Contact Acer Corporate

While I was keying an email, the computer suddenly started making a high-pitched screaming sound, much like the sound a smoke detector makes, and the screen showed the message that all files are corrupt, giving me 3 seconds to save them. Jumping into panic mode, I realized I smelled smoke and the horrible smell of burning metal, plastic and "hot electricity" with a sizzling sound emanating from the computer body. Smoke started coming from the left side of the computer and it was hot to the touch. At that time, I slammed down the cover, grabbed the dog and fled the room. I wonder what would have happened if I had stayed around. This was a very frightening experience.

I really don't know what else to say. It's a shame this happened. The computer is dated July 2016. I have already replaced this computer with a lovely HP, thinking I will forever avoid Acer.

Absolutely disgusted with Acer service support.On Mothers day I was happily playing games and all of a sudden my screen went completely blank,power light was still on as was the fan so this got me stumped .I am a pensioner and am not able to understand how these things work. I left Over night and the next day rang your 1300 service number ,Well not only could I not understand these people but they were downright rude and very intimidating .I told them to get someone out here pronto as I only purchased this laptop in Febuary and was only 3 months old.they kept me waiting on the phone for near on an hour then told me someone would pick it up 2 days later.NOT GOOD ENOUGH .I PURCHASED THIS IN AustrALIA so I want to speak to someone in this country and to someone I can understand.This is my main complaint I do not want to deal with people ,in the phillipines,or any Asian .I suffered terribly after this experience and was extremely upset ,these people have no right to be dealing with the public ,plenty of people here in Aussie wanting jobs.After 3 days for some strange reason my computer came good and I talked to the people I purchased it from and they said I should not have had to go through this and in future any problems I will go through them.

I own a Acer Swift 3, and have for little over 6 months with no issue. During normal operation, the screen was lifted by a corner, and caused some sort of internal damage to the screen - I shipped it in for repair, as was told on the phone this was covered under warranty. To my surprise, when I received a call back, I was told that it would be $250. After speaking with your agent for a while, we came to an agreement to schedule a callback where I could be told my options. This morning, 12/27/17, I was called at 7AM with a "courtesy call" to tell me if the issue was not resolved by tomorrow, they would have to send the computer back. During the same phone call, I was informed that there is now "water damage to the keyboard" that was not present when the laptop arrived.

I have tried to be very civil with this issue, but this is out of control. Hopefully something can be resolved here and I can continue to be a happy Acer customer.

I would like the cost of repair to be covered in whole. If one of your agents caused "further water damage", I would like whatever that entails to be fixed as well. I believe this is a reasonable request, please get back to be as soon as possible, or we will have to pursue other avenues to make this right.

A while back I upgraded my acer desktop to windows 10. Since then I have had several updates that install a lot of programs that I dot not use, such as xbox, music, apps, etc. Every time Microsoft updated my system, everything like how I searched for files etc, was changed. I had contact with a Microsoft technician a couple of weeks ago to be able to get my computer working, and he told me I could not prevent updates from downloading. This weekend my computer will not even boot up, and technician tried to help me with problem, but was unable to solve problem for me, by trying to boot up computer with a windows 10 download.

Then I was told that I may lose all my files in order to get computer back to original system. I feel that Microsoft updates etc has caused the problem, but I now have to go get another computer to replace this one. I am not very pleased with Microsoft . I have an old dell desktop that has windows vista, and it is still running very well for things I do with it. Why can I not get a computer and not have Microsoft decide what I need on it.

Upgraded two laptop computers to receive Win 10. I have two problems. One is with HP notebook no files downloaded for win media player,will these come later. Moving on to the larger Acer laptop I cannot for 4 days access entry to this computer they asked me to enter a pin number which I have never received it has now been altered to something else which I haven't received. Please could you do something about this.

Can't do this in less than 100 words. SNID 51200024569, purchased Walmart, Boone, NC approx. 3-4 weeks ago. Walmart return no good after 15 days (that's a crime!). After weeks of aggravation at nearly every level, plus spending some $300 to get remote help from ITSC (used then for several yrs, very competent. They could not fix after over 2 hours remote. Got hold of Acer Tech support 2-3 days ago. They required me to sit back for 3-4 hrs, then it spun around for over another hour resetting my whole machine. Today, Sunday all the wheels are coming off right in the midst of extremely serious negotiations to recover from loss of my home and personal property caused by a Lexmark (2/1/2 yrs old) pro 715 inkjet having exploded (per fire marshal), Lost my MacBook Pro so I went to Walmart yo select either a Pavilion or an Aspire. I bought the aspire...WORST COMPUTER DECISION I HAVE EVER MADE! I am 76, USAF Vet disabled and am falling into a deep hole because of how badly this machine functions. "runaway" contacts files., up, down every which away. Terrible email typing, failure to print on new brother MFCJ6510DW, will not provide any legible font, very much a problem for me.

I intended to be able to return to Walmart but I was a few days over the "15 Days to return", Came home, contacted you and burned an entire day and here I am again, work of critical email outgoing and wham, it disappears. I can not tolerate another mind boggling 4 hours while you shut me down to reset everything again. It did not work the other day and it won';t work again. meanwhile I suffer loss in my Lexmark negotiations. I must have a 100% working correctly computer I can rely on. Aspire is not it. Please issuer a "return voucher" to Walmart, Boone, NC and I will drive 20 miles to return this Aspire. Walmart will not exchange or refund without your verifiable voucher. Please don't hassle me. I need to get a working computer.