NJ 08016. On 12.06.2034, at approximately 4-6PM, I purchased a phone charger from your store for $13.85, as evidenced by the attached payment confirmation screenshot.

Unfortunately, the purchased charger not only functioned poorly but also charged at an extremely slow rate, approximately 5% per hour. Realizing the product's defects, I returned to the store 15 hours after the initial purchase on December 7th at 8:10 AM (New Jersey time).

I sought a refund, initially prompting your staff to inquire about whether I preferred a refund. However, to my disappointment, I was later informed that a refund was not possible. I attempted to engage in a dialogue with your staff, explaining the malfunctioning nature of the product and expressing my lack of need for it.
Regrettably, my concerns were not heard, and I left the defective item at the store.

I kindly request that you investigate this matter and take appropriate measures to facilitate a refund. The attached documentation serves as proof of purchase. I believe in the fair and ethical business practices upheld by 7-Eleven and hope for a swift resolution to this matter.

Thank you for your attention to this issue.
I look forward to your prompt response and resolution.

Manager Behavior very nasty to customer on Nov. 2, 2023 at counter. So I gave her phone number to Corp and 711 people to report her!!
This Nasty need to stop !!

So I go into my local 711. Which is on 1st street in canby Oregon. I wish I got her name butchers was not wearing her name tag.
But she is a middle-aged blonde woman and she worked today. Which was 1 AM October 26.
So I go in to pick up a DoorDash. Order well, she was quite rude that she had to fulfill it. Also, she basically said I needed. To fill the customers drink when technically. We cannot do that per doordash policy. So anyway, I did just to make it easy and please. The doordash consumer. the whole time I dealt with her she was very rude, Like saying things under her breath. Which I will not repeat alarm with giving me dirty looks and making me feel uncomfortable. Then the doordash customer forgot. To add 3 ketchup packets so she messaged me to ask if I could just get 3. Well, you're blonde employee working at 1 AM October 26. She Got even mot
angry and said nope. We cannot fill it if they did not order it on the app OK i understand that and that is fine.
And then she proceeded to tell Me that I should have already known that do for future reference. It was very unprofessional how she acted as far as being.
A good employee, I always have a great experience unless she is working. But I just wanted to communicate. Also friends I have seen even mentioned her poor attitude. Even doordash customers said. Oh yes, I think I know who she is. I do not like her either. Other than that, every other employee is great at that store aside from her . But you know the famous saying. One bad apple will rot the whole bunch. But thank you for taking the time to read this complaint. I hope you have a good day.

7-Eleven gas station and store
11461 Firestone Blvd
Norwalk CA 90650
This is the worst 7-Eleven I've shopped. They're mostly on the phone not paying attention to costumers, sometimes being rude. I buy coffee mostly every morning in other 7- Elevens most of them they greet you with a smile. One time I tried buying two packs of Camel cigarettes I had a coupon from Camel Co. for two dollars, they wouldn't take my coupon. I've used it before on other 7-Elevens. I told them other stores taking the coupon and they got upset. Then twice I've won 100 dollars on lottery scratchers I tried to cash them they said they don't have change. I understand on a regular 7-Ekeven store but on a busy gas station. The second time on a different day I was in line trying to cash my lottery scratchers ticket. I paid attention there was two costumer's in front of me, one paid 60 dollars the other paid 80 dollars for gas, I saw the clerk put the money in the register. When I ask to cash my ticket they said no change I told them what I had just witnessed I know they didn't put the money in the safe deposit machine. So they refused to change my ticket. I don't go there anymore I rather drive a little further and pay more for gas than get bad costumer service.

poorly run store, rude employee's dirty store, lack of hot foods do to laziness. selling hot food dry and hard and burnt. 1140 Lyell Ave Rochester N.Y

Your employee Jeff working nights 1257 to be exact at night decided he was going to tell me he would not sell me lotto tickets for no reason because I asked him what number the ticket was on trying to spend $100 on lotto tickets in your store after I just spent $40 another things the guy is very rude basically told me no and get out how do you tell a customer that when they're fixing to spend hundreds of dollars in your boss's store or your corporate store for that matter and this is not the first time this guy has been a complete asshole to me you should never be in customer service let alone waiting on somebody the guy completely is hateful and disrespectful to y'all's customers

Hi i live in Orlando Florida and i have a complain about store #32101 (4501 Conroy Road;Orlando FL 32811).
Every time i try to pump gaz at the pump with my credit card; it says "card not read see cashier " so I'm forced to go inside , stand in line and try to guess how much i need to charge my card in order to get a full tank of gaz .i have no problem using my card anywhere else ( Wawa, Mobile or Race track).I asked the cashier the reason why it happens all the time ,he said it doesnt only happen with my card but with all other custumers card too . He said in a joking way that its because the pumps are old and need to be replaced.Months are passing by and nothing gets replaced .
It actually looks like the owner purposely wants custumers to go inside in order to buy something else (drink,snacks etc ....)..
Hurricane Dorian is approching so i went today .i had to go inside the store and prepaid $20 on my card to make sure i have a full tank of gaz . It only came to $15.86 . The cashier told me i will get a refund on my card if i overpaid . i saw the charge on my statement but still havent seen the credit .
so please do an investigation on this particular store and let me know .
Thank you
Janic

when I was at the gas station today with my mother I slipped and fell walking back to my car. there was something slippery on the pavement and no signs that there was something there. Two ladies help me up an asked if I needed any help I rejected because I was in so much pain with my leg and hip where I fell

updating new app i lost 3050 rewards points. g%rrrrrrrrrrrrrrr!

We are white, the neighborhood dominantly hispanic...we come here everyday ,for coffee doughnuts, beer, etc...but we are not coming here anymore as long as ,,,a guy ,,,named tag said=Deep/another day said RAMEN...HE TREATS US LIKE SHIT....NOT EVEN ACKNOWLEDGING US WHEN WE SAY HI HOWS IT GOING ETC...BUT IF YOUR HISPANIC HE SAYS HI AND TREATS THEM FINE(HISPANICS) ALSO ANOTHER GUY THAT IS NEW DOESN'T UNDERSTAND ENGLISH AND PUSHES THE BUTTON ON OUR REWARDS WHEN WE DIDN'T HAVE THE PROPER NUMBER IN...AND DIDN'T UNDERSTAND TO REDO IT BECAUSE OF THE MISTAKE,,,SO WE DIDN'T GET THE POINTS FOR OUR VISIT...ALSO ALWAYS HISPANICS SMOKING POT ,,,WHICH I SMOKE ALSO SOMETIMES...BUT THEY THINK IT'S OK TO SMOKE OUTSIDE BY THE STEPS BECAUSE ITS LEGAL ...THEY DON'T UNDERSTAND ITS LIKE ALCOHOLIC BEVERAGES...D.U.I. IN PUBLIC...WHERE ARE THE F-N POLICE THESE DAYS...SO PLEASE PAY ATTENTION TO THIS ESPECIALLY IF YOUR THE FRANCHISE OWNER....BECAUSE IM CALLING CORPORATE NEXT,AND THE POLICE IF THIS MATTER ISN'T SOLVED SOON..

I come to this 7 11 all the time I never have a problem I take my time looking & seeing what's new no matter the time of the night Im in there downloading the app before i pay he comes talking about I can't take pictures then use that to say I'm taking to long another guy is in there came in after & was just as long if not a little longer why the hell would I take pictures the other guy i see most of the time excellent except this dickhead this is by 225th & Jamaica Queens ny today's date 4 something in the morning he made me want to blast this on social media boycott & go even higher & say fuck all yall stores

7 to 8 711 stores display price $9.24 but ring up shows $10.73 + Tax. but after inquiring why charge $10.73 only then sales cashier replied if you buy 2 Packs only then $9.24. Surprised at Display has no information which tells if customer buys 2 Pack of same Marlboro brand price will be $9.24..
Now Question comes I was being fooled by Franchise ? Or Next time I should find other place where shopkeepers are honest then 711.
TIA
Verinder

Hello, I've already sent an email to your corporate department regarding an incident I had with an extremely rude cashier named Anthony at your location in fullerton at 1000 W Orangethorpe in Fullerton Ca. In short I attempted to purchase a six pack of beer from a locked cooler door. I was not aware I was not allowed entry to the back cooler and retrieved the six pack on my own. Anthony angrily met me while I was going to pay and proceeded to scold me embarrassingly in front of other patrons. I acknowledged I may not have understood the store policy but there was no need to be so aggressive. I also indicated I had done that at other times at this store with no incident. Sunday I returned to the store in hopes of discussing this with a manager and was further scolded by the owner who compared going to the back cooler to someone entering my home, which I tried to disagree with because my home is not a place of business. I tried to suggest posting signs at the door since one us currently not posted and also tried to indicate it's probably not best to leave it to the customer to know where they are and not allowed to enter. The own was extremely aggressive as well and told me if I didn't like it I could go to another store and that she didn't need my business. I just want someone that cares about customer satisfaction to know how this store treats its customers. I have been a loyal customer of this store for 15-20 years and in 2018 spent $2200 alone in convenience store items. This does not include the close to $8k I spent on fuel.

I would appreciate an acknowledgement of receipt of my complaint. Not only will I stop using this store as my convenience store, I will do as the owner advised and go to a competitor for all my convenience and fuel needs. I will also make it a point to share this experience with everyone I know and do business with. I am also a business owner as well as a customer service supervisor for a large fuel company and will use this as an perfect example of how a large retail business missed an opportunity to be courteous to one of their customers.

Poorly trained cashiers. I was in your 711 store at 12:00 midnight on 4/15/2019 located at Paco Manila, Philippines with store code of 1531. You had two cashiers one male and one female. The line was long because your male cashier was basically doing nothing when he finally did assist me he gave me incorrect change. I paid P500 and the total bill was P167 he gave me a change of P167. When I told him this he completely ignored me. The line was long because again only one cashier employee was working. I raised it to the female employee and she explained the reason for my change was because the male employee only punched the items but not the P500 and that was that end of conversation. There was a long line and she wanted to finish the line prior to assisting me and only when I asked for her store code did she pay attention to me again.

Poor Service, Poorly trained, Awful Store...

I went to 7/11 located in 2005 E 4th St, Los Angeles, CA 90033 with me and my wife, right when I was passing by this guy (second guy in the video not the cashier) rudely told my wife go around and got into her face, I confronted him saying that we are customers and that she is pregnant and that he needs to be nicer, he said he didn’t care and that to go around, I went to to cashier and explained to him what happend and he was rude as well I asked for a manager and he Rudely said there’s isn’t one rn ( his name was efrain and both staff were rude)

Hello I am a 47 year old man who has lived in my community Hermosa Chicago Illinois 4 over 30 years I suffer from PTSD I am disabled so far few times I've had bad encounters with the owner of the 7-Eleven that is located on Pulaski Road and Wellington Chicago Illinois every time I go in there and the owner is in there he is very confrontational I have a problem with my speech when I am nervous and I will sometimes not say the wrong thing or maybe even stutter and he has no patience to deal with people with my condition is very rude I went in there yesterday to try to play my lottery as I do every day I've been going to the 7-Eleven since it opened three years ago and I've had a very bad experience with the owner yesterday he refused to play my lottery because when he did it it was actually wrong he scan my ticket slip and somehow the machine or something happen and it misprinted and it was $21 that was wrong the actual price of my tickets was $10 when I alerted him to the mistake which has happened before with other employees they easily corrected it now the owner whose name is Franco was very rude yelled at me humiliated me made and bad you're out of place and that he refused to correct a mistake is that went on a rant saying that he hated the lottery Illinois lottery machine system that he that he wishes the machine was not even there and he just decided to shut down the machine and he would not replay my numbers are you been trying to correct a mistake one employee Erika told him that it happened the day before it was a simple mistake he just refused to redo my tickets and just shut down the system and told me to leave the store at this point my PTSD and my anxiety was on a level Beyond controllable so I did say some words to him like I was going to call corporate and file a report because this was not right this is our neighborhood just 711 got put here three years ago while I have been living here for over 30 years in this community and the owner is someone that I believe lives in Wisconsin does not even live in Chicago so for him to treat the citizens of our community in this manner and is very inappropriate and very very demeaning I am currently in therapy over my issues and I do not appreciate the owner of the 7-Eleven on Pulaski and Wellington Chicago Illinois Franco making me feel less of a person if he does not have the skills to work with people with disabilities please someone teach him train him or train him to use the lottery correctly because I am doing my part feeling out the slip him I am doing everything correct if a is made I am entitled to speak up and say that is wrong I shouldn't have to pay for something that I do not need and for him to get upset when I actually told him about the mistake is very very unprofessional I have spent all day yesterday and last night being depressed and crying over this situation this is heartbreaking to me and I would like for you guys to correct this mistake talk to him or say something because this is the closest store to me that plays the lottery and as a person in my community I shouldn't have to be walk to go further away because he doesn't have the patience to deal with people in my condition with disabilities show for a few times I've had bad encounters with the owner of the 711 that is located on Pulaski Road and Wellington Chicago Illinois everytime I go in there and the owner is in there he was very confrontational I have a problem with my speech when I am nervous and I will sometimes not say the right thing or maybe even stutter and he has no Peterson's to deal with people with my condition is very rude I went in there yesterday to try to play my lottery as I do everyday I've been going to the 711 sent it open 3 years ago and I've had a very bad experience with the owner yesterday he refused to play my lottery because when he did it it was actually wrong he scan my ticket slip and somehow the machine read it wrong or something and miss printed and it was $21 that was wrong the actual price of my tickets was $10 when I unloaded him to the mistake which has happened before with other employees they easily corrected it now the owner whose name is Franco was very rude yelled at me humiliated me made me feel bad maybe three other place and then he refused to correct the mistake instead of went on a run saying that he hated to louder Illinois Lottery miss system that hear that he wishes the machine was not even there and he just decided to shut down the machine and would not replay my numbers or even tried to correct the mistake when employee Erica told him that it happened today before it was a simple mistake he just refuse to redo my ticket and just shut down the system and told me to leave the store at this point my PTSD and my anxiety was on a level Beyond control herbal so I did say some words to him like I was going to call corporate and follow report because this was not right this is our neighborhood just 711 put hear 3 years ago while I have been living here for over 30 years in this community and the owner is someone that I believe lives in Wisconsin does not even live in Chicago so for him to treat a citizen of our community in this Manor it is very inappropriate and very very the meaning I am currently in therapy over my issues and I do not appreciate the owner of the 7-eleven on Pulaski and Wellington Chicago Illinois Franco making me feel less of a person if he does not have the skills to work with people with disabilities please someone teach him train him or train him to use the lottery system correctly because I am doing my part filling out a slip and handing it to him I am doing everything correct if the system is not working properly or there's a mistake I am entitled to speak up and say that is wrong I shouldn't have to pay for something that I do not need and for him to get upset when I actually told him about the mistake is very very unprofessional I have spent all day yesterday and last night being depressed and crying over this situation this is heartbreaking to me and I would like for you guys to correct this mistake talk to him or say something because this is the closest store to me that plays the lottery and as a person in my community I shouldn't have to be pushed to go further away because he doesn't have the patience to deal with people in my condition with disabilities thank you and please call me at 773-656-0338 my name is Jose Vega like I said I am a registered voter I am a member of this community I am an outstanding citizen who has no no other issues with anyone in the community

First off day staff is just rude as hell an 2nd how are they gonna tell me I can only do cash back once. Store # 23127 I was in the store on 4/4/19 @ 12:47pm

The sign asking customers not to help pan handlers is ironic considering the % of revenue you make from poor people with limited options. Maybe leave a stack of coupons for food that people can buy to give them.

Oh, but you guys sell lethal time bombs, not REAL food. Sorry, I forgot what class of people I am writing to.

Did you know the liver cannot process High Fructose Corn Syrup and eating it results in Cirrhosis of the Liver, as well as Heart Disease.

Best of luck.

The 711 in monument Colorado has the worst customer service their credit cards were down after waiting for 5 minutes I decided to go find cash I went back in with cash I had a coupon the employee started yelling about I can’t take a coupon 3 times I said that’s fine ring me in with out it 2 more time she yelled that they can’t take a coupon I gladly took my money elsewhere but this is horrible!

incident at 3 WRIGHTSTOWN COOKSTOWN R
Cookstown, NJ 08511 time 330 pm march 13 2019

went in to buy power ball. I was skipped over 2 times. then lady named named jay I think. working the register tried to give me some one elses money. I respectfully told her it is not my money I just need to buy a powerball and please stop skipping me.. she told me I will be helped last for what ever reason. the next person in line refused to do business till I was helped because I was there before her. the person working the register was on speaker phone arguing and not paying attention to her job. for what ever reason me asking her to stop skipping me and sell me a power ball ticket upsetted her. when she did help me she sold me the wrong ticket then argued about it. saying I don't make her money and it went on and on . I was very angry about it but I did not say a thing and I left as soon as she finally gave me the ticket that I payed for. can you please ask people that work for you to do their job then screaming on the phone and not paying attention. and if possible be respect full and treat every one in first come first serve manner. I am muslim and she is white I don't know if this is some sort of racist issue. I live a block away and do business with you every day. this is not the way to treat any one.

I tried to return an item that was faulty (headphones) and Tracy, the clerk was extremely rude. I've gone to this 7 11 a bunch of times, and only bought the headphones last week. I was fine with just exchanging but she wouldn't help me because mainly she had an attitude problem. I showed her my bank statement with the purchase on it, and she refused to listen. I've never met a meaner person in customer service in my life. I told her i wasn't given a receipt, yet she says she gas never seen me, yet she knows 100 percent that I was given a receipt. What a liar. 1 out of 10 service. Now I'm out $32 and still have these broken headphones.

your coffee cups are basic paper cups, they do not keep coffee hot for more than 5min. as a daily customer, this is not a good way to keep my business. I buy 3 cups a day and not happy. my location was just converted to 7-11 from sunoco in Danville Pa. and your cups for coffee are not addiquite to keep my business much longer. please change your type of cups for coffee.

please setup al new build for all setup 7-eleven in
Omaha Nebraska the this weeks in
7-eleven I Omaha nebraska

When I walked into the store to the counter, no one was there, I waited 2 mins, they said nothing, I had to walk around to find them putting stock away, I said I am at the counter. I feel they should have said , I'll be right there. This is not the first time this has happened. I said you should have said something when you heard the buzzer , she said if you don't like it , go somewhere else. She had a bad attitude. I said you are lazy and slow, she kept argueing. She is a heavy set , pimple face woman , middle age. this was Sunday Feb 3 at 7:15 am

I have patronized store #34114 for the last 7 years on a regular basis. The service by the Vietnamese store owner and all of his Asian employees has been excellent for 6 of those seven years. However, the store now employees Ethiopian clerks that are very insulting, and try very hard to pad sales. For instance, the one lady clerk from Ethiopia that was working tonight on 12/30/2018 at 7 P.M. always tries to sell you more than what I come in purchase in addition to the gas I am purchasing. For example, if I say give me one pack of cigarettes she will try to add a second pack with the justification that I can save two dollar. This is very insulting to me because I can read the display prices on items I am purchasing, and most of the time, I will not even buy the one pack because she is trying to sell me two. Tonight I expressed this to her and she told me that this is a store and she is trying to save me money. However, she does not understand that this is a convenience store and 9 out 10 people know what they are going to purchase before they enter the store.
The solution she gave me to avoid her service is not come in during her shift. Without doubt, I have a better solution by not patronizing that store any longer.

I spend at a minimum of this store, $100!Per week out of convenience. Staff is nice. First they blared CNN on their TV for months, stressed me out, I don’t want to hear hate media when I’m paying THEm money. Nicely, they changed that. Now, I go in and they have some liberal PC stickers on the door that say “happy lights”, what the hell is that?! God forbid, oh, did I say GOD? ...... they say Merry Christmas? Done, I am sick and tired of it, and you know what I mean, bye bye 4K a year from ONE person because you want to be PC. Utterly laughable. River Edge NJ, the one on Main Street not the one 1 mile away on Kinderkamacck Rd. At least they have the brains not to piss off customers by being proactively, ant-Christmas obnoxious.

Somebody got ahold of my credit card number when I bought Mobil gas at a nearby 7-eleven. (store 34766). This is the second time this has happened to me and I have heard it has happened to many other customers of this store. Somebody used my credit card number in Houston and I am located in Florida. You need to do something about this like requiring thumb prints for credit card purchases. I will try and avoid getting gas at this store if possible but it just makes things so much harder when this happens over and over. Please do something.

Clerk didn't tell me gas pumps tank timed out in only 3 min when I still had another transactions! I lost $20 I'm pissed!

I went into the 7-11 on Culver and Overland on Tuesday, September 11, at 12:43p then, went to the counter to play my lottery. The cashier Kanie was at the register I gave her my tickets as I was waiting my phone rang. I walked away towards the condiments so, I wouldn’t be at the counter speaking will customers waited. She still has my tickets.
As I was talking I heard her yelling, yes yelling at me across the room. I finished my call went back to the counter there was a customer in line. I ask were you speaking to me, the look on her face said everything she was angry. "You have to pay; the next time pay before you leave" with this rude, condescending, nasty tone. Don’t speak to me like that I said.
She began to attack me you have no educated she said I have a master’s degree what about you, you work at 7 eleven I make 20.00 an hour how much do you make? Never mine just pay or I am going to call the police call them I’ll wait as I began to count/check the lotto tickets. I was not trying to still the tickets I had planned to pay she attacked me so, why is calling the police. She needed to be nasty to me it was out of the blue.

I’m going to talk to the owner I don’t care she said I was surprised how she replied!. I took out my debit card to pay I was humiliated, offended I lost my train of thought. I turned to get a banana put my debit card into the machine requested cash back 10.00. I realized afterward I hadn’t gotten enough my total was 15.00 therefore, I had to get another banana to get five dollars more to pay. As I tried a couple of times touching 5.00 it didn’t work "use the pen" she said, again with that nasty tone. I stayed calm then, took the pen touched the amount took my tickets. All I did was walk away trying to be polite, now I am the villain.

I tried to take her picture as she put a pink envelope to cover her face. The male cashier standing next to her began speaking in Spanish to her as I tried once again. I told you don’t take me picture she said, me picture I repeated. Just leave as she stood staring at me. I am happy there are audio and video cameras in the stores.
Get out as she waved her hand in the air at me then, walked into the office behind the counter. I was surprised at how comfortable she was behaving as if she was some sort of bi-polar, crazy lady with a mental illness. She has her job because, of customers yes, I am a customer.

I saw the owner on his cell phone, leaning up against his SUV. I knew him as I had spoken with him a couple times about my lottery. I waited he noticed I was standing there therefore, he stopped speaking on the phone then, looked at me do you need to speak to me, he asked, yes? He finished his conversation I walked then, stood next to him. I had a conversation with the cashier your employee which one the male or the female, the female.
She attacked me, I have the conversation here as I opened my phone, I sat there as I pointed to the end of the gas station. I didn’t want to forget I would have done the same thing he said. I am a customer I don’t think you are a customer each time I see you, you only play lottery, I only get five cents he said. Excuse me, I am here when you are not here, I am a customer as soon as I walk in there as I pointed to the door I am a customer. I don’t only play the lottery, I buy bananas, food. If I spend two cents in there I am a customer, he shook his head.

I am positive if I were a white lady I would have been a customer. He would have never made such an ignorant racist statement. I continued do you see all these wrinkles I am not six I do not appreciate the way she spoke to me she has been with me for 20 years he said and the male 16 or 18. I have never had a complaint from anyone except you I think she’s racist I don’t think so he replied. Of course, she is going to be the victim then, make me the villain I said. We have the right not to serve a customer, what does that have to do with your cashier attacking me I thought. Do you I replied?
Then, he insulted me even more people treat customers different ways he said really, what a strange comment to make. I just looked at him it confirmed what I thought he was condoning her actions. I'll be back he said. I looked at the video and listened, I think she owes you an apology and you, I interrupted him and I owe her one, he was surprised.

We walked into the store he motioned to her to come from behind the counter I looked at the video and I listened. I think you owe her an apology and she owes you an apology. She asks me, no as she shocked her head, I looked at him? She’s not going to apologize I can’t make her he said? I was shocked she told her boss no after he told her she owed the customer an apology, NO!

There is more however, I would like to communicate with someone who is interested in your customers. I contacted Customer Service the gentleman documented my complaint then, I received an email from Gayle Pugh your FC District Manager on September 13, 2018. I replied, however, I have not received the coupons she promised nor a reply to my email. I am considering contacting an Attorney as I feel I was harassed by a company employee. The Yelp reports for this business are horrible.

Thank you,

Jan Maiden

I PRESENTED A GREYHOUND PAY WITH CASH SLIP TO THE SEVEN ELEVEN CLERK AT STORE LOCATED AT 8484 Georgia Avenue in Silver Spring, MD at approximately 8PM this evening (10/3/2018). The clerk in the presence of all of the customers accused me of fraud, called the police and asked me to get out of the store. I waited and waited and no police arrived . I then went to the store located at 8282 Georgia Avenue in Silver Spring where I handed the slip to the clerk who processed my ticket at approximately 8:17 PM. Kindly forward this letter to your insurer. A copy of the documents would be forwarded you by mail. Amt paid:$77.00.P

I took a video recording of the clerk. I will be filing a complaint for slander and defamation of character.
You should be able to view the transaction on video.

Adrian Ifill
7924 16th Street, NW
Washington, DC 20012

I went inside and used a gift card to purchase gas 15.00 and went outside to pump the gas and the pump cut off at .48cent. I went back and told them the pump cut off the lady said it’s nothing they can do and speak with the manager who is a short Asian guy. He told me that there’s nothing he can do and I said it’s a gift card I used and he said yea and people died so what do we do about that!
My point here is that he’s very nasty and disrespectful! I spend lots of money at 8 eleven to be disrespected like that I can’t believe the way he speaks to people it’s rude. I will let others know how he speak and I can’t stop spending in this store.

I stopped in to get wings, lottery ticket and a drink on Friday June 8 2018.
There were minimal wings on display so I ordered 10 honey garlic wings.
The staff had to make ( micro-wave ) the 10 wings. I noticed the attendant stopped the micro-wave with approximately
28 seconds remaining on it's cycle.
Took the wings home. (5 minutes away). Discovered a number of the larger wings were cool near the bone.

Quite a disappointment as I have ordered wings a number of times in the past without issues.

I was getting a slurpie, I love them. I know they are 69 cents for a refill right now. I went to 7-11 on 14th and mai Springfield, Oregon. 5/12/2018 1a.m.
The guy with the beard and long hair about 50 years old. Said "one ninety nine". I showed him my refill cup. As I came in the store. The ugly fat redheaded slob girl working there chewing down two hotdogs behind the counter making pig noised disgusted me. She saw my cup. She didn't say ANYTHING. ( pardon MEfor saying) f*** you . I will NEVER GIVE YOU ANY MORE OF MY MONEY seven eleven.
Sam, the owner should not have hired that ugly slob fat disgusting girl.
I'm really super pissed off about paying 2 bucks for fucking refills. Stupid.

Yes I am pissed your employees are terrible. I applied for a job. I am discriminated against because I am a returning customer? B.s. I live down the street. I like the neighborhood. I know some people. Not many. I really am a quality and good dude. But this is stupid. 2 bucks for refills. Its advertising is sixty nine cents....
Matter a fact I'm going to go get a refill. Well see if this hippie dickhead charges me that again. I hate the two working there tonight. And the fat disgusting pig girl is such a turn off cuz she stinks to boot, like ass and sweat. Its gross. Makes your store seem like a buttplug.

I patronize the Seven Eleven at 1850 M Street NW, Washington DC ran by Tario Hussain. I purchased a pack of cigarettes and a pair of Warner Deluxe Rolex Earphones $5.99 on April 17th and got to work this morning to put them to use and they fell apart on me. I walked over to the store in which I am so much a regular until the cashier can identify me. This morning I was told you will get nothing without a receipt. I said you know me and your cashier was the one to sell them to me because she did not even know the price and I had to wait. Morally I am upset because all I wanted was to be able to listen to my music here at work. I did not keep receipt with the intentions of not returning them. I can go to my bank and get a statement of purchase; but to go thru this for a $6 purchase when they know me to be a constant patron is just a little too much. Sometimes is about respect and the way you treat people. I will not spend another dollar there because on my way out I was told by another customer that they get complaints all the time about how they treat the customers. To come to this country and not have respect for the people who live here is unacceptable. My contact info is jojocorrola@yahoo.com (202) 486-8883 Very discouraged and disappointed.

I stopped at the 7-11 at

2970 Union Rd
Cheektowaga, NY 14227

between the hours of 7:00 Am And 7:30 on (02/08/17), Am and fell on the ice, when I tried to to tell the employee he ignored me, I have missed two days of work so far, I tried to come back and file a report today at 8.00 Am there was only one employee and he was to busy to help me. The day of the fall, the sidewalk was a solid sheet of ice and not salt on the ground. I am very upset that I am in a lot of pain and have gotten the brush off like nothing happened. I need to know what more can be done ? my phone number is 716-380-0697

I am tired of your evening cashier always trying to get the extra buck off of me. Every time I go into this store specifically to buy 2 packs of smokes that are clearly posted for 2 packs for 5.12 each. This is the location at midway and Frankford. I go there out of convienince being that I live just a mile or so away from there. I can get the same 2 packs of cigarettes from the store in Plano at the corner of Plano parkway and Preston for 10 and a little change. I don't know what the problem is at the midway location..the cashier acts dumb when you ask him about the way he rings them up and always wants to give you one with a coupon and one without..even going out of the way yo find one of each. I am telling you this because that is some shady business practice and if that's what you expect of your cashiers then you will loose business and working in the service industry for 25 years now negative word of mouth can kill a business. I expect to hear from a district manager on this practice and why there is a price difference for the same product at two stores that have a price that is is clearly posted and why one store rings it in with a smile and the other is so deceptive and not wanting to even give you a receipt. My phone number is 9726840690 and I expect to.hear from someone soon.
Thank
Mark Brown

Hello 7/11 I have an issue with one employee I don't have a name , has argued with me at least 3 times ,today-took the cake.
I'm in 7/11 3 times a day . Today 9/5/17 about 6:15 pm I walked in he was upset about DACA ,I asked another employee to get me last night lottery # s she had trouble so she asked for help from this individual I had my lottery form filled out except 2# s so he said step to the left because there was one person behind me , I said I'm done here's my ticket ,
he then said I was ruied ,I said I'm not stepping a said I was here first we spent about 8 minutes arguing I was also buying milk not just lottery tickets ,and the other employee helped know 2 other people behind me . So I said I'll go to 7/11 down the road he said your here now but this happens every few days with this employee ,he is very ruied and must learn not to argue with customers it's very embaresing, I don't want to see him fired just learn not to argue with
Customers. Like I said this has happened more then once .please look into this. Thank you David

I have been accumulating points for approximately 3+ years so that I would be able to obtain the "free drink per week for 6 months" with my Belly card at 7-11. When I realized I was 3 visits from redemption I check on the point system to find that it was no longer available. It was there earlier this summer. No contact regarding this redemption being disposed of. I have contacted many different people and no success. I would like someone to contact me as soon as possible. I am so aggravated I may just never visit 7-11 again.

Go in order the taco. But theres a drink that you started offering as fountain drink used to buy it buy can. Well when you start cheating people by watering down the drink that's sad but I don't expect any less from 7/11 corporate. Guess I'll have to start doing my business elsewhere including my company gas fillups. You come to Victoria,Tx. And from jump street treat people bad, that's really bad management choices made.

I like Brazilian dark roast or 100% Colombian coffee and many, times they don't have any, because they have employees there that either don't care or think the customers are not important. They are talking and sometimes outside smoking. When I stand in front of the counter waiting for service, they don't even acknowledge me there, they just stare at you. I am seriously considering not going back to your store number 35577 on Beatties Ford Road. I know there are things more important in life than a cup of coffee, but in the morning at around 7:30 am it should be ready, I don't have time to wait because I am on my way to work.

I was waiting to buy lottery and the clerk was ringing up customers that had arrived to the store before me. People then entered the store after me and brought there items to the counter she continued to ring them up. I said can I please get lottery and she said I have to take care of all the people at this register before I can give you lottery. I stated why don't you just take us in the order we came into the store. She said no that her orders are to take lottery customers only after everyone else. This 7/11 is located at Drum Point road and Brick Blvd, Brick NJ 08723.

We were in above store at 3:00 pm on Sunday Feb. 14. We wanted hot dogs and Big Gulps. There was nothing on the grill, I mean NOTHING. Ask some guy (manager) if we could order dogs he said it would take 45 mins. to cook. He is lazy and never made a motion to put anything on the grill. I would think in the middle of the afternoon food would be ready. So we left and went to Country Fair for dogs. I guess customers don't matter in that store. Please check into this. He was not at all helpful or nice. I would rate service 0.

Store lost internet connection while cashing in winning scratch off, now it's non redeemable. What a joke!

On or about 10/20/2015 I enter 7-11 on 318 west Adams street and purchase 1 bi gulp, 2 bags of chips and a King size Reese cup- The were 4 transaction for chips only 2 bags were purchase When inquiring about the listed transaction I was call stupid at least three or for times This Incident was reported at same night it occur- Latest incident take palace about 3:50 p.m. I enter the store with security and store clerk refuse to serve without just case.

Your 7-11 store on the corner of Park Blvd. and Jupiter Rd. in Plano, Texas looks like a store in South Dallas. New management apparently brought in their own crew, the store has steadily gone downhill. This store used to be clean, organized and always well stocked. Now there are always empty areas on the shelves, some employees barely speak English, and they are ill trained. The outside of the store has trash all over the property-both front and back. I go there at least 3 to 4 times a weeks and it is always the same. There are weeds higher than city code allows, broken glass, and all sorts of trash everywhere. The small shopping area in the same parking lot is clean, as is the entire neighborhood. This store needs new management immediately because I would imagine it will be an ongoing issue. Plano doesn't want this in our city. Replace the management, clean it up and keep it clean or several of us will speak to the Plano Code Enforcement Manager and mention it at the next city counsel meeting. We don't want this in our city. Thank you.

7-11 has been advertising for a long time that from Sept. 14-22 you can buy 1 xlarge icee and get 1 free. I just went to a 7-11 store and filled two xlarge icees. Went to the counter and was charged $4.52! I said, 'no it's still buy 1 get 1 free' and he said 'NO, we didn't want to do this any more". I kept saying but it's till the 22nd, that it's everywhere, and he said 'NO we got tired of it, we took all signs down, we're not doing it any more!' I don't feel this is a right way to run a business. Don't they all have to do what's advertised? And if they took all the signs down they should have put one up, at least at the icee machine stating that they were no longer doing the special before I filled up 2 cups!!