Contact Family Dollar Corporate

I was in your store in Monroeville Alabama store number13507. Where your manager insulted me with her screaming and shouting threatening me with fighting words..embarrassing also without any respect for her elder or the others inside the store.Only because I asked for change of twenty so I could give two of my students five to spend in the store..she became violent and very scary...saying, " it was her store get out before, I call the police "

I bought the wrong kind of charger for my tablet. Came to return it and was told that no returns are able to be processed on the entire district due to one store closing. Doesn’t even make any sense to me

I'm a regular customer I spent over hundreds of dollars at this family Dollar when I go return something this young lady I was working that night with her manager was right next to her and it was a big line she was like oh this lady come here all the time to return stuff this will be your last day and the manager did not say anything and she was just the cashier she was very real disrespectful the day before that before I go return the stuff I even gave her a tip and if I'm aware employees at family Dollars do not supposed to take tip I mentioned that the day of the incident and the manager still didn't tell her anything I was treated very disrespectful I was racially profiled and my husband was there with me

I was accused of shoplifting I was frisked by an officer twice and I was still refused service as a matter of fact I was met at the entrance of the store and embarrassed by being told in front of my peers that I wasn't allowed in the store.

The two female employees are not wearing a mask in a national pandemic. Not to mention there is now a state wide as of Aug. 1, STATEWIDE MASK MANDATE IN PUBLIC PLACES! Your employees are a disgrace and are not the cleanest people as it is. Please do something about this pathetic store in Wausau, WI.

I went to the Family Dollar located on Pocasset Avenue in Providence, RI on Friday morning to purchase a Tracfone $10 data only card. These cards are no longer on the display rack, so I asked the counter clerk to check the set of scan cards that they have in their drawers. She immediately said they never had such an item. I know that is not true because I have purchased data from this store before using this card.. Because I insisted, she called the manager who also said they didn't have it. I again said that the scan card was on a chain in their drawer. Finally, the counter clerk checked ONE drawer and said " they are not there." The manager then said they probably were thrown out.
This MANAGER does not know her job or her stock. She was condescending to me and told me too bad. I may be older but I am not stupid and I do know manners. She does not know how do treat customers. This is not a good reflection on your store especially at this time when all businesses are suffering for business . I know I will never return to this store again.

Cigarette machine was down at 9 a.m. in the morning no change and the the cashier had no mask on the time was 9 a.m. the date was July 5th

i brough a $ 5.99 universal remote and it does not work , family dollar at 43 & cottage grove ave chicago il 60653 refund to give me my money back . because of the virus that is going on , but they feel they have the right to sell item that may be infection any way

Family dollar corner main and c st Hamilton Ohio I was in your store cashier Maurice had his mask pulled down smelled like beer asked him for help he had his boyfriend who was sitting there no mask by the front door looking like security I refused and walked out of store . Since when did you allow employee to bring boyfriend to work everyday this ain't the first time this happened .. check your cameras please and the store is a mess nothing is where it belongs worst store ever

I HAVE BEEN GOING TO THIS STORE FOR YEARS AND EVERY YEAR AROUND THIS TIME FOR SOME REASON THE AIR SEEMS NOT TO WORK AND IT IS VERY UNFAIR TO THE CUSTOMERS AND THE EMPLOYEES. I JUST LEFT OUT OF THIS STORE TODAY AND IT WAS EXTREMELY HOT HUMID AND MUGGY. THE WORKERS HAD THE DOOR PROPED OPEN BUT OF COURSE THAT DIDNT HELP BECAUSE IT IS 88 DEGREES OUTSIDE. MY VISIT WAS VERY UNPLEASANT AND VERY UNCOMFORTABLE. WORKERS OR CUSTOMERS SHOULD NOT HAVE TO WORK OR SHOP IN AN ENVIRONMENT LIKE THIS. IT IS LIKE PUNISHMENT AMD THAT IS NOT RIGHT AT ALL

At your store 20266 on w seven mile a incident happened on 2/7/2020 around 12:00 my phone was stolen by your store manger employee I called the police to get my phone back you run the video back you can see what I am talking about someone came over the loud speaker to say police was dispatched I also called myself they got my from your workers they did not turn it in I’m also not the person that committed any crimes I’m going to get a lawyer Nd see what I can do I do appreciate being treated like that and also lied on I just wanted my phone back from your worker

Managers at 3031 Johnson Street are stealing

I went in your family dollar located on Moon Lake Rd today at 5:15 PM to purchase dog food, dish soap... ect. Get home and the bag with dish soap was everywhere. Within 10 minutes Im back at the store explaining to your manager and she very rudely tells me "I'll replace it this time" along with other rude comments. Like I purposely dumped out dish soap that is now all over my car seat. Im 50 yrs old and never have I had a store employee be so disrespectful. I spend roughly $150 every 2 weeks for 7 yrs in your store. Your located only minutes from my home. I've seen her in the past mock customers and just not being a nice person. I'll be shopping at Dollar General from now.

First I would like to say that I did explain the whole situation in real time on the customer survey website. This is intended as an addendum. The short version is we bought some items, the last one being a bag of ice. We paid for it with the rest of our purchase. My brother had tried to get the ice but the freezer has a lock on it. The gentleman ringing us up said he had to get it for us. We went outside to load our bags into the car and wait for the cashier. There was one man behind us so we thought after he was rung up the cashier would come out to get our ice. So he never came. My brother went in and asked the new cashier about our wait and she (Paige) literally looked at him and said nothing. So we filled out the survey during our half hour long wait. This is to let you know how it ended. We decided to leave without the ice for which we had paid. As we were pulling out (we were the only car in the lot), the gentleman who was supposed to get our ice came out and began collecting carts. We actually said from the car "yeah- remember us? You here to get that ice?" He was not carrying keys. He just looked at us like he had no idea who we were. Just bizarre. So we never got it. I will be there tomorrow for my refund. I'm not sure how you refund over a galf hour of two peoples' time- over an hour if we include the time I have taken to write these complaints. It is now 10:12 pm. I paid for the ice at 8:56. Needless to say, once I get my money, we will not ever be back- which is a shame because we had just started shopping there after it had made so many improvements from how it used to be. It is so much better in so many ways, but this is just totally unacceptable. They may have no respect for me or my time, but at least I know how to respect myself and never give them another opportunity to treat my family and myself like that again.

 this tamika pringle and I was emailing to make a complaint about the manager by the name of Elizabeth at the  store #08346 319 N stone mountain lithonia stone mountain ga we were waiting in the line in family dollar fofor about 30 minutes because  the manager refused to help a trainee and the line was wrapped around the store and when we asked the manager if there was anything she could do to help the girl she said no sorry the other register was closed but she knew she couldve put her pin in and help the girl check the people waiting in line out.

The rudest employee I have ever encountered. We left a bag behind went back to get it and this young rude female refused to give it to us. Even with our receipt

I went to family dollar and this guy was so rude his name was t j and the mgr back him rolll the film t j was so ready to smoke he had his black and mild in his mouth around 7 30 this evening he threatened and call his crew the mgr and the store mgr was rude wouldn’t give me no information on contact the mgr had to call the law I wouldn’t never ever go back in that store when the cops the mgr lied she is a chain smoker he told me he was going to call some body to whip his my ass and they came and left and came back gang it is the guy with the big hard dreads then the mgr had her son from a another district involved in this mess she did nothing to stop she laugh and lied for t j wouldn’t stop him on nothing drop my money the mgr wouldn’t talk to me I have never been treated so shabbily in my life another customer told her she was wrong and the young should be fired immediately she was very rude to be a business establishment never had any problems like this before he was rude and wanted to go smoke in which I came in she was smoking the store mgr wouldn’t talk to me told me she is on vacation and not on family dollar store time the assistant mgr
Could have handle it better look at the video and she oder them to bar me from the store wow
H

I sent my son to purchase two items at Family Dollar Store located at 101 S Reilly Rd, Fayetteville , North Carolina. At approximately 06;30 PM he gave the Clerk a twenty dollar bill to pay for the purchases which were less than $7.00. The Clerk told him that she could not give him any change and was unable to accept the twenty dollar bill. I have never heard of any incident where a person makes a purchase at a major store chain and was unable to receive change from a twenty dollar bill, so I returned to the store to purchase the items. The items were still at the counter and the Clerk also informed me that she could not give me any change back from the twenty dollar bill. She called the Manager who explained to me that they did not go to the bank , so the store was short of change. Again, I have never experienced such during my entire life as a customer at any store. I left the store and was able to make my purchase at a Dollar General with no hassle. This situation I experienced at this Family Dollar was very inconvenient to me and the worst customer service I have received from a major store chain,

I purchased 2 gray chairs and a table. The gray chairs cost $12.00 each which isn't cheap.
I gave them to my daughter and son in law.
I took them on Father's day he was sitting in the chair and just reached over to pick up something he had dropped and the leg broke off.
I couldn't believe it being they weren't cheap.
So I took the other chair back with me to my house and had planned to return it.
I just left like something was wrong. So I decided to keep chair, yesterday I was sitting under the tree with my husband. I bent over to pick up my drink and bang I was on the ground, the leg broke.
These chairs are dangerous and I wouldn't be surprised if someone hasn't already been hurt.
So now I have spent $24.00 dollars for chairs that aren't worth $5.00
I am very disappointed in the quality of this item. I would pull any left before some really gets hurt.
I would appreciate my money back and I don't have my receipt. I have the chair if you need me to send a picture of it. Please respond

I was trying to make a purchase at 9:48 pm standard time, and was told the doors close at 9:45 even though the store hours state the store closed at 10 pm. I was rushed to in and out. I don’t suggest shopping at this store at all.

A couple of months ago I went to store #6939 in Tampa, FL I lost my debit card in the parking lot and somebody used it at this store and made a purchase of $118 and a couple of min. Later somebody made a purchase at a different family dollar for $24 when I called my bank to report my card they told me they have to make a report for fraud that they will have to send something to Family dollar that it will take a while well today I got the response which they denied my case because family dollars response was that they put the PIN number that it was not a fraud and i shop at family dollar almost everyday because that’s the only store I have near my house and let me tell you family dollar when you pay with a debit card they don’t ever ask you for your PIN number they just ask you if you accept the amount. I am very upset and angry at the fact that you lied about this and I won’t be getting my money back the only reason I went so late before the store close was because my son with autism was bullied and he was very sad and all I went to get was play do and kinder eggs for him. when I got home I received a text message from my bank showing me how low my balance was and when I tried to get it fixed your response to my bank was a lied because you do not ask for the PIN number when you used a debit card I am very upset I’m a mother that live from pay check to pay check and can’t afford to lose money like this just because yes I lost my card but your response to case was a total lie YOUR STORE DOESNT NOT REQUIERE A PIN NUMBER WHEN USING A DEBIT CARD ALL THEY ASK YOU IS “Do you accept this one amount?”

I went to the family dollar in Wichita Kansas located at 13th and Broadway. I was amazed of how dirty that store is. The floor looked like it had not been cleaned in years, the storage unit for cold milk was so dirty I decided not to buy anything at. all. I have never ever seen such a dirty store. Someone at corporate should make a surprise visit to this store. I rate it 1 now the lady at the counter seem very nice and helpful she ask me if she could help me find something. Seriously someone should make a surprise visit and get that store cleaned up. thank you.

Hello

I went to Family Dollar on July 12, 2019 at 1110 George Washington HWY, Chesapeake, VA 23323 to buy a bag of Kingsford Charcoal. My coupon was not honored. The coupon specifically states that it can be applied to any bag of charcoal and did not specify bag size. My coupon would not allow me to purchase the smaller bag but applied to larger sized bags. The manager on duty told me she could not honor the coupon because it's in the system. I'm smart enough to know that she has the ability to override it but she chose not to. I'm extremely disappointed because I go to this store on a regular basis to the point I downloaded the app to get coupons. The coupon was the only reason I went to the store get charcoal and my coupon wasn't honored.

I walked in the store at 9:55. They informed me that I could not buy cigarettes because they had already counted them at 9:50. as far as I have been taught, with customer service retail, the store is open until it's closed. I have never had this happen at this store before. Many times with other employees working ive been able to walk in at 9:59and have no problems.

To whom it may concern. I work near the family dollar on Governors Drive in Huntsville, AL, near interstate I565. So I decided to start going there and pick up snacks for lunch. I had planned on going there every day.I decided it would be cheapest to get lunch. I went in to buy the snacks and a soda, and I was waiting at the counter. I guess the cashier was stocking something and after a few minutes of waiting, I realized I had left my wallet in my car. So I left the merchandise on the counter and went to my car to get my wallet. She yelled don't come back. I went to come back and pay for the items and she wouldn't let me back in the store. Is this how Family Dollar trains their employees in customer service? Well she is right about one thing. I am not coming back, but I would've every work day. She just cost your business a lot of money over time.

Name and Address:
FAMILY DOLLAR #6303
3450 West Rd
Trenton, MI 48183-2323
734-676-1195

Additional Comment:

I need a corporate number for this establishments. There is a nasty woman, by the name.of Michelle that works at this family dollar, and she needs to go asap. My husband and I shop here sometimes almost daily, she treats my husband like dirt. We brought back chairs that broke the first day we got them, they are very cheaply made, and my friend actually got really hurt, we took them back of course, and she said we were partying and she was embarrassing my husband, there was a store full of people, when she started belittling him. Calling him names, she was so flustered and irate she was dropping stuff, and slammed the money in his hands, she also told him she sits in these chairs every day and smoke, and they never broke on her. Well her ass shouldnt be sitting in them anyway, they are the stores merchandise, absolutely rude lady. Then he came in store today, and she asked in front of everyone if he was there to cause trouble. This idiot needs to lose her job, or we are done spending our money here. Weve never encountered someone in this store ever, that was blatantly disgusting as this Michelle. I am in awe that she can hold a job anywhere. If nobody has complained about this Moron I'd be real surprised. Something needs to.be done. I have never wanted anyone to lose their job but this the nastiest person we have ever had to deal with. My husband has done nothing to her, and she called him a drunk, and a loser to his face. I'm appalled!

Complaint store 1520 Fabens Road 79838. There is no air in the store. Manager stated that they can't do nothing since the problem has been since the last manager two years ago. She sits on getting it fix. Also I have seen her family members working with her in the store helping her recover. She works and leaves early when she pleases. Constant customer employees will not speak up due to afraid of losing there jobs.

I was in your family dollar store on college Avenue in Bluefield Virginia 24605, on Saturday evening the label on the dial soap said buy 2 get one free, now this is the soap I use and I purchase it at your store, I went to the counter with the soap and it didn't give me the price that was on the label, the sales lady checked the price pulled the labels at that time and told me the label was out of date and that I should have read it, I said excuse me I am the customer tdd and isn't that you'd job to pull the tag when it is out of date , mind you she said it went out on 7/5/2019, I had no idea, she continued to tell me that I should have read the tag, I asked for manager and she td me if it was 50cents off she might be able to help me but she could not honor that tag, with 5 people behind me in line I purchased my other items and left the store very upset, they went on to say that I needed to call you all and argue with you all because it isn't going to do any good. I am going to try and send a picture on the label that I took a picture of after she pulled them. Sincerely Carol Oakes.

Came into the store put several items on counter, told cashier I needed two packs of Marlboro special blend golds, she placed on the counter two packs of Marlboro special blend reds, told her I asked for golds not reds, she then stated to me she could not exchange them per your company policy, keep in mind I never moved from the counter, told her I was not gonna walk out with a product I did not ask for, she continued to be very rude to me, had to end up calling the district manager that did fix the problem, but seemed like he didn't care how I was treated just wanted problem to go away, this cashier was very rude and embrassed me in front of customers in the store all because she didn't listen to what I asked for to begin with, her name wax Sara! I live in a small town and frequent this store a lot and should never been treated this way! Store # 7508

The employees the manager Dana and the other employees Sam and clarssia. They like to call the police on me about my daughter that is ADHD/ bioplor get out her seat sitting in a park a lot waiting on a family member, but they called the police with or without my children present. My daughter did really good so I award her something at the store and employee clarssia white told her to put the candy back and my 4 year old cried and I didn't know till we made home. I turn around n I just went in the other store. It need to stop. Thank u

Name and Address:
FAMILY DOLLAR #6303
3450 West Rd
Trenton, MI 48183-2323
734-676-1195

Additional Comment:

This is for the Trenton, Michigan family dollar store, There is a nasty woman, by the name.of Michelle that works at this family dollar, and she needs to go asap. My husband and I shop here, sometimes almost daily, she treats my husband like he is scum...She is newer there, and doesnt know my husband at all before the first incident, which is when he brought back chairs that had broken, the first day we got them, they are very cheaply made, and my friend actually got really hurt, we took them back, of course, and she said we were partying, and being careless and she was embarrassing my husband, there was a store full of people, when she was basically calling him a loser, drunk. And she claims she sits in these chairs every day and smokes, well first of all she shouldn't even be sitting in them. It's the stores merchandise. I have never wanted anyone to lose their job, and I've never written a complaint before in my life, but her absurd behavior is ridiculous!!! I dont know if shes on something or not, but she was so flustered and irate and lusted off, when he brought them back, that she was dropping everything then she slammed the money in his hands, slammed the register shut, she was shaking she was so mad and said thanks this is coming out of my bonus. And I have to pay for them. Which I'm sure is a blatant lie.

The family Dollar store #03320 always has boxes of stuff sitting out in isles I tripped on one sometimes I see opened food products out on shelf. N frozen items set out on shelf thaw out. It's disgusting there the cieling is falling out in the back of the store.

In the store on shipping pl in dundalk md #04363, this morning and the cashier start making racist comments to another white lady about blacks being loud and she can't here herself think. Then she says the same thing again and again while of black people are in line. She needs to be fired. She can't work with the public and say demeaning things like that. It 10:33 in the morning so did you weak up like this. Wow

Rude lady named Davi for some reason has sterotyped me this is my final pitch today! I can in the store and looked in the basket and automatically she says to me don't waste your time those are put back and not on discount. I gave her nod and kept it moving. Here is the problem she always inserting her self negatively, rudeness, scarcastically innaproitately. I never go to a store if I cant purchase. Rule that was passed down to me from generations. She made me feel as if I was looking for handle out. I live across the street but I will never ever step foot in that store again until she is gone. I have more to say but I'd rather a phone conversation.

July 13, 2019 at 6:45pm I visited the Leesburg road location in Columbia SC after visiting 2 near by location. I went in to make a purchase using a coupon that was about to expired which I was able to use at the other locations without any problems. Cashier scan item and tried arguing about how to use the coupon which I am Very aware of how to use. Cashier then became rude telling me about item not found with discount I didnt understand the message. What discount I'm using a coupon I ask him to scan it again so I could see the message. Cashier stated that he already showed it to me and that he had customers. Was I not also a customer. Awful customer service.

*HIGH ALERT COMPLAINT*
I Would Also Like AN call back from The Regional Director Of Stores in the IL area Namely For STORE#07777 Located On 6349 S. Cottage Grove Ave. **I Frequent this Particularly Location A lot. As I have recently purchased An brownstone in the Area. I've Been Coming to This Location Since 2008. There is An particular Worker there By the Name of "Maurice" a male. Im not sure If he is security or Not. I've seen him on Several Occasions. He normally watches, nods and stands By the cashiers. I have two Complaints. A. Back in April 2019...there was an older petite lady that had stolen some items..got out the of the store and This male employee "Maurice" followed her out, body slammed her to the ground and Retrieved the Items this smaller woman had stolen..oriceeedung ti gi down her pockets touch her ALL over pat her down and get whatever else she took. Scream obscenities at her and walk back to the Store. {he was WAY out of Line}. I and Others watched in Disbelief AT this. It's on Camera. Watch your outside cameras. Now. the latest..is with me (personally). B. Like I said he Knows my face...he Always stares and Watches. I Really ain't care About that because I suppose he's paying Attention. But, this particular day FRIDAY, July 12th at 17:45:08, the onsite mgr. A female. Whom ended up running me Up. Said Nothing. but...as the story goes. I'm in love. Its I've cashier..a skinny female, wearing glasses with braids. Very Loud, rude, and Not I feel a good candidate for an Family Dollar representative. I'm in line. Its long...the Manager, another brown skinned female..decides to Stop what she was doing tallying at an unopened lane and come to Where I was standing And proceeded to Ask me..was I ready? Then take a last in front of me. I was baffked but I didn't say anything...I stepped into the Loud mouths Line. She finally after Steadily chatting with Maurice while ringing up two people in front me. Began to take ny items...and Ring. THIS IS WHERE...things Take A VERY BAD TURN! She said an item I had..(Glade Candles in a 2pk) were mixed matched. I told w.e. I will take it. She proceeded To say very rude and Obnoxious..."I can't Sell you this like this"?!! And asked the manager two spaces down..."Can I sell her this". She shook her head No. AND then the rude Loud skinny woman w/Glasses..said DO you want this or Not??! I said yes. She wanted Maurice..Slow watching People odd Self ..To go And Get it. I told her. I will! She said are You Sure, I said of course it'll take a second..I know Exactly where it Is. She was nerve wrecking. Low and Behold! I COME BACK to MY Space/Spot this Ignorant Cashier with glasses has NOW...started to ring up another person..laughing exclaiming To me...THAT I shouldn't HAVE stepped OUT the Line! I said, WHAT?!! Listen I been patient..now you ALL Being OVERLY Rude, your being ignorant, ABD you telling ME what I shouldn't have done?!!! After she said...are you sure, and WAS the one to say to couldn't give me the item like it was!!! NOW...I'm fullblown Upset. I told GER I'm 49 ALMOST 50...YOU don't tell A GROWN WOMAN what they should or shouldn't DO..that's NOT her f-ing Place!!! Second i told her she's a child acting like a kid, grow TF up..AND to Watch her F-ING Mouth. She then kept laughing like she was high or on drugs or slightly off. She saud some more Ratchetness, I then told her look BIH...YOU NEED to NOT work in an public Settings if Your responding and Speak with requirements Customers this way. I asked her WAS she okay??? Because, she seemed Off. And her mgr...grabbed my things..and said she would take me...mind you here comes "Maurice"..telling ME...what I should DO..that ghd situation isnt that serioys..all while this weird acting cashier is STILL talking and rudely Running her mouth!!! I Dirdvykh Told him...he should be Letting her KNOW how to speak to and NOT speak to anyone customer and NOT taking up for her ILL actions! U also, told him...YOU don't tellME what's "NOT that serious" you using the Wrong WORDS!!! How are you two trained?!!! She still screaming while ringing up another customer, I'm in the lube with the mgr. She saying "Maurice"...like to make him hush and be quiet...and looking at the cashier like be quiet. Because now ALL (3) of us...are in an heated ARGUMENT!! W/in the store..with several other customers in line..After Work...this IS what is to be expected while shopping for items AT Family Dollar There in cottage grove!!!!!??? I ding feel "Maurice" should be At this location anymore...I feel he NEEDS deep training and etiquette..on Do's And DON'TS. I feel that cashier with the glasses should be terminated. She hasn't worked there Long in any ecfnt. She seems very weird and off. Maurice, talks too much...he keeps the SCENE/PROBLEM going instead of diffusing IT!! He needs MORE TRAINING. I adbused him I am a Female sub-Foreman in Union Construction and I don't NOTHING from no man. That I work with over a 100-200 MEN daily. And NONE talk the Trash he talks or ASSUMES the Way he did. He's Childish, very uncouth and He should have told the female cashier...to Be careful of how She's speaking with Customers...rather Than try and DOUBLE TEAM talking rash and trashy towards ME. I'm not going to lie...I called Him a Ignorant Clown...assuming things Get shouldn't have..and I told her SHE needed To be in a different field. She started the Mess and Should've APOLOGIZED to ME for how She tried TO tell ME...what I shouldn't have done!!!! The nerve if the both of them. C. This Woodlawn AREA is Changing/Upgrading an extension of Hyde Park..your Employees NEED to know this Recognize This . its NOT the old wild, gang banging Wayward cottage Grove. While family Dollar employees in this Neighborhood will be Spoken about in Community Meetings and Time the Alderman As well as to My Area Union Heads. Family Dollar has to change with the AREA! Employ ones While are Courteous, Willing to Help and Are Customer Friendly. NOT these RUDE, seemingly uneducated ratchet hood/Gang banging types. Jewels Was just Built by an company I have Worked with down the street on 61st. Their employees are AWESOME and customer oriented! So...I know it CAN be done. I will follow with the CEO of Family dollar and Mr. Howard L. Levine about this Uncanny COMPLAINT..that ruined my evening last night. To the point I woke UP..and Wrote This Detail info To your Corporation. Im the Customer...I shouldn't have felt that I WAS being DOUBLE TEAMED while purchasing home goods for my home..and four children as a single Mom. Nor, Should any Employees (CASHIER, SECURITY, MANAGER, ETC) EVER speak TO to an Paying Customer at any ESTABLISHMENT of ANY CORPORATION like the way "Maurice, and the slim female with glasses) did at this Store. CHECK the CAMERAS you will see the Alternator play...As I have Spoken. Please get BACK to ME on this. As soon As you have Your facts. Thank You, Sincerely, Ms. Tina L. Norman. ***Very DISSATISFIED and DISAPPOINTED LONG TIME SPENDING CUSTOMER of Family Dollar!*** 312.719.9500

To who it may concern I’m calling about an employee name James on Jahnke rd Family dollar in Richmond ,VA . I went to purchase charcoal for my BBQ on July 4th and when I pulled up I seen this sign that said $3 and it did not read specific as to what it was there as you can see by the charcoal. When I went to make the purchase the young ( white boy ) was very polite to me and I’m sorry but I did not get his name he was ready to scan it because he realized the sign was there . He called JAMES and he went outside and left the sign there NEVER moved it because this picture I shared was after I left and came back to the store just to see if he would move it. So ppl
See advertising for $3 by charcoal and then you tell them it’s $6.50 and he didn’t even give it to me for the price that it was showing for... James never apologize for his mistake of not removing the sign ( the young whole boy was very apologetic and nice ) I guess James is the manager and he wears glasses and still couldn’t see what the other customers , his subordinate and myself were saying..

If the customer sees the price you are suppose to give it to them. I love that particular location but just keep in mind Dollar Tree is moving in like a few doers down and a lot of ppl may stray especially if things like this is going on... I will no longer visit this location because of JAMES and the way he treated me.

See screenshots of message below.

Yes my complaint is and gas been for a couple months. No body is answering me. I have been buying 2 boxes of tastycakes from your Woodbury store every Friday since Oct. In April when I bought them. I noticed when I got to the register, your company charged me 3.35 a box. It clearly stated on the shelf that they were 2.25. The cashier told me I had to take it to corporate. That you guys were told this back in October. Your clearly stealing from people. I in turn a month later went to your westville store. Same thing. Only your manager there. Cleared the shelf immediately!!! Said, were not selling tastycakes anymore :( This is wrong. And stealing. Ask Mary Jane about it! You owe me 106. 32. All your stores are doing the Same thing. Fix it. Or I'm reporting you to the better business Bureau. And the Courier Post newspaper! Sharon Waterhouse 30 Murphy Ave. Westville NJ 08093 207 270 3899.

I visited the Dolton Illinois store Friday July 05th approx 11:30am. The cashier was having register issues, the line was long on top of that another employee stood at the register with him and they discussed other employees, payroll and debit cards (personal stuff).

I asked to speak to a Manager. Little did I know the Lady “Tanya” was the manager. She still didn’t respond only the cashier.
He asked what was the problem and noted don’t I see they have register issues.
(I asked for the Manager because of the non urgency to fix the problem they were having personal conversations.
Additionally he made very disrespectful statements like
1. “I always wonder how it feels to ask for a manager and find out you are speaking to one.
2. “Let me get Ms. Angry out of here.
3. Have a great day and see you in church
Among other things.
One of our village trustees was in the store at the time Andrew Holmes and witnessed the entire encounter.

Debra McMiller
708 328 9792

I purchased 2 total wireless plan card for 25.00 each. no pin number given and no card.. apparently the plan cards are not to leave the store according to store management. pin is supposed to print on the receipt which it does not!.. The issue is that the store is a new location and according to Family Dollar Help desk does not exist yet. I understand issues with new locations as I have been in customer service/retail for over 25 years. So when issues like that arise there should be refunds given because of the fact. Refund was denied at store . Store manager was helpful to call family dollar 866-377-6420.. and was given the 2 pin numbers by phone.. 1 worked and 1 does not...Manager herself said that family dollar should not be selling these cards. All I want is the correct pin number that I paid for and have the receipt... nothing more. I called total wireless and was told that it was not there problem that Family dollar is responsible to correct. Total wireless is very rude and condescending It has nothing to do with Family dollar their attitude and will be escalated with there offices accordingly. Again all I ask is for a good pin #.Thanks I await a call back or email.773.731.4263.

David Maldonado

Went in and bought merchandise and used the smart coupons but all the coupons did not work so I asked for my money back...the manager Matthew refused to give my money back and said since it was already paid for he couldn't return my money, so there was some dispute between him and I about my refund as a result of me trying to get my money back he threatened to ban me from the store plus he called the police on me ...which was a waste of their time..all because I asked for MY MONEY BACK!!! I'm very disappointed in this manager's approach to this situation and I will NOT BE RETURNING TO FAMILY DOLLARS IF THIS MATTER IS NOT HANDLED. THANKS IN ADVANCE

This store is a hazard to walk through

Well? FAMILY DOLLAR? YOU ARE EXTEMELY HARD TO GET OF AHOLD OF? AREN'T YOU??? YOU'RE PHONE SET UP? RUNS YOU'RE GOOD CUSTOMERS IN CIRCLES? FOR ONE THING!!! SECONDLY? AND THIS IS A BIGGIE? YOUR MANAGER? AT STORE #03005? HAS ACCUSED ME OF STEALING?? As l had just made the transaction with my debit card? A MASTERCARD? PLUS? HELD THE RECEIPT IN,MY RIGHT HAND? PLUS TOLD ME I COULD NOT TAKE THE SHOPPING CART TO MY THREE WHEELER RIGHT OUTSIDE THE DOOR? ALSO? PROCEEDED TO THREATEN TO HAVE ME ARRESTED? IF I STEPPED Forth IN HER STORE AGAIN!!! WHAT WILL YOU DO ABOUT THIS IRRITATING INCIDENT FAMILY DOLLAR??? THIS WAS JULY 4TH? AT 10;36 A. M..? ACCORDING TO MY REGISTER RECEIPT!! GET WITH IT FAMILY DOLLAR!!! I SPENT 26.18 IN YOUR HOSTILE STORE?? AND I CAN ASSURE YOU?? YOUR CHAIN OF FAMILY DOLLAR? WILL NOT GET ANOTHER DIME OF MINE!!COUNT ON IT!! TAKE THAT STRAIGHT TO THE BANK!! AS FAR AS I CAN SEE? YOU ARE SWIMMING IN COMPLAINTS? SO WHAT IS ONE MORE TO YOU??? My name is DONNA RAE WHITE? AND IN CASE YOU NEED VERIFICATION? MY PHONE NUMBER IS 352 359 4638 GAINESVILLE, FL. 32601. SURPRISE ME??? LIKE TO KNOW IF THERE IS ANYONE IN THIS CHAIN??? THAT GIVES A SHIT??? DO TELL??

I bought a swimming pool from the family dollar on se 15th and high in Oklahoma city Oklahoma, and it has a hole in the pool it's obviously a factory default. I took it back to the store had the receipt and the box it came in. The clerk said it looked like a factory default, she called the manager and they refused to replace it. I fell in the store, I tried to talk to the manager above her and she hung up.on me and then they called the police on me. I'm a very sick man and I feel that the just robbed me of my money. Very dissappointed think I will call the news channel, and a attorney.

Good Morning, I would like to let you know that the Family dollar in Brentwood NY, #8324 is extremely hot. I live in the neighborhood and I am a frequent shopper. over the past few weeks I have been going to the store and noted a few times that it was quite warm. At which time I approached a store manager about why it was so warm she stated the air condition wasn't working. I just figured ok it will be fixed soon. I went in the store this past week end and the temperature inside was unbearable, there were fans going but was not helping at all. I picked up my items very quickly and went to check out at which time I noticed all the chocolate bars in the front were melted. I spoke to the store manager again and she stated that the problem was reported to the corporate office. The shopping conditions are horrible!! I really feel for the employees who have to be in there all day working. I told them they should call the labor department or OSHA about it if the corporate office is not working to remedy the situation. and if they cant the store should be CLOSED down until it can be fixed. Shame on who ever is responsible. I will not shop there again until the problem is resolved!!

Most Sincerely ,

Tara Ahart

Just visited store #641 Horse Cave Ky. On June 30 2019 at 12:20 I bought 2 -1.5 liters of Fayo drinks BOTH of them were only bagged in single FLIMSY bags. Went to get there out of the car at home BOTH BAGS BURST they both hit the driveway one of them spewed all over my driveway. I called the woman at the store and all she said was “ I’m Sorry “. I PROMISE YOU DOLLAR GENERAL WOULD HAVE HANDLED IT PROPERLY PITIFUL CRAPPY CUSTOMER SERVICE TO SAY THE LEAST. I visit this store probably 10-15 times a MONTH. NOOOOO MORE

Cashier was on her cell phone the entire transaction

I was in the store in warsaw Kentucky at 8 on June 29th 2019. Another lady and I do it at the counter ring the bell one-time apiece stood at the front counter to cash out for 15 minutes while the cashier who is at the front desk was outside doing a refill on a LP canister and there were three other employees standing at the back of the store just talkin nobody came to help the other customer and I were there for a total of 15 minutes that's unsatisfactory unsatisfactory there were three employees standing back there